The first table below looks at the demand for the 3rd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Third Line Support
Rank 267 262 280
Rank change year-on-year
-5 +18
Permanent jobs requiring a 3rd Line Support 51 62 54
As % of all permanent IT jobs located in the City of London 0.433% 0.472% 0.356%
As % of the Job Titles category 0.467% 0.507% 0.381%
Number of salaries quoted 31 59 48
Average salary £38,500 £39,500 £38,000
Average salary % change year-on-year
-2.53% +3.94%
90% offered a salary of more than £33,000 £32,500 £29,700
10% offered a salary of more than £55,000 £50,000 £47,950
UK excluding London average salary £32,500 £35,000 £32,500
% change year-on-year
-7.14% +7.69%
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category
10921 12230 14187
As % of all permanent IT jobs located in the City of London 92.83% 93.10% 93.61%
Number of salaries quoted 9422 11124 12765
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £32,521 £32,500 £32,500
10% offered a salary of more than £75,000 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
3rd Line Support
London

3rd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support across the City of London region as a proportion of the total demand within the Job Titles category.

City of London 3rd Line Support Jobs Demand Trend

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the City of London region.

City of London 3rd Line Support Salary Trend

3rd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the City of London region over the 3 months to 21 May 2013.

City of London 3rd Line Support Salary Histogram

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 75 (66.96%) Windows
2 60 (53.57%) VMware
3 53 (47.32%) Windows Server 2008
3 53 (47.32%) Active Directory
4 45 (40.18%) Windows Server 2003
5 41 (36.61%) Microsoft
6 38 (33.93%) MS Exchange
7 36 (32.14%) Citrix
8 29 (25.89%) SAN
9 28 (25.00%) ITIL
10 27 (24.11%) Cisco
11 26 (23.21%) Exchange Server 2010
12 25 (22.32%) Firewall
13 24 (21.43%) Cisco Certification
14 22 (19.64%) SQL
15 21 (18.75%) VMware Infrastructure
16 20 (17.86%) Finance
17 18 (16.07%) CCNP
18 17 (15.18%) Blackberry
18 17 (15.18%) VMware ESX
19 16 (14.29%) SQL Server
20 15 (13.39%) MS Excel
20 15 (13.39%) Microsoft Certification
20 15 (13.39%) Juniper
21 14 (12.50%) MCSE
21 14 (12.50%) Clustering
22 13 (11.61%) Unified Communications
22 13 (11.61%) VMware ESXi
22 13 (11.61%) CCIE
22 13 (11.61%) LAN

