The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 131 121 106
Rank change year-on-year
-10 -15
Permanent jobs requiring a 1st Line Support 3 6 4
As % of all permanent IT jobs located in Birmingham 0.13% 0.28% 0.23%
As % of the Job Titles category 0.14% 0.30% 0.25%
Number of salaries quoted 3 5 3
Average salary £19,000 £22,500 £20,500
Average salary % change year-on-year
-15.55% +9.75%
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2187 2013 1597
As % of all permanent IT jobs located in Birmingham 94.23% 93.67% 93.34%
Number of salaries quoted 1874 1818 1324
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £70,000 £65,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Birmingham

1st Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Birmingham region.

1st Line Support Salary Trend in Birmingham

1st Line Support
Top 24 Related IT Skills in Birmingham

For the 6 months to 19 September 2014, IT jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 6 (75.00%) Windows
1 6 (75.00%) Active Directory
2 5 (62.50%) Microsoft
2 5 (62.50%) Blackberry
3 4 (50.00%) MS Office
3 4 (50.00%) Windows XP
4 3 (37.50%) Windows Server 2003
5 2 (25.00%) Network+ Certification
5 2 (25.00%) MCDST
5 2 (25.00%) MCITP
5 2 (25.00%) Time Management
5 2 (25.00%) CCENT
5 2 (25.00%) SLA
5 2 (25.00%) Citrix
5 2 (25.00%) Microsoft Certification
5 2 (25.00%) A+ Certification
5 2 (25.00%) Sage
5 2 (25.00%) MS Excel
5 2 (25.00%) CRM
5 2 (25.00%) SQL
5 2 (25.00%) SQL Server
6 1 (12.50%) Windows 2000
6 1 (12.50%) VPN
6 1 (12.50%) Windows 7

1st Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 19 September 2014, IT jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 4 (50.00%) MS Office
2 2 (25.00%) MS Excel
Communications & Networking
1 1 (12.50%) VPN
Database & Business Intelligence
1 2 (25.00%) SQL Server
Miscellaneous
1 5 (62.50%) Blackberry
Operating Systems
1 6 (75.00%) Windows
2 4 (50.00%) Windows XP
3 3 (37.50%) Windows Server 2003
4 1 (12.50%) Windows 7
4 1 (12.50%) Windows 2000
Processes & Methodologies
1 2 (25.00%) CRM
1 2 (25.00%) Time Management
Programming Languages
1 2 (25.00%) SQL
Qualifications
1 2 (25.00%) Microsoft Certification
1 2 (25.00%) A+ Certification
1 2 (25.00%) Network+ Certification
1 2 (25.00%) MCDST
1 2 (25.00%) MCITP
1 2 (25.00%) CCENT
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 6 (75.00%) Active Directory
Vendors
1 5 (62.50%) Microsoft
2 2 (25.00%) Citrix
2 2 (25.00%) Sage
Birmingham
Applause IT Innovation
Salary: £18000 - £20000 per annum
Posted: 20 days ago