The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 275 288 266
Rank change year-on-year
+13 -22
Permanent jobs requiring a 3rd Line Support 34 57 66
As % of all permanent IT jobs located in the City of London 0.33% 0.45% 0.55%
As % of the Job Titles category 0.36% 0.49% 0.59%
Number of salaries quoted 33 45 47
Average salary £47,500 £42,500 £42,000
Average salary % change year-on-year
+11.76% +1.19%
90% offered a salary of more than £33,100 £27,500 £34,800
10% offered a salary of more than £80,000 £57,500 £55,000
UK excluding London average salary £36,000 £34,000 £32,500
% change year-on-year
+5.88% +4.61%
3rd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9441 11652 11236
As % of all permanent IT jobs located in the City of London 92.27% 92.50% 93.11%
Number of salaries quoted 8153 9827 9754
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £33,500 £32,500 £32,500
10% offered a salary of more than £77,500 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

3rd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the City of London region.

3rd Line Support Salary Trend in the City of London

3rd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the City of London region over the 3 months to 6 July 2015.

3rd Line Support Salary Histogram in the City of London

3rd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 6 July 2015, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 63 (75.00%) Windows
2 53 (63.10%) VMware
3 42 (50.00%) Citrix
4 41 (48.81%) Windows Server 2008
5 37 (44.05%) VMware Infrastructure
5 37 (44.05%) Active Directory
6 35 (41.67%) Windows Server 2012
7 31 (36.90%) MS Excel
8 30 (35.71%) DNS
9 29 (34.52%) DHCP
10 28 (33.33%) MS Exchange
11 25 (29.76%) SLA
12 23 (27.38%) Service Delivery
12 23 (27.38%) Network Management
13 22 (26.19%) SQL
14 19 (22.62%) Microsoft
14 19 (22.62%) Exchange Server 2010
15 12 (14.29%) Front Office
15 12 (14.29%) SAN
15 12 (14.29%) Windows Server 2003
15 12 (14.29%) C#
15 12 (14.29%) Hyper-V
15 12 (14.29%) WPF
16 11 (13.10%) SCCM
16 11 (13.10%) Agile Software Development
17 10 (11.90%) Asset Management
17 10 (11.90%) Microsoft Certification
17 10 (11.90%) Windows 7
18 9 (10.71%) vSphere
18 9 (10.71%) Entity Framework

