The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 24 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 May 2016
Same period 2015 Same period 2014
Service Management
Rank 54 56 39
Rank change year-on-year
+2 -17
Permanent jobs citing Service Management 15 13 33
As % of all permanent IT jobs located in Cardiff 2.36% 1.93% 4.98%
As % of the Processes & Methodologies category 2.85% 2.26% 5.91%
Number of salaries quoted 10 7 31
Median salary £27,500 £36,000 £33,000
Median salary % change year-on-year
-23.61% +9.09%
90% offered a salary of more than £18,000 £27,500 £30,500
10% offered a salary of more than £45,500 £47,000 £51,000
UK excluding London median salary £42,500 £45,000 £46,500
% change year-on-year
-5.55% -3.22%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
527 576 558
As % of all permanent IT jobs located in Cardiff 82.99% 85.71% 84.29%
Number of salaries quoted 454 474 465
Median salary £40,000 £37,500 £37,000
Median salary % change year-on-year
+6.66% +1.35%
90% offered a salary of more than £26,500 £26,500 £28,614
10% offered a salary of more than £52,500 £52,500 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Cardiff

The demand trend of job ads across the Cardiff region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing Service Management across the Cardiff region over the 3 months to 24 May 2016.

Service Management Salary Histogram in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 24 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cardiff region with a requirement for Service Management.

1 27 (79.41%) ITIL
2 15 (44.12%) Incident Management
3 13 (38.24%) Windows
3 13 (38.24%) ITSM
4 12 (35.29%) Firewall
5 11 (32.35%) SLA
5 11 (32.35%) Microsoft
5 11 (32.35%) Problem Management
6 10 (29.41%) Linux
6 10 (29.41%) Finance
7 9 (26.47%) Change Management
7 9 (26.47%) Unix
8 8 (23.53%) MS Exchange
8 8 (23.53%) Active Directory
9 7 (20.59%) VMware
9 7 (20.59%) Cisco
9 7 (20.59%) Citrix
9 7 (20.59%) SQL
9 7 (20.59%) Oracle
9 7 (20.59%) MS Office
9 7 (20.59%) Analytical Skills
10 6 (17.65%) Windows Server
11 5 (14.71%) Fintech
11 5 (14.71%) Remedy ITSM
11 5 (14.71%) ITIL V2
11 5 (14.71%) High Availability
11 5 (14.71%) Mobile Payment
11 5 (14.71%) ServiceNow
11 5 (14.71%) Oracle Database
11 5 (14.71%) ITIL Foundation Certificate

