The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 103 120 116
Rank change year-on-year
+17 -4
Permanent jobs requiring a Help Desk Support 3 3 2
As % of all permanent IT jobs located in Cambridge 0.22% 0.17% 0.13%
As % of the Job Titles category 0.23% 0.17% 0.13%
Number of salaries quoted 3 2 2
Average salary £24,000 £24,500 £18,875
Average salary % change year-on-year
-2.04% +29.80%
UK excluding London average salary £21,500 £22,500 £20,500
% change year-on-year
-4.44% +9.75%
Help Desk Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1309 1720 1492
As % of all permanent IT jobs located in Cambridge 94.44% 94.66% 94.13%
Number of salaries quoted 1156 1339 1309
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £26,000 £27,800
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

Help Desk Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Cambridge

Help Desk Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Cambridge region.

Help Desk Support Salary Trend in Cambridge

Help Desk Support
Top 27 Related IT Skills in Cambridge

For the 6 months to 3 September 2015, IT jobs across the Cambridge region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 8 (88.89%) Windows
2 6 (66.67%) LAN
2 6 (66.67%) WAN
2 6 (66.67%) Active Directory
2 6 (66.67%) Windows Server 2003
2 6 (66.67%) Windows Server 2008
3 5 (55.56%) Microsoft
4 4 (44.44%) VPN
4 4 (44.44%) Windows 7
4 4 (44.44%) Wireless
5 3 (33.33%) TCP/IP
6 2 (22.22%) SAP
6 2 (22.22%) Windows 2000
6 2 (22.22%) MS Excel
6 2 (22.22%) MS Exchange
6 2 (22.22%) Java
6 2 (22.22%) JavaScript
6 2 (22.22%) Oracle
6 2 (22.22%) SQL Server
6 2 (22.22%) Exchange Server 2007
6 2 (22.22%) Windows Server 2012
7 1 (11.11%) VMware
7 1 (11.11%) Software Testing
7 1 (11.11%) Office 365
7 1 (11.11%) MS Office
7 1 (11.11%) MCP
7 1 (11.11%) Configuration Management

Help Desk Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 3 September 2015, IT jobs across the Cambridge region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) MS Exchange
1 2 (22.22%) Exchange Server 2007
Applications
1 2 (22.22%) MS Excel
2 1 (11.11%) MS Office
Cloud Services
1 1 (11.11%) Office 365
Communications & Networking
1 6 (66.67%) LAN
1 6 (66.67%) WAN
2 4 (44.44%) VPN
2 4 (44.44%) Wireless
3 3 (33.33%) TCP/IP
Database & Business Intelligence
1 2 (22.22%) SQL Server
Operating Systems
1 8 (88.89%) Windows
2 6 (66.67%) Windows Server 2003
2 6 (66.67%) Windows Server 2008
3 4 (44.44%) Windows 7
4 2 (22.22%) Windows Server 2012
4 2 (22.22%) Windows 2000
Processes & Methodologies
1 1 (11.11%) Configuration Management
1 1 (11.11%) Software Testing
Programming Languages
1 2 (22.22%) Java
1 2 (22.22%) JavaScript
Qualifications
1 1 (11.11%) MCP
System Software
1 6 (66.67%) Active Directory
Vendors
1 5 (55.56%) Microsoft
2 2 (22.22%) Oracle
2 2 (22.22%) SAP
3 1 (11.11%) VMware