The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the Cheltenham region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Third Line Support
Rank 51 - 47
Rank change year-on-year
- 0
Permanent jobs requiring a 3rd Line Support 7 0 1
As % of all permanent IT jobs located in Cheltenham 1.51% - 0.38%
As % of the Job Titles category 1.57% - 0.38%
Number of salaries quoted 7 0 1
Average salary £30,000 - £50,000
UK excluding London average salary £35,000 £35,000 £33,000
% change year-on-year
- +6.06%
3rd Line Support
Gloucestershire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cheltenham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cheltenham
Permanent IT job ads with a match in the
Job Titles category
446 267 260
As % of all permanent IT jobs located in Cheltenham 95.91% 91.75% 98.48%
Number of salaries quoted 378 230 233
Average salary £39,000 £37,500 £37,500
Average salary % change year-on-year
+4.00% -
90% offered a salary of more than £24,000 £26,500 £22,500
10% offered a salary of more than £50,000 £50,000 £45,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in Cheltenham

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the Cheltenham region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in Cheltenham

3rd Line Support
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the Cheltenham region.

3rd Line Support Salary Trend in Cheltenham

3rd Line Support
Top 30 Related IT Skills in Cheltenham

For the 6 months to 24 December 2014, IT jobs across the Cheltenham region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 8 (80.00%) Windows
1 8 (80.00%) Microsoft
2 7 (70.00%) Active Directory
3 6 (60.00%) Citrix
3 6 (60.00%) VMware
4 4 (40.00%) DHCP
4 4 (40.00%) DNS
4 4 (40.00%) Cisco
4 4 (40.00%) XenApp
5 3 (30.00%) ITIL
5 3 (30.00%) Linux
5 3 (30.00%) MS Excel
5 3 (30.00%) TCP/IP
5 3 (30.00%) Firewall
5 3 (30.00%) Time Management
5 3 (30.00%) Windows Server 2008
6 2 (20.00%) SQL
6 2 (20.00%) IIS
6 2 (20.00%) MS Office
6 2 (20.00%) MCSE
6 2 (20.00%) MCSA
6 2 (20.00%) SharePoint
6 2 (20.00%) Client/Server
6 2 (20.00%) MS Exchange
6 2 (20.00%) LAN
6 2 (20.00%) VoIP
6 2 (20.00%) VPN
6 2 (20.00%) CCNA
6 2 (20.00%) Cisco Certification
6 2 (20.00%) Microsoft Certification

3rd Line Support
Top Related IT Skills in Cheltenham by Category

For the 6 months to 24 December 2014, IT jobs across the Cheltenham region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) IIS
1 2 (20.00%) SharePoint
1 2 (20.00%) MS Exchange
2 1 (10.00%) Lync
2 1 (10.00%) Exchange Server 2010
Applications
1 3 (30.00%) MS Excel
2 2 (20.00%) MS Office
Communications & Networking
1 4 (40.00%) DHCP
1 4 (40.00%) DNS
2 3 (30.00%) Firewall
2 3 (30.00%) TCP/IP
3 2 (20.00%) VPN
3 2 (20.00%) LAN
3 2 (20.00%) VoIP
4 1 (10.00%) WAN
4 1 (10.00%) VLAN
General
1 2 (20.00%) Telecoms
1 2 (20.00%) Finance
Libraries, Frameworks & Software Standards
1 1 (10.00%) Software Packaging
Miscellaneous
1 2 (20.00%) Client/Server
1 2 (20.00%) EPoS
2 1 (10.00%) Management Information System
2 1 (10.00%) Analytical Skills
Operating Systems
1 8 (80.00%) Windows
2 3 (30.00%) Linux
2 3 (30.00%) Windows Server 2008
3 2 (20.00%) Windows Server 2012
4 1 (10.00%) Mac OS
4 1 (10.00%) Windows 7
4 1 (10.00%) Windows XP
Processes & Methodologies
1 3 (30.00%) ITIL
1 3 (30.00%) Time Management
2 2 (20.00%) Incident Management
2 2 (20.00%) Change Management
3 1 (10.00%) Information Security
3 1 (10.00%) Project Management
3 1 (10.00%) Service Management
3 1 (10.00%) Kalman Filter
Programming Languages
1 2 (20.00%) SQL
Qualifications
1 2 (20.00%) MCSE
1 2 (20.00%) MCSA
1 2 (20.00%) CCNA
1 2 (20.00%) Cisco Certification
1 2 (20.00%) Microsoft Certification
2 1 (10.00%) Degree
Quality Assurance & Compliance
1 1 (10.00%) ISO/IEC 27001
System Software
1 7 (70.00%) Active Directory
2 4 (40.00%) XenApp
3 2 (20.00%) Citrix Presentation Server
3 2 (20.00%) VMware Infrastructure
4 1 (10.00%) Hyper-V
4 1 (10.00%) vSphere
Systems Management
1 2 (20.00%) SCCM
Vendors
1 8 (80.00%) Microsoft
2 6 (60.00%) Citrix
2 6 (60.00%) VMware
3 4 (40.00%) Cisco
4 2 (20.00%) SonicWALL
4 2 (20.00%) Aruba
4 2 (20.00%) Remedy
5 1 (10.00%) Sophos
5 1 (10.00%) Websense
5 1 (10.00%) Meraki
5 1 (10.00%) HP