The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 28 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 58 67 61
Rank change year-on-year
+9 -6
Permanent jobs citing Service Management 16 18 7
As % of all permanent IT jobs located in Cardiff 2.45% 2.09% 1.14%
As % of the Processes & Methodologies category 2.82% 2.55% 1.46%
Number of salaries quoted 15 8 5
Median salary £26,500 £43,750 £40,000
Median salary % change year-on-year
-39.42% +9.37%
90% offered a salary of more than £18,000 £27,500 £27,100
10% offered a salary of more than £40,500 £50,150 £58,000
UK excluding London median salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
567 707 481
As % of all permanent IT jobs located in Cardiff 86.96% 82.11% 78.08%
Number of salaries quoted 510 606 421
Median salary £37,500 £37,500 £37,000
Median salary % change year-on-year
- +1.35%
90% offered a salary of more than £25,500 £27,500 £28,000
10% offered a salary of more than £50,500 £49,186 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing Service Management across the Cardiff region over the 3 months to 28 September 2016.

Service Management Salary Histogram in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 28 September 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for Service Management.

1 29 (82.86%) ITIL
2 22 (62.86%) SLA
3 16 (45.71%) Microsoft
4 14 (40.00%) Windows
5 13 (37.14%) Incident Management
6 12 (34.29%) Firewall
7 10 (28.57%) Finance
7 10 (28.57%) VMware
7 10 (28.57%) Cisco
7 10 (28.57%) Active Directory
7 10 (28.57%) Windows Server
8 9 (25.71%) Linux
8 9 (25.71%) MS Excel
8 9 (25.71%) MS Exchange
9 8 (22.86%) ITIL Certification
9 8 (22.86%) Cisco Certification
9 8 (22.86%) Analytical Skills
10 7 (20.00%) Logistics
10 7 (20.00%) Problem Management
10 7 (20.00%) Internet
10 7 (20.00%) CCNA
10 7 (20.00%) Citrix
10 7 (20.00%) ITIL Foundation Certificate
11 6 (17.14%) SQL
11 6 (17.14%) Service Delivery
12 5 (14.29%) ITSM
12 5 (14.29%) Remedy
12 5 (14.29%) Unix
12 5 (14.29%) Degree
12 5 (14.29%) Resource Management

Service Management
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (25.71%) MS Exchange
2 3 (8.57%) SharePoint
Applications
1 9 (25.71%) MS Excel
2 3 (8.57%) MS Office
2 3 (8.57%) MS PowerPoint
Business Applications
1 3 (8.57%) Remedy ITSM
Cloud Services
1 3 (8.57%) Office 365
2 1 (2.86%) Cloud Computing
Communications & Networking
1 12 (34.29%) Firewall
2 7 (20.00%) Internet
3 2 (5.71%) DHCP
3 2 (5.71%) DNS
3 2 (5.71%) IP Telephony
3 2 (5.71%) NAS
3 2 (5.71%) SAN
3 2 (5.71%) VPN
3 2 (5.71%) Wi-Fi
4 1 (2.86%) Cisco ASA
4 1 (2.86%) Cisco IOS
4 1 (2.86%) Cisco Nexus
Database & Business Intelligence
1 3 (8.57%) Oracle Database
1 3 (8.57%) SQLPlus
General
1 10 (28.57%) Finance
2 4 (11.43%) Back Office
3 2 (5.71%) Financial Institution
Job Titles
1 15 (42.86%) Support Engineer
2 12 (34.29%) IT Engineer
3 11 (31.43%) Analyst
3 11 (31.43%) IT Support
3 11 (31.43%) IT Support Engineer
4 7 (20.00%) Service Analyst
5 5 (14.29%) 1st Line Engineer
5 5 (14.29%) 1st Line Support
5 5 (14.29%) 1st Line Support Engineer
6 3 (8.57%) 1st Line Technical Support
6 3 (8.57%) Technical Engineer
6 3 (8.57%) Technical Support
6 3 (8.57%) Technical Support Engineer
7 2 (5.71%) 2nd Line Support
7 2 (5.71%) Administrator
7 2 (5.71%) IT Manager
7 2 (5.71%) Service Desk Analyst
7 2 (5.71%) Service Manager
7 2 (5.71%) Systems Administrator
7 2 (5.71%) Technical Analyst
Miscellaneous
1 8 (22.86%) Analytical Skills
2 4 (11.43%) Fintech
3 3 (8.57%) Mobile Payment
4 2 (5.71%) Performance Metrics
4 2 (5.71%) Statistics
5 1 (2.86%) CMDB
5 1 (2.86%) Data Centre
5 1 (2.86%) Management Information System
Operating Systems
1 14 (40.00%) Windows
2 10 (28.57%) Windows Server
3 9 (25.71%) Linux
4 5 (14.29%) Unix
5 3 (8.57%) AIX
5 3 (8.57%) Solaris
6 2 (5.71%) Windows Server 2008
6 2 (5.71%) Windows Server 2012
7 1 (2.86%) Data ONTAP
Processes & Methodologies
1 29 (82.86%) ITIL
2 13 (37.14%) Incident Management
3 7 (20.00%) Logistics
3 7 (20.00%) Problem Management
4 6 (17.14%) Service Delivery
5 5 (14.29%) ITSM
5 5 (14.29%) Resource Management
6 4 (11.43%) Risk Management
7 3 (8.57%) High Availability
7 3 (8.57%) ITIL V2
7 3 (8.57%) Root Cause Analysis
8 2 (5.71%) Business Continuity
8 2 (5.71%) Change Management
8 2 (5.71%) Coaching
8 2 (5.71%) Continuous Improvement
8 2 (5.71%) Disaster Recovery
8 2 (5.71%) Performance Management
8 2 (5.71%) Service Design
8 2 (5.71%) Stakeholder Management
9 1 (2.86%) Risk Analysis
Programming Languages
1 6 (17.14%) SQL
2 3 (8.57%) PL/SQL
Qualifications
1 8 (22.86%) Cisco Certification
1 8 (22.86%) ITIL Certification
2 7 (20.00%) CCNA
2 7 (20.00%) ITIL Foundation Certificate
3 5 (14.29%) Degree
4 2 (5.71%) Microsoft Certification
5 1 (2.86%) CCNP
5 1 (2.86%) NCDA
Quality Assurance & Compliance
1 22 (62.86%) SLA
2 1 (2.86%) QA
System Software
1 10 (28.57%) Active Directory
2 2 (5.71%) VMware Infrastructure
2 2 (5.71%) vSphere
Systems Management
1 3 (8.57%) HP Data Protector
1 3 (8.57%) Tivoli
1 3 (8.57%) Tivoli Storage Manager
2 1 (2.86%) SCCM
2 1 (2.86%) ServiceCenter
2 1 (2.86%) WSUS
Vendors
1 16 (45.71%) Microsoft
2 10 (28.57%) Cisco
2 10 (28.57%) VMware
3 7 (20.00%) Citrix
4 5 (14.29%) Remedy
5 3 (8.57%) HP
5 3 (8.57%) Oracle
5 3 (8.57%) ServiceNow
6 2 (5.71%) Altiris
6 2 (5.71%) Avaya
6 2 (5.71%) Red Hat
7 1 (2.86%) NetApp
7 1 (2.86%) SAP
Cardiff, South Glamorgan
Spring Technology
Salary: Excellent Benefits Package
Posted: 2 hours ago