The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cardiff region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 65 70 47
Rank change year-on-year
+5 -23
Permanent jobs requiring a 1st Line Support 1 2 2
As % of all permanent IT jobs located in Cardiff 0.17% 0.34% 0.46%
As % of the Job Titles category 0.17% 0.35% 0.47%
Number of salaries quoted 1 1 2
Average salary £22,500 £21,500 £16,500
Average salary % change year-on-year
+4.65% +30.30%
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
Cardiff
Permanent IT job ads with a match in the
Job Titles category
584 578 425
As % of all permanent IT jobs located in Cardiff 97.66% 98.80% 98.15%
Number of salaries quoted 476 528 395
Average salary £35,000 £35,000 £33,000
Average salary % change year-on-year
- +6.06%
90% offered a salary of more than £25,500 £25,500 £23,500
10% offered a salary of more than £52,500 £47,500 £46,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
1st Line Support
South Wales

1st Line Support
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Cardiff region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Cardiff

1st Line Support
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Cardiff region.

1st Line Support Salary Trend in Cardiff

1st Line Support
Top 19 Related IT Skills in Cardiff

For the 6 months to 18 April 2014, IT jobs across the Cardiff region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 1 (100.00%) ITIL
1 1 (100.00%) Windows
1 1 (100.00%) AIX
1 1 (100.00%) Linux
1 1 (100.00%) MS Excel
1 1 (100.00%) MS Exchange
1 1 (100.00%) Cisco
1 1 (100.00%) Microsoft
1 1 (100.00%) CCNA
1 1 (100.00%) Active Directory
1 1 (100.00%) HP
1 1 (100.00%) Citrix
1 1 (100.00%) Cisco Certification
1 1 (100.00%) Internet
1 1 (100.00%) Tivoli
1 1 (100.00%) Tivoli Storage Manager
1 1 (100.00%) Firewall
1 1 (100.00%) VMware
1 1 (100.00%) HP Data Protector

1st Line Support
Top Related IT Skills in Cardiff by Category

For the 6 months to 18 April 2014, IT jobs across the Cardiff region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (100.00%) MS Exchange
Applications
1 1 (100.00%) MS Excel
Communications & Networking
1 1 (100.00%) Internet
1 1 (100.00%) Firewall
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) AIX
1 1 (100.00%) Linux
Processes & Methodologies
1 1 (100.00%) ITIL
Qualifications
1 1 (100.00%) CCNA
1 1 (100.00%) Cisco Certification
System Software
1 1 (100.00%) Active Directory
Systems Management
1 1 (100.00%) Tivoli
1 1 (100.00%) Tivoli Storage Manager
1 1 (100.00%) HP Data Protector
Vendors
1 1 (100.00%) Cisco
1 1 (100.00%) Microsoft
1 1 (100.00%) HP
1 1 (100.00%) Citrix
1 1 (100.00%) VMware