The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 300 308 319
Rank change year-on-year
+8 +11
Permanent jobs requiring a Help Desk Analyst 16 23 29
As % of all permanent IT jobs located in the City of London 0.14% 0.19% 0.23%
As % of the Job Titles category 0.15% 0.21% 0.24%
Number of salaries quoted 14 22 28
Average salary £30,750 £27,000 £26,500
Average salary % change year-on-year
+13.88% +1.88%
90% offered a salary of more than £24,000 £21,600 £19,050
10% offered a salary of more than £34,700 £32,500 £32,500
UK excluding London average salary £21,250 £18,000 £20,000
% change year-on-year
+18.05% -10.00%
Help Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10586 11026 12043
As % of all permanent IT jobs located in the City of London 92.93% 93.10% 93.92%
Number of salaries quoted 8925 9669 11044
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the City of London

Help Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the City of London region.

Help Desk Analyst Salary Trend in the City of London

Help Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the City of London region over the 3 months to 23 September 2014.

Help Desk Analyst Salary Histogram in the City of London

Help Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 23 September 2014, IT jobs across the City of London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 38 (88.37%) Windows
2 32 (74.42%) MS Office
3 28 (65.12%) Active Directory
4 22 (51.16%) Windows XP
5 18 (41.86%) MS Excel
6 16 (37.21%) Microsoft
7 15 (34.88%) Law
7 15 (34.88%) Windows 7
8 11 (25.58%) ITIL
9 10 (23.26%) Legal
10 8 (18.60%) SLA
10 8 (18.60%) MS Exchange
11 7 (16.28%) Blackberry
11 7 (16.28%) Citrix
12 6 (13.95%) Finance
12 6 (13.95%) WorkSite
13 5 (11.63%) MOS
14 4 (9.30%) TCP/IP
14 4 (9.30%) SQL Server
14 4 (9.30%) Microsoft Certification
15 3 (6.98%) ITIL Certification
15 3 (6.98%) MCSE
15 3 (6.98%) Service Management
15 3 (6.98%) Telecoms
15 3 (6.98%) Degree
16 2 (4.65%) Windows Server 2008
16 2 (4.65%) Exchange Server 2013
16 2 (4.65%) Analytical Skills
16 2 (4.65%) Root Cause Analysis
16 2 (4.65%) Banking

Help Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 23 September 2014, IT jobs across the City of London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (18.60%) MS Exchange
2 6 (13.95%) WorkSite
3 2 (4.65%) Exchange Server 2010
3 2 (4.65%) Exchange Server 2013
Applications
1 32 (74.42%) MS Office
2 18 (41.86%) MS Excel
3 1 (2.33%) MS PowerPoint
Business Applications
1 1 (2.33%) assyst
Cloud Services
1 1 (2.33%) Office 365
Communications & Networking
1 4 (9.30%) TCP/IP
2 1 (2.33%) Internet
2 1 (2.33%) IP Telephony
Database & Business Intelligence
1 4 (9.30%) SQL Server
General
1 15 (34.88%) Law
2 10 (23.26%) Legal
3 6 (13.95%) Finance
4 3 (6.98%) Telecoms
5 2 (4.65%) Banking
6 1 (2.33%) Marketing
6 1 (2.33%) Mandarin Language
6 1 (2.33%) Japanese Language
6 1 (2.33%) Financial Institution
6 1 (2.33%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.33%) COM
Miscellaneous
1 7 (16.28%) Blackberry
2 2 (4.65%) Computer Science
2 2 (4.65%) Analytical Skills
3 1 (2.33%) Video Conferencing
3 1 (2.33%) AS400
Operating Systems
1 38 (88.37%) Windows
2 22 (51.16%) Windows XP
3 15 (34.88%) Windows 7
4 2 (4.65%) UNIX
4 2 (4.65%) Windows Server 2003
4 2 (4.65%) Windows Server 2008
5 1 (2.33%) Windows 8
Processes & Methodologies
1 11 (25.58%) ITIL
2 3 (6.98%) Service Management
3 2 (4.65%) Fault Management
3 2 (4.65%) Root Cause Analysis
4 1 (2.33%) Investment Management
4 1 (2.33%) ITIL V2
4 1 (2.33%) Continuous Improvement
4 1 (2.33%) Asset Management
4 1 (2.33%) Incident Management
Programming Languages
1 1 (2.33%) SQL
Qualifications
1 5 (11.63%) MOS
2 4 (9.30%) Microsoft Certification
3 3 (6.98%) ITIL Certification
3 3 (6.98%) MCSE
3 3 (6.98%) Degree
4 2 (4.65%) MCSA
5 1 (2.33%) MCITP
Quality Assurance & Compliance
1 8 (18.60%) SLA
System Software
1 28 (65.12%) Active Directory
Systems Management
1 2 (4.65%) Backup Exec
Vendors
1 16 (37.21%) Microsoft
2 7 (16.28%) Citrix
3 2 (4.65%) Avaya
3 2 (4.65%) Veritas
3 2 (4.65%) Apple
3 2 (4.65%) VMware
4 1 (2.33%) Oracle