The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 298 298 284
Rank change year-on-year
0 -14
Permanent jobs requiring a Help Desk Support 13 15 28
As % of all permanent IT jobs located in the City of London 0.12% 0.14% 0.26%
As % of the Job Titles category 0.13% 0.16% 0.28%
Number of salaries quoted 12 14 28
Average salary £27,000 £28,000 £29,500
Average salary % change year-on-year
-3.57% -5.08%
90% offered a salary of more than £20,550 £20,300 £23,000
10% offered a salary of more than £45,000 £33,600 £33,950
UK excluding London average salary £22,000 £21,500 £21,000
% change year-on-year
+2.32% +2.38%
Help Desk Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9709 9642 10177
As % of all permanent IT jobs located in the City of London 93.32% 92.83% 93.68%
Number of salaries quoted 8327 8159 9135
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £33,500 £32,500 £34,000
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the City of London

Help Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the City of London region.

Help Desk Support Salary Trend in the City of London

Help Desk Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the City of London region over the 3 months to 27 February 2015.

Help Desk Support Salary Histogram in the City of London

Help Desk Support
Top 30 Related IT Skills in the City of London

For the 6 months to 27 February 2015, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 17 (80.95%) Windows
2 12 (57.14%) Microsoft
3 10 (47.62%) ITIL
4 9 (42.86%) MS Office
4 9 (42.86%) Active Directory
5 8 (38.10%) Finance
6 7 (33.33%) MS Excel
7 6 (28.57%) MCSE
7 6 (28.57%) Microsoft Certification
7 6 (28.57%) Blackberry
7 6 (28.57%) Windows 7
8 5 (23.81%) Degree
8 5 (23.81%) Avaya
8 5 (23.81%) MCP
9 4 (19.05%) Linux
9 4 (19.05%) Windows XP
9 4 (19.05%) Legal
10 3 (14.29%) Change Management
10 3 (14.29%) MCSA
10 3 (14.29%) Citrix
10 3 (14.29%) SLA
10 3 (14.29%) MCITP
10 3 (14.29%) Release Management
10 3 (14.29%) Polycom
10 3 (14.29%) Banking
11 2 (9.52%) SCCM
11 2 (9.52%) Windows Server 2008
11 2 (9.52%) Office 365
11 2 (9.52%) MCTS
11 2 (9.52%) Cisco

Help Desk Support
Top Related IT Skills in the City of London by Category

For the 6 months to 27 February 2015, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (9.52%) SharePoint
1 2 (9.52%) MS Exchange
2 1 (4.76%) Blackberry Enterprise Server
2 1 (4.76%) WorkSite
2 1 (4.76%) Lync
Applications
1 9 (42.86%) MS Office
2 7 (33.33%) MS Excel
3 1 (4.76%) MS PowerPoint
Business Applications
1 1 (4.76%) SAP CCM
1 1 (4.76%) SAP ERP
Cloud Services
1 2 (9.52%) Office 365
Communications & Networking
1 2 (9.52%) WAN
1 2 (9.52%) LAN
2 1 (4.76%) VoIP
2 1 (4.76%) DHCP
2 1 (4.76%) TCP/IP
2 1 (4.76%) DNS
2 1 (4.76%) SAN
2 1 (4.76%) IP Telephony
2 1 (4.76%) Network Security
General
1 8 (38.10%) Finance
2 4 (19.05%) Legal
3 3 (14.29%) Banking
4 2 (9.52%) Law
5 1 (4.76%) Front Office
5 1 (4.76%) Retail
5 1 (4.76%) Investment Banking
5 1 (4.76%) Mandarin Language
Libraries, Frameworks & Software Standards
1 1 (4.76%) COM
Miscellaneous
1 6 (28.57%) Blackberry
2 1 (4.76%) Handset
2 1 (4.76%) Mathematics
2 1 (4.76%) Computer Science
2 1 (4.76%) iPhone
2 1 (4.76%) NHS
Operating Systems
1 17 (80.95%) Windows
2 6 (28.57%) Windows 7
3 4 (19.05%) Linux
3 4 (19.05%) Windows XP
4 2 (9.52%) Windows Server 2008
5 1 (4.76%) UNIX
5 1 (4.76%) Windows 8
5 1 (4.76%) Windows Server 2012
5 1 (4.76%) Windows Server 2003
5 1 (4.76%) Android
Processes & Methodologies
1 10 (47.62%) ITIL
2 3 (14.29%) Release Management
2 3 (14.29%) Change Management
3 1 (4.76%) Incident Management
3 1 (4.76%) Fault Management
3 1 (4.76%) Root Cause Analysis
3 1 (4.76%) People Management
3 1 (4.76%) ERP
3 1 (4.76%) Service Management
3 1 (4.76%) Service Delivery
Programming Languages
1 1 (4.76%) C
1 1 (4.76%) SQL
Qualifications
1 6 (28.57%) Microsoft Certification
1 6 (28.57%) MCSE
2 5 (23.81%) MCP
2 5 (23.81%) Degree
3 3 (14.29%) MCITP
3 3 (14.29%) MCSA
4 2 (9.52%) MCTS
5 1 (4.76%) A+ Certification
5 1 (4.76%) ITIL Certification
5 1 (4.76%) MOS
5 1 (4.76%) VCP4
Quality Assurance & Compliance
1 3 (14.29%) SLA
2 1 (4.76%) Sarbanes-Oxley
2 1 (4.76%) QA
System Software
1 9 (42.86%) Active Directory
2 1 (4.76%) VMware Infrastructure
Systems Management
1 2 (9.52%) SCCM
2 1 (4.76%) SCOM
2 1 (4.76%) DameWare
2 1 (4.76%) Backup Exec
2 1 (4.76%) WSUS
Vendors
1 12 (57.14%) Microsoft
2 5 (23.81%) Avaya
3 3 (14.29%) Polycom
3 3 (14.29%) Citrix
4 2 (9.52%) Cisco
4 2 (9.52%) Apple
4 2 (9.52%) VMware
5 1 (4.76%) ServiceNow
5 1 (4.76%) Veritas
5 1 (4.76%) JD Edwards
5 1 (4.76%) Reuters
5 1 (4.76%) Bloomberg
5 1 (4.76%) BT
5 1 (4.76%) SAP