The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 72 69 53
Rank change year-on-year
-3 -16
Permanent jobs requiring a 1st Line Support 2 1 1
As % of all permanent IT jobs located in Cardiff 0.29% 0.15% 0.25%
As % of the Job Titles category 0.29% 0.15% 0.26%
Number of salaries quoted 1 1 1
Average salary £27,500 £19,500 £22,500
Average salary % change year-on-year
+41.02% -13.33%
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
681 652 386
As % of all permanent IT jobs located in Cardiff 97.70% 97.60% 96.98%
Number of salaries quoted 557 567 333
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £23,000 £24,500 £26,500
10% offered a salary of more than £50,000 £50,000 £45,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Cardiff region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Cardiff

1st Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Cardiff region.

1st Line Support Salary Trend in Cardiff

1st Line Support
Top 28 Related IT Skills in Cardiff

For the 6 months to 13 February 2016, IT jobs across the Cardiff region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 4 (100.00%) ITIL
2 3 (75.00%) MS Excel
2 3 (75.00%) Microsoft
3 2 (50.00%) CCNA
3 2 (50.00%) Active Directory
3 2 (50.00%) Citrix
3 2 (50.00%) Cisco Certification
3 2 (50.00%) Windows XP
3 2 (50.00%) Windows
3 2 (50.00%) SLA
3 2 (50.00%) Cisco
3 2 (50.00%) Internet
3 2 (50.00%) Service Management
3 2 (50.00%) Firewall
3 2 (50.00%) Back Office
3 2 (50.00%) VMware
3 2 (50.00%) Logistics
3 2 (50.00%) Incident Management
3 2 (50.00%) Resource Management
3 2 (50.00%) Windows 7
3 2 (50.00%) ITIL Foundation Certificate
3 2 (50.00%) Analytical Skills
4 1 (25.00%) MS Office
4 1 (25.00%) Welsh Language
4 1 (25.00%) MCSE
4 1 (25.00%) MS Exchange
4 1 (25.00%) Microsoft Certification
4 1 (25.00%) ITIL Certification

1st Line Support
Top Related IT Skills in Cardiff by Category

For the 6 months to 13 February 2016, IT jobs across the Cardiff region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (25.00%) MS Exchange
Applications
1 3 (75.00%) MS Excel
2 1 (25.00%) MS Office
Communications & Networking
1 2 (50.00%) Firewall
1 2 (50.00%) Internet
General
1 2 (50.00%) Back Office
2 1 (25.00%) Welsh Language
Miscellaneous
1 2 (50.00%) Analytical Skills
Operating Systems
1 2 (50.00%) Windows
1 2 (50.00%) Windows 7
1 2 (50.00%) Windows XP
Processes & Methodologies
1 4 (100.00%) ITIL
2 2 (50.00%) Incident Management
2 2 (50.00%) Logistics
2 2 (50.00%) Resource Management
2 2 (50.00%) Service Management
Qualifications
1 2 (50.00%) CCNA
1 2 (50.00%) Cisco Certification
1 2 (50.00%) ITIL Foundation Certificate
2 1 (25.00%) ITIL Certification
2 1 (25.00%) MCSE
2 1 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (50.00%) SLA
System Software
1 2 (50.00%) Active Directory
Vendors
1 3 (75.00%) Microsoft
2 2 (50.00%) Cisco
2 2 (50.00%) Citrix
2 2 (50.00%) VMware
Cardiff, South Glamorgan
Intapeople
Salary: Competitive
Posted: 5 days ago