The first table below looks at the demand for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Cardiff region.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 54 51 46
Rank change year-on-year
-3 -5
Permanent jobs citing Service Management 12 5 3
As % of all permanent IT jobs located in Cardiff 1.77% 0.95% 0.83%
As % of the Processes & Methodologies category 2.40% 1.31% 1.13%
Number of salaries quoted 11 4 3
Average salary £37,000 £39,500 £45,000
Average salary % change year-on-year
-6.32% -12.22%
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
499 381 265
As % of all permanent IT jobs located in Cardiff 73.49% 72.57% 73.41%
Number of salaries quoted 442 307 241
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £27,500 £27,500 £25,850
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
South Wales

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing Service Management across the Cardiff region over the 3 months to 24 July 2014.

Service Management Salary Histogram in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 24 July 2014, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 37 (88.10%) ITIL
2 12 (28.57%) Service Delivery
2 12 (28.57%) Change Management
3 9 (21.43%) Finance
3 9 (21.43%) MS Excel
4 8 (19.05%) ITSM
4 8 (19.05%) Problem Management
4 8 (19.05%) Welsh Language
4 8 (19.05%) ITIL V3
5 6 (14.29%) Windows Server 2012
5 6 (14.29%) VMware Infrastructure
5 6 (14.29%) Windows Server 2008
5 6 (14.29%) Windows 2000 Server
5 6 (14.29%) Red Hat Enterprise Linux
5 6 (14.29%) Degree
5 6 (14.29%) VMware Certified Professional (VCP)
5 6 (14.29%) Systems Analysis
5 6 (14.29%) Competitive Intelligence
5 6 (14.29%) VMware
5 6 (14.29%) Project Management
5 6 (14.29%) SLA
5 6 (14.29%) Windows
5 6 (14.29%) Solaris
5 6 (14.29%) Linux
5 6 (14.29%) RHCE
5 6 (14.29%) ITIL Certification
5 6 (14.29%) NetApp
5 6 (14.29%) Red Hat
5 6 (14.29%) Windows Server 2003
5 6 (14.29%) HP

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 24 July 2014, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 9 (21.43%) MS Excel
2 4 (9.52%) MS Office
Cloud Services
1 4 (9.52%) SaaS
2 2 (4.76%) Cloud Computing
General
1 9 (21.43%) Finance
2 8 (19.05%) Welsh Language
3 4 (9.52%) Telecoms
4 2 (4.76%) Advertising
5 1 (2.38%) French Language
5 1 (2.38%) Italian Language
Job Titles
1 15 (35.71%) Service Manager
2 11 (26.19%) Delivery Manager
2 11 (26.19%) Services Delivery Manager
3 6 (14.29%) Infrastructure Engineer
3 6 (14.29%) Analyst
4 5 (11.90%) Systems Engineer
4 5 (11.90%) Senior Systems Engineer
4 5 (11.90%) Operations Manager
4 5 (11.90%) Senior Infrastructure Engineer
5 4 (9.52%) IT Audit Manager
5 4 (9.52%) Audit Manager
6 3 (7.14%) Service Operations Manager
6 3 (7.14%) Tester
6 3 (7.14%) Problem Manager
6 3 (7.14%) Service Desk Manager
7 2 (4.76%) Problem Analyst
8 1 (2.38%) ITIL Change Manager
8 1 (2.38%) Incident Analyst
8 1 (2.38%) Service Desk Engineer
8 1 (2.38%) Test Strategy Analyst
Miscellaneous
1 4 (9.52%) Digital Media
2 1 (2.38%) Management Information System
2 1 (2.38%) Statistics
2 1 (2.38%) Data Protection Act
Operating Systems
1 6 (14.29%) Windows Server 2012
1 6 (14.29%) Windows Server 2008
1 6 (14.29%) Windows 2000 Server
1 6 (14.29%) Red Hat Enterprise Linux
1 6 (14.29%) Windows
1 6 (14.29%) Solaris
1 6 (14.29%) Linux
1 6 (14.29%) Windows Server 2003
Processes & Methodologies
1 37 (88.10%) ITIL
2 12 (28.57%) Service Delivery
2 12 (28.57%) Change Management
3 8 (19.05%) ITSM
3 8 (19.05%) Problem Management
3 8 (19.05%) ITIL V3
4 6 (14.29%) Systems Analysis
4 6 (14.29%) Competitive Intelligence
4 6 (14.29%) Project Management
5 4 (9.52%) Validation
5 4 (9.52%) Business Continuity
5 4 (9.52%) Workflow
5 4 (9.52%) BCP
5 4 (9.52%) PRINCE2
5 4 (9.52%) Business Continuity Planning
6 3 (7.14%) Incident Management
7 2 (4.76%) Six Sigma
8 1 (2.38%) Information Assurance
8 1 (2.38%) Service Desk Management
8 1 (2.38%) Test Strategy
Qualifications
1 6 (14.29%) Degree
1 6 (14.29%) VMware Certified Professional (VCP)
1 6 (14.29%) RHCE
1 6 (14.29%) ITIL Certification
2 4 (9.52%) CISA
2 4 (9.52%) ISEB
2 4 (9.52%) CISSP
2 4 (9.52%) ISTQB
3 1 (2.38%) SC Cleared
3 1 (2.38%) Security Cleared
Quality Assurance & Compliance
1 6 (14.29%) SLA
2 1 (2.38%) QA
System Software
1 6 (14.29%) VMware Infrastructure
2 1 (2.38%) Active Directory
Vendors
1 6 (14.29%) VMware
1 6 (14.29%) NetApp
1 6 (14.29%) Red Hat
1 6 (14.29%) HP
2 4 (9.52%) Microsoft