The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 110 103 107
Rank change year-on-year
-7 +4
Permanent jobs citing ITSM 2 8 21
As % of all permanent IT jobs located in Cambridge 0.12% 0.53% 1.01%
As % of the Processes & Methodologies category 0.14% 0.66% 1.36%
Number of salaries quoted 1 0 10
Average salary £29,500 - £38,500
UK excluding London average salary £37,500 £45,000 £40,000
% change year-on-year
-16.66% +12.50%
ITSM
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridge region.

Processes & Methodologies Category
Cambridge
Permanent IT job ads with a match in the
Processes & Methodologies category
1466 1208 1547
As % of all permanent IT jobs located in Cambridge 86.44% 80.69% 74.77%
Number of salaries quoted 1133 967 1300
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £30,000 £30,000 £28,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Cambridge region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cambridge

ITSM
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cambridge region.

ITSM Salary Trend in Cambridge

ITSM
Top 14 Related IT Skills in Cambridge

For the 6 months to 24 November 2014, IT jobs across the Cambridge region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 2 (66.67%) ITIL
1 2 (66.67%) Service Management
2 1 (33.33%) Change Management
2 1 (33.33%) MS Office
2 1 (33.33%) MS Excel
2 1 (33.33%) SLA
2 1 (33.33%) Microsoft
2 1 (33.33%) Pharmaceutical
2 1 (33.33%) Incident Management
2 1 (33.33%) QA
2 1 (33.33%) Release Management
2 1 (33.33%) Continuous Improvement
2 1 (33.33%) Change Control
2 1 (33.33%) Coaching

ITSM
Top Related IT Skills in Cambridge by Category

For the 6 months to 24 November 2014, IT jobs across the Cambridge region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 1 (33.33%) MS Office
1 1 (33.33%) MS Excel
General
1 1 (33.33%) Pharmaceutical
Job Titles
1 2 (66.67%) Team Leader
2 1 (33.33%) Help Desk Team Lead
2 1 (33.33%) Support Team Leader
Processes & Methodologies
1 2 (66.67%) ITIL
1 2 (66.67%) Service Management
2 1 (33.33%) Change Management
2 1 (33.33%) Incident Management
2 1 (33.33%) Release Management
2 1 (33.33%) Continuous Improvement
2 1 (33.33%) Change Control
2 1 (33.33%) Coaching
Quality Assurance & Compliance
1 1 (33.33%) SLA
1 1 (33.33%) QA
Vendors
1 1 (33.33%) Microsoft