The statistics below represent IT jobs advertised across the City of London region that had Help Desk Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 231 278 294
Rank change year-on-year
+47 +16
Permanent jobs requiring a Help Desk Support 16 18 23
As % of all permanent IT jobs located in the City of London 0.27% 0.21% 0.20%
As % of the Job Titles category 0.28% 0.22% 0.21%
Number of salaries quoted 15 18 19
Median salary £30,000 £28,500 £31,500
Median salary % change year-on-year
+5.26% -9.52%
90% offered a salary of more than £22,500 £21,500 £21,400
10% offered a salary of more than £39,000 £32,500 £39,400
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%
Help Desk Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5713 8173 10920
As % of all permanent IT jobs located in the City of London 96.03% 95.76% 95.64%
Number of salaries quoted 5217 7122 9180
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £35,000 £31,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Help Desk Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in the City of London

Help Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the City of London region.

Help Desk Support Salary Trend in the City of London

Help Desk Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the City of London region over the 3 months to 30 September 2016.

Help Desk Support Salary Histogram in the City of London

Help Desk Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 30 September 2016, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Help Desk Support in the job title.

1 17 (56.67%) Microsoft
2 15 (50.00%) Windows
3 14 (46.67%) MS Office
4 12 (40.00%) Active Directory
5 11 (36.67%) ITIL
6 8 (26.67%) Office 365
6 8 (26.67%) Legal
7 6 (20.00%) MS Excel
7 6 (20.00%) Law
7 6 (20.00%) Windows 7
8 5 (16.67%) Windows 8
8 5 (16.67%) LAN
8 5 (16.67%) WAN
8 5 (16.67%) Mac OS X
9 4 (13.33%) Microsoft Certification
9 4 (13.33%) MCSE
9 4 (13.33%) MCSA
9 4 (13.33%) SLA
9 4 (13.33%) Cisco
9 4 (13.33%) BT
9 4 (13.33%) Windows Server
9 4 (13.33%) MOS
9 4 (13.33%) MS PowerPoint
10 3 (10.00%) MCTS
10 3 (10.00%) MCITP
10 3 (10.00%) Incident Management
10 3 (10.00%) WSUS
10 3 (10.00%) SCCM
10 3 (10.00%) SCOM
10 3 (10.00%) VMware Infrastructure

Help Desk Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.00%) MS Exchange
1 3 (10.00%) SharePoint
1 3 (10.00%) Skype for Business
Applications
1 14 (46.67%) MS Office
2 6 (20.00%) MS Excel
3 4 (13.33%) MS PowerPoint
4 1 (3.33%) MS Visio
Cloud Services
1 8 (26.67%) Office 365
2 1 (3.33%) Adobe Creative Cloud
Communications & Networking
1 5 (16.67%) LAN
1 5 (16.67%) WAN
2 1 (3.33%) Cisco IOS
2 1 (3.33%) DHCP
2 1 (3.33%) DNS
2 1 (3.33%) Firewall
2 1 (3.33%) Internet
2 1 (3.33%) TCP/IP
2 1 (3.33%) VLAN
2 1 (3.33%) Wi-Fi
Database & Business Intelligence
1 1 (3.33%) Big Data
1 1 (3.33%) MySQL
Development Applications
1 1 (3.33%) JIRA
1 1 (3.33%) Visual Studio
General
1 8 (26.67%) Legal
2 6 (20.00%) Law
3 3 (10.00%) Finance
4 2 (6.67%) French Language
5 1 (3.33%) Banking
5 1 (3.33%) Marketing
Miscellaneous
1 3 (10.00%) Blackberry
2 1 (3.33%) Fintech
2 1 (3.33%) Internet of Things
2 1 (3.33%) iPhone
2 1 (3.33%) Performance Metrics
2 1 (3.33%) Wiki
Operating Systems
1 15 (50.00%) Windows
2 6 (20.00%) Windows 7
3 5 (16.67%) Mac OS X
3 5 (16.67%) Windows 8
4 4 (13.33%) Windows Server
5 2 (6.67%) Windows Server 2008
5 2 (6.67%) Windows Server 2012
6 1 (3.33%) Apple iOS
6 1 (3.33%) BlackBerry OS
6 1 (3.33%) Linux
6 1 (3.33%) Unix
6 1 (3.33%) Windows XP
Processes & Methodologies
1 11 (36.67%) ITIL
2 3 (10.00%) Coaching
2 3 (10.00%) Incident Management
2 3 (10.00%) ITSM
2 3 (10.00%) Service Management
3 2 (6.67%) Continuous Improvement
3 2 (6.67%) Document Management
3 2 (6.67%) Line Management
3 2 (6.67%) Practice Management
3 2 (6.67%) Service Delivery
3 2 (6.67%) Supplier Management
4 1 (3.33%) Agile Software Development
4 1 (3.33%) Mentoring
4 1 (3.33%) Wealth Management
Programming Languages
1 1 (3.33%) PHP
1 1 (3.33%) Shell Script
1 1 (3.33%) SQL
Qualifications
1 4 (13.33%) MCSA
1 4 (13.33%) MCSE
1 4 (13.33%) Microsoft Certification
1 4 (13.33%) MOS
2 3 (10.00%) MCITP
2 3 (10.00%) MCTS
3 2 (6.67%) Degree
3 2 (6.67%) MCP
4 1 (3.33%) CCNA
4 1 (3.33%) Cisco Certification
4 1 (3.33%) ITIL Certification
Quality Assurance & Compliance
1 4 (13.33%) SLA
System Software
1 12 (40.00%) Active Directory
2 3 (10.00%) VMware Infrastructure
Systems Management
1 3 (10.00%) Backup Exec
1 3 (10.00%) CA Spectrum
1 3 (10.00%) Nagios
1 3 (10.00%) NetBackup
1 3 (10.00%) Norton AntiVirus
1 3 (10.00%) SCCM
1 3 (10.00%) SCOM
1 3 (10.00%) WSUS
2 2 (6.67%) Casper Suite
Vendors
1 17 (56.67%) Microsoft
2 4 (13.33%) BT
2 4 (13.33%) Cisco
3 3 (10.00%) Apple
3 3 (10.00%) CA
3 3 (10.00%) CheckPoint
3 3 (10.00%) Citrix
3 3 (10.00%) Intel Security
3 3 (10.00%) Symantec
3 3 (10.00%) VMware
4 2 (6.67%) Adobe
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