The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cardiff region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 26 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 72 77 -
Rank change year-on-year
+5 -
Permanent jobs citing ITSM 1 8 0
As % of all permanent IT jobs located in Cardiff 0.15% 0.94% -
As % of the Processes & Methodologies category 0.18% 1.14% -
Number of salaries quoted 0 7 0
Median salary - £50,000 -
UK excluding London median salary £44,000 £42,250 £39,000
% change year-on-year
+4.14% +8.33%
ITSM
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
569 699 491
As % of all permanent IT jobs located in Cardiff 85.95% 82.14% 78.06%
Number of salaries quoted 513 598 430
Median salary £37,500 £37,500 £37,500
90% offered a salary of more than £25,500 £27,500 £28,000
10% offered a salary of more than £52,500 £50,000 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cardiff

ITSM
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cardiff region.

ITSM Salary Trend in Cardiff

ITSM
Top 30 Related IT Skills in Cardiff

For the 6 months to 26 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for ITSM.

1 5 (100.00%) ITIL
1 5 (100.00%) Service Management
2 4 (80.00%) Windows
2 4 (80.00%) Finance
2 4 (80.00%) Incident Management
3 3 (60.00%) Remedy ITSM
3 3 (60.00%) ITIL V2
3 3 (60.00%) High Availability
3 3 (60.00%) Mobile Payment
3 3 (60.00%) ServiceNow
3 3 (60.00%) Fintech
3 3 (60.00%) Solaris
3 3 (60.00%) Linux
3 3 (60.00%) SLA
3 3 (60.00%) PL/SQL
3 3 (60.00%) SQL
3 3 (60.00%) Oracle
3 3 (60.00%) MS Office
3 3 (60.00%) Unix
3 3 (60.00%) SQLPlus
3 3 (60.00%) Remedy
3 3 (60.00%) Oracle Database
3 3 (60.00%) Firewall
4 1 (20.00%) Supplier Management
4 1 (20.00%) CMDB
4 1 (20.00%) Problem Management
4 1 (20.00%) Office 365
4 1 (20.00%) Service Design
4 1 (20.00%) Change Management
4 1 (20.00%) Configuration Management

ITSM
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (60.00%) MS Office
Business Applications
1 3 (60.00%) Remedy ITSM
Cloud Services
1 1 (20.00%) Office 365
Communications & Networking
1 3 (60.00%) Firewall
Database & Business Intelligence
1 3 (60.00%) Oracle Database
1 3 (60.00%) SQLPlus
General
1 4 (80.00%) Finance
Job Titles
1 4 (80.00%) Analyst
2 2 (40.00%) Operations Analyst
2 2 (40.00%) Service Analyst
2 2 (40.00%) Service Desk Analyst
2 2 (40.00%) Technical Analyst
2 2 (40.00%) Technical Operations Analyst
3 1 (20.00%) Asset and Configuration Manager
3 1 (20.00%) Configuration Manager
3 1 (20.00%) Service Desk Engineer
3 1 (20.00%) SQL Analyst
3 1 (20.00%) Unix Analyst
Miscellaneous
1 3 (60.00%) Fintech
1 3 (60.00%) Mobile Payment
2 1 (20.00%) CMDB
Operating Systems
1 4 (80.00%) Windows
2 3 (60.00%) Linux
2 3 (60.00%) Solaris
2 3 (60.00%) Unix
Processes & Methodologies
1 5 (100.00%) ITIL
1 5 (100.00%) Service Management
2 4 (80.00%) Incident Management
3 3 (60.00%) High Availability
3 3 (60.00%) ITIL V2
4 1 (20.00%) Change Management
4 1 (20.00%) Configuration Management
4 1 (20.00%) Problem Management
4 1 (20.00%) Service Design
4 1 (20.00%) Software License Management
4 1 (20.00%) Supplier Management
Programming Languages
1 3 (60.00%) PL/SQL
1 3 (60.00%) SQL
Quality Assurance & Compliance
1 3 (60.00%) SLA
System Software
1 1 (20.00%) Active Directory
Vendors
1 3 (60.00%) Oracle
1 3 (60.00%) Remedy
1 3 (60.00%) ServiceNow