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This section looks at the demand for the Helpdesk Analyst role in IT jobs within the Cambridge region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Helpdesk Analyst in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

 Help Desk Analyst
Location
3 months to 25 Jul 2008Same period last year
Rank131127
Rank change on same period last yearDown-4
Matching permanent IT job ads1410
As % of all UK permanent IT job ads sampled0.007 %0.004 %
As % of the category below0.480 %0.366 %
Salaries quoted1410
Average minimum salary£23,071£17,300
Average salary£24,000£18,950
% change on same period last year+26.64 %
Average maximum salary£24,929£20,600
UK excluding London average salary£20,434£19,733
% change on same period last year+3.55 %
Cambridge IT Job Market, Job TitlesJob Titles
Cambridge
Matching permanent IT job ads29182735
As % of all UK permanent IT job ads sampled1.540 %1.120 %
Salaries quoted25372274
Average minimum salary£32,515£32,217
Average salary£35,924£35,561
% change on same period last year+1.02 %
Average maximum salary£39,332£38,904
UK excluding London average salary£38,197£39,483
% change on same period last year-3.25 %
Helpdesk Analyst CambridgeshireHelpdesk Analyst
Cambridgeshire

Helpdesk Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Helpdesk Analyst across the Cambridge region as a proportion of the total demand within the Job Titles category.

Cambridge Helpdesk Analyst Demand Trend

Helpdesk Analyst
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Helpdesk Analyst across the Cambridge region.

Cambridge Helpdesk Analyst Salary Trend

Helpdesk Analyst
Salary Histogram

The chart provides a salary histogram for IT jobs citing Helpdesk Analyst across the Cambridge region over the 3 months to 25 July 2008.

Cambridge Helpdesk Analyst Salary Histogram

Helpdesk Analyst
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the Cambridge region that cited Helpdesk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Helpdesk Analyst in their job title.

126 (72.22 %)Windows
220 (55.56 %)Microsoft
318 (50.00 %)MS Office
416 (44.44 %)Active Directory
512 (33.33 %)Windows XP
610 (27.78 %)MS Excel
79 (25.00 %)Windows 2000
86 (16.67 %)Summit
86 (16.67 %)Cisco
86 (16.67 %)ITIL
86 (16.67 %)C
95 (13.89 %)VoIP
95 (13.89 %)DNS
104 (11.11 %)Windows Vista
104 (11.11 %)German Language
104 (11.11 %)Network Security
113 (8.333 %)Spanish Language
113 (8.333 %)French Language
113 (8.333 %)Publishing
113 (8.333 %)VPN
113 (8.333 %)UNIX
113 (8.333 %)Internet
113 (8.333 %)Microsoft Certification
122 (5.556 %)TCP/IP
122 (5.556 %)LAN
122 (5.556 %)Citrix
122 (5.556 %)WAN
122 (5.556 %)DHCP
122 (5.556 %)MCSE
122 (5.556 %)CRM

Helpdesk Analyst
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the Cambridge region that cited Helpdesk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Helpdesk Analyst in their job title. Up to 20 skills are shown per category.

Cambridge IT Job Market, Application DevelopmentApplication Development
11 (2.778 %)HTML
11 (2.778 %).NET
Cambridge IT Job Market, Application PlatformsApplication Platforms
12 (5.556 %)Exchange Server 2003
Cambridge IT Job Market, ApplicationsApplications
118 (50.00 %)MS Office
210 (27.78 %)MS Excel
Cambridge IT Job Market, Business ApplicationsBusiness Applications
16 (16.67 %)Summit
Cambridge IT Job Market, Communications & NetworkingCommunications & Networking
15 (13.89 %)VoIP
15 (13.89 %)DNS
24 (11.11 %)Network Security
33 (8.333 %)Internet
33 (8.333 %)VPN
42 (5.556 %)LAN
42 (5.556 %)WAN
42 (5.556 %)DHCP
42 (5.556 %)TCP/IP
51 (2.778 %)Wireless
Cambridge IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
11 (2.778 %)SQL Server
11 (2.778 %)Crystal Reports
Cambridge IT Job Market, GeneralGeneral
13 (8.333 %)Publishing
21 (2.778 %)Telecoms
Cambridge IT Job Market, MiscellaneousMiscellaneous
14 (11.11 %)German Language
23 (8.333 %)French Language
23 (8.333 %)Spanish Language
31 (2.778 %)Italian Language
Cambridge IT Job Market, Operating SystemsOperating Systems
126 (72.22 %)Windows
212 (33.33 %)Windows XP
39 (25.00 %)Windows 2000
44 (11.11 %)Windows Vista
53 (8.333 %)UNIX
61 (2.778 %)Linux
61 (2.778 %)NetWare
61 (2.778 %)SUSE
61 (2.778 %)Fedora
Cambridge IT Job Market, Processes & MethodologiesProcesses & Methodologies
16 (16.67 %)ITIL
22 (5.556 %)CRM
31 (2.778 %)Service Management
31 (2.778 %)Service Delivery
31 (2.778 %)Statistical Analysis
Cambridge IT Job Market, Programming LanguagesProgramming Languages
16 (16.67 %)C
21 (2.778 %)SQL
Cambridge IT Job Market, QualificationsQualifications
13 (8.333 %)Microsoft Certification
22 (5.556 %)MCSE
31 (2.778 %)MCP
Cambridge IT Job Market, System SoftwareSystem Software
116 (44.44 %)Active Directory
Cambridge IT Job Market, VendorsVendors
120 (55.56 %)Microsoft
26 (16.67 %)Cisco
32 (5.556 %)Citrix
41 (2.778 %)VERITAS
41 (2.778 %)Red Hat
41 (2.778 %)Oracle
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