The statistics below represent IT jobs advertised across the Cardiff region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 59 76 -
Rank change year-on-year
+17 -
Permanent jobs requiring a 1st Line Support 13 7 0
As % of all permanent IT jobs located in Cardiff 1.78% 0.86% -
As % of the Job Titles category 1.81% 0.89% -
Number of salaries quoted 12 7 0
Median salary £19,750 £25,000 -
Median salary % change year-on-year
-21.00% -
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
South Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cardiff region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
717 789 667
As % of all permanent IT jobs located in Cardiff 98.35% 97.41% 97.51%
Number of salaries quoted 633 649 591
Median salary £35,000 £35,000 £33,500
Median salary % change year-on-year
- +4.47%
90% offered a salary of more than £22,500 £25,000 £23,928
10% offered a salary of more than £47,500 £52,500 £50,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Cardiff

1st Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Cardiff region.

1st Line Support Salary Trend in Cardiff

1st Line Support Skill Set
Top 30 Related IT Skills in Cardiff

For the 6 months to 29 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region featuring 1st Line Support in the job title.

1 16 (66.67%) Incident Management
1 16 (66.67%) SLA
1 16 (66.67%) Cisco
2 15 (62.50%) CCNA
2 15 (62.50%) ITIL
2 15 (62.50%) MS Excel
2 15 (62.50%) Cisco Certification
3 14 (58.33%) Microsoft
3 14 (58.33%) Logistics
4 13 (54.17%) VMware
4 13 (54.17%) Firewall
4 13 (54.17%) Internet
4 13 (54.17%) Citrix
4 13 (54.17%) ITIL Foundation Certificate
5 11 (45.83%) HP Data Protector
5 11 (45.83%) Tivoli
5 11 (45.83%) Tivoli Storage Manager
5 11 (45.83%) HP
5 11 (45.83%) AIX
5 11 (45.83%) Linux
6 6 (25.00%) Analytical Skills
7 5 (20.83%) Back Office
7 5 (20.83%) Telecoms
7 5 (20.83%) Resource Management
7 5 (20.83%) Service Management
8 3 (12.50%) MS Office
8 3 (12.50%) Finance
8 3 (12.50%) Degree
8 3 (12.50%) Banking
9 2 (8.33%) Management Information System

1st Line Support Skill Set
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 15 (62.50%) MS Excel
2 3 (12.50%) MS Office
Cloud Services
1 2 (8.33%) SaaS
Communications & Networking
1 13 (54.17%) Firewall
1 13 (54.17%) Internet
2 1 (4.17%) DHCP
2 1 (4.17%) DNS
2 1 (4.17%) TCP/IP
2 1 (4.17%) VoIP
2 1 (4.17%) VPN
General
1 5 (20.83%) Back Office
1 5 (20.83%) Telecoms
2 3 (12.50%) Banking
2 3 (12.50%) Finance
3 2 (8.33%) Manufacturing
Miscellaneous
1 6 (25.00%) Analytical Skills
2 2 (8.33%) Management Information System
Operating Systems
1 11 (45.83%) AIX
1 11 (45.83%) Linux
2 1 (4.17%) Windows
2 1 (4.17%) Windows 7
2 1 (4.17%) Windows 8
2 1 (4.17%) Windows Server
2 1 (4.17%) Windows Server 2003
2 1 (4.17%) Windows Server 2008
2 1 (4.17%) Windows Server 2012
2 1 (4.17%) Windows XP
Processes & Methodologies
1 16 (66.67%) Incident Management
2 15 (62.50%) ITIL
3 14 (58.33%) Logistics
4 5 (20.83%) Resource Management
4 5 (20.83%) Service Management
5 2 (8.33%) Email Management
5 2 (8.33%) ERP
Qualifications
1 15 (62.50%) CCNA
1 15 (62.50%) Cisco Certification
2 13 (54.17%) ITIL Foundation Certificate
3 3 (12.50%) Degree
Quality Assurance & Compliance
1 16 (66.67%) SLA
System Software
1 1 (4.17%) Active Directory
Systems Management
1 11 (45.83%) HP Data Protector
1 11 (45.83%) Tivoli
1 11 (45.83%) Tivoli Storage Manager
2 1 (4.17%) ServiceCenter
Vendors
1 16 (66.67%) Cisco
2 14 (58.33%) Microsoft
3 13 (54.17%) Citrix
3 13 (54.17%) VMware
4 11 (45.83%) HP
Cardiff, South Glamorgan
The People Network
Salary: £17000 - £20000 per annum + Pension, Healthcare
Posted: 4 days ago