The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 97 104 103
Rank change year-on-year
+7 -1
Permanent jobs requiring a Technical Support 19 12 11
As % of all permanent IT jobs located in Cambridge 1.26% 0.74% 0.78%
As % of the Job Titles category 1.30% 0.77% 0.79%
Number of salaries quoted 16 7 9
Average salary £35,000 £35,000 £82,500
Average salary % change year-on-year
- -57.57%
UK excluding London average salary £29,000 £32,500 £30,000
% change year-on-year
-10.76% +8.33%
Technical Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridge
Permanent IT job ads with a match in the
Job Titles category
1466 1563 1388
As % of all permanent IT jobs located in Cambridge 96.96% 96.96% 98.02%
Number of salaries quoted 1138 1237 1178
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £29,500 £25,000 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Cambridge

Technical Support
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Cambridge region.

Technical Support Salary Trend in Cambridge

Technical Support
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing Technical Support across the Cambridge region over the 3 months to 5 February 2016.

Technical Support Salary Histogram in Cambridge

Technical Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 5 February 2016, IT jobs across the Cambridge region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 10 (31.25%) Windows
1 10 (31.25%) IBM
1 10 (31.25%) BizTalk Server
1 10 (31.25%) WCF
2 9 (28.13%) Degree
3 8 (25.00%) SQL
3 8 (25.00%) Windows Server
4 7 (21.88%) Active Directory
4 7 (21.88%) VMware
5 6 (18.75%) Project Management
5 6 (18.75%) VMware Infrastructure
6 5 (15.63%) Internet
7 4 (12.50%) WebSphere MQ
7 4 (12.50%) SLA
7 4 (12.50%) SQL Server
7 4 (12.50%) ITIL
7 4 (12.50%) SQL Server 2012
7 4 (12.50%) SQL Server 2008
7 4 (12.50%) WebSphere
7 4 (12.50%) PowerShell
7 4 (12.50%) SCOM
8 3 (9.38%) Data Protection
8 3 (9.38%) Mathematics
8 3 (9.38%) Computer Science
8 3 (9.38%) German Language
8 3 (9.38%) Analytical Skills
8 3 (9.38%) Unix
8 3 (9.38%) Linux
8 3 (9.38%) MS Office
8 3 (9.38%) .NET

Technical Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 5 February 2016, IT jobs across the Cambridge region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (31.25%) BizTalk Server
2 4 (12.50%) WebSphere
3 1 (3.13%) Exchange Server 2010
3 1 (3.13%) MS Exchange
Applications
1 3 (9.38%) MS Office
2 2 (6.25%) MS Excel
Cloud Services
1 1 (3.13%) Office 365
Communications & Networking
1 5 (15.63%) Internet
2 3 (9.38%) LAN
2 3 (9.38%) TCP/IP
2 3 (9.38%) WAN
3 1 (3.13%) ADSL
3 1 (3.13%) DHCP
3 1 (3.13%) DNS
3 1 (3.13%) Wireless
Database & Business Intelligence
1 4 (12.50%) SQL Server
1 4 (12.50%) SQL Server 2008
1 4 (12.50%) SQL Server 2012
2 2 (6.25%) Text Mining
General
1 3 (9.38%) German Language
Libraries, Frameworks & Software Standards
1 10 (31.25%) WCF
2 4 (12.50%) WebSphere MQ
3 3 (9.38%) .NET
4 1 (3.13%) XML
Miscellaneous
1 3 (9.38%) Analytical Skills
1 3 (9.38%) Computer Science
1 3 (9.38%) Mathematics
2 2 (6.25%) Client/Server
2 2 (6.25%) Health Informatics
2 2 (6.25%) Informatics
2 2 (6.25%) Life Science
3 1 (3.13%) Data Centre
Operating Systems
1 10 (31.25%) Windows
2 8 (25.00%) Windows Server
3 3 (9.38%) Linux
3 3 (9.38%) Unix
4 1 (3.13%) Windows 7
4 1 (3.13%) Windows 8
4 1 (3.13%) Windows Server 2008
Processes & Methodologies
1 6 (18.75%) Project Management
2 4 (12.50%) ITIL
3 3 (9.38%) Data Protection
4 2 (6.25%) Analytics
5 1 (3.13%) Incident Management
Programming Languages
1 8 (25.00%) SQL
2 4 (12.50%) PowerShell
3 3 (9.38%) Python
Qualifications
1 9 (28.13%) Degree
2 2 (6.25%) Postgraduate
Quality Assurance & Compliance
1 4 (12.50%) SLA
System Software
1 7 (21.88%) Active Directory
2 6 (18.75%) VMware Infrastructure
3 1 (3.13%) XenApp
3 1 (3.13%) XenDesktop
Systems Management
1 4 (12.50%) SCOM
2 2 (6.25%) Norton AntiVirus
3 1 (3.13%) Backup Exec
Vendors
1 10 (31.25%) IBM
2 7 (21.88%) VMware
3 2 (6.25%) Citrix
3 2 (6.25%) McAfee
3 2 (6.25%) Microsoft
3 2 (6.25%) Symantec
4 1 (3.13%) Cisco
4 1 (3.13%) HP
4 1 (3.13%) Websense
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