The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Caerphilly region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank - - -
Permanent jobs requiring a 1st Line Support 0 0 0
As % of all permanent IT jobs located in Caerphilly - - -
As % of the Job Titles category - - -
Number of salaries quoted 0 0 0
Average salary - - -
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Caerphilly region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Caerphilly
Permanent IT job ads with a match in the
Job Titles category
25 48 80
As % of all permanent IT jobs located in Caerphilly 100.00% 96.00% 98.77%
Number of salaries quoted 24 44 77
Average salary £38,500 £35,000 £56,500
Average salary % change year-on-year
+10.00% -38.05%
90% offered a salary of more than £27,500 £18,750 £35,000
10% offered a salary of more than £51,400 £63,000 £50,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in Caerphilly

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Caerphilly region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Caerphilly

1st Line Support
Salary Trend in Caerphilly

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Caerphilly region.

1st Line Support Salary Trend in Caerphilly

1st Line Support
Top 18 Related IT Skills in Caerphilly

For the 6 months to 2 September 2015, IT jobs across the Caerphilly region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 2 (100.00%) ITIL
1 2 (100.00%) MS Excel
1 2 (100.00%) SLA
1 2 (100.00%) Cisco
1 2 (100.00%) Microsoft
1 2 (100.00%) CCNA
1 2 (100.00%) Citrix
1 2 (100.00%) Cisco Certification
1 2 (100.00%) Internet
1 2 (100.00%) Service Management
1 2 (100.00%) Firewall
1 2 (100.00%) Back Office
1 2 (100.00%) VMware
1 2 (100.00%) Logistics
1 2 (100.00%) Incident Management
1 2 (100.00%) Resource Management
1 2 (100.00%) ITIL Foundation Certificate
1 2 (100.00%) Analytical Skills

1st Line Support
Top Related IT Skills in Caerphilly by Category

For the 6 months to 2 September 2015, IT jobs across the Caerphilly region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 2 (100.00%) MS Excel
Communications & Networking
1 2 (100.00%) Internet
1 2 (100.00%) Firewall
General
1 2 (100.00%) Back Office
Miscellaneous
1 2 (100.00%) Analytical Skills
Processes & Methodologies
1 2 (100.00%) ITIL
1 2 (100.00%) Service Management
1 2 (100.00%) Logistics
1 2 (100.00%) Incident Management
1 2 (100.00%) Resource Management
Qualifications
1 2 (100.00%) CCNA
1 2 (100.00%) Cisco Certification
1 2 (100.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (100.00%) SLA
Vendors
1 2 (100.00%) Cisco
1 2 (100.00%) Microsoft
1 2 (100.00%) Citrix
1 2 (100.00%) VMware