The first table below looks at the demand for Cisco IPCC skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco IPCC over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Systems Management category for the Berkshire region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Cisco IP Contact Center (IPCC)
Rank 214 207 190
Rank change year-on-year
-7 -17
Permanent jobs citing Cisco IPCC 1 16 6
As % of all permanent IT jobs located in Berkshire 0.019% 0.261% 0.117%
As % of the Systems Management category 0.252% 4.278% 1.942%
Number of salaries quoted 0 14 4
Average salary - £35,000 £47,500
Average salary % change year-on-year
- -26.31%
UK excluding London average salary £37,500 £40,000 £52,500
% change year-on-year
-6.25% -23.80%
All Systems Management
Berkshire
Permanent IT job ads with a match in the
Systems Management category
397 374 309
As % of all permanent IT jobs located in Berkshire 7.716% 6.098% 6.000%
Number of salaries quoted 258 306 213
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £32,500 £30,000 £23,000
10% offered a salary of more than £60,000 £60,000 £62,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -
Cisco IPCC
South East

Cisco IPCC
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Cisco IPCC across the Berkshire region as a proportion of the total demand within the Systems Management category.

Berkshire Cisco IPCC Jobs Demand Trend

Cisco IPCC
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco IPCC across the Berkshire region.

Berkshire Cisco IPCC Salary Trend

Cisco IPCC
Top 19 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Berkshire region citing Cisco IPCC also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco IPCC.

1 2 (66.67%) SLA
1 2 (66.67%) Cisco
1 2 (66.67%) Genesys
1 2 (66.67%) SQL
1 2 (66.67%) Telecoms
1 2 (66.67%) Cisco ICM
1 2 (66.67%) IVR
2 1 (33.33%) Nortel Periphonics
2 1 (33.33%) Marketing
2 1 (33.33%) Degree
2 1 (33.33%) SC Cleared
2 1 (33.33%) Security Cleared
2 1 (33.33%) Portfolio Management
2 1 (33.33%) ITIL
2 1 (33.33%) Service Management
2 1 (33.33%) ITSM
2 1 (33.33%) CCNA
2 1 (33.33%) Nortel
2 1 (33.33%) Cisco Certification

Cisco IPCC
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Berkshire region citing Cisco IPCC also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco IPCC. Up to 20 skills are shown per category.

Business Applications
1 1 (33.33%) Nortel Periphonics
Communications & Networking
1 2 (66.67%) Cisco ICM
General
1 2 (66.67%) Telecoms
2 1 (33.33%) Marketing
Job Titles
1 1 (33.33%) Architect
1 1 (33.33%) Network Engineer
1 1 (33.33%) Telephony Engineer
Miscellaneous
1 2 (66.67%) IVR
Processes & Methodologies
1 1 (33.33%) ITIL
1 1 (33.33%) Service Management
1 1 (33.33%) ITSM
1 1 (33.33%) Portfolio Management
Programming Languages
1 2 (66.67%) SQL
Qualifications
1 1 (33.33%) CCNA
1 1 (33.33%) Cisco Certification
1 1 (33.33%) Degree
1 1 (33.33%) SC Cleared
1 1 (33.33%) Security Cleared
Quality Assurance & Compliance
1 2 (66.67%) SLA
Vendors
1 2 (66.67%) Cisco
1 2 (66.67%) Genesys
2 1 (33.33%) Nortel