The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cambridgeshire region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 136 127 149
Rank change year-on-year
-9 +22
Permanent jobs requiring a 1st Line Support 10 24 4
As % of all permanent IT jobs located in Cambridgeshire 0.392% 0.832% 0.131%
As % of the Job Titles category 0.412% 0.866% 0.138%
Number of salaries quoted 8 20 4
Average salary £18,000 £19,000 £22,750
Average salary % change year-on-year
-5.26% -16.48%
UK excluding London average salary £19,125 £19,000 £20,000
% change year-on-year
+0.65% -5.00%
All Job Titles
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
2429 2772 2906
As % of all permanent IT jobs located in Cambridgeshire 95.18% 96.08% 95.40%
Number of salaries quoted 2171 2342 2583
Average salary £38,500 £39,000 £35,000
Average salary % change year-on-year
-1.28% +11.42%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £55,000 £48,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
East of England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Cambridgeshire 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Cambridgeshire region.

Cambridgeshire 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Cambridgeshire region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cambridge +8 3 £19,000 +18.75%
Peterborough -15 2 £21,500 +13.15%
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the Cambridgeshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 6 (33.33%) Active Directory
1 6 (33.33%) ITIL
2 5 (27.78%) Windows
2 5 (27.78%) Microsoft
3 4 (22.22%) Release Management
4 3 (16.67%) Telecoms
4 3 (16.67%) VMware
4 3 (16.67%) Microsoft Certification
5 2 (11.11%) Red Hat
5 2 (11.11%) CRM
5 2 (11.11%) Windows XP
5 2 (11.11%) Linux
5 2 (11.11%) MS Office
5 2 (11.11%) Web Services
5 2 (11.11%) MCSA
5 2 (11.11%) Windows Server 2008
5 2 (11.11%) CentOS
5 2 (11.11%) Red Hat Enterprise Linux
5 2 (11.11%) MCITP
5 2 (11.11%) French Language
5 2 (11.11%) VMware Infrastructure
6 1 (5.556%) ProCurve
6 1 (5.556%) PowerShell
6 1 (5.556%) Windows 7
6 1 (5.556%) Bash shell
6 1 (5.556%) Mobile Device Management
6 1 (5.556%) Problem Management
6 1 (5.556%) Incident Management
6 1 (5.556%) Computer Science
6 1 (5.556%) Ubuntu

1st Line Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the Cambridgeshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (11.11%) Web Services
Application Platforms
1 1 (5.556%) Blackberry Enterprise Server
Applications
1 2 (11.11%) MS Office
2 1 (5.556%) MS Excel
Communications & Networking
1 1 (5.556%) Ethernet
General
1 3 (16.67%) Telecoms
2 2 (11.11%) French Language
Miscellaneous
1 1 (5.556%) Computer Science
Operating Systems
1 5 (27.78%) Windows
2 2 (11.11%) Windows XP
2 2 (11.11%) Linux
2 2 (11.11%) Windows Server 2008
2 2 (11.11%) CentOS
2 2 (11.11%) Red Hat Enterprise Linux
3 1 (5.556%) Windows 7
3 1 (5.556%) Ubuntu
3 1 (5.556%) VMS
3 1 (5.556%) OpenVMS
Processes & Methodologies
1 6 (33.33%) ITIL
2 4 (22.22%) Release Management
3 2 (11.11%) CRM
4 1 (5.556%) Mobile Device Management
4 1 (5.556%) Problem Management
4 1 (5.556%) Incident Management
4 1 (5.556%) ERP
Programming Languages
1 1 (5.556%) PowerShell
1 1 (5.556%) Bash shell
1 1 (5.556%) Perl
Qualifications
1 3 (16.67%) Microsoft Certification
2 2 (11.11%) MCSA
2 2 (11.11%) MCITP
3 1 (5.556%) MCSE
Quality Assurance & Compliance
1 1 (5.556%) SLA
System Software
1 6 (33.33%) Active Directory
2 2 (11.11%) VMware Infrastructure
Vendors
1 5 (27.78%) Microsoft
2 3 (16.67%) VMware
3 2 (11.11%) Red Hat
4 1 (5.556%) ProCurve
4 1 (5.556%) HP
4 1 (5.556%) Citrix
Cambridge, Cambridgeshire
You will be directly involved in working with the Service Desk Department supporting the continued operations of the IT facilities and infrastructure at the IT site. As the...
Computer People
Salary: £1.00 per annum + Excellent Benefits
Posted: 21 May 2013