The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 121 118 120
Rank change year-on-year
-3 +2
Permanent jobs requiring a 1st Line Support 6 2 2
As % of all permanent IT jobs located in Birmingham 0.29% 0.10% 0.11%
As % of the Job Titles category 0.31% 0.11% 0.11%
Number of salaries quoted 6 2 2
Average salary £21,000 £18,500 £23,500
Average salary % change year-on-year
+13.51% -21.27%
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1933 1788 1787
As % of all permanent IT jobs located in Birmingham 94.80% 93.61% 94.25%
Number of salaries quoted 1605 1574 1562
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Birmingham

1st Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Birmingham region.

1st Line Support Salary Trend in Birmingham

1st Line Support
Top 18 Related IT Skills in Birmingham

For the 6 months to 3 July 2015, IT jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 6 (54.55%) Incident Management
2 5 (45.45%) ITIL
2 5 (45.45%) Active Directory
3 4 (36.36%) Change Management
3 4 (36.36%) ITSM
3 4 (36.36%) BMC
3 4 (36.36%) Remedy
3 4 (36.36%) Microsoft
3 4 (36.36%) Problem Management
3 4 (36.36%) Remedy ITSM
4 2 (18.18%) Cisco
5 1 (9.09%) SQL Server
5 1 (9.09%) MS Office
5 1 (9.09%) Windows
5 1 (9.09%) MS Excel
5 1 (9.09%) Windows XP
5 1 (9.09%) TCP/IP
5 1 (9.09%) SLA

1st Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 3 July 2015, IT jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 1 (9.09%) MS Office
1 1 (9.09%) MS Excel
Business Applications
1 4 (36.36%) Remedy ITSM
Communications & Networking
1 1 (9.09%) TCP/IP
Database & Business Intelligence
1 1 (9.09%) SQL Server
Operating Systems
1 1 (9.09%) Windows
1 1 (9.09%) Windows XP
Processes & Methodologies
1 6 (54.55%) Incident Management
2 5 (45.45%) ITIL
3 4 (36.36%) Change Management
3 4 (36.36%) ITSM
3 4 (36.36%) Problem Management
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 5 (45.45%) Active Directory
Vendors
1 4 (36.36%) Microsoft
1 4 (36.36%) BMC
1 4 (36.36%) Remedy
2 2 (18.18%) Cisco
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £12 per day
Posted: Yesterday
Birmingham, West Midlands (County)
EasyWebRecruitment.com
Salary: Competitive
Posted: 4 days ago