The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cardiff region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 31 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 62 64 68
Rank change year-on-year
+2 +4
Permanent jobs citing ITSM 6 8 9
As % of all permanent IT jobs located in Cardiff 0.92% 1.16% 1.31%
As % of the Processes & Methodologies category 1.10% 1.37% 1.57%
Number of salaries quoted 2 4 9
Median salary £32,000 £45,000 £31,500
Median salary % change year-on-year
-28.88% +42.85%
UK excluding London median salary £42,828 £45,000 £50,000
% change year-on-year
-4.82% -10.00%
ITSM
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
543 582 573
As % of all permanent IT jobs located in Cardiff 83.54% 84.59% 83.28%
Number of salaries quoted 473 471 479
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £26,500 £26,775 £28,961
10% offered a salary of more than £52,500 £52,500 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cardiff

ITSM
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cardiff region.

ITSM Salary Trend in Cardiff

ITSM
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing ITSM across the Cardiff region over the 3 months to 31 May 2016.

ITSM Salary Histogram in Cardiff

ITSM
Top 30 Related IT Skills in Cardiff

For the 6 months to 31 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for ITSM.

1 13 (100.00%) ITIL
1 13 (100.00%) Service Management
2 8 (61.54%) Incident Management
3 7 (53.85%) MS Office
3 7 (53.85%) Windows
4 6 (46.15%) Finance
5 5 (38.46%) SQLPlus
5 5 (38.46%) Remedy
5 5 (38.46%) Firewall
5 5 (38.46%) Solaris
5 5 (38.46%) Linux
5 5 (38.46%) Unix
5 5 (38.46%) PL/SQL
5 5 (38.46%) SQL
5 5 (38.46%) Oracle
5 5 (38.46%) SLA
5 5 (38.46%) ITIL V2
5 5 (38.46%) High Availability
5 5 (38.46%) Mobile Payment
5 5 (38.46%) Remedy ITSM
5 5 (38.46%) ServiceNow
5 5 (38.46%) Oracle Database
5 5 (38.46%) Fintech
6 4 (30.77%) Citrix
6 4 (30.77%) Change Management
7 3 (23.08%) Telecoms
7 3 (23.08%) Advertising
7 3 (23.08%) Stakeholder Management
7 3 (23.08%) ITIL V3
7 3 (23.08%) Degree

ITSM
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (15.38%) Exchange Server 2007
1 2 (15.38%) Exchange Server 2010
1 2 (15.38%) Exchange Server 2013
1 2 (15.38%) MS Exchange
Applications
1 7 (53.85%) MS Office
2 2 (15.38%) MS Excel
Business Applications
1 5 (38.46%) Remedy ITSM
Communications & Networking
1 5 (38.46%) Firewall
Database & Business Intelligence
1 5 (38.46%) Oracle Database
1 5 (38.46%) SQLPlus
General
1 6 (46.15%) Finance
2 3 (23.08%) Advertising
2 3 (23.08%) Telecoms
Job Titles
1 5 (38.46%) Analyst
2 4 (30.77%) Administrator
2 4 (30.77%) Service Desk Administrator
3 3 (23.08%) IT Manager
3 3 (23.08%) IT Services Manager
3 3 (23.08%) ITIL Manager
3 3 (23.08%) ITIL Service Manager
3 3 (23.08%) Service Analyst
3 3 (23.08%) Service Desk Analyst
3 3 (23.08%) Service Manager
3 3 (23.08%) SQL Analyst
3 3 (23.08%) Unix Analyst
4 2 (15.38%) Change Manager
4 2 (15.38%) IT Change Manager
4 2 (15.38%) ITIL Change Manager
4 2 (15.38%) Operations Analyst
4 2 (15.38%) Technical Analyst
4 2 (15.38%) Technical Operations Analyst
5 1 (7.69%) Asset and Configuration Manager
5 1 (7.69%) Configuration Manager
Miscellaneous
1 5 (38.46%) Fintech
1 5 (38.46%) Mobile Payment
2 2 (15.38%) Fat Client
2 2 (15.38%) Thin Client
3 1 (7.69%) CMDB
Operating Systems
1 7 (53.85%) Windows
2 5 (38.46%) Linux
2 5 (38.46%) Solaris
2 5 (38.46%) Unix
Processes & Methodologies
1 13 (100.00%) ITIL
1 13 (100.00%) Service Management
2 8 (61.54%) Incident Management
3 5 (38.46%) High Availability
3 5 (38.46%) ITIL V2
4 4 (30.77%) Change Management
5 3 (23.08%) ITIL V3
5 3 (23.08%) Problem Management
5 3 (23.08%) Stakeholder Management
5 3 (23.08%) Time Management
6 2 (15.38%) People Management
7 1 (7.69%) Configuration Management
7 1 (7.69%) Service Design
7 1 (7.69%) Software License Management
7 1 (7.69%) Supplier Management
Programming Languages
1 5 (38.46%) PL/SQL
1 5 (38.46%) SQL
Qualifications
1 3 (23.08%) Degree
2 2 (15.38%) ITIL Certification
2 2 (15.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (38.46%) SLA
System Software
1 2 (15.38%) Active Directory
1 2 (15.38%) XenDesktop
1 2 (15.38%) XenServer
Vendors
1 5 (38.46%) Oracle
1 5 (38.46%) Remedy
1 5 (38.46%) ServiceNow
2 4 (30.77%) Citrix
3 2 (15.38%) Microsoft