The first table below looks at the demand for Cisco ICM skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Communications & Networking category for the Berkshire region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Cisco Intelligent Contact Management (ICM)
Rank 216 214 -
Rank change year-on-year
-2 -
Permanent jobs citing Cisco ICM 1 7 0
As % of all permanent IT jobs located in Berkshire 0.019% 0.112% -
As % of the Communications & Networking category 0.061% 0.409% -
Number of salaries quoted 1 6 0
Average salary £30,000 £35,000 -
Average salary % change year-on-year
-14.28% -
UK excluding London average salary £30,000 £37,500 £40,000
% change year-on-year
-20.00% -6.25%
All Communications & Networking
Berkshire
Permanent IT job ads with a match in the
Communications & Networking category
1634 1713 964
As % of all permanent IT jobs located in Berkshire 31.29% 27.37% 18.77%
Number of salaries quoted 1243 1385 757
Average salary £40,000 £42,500 £42,000
Average salary % change year-on-year
-5.88% +1.19%
90% offered a salary of more than £30,500 £30,000 £26,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%
Cisco ICM
South East

Cisco ICM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the Berkshire region as a proportion of the total demand within the Communications & Networking category.

Berkshire Cisco ICM Jobs Demand Trend

Cisco ICM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the Berkshire region.

Berkshire Cisco ICM Salary Trend

Cisco ICM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the Berkshire region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Newbury - 1 £30,000 -
Cisco ICM
South East

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Berkshire region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 8 (100.00%) Cisco
1 8 (100.00%) Genesys
2 6 (75.00%) Telecoms
2 6 (75.00%) SLA
3 4 (50.00%) Verint
3 4 (50.00%) IVR
4 3 (37.50%) Nortel Periphonics
4 3 (37.50%) Nortel
4 3 (37.50%) SQL
4 3 (37.50%) SC Cleared
4 3 (37.50%) Security Cleared
5 2 (25.00%) Cisco IPCC
5 2 (25.00%) Microsoft
5 2 (25.00%) MS Excel
5 2 (25.00%) Windows
6 1 (12.50%) Firewall
6 1 (12.50%) Cisco Certification
6 1 (12.50%) Avaya
6 1 (12.50%) CTI
6 1 (12.50%) Windows Server 2003
6 1 (12.50%) Internet
6 1 (12.50%) DMS-100
6 1 (12.50%) WFM
6 1 (12.50%) QA
6 1 (12.50%) Fault Management
6 1 (12.50%) Symposium
6 1 (12.50%) IP Telephony
6 1 (12.50%) Billing
6 1 (12.50%) SQL Server Reporting Services
6 1 (12.50%) Windows 2000

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Berkshire region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Development
1 1 (12.50%) HTML
1 1 (12.50%) WML
1 1 (12.50%) .NET
1 1 (12.50%) ASP.NET
1 1 (12.50%) XML
1 1 (12.50%) XSLT
Applications
1 2 (25.00%) MS Excel
Business Applications
1 3 (37.50%) Nortel Periphonics
Communications & Networking
1 1 (12.50%) Firewall
1 1 (12.50%) CTI
1 1 (12.50%) Internet
1 1 (12.50%) DMS-100
1 1 (12.50%) Symposium
1 1 (12.50%) IP Telephony
1 1 (12.50%) LDAP
Database & Business Intelligence
1 1 (12.50%) SQL Server Reporting Services
1 1 (12.50%) RDBMS
1 1 (12.50%) SQL Server
General
1 6 (75.00%) Telecoms
2 1 (12.50%) Billing
Job Titles
1 2 (25.00%) Voice Engineer
1 2 (25.00%) Support Engineer
2 1 (12.50%) 2nd Line Support
2 1 (12.50%) Network Engineer
2 1 (12.50%) Technical Support
2 1 (12.50%) 1st Line Support
2 1 (12.50%) Technical Support Engineer
2 1 (12.50%) Technical Engineer
2 1 (12.50%) Telephony Engineer
2 1 (12.50%) Genesys Engineer
Miscellaneous
1 4 (50.00%) IVR
Operating Systems
1 2 (25.00%) Windows
2 1 (12.50%) Windows Server 2003
2 1 (12.50%) Windows 2000
2 1 (12.50%) UNIX
Processes & Methodologies
1 1 (12.50%) WFM
1 1 (12.50%) Fault Management
1 1 (12.50%) CRM
1 1 (12.50%) Root Cause Analysis
Programming Languages
1 3 (37.50%) SQL
2 1 (12.50%) C#
Qualifications
1 3 (37.50%) SC Cleared
1 3 (37.50%) Security Cleared
2 1 (12.50%) Cisco Certification
2 1 (12.50%) CCNA
Quality Assurance & Compliance
1 6 (75.00%) SLA
2 1 (12.50%) QA
Systems Management
1 2 (25.00%) Cisco IPCC
Vendors
1 8 (100.00%) Cisco
1 8 (100.00%) Genesys
2 4 (50.00%) Verint
3 3 (37.50%) Nortel
4 2 (25.00%) Microsoft
5 1 (12.50%) Avaya