The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 267 263 257
Rank change year-on-year
-4 -6
Permanent jobs requiring a 3rd Line Support 57 69 87
As % of all permanent IT jobs located in the City of London 0.49% 0.58% 0.68%
As % of the Job Titles category 0.53% 0.62% 0.73%
Number of salaries quoted 42 57 81
Average salary £42,500 £40,500 £45,000
Average salary % change year-on-year
+4.93% -10.00%
90% offered a salary of more than £32,500 £32,300 £33,500
10% offered a salary of more than £57,250 £52,500 £55,000
UK excluding London average salary £34,000 £32,500 £34,500
% change year-on-year
+4.61% -5.79%
3rd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10752 11058 11940
As % of all permanent IT jobs located in the City of London 92.72% 93.14% 93.88%
Number of salaries quoted 9078 9738 10938
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

3rd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the City of London region.

3rd Line Support Salary Trend in the City of London

3rd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the City of London region over the 3 months to 12 September 2014.

3rd Line Support Salary Histogram in the City of London

3rd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 12 September 2014, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 86 (78.90%) Windows
2 66 (60.55%) Active Directory
3 65 (59.63%) VMware
4 56 (51.38%) MS Exchange
5 50 (45.87%) Microsoft
6 48 (44.04%) Microsoft Certification
7 43 (39.45%) ITIL
8 39 (35.78%) Windows Server 2008
9 35 (32.11%) Cisco
10 33 (30.28%) MCSE
10 33 (30.28%) Finance
11 31 (28.44%) Cisco Certification
12 30 (27.52%) Citrix
12 30 (27.52%) Windows Server 2003
12 30 (27.52%) SCCM
13 28 (25.69%) SAN
13 28 (25.69%) Windows Server 2012
14 26 (23.85%) SQL
14 26 (23.85%) VMware Infrastructure
15 25 (22.94%) MS Excel
16 24 (22.02%) Linux
16 24 (22.02%) Exchange Server 2010
17 23 (21.10%) MCSA
18 22 (20.18%) CCNA
19 20 (18.35%) WAN
19 20 (18.35%) SQL Server
20 19 (17.43%) XenApp
21 17 (15.60%) SCOM
22 16 (14.68%) Windows 7
22 16 (14.68%) VMware Certified Professional (VCP)

