The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 60 63 53
Rank change year-on-year
+3 -10
Permanent jobs citing Service Management 9 16 9
As % of all permanent IT jobs located in Cardiff 1.38% 2.26% 1.50%
As % of the Processes & Methodologies category 1.58% 2.71% 1.80%
Number of salaries quoted 8 14 6
Median salary £40,000 £37,500 £40,000
Median salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £38,500 £27,500 £35,000
10% offered a salary of more than £43,250 £47,500 £56,250
UK excluding London median salary £45,000 £43,000 £42,500
% change year-on-year
+4.65% +1.17%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
571 591 499
As % of all permanent IT jobs located in Cardiff 87.85% 83.36% 82.89%
Number of salaries quoted 528 523 420
Median salary £35,500 £37,500 £35,000
Median salary % change year-on-year
-5.33% +7.14%
90% offered a salary of more than £25,500 £27,500 £26,855
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Management
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 3 December 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for Service Management.

1 20 (76.92%) ITIL
2 17 (65.38%) SLA
3 12 (46.15%) Microsoft
4 10 (38.46%) Windows
4 10 (38.46%) Incident Management
5 9 (34.62%) Problem Management
5 9 (34.62%) VMware
6 8 (30.77%) Cisco
6 8 (30.77%) Active Directory
6 8 (30.77%) ITIL Certification
6 8 (30.77%) Windows Server
7 7 (26.92%) MS Excel
7 7 (26.92%) MS Exchange
7 7 (26.92%) Change Management
7 7 (26.92%) Firewall
8 6 (23.08%) ITSM
8 6 (23.08%) Linux
8 6 (23.08%) Cisco Certification
8 6 (23.08%) Statistics
9 5 (19.23%) Logistics
9 5 (19.23%) Internet
9 5 (19.23%) CCNA
9 5 (19.23%) Citrix
9 5 (19.23%) ITIL Foundation Certificate
10 4 (15.38%) Telecoms
10 4 (15.38%) Finance
10 4 (15.38%) Service Delivery
10 4 (15.38%) Analytical Skills
11 3 (11.54%) Root Cause Analysis
11 3 (11.54%) Office 365

Service Management
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (26.92%) MS Exchange
2 1 (3.85%) Apache
2 1 (3.85%) Tomcat
Applications
1 7 (26.92%) MS Excel
Cloud Services
1 3 (11.54%) Office 365
2 1 (3.85%) Cloud Computing
2 1 (3.85%) IaaS
2 1 (3.85%) PaaS
2 1 (3.85%) SaaS
Communications & Networking
1 7 (26.92%) Firewall
2 5 (19.23%) Internet
3 2 (7.69%) DHCP
3 2 (7.69%) DNS
3 2 (7.69%) IP Telephony
3 2 (7.69%) NAS
3 2 (7.69%) SAN
3 2 (7.69%) VPN
3 2 (7.69%) Wi-Fi
4 1 (3.85%) Cisco ASA
4 1 (3.85%) Cisco IOS
4 1 (3.85%) Cisco Nexus
General
1 4 (15.38%) Finance
1 4 (15.38%) Telecoms
2 2 (7.69%) Advertising
2 2 (7.69%) Back Office
2 2 (7.69%) Financial Institution
3 1 (3.85%) French Language
3 1 (3.85%) German Language
3 1 (3.85%) Italian Language
3 1 (3.85%) Portuguese Language
3 1 (3.85%) Spanish Language
Job Titles
1 11 (42.31%) Support Engineer
2 10 (38.46%) IT Engineer
3 9 (34.62%) IT Support
3 9 (34.62%) IT Support Engineer
4 6 (23.08%) Service Manager
5 5 (19.23%) IT Manager
6 4 (15.38%) IT Services Manager
7 3 (11.54%) 1st Line Engineer
7 3 (11.54%) 1st Line Support
7 3 (11.54%) 1st Line Support Engineer
7 3 (11.54%) Analyst
8 2 (7.69%) 1st Line Technical Support
8 2 (7.69%) Administrator
8 2 (7.69%) Cisco Engineer
8 2 (7.69%) ITIL Manager
8 2 (7.69%) ITIL Service Manager
8 2 (7.69%) Systems Administrator
8 2 (7.69%) Technical Engineer
8 2 (7.69%) Technical Support
8 2 (7.69%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 1 (3.85%) LAMP
1 1 (3.85%) Middleware
1 1 (3.85%) Oracle Fusion
1 1 (3.85%) SailPoint
1 1 (3.85%) WebCenter
Miscellaneous
1 6 (23.08%) Statistics
2 4 (15.38%) Analytical Skills
3 2 (7.69%) Performance Metrics
4 1 (3.85%) Data Centre
4 1 (3.85%) Fintech
4 1 (3.85%) Hybrid Cloud
Operating Systems
1 10 (38.46%) Windows
2 8 (30.77%) Windows Server
3 6 (23.08%) Linux
4 3 (11.54%) Unix
5 2 (7.69%) AIX
5 2 (7.69%) Windows Server 2008
5 2 (7.69%) Windows Server 2012
6 1 (3.85%) Data ONTAP
Processes & Methodologies
1 20 (76.92%) ITIL
2 10 (38.46%) Incident Management
3 9 (34.62%) Problem Management
4 7 (26.92%) Change Management
5 6 (23.08%) ITSM
6 5 (19.23%) Logistics
7 4 (15.38%) Service Delivery
8 3 (11.54%) ITIL V3
8 3 (11.54%) Resource Management
8 3 (11.54%) Root Cause Analysis
9 2 (7.69%) Business Continuity
9 2 (7.69%) Coaching
9 2 (7.69%) Disaster Recovery
9 2 (7.69%) Performance Management
10 1 (3.85%) CRM
10 1 (3.85%) Identity Management
10 1 (3.85%) Risk Analysis
10 1 (3.85%) Risk Assessment
10 1 (3.85%) Stakeholder Management
10 1 (3.85%) User Acceptance Testing
Programming Languages
1 1 (3.85%) SQL
Qualifications
1 8 (30.77%) ITIL Certification
2 6 (23.08%) Cisco Certification
3 5 (19.23%) CCNA
3 5 (19.23%) ITIL Foundation Certificate
4 3 (11.54%) Degree
5 2 (7.69%) Microsoft Certification
6 1 (3.85%) CCNP
6 1 (3.85%) NCDA
6 1 (3.85%) Oracle Certification
6 1 (3.85%) RHCE
6 1 (3.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (65.38%) SLA
2 1 (3.85%) QA
System Software
1 8 (30.77%) Active Directory
2 3 (11.54%) vSphere
3 2 (7.69%) VMware Infrastructure
4 1 (3.85%) Hyper-V
Systems Management
1 2 (7.69%) HP Data Protector
1 2 (7.69%) Tivoli
1 2 (7.69%) Tivoli Storage Manager
2 1 (3.85%) Oracle Enterprise Manager
2 1 (3.85%) Oracle Identity Management
2 1 (3.85%) Oracle Identity Manager
2 1 (3.85%) SCCM
2 1 (3.85%) WSUS
Vendors
1 12 (46.15%) Microsoft
2 9 (34.62%) VMware
3 8 (30.77%) Cisco
4 5 (19.23%) Citrix
5 2 (7.69%) Altiris
5 2 (7.69%) Avaya
5 2 (7.69%) HP
5 2 (7.69%) Red Hat
5 2 (7.69%) Remedy
6 1 (3.85%) NetApp
6 1 (3.85%) Oracle