The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Help Desk Analyst
Rank 300 310 298
Rank change year-on-year
+10 -12
Permanent jobs requiring a Help Desk Analyst 17 16 38
As % of all permanent IT jobs located in the City of London 0.146% 0.122% 0.248%
As % of the Job Titles category 0.157% 0.131% 0.265%
Number of salaries quoted 13 14 38
Average salary £28,000 £24,250 £27,500
Average salary % change year-on-year
+15.46% -11.81%
90% offered a salary of more than £24,500 £18,575 £21,700
10% offered a salary of more than £30,000 £29,250 £36,450
UK excluding London average salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category
10833 12236 14328
As % of all permanent IT jobs located in the City of London 92.81% 93.06% 93.56%
Number of salaries quoted 9362 11128 12878
Average salary £52,500 £53,000 £55,000
Average salary % change year-on-year
-0.94% -3.63%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Analyst
London

Help Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst across the City of London region as a proportion of the total demand within the Job Titles category.

City of London Help Desk Analyst Jobs Demand Trend

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the City of London region.

City of London Help Desk Analyst Salary Trend

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the City of London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 53 (84.13%) Windows
2 37 (58.73%) Active Directory
3 35 (55.56%) Windows XP
4 34 (53.97%) MS Office
5 31 (49.21%) Blackberry
6 27 (42.86%) Law
6 27 (42.86%) MS Excel
7 24 (38.10%) Microsoft
8 23 (36.51%) Legal
9 19 (30.16%) ITIL
9 19 (30.16%) Document Management
9 19 (30.16%) Windows 7
10 14 (22.22%) Blackberry Enterprise Server
10 14 (22.22%) Windows Server 2003
10 14 (22.22%) Finance
11 13 (20.63%) MS PowerPoint
12 11 (17.46%) Citrix
12 11 (17.46%) Microsoft Certification
13 9 (14.29%) Degree
14 8 (12.70%) WorkSite
14 8 (12.70%) Open Text
15 6 (9.524%) Hummingbird
15 6 (9.524%) Meridio
15 6 (9.524%) HP
15 6 (9.524%) TCP/IP
16 5 (7.937%) LAN
16 5 (7.937%) Banking
16 5 (7.937%) Windows Server 2008
17 4 (6.349%) Exchange Server 2007
17 4 (6.349%) Incident Management

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the City of London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (3.175%) HTML
2 1 (1.587%) COM
2 1 (1.587%) CSS
2 1 (1.587%) Web Services
Application Platforms
1 14 (22.22%) Blackberry Enterprise Server
2 8 (12.70%) WorkSite
3 4 (6.349%) Exchange Server 2007
3 4 (6.349%) MS Exchange
4 1 (1.587%) SharePoint
4 1 (1.587%) Exchange Server 2003
Applications
1 34 (53.97%) MS Office
2 27 (42.86%) MS Excel
3 13 (20.63%) MS PowerPoint
Business Applications
1 1 (1.587%) Lawson
1 1 (1.587%) FLEXCUBE
Communications & Networking
1 6 (9.524%) TCP/IP
2 5 (7.937%) LAN
3 4 (6.349%) DHCP
3 4 (6.349%) DNS
3 4 (6.349%) Internet
4 3 (4.762%) Ethernet
5 2 (3.175%) VoIP
6 1 (1.587%) WAN
6 1 (1.587%) HTTP
6 1 (1.587%) VPN
Database & Business Intelligence
1 1 (1.587%) SQL Server
1 1 (1.587%) SQL Server 2000
1 1 (1.587%) SQL Server 2005
General
1 27 (42.86%) Law
2 23 (36.51%) Legal
3 14 (22.22%) Finance
4 5 (7.937%) Banking
5 3 (4.762%) Electronics
6 2 (3.175%) French Language
7 1 (1.587%) Telecoms
7 1 (1.587%) Advertising
Miscellaneous
1 31 (49.21%) Blackberry
2 3 (4.762%) Computer Science
3 2 (3.175%) SaaS
4 1 (1.587%) Video Conferencing
4 1 (1.587%) AS400
4 1 (1.587%) PDA
Operating Systems
1 53 (84.13%) Windows
2 35 (55.56%) Windows XP
3 19 (30.16%) Windows 7
4 14 (22.22%) Windows Server 2003
5 5 (7.937%) Windows Server 2008
6 3 (4.762%) Mac OS X
7 2 (3.175%) Windows 2000
8 1 (1.587%) UNIX
Processes & Methodologies
1 19 (30.16%) ITIL
1 19 (30.16%) Document Management
2 4 (6.349%) Incident Management
3 3 (4.762%) Computer Security
4 2 (3.175%) E-Commerce
4 2 (3.175%) Root Cause Analysis
5 1 (1.587%) Software Deployment
5 1 (1.587%) Infrastructure Management
5 1 (1.587%) Service Delivery
5 1 (1.587%) Migration
5 1 (1.587%) Network Management
Programming Languages
1 2 (3.175%) JavaScript
1 2 (3.175%) SQL
Qualifications
1 11 (17.46%) Microsoft Certification
2 9 (14.29%) Degree
3 4 (6.349%) MCDST
3 4 (6.349%) MCSE
4 3 (4.762%) MCP
4 3 (4.762%) HNC
5 1 (1.587%) MCSA
5 1 (1.587%) ITIL Certification
Quality Assurance & Compliance
1 4 (6.349%) SLA
System Software
1 37 (58.73%) Active Directory
2 1 (1.587%) Terminal Services
2 1 (1.587%) VMware Infrastructure
Systems Management
1 4 (6.349%) Systems Management Server (SMS)
2 1 (1.587%) ARCserve
Vendors
1 24 (38.10%) Microsoft
2 11 (17.46%) Citrix
3 8 (12.70%) Open Text
4 6 (9.524%) Meridio
4 6 (9.524%) HP
4 6 (9.524%) Hummingbird
5 4 (6.349%) Apple
6 3 (4.762%) Dell
6 3 (4.762%) Intel
6 3 (4.762%) Cisco
6 3 (4.762%) IBM
7 2 (3.175%) Interwoven
8 1 (1.587%) CA
8 1 (1.587%) Symantec
8 1 (1.587%) McAfee
8 1 (1.587%) Websense
8 1 (1.587%) RightFax
8 1 (1.587%) VMware