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (6.250%) COM
2 6 (5.357%) ASP.NET
2 6 (5.357%) .NET
3 4 (3.571%) Software Packaging
4 3 (2.679%) HTML
5 2 (1.786%) Application Packaging
Application Platforms
1 38 (33.93%) MS Exchange
2 26 (23.21%) Exchange Server 2010
3 12 (10.71%) Exchange Server 2007
4 11 (9.821%) Blackberry Enterprise Server
5 8 (7.143%) SharePoint
6 7 (6.250%) Exchange Server 2003
7 3 (2.679%) IIS
8 2 (1.786%) Lync
9 1 (0.893%) Lotus Notes
9 1 (0.893%) ESB
9 1 (0.893%) Exchange Server 2000
9 1 (0.893%) SharePoint 2010
Applications
1 15 (13.39%) MS Excel
2 8 (7.143%) MS Office
Communications & Networking
1 29 (25.89%) SAN
2 25 (22.32%) Firewall
3 13 (11.61%) Unified Communications
3 13 (11.61%) LAN
4 12 (10.71%) MPLS
5 11 (9.821%) DNS
6 10 (8.929%) DHCP
7 9 (8.036%) TCP/IP
8 6 (5.357%) VPN
9 4 (3.571%) VoIP
10 3 (2.679%) Wireless
10 3 (2.679%) Internet
10 3 (2.679%) WAN
10 3 (2.679%) NAS
11 2 (1.786%) Cisco IOS
11 2 (1.786%) VLAN
11 2 (1.786%) SMTP
11 2 (1.786%) PBX
11 2 (1.786%) HTTP
12 1 (0.893%) NetScaler
Database & Business Intelligence
1 16 (14.29%) SQL Server
2 7 (6.250%) SQL Server 2008
3 5 (4.464%) SQL Server 2005
4 3 (2.679%) GIS
4 3 (2.679%) MySQL
5 1 (0.893%) SQL Server 2000
5 1 (0.893%) Oracle 8/8i
Development Applications
1 1 (0.893%) Jenkins
1 1 (0.893%) Trac
1 1 (0.893%) JMeter
1 1 (0.893%) Subversion
1 1 (0.893%) Hudson
General
1 20 (17.86%) Finance
2 8 (7.143%) Banking
3 7 (6.250%) Law
4 6 (5.357%) Marketing
5 4 (3.571%) International Banking
5 4 (3.571%) Telecoms
6 3 (2.679%) Legal
6 3 (2.679%) Billing
7 2 (1.786%) Investment Banking
7 2 (1.786%) Retail
7 2 (1.786%) Back Office
7 2 (1.786%) Financial Institution
8 1 (0.893%) Advertising
Miscellaneous
1 17 (15.18%) Blackberry
2 14 (12.50%) Clustering
3 3 (2.679%) CLARiiON
3 3 (2.679%) Fixed Income
3 3 (2.679%) Celerra
4 2 (1.786%) Hedge funds
4 2 (1.786%) iPhone
4 2 (1.786%) Market Risk
4 2 (1.786%) Computer Science
4 2 (1.786%) Equities
5 1 (0.893%) Enterprise Software
5 1 (0.893%) Replication
5 1 (0.893%) Foreign Exchange (FX)
5 1 (0.893%) NHS
5 1 (0.893%) Thin Client
5 1 (0.893%) Statistics
5 1 (0.893%) Fat Client
5 1 (0.893%) Data Integration
5 1 (0.893%) SaaS
5 1 (0.893%) SWIFT
Operating Systems
1 75 (66.96%) Windows
2 53 (47.32%) Windows Server 2008
3 45 (40.18%) Windows Server 2003
4 11 (9.821%) Windows XP
5 9 (8.036%) Windows 7
6 6 (5.357%) Linux
7 5 (4.464%) UNIX
8 2 (1.786%) Windows 2000 Server
8 2 (1.786%) Android
8 2 (1.786%) Windows 8
9 1 (0.893%) Windows Server 2012
9 1 (0.893%) Solaris
9 1 (0.893%) NetWare
9 1 (0.893%) Windows Vista
Processes & Methodologies
1 28 (25.00%) ITIL
2 7 (6.250%) Disaster Recovery
2 7 (6.250%) Problem Management
3 5 (4.464%) OpenUP
4 4 (3.571%) Business Continuity
4 4 (3.571%) Change Management
5 3 (2.679%) Service Delivery
5 3 (2.679%) Project Management
5 3 (2.679%) CRM
5 3 (2.679%) Change Control
6 2 (1.786%) Time Management
6 2 (1.786%) Continuous Integration
6 2 (1.786%) BCP
6 2 (1.786%) Migration
6 2 (1.786%) ITSM
7 1 (0.893%) Infrastructure Management
7 1 (0.893%) Capacity Management
7 1 (0.893%) Service Management
7 1 (0.893%) Process Management
7 1 (0.893%) PRINCE
Programming Languages
1 22 (19.64%) SQL
2 3 (2.679%) VB
2 3 (2.679%) VBA
2 3 (2.679%) PL/SQL
2 3 (2.679%) Python
2 3 (2.679%) PowerShell
3 2 (1.786%) C#
4 1 (0.893%) Java
4 1 (0.893%) VBScript
Qualifications
1 24 (21.43%) Cisco Certification
2 18 (16.07%) CCNP
3 15 (13.39%) Microsoft Certification
4 14 (12.50%) MCSE
5 13 (11.61%) CCIE
6 12 (10.71%) CCIP
7 11 (9.821%) Degree
8 9 (8.036%) CCNA
9 7 (6.250%) MCSA
9 7 (6.250%) VMware Certified Professional (VCP)
10 6 (5.357%) MCITP
11 2 (1.786%) CCVP
11 2 (1.786%) CCA
11 2 (1.786%) Citrix Certification
12 1 (0.893%) MCP
12 1 (0.893%) ITIL Certification
12 1 (0.893%) MCDST
12 1 (0.893%) MCTS
Quality Assurance & Compliance
1 5 (4.464%) SLA
System Software
1 53 (47.32%) Active Directory
2 21 (18.75%) VMware Infrastructure
3 17 (15.18%) VMware ESX
4 13 (11.61%) VMware ESXi
5 8 (7.143%) XenApp
6 6 (5.357%) Hyper-V
7 3 (2.679%) ISA Server
7 3 (2.679%) XenServer
7 3 (2.679%) vSphere
8 2 (1.786%) Citrix Presentation Server
8 2 (1.786%) Microsoft App-V
9 1 (0.893%) Terminal Server
9 1 (0.893%) NDS
9 1 (0.893%) Xen
9 1 (0.893%) ProxySG
9 1 (0.893%) VMware Server
9 1 (0.893%) XenDesktop
9 1 (0.893%) IAG
9 1 (0.893%) UAG
9 1 (0.893%) Forefront TMG
Systems Management
1 6 (5.357%) SCCM
1 6 (5.357%) Tivoli
1 6 (5.357%) Tivoli Monitoring
1 6 (5.357%) Tivoli Storage Manager
2 2 (1.786%) Backup Exec
2 2 (1.786%) MAILsweeper
2 2 (1.786%) Cisco UCCX
3 1 (0.893%) Symantec Enterprise Vault
3 1 (0.893%) Cisco CUCM
3 1 (0.893%) Nagios
3 1 (0.893%) WSUS
3 1 (0.893%) SCOM
3 1 (0.893%) Cisco UCCE
3 1 (0.893%) McAfee ePO
3 1 (0.893%) Cacti
Vendors
1 60 (53.57%) VMware
2 41 (36.61%) Microsoft
3 36 (32.14%) Citrix
4 27 (24.11%) Cisco
5 15 (13.39%) Juniper
6 13 (11.61%) CheckPoint
7 7 (6.250%) EMC
7 7 (6.250%) IBM
8 5 (4.464%) LANDesk
9 4 (3.571%) HP
9 4 (3.571%) Oracle
9 4 (3.571%) NetApp
10 3 (2.679%) Bloomberg
11 2 (1.786%) F5
11 2 (1.786%) SolarWinds
11 2 (1.786%) Patsystems
11 2 (1.786%) GL TRADE
11 2 (1.786%) Blue Coat
11 2 (1.786%) ION Trading
11 2 (1.786%) Fidessa
City of London
Microsoft 3rd Line Support Engineer LondonPermanent Up to £36,000 My client is a growing managed service provider, who is looking for a 3rd line support engineer. The...
Satigo
Salary: £30000 - £36000 per annum
Posted: 15 May 2013
City, London
The Application Support team provides 3rd line support on Microsoft desktop and Citrix based applications... SCCM. Citrix Presentation Server / XenApp. Experience working a structured / ITIL environment... Windows 7...
Refreshing Recruitment
Salary: £30000 - £35000 per annum + Bens, 35hr wk, 10-4pm core hrs
Posted: 20 May 2013