The table below looks at the statistics for ITSM skills in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 64 59 63
Rank change year-on-year
-5 +4
Permanent jobs citing ITSM 6 7 9
As % of all permanent IT jobs located in Cardiff 0.92% 1.04% 1.51%
As % of the Processes & Methodologies category 1.10% 1.22% 1.79%
Number of salaries quoted 2 4 9
Average salary £32,000 £45,000 £31,500
Average salary % change year-on-year
-28.88% +42.85%
UK excluding London average salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
545 575 502
As % of all permanent IT jobs located in Cardiff 83.72% 85.69% 84.23%
Number of salaries quoted 462 474 414
Average salary £40,000 £37,500 £35,783
Average salary % change year-on-year
+6.66% +4.79%
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £50,000 £52,500 £55,000
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Cardiff

ITSM
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Cardiff region.

ITSM Salary Trend in Cardiff

ITSM
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing ITSM across the Cardiff region over the 3 months to 30 April 2016.

ITSM Salary Histogram in Cardiff

ITSM
Top 30 Related IT Skills in Cardiff

For the 6 months to 30 April 2016, IT jobs across the Cardiff region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 15 (100.00%) ITIL
1 15 (100.00%) Service Management
2 10 (66.67%) Incident Management
3 8 (53.33%) MS Office
3 8 (53.33%) Windows
4 7 (46.67%) Finance
5 6 (40.00%) SQLPlus
5 6 (40.00%) Remedy
5 6 (40.00%) Firewall
5 6 (40.00%) Solaris
5 6 (40.00%) Linux
5 6 (40.00%) Unix
5 6 (40.00%) PL/SQL
5 6 (40.00%) SQL
5 6 (40.00%) Oracle
5 6 (40.00%) SLA
5 6 (40.00%) Remedy ITSM
5 6 (40.00%) ITIL V2
5 6 (40.00%) High Availability
5 6 (40.00%) Mobile Payment
5 6 (40.00%) ServiceNow
5 6 (40.00%) Oracle Database
5 6 (40.00%) Fintech
6 4 (26.67%) Citrix
6 4 (26.67%) Change Management
7 3 (20.00%) Advertising
7 3 (20.00%) Stakeholder Management
7 3 (20.00%) Telecoms
7 3 (20.00%) Degree
7 3 (20.00%) Problem Management

ITSM
Top Related IT Skills in Cardiff by Category

For the 6 months to 30 April 2016, IT jobs across the Cardiff region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (13.33%) Exchange Server 2007
1 2 (13.33%) Exchange Server 2010
1 2 (13.33%) Exchange Server 2013
1 2 (13.33%) MS Exchange
Applications
1 8 (53.33%) MS Office
2 2 (13.33%) MS Excel
Business Applications
1 6 (40.00%) Remedy ITSM
Communications & Networking
1 6 (40.00%) Firewall
Database & Business Intelligence
1 6 (40.00%) Oracle Database
1 6 (40.00%) SQLPlus
General
1 7 (46.67%) Finance
2 3 (20.00%) Advertising
2 3 (20.00%) Telecoms
Job Titles
1 6 (40.00%) Analyst
2 4 (26.67%) Administrator
2 4 (26.67%) IT Manager
2 4 (26.67%) IT Services Manager
2 4 (26.67%) Service Analyst
2 4 (26.67%) Service Desk Administrator
2 4 (26.67%) Service Desk Analyst
2 4 (26.67%) Service Manager
2 4 (26.67%) SQL Analyst
2 4 (26.67%) Unix Analyst
3 3 (20.00%) ITIL Manager
3 3 (20.00%) ITIL Service Manager
4 2 (13.33%) Change Manager
4 2 (13.33%) IT Change Manager
4 2 (13.33%) ITIL Change Manager
4 2 (13.33%) Operations Analyst
4 2 (13.33%) Technical Analyst
4 2 (13.33%) Technical Operations Analyst
5 1 (6.67%) Asset and Configuration Manager
5 1 (6.67%) Configuration Manager
Miscellaneous
1 6 (40.00%) Fintech
1 6 (40.00%) Mobile Payment
2 2 (13.33%) Fat Client
2 2 (13.33%) Thin Client
3 1 (6.67%) CMDB
Operating Systems
1 8 (53.33%) Windows
2 6 (40.00%) Linux
2 6 (40.00%) Solaris
2 6 (40.00%) Unix
Processes & Methodologies
1 15 (100.00%) ITIL
1 15 (100.00%) Service Management
2 10 (66.67%) Incident Management
3 6 (40.00%) High Availability
3 6 (40.00%) ITIL V2
4 4 (26.67%) Change Management
5 3 (20.00%) ITIL V3
5 3 (20.00%) Problem Management
5 3 (20.00%) Stakeholder Management
5 3 (20.00%) Time Management
6 2 (13.33%) People Management
7 1 (6.67%) Configuration Management
7 1 (6.67%) Data Analysis
7 1 (6.67%) Root Cause Analysis
7 1 (6.67%) Service Design
7 1 (6.67%) Software License Management
7 1 (6.67%) Supplier Management
7 1 (6.67%) Trend Analysis
Programming Languages
1 6 (40.00%) PL/SQL
1 6 (40.00%) SQL
Qualifications
1 3 (20.00%) Degree
2 2 (13.33%) ITIL Certification
2 2 (13.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (40.00%) SLA
System Software
1 2 (13.33%) Active Directory
1 2 (13.33%) XenDesktop
1 2 (13.33%) XenServer
Vendors
1 6 (40.00%) Oracle
1 6 (40.00%) Remedy
1 6 (40.00%) ServiceNow
2 4 (26.67%) Citrix
3 2 (13.33%) Microsoft