The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cardiff region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 60 57 45
Rank change year-on-year
-3 -12
Permanent jobs citing Service Management 8 8 4
As % of all permanent IT jobs located in Cardiff 1.28% 1.37% 1.06%
As % of the Processes & Methodologies category 1.74% 1.72% 1.56%
Number of salaries quoted 6 7 2
Average salary £40,000 £34,000 £38,750
Average salary % change year-on-year
+17.64% -12.25%
90% offered a salary of more than £28,250 £26,658 £33,750
10% offered a salary of more than £75,000 £49,000 £43,750
UK excluding London average salary £42,500 £45,000 £41,000
% change year-on-year
-5.55% +9.75%
Service Management
South Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cardiff region.

Processes & Methodologies Category
Cardiff
Permanent IT job ads with a match in the
Processes & Methodologies category
461 465 257
As % of all permanent IT jobs located in Cardiff 73.88% 79.49% 67.99%
Number of salaries quoted 403 398 223
Average salary £37,000 £35,000 £35,000
Average salary % change year-on-year
+5.71% -
90% offered a salary of more than £28,500 £28,000 £25,000
10% offered a salary of more than £50,000 £62,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cardiff region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cardiff

Service Management
Salary Trend in Cardiff

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cardiff region.

Service Management Salary Trend in Cardiff

Service Management
Salary Histogram in Cardiff

This chart provides a salary histogram for IT jobs citing Service Management across the Cardiff region over the 3 months to 23 September 2014.

Service Management Salary Histogram in Cardiff

Service Management
Top 30 Related IT Skills in Cardiff

For the 6 months to 23 September 2014, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 31 (86.11%) ITIL
2 15 (41.67%) Service Delivery
3 14 (38.89%) Change Management
4 13 (36.11%) Mentoring
5 8 (22.22%) Finance
5 8 (22.22%) Project Management
6 7 (19.44%) Linux
6 7 (19.44%) MS Excel
6 7 (19.44%) RHCE
6 7 (19.44%) VMware
6 7 (19.44%) VMware Certified Professional (VCP)
6 7 (19.44%) Degree
6 7 (19.44%) VMware Infrastructure
6 7 (19.44%) Line Management
7 6 (16.67%) Windows Server 2008
7 6 (16.67%) Windows 2000 Server
7 6 (16.67%) Red Hat Enterprise Linux
7 6 (16.67%) Windows Server 2012
7 6 (16.67%) Welsh Language
7 6 (16.67%) Problem Management
7 6 (16.67%) Systems Analysis
7 6 (16.67%) Competitive Intelligence
7 6 (16.67%) ITIL Certification
7 6 (16.67%) NetApp
7 6 (16.67%) Red Hat
7 6 (16.67%) Windows Server 2003
7 6 (16.67%) SLA
7 6 (16.67%) HP
7 6 (16.67%) Windows
7 6 (16.67%) Solaris

Service Management
Top Related IT Skills in Cardiff by Category

For the 6 months to 23 September 2014, IT jobs across the Cardiff region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.78%) Tomcat
Applications
1 7 (19.44%) MS Excel
2 1 (2.78%) MS Office
Cloud Services
1 4 (11.11%) SaaS
2 2 (5.56%) Cloud Computing
General
1 8 (22.22%) Finance
2 6 (16.67%) Welsh Language
3 4 (11.11%) Telecoms
4 2 (5.56%) Advertising
Job Titles
1 16 (44.44%) Service Manager
2 11 (30.56%) Delivery Manager
2 11 (30.56%) Services Delivery Manager
3 6 (16.67%) Systems Engineer
3 6 (16.67%) Senior Systems Engineer
3 6 (16.67%) Infrastructure Engineer
4 5 (13.89%) Operations Manager
4 5 (13.89%) Senior Infrastructure Engineer
5 3 (8.33%) Service Operations Manager
5 3 (8.33%) IT Audit Manager
5 3 (8.33%) Audit Manager
5 3 (8.33%) Analyst
5 3 (8.33%) Service Desk Manager
6 2 (5.56%) IT Services Manager
6 2 (5.56%) Customer Services Manager
6 2 (5.56%) Problem Manager
7 1 (2.78%) Head of Service Delivery
7 1 (2.78%) ITIL Change Manager
7 1 (2.78%) Problem Analyst
7 1 (2.78%) ITIL Manager
Libraries, Frameworks & Software Standards
1 1 (2.78%) LAMP
Miscellaneous
1 4 (11.11%) Digital Media
2 2 (5.56%) Analytical Skills
3 1 (2.78%) Management Information System
3 1 (2.78%) Data Protection Act
3 1 (2.78%) Life Science
Operating Systems
1 7 (19.44%) Linux
2 6 (16.67%) Windows Server 2003
2 6 (16.67%) Windows Server 2008
2 6 (16.67%) Windows 2000 Server
2 6 (16.67%) Red Hat Enterprise Linux
2 6 (16.67%) Windows Server 2012
2 6 (16.67%) Windows
2 6 (16.67%) Solaris
3 1 (2.78%) UNIX
Processes & Methodologies
1 31 (86.11%) ITIL
2 15 (41.67%) Service Delivery
3 14 (38.89%) Change Management
4 13 (36.11%) Mentoring
5 8 (22.22%) Project Management
6 7 (19.44%) Line Management
7 6 (16.67%) Problem Management
7 6 (16.67%) Systems Analysis
7 6 (16.67%) Competitive Intelligence
8 5 (13.89%) ITSM
9 3 (8.33%) BCP
9 3 (8.33%) Business Continuity
9 3 (8.33%) Business Continuity Planning
9 3 (8.33%) ITIL V3
10 2 (5.56%) Six Sigma
10 2 (5.56%) Workflow
11 1 (2.78%) Validation
11 1 (2.78%) PRINCE2
11 1 (2.78%) Data Protection
11 1 (2.78%) Information Assurance
Programming Languages
1 1 (2.78%) SQL
Qualifications
1 7 (19.44%) RHCE
1 7 (19.44%) VMware Certified Professional (VCP)
1 7 (19.44%) Degree
2 6 (16.67%) ITIL Certification
3 3 (8.33%) CISA
3 3 (8.33%) CISSP
3 3 (8.33%) SC Cleared
3 3 (8.33%) Security Cleared
4 1 (2.78%) ISTQB
4 1 (2.78%) ISEB
Quality Assurance & Compliance
1 6 (16.67%) SLA
System Software
1 7 (19.44%) VMware Infrastructure
Vendors
1 7 (19.44%) VMware
2 6 (16.67%) HP
2 6 (16.67%) NetApp
2 6 (16.67%) Red Hat
3 2 (5.56%) Microsoft