Service Management
Top Related IT Skills in Cardiff by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (23.53%) MS Exchange
2 2 (5.88%) Exchange Server 2007
2 2 (5.88%) Exchange Server 2010
2 2 (5.88%) Exchange Server 2013
2 2 (5.88%) SharePoint
Applications
1 7 (20.59%) MS Office
2 5 (14.71%) MS Excel
Business Applications
1 5 (14.71%) Remedy ITSM
Communications & Networking
1 12 (35.29%) Firewall
2 4 (11.76%) DHCP
2 4 (11.76%) DNS
2 4 (11.76%) IP Telephony
2 4 (11.76%) SAN
2 4 (11.76%) VPN
2 4 (11.76%) Wi-Fi
3 3 (8.82%) Internet
Database & Business Intelligence
1 5 (14.71%) Oracle Database
1 5 (14.71%) SQLPlus
2 2 (5.88%) Data Warehouse
2 2 (5.88%) OLAP
2 2 (5.88%) Oracle OLAP
2 2 (5.88%) QlikView
2 2 (5.88%) SQL Server Analysis Services
2 2 (5.88%) SQL Server Integration Services
2 2 (5.88%) SQL Server Reporting Services
General
1 10 (29.41%) Finance
2 4 (11.76%) Financial Institution
3 3 (8.82%) Advertising
3 3 (8.82%) Back Office
3 3 (8.82%) Telecoms
Job Titles
1 9 (26.47%) IT Manager
2 8 (23.53%) Administrator
3 7 (20.59%) Service Manager
4 5 (14.71%) Analyst
4 5 (14.71%) Business Manager
4 5 (14.71%) Business Relationship Manager
4 5 (14.71%) IT Relationships Manager
4 5 (14.71%) Relationships Manager
4 5 (14.71%) Support Engineer
5 4 (11.76%) IT Services Manager
5 4 (11.76%) ITIL Manager
5 4 (11.76%) ITIL Service Manager
5 4 (11.76%) Service Desk Administrator
5 4 (11.76%) Systems Administrator
6 3 (8.82%) 1st Line Support
6 3 (8.82%) 1st Line Support Engineer
6 3 (8.82%) Service Analyst
6 3 (8.82%) Service Desk Analyst
6 3 (8.82%) Service Transition Manager
6 3 (8.82%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (5.88%) MDX
Miscellaneous
1 7 (20.59%) Analytical Skills
2 5 (14.71%) Fintech
2 5 (14.71%) Mobile Payment
3 2 (5.88%) Fat Client
3 2 (5.88%) Thin Client
4 1 (2.94%) CMDB
4 1 (2.94%) Management Information System
Operating Systems
1 13 (38.24%) Windows
2 10 (29.41%) Linux
3 9 (26.47%) Unix
4 6 (17.65%) Windows Server
5 5 (14.71%) Solaris
6 4 (11.76%) Windows Server 2008
6 4 (11.76%) Windows Server 2012
7 1 (2.94%) AIX
Processes & Methodologies
1 27 (79.41%) ITIL
2 15 (44.12%) Incident Management
3 13 (38.24%) ITSM
4 11 (32.35%) Problem Management
5 9 (26.47%) Change Management
6 5 (14.71%) High Availability
6 5 (14.71%) ITIL V2
6 5 (14.71%) Stakeholder Management
7 4 (11.76%) Agile Software Development
7 4 (11.76%) Coaching
7 4 (11.76%) Disaster Recovery
7 4 (11.76%) ITIL V3
7 4 (11.76%) Performance Management
7 4 (11.76%) Root Cause Analysis
8 3 (8.82%) Business Analysis
8 3 (8.82%) Logistics
8 3 (8.82%) Project Management
8 3 (8.82%) Resource Management
8 3 (8.82%) Risk Management
8 3 (8.82%) Translating Business Requirements
Programming Languages
1 7 (20.59%) SQL
2 5 (14.71%) PL/SQL
Qualifications
1 5 (14.71%) ITIL Foundation Certificate
2 4 (11.76%) ITIL Certification
2 4 (11.76%) Microsoft Certification
3 3 (8.82%) CCNA
3 3 (8.82%) Cisco Certification
3 3 (8.82%) Degree
Quality Assurance & Compliance
1 11 (32.35%) SLA
System Software
1 8 (23.53%) Active Directory
2 4 (11.76%) VMware Infrastructure
2 4 (11.76%) vSphere
3 2 (5.88%) XenDesktop
3 2 (5.88%) XenServer
Systems Management
1 1 (2.94%) HP Data Protector
1 1 (2.94%) ServiceCenter
1 1 (2.94%) Tivoli
1 1 (2.94%) Tivoli Storage Manager
Vendors
1 11 (32.35%) Microsoft
2 7 (20.59%) Cisco
2 7 (20.59%) Citrix
2 7 (20.59%) Oracle
2 7 (20.59%) VMware
3 5 (14.71%) Remedy
3 5 (14.71%) ServiceNow
4 4 (11.76%) Avaya
4 4 (11.76%) Red Hat
5 2 (5.88%) Tableau
6 1 (2.94%) HP
6 1 (2.94%) SAP
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £28424.00 - £32690.00 per annum + Great benefits
Posted: 6 days ago