The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Third Line Support
Rank 224 270 261
Rank change year-on-year
+46 -9
Permanent jobs requiring a 3rd Line Support 32 52 55
As % of all permanent IT jobs located in the City of London 0.48% 0.51% 0.52%
As % of the Job Titles category 0.51% 0.53% 0.55%
Number of salaries quoted 32 45 53
Average salary £39,500 £40,000 £42,500
Average salary % change year-on-year
-1.25% -5.88%
90% offered a salary of more than £32,500 £35,000 £31,000
10% offered a salary of more than £42,500 £49,200 £57,500
UK excluding London average salary £35,000 £35,000 £33,500
% change year-on-year
- +4.47%
3rd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6294 9752 9929
As % of all permanent IT jobs located in the City of London 95.06% 95.41% 94.62%
Number of salaries quoted 5650 8452 8446
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £35,000 £33,500 £32,500
10% offered a salary of more than £85,000 £80,000 £77,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

3rd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the City of London region.

3rd Line Support Salary Trend in the City of London

3rd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the City of London region over the 3 months to 13 February 2016.

3rd Line Support Salary Histogram in the City of London

3rd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 13 February 2016, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 62 (89.86%) Windows
2 48 (69.57%) Microsoft
3 41 (59.42%) VMware
4 40 (57.97%) Active Directory
5 31 (44.93%) Citrix
5 31 (44.93%) Windows Server
6 30 (43.48%) Microsoft Certification
7 28 (40.58%) VMware Infrastructure
8 27 (39.13%) MS Excel
9 24 (34.78%) Windows Server 2008
10 22 (31.88%) Windows 7
10 22 (31.88%) Windows Server 2012
10 22 (31.88%) MS Exchange
10 22 (31.88%) Cisco
11 19 (27.54%) SQL
11 19 (27.54%) Windows 8
12 18 (26.09%) IIS
12 18 (26.09%) MCSA
12 18 (26.09%) Blackberry
12 18 (26.09%) Firewall
13 17 (24.64%) SQL Server
14 15 (21.74%) Exchange Server 2010
14 15 (21.74%) Problem Management
14 15 (21.74%) ITIL
14 15 (21.74%) Clustering
15 14 (20.29%) MCSE
16 13 (18.84%) MS Office
16 13 (18.84%) SCCM
17 12 (17.39%) Hyper-V
17 12 (17.39%) Exchange Server 2013

