The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Management
Rank 58 41 52
Rank change year-on-year
-17 +11
Permanent jobs citing Service Management 12 6 8
As % of all permanent IT jobs located in Cardiff 1.74% 1.58% 1.56%
As % of the Processes & Methodologies category 2.11% 2.20% 2.08%
Number of salaries quoted 7 5 2
Average salary £35,000 £51,000 £47,500
Average salary % change year-on-year
-31.37% +7.36%
90% offered a salary of more than £33,500 £32,000 £37,500
10% offered a salary of more than £52,000 £79,000 £57,500
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
568 273 385
As % of all permanent IT jobs located in Cardiff 82.20% 72.03% 75.20%
Number of salaries quoted 492 235 320
Average salary £35,000 £37,500 £33,500
Average salary % change year-on-year
-6.66% +11.94%
90% offered a salary of more than £26,000 £26,000 £26,000
10% offered a salary of more than £50,000 £50,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing Service Management across the Cardiff region over the 3 months to 27 February 2015.

Service Management Salary Histogram in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 27 February 2015, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 17 (80.95%) ITIL
2 13 (61.90%) Finance
3 10 (47.62%) Service Delivery
3 10 (47.62%) Change Management
3 10 (47.62%) Continuous Improvement
4 6 (28.57%) Problem Management
4 6 (28.57%) Line Management
5 5 (23.81%) Mentoring
5 5 (23.81%) VMware Infrastructure
5 5 (23.81%) VMware
5 5 (23.81%) SLA
5 5 (23.81%) Microsoft
5 5 (23.81%) Windows
6 4 (19.05%) UNIX
6 4 (19.05%) Linux
6 4 (19.05%) Project Management
6 4 (19.05%) Welsh Language
6 4 (19.05%) Coaching
6 4 (19.05%) User Acceptance Testing
6 4 (19.05%) SCCM
6 4 (19.05%) Windows 7
6 4 (19.05%) Microsoft Azure
7 3 (14.29%) ServiceNow
7 3 (14.29%) Matrix Management
7 3 (14.29%) Agile Software Development
7 3 (14.29%) Incident Management
7 3 (14.29%) ITSM
7 3 (14.29%) Solaris
8 2 (9.52%) SQL
8 2 (9.52%) Java

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 27 February 2015, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.76%) Tomcat
Applications
1 2 (9.52%) MS Project
2 1 (4.76%) MS Office
2 1 (4.76%) MS Excel
Business Applications
1 1 (4.76%) Remedy ITSM
Cloud Services
1 4 (19.05%) Microsoft Azure
Communications & Networking
1 1 (4.76%) Firewall
Database & Business Intelligence
1 1 (4.76%) MySQL
1 1 (4.76%) SQLPlus
1 1 (4.76%) Oracle Database
General
1 13 (61.90%) Finance
2 4 (19.05%) Welsh Language
3 2 (9.52%) Banking
3 2 (9.52%) Investment Banking
4 1 (4.76%) Publishing
Job Titles
1 7 (33.33%) Service Manager
2 4 (19.05%) SCCM Engineer
3 3 (14.29%) Problem Manager
4 2 (9.52%) Delivery Manager
4 2 (9.52%) Services Delivery Manager
4 2 (9.52%) Release Manager
4 2 (9.52%) Process Engineer
4 2 (9.52%) Customer Services Manager
5 1 (4.76%) Head of Service Delivery
5 1 (4.76%) Customer Support Manager
5 1 (4.76%) IT Services Manager
5 1 (4.76%) Service Support Manager
5 1 (4.76%) Technical Services Manager
5 1 (4.76%) Service Desk Analyst
5 1 (4.76%) Technical Manager
5 1 (4.76%) Support Manager
5 1 (4.76%) Analyst
5 1 (4.76%) Systems Engineer
5 1 (4.76%) Senior Systems Engineer
5 1 (4.76%) Service Analyst
Libraries, Frameworks & Software Standards
1 1 (4.76%) .NET
1 1 (4.76%) LAMP
1 1 (4.76%) .NET Framework
Miscellaneous
1 2 (9.52%) Performance Metrics
2 1 (4.76%) Life Science
Operating Systems
1 5 (23.81%) Windows
2 4 (19.05%) Linux
2 4 (19.05%) UNIX
2 4 (19.05%) Windows 7
3 3 (14.29%) Solaris
4 1 (4.76%) Red Hat Enterprise Linux
Processes & Methodologies
1 17 (80.95%) ITIL
2 10 (47.62%) Service Delivery
2 10 (47.62%) Change Management
2 10 (47.62%) Continuous Improvement
3 6 (28.57%) Line Management
3 6 (28.57%) Problem Management
4 5 (23.81%) Mentoring
5 4 (19.05%) Coaching
5 4 (19.05%) User Acceptance Testing
5 4 (19.05%) Project Management
6 3 (14.29%) Matrix Management
6 3 (14.29%) Incident Management
6 3 (14.29%) Agile Software Development
6 3 (14.29%) ITSM
7 2 (9.52%) Six Sigma
7 2 (9.52%) Configuration Management
7 2 (9.52%) Business Analysis
7 2 (9.52%) Stakeholder Management
7 2 (9.52%) Lean Six Sigma
7 2 (9.52%) Wealth Management
Programming Languages
1 2 (9.52%) Java
1 2 (9.52%) SQL
2 1 (4.76%) PL/SQL
Qualifications
1 2 (9.52%) SC Cleared
1 2 (9.52%) Security Cleared
1 2 (9.52%) Six Sigma Green Belt
2 1 (4.76%) RHCE
2 1 (4.76%) VMware Certified Professional (VCP)
2 1 (4.76%) Degree
Quality Assurance & Compliance
1 5 (23.81%) SLA
2 2 (9.52%) QA
System Software
1 5 (23.81%) VMware Infrastructure
Systems Management
1 4 (19.05%) SCCM
Vendors
1 5 (23.81%) Microsoft
1 5 (23.81%) VMware
2 3 (14.29%) ServiceNow
3 2 (9.52%) Apple
4 1 (4.76%) Remedy
4 1 (4.76%) Red Hat
4 1 (4.76%) Oracle