The first table below looks at the prevalence of the term IVR in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited IVR over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all terms in our Miscellaneous category for the Berkshire region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Interactive Voice Response (IVR)
Rank 199 217 200
Rank change year-on-year
+18 -17
Permanent jobs citing IVR 9 10 7
As % of all permanent IT jobs located in Berkshire 0.170% 0.161% 0.130%
As % of the Miscellaneous category 0.577% 0.562% 0.438%
Number of salaries quoted 6 5 7
Average salary £27,000 £45,000 £40,000
Average salary % change year-on-year
-40.00% +12.50%
UK excluding London average salary £40,000 £45,000 £40,000
% change year-on-year
-11.11% +12.50%
All of the Miscellaneous Category
Berkshire
Permanent IT job ads with a match in the
Miscellaneous category
1561 1779 1599
As % of all permanent IT jobs located in Berkshire 29.40% 28.66% 29.68%
Number of salaries quoted 1272 1463 1422
Average salary £45,000 £45,000 £40,000
Average salary % change year-on-year
- +12.50%
90% offered a salary of more than £26,500 £28,100 £26,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%
IVR
South East

IVR
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing IVR across the Berkshire region as a proportion of the total demand within the Miscellaneous category.

Berkshire IVR Jobs Demand Trend

IVR
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IVR across the Berkshire region.

Berkshire IVR Salary Trend

IVR
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IVR within the Berkshire region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Bracknell -14 7 £27,000 -16.92%
Reading -7 2 - - 2
IVR
South East

IVR
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the Berkshire region citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR.

1 15 (88.24%) Telecoms
2 14 (82.35%) SC Cleared
2 14 (82.35%) Security Cleared
3 13 (76.47%) ITIL
4 12 (70.59%) CA
4 12 (70.59%) Incident Management
5 11 (64.71%) Retail
5 11 (64.71%) Fujitsu
5 11 (64.71%) Finance
5 11 (64.71%) Flash
6 10 (58.82%) ITIL Certification
7 9 (52.94%) Service Management
8 4 (23.53%) Cisco ICM
8 4 (23.53%) Cisco
9 3 (17.65%) Cisco IPCC
9 3 (17.65%) Genesys
10 2 (11.76%) SLA
10 2 (11.76%) Cisco Certification
10 2 (11.76%) Microsoft
10 2 (11.76%) VoIP
10 2 (11.76%) SQL
10 2 (11.76%) QA
10 2 (11.76%) Management Information System
10 2 (11.76%) Unified Communications
10 2 (11.76%) DV Cleared
11 1 (5.882%) Cisco UCCE
11 1 (5.882%) Cisco CUCM
11 1 (5.882%) Agile Software Development
11 1 (5.882%) TDD
11 1 (5.882%) SQL Server Reporting Services

IVR
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the Berkshire region citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Application Development
1 11 (64.71%) Flash
2 1 (5.882%) WML
2 1 (5.882%) .NET
2 1 (5.882%) ASP.NET
2 1 (5.882%) XML
2 1 (5.882%) XSLT
2 1 (5.882%) HTML
Applications
1 1 (5.882%) MS Excel
Business Applications
1 1 (5.882%) Nortel Periphonics
Communications & Networking
1 4 (23.53%) Cisco ICM
2 2 (11.76%) VoIP
2 2 (11.76%) Unified Communications
3 1 (5.882%) IP Telephony
3 1 (5.882%) LDAP
3 1 (5.882%) TCP/IP
3 1 (5.882%) Internet
3 1 (5.882%) Firewall
Database & Business Intelligence
1 1 (5.882%) SQL Server Reporting Services
1 1 (5.882%) SQL Server
1 1 (5.882%) RDBMS
General
1 15 (88.24%) Telecoms
2 11 (64.71%) Retail
2 11 (64.71%) Finance
3 1 (5.882%) Billing
Job Titles
1 10 (58.82%) Escalation Manager
2 6 (35.29%) Incident Manager
3 2 (11.76%) Team Leader
4 1 (5.882%) Technical Engineer
4 1 (5.882%) Senior Cisco Consultant
4 1 (5.882%) Cisco Consultant
4 1 (5.882%) Senior Consultant
4 1 (5.882%) Consultant
4 1 (5.882%) Network Engineer
4 1 (5.882%) Technical Support
4 1 (5.882%) Support Engineer
4 1 (5.882%) Telephony Engineer
4 1 (5.882%) Technical Support Engineer
4 1 (5.882%) Test Engineer
Miscellaneous
1 2 (11.76%) Management Information System
Processes & Methodologies
1 13 (76.47%) ITIL
2 12 (70.59%) Incident Management
3 9 (52.94%) Service Management
4 1 (5.882%) Agile Software Development
4 1 (5.882%) TDD
4 1 (5.882%) Automated Testing
4 1 (5.882%) Software Testing
4 1 (5.882%) Test Scripting
4 1 (5.882%) Continuous Integration
4 1 (5.882%) Manual Testing
4 1 (5.882%) CRM
4 1 (5.882%) Contact Management
Programming Languages
1 2 (11.76%) SQL
2 1 (5.882%) C#
Qualifications
1 14 (82.35%) SC Cleared
1 14 (82.35%) Security Cleared
2 10 (58.82%) ITIL Certification
3 2 (11.76%) Cisco Certification
3 2 (11.76%) DV Cleared
4 1 (5.882%) ISTQB
4 1 (5.882%) CCNP
4 1 (5.882%) CCNA
4 1 (5.882%) CCDA
4 1 (5.882%) ISEB
Quality Assurance & Compliance
1 2 (11.76%) SLA
1 2 (11.76%) QA
Systems Management
1 3 (17.65%) Cisco IPCC
2 1 (5.882%) Cisco UCCE
2 1 (5.882%) Cisco CUCM
Vendors
1 12 (70.59%) CA
2 11 (64.71%) Fujitsu
3 4 (23.53%) Cisco
4 3 (17.65%) Genesys
5 2 (11.76%) Microsoft
6 1 (5.882%) Nortel
Reading, Berkshire
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