The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 312 312 286
Rank change year-on-year
0 -26
Permanent jobs requiring a Help Desk Support 21 9 29
As % of all permanent IT jobs located in the City of London 0.17% 0.075% 0.22%
As % of the Job Titles category 0.18% 0.081% 0.24%
Number of salaries quoted 20 8 28
Average salary £22,500 £24,750 £23,500
Average salary % change year-on-year
-9.09% +5.31%
90% offered a salary of more than £20,700 £22,500 £20,100
10% offered a salary of more than £37,500 £34,500 £107,500
UK excluding London average salary £23,000 £20,375 £21,000
% change year-on-year
+12.88% -2.97%
Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
11422 11165 12223
As % of all permanent IT jobs located in the City of London 92.26% 93.25% 93.90%
Number of salaries quoted 9566 9803 11143
Average salary £52,500 £53,000 £55,000
Average salary % change year-on-year
-0.94% -3.63%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £77,500 £77,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Support
London

Help Desk Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the City of London

Help Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the City of London region.

Help Desk Support Salary Trend in the City of London

Help Desk Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the City of London region over the 3 months to 28 July 2014.

Help Desk Support Salary Histogram in the City of London

Help Desk Support
Top 30 Related IT Skills in the City of London

For the 6 months to 28 July 2014, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 35 (74.47%) Windows
2 19 (40.43%) Active Directory
3 16 (34.04%) Microsoft
3 16 (34.04%) MS Office
4 12 (25.53%) MS Excel
4 12 (25.53%) Windows 7
5 11 (23.40%) Finance
6 9 (19.15%) Blackberry
6 9 (19.15%) ITIL
7 8 (17.02%) Windows XP
7 8 (17.02%) Law
8 7 (14.89%) Banking
8 7 (14.89%) Degree
8 7 (14.89%) SLA
9 6 (12.77%) MS Exchange
10 5 (10.64%) Citrix
10 5 (10.64%) Legal
11 4 (8.51%) Telecoms
11 4 (8.51%) Apple
11 4 (8.51%) SQL
12 3 (6.38%) SAP
12 3 (6.38%) SQL Server
12 3 (6.38%) Asset Management
12 3 (6.38%) XenApp
12 3 (6.38%) Exchange Server 2010
13 2 (4.26%) Programme Management
13 2 (4.26%) Root Cause Analysis
13 2 (4.26%) Windows Server 2008
13 2 (4.26%) SAP Oil and Gas
13 2 (4.26%) Cost-Benefit Analysis

Help Desk Support
Top Related IT Skills in the City of London by Category

For the 6 months to 28 July 2014, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (12.77%) MS Exchange
2 3 (6.38%) Exchange Server 2010
3 1 (2.13%) IBM Notes
3 1 (2.13%) Blackberry Enterprise Server
3 1 (2.13%) WorkSite
3 1 (2.13%) Exchange Server 2007
Applications
1 16 (34.04%) MS Office
2 12 (25.53%) MS Excel
Business Applications
1 2 (4.26%) SAP Oil and Gas
2 1 (2.13%) SAP Business One
Cloud Services
1 1 (2.13%) Microsoft Azure
1 1 (2.13%) Office 365
Communications & Networking
1 2 (4.26%) Firewall
1 2 (4.26%) Wi-Fi
1 2 (4.26%) LAN
1 2 (4.26%) WAN
1 2 (4.26%) TCP/IP
2 1 (2.13%) Internet
2 1 (2.13%) VoIP
2 1 (2.13%) Cisco IOS
Database & Business Intelligence
1 3 (6.38%) SQL Server
General
1 11 (23.40%) Finance
2 8 (17.02%) Law
3 7 (14.89%) Banking
4 5 (10.64%) Legal
5 4 (8.51%) Telecoms
6 2 (4.26%) Investment Banking
6 2 (4.26%) Private Banking
6 2 (4.26%) Marketing
6 2 (4.26%) German Language
6 2 (4.26%) Japanese Language
6 2 (4.26%) Electronics
6 2 (4.26%) Manufacturing
6 2 (4.26%) Advertising
7 1 (2.13%) Financial Institution
7 1 (2.13%) Mandarin Language
7 1 (2.13%) Billing
Libraries, Frameworks & Software Standards
1 1 (2.13%) HTML
1 1 (2.13%) ASP.NET
1 1 (2.13%) CSS
1 1 (2.13%) .NET
Miscellaneous
1 9 (19.15%) Blackberry
2 2 (4.26%) PACS
2 2 (4.26%) Video Conferencing
2 2 (4.26%) CMDB
2 2 (4.26%) DTV
2 2 (4.26%) NHS
3 1 (2.13%) Handset
3 1 (2.13%) Replication
3 1 (2.13%) iPhone
3 1 (2.13%) iPad
Operating Systems
1 35 (74.47%) Windows
2 12 (25.53%) Windows 7
3 8 (17.02%) Windows XP
4 2 (4.26%) Windows Server 2008
5 1 (2.13%) Mac OS X Server
5 1 (2.13%) Mac OS
5 1 (2.13%) Windows 8
Processes & Methodologies
1 9 (19.15%) ITIL
2 3 (6.38%) Asset Management
3 2 (4.26%) Programme Management
3 2 (4.26%) Root Cause Analysis
3 2 (4.26%) Cost-Benefit Analysis
3 2 (4.26%) Digital Marketing
3 2 (4.26%) Project Management
3 2 (4.26%) Business Intelligence
4 1 (2.13%) Investment Management
4 1 (2.13%) Time Management
4 1 (2.13%) Incident Management
4 1 (2.13%) Software Deployment
Programming Languages
1 4 (8.51%) SQL
2 1 (2.13%) JavaScript
2 1 (2.13%) VB
2 1 (2.13%) VB.NET
2 1 (2.13%) VBA
2 1 (2.13%) VB6
Qualifications
1 7 (14.89%) Degree
2 2 (4.26%) Microsoft Certification
3 1 (2.13%) MCSE
3 1 (2.13%) ITIL Certification
3 1 (2.13%) MCITP
3 1 (2.13%) MOS
Quality Assurance & Compliance
1 7 (14.89%) SLA
System Software
1 19 (40.43%) Active Directory
2 3 (6.38%) XenApp
3 1 (2.13%) VMware Infrastructure
Systems Management
1 1 (2.13%) SCCM
1 1 (2.13%) Cisco CUCM
1 1 (2.13%) FortiGate
Vendors
1 16 (34.04%) Microsoft
2 5 (10.64%) Citrix
3 4 (8.51%) Apple
4 3 (6.38%) SAP
5 2 (4.26%) Bloomberg
5 2 (4.26%) HP
5 2 (4.26%) Cisco
6 1 (2.13%) Adobe
6 1 (2.13%) Avaya
6 1 (2.13%) Juniper
6 1 (2.13%) Lotus
6 1 (2.13%) Intel
6 1 (2.13%) VMware
6 1 (2.13%) Mitel
6 1 (2.13%) Aruba