The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 116 121 106
Rank change year-on-year
+5 -15
Permanent jobs requiring a 1st Line Support 16 3 4
As % of all permanent IT jobs located in Birmingham 0.77% 0.17% 0.27%
As % of the Job Titles category 0.80% 0.18% 0.28%
Number of salaries quoted 16 3 4
Average salary £21,000 £19,250 £17,000
Average salary % change year-on-year
+9.09% +13.23%
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1995 1714 1416
As % of all permanent IT jobs located in Birmingham 95.78% 96.29% 96.72%
Number of salaries quoted 1654 1544 1220
Average salary £42,500 £40,000 £41,000
Average salary % change year-on-year
+6.25% -2.43%
90% offered a salary of more than £27,500 £24,000 £25,000
10% offered a salary of more than £62,500 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Birmingham

1st Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Birmingham region.

1st Line Support Salary Trend in Birmingham

1st Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Birmingham region over the 3 months to 14 February 2016.

1st Line Support Salary Histogram in Birmingham

1st Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 14 February 2016, IT jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 13 (48.15%) Active Directory
2 12 (44.44%) MS Excel
3 10 (37.04%) Windows
4 9 (33.33%) MS Office
4 9 (33.33%) Microsoft
5 8 (29.63%) IBM Notes
5 8 (29.63%) Lotus
6 6 (22.22%) Citrix
6 6 (22.22%) SLA
7 4 (14.81%) Windows 7
7 4 (14.81%) Incident Management
7 4 (14.81%) ITIL
7 4 (14.81%) SQL Server
8 3 (11.11%) Unix
8 3 (11.11%) VoIP
8 3 (11.11%) Avaya
8 3 (11.11%) Telecoms
9 2 (7.41%) Cisco CUCM
9 2 (7.41%) Skype for Business
9 2 (7.41%) Unified Communications
9 2 (7.41%) Trend Analysis
9 2 (7.41%) XMPP
9 2 (7.41%) Degree
9 2 (7.41%) LANDesk
9 2 (7.41%) SCCM
9 2 (7.41%) Apple
9 2 (7.41%) Blackberry
9 2 (7.41%) TCP/IP
9 2 (7.41%) Cisco
9 2 (7.41%) SQL

1st Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 14 February 2016, IT jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (29.63%) IBM Notes
2 2 (7.41%) Skype for Business
Applications
1 12 (44.44%) MS Excel
2 9 (33.33%) MS Office
Communications & Networking
1 3 (11.11%) VoIP
2 2 (7.41%) TCP/IP
2 2 (7.41%) Unified Communications
Database & Business Intelligence
1 4 (14.81%) SQL Server
General
1 3 (11.11%) Telecoms
2 1 (3.70%) Billing
2 1 (3.70%) Finance
2 1 (3.70%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (7.41%) XMPP
Miscellaneous
1 2 (7.41%) Blackberry
Operating Systems
1 10 (37.04%) Windows
2 4 (14.81%) Windows 7
3 3 (11.11%) Unix
4 2 (7.41%) Windows XP
5 1 (3.70%) Windows Server
5 1 (3.70%) Windows Server 2008
Processes & Methodologies
1 4 (14.81%) Incident Management
1 4 (14.81%) ITIL
2 2 (7.41%) Trend Analysis
3 1 (3.70%) Disaster Recovery
Programming Languages
1 2 (7.41%) SQL
Qualifications
1 2 (7.41%) Degree
2 1 (3.70%) Avaya Certification
Quality Assurance & Compliance
1 6 (22.22%) SLA
System Software
1 13 (48.15%) Active Directory
Systems Management
1 2 (7.41%) Cisco CUCM
1 2 (7.41%) SCCM
Vendors
1 9 (33.33%) Microsoft
2 8 (29.63%) Lotus
3 6 (22.22%) Citrix
4 3 (11.11%) Avaya
5 2 (7.41%) Apple
5 2 (7.41%) Cisco
5 2 (7.41%) LANDesk
6 1 (3.70%) BT
Birmingham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £22000.00 per annum
Posted: 16 days ago