The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Third Line Support
Rank 266 263 245
Rank change year-on-year
-3 -18
Permanent jobs requiring a 3rd Line Support 52 64 88
As % of all permanent IT jobs located in the City of London 0.46% 0.54% 0.70%
As % of the Job Titles category 0.50% 0.58% 0.74%
Number of salaries quoted 39 54 81
Average salary £42,500 £42,500 £45,000
Average salary % change year-on-year
- -5.55%
90% offered a salary of more than £32,900 £32,600 £33,500
10% offered a salary of more than £55,000 £57,500 £55,000
UK excluding London average salary £33,500 £33,250 £34,500
% change year-on-year
+0.75% -3.62%
3rd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10440 11106 11887
As % of all permanent IT jobs located in the City of London 93.14% 93.20% 94.07%
Number of salaries quoted 8854 9715 10915
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the City of London

3rd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the City of London region.

3rd Line Support Salary Trend in the City of London

3rd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the City of London region over the 3 months to 1 October 2014.

3rd Line Support Salary Histogram in the City of London

3rd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 1 October 2014, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 89 (82.41%) Windows
2 69 (63.89%) VMware
3 65 (60.19%) Active Directory
4 61 (56.48%) MS Exchange
5 49 (45.37%) Microsoft
6 48 (44.44%) Microsoft Certification
7 43 (39.81%) Windows Server 2008
8 41 (37.96%) ITIL
9 36 (33.33%) Cisco
10 33 (30.56%) MCSE
11 32 (29.63%) Cisco Certification
11 32 (29.63%) Windows Server 2003
12 31 (28.70%) Finance
12 31 (28.70%) Citrix
13 29 (26.85%) Windows Server 2012
14 27 (25.00%) VMware Infrastructure
15 26 (24.07%) SCCM
16 25 (23.15%) SAN
16 25 (23.15%) MCSA
17 24 (22.22%) MS Excel
17 24 (22.22%) SQL
18 23 (21.30%) Linux
18 23 (21.30%) Exchange Server 2010
19 21 (19.44%) SQL Server
19 21 (19.44%) CCNA
20 19 (17.59%) WAN
21 18 (16.67%) XenApp
22 17 (15.74%) Lync
22 17 (15.74%) Firewall
23 16 (14.81%) SCOM

