The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 128 115 -
Rank change year-on-year
-13 -
Permanent jobs requiring a Technical Support Analyst 1 6 0
As % of all permanent IT jobs located in Birmingham 0.050% 0.34% -
As % of the Job Titles category 0.052% 0.35% -
Number of salaries quoted 1 5 0
Average salary £25,000 £41,000 -
Average salary % change year-on-year
-39.02% -
UK excluding London average salary £28,000 £30,000 £26,000
% change year-on-year
-6.66% +15.38%
Technical Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1930 1724 1431
As % of all permanent IT jobs located in Birmingham 95.92% 96.80% 96.62%
Number of salaries quoted 1615 1559 1238
Average salary £42,000 £40,000 £41,000
Average salary % change year-on-year
+5.00% -2.43%
90% offered a salary of more than £27,500 £24,000 £25,000
10% offered a salary of more than £62,500 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in Birmingham

Technical Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst across the Birmingham region.

Technical Support Analyst Salary Trend in Birmingham

Technical Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 5 February 2016, IT jobs across the Birmingham region that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 4 (80.00%) Firewall
1 4 (80.00%) Microsoft
1 4 (80.00%) Active Directory
1 4 (80.00%) MS Excel
2 3 (60.00%) MS Exchange
2 3 (60.00%) C
2 3 (60.00%) Symantec
2 3 (60.00%) Norton AntiVirus
2 3 (60.00%) Sophos
2 3 (60.00%) Migration
2 3 (60.00%) Replication
2 3 (60.00%) Backup Exec
2 3 (60.00%) VLAN
2 3 (60.00%) Exchange Server 2007
2 3 (60.00%) SonicWALL
2 3 (60.00%) Kaspersky
2 3 (60.00%) Veeam
2 3 (60.00%) Exchange Server 2013
2 3 (60.00%) VMware ESXi
2 3 (60.00%) Exchange Server 2010
2 3 (60.00%) VPN
3 2 (40.00%) Windows
4 1 (20.00%) Linux
4 1 (20.00%) MCP
4 1 (20.00%) LAN
4 1 (20.00%) PBX
4 1 (20.00%) VoIP
4 1 (20.00%) WAN
4 1 (20.00%) TCP/IP
4 1 (20.00%) Financial Institution

Technical Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 5 February 2016, IT jobs across the Birmingham region that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (60.00%) Exchange Server 2007
1 3 (60.00%) Exchange Server 2010
1 3 (60.00%) Exchange Server 2013
1 3 (60.00%) MS Exchange
Applications
1 4 (80.00%) MS Excel
Communications & Networking
1 4 (80.00%) Firewall
2 3 (60.00%) VLAN
2 3 (60.00%) VPN
3 1 (20.00%) LAN
3 1 (20.00%) Network Security
3 1 (20.00%) PBX
3 1 (20.00%) TCP/IP
3 1 (20.00%) VoIP
3 1 (20.00%) WAN
General
1 1 (20.00%) Finance
1 1 (20.00%) Financial Institution
1 1 (20.00%) Telecoms
Miscellaneous
1 3 (60.00%) Replication
Operating Systems
1 2 (40.00%) Windows
2 1 (20.00%) Linux
2 1 (20.00%) Windows 7
2 1 (20.00%) Windows Server
2 1 (20.00%) Windows Server 2003
2 1 (20.00%) Windows Server 2008
2 1 (20.00%) Windows Server 2012
Processes & Methodologies
1 3 (60.00%) Migration
2 1 (20.00%) Software Deployment
Programming Languages
1 3 (60.00%) C
Qualifications
1 1 (20.00%) MCP
1 1 (20.00%) MCTS
1 1 (20.00%) Microsoft Certification
System Software
1 4 (80.00%) Active Directory
2 3 (60.00%) VMware ESXi
Systems Management
1 3 (60.00%) Backup Exec
1 3 (60.00%) Norton AntiVirus
Vendors
1 4 (80.00%) Microsoft
2 3 (60.00%) Kaspersky
2 3 (60.00%) SonicWALL
2 3 (60.00%) Sophos
2 3 (60.00%) Symantec
2 3 (60.00%) Veeam