The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cardiff region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 61 47 -
Rank change year-on-year
-14 -
Permanent jobs requiring a 1st Line Support 7 2 0
As % of all permanent IT jobs located in Cardiff 1.235% 0.468% -
As % of the Job Titles category 1.250% 0.477% -
Number of salaries quoted 5 2 0
Average salary £27,500 £16,813 -
Average salary % change year-on-year
+63.56% -
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
Cardiff
Permanent IT job ads with a match in the
Job Titles category
560 419 550
As % of all permanent IT jobs located in Cardiff 98.77% 98.13% 96.83%
Number of salaries quoted 498 393 513
Average salary £35,000 £33,000 £35,000
Average salary % change year-on-year
+6.06% -5.71%
90% offered a salary of more than £25,500 £24,000 £27,000
10% offered a salary of more than £47,500 £50,000 £47,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
South Wales

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Cardiff region as a proportion of the total demand within the Job Titles category.

Cardiff 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Cardiff region.

Cardiff 1st Line Support Salary Trend

1st Line Support
Top 18 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Cardiff region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 6 (85.71%) ITIL
1 6 (85.71%) Cisco
1 6 (85.71%) CCNA
1 6 (85.71%) CiscoWorks
1 6 (85.71%) Cisco Certification
1 6 (85.71%) Peregrine
1 6 (85.71%) Remedy
1 6 (85.71%) Change Management
1 6 (85.71%) Firewall
1 6 (85.71%) ServiceCenter
1 6 (85.71%) CCENT
1 6 (85.71%) Splunk
2 1 (14.29%) MS Office
2 1 (14.29%) Active Directory
2 1 (14.29%) Microsoft
2 1 (14.29%) Windows
2 1 (14.29%) Windows XP
2 1 (14.29%) SLA

1st Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Cardiff region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 1 (14.29%) MS Office
Communications & Networking
1 6 (85.71%) Firewall
Operating Systems
1 1 (14.29%) Windows
1 1 (14.29%) Windows XP
Processes & Methodologies
1 6 (85.71%) ITIL
1 6 (85.71%) Change Management
Qualifications
1 6 (85.71%) CCNA
1 6 (85.71%) Cisco Certification
1 6 (85.71%) CCENT
Quality Assurance & Compliance
1 1 (14.29%) SLA
System Software
1 1 (14.29%) Active Directory
Systems Management
1 6 (85.71%) CiscoWorks
1 6 (85.71%) ServiceCenter
1 6 (85.71%) Splunk
Vendors
1 6 (85.71%) Cisco
1 6 (85.71%) Peregrine
1 6 (85.71%) Remedy
2 1 (14.29%) Microsoft