3rd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 1 October 2014, IT jobs across the City of London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 61 (56.48%) MS Exchange
2 23 (21.30%) Exchange Server 2010
3 17 (15.74%) Lync
4 16 (14.81%) Exchange Server 2013
5 14 (12.96%) Exchange Server 2007
6 13 (12.04%) SharePoint
7 9 (8.33%) Exchange Server 2003
8 7 (6.48%) Blackberry Enterprise Server
9 6 (5.56%) IIS
10 5 (4.63%) WorkSite
11 2 (1.85%) Tomcat
12 1 (0.93%) Apache
12 1 (0.93%) BizTalk Server
Applications
1 24 (22.22%) MS Excel
2 10 (9.26%) MS Office
Business Applications
1 3 (2.78%) Eikon
2 1 (0.93%) Agresso
Cloud Services
1 3 (2.78%) Office 365
2 1 (0.93%) SaaS
Communications & Networking
1 25 (23.15%) SAN
2 19 (17.59%) WAN
3 17 (15.74%) Firewall
4 15 (13.89%) LAN
4 15 (13.89%) DNS
5 12 (11.11%) DHCP
6 10 (9.26%) TCP/IP
7 7 (6.48%) VoIP
7 7 (6.48%) NAS
8 6 (5.56%) ISDN
9 5 (4.63%) VPN
10 4 (3.70%) VLAN
11 3 (2.78%) BGP
11 3 (2.78%) MPLS
11 3 (2.78%) Cisco IOS
11 3 (2.78%) IP Telephony
11 3 (2.78%) iSCSI
12 2 (1.85%) VPLS
12 2 (1.85%) ADSL
12 2 (1.85%) LDAP
Database & Business Intelligence
1 21 (19.44%) SQL Server
2 7 (6.48%) MySQL
3 3 (2.78%) SQL Server 2008
4 2 (1.85%) SQL Server 2000
5 1 (0.93%) MS Access
5 1 (0.93%) Crystal Reports
5 1 (0.93%) PostgreSQL
5 1 (0.93%) MongoDB
5 1 (0.93%) Big Data
5 1 (0.93%) Hadoop
Development Applications
1 2 (1.85%) TeamCity
2 1 (0.93%) VSS/SourceSafe
2 1 (0.93%) MSI
2 1 (0.93%) CruiseControl
2 1 (0.93%) Hudson
2 1 (0.93%) Mercurial
General
1 31 (28.70%) Finance
2 10 (9.26%) Banking
3 8 (7.41%) Law
4 5 (4.63%) Legal
5 4 (3.70%) Telecoms
6 2 (1.85%) Marketing
6 2 (1.85%) Billing
6 2 (1.85%) Advertising
7 1 (0.93%) Investment Banking
7 1 (0.93%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.93%) .NET
1 1 (0.93%) J2EE
1 1 (0.93%) ASP.NET
1 1 (0.93%) Web Services
1 1 (0.93%) ActiveMQ
1 1 (0.93%) Apache Camel
Miscellaneous
1 8 (7.41%) Blackberry
2 7 (6.48%) Replication
3 5 (4.63%) Clustering
4 3 (2.78%) Visualisation
5 2 (1.85%) Enterprise Software
5 2 (1.85%) EqualLogic
5 2 (1.85%) iPad
5 2 (1.85%) PKI
6 1 (0.93%) Foreign Exchange (FX)
6 1 (0.93%) Management Information System
6 1 (0.93%) Fixed Income
6 1 (0.93%) Grid Computing
6 1 (0.93%) PDA
6 1 (0.93%) Data Protection Act
6 1 (0.93%) Computer Science
6 1 (0.93%) Animation
6 1 (0.93%) Equities
6 1 (0.93%) Hedge funds
6 1 (0.93%) Social Media
6 1 (0.93%) Analytical Skills
Operating Systems
1 89 (82.41%) Windows
2 43 (39.81%) Windows Server 2008
3 32 (29.63%) Windows Server 2003
4 29 (26.85%) Windows Server 2012
5 23 (21.30%) Linux
6 15 (13.89%) Windows 7
6 15 (13.89%) Windows XP
7 11 (10.19%) UNIX
8 9 (8.33%) Windows 8
9 4 (3.70%) Android
10 2 (1.85%) Red Hat Enterprise Linux
10 2 (1.85%) AIX
11 1 (0.93%) Mac OS X
11 1 (0.93%) Ubuntu
11 1 (0.93%) CentOS
Processes & Methodologies
1 41 (37.96%) ITIL
2 11 (10.19%) Change Management
3 10 (9.26%) Migration
4 5 (4.63%) Problem Management
5 4 (3.70%) Disaster Recovery
6 3 (2.78%) Time Management
6 3 (2.78%) Network Monitoring
6 3 (2.78%) Mentoring
7 2 (1.85%) Performance Monitoring
7 2 (1.85%) Data Protection
7 2 (1.85%) Information Security
7 2 (1.85%) Service Delivery
7 2 (1.85%) Security Management
7 2 (1.85%) CRM
8 1 (0.93%) Configuration Management
8 1 (0.93%) Project Management
8 1 (0.93%) Risk Management
8 1 (0.93%) Process Management
8 1 (0.93%) Data Management
8 1 (0.93%) Systems Analysis
Programming Languages
1 24 (22.22%) SQL
2 6 (5.56%) PowerShell
3 4 (3.70%) Java
4 1 (0.93%) Python
4 1 (0.93%) Perl
4 1 (0.93%) C
4 1 (0.93%) T-SQL
4 1 (0.93%) VBScript
4 1 (0.93%) VB
4 1 (0.93%) VBA
4 1 (0.93%) Shell Script
4 1 (0.93%) MATLAB
4 1 (0.93%) Bash Shell
Qualifications
1 48 (44.44%) Microsoft Certification
2 33 (30.56%) MCSE
3 32 (29.63%) Cisco Certification
4 25 (23.15%) MCSA
5 21 (19.44%) CCNA
6 16 (14.81%) VMware Certified Professional (VCP)
7 15 (13.89%) MCITP
8 14 (12.96%) Degree
9 11 (10.19%) Citrix Certification
10 8 (7.41%) CCA
11 7 (6.48%) CCNP
11 7 (6.48%) MCTS
12 6 (5.56%) CCAA
12 6 (5.56%) JNCIA
13 5 (4.63%) A+ Certification
14 4 (3.70%) MCP
15 2 (1.85%) Security Cleared
16 1 (0.93%) ITIL Certification
16 1 (0.93%) CCSE
16 1 (0.93%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (6.48%) SLA
2 1 (0.93%) ISO 9001
2 1 (0.93%) Solvency II
System Software
1 65 (60.19%) Active Directory
2 27 (25.00%) VMware Infrastructure
3 18 (16.67%) XenApp
4 14 (12.96%) vSphere
5 7 (6.48%) Hyper-V
6 6 (5.56%) VMware ESXi
6 6 (5.56%) Citrix Presentation Server
6 6 (5.56%) VMware ESX
7 4 (3.70%) ISA Server
8 3 (2.78%) XenDesktop
9 2 (1.85%) ProxySG
10 1 (0.93%) NFS
10 1 (0.93%) Firmware
10 1 (0.93%) Samba
10 1 (0.93%) Xen
10 1 (0.93%) Microsoft App-V
10 1 (0.93%) VirtualBox
Systems Management
1 26 (24.07%) SCCM
2 16 (14.81%) SCOM
3 3 (2.78%) WSUS
3 3 (2.78%) SCOrch
4 2 (1.85%) NetBackup
5 1 (0.93%) Norton AntiVirus
5 1 (0.93%) WMI
5 1 (0.93%) Backup Exec
5 1 (0.93%) HP SIM
5 1 (0.93%) Puppet
5 1 (0.93%) SCVMM
5 1 (0.93%) SolarWinds Orion
5 1 (0.93%) Symantec Enterprise Vault
5 1 (0.93%) FortiGate
5 1 (0.93%) SCSM
Vendors
1 69 (63.89%) VMware
2 49 (45.37%) Microsoft
3 36 (33.33%) Cisco
4 31 (28.70%) Citrix
5 9 (8.33%) Oracle
6 7 (6.48%) Symantec
7 6 (5.56%) Juniper
8 5 (4.63%) HP
8 5 (4.63%) SolarWinds
9 4 (3.70%) Mitel
10 3 (2.78%) Fidessa
10 3 (2.78%) Bloomberg
10 3 (2.78%) Salesforce.com
10 3 (2.78%) Open Text
11 2 (1.85%) CyberSource
11 2 (1.85%) MobileIron
11 2 (1.85%) Altiris
11 2 (1.85%) Blue Coat
11 2 (1.85%) AppSense
11 2 (1.85%) Red Hat
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