The statistics below represent IT jobs advertised across the Birmingham region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 134 121 131
Rank change year-on-year
-13 +10
Permanent jobs requiring a 1st Line Support 16 4 6
As % of all permanent IT jobs located in Birmingham 0.64% 0.21% 0.26%
As % of the Job Titles category 0.66% 0.22% 0.27%
Number of salaries quoted 16 3 6
Median salary £21,000 £18,000 £19,000
Median salary % change year-on-year
+16.66% -5.26%
90% offered a salary of more than £19,750 £17,200 £18,500
10% offered a salary of more than £26,000 £22,000 £20,000
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2408 1817 2204
As % of all permanent IT jobs located in Birmingham 96.63% 96.60% 96.29%
Number of salaries quoted 1783 1533 1894
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £60,000 £65,000 £65,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Birmingham

1st Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Birmingham region.

1st Line Support Salary Trend in Birmingham

1st Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Birmingham region over the 3 months to 28 September 2016.

1st Line Support Salary Histogram in Birmingham

1st Line Support Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 28 September 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 1st Line Support in the job title.

1 22 (64.71%) Windows
2 19 (55.88%) Microsoft
3 12 (35.29%) Firewall
4 11 (32.35%) French Language
4 11 (32.35%) German Language
5 10 (29.41%) Apple iOS
5 10 (29.41%) Degree
5 10 (29.41%) SQL
5 10 (29.41%) SQL Server
6 9 (26.47%) MS Office
6 9 (26.47%) Blackberry
6 9 (26.47%) Android
6 9 (26.47%) Computer Science
6 9 (26.47%) Windows Mobile
6 9 (26.47%) Mobile Computing
6 9 (26.47%) Mobile Device Management
7 8 (23.53%) Active Directory
8 5 (14.71%) Windows Server 2008
8 5 (14.71%) Swedish Language
8 5 (14.71%) Windows 7
8 5 (14.71%) Windows Server
9 4 (11.76%) Exchange Server 2013
9 4 (11.76%) Exchange Server 2010
9 4 (11.76%) Data Quality
9 4 (11.76%) MS Exchange
10 3 (8.82%) MS Excel
10 3 (8.82%) MPLS
10 3 (8.82%) OSPF
10 3 (8.82%) BGP
10 3 (8.82%) Citrix

1st Line Support Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) Exchange Server 2010
1 4 (11.76%) Exchange Server 2013
1 4 (11.76%) MS Exchange
2 1 (2.94%) Exchange Server 2007
Applications
1 9 (26.47%) MS Office
2 3 (8.82%) MS Excel
3 2 (5.88%) MS PowerPoint
4 1 (2.94%) MS Project
4 1 (2.94%) MS Visio
4 1 (2.94%) Spreadsheet
Cloud Services
1 1 (2.94%) Google Apps
Communications & Networking
1 12 (35.29%) Firewall
2 3 (8.82%) BGP
2 3 (8.82%) MPLS
2 3 (8.82%) OSPF
3 1 (2.94%) LAN
3 1 (2.94%) TCP/IP
Database & Business Intelligence
1 10 (29.41%) SQL Server
2 1 (2.94%) Data Mining
2 1 (2.94%) MS Access
2 1 (2.94%) Relational Database
Development Applications
1 1 (2.94%) ProC
General
1 11 (32.35%) French Language
1 11 (32.35%) German Language
2 5 (14.71%) Swedish Language
3 3 (8.82%) Law
4 1 (2.94%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.94%) Web Services
Miscellaneous
1 9 (26.47%) Blackberry
1 9 (26.47%) Computer Science
1 9 (26.47%) Mobile Computing
2 1 (2.94%) Analytical Skills
2 1 (2.94%) iPad
2 1 (2.94%) Mathematics
2 1 (2.94%) User Experience
Operating Systems
1 22 (64.71%) Windows
2 10 (29.41%) Apple iOS
3 9 (26.47%) Android
3 9 (26.47%) Windows Mobile
4 5 (14.71%) Windows 7
4 5 (14.71%) Windows Server
4 5 (14.71%) Windows Server 2008
5 1 (2.94%) Linux
5 1 (2.94%) Mac OS
5 1 (2.94%) Windows 8
5 1 (2.94%) Windows Server 2012
5 1 (2.94%) Windows XP
Processes & Methodologies
1 9 (26.47%) Mobile Device Management
2 2 (5.88%) Document Management
2 2 (5.88%) ERP
2 2 (5.88%) ITIL
2 2 (5.88%) Service Management
3 1 (2.94%) Change Management
3 1 (2.94%) Data Entry
3 1 (2.94%) Time Management
Programming Languages
1 10 (29.41%) SQL
2 1 (2.94%) VB
2 1 (2.94%) VBA
Qualifications
1 10 (29.41%) Degree
2 3 (8.82%) CCNA
2 3 (8.82%) Cisco Certification
Quality Assurance & Compliance
1 4 (11.76%) Data Quality
System Software
1 8 (23.53%) Active Directory
Systems Management
1 3 (8.82%) Cisco CUCM
Vendors
1 19 (55.88%) Microsoft
2 3 (8.82%) Cisco
2 3 (8.82%) Citrix
2 3 (8.82%) ServiceNow
3 2 (5.88%) Adobe
4 1 (2.94%) Apple
4 1 (2.94%) Google
Birmingham, West Midlands (County)
Lorien Resourcing
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