The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 297 317 307
Rank change year-on-year
+20 -10
Permanent jobs requiring a Help Desk Support 14 26 8
As % of all permanent IT jobs located in the City of London 0.13% 0.21% 0.068%
As % of the Job Titles category 0.15% 0.22% 0.073%
Number of salaries quoted 11 23 8
Average salary £23,500 £25,000 £25,000
Average salary % change year-on-year
-6.00% -
90% offered a salary of more than £20,500 £19,200 £22,750
10% offered a salary of more than £33,000 £31,200 £29,250
UK excluding London average salary £22,000 £21,500 £21,500
% change year-on-year
+2.32% -
Help Desk Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9598 11591 10962
As % of all permanent IT jobs located in the City of London 92.48% 92.52% 93.25%
Number of salaries quoted 8174 9789 9529
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £33,500 £32,500 £33,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

Help Desk Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the City of London

Help Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the City of London region.

Help Desk Support Salary Trend in the City of London

Help Desk Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the City of London region over the 3 months to 6 May 2015.

Help Desk Support Salary Histogram in the City of London

Help Desk Support
Top 30 Related IT Skills in the City of London

For the 6 months to 6 May 2015, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 14 (60.87%) Windows
2 12 (52.17%) MS Office
2 12 (52.17%) Microsoft
3 9 (39.13%) ITIL
4 8 (34.78%) MS Excel
4 8 (34.78%) Active Directory
4 8 (34.78%) Finance
5 7 (30.43%) Microsoft Certification
5 7 (30.43%) Blackberry
6 6 (26.09%) MCSE
6 6 (26.09%) Degree
7 5 (21.74%) Windows 7
7 5 (21.74%) Windows XP
7 5 (21.74%) MCP
7 5 (21.74%) Linux
7 5 (21.74%) Avaya
7 5 (21.74%) SLA
8 4 (17.39%) MCSA
8 4 (17.39%) Legal
9 3 (13.04%) Law
9 3 (13.04%) Change Management
9 3 (13.04%) MS Exchange
9 3 (13.04%) Citrix
9 3 (13.04%) Apple
9 3 (13.04%) Polycom
9 3 (13.04%) Release Management
9 3 (13.04%) MOS
9 3 (13.04%) MCITP
10 2 (8.70%) WAN
10 2 (8.70%) SCCM

Help Desk Support
Top Related IT Skills in the City of London by Category

For the 6 months to 6 May 2015, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.04%) MS Exchange
2 2 (8.70%) Blackberry Enterprise Server
3 1 (4.35%) Lync
3 1 (4.35%) SharePoint
Applications
1 12 (52.17%) MS Office
2 8 (34.78%) MS Excel
3 1 (4.35%) MS PowerPoint
Business Applications
1 1 (4.35%) SAP CCM
1 1 (4.35%) SAP ERP
Cloud Services
1 2 (8.70%) Office 365
Communications & Networking
1 2 (8.70%) LAN
1 2 (8.70%) WAN
1 2 (8.70%) Network Security
2 1 (4.35%) SAN
2 1 (4.35%) IP Telephony
2 1 (4.35%) VoIP
General
1 8 (34.78%) Finance
2 4 (17.39%) Legal
3 3 (13.04%) Law
4 2 (8.70%) Banking
5 1 (4.35%) Retail
5 1 (4.35%) Investment Banking
5 1 (4.35%) Front Office
Miscellaneous
1 7 (30.43%) Blackberry
2 2 (8.70%) NHS
3 1 (4.35%) Handset
3 1 (4.35%) PDA
3 1 (4.35%) Mathematics
3 1 (4.35%) Reference Data
3 1 (4.35%) iPhone
Operating Systems
1 14 (60.87%) Windows
2 5 (21.74%) Linux
2 5 (21.74%) Windows XP
2 5 (21.74%) Windows 7
3 2 (8.70%) Windows Vista
3 2 (8.70%) Windows Server 2008
3 2 (8.70%) Windows Server 2012
4 1 (4.35%) Windows 8
4 1 (4.35%) Mac OS X
4 1 (4.35%) Windows Server 2003
Processes & Methodologies
1 9 (39.13%) ITIL
2 3 (13.04%) Change Management
2 3 (13.04%) Release Management
3 2 (8.70%) Root Cause Analysis
4 1 (4.35%) Portfolio Management
4 1 (4.35%) Risk Management
4 1 (4.35%) Incident Management
4 1 (4.35%) ERP
4 1 (4.35%) DNA
4 1 (4.35%) Service Management
4 1 (4.35%) Service Delivery
Programming Languages
1 2 (8.70%) SQL
2 1 (4.35%) C
Qualifications
1 7 (30.43%) Microsoft Certification
2 6 (26.09%) MCSE
2 6 (26.09%) Degree
3 5 (21.74%) MCP
4 4 (17.39%) MCSA
5 3 (13.04%) MCITP
5 3 (13.04%) MOS
6 2 (8.70%) MCTS
7 1 (4.35%) A+ Certification
7 1 (4.35%) ITIL Certification
Quality Assurance & Compliance
1 5 (21.74%) SLA
2 1 (4.35%) Sarbanes-Oxley
2 1 (4.35%) QA
System Software
1 8 (34.78%) Active Directory
2 1 (4.35%) VMware Infrastructure
Systems Management
1 2 (8.70%) SCCM
2 1 (4.35%) SCOM
2 1 (4.35%) DameWare
2 1 (4.35%) WSUS
Vendors
1 12 (52.17%) Microsoft
2 5 (21.74%) Avaya
3 3 (13.04%) Apple
3 3 (13.04%) Citrix
3 3 (13.04%) Polycom
4 2 (8.70%) VMware
4 2 (8.70%) Cisco
4 2 (8.70%) Reuters
4 2 (8.70%) Bloomberg
5 1 (4.35%) BT
5 1 (4.35%) JD Edwards
5 1 (4.35%) SAP
5 1 (4.35%) ServiceNow