3rd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 6 July 2015, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (33.33%) MS Exchange
2 19 (22.62%) Exchange Server 2010
3 8 (9.52%) Exchange Server 2007
4 5 (5.95%) Exchange Server 2003
5 4 (4.76%) SharePoint
5 4 (4.76%) Exchange Server 2013
6 3 (3.57%) Lync
6 3 (3.57%) Blackberry Enterprise Server
6 3 (3.57%) IIS
7 1 (1.19%) Apache
7 1 (1.19%) Live Communications Server
Applications
1 31 (36.90%) MS Excel
2 7 (8.33%) MS Office
Cloud Services
1 2 (2.38%) Office 365
2 1 (1.19%) Mimecast
2 1 (1.19%) Microsoft Azure
2 1 (1.19%) Amazon AWS
2 1 (1.19%) SaaS
Communications & Networking
1 30 (35.71%) DNS
2 29 (34.52%) DHCP
3 12 (14.29%) SAN
4 9 (10.71%) LAN
5 8 (9.52%) WAN
5 8 (9.52%) Firewall
6 5 (5.95%) TCP/IP
6 5 (5.95%) VPN
7 4 (4.76%) NAS
8 1 (1.19%) IPv4
8 1 (1.19%) ADSL
8 1 (1.19%) ISDN
8 1 (1.19%) Wireless
8 1 (1.19%) VLAN
8 1 (1.19%) iSCSI
8 1 (1.19%) Internet
8 1 (1.19%) MPLS
8 1 (1.19%) NetScreen
Database & Business Intelligence
1 8 (9.52%) SQL Server Reporting Services
1 8 (9.52%) SQL Server Integration Services
2 5 (5.95%) SQL Server
3 2 (2.38%) SQL Server Analysis Services
4 1 (1.19%) MS Access
General
1 12 (14.29%) Front Office
2 8 (9.52%) Finance
3 4 (4.76%) Law
3 4 (4.76%) Legal
4 2 (2.38%) Advertising
4 2 (2.38%) Telecoms
5 1 (1.19%) Games
5 1 (1.19%) Banking
Libraries, Frameworks & Software Standards
1 12 (14.29%) WPF
2 9 (10.71%) Entity Framework
3 8 (9.52%) .NET
4 6 (7.14%) ASP.NET
5 5 (5.95%) .NET Framework
6 1 (1.19%) WCF
6 1 (1.19%) XML
6 1 (1.19%) JMS
6 1 (1.19%) JMX
6 1 (1.19%) Hibernate
6 1 (1.19%) Spring
Miscellaneous
1 5 (5.95%) Hedge funds
1 5 (5.95%) Data Centre
2 3 (3.57%) iPhone
3 2 (2.38%) HP Storage
3 2 (2.38%) Management Information System
3 2 (2.38%) Video Conferencing
4 1 (1.19%) EMC VNX
4 1 (1.19%) Statistics
4 1 (1.19%) Computer Science
4 1 (1.19%) Fat Client
4 1 (1.19%) Thin Client
4 1 (1.19%) Blackberry
Operating Systems
1 63 (75.00%) Windows
2 41 (48.81%) Windows Server 2008
3 35 (41.67%) Windows Server 2012
4 12 (14.29%) Windows Server 2003
5 10 (11.90%) Windows 7
6 7 (8.33%) Linux
6 7 (8.33%) Windows XP
7 4 (4.76%) Windows 8
8 3 (3.57%) UNIX
9 2 (2.38%) Debian
9 2 (2.38%) Red Hat Enterprise Linux
10 1 (1.19%) Apple iOS
Processes & Methodologies
1 23 (27.38%) Service Delivery
1 23 (27.38%) Network Management
2 11 (13.10%) Agile Software Development
3 10 (11.90%) Asset Management
4 7 (8.33%) MVC
4 7 (8.33%) ITIL
4 7 (8.33%) Investment Management
5 5 (5.95%) Server Building
5 5 (5.95%) Scrum
6 4 (4.76%) Data Protection
7 3 (3.57%) Business Intelligence
7 3 (3.57%) ITSM
8 2 (2.38%) Information Security Management
8 2 (2.38%) Security Management
8 2 (2.38%) Configuration Management
8 2 (2.38%) Service Management
8 2 (2.38%) Information Security
8 2 (2.38%) Incident Management
8 2 (2.38%) Problem Management
8 2 (2.38%) Use Case
Programming Languages
1 22 (26.19%) SQL
2 12 (14.29%) C#
3 7 (8.33%) T-SQL
4 3 (3.57%) PowerShell
5 1 (1.19%) Java
5 1 (1.19%) C
Qualifications
1 10 (11.90%) Microsoft Certification
2 7 (8.33%) MCSE
3 6 (7.14%) CCNA
3 6 (7.14%) Cisco Certification
4 5 (5.95%) CCA
4 5 (5.95%) Citrix Certification
5 3 (3.57%) MCSA
5 3 (3.57%) CCNP
5 3 (3.57%) Degree
6 2 (2.38%) VCAP
6 2 (2.38%) VMware Certified Professional (VCP)
6 2 (2.38%) CCEA
7 1 (1.19%) JNCIA
Quality Assurance & Compliance
1 25 (29.76%) SLA
System Software
1 37 (44.05%) Active Directory
1 37 (44.05%) VMware Infrastructure
2 12 (14.29%) Hyper-V
3 9 (10.71%) vSphere
4 8 (9.52%) XenApp
5 7 (8.33%) XenDesktop
6 3 (3.57%) Microsoft App-V
7 2 (2.38%) vCloud
7 2 (2.38%) VMware ESX
8 1 (1.19%) BitLocker
8 1 (1.19%) VMware Server
8 1 (1.19%) ISA Server
Systems Management
1 11 (13.10%) SCCM
2 6 (7.14%) SCOM
3 2 (2.38%) NetBackup
4 1 (1.19%) Backup Exec
4 1 (1.19%) WSUS
4 1 (1.19%) Veritas Storage Foundation
4 1 (1.19%) SCVMM
4 1 (1.19%) SCSM
4 1 (1.19%) AirWatch
4 1 (1.19%) Unicenter
4 1 (1.19%) Netcool
4 1 (1.19%) OpenView Configuration Management
Vendors
1 53 (63.10%) VMware
2 42 (50.00%) Citrix
3 19 (22.62%) Microsoft
4 9 (10.71%) NetApp
5 8 (9.52%) HP
5 8 (9.52%) Cisco
6 4 (4.76%) Altiris
6 4 (4.76%) SolarWinds
7 3 (3.57%) Apple
8 2 (2.38%) CommVault
8 2 (2.38%) Red Hat
8 2 (2.38%) Oracle
8 2 (2.38%) Dell
8 2 (2.38%) EMC
8 2 (2.38%) SonicWALL
8 2 (2.38%) Veeam
8 2 (2.38%) MobileIron
8 2 (2.38%) Symantec
9 1 (1.19%) Meraki
9 1 (1.19%) Bomgar
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