The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 28 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 54 53 55
Rank change year-on-year
-1 +2
Permanent jobs citing Service Management 18 32 12
As % of all permanent IT jobs located in Cardiff 2.47% 3.91% 1.77%
As % of the Processes & Methodologies category 3.01% 4.66% 2.26%
Number of salaries quoted 18 12 11
Median salary £27,750 £42,500 £37,000
Median salary % change year-on-year
-34.70% +14.86%
90% offered a salary of more than £18,000 £36,400 £26,500
10% offered a salary of more than £32,640 £50,000 £80,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
599 687 531
As % of all permanent IT jobs located in Cardiff 82.05% 83.88% 78.20%
Number of salaries quoted 528 553 467
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £26,500 £27,386 £27,500
10% offered a salary of more than £52,500 £55,000 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing Service Management across the Cardiff region over the 3 months to 28 July 2016.

Service Management Salary Histogram in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 28 July 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for Service Management.

1 28 (82.35%) ITIL
2 20 (58.82%) SLA
3 18 (52.94%) Incident Management
4 13 (38.24%) Microsoft
4 13 (38.24%) Firewall
5 12 (35.29%) Windows
6 10 (29.41%) Finance
7 9 (26.47%) VMware
7 9 (26.47%) Linux
7 9 (26.47%) Cisco
8 8 (23.53%) Cisco Certification
8 8 (23.53%) MS Excel
8 8 (23.53%) SQL
8 8 (23.53%) Logistics
8 8 (23.53%) Analytical Skills
9 7 (20.59%) ITIL Foundation Certificate
9 7 (20.59%) Problem Management
9 7 (20.59%) Internet
9 7 (20.59%) Citrix
9 7 (20.59%) CCNA
9 7 (20.59%) Windows Server
10 6 (17.65%) Active Directory
10 6 (17.65%) ITIL Certification
10 6 (17.65%) Unix
10 6 (17.65%) MS Exchange
10 6 (17.65%) ITSM
10 6 (17.65%) Risk Management
10 6 (17.65%) Resource Management
11 5 (14.71%) Degree
11 5 (14.71%) Remedy ITSM

Service Management
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) MS Exchange
2 3 (8.82%) SharePoint
Applications
1 8 (23.53%) MS Excel
2 5 (14.71%) MS Office
3 3 (8.82%) MS PowerPoint
Business Applications
1 5 (14.71%) Remedy ITSM
Cloud Services
1 1 (2.94%) Cloud Computing
1 1 (2.94%) Office 365
Communications & Networking
1 13 (38.24%) Firewall
2 7 (20.59%) Internet
3 1 (2.94%) Cisco ASA
3 1 (2.94%) Cisco IOS
3 1 (2.94%) Cisco Nexus
3 1 (2.94%) DHCP
3 1 (2.94%) DNS
3 1 (2.94%) IP Telephony
3 1 (2.94%) NAS
3 1 (2.94%) SAN
3 1 (2.94%) VPN
3 1 (2.94%) Wi-Fi
Database & Business Intelligence
1 5 (14.71%) Oracle Database
1 5 (14.71%) SQLPlus
General
1 10 (29.41%) Finance
2 5 (14.71%) Back Office
3 1 (2.94%) Financial Institution
Job Titles
1 13 (38.24%) Support Engineer
2 11 (32.35%) Analyst
3 10 (29.41%) IT Engineer
4 9 (26.47%) IT Support
4 9 (26.47%) IT Support Engineer
5 8 (23.53%) Service Analyst
6 5 (14.71%) 1st Line Engineer
6 5 (14.71%) 1st Line Support
6 5 (14.71%) 1st Line Support Engineer
7 4 (11.76%) IT Manager
8 3 (8.82%) 1st Line Technical Support
8 3 (8.82%) Relationships Manager
8 3 (8.82%) Service Desk Analyst
8 3 (8.82%) Service Manager
8 3 (8.82%) Service Transition Manager
8 3 (8.82%) SQL Analyst
8 3 (8.82%) Technical Engineer
8 3 (8.82%) Technical Support
8 3 (8.82%) Technical Support Engineer
8 3 (8.82%) Unix Analyst
Miscellaneous
1 8 (23.53%) Analytical Skills
2 5 (14.71%) Fintech
2 5 (14.71%) Mobile Payment
3 1 (2.94%) CMDB
3 1 (2.94%) Data Centre
3 1 (2.94%) Management Information System
Operating Systems
1 12 (35.29%) Windows
2 9 (26.47%) Linux
3 7 (20.59%) Windows Server
4 6 (17.65%) Unix
5 5 (14.71%) Solaris
6 2 (5.88%) AIX
7 1 (2.94%) Data ONTAP
7 1 (2.94%) Windows Server 2008
7 1 (2.94%) Windows Server 2012
Processes & Methodologies
1 28 (82.35%) ITIL
2 18 (52.94%) Incident Management
3 8 (23.53%) Logistics
4 7 (20.59%) Problem Management
5 6 (17.65%) ITSM
5 6 (17.65%) Resource Management
5 6 (17.65%) Risk Management
6 5 (14.71%) Change Management
6 5 (14.71%) High Availability
6 5 (14.71%) ITIL V2
7 4 (11.76%) Service Delivery
8 3 (8.82%) Continuous Improvement
9 2 (5.88%) Agile Software Development
9 2 (5.88%) Demand Management
9 2 (5.88%) Requirements Management
9 2 (5.88%) Root Cause Analysis
9 2 (5.88%) Service Design
9 2 (5.88%) Stakeholder Management
10 1 (2.94%) Business Analysis
10 1 (2.94%) Supplier Management
Programming Languages
1 8 (23.53%) SQL
2 5 (14.71%) PL/SQL
Qualifications
1 8 (23.53%) Cisco Certification
2 7 (20.59%) CCNA
2 7 (20.59%) ITIL Foundation Certificate
3 6 (17.65%) ITIL Certification
4 5 (14.71%) Degree
5 1 (2.94%) CCNP
5 1 (2.94%) Microsoft Certification
5 1 (2.94%) NCDA
Quality Assurance & Compliance
1 20 (58.82%) SLA
System Software
1 6 (17.65%) Active Directory
2 1 (2.94%) VMware Infrastructure
2 1 (2.94%) vSphere
Systems Management
1 2 (5.88%) HP Data Protector
1 2 (5.88%) Tivoli
1 2 (5.88%) Tivoli Storage Manager
2 1 (2.94%) SCCM
2 1 (2.94%) ServiceCenter
2 1 (2.94%) WSUS
Vendors
1 13 (38.24%) Microsoft
2 9 (26.47%) Cisco
2 9 (26.47%) VMware
3 7 (20.59%) Citrix
4 5 (14.71%) Oracle
4 5 (14.71%) Remedy
4 5 (14.71%) ServiceNow
5 2 (5.88%) HP
6 1 (2.94%) Avaya
6 1 (2.94%) NetApp
6 1 (2.94%) Red Hat
6 1 (2.94%) SAP
Cardiff, South Glamorgan
IntaPeople
Salary: £16000 - £20000 per annum
Posted: 6 days ago