The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 123 115 -
Rank change year-on-year
-8 -
Permanent jobs requiring a Help Desk Support 8 5 0
As % of all permanent IT jobs located in Birmingham 0.40% 0.25% -
As % of the Job Titles category 0.42% 0.26% -
Number of salaries quoted 1 3 0
Average salary £23,000 £27,500 -
Average salary % change year-on-year
-16.36% -
UK excluding London average salary £22,000 £23,000 £20,250
% change year-on-year
-4.34% +13.58%
Help Desk Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1884 1898 1912
As % of all permanent IT jobs located in Birmingham 93.36% 94.29% 93.91%
Number of salaries quoted 1583 1640 1689
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £25,000
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Birmingham

Help Desk Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Birmingham region.

Help Desk Support Salary Trend in Birmingham

Help Desk Support
Top 19 Related IT Skills in Birmingham

For the 6 months to 4 August 2015, IT jobs across the Birmingham region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 9 (100.00%) ITIL
1 9 (100.00%) Windows
1 9 (100.00%) Active Directory
2 8 (88.89%) SCCM
2 8 (88.89%) SQL
2 8 (88.89%) MS Exchange
2 8 (88.89%) Microsoft
3 7 (77.78%) SLA
3 7 (77.78%) AIX
3 7 (77.78%) SharePoint
3 7 (77.78%) SCOM
3 7 (77.78%) ITIL Certification
3 7 (77.78%) Hyper-V
3 7 (77.78%) Lync
4 2 (22.22%) MS Office
5 1 (11.11%) Windows XP
5 1 (11.11%) Windows 8
5 1 (11.11%) Windows 7
5 1 (11.11%) iSeries

Help Desk Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 4 August 2015, IT jobs across the Birmingham region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (88.89%) MS Exchange
2 7 (77.78%) Lync
2 7 (77.78%) SharePoint
Applications
1 2 (22.22%) MS Office
Miscellaneous
1 1 (11.11%) iSeries
Operating Systems
1 9 (100.00%) Windows
2 7 (77.78%) AIX
3 1 (11.11%) Windows XP
3 1 (11.11%) Windows 7
3 1 (11.11%) Windows 8
Processes & Methodologies
1 9 (100.00%) ITIL
Programming Languages
1 8 (88.89%) SQL
Qualifications
1 7 (77.78%) ITIL Certification
Quality Assurance & Compliance
1 7 (77.78%) SLA
System Software
1 9 (100.00%) Active Directory
2 7 (77.78%) Hyper-V
Systems Management
1 8 (88.89%) SCCM
2 7 (77.78%) SCOM
Vendors
1 8 (88.89%) Microsoft