The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 69 72 50
Rank change year-on-year
+3 -22
Permanent jobs citing ITSM 8 1 2
As % of all permanent IT jobs located in Cardiff 1.13% 0.15% 0.50%
As % of the Processes & Methodologies category 1.37% 0.17% 0.62%
Number of salaries quoted 7 0 2
Average salary £25,000 - £51,000
UK excluding London average salary £42,500 £40,150 £39,000
% change year-on-year
+5.85% +2.94%
ITSM
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
583 573 322
As % of all permanent IT jobs located in Cardiff 82.11% 84.51% 79.90%
Number of salaries quoted 490 499 283
Average salary £36,000 £35,000 £40,000
Average salary % change year-on-year
+2.85% -12.50%
90% offered a salary of more than £27,500 £27,000 £27,500
10% offered a salary of more than £52,500 £55,000 £45,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cardiff

ITSM
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cardiff region.

ITSM Salary Trend in Cardiff

ITSM
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing ITSM across the Cardiff region over the 3 months to 10 February 2016.

ITSM Salary Histogram in Cardiff

ITSM
Top 30 Related IT Skills in Cardiff

For the 6 months to 10 February 2016, IT jobs across the Cardiff region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 18 (100.00%) ITIL
1 18 (100.00%) Service Management
2 9 (50.00%) Problem Management
3 7 (38.89%) Incident Management
3 7 (38.89%) Service Delivery
4 6 (33.33%) Change Management
4 6 (33.33%) ITIL V3
5 5 (27.78%) Telecoms
5 5 (27.78%) Data Centre
6 4 (22.22%) Degree
6 4 (22.22%) Line Management
6 4 (22.22%) Finance
6 4 (22.22%) Microsoft
6 4 (22.22%) Windows
6 4 (22.22%) Citrix
7 3 (16.67%) ITIL Certification
7 3 (16.67%) MS Excel
7 3 (16.67%) MS Office
7 3 (16.67%) Release Management
7 3 (16.67%) Time Management
7 3 (16.67%) Performance Management
7 3 (16.67%) Advertising
7 3 (16.67%) Stakeholder Management
7 3 (16.67%) People Management
7 3 (16.67%) Data Centre Operations
8 2 (11.11%) ITIL Foundation Certificate
8 2 (11.11%) Exchange Server 2010
8 2 (11.11%) Mentoring
8 2 (11.11%) Asset Management
8 2 (11.11%) SAP Oil and Gas

ITSM
Top Related IT Skills in Cardiff by Category

For the 6 months to 10 February 2016, IT jobs across the Cardiff region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (11.11%) Exchange Server 2007
1 2 (11.11%) Exchange Server 2010
1 2 (11.11%) Exchange Server 2013
1 2 (11.11%) MS Exchange
Applications
1 3 (16.67%) MS Excel
1 3 (16.67%) MS Office
Business Applications
1 2 (11.11%) SAP Oil and Gas
2 1 (5.56%) Remedy ITSM
Communications & Networking
1 1 (5.56%) Firewall
Database & Business Intelligence
1 1 (5.56%) Oracle Database
1 1 (5.56%) SQLPlus
General
1 5 (27.78%) Telecoms
2 4 (22.22%) Finance
3 3 (16.67%) Advertising
4 2 (11.11%) Electronics
4 2 (11.11%) Manufacturing
4 2 (11.11%) Marketing
Job Titles
1 9 (50.00%) Service Manager
2 7 (38.89%) IT Manager
2 7 (38.89%) IT Services Manager
3 4 (22.22%) Administrator
3 4 (22.22%) Service Desk Administrator
4 3 (16.67%) ITIL Manager
4 3 (16.67%) ITIL Service Manager
4 3 (16.67%) Service Desk Team Leader
4 3 (16.67%) Team Leader
5 2 (11.11%) Change Manager
5 2 (11.11%) Delivery Manager
5 2 (11.11%) ITIL Change Manager
5 2 (11.11%) Services Delivery Manager
6 1 (5.56%) Analyst
6 1 (5.56%) Infrastructure Manager
6 1 (5.56%) IT Services Delivery Manager
6 1 (5.56%) Network Manager
6 1 (5.56%) Service Analyst
6 1 (5.56%) Service Desk Analyst
6 1 (5.56%) Service Desk Manager
Miscellaneous
1 5 (27.78%) Data Centre
2 2 (11.11%) Fat Client
2 2 (11.11%) Thin Client
3 1 (5.56%) Analytical Skills
3 1 (5.56%) Fintech
3 1 (5.56%) Mobile Payment
Operating Systems
1 4 (22.22%) Windows
2 1 (5.56%) Linux
2 1 (5.56%) Solaris
2 1 (5.56%) Unix
Processes & Methodologies
1 18 (100.00%) ITIL
1 18 (100.00%) Service Management
2 9 (50.00%) Problem Management
3 7 (38.89%) Incident Management
3 7 (38.89%) Service Delivery
4 6 (33.33%) Change Management
4 6 (33.33%) ITIL V3
5 4 (22.22%) Line Management
6 3 (16.67%) Data Centre Operations
6 3 (16.67%) People Management
6 3 (16.67%) Performance Management
6 3 (16.67%) Release Management
6 3 (16.67%) Stakeholder Management
6 3 (16.67%) Time Management
7 2 (11.11%) Asset Management
7 2 (11.11%) Business Intelligence
7 2 (11.11%) Digital Marketing
7 2 (11.11%) Mentoring
7 2 (11.11%) Programme Management
8 1 (5.56%) ITIL V2
Programming Languages
1 1 (5.56%) PL/SQL
1 1 (5.56%) SQL
Qualifications
1 4 (22.22%) Degree
2 3 (16.67%) ITIL Certification
3 2 (11.11%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (11.11%) SLA
System Software
1 2 (11.11%) Active Directory
1 2 (11.11%) XenDesktop
1 2 (11.11%) XenServer
Vendors
1 4 (22.22%) Citrix
1 4 (22.22%) Microsoft
2 2 (11.11%) SAP
3 1 (5.56%) Oracle
3 1 (5.56%) Remedy
3 1 (5.56%) ServiceNow