2nd Line Support Jobs in Birmingham

Second Line Support
West Midlands > Birmingham

The median Second Line Support salary in Birmingham is £30,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 130 117 182
Rank change year-on-year -13 +65 -42
Permanent jobs requiring a 2nd Line Support 16 21 10
As % of all permanent jobs advertised in Birmingham 0.59% 1.04% 0.32%
As % of the Job Titles category 0.62% 1.12% 0.33%
Number of salaries quoted 15 16 8
10th Percentile £26,250 £24,625 £20,875
25th Percentile £26,750 £26,688 £24,250
Median annual salary (50th Percentile) £30,000 £29,060 £26,250
Median % change year-on-year +3.24% +10.70% +5.00%
75th Percentile £30,250 £32,500 £30,813
90th Percentile £31,500 £33,500 £34,002
West Midlands median annual salary £29,500 £27,500 £26,250
% change year-on-year +7.27% +4.76% +2.94%

All Permanent IT Job Vacancies
Birmingham

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 2,563 1,879 3,013
% of permanent jobs with a recognized job title 94.30% 93.34% 95.83%
Number of salaries quoted 2,089 1,428 2,335
10th Percentile £31,250 £31,000 £32,500
25th Percentile £41,000 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +10.00%
75th Percentile £69,914 £70,700 £70,000
90th Percentile £84,964 £82,500 £85,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.82%

2nd Line Support
Job Vacancy Trend in Birmingham

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd Line Support in Birmingham

2nd Line Support
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing 2nd Line Support in Birmingham.

Salary trend for 2nd Line Support in Birmingham

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 25 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 15 (93.75%) Microsoft 365
2 13 (81.25%) Active Directory
3 12 (75.00%) Windows
4 11 (68.75%) Microsoft
4 11 (68.75%) Azure
5 9 (56.25%) Microsoft Intune
5 9 (56.25%) Entra ID
5 9 (56.25%) Windows Server
6 7 (43.75%) Security Operations
6 7 (43.75%) Security Operations Centre
6 7 (43.75%) Azure Sentinel
6 7 (43.75%) Cybersecurity
6 7 (43.75%) SC Cleared
6 7 (43.75%) Security Cleared
7 5 (31.25%) Windows 10
8 4 (25.00%) Social Skills
8 4 (25.00%) Microsoft Exchange
9 3 (18.75%) SharePoint
9 3 (18.75%) Degree
10 2 (12.50%) VMware ESXi
10 2 (12.50%) Windows Server 2012
10 2 (12.50%) IoT
10 2 (12.50%) OneDrive
10 2 (12.50%) BYOD
10 2 (12.50%) Digital Healthcare
10 2 (12.50%) SCCM
10 2 (12.50%) Replication
10 2 (12.50%) VMware
10 2 (12.50%) Veeam
10 2 (12.50%) VMware Infrastructure

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (25.00%) Microsoft Exchange
2 3 (18.75%) SharePoint
Applications
1 1 (6.25%) Microsoft Office
Cloud Services
1 15 (93.75%) Microsoft 365
2 11 (68.75%) Azure
3 9 (56.25%) Entra ID
4 7 (43.75%) Azure Sentinel
5 2 (12.50%) OneDrive
Communications & Networking
1 2 (12.50%) Firewall
1 2 (12.50%) PBX
2 1 (6.25%) DHCP
2 1 (6.25%) DNS
2 1 (6.25%) LAN
2 1 (6.25%) TCP/IP
2 1 (6.25%) VoIP
2 1 (6.25%) WAN
General
1 4 (25.00%) Social Skills
2 2 (12.50%) Digital Healthcare
3 1 (6.25%) Law
3 1 (6.25%) Legal
Miscellaneous
1 7 (43.75%) Security Operations Centre
2 2 (12.50%) BYOD
2 2 (12.50%) IoT
2 2 (12.50%) Replication
3 1 (6.25%) Driving Licence
Operating Systems
1 12 (75.00%) Windows
2 9 (56.25%) Windows Server
3 5 (31.25%) Windows 10
4 2 (12.50%) Windows Server 2012
5 1 (6.25%) Linux
5 1 (6.25%) Windows 7
Processes & Methodologies
1 7 (43.75%) Cybersecurity
1 7 (43.75%) Security Operations
2 1 (6.25%) Active Listening
2 1 (6.25%) CRM
2 1 (6.25%) Customer Service
2 1 (6.25%) Issue Tracking
2 1 (6.25%) ITSM
2 1 (6.25%) Network Monitoring
2 1 (6.25%) Remote Monitoring and Management
Programming Languages
1 1 (6.25%) SQL
Qualifications
1 7 (43.75%) SC Cleared
1 7 (43.75%) Security Cleared
2 3 (18.75%) Degree
System Software
1 13 (81.25%) Active Directory
2 2 (12.50%) VMware ESXi
2 2 (12.50%) VMware Infrastructure
Systems Management
1 9 (56.25%) Microsoft Intune
2 2 (12.50%) SCCM
Vendors
1 11 (68.75%) Microsoft
2 2 (12.50%) Apple
2 2 (12.50%) Veeam
2 2 (12.50%) VMware
3 1 (6.25%) Citrix