The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 50 61 46
Rank change year-on-year
+11 -15
Permanent jobs citing Service Management 24 13 9
As % of all permanent IT jobs located in Cardiff 3.49% 1.93% 2.26%
As % of the Processes & Methodologies category 4.24% 2.29% 2.81%
Number of salaries quoted 23 8 8
Average salary £37,500 £35,000 £51,000
Average salary % change year-on-year
+7.14% -31.37%
90% offered a salary of more than £25,000 £34,550 £26,400
10% offered a salary of more than £45,000 £40,750 £80,000
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
566 568 320
As % of all permanent IT jobs located in Cardiff 82.39% 84.27% 80.40%
Number of salaries quoted 475 494 284
Average salary £36,000 £35,000 £40,000
Average salary % change year-on-year
+2.85% -12.50%
90% offered a salary of more than £27,500 £26,855 £27,500
10% offered a salary of more than £53,500 £55,000 £45,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing Service Management across the Cardiff region over the 3 months to 8 February 2016.

Service Management Salary Histogram in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 8 February 2016, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 31 (88.57%) ITIL
2 18 (51.43%) ITSM
3 17 (48.57%) Problem Management
4 12 (34.29%) Microsoft
4 12 (34.29%) Incident Management
5 10 (28.57%) Performance Management
5 10 (28.57%) Windows
5 10 (28.57%) Finance
5 10 (28.57%) Service Delivery
6 9 (25.71%) Firewall
6 9 (25.71%) Analytical Skills
7 8 (22.86%) VMware
7 8 (22.86%) Cisco
7 8 (22.86%) Active Directory
7 8 (22.86%) MS Exchange
7 8 (22.86%) ITIL V3
8 7 (20.00%) Root Cause Analysis
8 7 (20.00%) Linux
8 7 (20.00%) Unix
8 7 (20.00%) SLA
8 7 (20.00%) Change Management
9 6 (17.14%) Financial Institution
9 6 (17.14%) Disaster Recovery
9 6 (17.14%) Microsoft Certification
9 6 (17.14%) Wi-Fi
9 6 (17.14%) Citrix
9 6 (17.14%) Avaya
9 6 (17.14%) SAN
9 6 (17.14%) Red Hat
9 6 (17.14%) DHCP

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 8 February 2016, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (22.86%) MS Exchange
2 2 (5.71%) Exchange Server 2007
2 2 (5.71%) Exchange Server 2010
2 2 (5.71%) Exchange Server 2013
2 2 (5.71%) SharePoint
Applications
1 5 (14.29%) MS Excel
2 3 (8.57%) MS Office
Business Applications
1 2 (5.71%) SAP Oil and Gas
2 1 (2.86%) Remedy ITSM
Communications & Networking
1 9 (25.71%) Firewall
2 6 (17.14%) DHCP
2 6 (17.14%) DNS
2 6 (17.14%) IP Telephony
2 6 (17.14%) SAN
2 6 (17.14%) VPN
2 6 (17.14%) Wi-Fi
3 2 (5.71%) Internet
Database & Business Intelligence
1 2 (5.71%) Data Warehouse
1 2 (5.71%) OLAP
1 2 (5.71%) Oracle OLAP
1 2 (5.71%) QlikView
1 2 (5.71%) SQL Server Analysis Services
1 2 (5.71%) SQL Server Integration Services
1 2 (5.71%) SQL Server Reporting Services
2 1 (2.86%) Oracle Database
2 1 (2.86%) SQLPlus
General
1 10 (28.57%) Finance
2 6 (17.14%) Financial Institution
3 5 (14.29%) Telecoms
4 3 (8.57%) Advertising
5 2 (5.71%) Back Office
5 2 (5.71%) Electronics
5 2 (5.71%) Manufacturing
5 2 (5.71%) Marketing
Job Titles
1 13 (37.14%) Service Manager
2 10 (28.57%) Administrator
2 10 (28.57%) IT Manager
3 7 (20.00%) IT Services Manager
4 6 (17.14%) Systems Administrator
5 4 (11.43%) ITIL Manager
5 4 (11.43%) ITIL Service Manager
5 4 (11.43%) Service Desk Administrator
6 3 (8.57%) Business Manager
6 3 (8.57%) Business Relationship Manager
6 3 (8.57%) Delivery Manager
6 3 (8.57%) IT Relationships Manager
6 3 (8.57%) Relationships Manager
6 3 (8.57%) Service Desk Team Leader
6 3 (8.57%) Services Delivery Manager
6 3 (8.57%) Team Leader
7 2 (5.71%) 1st Line Support
7 2 (5.71%) Change Manager
7 2 (5.71%) Technical Support
7 2 (5.71%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 2 (5.71%) MDX
Miscellaneous
1 9 (25.71%) Analytical Skills
2 5 (14.29%) Data Centre
3 2 (5.71%) Fat Client
3 2 (5.71%) Thin Client
4 1 (2.86%) Fintech
4 1 (2.86%) Mobile Payment
Operating Systems
1 10 (28.57%) Windows
2 7 (20.00%) Linux
2 7 (20.00%) Unix
3 6 (17.14%) Windows Server
3 6 (17.14%) Windows Server 2008
3 6 (17.14%) Windows Server 2012
4 1 (2.86%) Solaris
Processes & Methodologies
1 31 (88.57%) ITIL
2 18 (51.43%) ITSM
3 17 (48.57%) Problem Management
4 12 (34.29%) Incident Management
5 10 (28.57%) Performance Management
5 10 (28.57%) Service Delivery
6 8 (22.86%) ITIL V3
7 7 (20.00%) Change Management
7 7 (20.00%) Root Cause Analysis
8 6 (17.14%) Coaching
8 6 (17.14%) Disaster Recovery
9 4 (11.43%) Business Intelligence
9 4 (11.43%) Line Management
9 4 (11.43%) PRINCE2
9 4 (11.43%) Resource Management
9 4 (11.43%) Stakeholder Management
10 3 (8.57%) Customer Engagement
10 3 (8.57%) People Management
10 3 (8.57%) Release Management
10 3 (8.57%) Time Management
Programming Languages
1 3 (8.57%) SQL
2 1 (2.86%) PL/SQL
Qualifications
1 6 (17.14%) Microsoft Certification
2 4 (11.43%) Degree
2 4 (11.43%) ITIL Foundation Certificate
3 3 (8.57%) ITIL Certification
4 2 (5.71%) CCNA
4 2 (5.71%) Cisco Certification
4 2 (5.71%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (20.00%) SLA
System Software
1 8 (22.86%) Active Directory
2 6 (17.14%) VMware Infrastructure
2 6 (17.14%) vSphere
3 2 (5.71%) XenDesktop
3 2 (5.71%) XenServer
Vendors
1 12 (34.29%) Microsoft
2 8 (22.86%) Cisco
2 8 (22.86%) VMware
3 6 (17.14%) Avaya
3 6 (17.14%) Citrix
3 6 (17.14%) Red Hat
4 3 (8.57%) Oracle
5 2 (5.71%) SAP
5 2 (5.71%) Tableau
6 1 (2.86%) Remedy
6 1 (2.86%) ServiceNow
Cardiff, South Glamorgan
Intapeople
Salary: £16000 - £20000 per annum
Posted: 4 days ago