3rd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 12 September 2014, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (51.38%) MS Exchange
2 24 (22.02%) Exchange Server 2010
3 14 (12.84%) Lync
4 12 (11.01%) Exchange Server 2013
4 12 (11.01%) Exchange Server 2007
4 12 (11.01%) SharePoint
5 9 (8.26%) Exchange Server 2003
6 7 (6.42%) IIS
7 5 (4.59%) Blackberry Enterprise Server
8 3 (2.75%) Tomcat
9 1 (0.92%) Apache
9 1 (0.92%) WorkSite
9 1 (0.92%) BizTalk Server
Applications
1 25 (22.94%) MS Excel
2 10 (9.17%) MS Office
Business Applications
1 3 (2.75%) Eikon
2 1 (0.92%) Agresso
2 1 (0.92%) Remedy ITSM
Cloud Services
1 4 (3.67%) Office 365
2 1 (0.92%) SaaS
Communications & Networking
1 28 (25.69%) SAN
2 20 (18.35%) WAN
3 16 (14.68%) LAN
3 16 (14.68%) Firewall
4 11 (10.09%) DNS
5 10 (9.17%) TCP/IP
6 8 (7.34%) DHCP
7 7 (6.42%) VoIP
8 6 (5.50%) ISDN
8 6 (5.50%) NAS
9 5 (4.59%) VLAN
10 4 (3.67%) VPN
11 3 (2.75%) MPLS
11 3 (2.75%) BGP
11 3 (2.75%) IP Telephony
11 3 (2.75%) Cisco IOS
11 3 (2.75%) iSCSI
12 2 (1.83%) VPLS
12 2 (1.83%) Wi-Fi
12 2 (1.83%) Wireless
Database & Business Intelligence
1 20 (18.35%) SQL Server
2 7 (6.42%) MySQL
3 3 (2.75%) SQL Server 2008
4 1 (0.92%) Hadoop
4 1 (0.92%) MongoDB
4 1 (0.92%) Big Data
4 1 (0.92%) Crystal Reports
4 1 (0.92%) MS Access
4 1 (0.92%) SQL Server 2000
4 1 (0.92%) PostgreSQL
Development Applications
1 2 (1.83%) TeamCity
2 1 (0.92%) Mercurial
2 1 (0.92%) Hudson
2 1 (0.92%) VSS/SourceSafe
2 1 (0.92%) MSI
2 1 (0.92%) CruiseControl
General
1 33 (30.28%) Finance
2 10 (9.17%) Banking
3 5 (4.59%) Law
4 4 (3.67%) Telecoms
5 3 (2.75%) Advertising
6 2 (1.83%) Marketing
6 2 (1.83%) Retail
6 2 (1.83%) Billing
7 1 (0.92%) Investment Banking
7 1 (0.92%) Back Office
7 1 (0.92%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.83%) J2EE
2 1 (0.92%) ASP.NET
2 1 (0.92%) Web Services
2 1 (0.92%) ActiveMQ
2 1 (0.92%) Software Packaging
2 1 (0.92%) Apache Camel
2 1 (0.92%) .NET
Miscellaneous
1 9 (8.26%) Blackberry
2 8 (7.34%) Clustering
3 7 (6.42%) Replication
4 3 (2.75%) PKI
4 3 (2.75%) Visualisation
4 3 (2.75%) Analytical Skills
5 2 (1.83%) iPad
5 2 (1.83%) Grid Computing
5 2 (1.83%) Enterprise Software
5 2 (1.83%) EqualLogic
5 2 (1.83%) PDA
5 2 (1.83%) Management Information System
6 1 (0.92%) Foreign Exchange (FX)
6 1 (0.92%) Firmware
6 1 (0.92%) Fixed Income
6 1 (0.92%) Equities
6 1 (0.92%) Animation
6 1 (0.92%) Data Protection Act
6 1 (0.92%) Computer Science
6 1 (0.92%) Social Media
Operating Systems
1 86 (78.90%) Windows
2 39 (35.78%) Windows Server 2008
3 30 (27.52%) Windows Server 2003
4 28 (25.69%) Windows Server 2012
5 24 (22.02%) Linux
6 16 (14.68%) Windows 7
7 15 (13.76%) Windows XP
8 12 (11.01%) UNIX
9 8 (7.34%) Windows 8
10 6 (5.50%) Android
11 2 (1.83%) AIX
11 2 (1.83%) Apple iOS
11 2 (1.83%) Red Hat Enterprise Linux
11 2 (1.83%) Mac OS
12 1 (0.92%) CentOS
12 1 (0.92%) Mac OS X
12 1 (0.92%) Ubuntu
Processes & Methodologies
1 43 (39.45%) ITIL
2 13 (11.93%) Change Management
3 8 (7.34%) Migration
4 5 (4.59%) Problem Management
5 4 (3.67%) Disaster Recovery
6 3 (2.75%) Network Monitoring
6 3 (2.75%) Mentoring
6 3 (2.75%) Data Protection
6 3 (2.75%) Service Delivery
7 2 (1.83%) Network Management
7 2 (1.83%) ITIL V3
7 2 (1.83%) ITIL V2
7 2 (1.83%) SIEM
7 2 (1.83%) Analytics
7 2 (1.83%) Security Management
7 2 (1.83%) CRM
7 2 (1.83%) Configuration Management
7 2 (1.83%) Business Continuity
7 2 (1.83%) Information Security
7 2 (1.83%) Asset Management
Programming Languages
1 26 (23.85%) SQL
2 8 (7.34%) PowerShell
3 5 (4.59%) Java
4 2 (1.83%) Perl
4 2 (1.83%) VBA
4 2 (1.83%) Shell Script
4 2 (1.83%) MATLAB
5 1 (0.92%) Bash Shell
5 1 (0.92%) C
5 1 (0.92%) Python
5 1 (0.92%) T-SQL
5 1 (0.92%) VBScript
5 1 (0.92%) VB
Qualifications
1 48 (44.04%) Microsoft Certification
2 33 (30.28%) MCSE
3 31 (28.44%) Cisco Certification
4 23 (21.10%) MCSA
5 22 (20.18%) CCNA
6 16 (14.68%) VMware Certified Professional (VCP)
7 15 (13.76%) MCITP
8 12 (11.01%) Degree
9 9 (8.26%) Citrix Certification
10 8 (7.34%) CCA
11 7 (6.42%) CCNP
11 7 (6.42%) MCTS
12 6 (5.50%) JNCIA
12 6 (5.50%) A+ Certification
12 6 (5.50%) CCAA
13 4 (3.67%) MCP
14 2 (1.83%) Security Cleared
15 1 (0.92%) VCP4
15 1 (0.92%) VCP5
15 1 (0.92%) SC Cleared
Quality Assurance & Compliance
1 6 (5.50%) SLA
2 2 (1.83%) Solvency II
3 1 (0.92%) ISO 9001
System Software
1 66 (60.55%) Active Directory
2 26 (23.85%) VMware Infrastructure
3 19 (17.43%) XenApp
4 13 (11.93%) vSphere
5 8 (7.34%) VMware ESX
6 7 (6.42%) VMware ESXi
6 7 (6.42%) Hyper-V
7 6 (5.50%) Citrix Presentation Server
8 4 (3.67%) ISA Server
8 4 (3.67%) XenDesktop
9 2 (1.83%) Microsoft App-V
9 2 (1.83%) ProxySG
10 1 (0.92%) Xen
10 1 (0.92%) Samba
10 1 (0.92%) NFS
10 1 (0.92%) VirtualBox
10 1 (0.92%) XenServer
Systems Management
1 30 (27.52%) SCCM
2 17 (15.60%) SCOM
3 4 (3.67%) SCOrch
3 4 (3.67%) WSUS
4 2 (1.83%) NetBackup
4 2 (1.83%) WMI
5 1 (0.92%) Norton AntiVirus
5 1 (0.92%) Backup Exec
5 1 (0.92%) SCSM
5 1 (0.92%) SCVMM
5 1 (0.92%) SolarWinds Orion
5 1 (0.92%) HP SIM
5 1 (0.92%) Puppet
5 1 (0.92%) FortiGate
5 1 (0.92%) Symantec Enterprise Vault
Vendors
1 65 (59.63%) VMware
2 50 (45.87%) Microsoft
3 35 (32.11%) Cisco
4 30 (27.52%) Citrix
5 10 (9.17%) Oracle
6 7 (6.42%) Juniper
7 5 (4.59%) Apple
7 5 (4.59%) SolarWinds
7 5 (4.59%) Symantec
8 4 (3.67%) HP
9 3 (2.75%) Salesforce.com
9 3 (2.75%) Bloomberg
9 3 (2.75%) Fidessa
9 3 (2.75%) Mitel
10 2 (1.83%) Altiris
10 2 (1.83%) Blue Coat
10 2 (1.83%) SonicWALL
10 2 (1.83%) Remedy
10 2 (1.83%) AppSense
10 2 (1.83%) CyberSource
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