The statistics below represent IT jobs advertised across the Cardiff region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 October 2016 with a comparison to same period over 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
First Line Support
Rank 61 81 -
Rank change year-on-year
+20 -
Permanent jobs requiring a 1st Line Support 11 4 0
As % of all permanent IT jobs located in Cardiff 1.70% 0.48% -
As % of the Job Titles category 1.73% 0.48% -
Number of salaries quoted 11 4 0
Median salary £18,500 £18,250 -
Median salary % change year-on-year
+1.36% -
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
636 829 612
As % of all permanent IT jobs located in Cardiff 98.45% 99.04% 99.03%
Number of salaries quoted 576 718 534
Median salary £35,000 £35,000 £35,000
90% offered a salary of more than £22,500 £25,000 £23,500
10% offered a salary of more than £50,000 £47,500 £52,500
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Cardiff

1st Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Cardiff region.

1st Line Support Salary Trend in Cardiff

1st Line Support Skill Set
Top 30 Related IT Skills in Cardiff

For the 6 months to 1 October 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 1st Line Support in the job title.

1 13 (61.90%) SLA
2 12 (57.14%) Incident Management
2 12 (57.14%) Cisco
3 11 (52.38%) CCNA
3 11 (52.38%) MS Excel
3 11 (52.38%) Cisco Certification
3 11 (52.38%) Logistics
4 10 (47.62%) Microsoft
4 10 (47.62%) ITIL
5 9 (42.86%) ITIL Foundation Certificate
5 9 (42.86%) AIX
5 9 (42.86%) Linux
5 9 (42.86%) Firewall
5 9 (42.86%) HP
5 9 (42.86%) Citrix
5 9 (42.86%) Internet
5 9 (42.86%) Tivoli
5 9 (42.86%) Tivoli Storage Manager
5 9 (42.86%) VMware
5 9 (42.86%) HP Data Protector
6 6 (28.57%) Telecoms
7 5 (23.81%) Finance
7 5 (23.81%) Banking
7 5 (23.81%) Analytical Skills
8 4 (19.05%) MS Office
8 4 (19.05%) Service Management
8 4 (19.05%) Degree
8 4 (19.05%) Resource Management
8 4 (19.05%) Back Office
9 3 (14.29%) Management Information System

1st Line Support Skill Set
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (52.38%) MS Excel
2 4 (19.05%) MS Office
Cloud Services
1 1 (4.76%) SaaS
Communications & Networking
1 9 (42.86%) Firewall
1 9 (42.86%) Internet
2 1 (4.76%) DHCP
2 1 (4.76%) DNS
2 1 (4.76%) TCP/IP
2 1 (4.76%) VoIP
2 1 (4.76%) VPN
General
1 6 (28.57%) Telecoms
2 5 (23.81%) Banking
2 5 (23.81%) Finance
3 4 (19.05%) Back Office
4 1 (4.76%) Manufacturing
Miscellaneous
1 5 (23.81%) Analytical Skills
2 3 (14.29%) Management Information System
Operating Systems
1 9 (42.86%) AIX
1 9 (42.86%) Linux
2 1 (4.76%) Windows
2 1 (4.76%) Windows 7
2 1 (4.76%) Windows 8
2 1 (4.76%) Windows Server
2 1 (4.76%) Windows Server 2003
2 1 (4.76%) Windows Server 2008
2 1 (4.76%) Windows Server 2012
2 1 (4.76%) Windows XP
Processes & Methodologies
1 12 (57.14%) Incident Management
2 11 (52.38%) Logistics
3 10 (47.62%) ITIL
4 4 (19.05%) Resource Management
4 4 (19.05%) Service Management
5 3 (14.29%) Email Management
6 1 (4.76%) ERP
Qualifications
1 11 (52.38%) CCNA
1 11 (52.38%) Cisco Certification
2 9 (42.86%) ITIL Foundation Certificate
3 4 (19.05%) Degree
Quality Assurance & Compliance
1 13 (61.90%) SLA
System Software
1 1 (4.76%) Active Directory
Systems Management
1 9 (42.86%) HP Data Protector
1 9 (42.86%) Tivoli
1 9 (42.86%) Tivoli Storage Manager
2 1 (4.76%) ServiceCenter
Vendors
1 12 (57.14%) Cisco
2 10 (47.62%) Microsoft
3 9 (42.86%) Citrix
3 9 (42.86%) HP
3 9 (42.86%) VMware