The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 24 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
Service Management
South Wales / Cardiff
Rank 55 52 57
Rank change year-on-year
-3 +5
Permanent jobs citing Service Management 7 22 11
As % of all permanent IT jobs located in Cardiff 1.27% 3.37% 1.68%
As % of the Processes & Methodologies category 1.42% 4.00% 2.01%
Number of salaries quoted 7 21 6
Median salary £40,000 £37,500 £35,000
Median salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £38,000 £25,000 £34,250
10% offered a salary of more than £42,000 £47,500 £41,250
UK excluding London median salary £45,000 £42,500 £45,000
% change year-on-year
+5.88% -5.55%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
492 550 548
As % of all permanent IT jobs located in Cardiff 88.97% 84.36% 83.66%
Number of salaries quoted 456 474 482
Median salary £37,500 £35,000 £35,000
Median salary % change year-on-year
+7.14% -
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £57,500 £47,150 £51,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 24 January 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for Service Management.

1 13 (72.22%) ITIL
2 9 (50.00%) SLA
2 9 (50.00%) Problem Management
3 7 (38.89%) Windows
3 7 (38.89%) Change Management
4 6 (33.33%) ITSM
4 6 (33.33%) Active Directory
4 6 (33.33%) Microsoft
4 6 (33.33%) Statistics
5 5 (27.78%) Incident Management
5 5 (27.78%) Windows Server
5 5 (27.78%) ITIL Certification
5 5 (27.78%) MS Exchange
6 4 (22.22%) Service Delivery
6 4 (22.22%) Telecoms
6 4 (22.22%) Finance
6 4 (22.22%) VMware
6 4 (22.22%) Linux
7 3 (16.67%) Degree
7 3 (16.67%) vSphere
7 3 (16.67%) ITIL V3
7 3 (16.67%) Root Cause Analysis
7 3 (16.67%) Office 365
7 3 (16.67%) Unix
7 3 (16.67%) Cisco
7 3 (16.67%) MS Excel
7 3 (16.67%) Firewall
8 2 (11.11%) Financial Institution
8 2 (11.11%) Disaster Recovery
8 2 (11.11%) Remedy

Service Management
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (27.78%) MS Exchange
2 1 (5.56%) Apache
2 1 (5.56%) Tomcat
Applications
1 3 (16.67%) MS Excel
Cloud Services
1 3 (16.67%) Office 365
2 1 (5.56%) IaaS
2 1 (5.56%) PaaS
2 1 (5.56%) SaaS
Communications & Networking
1 3 (16.67%) Firewall
2 2 (11.11%) DHCP
2 2 (11.11%) DNS
2 2 (11.11%) IP Telephony
2 2 (11.11%) NAS
2 2 (11.11%) SAN
2 2 (11.11%) VPN
2 2 (11.11%) Wi-Fi
3 1 (5.56%) Internet
General
1 4 (22.22%) Finance
1 4 (22.22%) Telecoms
2 2 (11.11%) Advertising
2 2 (11.11%) Financial Institution
3 1 (5.56%) French Language
3 1 (5.56%) German Language
3 1 (5.56%) Italian Language
3 1 (5.56%) Portuguese Language
3 1 (5.56%) Spanish Language
Job Titles
1 6 (33.33%) Service Manager
2 5 (27.78%) IT Manager
3 4 (22.22%) IT Services Manager
3 4 (22.22%) Support Engineer
4 3 (16.67%) Analyst
4 3 (16.67%) IT Engineer
4 3 (16.67%) IT Support
4 3 (16.67%) IT Support Engineer
5 2 (11.11%) Administrator
5 2 (11.11%) ITIL Manager
5 2 (11.11%) ITIL Service Manager
5 2 (11.11%) Service Desk Manager
5 2 (11.11%) Systems Administrator
6 1 (5.56%) 1st Line Engineer
6 1 (5.56%) 1st Line Support Engineer
6 1 (5.56%) 1st Line Technical Support
6 1 (5.56%) Cisco Support
6 1 (5.56%) Cisco Support Engineer
6 1 (5.56%) Identity Management Specialist
6 1 (5.56%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 1 (5.56%) LAMP
1 1 (5.56%) Middleware
1 1 (5.56%) Oracle Fusion
1 1 (5.56%) SailPoint
1 1 (5.56%) WebCenter
Miscellaneous
1 6 (33.33%) Statistics
2 2 (11.11%) Performance Metrics
3 1 (5.56%) Analytical Skills
3 1 (5.56%) Fintech
3 1 (5.56%) Hybrid Cloud
Operating Systems
1 7 (38.89%) Windows
2 5 (27.78%) Windows Server
3 4 (22.22%) Linux
4 3 (16.67%) Unix
5 2 (11.11%) Windows Server 2008
5 2 (11.11%) Windows Server 2012
6 1 (5.56%) AIX
Processes & Methodologies
1 13 (72.22%) ITIL
2 9 (50.00%) Problem Management
3 7 (38.89%) Change Management
4 6 (33.33%) ITSM
5 5 (27.78%) Incident Management
6 4 (22.22%) Service Delivery
7 3 (16.67%) ITIL V3
7 3 (16.67%) Root Cause Analysis
8 2 (11.11%) Business Continuity
8 2 (11.11%) Coaching
8 2 (11.11%) Disaster Recovery
8 2 (11.11%) Performance Management
9 1 (5.56%) Agile Software Development
9 1 (5.56%) Competitive Intelligence
9 1 (5.56%) CRM
9 1 (5.56%) Identity Management
9 1 (5.56%) Project Planning
9 1 (5.56%) Stakeholder Management
9 1 (5.56%) Systems Analysis
9 1 (5.56%) User Acceptance Testing
Programming Languages
1 1 (5.56%) SQL
Qualifications
1 5 (27.78%) ITIL Certification
2 3 (16.67%) Degree
3 2 (11.11%) Microsoft Certification
4 1 (5.56%) CCNA
4 1 (5.56%) Cisco Certification
4 1 (5.56%) ITIL Foundation Certificate
4 1 (5.56%) Oracle Certification
4 1 (5.56%) RHCE
4 1 (5.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (50.00%) SLA
2 1 (5.56%) QA
System Software
1 6 (33.33%) Active Directory
2 3 (16.67%) vSphere
3 2 (11.11%) VMware Infrastructure
4 1 (5.56%) Hyper-V
Systems Management
1 1 (5.56%) HP Data Protector
1 1 (5.56%) Oracle Enterprise Manager
1 1 (5.56%) Oracle Identity Management
1 1 (5.56%) Oracle Identity Manager
1 1 (5.56%) Tivoli
1 1 (5.56%) Tivoli Storage Manager
Vendors
1 6 (33.33%) Microsoft
2 4 (22.22%) VMware
3 3 (16.67%) Cisco
4 2 (11.11%) Altiris
4 2 (11.11%) Avaya
4 2 (11.11%) Red Hat
4 2 (11.11%) Remedy
5 1 (5.56%) Citrix
5 1 (5.56%) HP
5 1 (5.56%) Oracle