The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 307 310 299
Rank change year-on-year
+3 -11
Permanent jobs requiring a Help Desk Support 6 23 28
As % of all permanent IT jobs located in the City of London 0.051% 0.173% 0.185%
As % of the Job Titles category 0.055% 0.186% 0.197%
Number of salaries quoted 6 22 28
Average salary £25,750 £24,750 £25,750
Average salary % change year-on-year
+4.04% -3.88%
90% offered a salary of more than £22,250 £21,000 £17,900
10% offered a salary of more than £29,750 £27,500 £36,450
UK excluding London average salary £21,250 £20,000 £20,000
% change year-on-year
+6.25% -
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category
10905 12358 14219
As % of all permanent IT jobs located in the City of London 92.89% 93.12% 93.71%
Number of salaries quoted 9400 11235 12819
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £33,500 £32,500 £32,500
10% offered a salary of more than £75,000 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
London

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the City of London region as a proportion of the total demand within the Job Titles category.

City of London Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the City of London region.

City of London Help Desk Support Salary Trend

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 35 (92.11%) Windows
2 20 (52.63%) Windows XP
2 20 (52.63%) Active Directory
3 19 (50.00%) MS Excel
3 19 (50.00%) MS Office
4 15 (39.47%) Blackberry
4 15 (39.47%) Windows 7
5 14 (36.84%) Law
6 13 (34.21%) Microsoft
7 12 (31.58%) Finance
7 12 (31.58%) Degree
8 11 (28.95%) Document Management
8 11 (28.95%) ITIL
9 9 (23.68%) MS PowerPoint
10 8 (21.05%) Citrix
10 8 (21.05%) Windows Server 2003
10 8 (21.05%) Legal
11 7 (18.42%) Blackberry Enterprise Server
11 7 (18.42%) Microsoft Certification
11 7 (18.42%) WorkSite
12 6 (15.79%) Computer Science
12 6 (15.79%) TCP/IP
12 6 (15.79%) Hummingbird
12 6 (15.79%) Open Text
12 6 (15.79%) Meridio
13 5 (13.16%) Banking
14 4 (10.53%) Apple
14 4 (10.53%) DNS
14 4 (10.53%) LAN
14 4 (10.53%) DHCP

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (5.263%) HTML
2 1 (2.632%) CSS
2 1 (2.632%) Web Services
Application Platforms
1 7 (18.42%) Blackberry Enterprise Server
1 7 (18.42%) WorkSite
2 1 (2.632%) Exchange Server 2003
2 1 (2.632%) Exchange Server 2007
2 1 (2.632%) MS Exchange
Applications
1 19 (50.00%) MS Excel
1 19 (50.00%) MS Office
2 9 (23.68%) MS PowerPoint
Communications & Networking
1 6 (15.79%) TCP/IP
2 4 (10.53%) DNS
2 4 (10.53%) LAN
2 4 (10.53%) DHCP
3 2 (5.263%) VPN
3 2 (5.263%) HTTP
4 1 (2.632%) VoIP
4 1 (2.632%) Internet
General
1 14 (36.84%) Law
2 12 (31.58%) Finance
3 8 (21.05%) Legal
4 5 (13.16%) Banking
5 1 (2.632%) Telecoms
Miscellaneous
1 15 (39.47%) Blackberry
2 6 (15.79%) Computer Science
3 2 (5.263%) SaaS
3 2 (5.263%) Video Conferencing
4 1 (2.632%) Hedge funds
4 1 (2.632%) Open Source
Operating Systems
1 35 (92.11%) Windows
2 20 (52.63%) Windows XP
3 15 (39.47%) Windows 7
4 8 (21.05%) Windows Server 2003
5 4 (10.53%) Windows Server 2008
6 1 (2.632%) CentOS
6 1 (2.632%) Ubuntu
6 1 (2.632%) UNIX
6 1 (2.632%) Linux
6 1 (2.632%) Debian
Processes & Methodologies
1 11 (28.95%) Document Management
1 11 (28.95%) ITIL
2 2 (5.263%) Asset Management
2 2 (5.263%) E-Commerce
2 2 (5.263%) Root Cause Analysis
3 1 (2.632%) Time Management
3 1 (2.632%) Change Management
Programming Languages
1 3 (7.895%) SQL
2 2 (5.263%) JavaScript
Qualifications
1 12 (31.58%) Degree
2 7 (18.42%) Microsoft Certification
3 4 (10.53%) MCDST
4 1 (2.632%) RHCE
4 1 (2.632%) ITIL Certification
4 1 (2.632%) Linux+ Certification
System Software
1 20 (52.63%) Active Directory
2 1 (2.632%) Microsoft App-V
2 1 (2.632%) Terminal Services
Vendors
1 13 (34.21%) Microsoft
2 8 (21.05%) Citrix
3 6 (15.79%) Hummingbird
3 6 (15.79%) Open Text
3 6 (15.79%) Meridio
4 4 (10.53%) Apple
5 3 (7.895%) Cisco
6 2 (5.263%) HP
7 1 (2.632%) Interwoven
7 1 (2.632%) Avaya
7 1 (2.632%) Red Hat
7 1 (2.632%) Bloomberg
7 1 (2.632%) Symantec
7 1 (2.632%) McAfee
7 1 (2.632%) Altiris
City of London
Essential skills/Experience*-ITIL processes-Strong Windows knowledge-MS Office Suite-VOIP experience-Active directory management/administration-Printer administration-MS Exchange Server-VPN operations*Desirable skills/Experience*-DNS-...
Salary: £25 - £28 per annum + benefits
Posted: 14 May 2013