The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 248 294 295
Rank change year-on-year
+46 +1
Permanent jobs requiring a Help Desk Analyst 11 24 26
As % of all permanent IT jobs located in the City of London 0.16% 0.23% 0.25%
As % of the Job Titles category 0.17% 0.24% 0.27%
Number of salaries quoted 10 24 26
Average salary £27,750 £22,500 £26,250
Average salary % change year-on-year
+23.33% -14.28%
90% offered a salary of more than £21,300 £18,300 £21,250
10% offered a salary of more than £40,000 £31,500 £33,750
UK excluding London average salary £21,000 £21,500 £20,500
% change year-on-year
-2.32% +4.87%
Help Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6363 9927 9741
As % of all permanent IT jobs located in the City of London 95.01% 95.42% 94.56%
Number of salaries quoted 5733 8625 8309
Average salary £57,500 £54,500 £55,000
Average salary % change year-on-year
+5.50% -0.90%
90% offered a salary of more than £35,000 £33,000 £32,500
10% offered a salary of more than £85,000 £80,000 £77,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the City of London

Help Desk Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the City of London region.

Help Desk Analyst Salary Trend in the City of London

Help Desk Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the City of London region over the 3 months to 8 February 2016.

Help Desk Analyst Salary Histogram in the City of London

Help Desk Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 8 February 2016, IT jobs across the City of London region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 16 (51.61%) Microsoft
1 16 (51.61%) MS Excel
1 16 (51.61%) Windows
2 14 (45.16%) MS Office
3 13 (41.94%) Active Directory
4 9 (29.03%) Windows 7
5 8 (25.81%) Blackberry
6 7 (22.58%) Citrix
6 7 (22.58%) MS Exchange
7 6 (19.35%) Microsoft Certification
7 6 (19.35%) Banking
8 5 (16.13%) IP Telephony
8 5 (16.13%) Apple
8 5 (16.13%) ITIL
8 5 (16.13%) Analytical Skills
8 5 (16.13%) Windows Server 2008
8 5 (16.13%) Office 365
8 5 (16.13%) Problem Management
9 4 (12.90%) Windows Server
9 4 (12.90%) Finance
9 4 (12.90%) Legal
10 3 (9.68%) Service Management
10 3 (9.68%) MCP
10 3 (9.68%) CRM
10 3 (9.68%) E-Commerce
10 3 (9.68%) DNS
10 3 (9.68%) Intranet
10 3 (9.68%) Blackberry Enterprise Server
10 3 (9.68%) Line Management
10 3 (9.68%) Security Patching

Help Desk Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 8 February 2016, IT jobs across the City of London region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (22.58%) MS Exchange
2 3 (9.68%) Blackberry Enterprise Server
3 2 (6.45%) Exchange Server 2010
Applications
1 16 (51.61%) MS Excel
2 14 (45.16%) MS Office
3 1 (3.23%) MS Visio
Cloud Services
1 5 (16.13%) Office 365
Communications & Networking
1 5 (16.13%) IP Telephony
2 3 (9.68%) DNS
2 3 (9.68%) Intranet
3 2 (6.45%) DHCP
3 2 (6.45%) TCP/IP
4 1 (3.23%) Broadband
4 1 (3.23%) Firewall
4 1 (3.23%) WebEx
General
1 6 (19.35%) Banking
2 4 (12.90%) Finance
2 4 (12.90%) Legal
3 2 (6.45%) German Language
3 2 (6.45%) Law
Miscellaneous
1 8 (25.81%) Blackberry
2 5 (16.13%) Analytical Skills
3 2 (6.45%) Driving Licence
3 2 (6.45%) Fat Client
3 2 (6.45%) Thin Client
3 2 (6.45%) User Experience
4 1 (3.23%) Data Centre
4 1 (3.23%) Data Extraction
4 1 (3.23%) iPad
4 1 (3.23%) iPhone
4 1 (3.23%) Video Conferencing
Operating Systems
1 16 (51.61%) Windows
2 9 (29.03%) Windows 7
3 5 (16.13%) Windows Server 2008
4 4 (12.90%) Windows Server
5 2 (6.45%) Windows Server 2003
5 2 (6.45%) Windows Server 2012
6 1 (3.23%) Android
6 1 (3.23%) Windows 10
6 1 (3.23%) Windows 8
Processes & Methodologies
1 5 (16.13%) ITIL
1 5 (16.13%) Problem Management
2 3 (9.68%) CRM
2 3 (9.68%) E-Commerce
2 3 (9.68%) Line Management
2 3 (9.68%) Release Management
2 3 (9.68%) Security Patching
2 3 (9.68%) Service Management
3 2 (6.45%) Service Delivery
4 1 (3.23%) Data Protection
4 1 (3.23%) Document Management
4 1 (3.23%) Incident Management
4 1 (3.23%) Mentoring
4 1 (3.23%) People Management
4 1 (3.23%) Process Improvement
Qualifications
1 6 (19.35%) Microsoft Certification
2 3 (9.68%) MCP
3 2 (6.45%) ITIL Certification
3 2 (6.45%) MCTS
4 1 (3.23%) Degree
4 1 (3.23%) HND
4 1 (3.23%) MCITP
4 1 (3.23%) MCSA
4 1 (3.23%) MCSE
4 1 (3.23%) NVQ Level 3
4 1 (3.23%) NVQ Level 4
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 13 (41.94%) Active Directory
Systems Management
1 1 (3.23%) SCCM
Vendors
1 16 (51.61%) Microsoft
2 7 (22.58%) Citrix
3 5 (16.13%) Apple
4 2 (6.45%) Cisco
4 2 (6.45%) Mitel
4 2 (6.45%) VMware
5 1 (3.23%) Bloomberg
5 1 (3.23%) Kofax
5 1 (3.23%) Red Hat
5 1 (3.23%) Reuters
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Salary: £27000 - £33000 per annum
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Salary: From £40,000 to £45,000 per annum Plus Bens + Bonus
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Salary: £20000 - £25000 per annum
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