The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 295 336 325
Rank change year-on-year
+41 -11
Permanent jobs requiring a 1st Line Support Analyst 8 3 6
As % of all permanent IT jobs located in the City of London 0.077% 0.024% 0.050%
As % of the Job Titles category 0.083% 0.026% 0.054%
Number of salaries quoted 8 3 6
Average salary £24,000 £27,500 £26,750
Average salary % change year-on-year
-12.72% +2.80%
90% offered a salary of more than £22,200 £27,500 £21,500
10% offered a salary of more than £29,300 £27,500 £32,250
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9635 11422 11142
As % of all permanent IT jobs located in the City of London 92.74% 92.43% 93.33%
Number of salaries quoted 8279 9570 9780
Average salary £55,000 £52,500 £54,000
Average salary % change year-on-year
+4.76% -2.77%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the City of London

1st Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the City of London region.

1st Line Support Analyst Salary Trend in the City of London

1st Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 3 August 2015, IT jobs across the City of London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 13 (61.90%) Windows
2 9 (42.86%) MS Exchange
3 8 (38.10%) Active Directory
3 8 (38.10%) MS Excel
3 8 (38.10%) Windows XP
4 7 (33.33%) MS Office
4 7 (33.33%) Microsoft
5 6 (28.57%) Internet
5 6 (28.57%) ITIL
5 6 (28.57%) VPN
5 6 (28.57%) SLA
5 6 (28.57%) Exchange Server 2007
6 5 (23.81%) Exchange Server 2003
6 5 (23.81%) Mathematics
6 5 (23.81%) Management Information System
6 5 (23.81%) CMDB
6 5 (23.81%) Problem Management
6 5 (23.81%) Windows Server 2008
6 5 (23.81%) TCP/IP
6 5 (23.81%) Windows Server 2003
7 4 (19.05%) Law
8 3 (14.29%) LAN
9 2 (9.52%) Linux
9 2 (9.52%) CRM
9 2 (9.52%) SharePoint
9 2 (9.52%) Salesforce.com
9 2 (9.52%) Video Conferencing
9 2 (9.52%) Office 365
9 2 (9.52%) Lync
9 2 (9.52%) Incident Management

1st Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 3 August 2015, IT jobs across the City of London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (42.86%) MS Exchange
2 6 (28.57%) Exchange Server 2007
3 5 (23.81%) Exchange Server 2003
4 2 (9.52%) Lync
4 2 (9.52%) SharePoint
Applications
1 8 (38.10%) MS Excel
2 7 (33.33%) MS Office
Cloud Services
1 2 (9.52%) Office 365
2 1 (4.76%) PaaS
Communications & Networking
1 6 (28.57%) VPN
1 6 (28.57%) Internet
2 5 (23.81%) TCP/IP
3 3 (14.29%) LAN
4 1 (4.76%) VoIP
4 1 (4.76%) Broadband
4 1 (4.76%) Extranet
4 1 (4.76%) Firewall
4 1 (4.76%) DNS
General
1 4 (19.05%) Law
2 2 (9.52%) Finance
3 1 (4.76%) Banking
3 1 (4.76%) French Language
Miscellaneous
1 5 (23.81%) Mathematics
1 5 (23.81%) CMDB
1 5 (23.81%) Management Information System
2 2 (9.52%) Video Conferencing
3 1 (4.76%) Analytical Skills
3 1 (4.76%) Algorithms
3 1 (4.76%) Contract for Difference
3 1 (4.76%) Foreign Exchange (FX)
Operating Systems
1 13 (61.90%) Windows
2 8 (38.10%) Windows XP
3 5 (23.81%) Windows Server 2003
3 5 (23.81%) Windows Server 2008
4 2 (9.52%) Linux
5 1 (4.76%) Windows 2000
5 1 (4.76%) Windows 7
Processes & Methodologies
1 6 (28.57%) ITIL
2 5 (23.81%) Problem Management
3 2 (9.52%) CRM
3 2 (9.52%) Incident Management
4 1 (4.76%) Service Management
4 1 (4.76%) Service Delivery
4 1 (4.76%) Change Management
4 1 (4.76%) Quantitative Analysis
4 1 (4.76%) Release Management
4 1 (4.76%) Computer Security
4 1 (4.76%) Data Protection
4 1 (4.76%) Continuous Improvement
4 1 (4.76%) Analytics
4 1 (4.76%) Low Latency
4 1 (4.76%) Line Management
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 1 (4.76%) ITIL Certification
1 1 (4.76%) Degree
Quality Assurance & Compliance
1 6 (28.57%) SLA
System Software
1 8 (38.10%) Active Directory
Vendors
1 7 (33.33%) Microsoft
2 2 (9.52%) Salesforce.com
3 1 (4.76%) Sophos
3 1 (4.76%) Mitel
3 1 (4.76%) Polycom
3 1 (4.76%) Tandberg
3 1 (4.76%) Citrix
3 1 (4.76%) Apple
3 1 (4.76%) Cisco
City, London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: 6 days ago