The first table below looks at the demand for the Help Desk Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Help Desk Support Analyst
Rank 319 318 312
Rank change year-on-year
-1 -6
Permanent jobs requiring a Help Desk Support Analyst 2 5 19
As % of all permanent IT jobs located in the City of London 0.017% 0.038% 0.123%
As % of the Job Titles category 0.018% 0.041% 0.132%
Number of salaries quoted 2 5 19
Average salary £29,500 £24,500 £28,000
Average salary % change year-on-year
+20.40% -12.50%
90% offered a salary of more than £28,300 £22,200 £21,700
10% offered a salary of more than £30,700 £26,300 £38,000
UK excluding London average salary £22,000 £19,288 £19,500
% change year-on-year
+14.06% -1.08%
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category
10837 12171 14447
As % of all permanent IT jobs located in the City of London 92.90% 93.16% 93.65%
Number of salaries quoted 9335 11069 13022
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support Analyst
London

Help Desk Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst across the City of London region as a proportion of the total demand within the Job Titles category.

City of London Help Desk Support Analyst Jobs Demand Trend

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the City of London region.

City of London Help Desk Support Analyst Salary Trend

Help Desk Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the City of London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 23 (95.83%) Windows
2 15 (62.50%) MS Excel
3 14 (58.33%) Windows XP
4 13 (54.17%) Active Directory
5 12 (50.00%) MS Office
5 12 (50.00%) Blackberry
6 10 (41.67%) Document Management
6 10 (41.67%) Law
7 9 (37.50%) Windows 7
7 9 (37.50%) ITIL
8 8 (33.33%) Microsoft
8 8 (33.33%) Windows Server 2003
8 8 (33.33%) MS PowerPoint
9 7 (29.17%) Degree
9 7 (29.17%) Finance
9 7 (29.17%) Microsoft Certification
9 7 (29.17%) Blackberry Enterprise Server
10 6 (25.00%) Legal
10 6 (25.00%) WorkSite
11 5 (20.83%) Hummingbird
11 5 (20.83%) Open Text
11 5 (20.83%) Meridio
11 5 (20.83%) Citrix
12 4 (16.67%) LAN
12 4 (16.67%) Apple
12 4 (16.67%) MCDST
12 4 (16.67%) Windows Server 2008
13 3 (12.50%) Computer Science
13 3 (12.50%) Banking
13 3 (12.50%) DHCP

Help Desk Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the City of London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (4.167%) CSS
1 1 (4.167%) HTML
Application Platforms
1 7 (29.17%) Blackberry Enterprise Server
2 6 (25.00%) WorkSite
Applications
1 15 (62.50%) MS Excel
2 12 (50.00%) MS Office
3 8 (33.33%) MS PowerPoint
Communications & Networking
1 4 (16.67%) LAN
2 3 (12.50%) DHCP
2 3 (12.50%) TCP/IP
2 3 (12.50%) DNS
3 1 (4.167%) VPN
3 1 (4.167%) VoIP
3 1 (4.167%) Internet
General
1 10 (41.67%) Law
2 7 (29.17%) Finance
3 6 (25.00%) Legal
4 3 (12.50%) Banking
5 1 (4.167%) Telecoms
Miscellaneous
1 12 (50.00%) Blackberry
2 3 (12.50%) Computer Science
3 1 (4.167%) SaaS
3 1 (4.167%) Video Conferencing
Operating Systems
1 23 (95.83%) Windows
2 14 (58.33%) Windows XP
3 9 (37.50%) Windows 7
4 8 (33.33%) Windows Server 2003
5 4 (16.67%) Windows Server 2008
6 1 (4.167%) UNIX
Processes & Methodologies
1 10 (41.67%) Document Management
2 9 (37.50%) ITIL
3 1 (4.167%) E-Commerce
3 1 (4.167%) Root Cause Analysis
Programming Languages
1 1 (4.167%) JavaScript
Qualifications
1 7 (29.17%) Degree
1 7 (29.17%) Microsoft Certification
2 4 (16.67%) MCDST
3 1 (4.167%) ITIL Certification
System Software
1 13 (54.17%) Active Directory
2 1 (4.167%) Terminal Services
Vendors
1 8 (33.33%) Microsoft
2 5 (20.83%) Hummingbird
2 5 (20.83%) Open Text
2 5 (20.83%) Meridio
2 5 (20.83%) Citrix
3 4 (16.67%) Apple
4 3 (12.50%) Cisco
5 1 (4.167%) Interwoven
5 1 (4.167%) Symantec
5 1 (4.167%) McAfee