3rd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 13 February 2016, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (31.88%) MS Exchange
2 18 (26.09%) IIS
3 15 (21.74%) Exchange Server 2010
4 12 (17.39%) Exchange Server 2013
5 5 (7.25%) Blackberry Enterprise Server
5 5 (7.25%) SharePoint
5 5 (7.25%) Skype for Business
6 4 (5.80%) Exchange Server 2003
7 2 (2.90%) Exchange Server 2007
7 2 (2.90%) JBoss
7 2 (2.90%) Tomcat
8 1 (1.45%) SharePoint 2010
8 1 (1.45%) SharePoint 2013
8 1 (1.45%) SharePoint Server
Applications
1 27 (39.13%) MS Excel
2 13 (18.84%) MS Office
Business Applications
1 2 (2.90%) Cognos Planning
1 2 (2.90%) ResourceLink
1 2 (2.90%) Unit4 Business World
2 1 (1.45%) Dynamics AX
Cloud Services
1 11 (15.94%) Office 365
2 2 (2.90%) Google Apps
3 1 (1.45%) Microsoft Azure
3 1 (1.45%) Mimecast
Communications & Networking
1 18 (26.09%) Firewall
2 12 (17.39%) SAN
3 11 (15.94%) LAN
4 8 (11.59%) VoIP
4 8 (11.59%) VPN
5 7 (10.14%) DNS
6 6 (8.70%) VLAN
7 5 (7.25%) DMZ
7 5 (7.25%) SSL
7 5 (7.25%) TCP/IP
7 5 (7.25%) WLAN
8 4 (5.80%) Wireless
9 3 (4.35%) DHCP
9 3 (4.35%) Internet
9 3 (4.35%) WAN
10 2 (2.90%) 3G
10 2 (2.90%) Ethernet
10 2 (2.90%) FTP
10 2 (2.90%) HTTP
10 2 (2.90%) IPv4
Database & Business Intelligence
1 17 (24.64%) SQL Server
2 3 (4.35%) SQL Server 2005
2 3 (4.35%) SQL Server 2012
3 2 (2.90%) Cognos Impromptu
Development Applications
1 9 (13.04%) ProC
General
1 9 (13.04%) Finance
2 5 (7.25%) Advertising
3 4 (5.80%) Law
4 2 (2.90%) Back Office
4 2 (2.90%) Banking
4 2 (2.90%) Retail
5 1 (1.45%) Games
5 1 (1.45%) Japanese Language
5 1 (1.45%) Legal
5 1 (1.45%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (4.35%) Software Packaging
1 3 (4.35%) WSH
Miscellaneous
1 18 (26.09%) Blackberry
2 15 (21.74%) Clustering
3 9 (13.04%) iPhone
4 4 (5.80%) Fat Client
4 4 (5.80%) Thin Client
4 4 (5.80%) User Experience
4 4 (5.80%) Video Conferencing
5 2 (2.90%) Data Centre
5 2 (2.90%) iPad
5 2 (2.90%) Smartphone
6 1 (1.45%) Analytical Skills
6 1 (1.45%) Data Protection Act
6 1 (1.45%) Replication
6 1 (1.45%) SWIFT
Operating Systems
1 62 (89.86%) Windows
2 31 (44.93%) Windows Server
3 24 (34.78%) Windows Server 2008
4 22 (31.88%) Windows 7
4 22 (31.88%) Windows Server 2012
5 19 (27.54%) Windows 8
6 10 (14.49%) Windows Server 2003
7 9 (13.04%) Android
7 9 (13.04%) Windows Mobile
8 4 (5.80%) Apple iOS
9 3 (4.35%) Linux
9 3 (4.35%) Windows XP
10 2 (2.90%) Mac OS
10 2 (2.90%) Mac OS X
11 1 (1.45%) Windows Vista
Processes & Methodologies
1 15 (21.74%) ITIL
1 15 (21.74%) Problem Management
2 11 (15.94%) Migration
3 10 (14.49%) Service Management
4 9 (13.04%) CRM
4 9 (13.04%) Time Management
5 5 (7.25%) Change Management
5 5 (7.25%) Patch Management
6 4 (5.80%) E-Commerce
7 3 (4.35%) Data Protection
7 3 (4.35%) Network Load Balancing
8 2 (2.90%) Change Control
8 2 (2.90%) Configuration Management
8 2 (2.90%) Fund Management
8 2 (2.90%) ITIL V3
8 2 (2.90%) Mentoring
8 2 (2.90%) Presales
8 2 (2.90%) Project Management
8 2 (2.90%) Service Delivery
8 2 (2.90%) Workflow
Programming Languages
1 19 (27.54%) SQL
2 10 (14.49%) PowerShell
3 3 (4.35%) VBScript
4 1 (1.45%) Python
Qualifications
1 30 (43.48%) Microsoft Certification
2 18 (26.09%) MCSA
3 14 (20.29%) MCSE
4 11 (15.94%) MCP
5 10 (14.49%) CCNA
5 10 (14.49%) Cisco Certification
6 9 (13.04%) Citrix Certification
7 6 (8.70%) MCITP
7 6 (8.70%) VMware Certified Professional (VCP)
8 4 (5.80%) ITIL Certification
9 3 (4.35%) CCENT
9 3 (4.35%) Security Cleared
10 2 (2.90%) CCNP
10 2 (2.90%) Degree
10 2 (2.90%) MCDST
11 1 (1.45%) ITIL Foundation Certificate
11 1 (1.45%) MCTS
Quality Assurance & Compliance
1 10 (14.49%) SLA
System Software
1 40 (57.97%) Active Directory
2 28 (40.58%) VMware Infrastructure
3 12 (17.39%) Hyper-V
4 9 (13.04%) Terminal Server
5 5 (7.25%) VMware ESX
5 5 (7.25%) XenApp
6 4 (5.80%) vSphere
7 1 (1.45%) Microsoft App-V
7 1 (1.45%) VMware ESXi
7 1 (1.45%) XenDesktop
Systems Management
1 13 (18.84%) SCCM
2 6 (8.70%) SCOM
3 4 (5.80%) SCSM
3 4 (5.80%) WSUS
4 3 (4.35%) SCOrch
4 3 (4.35%) SCVMM
5 2 (2.90%) Microsoft Data Protection Manager
5 2 (2.90%) Nagios
5 2 (2.90%) NetBackup
6 1 (1.45%) AirWatch
6 1 (1.45%) Backup Exec
6 1 (1.45%) Norton AntiVirus
6 1 (1.45%) Symantec Endpoint Protection
6 1 (1.45%) Symantec Enterprise Vault
Vendors
1 48 (69.57%) Microsoft
2 41 (59.42%) VMware
3 31 (44.93%) Citrix
4 22 (31.88%) Cisco
5 6 (8.70%) HP
5 6 (8.70%) Juniper
6 5 (7.25%) Apple
6 5 (7.25%) Brocade
6 5 (7.25%) Wyse
7 4 (5.80%) NetApp
7 4 (5.80%) Symantec
8 3 (4.35%) Avaya
8 3 (4.35%) CommVault
8 3 (4.35%) LANDesk
8 3 (4.35%) Meraki
8 3 (4.35%) MobileIron
8 3 (4.35%) Veritas
9 2 (2.90%) Cognos
9 2 (2.90%) Dell
9 2 (2.90%) Google
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Salary: £40000 - £45000 per annum + Benefits+ Bonus
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