The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Technician
Rank 122 132 130
Rank change year-on-year
+10 -2
Permanent jobs requiring a Service Desk Technician 1 2 1
As % of all permanent IT jobs located in Birmingham 0.051% 0.094% 0.047%
As % of the Job Titles category 0.054% 0.100% 0.050%
Number of salaries quoted 1 2 1
Average salary £32,500 £30,000 £27,500
Average salary % change year-on-year
+8.33% +9.09%
UK excluding London average salary £22,500 £25,000 £21,500
% change year-on-year
-10.00% +16.27%
Service Desk Technician
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1836 2009 1995
As % of all permanent IT jobs located in Birmingham 93.82% 94.32% 93.66%
Number of salaries quoted 1561 1704 1785
Average salary £42,500 £43,000 £42,500
Average salary % change year-on-year
-1.16% +1.17%
90% offered a salary of more than £26,500 £26,250 £26,000
10% offered a salary of more than £70,000 £65,000 £67,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Technician
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in Birmingham

Service Desk Technician
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the Birmingham region.

Service Desk Technician Salary Trend in Birmingham

Service Desk Technician
Top 30 Related IT Skills in Birmingham

For the 6 months to 28 August 2015, IT jobs across the Birmingham region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 3 (100.00%) Windows
1 3 (100.00%) MS Exchange
1 3 (100.00%) SLA
1 3 (100.00%) Active Directory
1 3 (100.00%) Citrix
1 3 (100.00%) Firewall
1 3 (100.00%) VMware
1 3 (100.00%) VLAN
1 3 (100.00%) Exchange Server 2003
1 3 (100.00%) SonicWALL
1 3 (100.00%) VMware Infrastructure
1 3 (100.00%) Hyper-V
1 3 (100.00%) XenApp
2 2 (66.67%) Analytical Skills
2 2 (66.67%) Windows Server 2012
2 2 (66.67%) Exchange Server 2013
2 2 (66.67%) AVG
2 2 (66.67%) NetScaler
2 2 (66.67%) Kaspersky
2 2 (66.67%) SAN
2 2 (66.67%) Symantec
2 2 (66.67%) Norton AntiVirus
2 2 (66.67%) Sophos
2 2 (66.67%) Windows 2000
3 1 (33.33%) Windows XP
3 1 (33.33%) Microsoft
3 1 (33.33%) Windows 2000 Server
3 1 (33.33%) VMware ESX
3 1 (33.33%) Wi-Fi
3 1 (33.33%) Windows 8

Service Desk Technician
Top Related IT Skills in Birmingham by Category

For the 6 months to 28 August 2015, IT jobs across the Birmingham region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (100.00%) MS Exchange
1 3 (100.00%) Exchange Server 2003
2 2 (66.67%) Exchange Server 2013
Communications & Networking
1 3 (100.00%) Firewall
1 3 (100.00%) VLAN
2 2 (66.67%) NetScaler
2 2 (66.67%) SAN
3 1 (33.33%) Wi-Fi
Miscellaneous
1 2 (66.67%) Analytical Skills
Operating Systems
1 3 (100.00%) Windows
2 2 (66.67%) Windows 2000
2 2 (66.67%) Windows Server 2012
3 1 (33.33%) Windows XP
3 1 (33.33%) Windows 2000 Server
3 1 (33.33%) Windows 8
Quality Assurance & Compliance
1 3 (100.00%) SLA
System Software
1 3 (100.00%) Active Directory
1 3 (100.00%) VMware Infrastructure
1 3 (100.00%) Hyper-V
1 3 (100.00%) XenApp
2 1 (33.33%) VMware ESX
Systems Management
1 2 (66.67%) Norton AntiVirus
Vendors
1 3 (100.00%) VMware
1 3 (100.00%) SonicWALL
1 3 (100.00%) Citrix
2 2 (66.67%) Symantec
2 2 (66.67%) Sophos
2 2 (66.67%) Kaspersky
2 2 (66.67%) AVG
3 1 (33.33%) Microsoft