The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 117 128 136
Rank change year-on-year
+11 +8
Permanent jobs requiring a 1st Line Support 10 9 10
As % of all permanent IT jobs located in Cambridgeshire 0.48% 0.37% 0.38%
As % of the Job Titles category 0.50% 0.39% 0.40%
Number of salaries quoted 9 9 8
Average salary £20,500 £20,000 £18,000
Average salary % change year-on-year
+2.50% +11.11%
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
1998 2320 2483
As % of all permanent IT jobs located in Cambridgeshire 96.38% 95.04% 95.24%
Number of salaries quoted 1662 1934 2219
Average salary £45,000 £40,000 £38,500
Average salary % change year-on-year
+12.50% +3.89%
90% offered a salary of more than £27,500 £26,644 £27,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Cambridgeshire

1st Line Support
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Cambridgeshire region.

1st Line Support Salary Trend in Cambridgeshire

1st Line Support
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Cambridgeshire region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge +28 8 £21,000 +5.00%
Peterborough 0 2 £18,500 -1.33% 1
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 22 May 2015, IT jobs across the Cambridgeshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 8 (61.54%) Active Directory
2 6 (46.15%) Windows
3 5 (38.46%) MS Exchange
3 5 (38.46%) SLA
4 4 (30.77%) ITIL
4 4 (30.77%) Incident Management
4 4 (30.77%) Windows Server 2008
4 4 (30.77%) Microsoft
5 3 (23.08%) Exchange Server 2010
5 3 (23.08%) MS Office
6 2 (15.38%) HP
6 2 (15.38%) Telecoms
6 2 (15.38%) VMware
6 2 (15.38%) Linux
6 2 (15.38%) MS Excel
6 2 (15.38%) Citrix
6 2 (15.38%) MS PowerPoint
6 2 (15.38%) VMware Infrastructure
6 2 (15.38%) Degree
6 2 (15.38%) ITIL Foundation Certificate
6 2 (15.38%) Windows 7
7 1 (7.69%) Microsoft Azure
7 1 (7.69%) Open Source
7 1 (7.69%) SaaS
7 1 (7.69%) PaaS
7 1 (7.69%) Apple iOS
7 1 (7.69%) Red Gate
7 1 (7.69%) Line Management
7 1 (7.69%) Analytical Skills
7 1 (7.69%) Windows Server 2012

1st Line Support
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 22 May 2015, IT jobs across the Cambridgeshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (38.46%) MS Exchange
2 3 (23.08%) Exchange Server 2010
3 1 (7.69%) SharePoint
Applications
1 3 (23.08%) MS Office
2 2 (15.38%) MS Excel
2 2 (15.38%) MS PowerPoint
Business Applications
1 1 (7.69%) Dynamics CRM
Cloud Services
1 1 (7.69%) Microsoft Azure
1 1 (7.69%) SaaS
1 1 (7.69%) PaaS
1 1 (7.69%) IaaS
Communications & Networking
1 1 (7.69%) SAN
1 1 (7.69%) Wi-Fi
1 1 (7.69%) LAN
1 1 (7.69%) WAN
Database & Business Intelligence
1 1 (7.69%) SQL Server
General
1 2 (15.38%) Telecoms
2 1 (7.69%) Front Office
2 1 (7.69%) Back Office
Miscellaneous
1 1 (7.69%) Open Source
1 1 (7.69%) Analytical Skills
1 1 (7.69%) Management Information System
Operating Systems
1 6 (46.15%) Windows
2 4 (30.77%) Windows Server 2008
3 2 (15.38%) Linux
3 2 (15.38%) Windows 7
4 1 (7.69%) Apple iOS
4 1 (7.69%) Windows Server 2012
4 1 (7.69%) Windows Phone
4 1 (7.69%) Android
Processes & Methodologies
1 4 (30.77%) ITIL
1 4 (30.77%) Incident Management
2 1 (7.69%) Line Management
2 1 (7.69%) Time Management
2 1 (7.69%) Agile Software Development
2 1 (7.69%) Asset Management
2 1 (7.69%) CRM
2 1 (7.69%) Disaster Recovery
Programming Languages
1 1 (7.69%) SQL
1 1 (7.69%) T-SQL
Qualifications
1 2 (15.38%) Degree
1 2 (15.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (38.46%) SLA
System Software
1 8 (61.54%) Active Directory
2 2 (15.38%) VMware Infrastructure
3 1 (7.69%) Hyper-V
3 1 (7.69%) XenDesktop
3 1 (7.69%) Terminal Services
Systems Management
1 1 (7.69%) Symantec Enterprise Vault
1 1 (7.69%) SCCM
Vendors
1 4 (30.77%) Microsoft
2 2 (15.38%) HP
2 2 (15.38%) VMware
2 2 (15.38%) Citrix
3 1 (7.69%) Red Gate
3 1 (7.69%) LogRhythm
3 1 (7.69%) Avaya
3 1 (7.69%) NetApp
3 1 (7.69%) Apple
3 1 (7.69%) Symantec
3 1 (7.69%) Clearswift
3 1 (7.69%) Dell
3 1 (7.69%) Cisco