The table below looks at the statistics for the Desktop Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Desktop Support
Rank 103 98 99
Rank change year-on-year
-5 +1
Permanent jobs requiring a Desktop Support 15 9 10
As % of all permanent IT jobs located in Birmingham 0.84% 0.58% 0.60%
As % of the Job Titles category 0.87% 0.61% 0.63%
Number of salaries quoted 5 8 9
Average salary £22,500 £30,000 £32,500
Average salary % change year-on-year
-25.00% -7.69%
UK excluding London average salary £25,000 £25,000 £25,000
Desktop Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1723 1470 1594
As % of all permanent IT jobs located in Birmingham 95.94% 94.17% 94.99%
Number of salaries quoted 1564 1284 1368
Average salary £40,000 £41,000 £40,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Desktop Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Desktop Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in Birmingham

Desktop Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support across the Birmingham region.

Desktop Support Salary Trend in Birmingham

Desktop Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 28 January 2015, IT jobs across the Birmingham region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title.

1 28 (77.78%) Windows
2 20 (55.56%) Windows 7
3 17 (47.22%) Active Directory
4 14 (38.89%) Microsoft
5 13 (36.11%) Law
5 13 (36.11%) SCCM
6 12 (33.33%) Blackberry
7 10 (27.78%) ITIL
7 10 (27.78%) Service Delivery
8 9 (25.00%) Time Management
8 9 (25.00%) MS Office
8 9 (25.00%) Windows XP
8 9 (25.00%) User Experience
9 8 (22.22%) MS Excel
9 8 (22.22%) Legal
10 5 (13.89%) Finance
11 4 (11.11%) AppSense
11 4 (11.11%) Video Conferencing
11 4 (11.11%) SC Cleared
11 4 (11.11%) Security Cleared
11 4 (11.11%) SLA
11 4 (11.11%) ITIL V3
11 4 (11.11%) Windows 8
12 3 (8.33%) Mitel
13 2 (5.56%) Windows Vista
13 2 (5.56%) PowerShell
13 2 (5.56%) Retail
13 2 (5.56%) SharePoint
13 2 (5.56%) ASP.NET
13 2 (5.56%) C#

Desktop Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 28 January 2015, IT jobs across the Birmingham region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (5.56%) SharePoint
1 2 (5.56%) Lync
2 1 (2.78%) MS Exchange
Applications
1 9 (25.00%) MS Office
2 8 (22.22%) MS Excel
3 1 (2.78%) MS Project
Cloud Services
1 2 (5.56%) Office 365
Communications & Networking
1 1 (2.78%) LAN
1 1 (2.78%) WAN
General
1 13 (36.11%) Law
2 8 (22.22%) Legal
3 5 (13.89%) Finance
4 2 (5.56%) Retail
4 2 (5.56%) Advertising
5 1 (2.78%) Banking
5 1 (2.78%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (5.56%) .NET
1 2 (5.56%) ASP.NET
Miscellaneous
1 12 (33.33%) Blackberry
2 9 (25.00%) User Experience
3 4 (11.11%) Video Conferencing
4 1 (2.78%) AS400
4 1 (2.78%) Fat Client
4 1 (2.78%) NHS
4 1 (2.78%) Thin Client
Operating Systems
1 28 (77.78%) Windows
2 20 (55.56%) Windows 7
3 9 (25.00%) Windows XP
4 4 (11.11%) Windows 8
5 2 (5.56%) Windows Vista
6 1 (2.78%) Windows Server 2008
6 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 10 (27.78%) ITIL
1 10 (27.78%) Service Delivery
2 9 (25.00%) Time Management
3 4 (11.11%) ITIL V3
4 2 (5.56%) Configuration Management
4 2 (5.56%) Project Management
5 1 (2.78%) Asset Management
5 1 (2.78%) Line Management
Programming Languages
1 2 (5.56%) C#
1 2 (5.56%) PowerShell
Qualifications
1 4 (11.11%) SC Cleared
1 4 (11.11%) Security Cleared
2 2 (5.56%) ITIL Foundation Certificate
2 2 (5.56%) Microsoft Certification
3 1 (2.78%) ITIL Certification
3 1 (2.78%) Degree
Quality Assurance & Compliance
1 4 (11.11%) SLA
System Software
1 17 (47.22%) Active Directory
Systems Management
1 13 (36.11%) SCCM
Vendors
1 14 (38.89%) Microsoft
2 4 (11.11%) AppSense
3 3 (8.33%) Mitel
4 1 (2.78%) Cisco
4 1 (2.78%) Citrix
4 1 (2.78%) Avaya
4 1 (2.78%) Salesforce.com