The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 305 303 311
Rank change year-on-year
-2 +8
Permanent jobs requiring a Help Desk Support 18 19 31
As % of all permanent IT jobs located in the City of London 0.16% 0.16% 0.24%
As % of the Job Titles category 0.17% 0.17% 0.26%
Number of salaries quoted 14 18 31
Average salary £33,250 £25,750 £29,000
Average salary % change year-on-year
+29.12% -11.20%
90% offered a salary of more than £24,600 £23,550 £22,000
10% offered a salary of more than £44,150 £32,500 £107,500
UK excluding London average salary £22,000 £20,500 £20,000
% change year-on-year
+7.31% +2.50%
Help Desk Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10615 11049 12033
As % of all permanent IT jobs located in the City of London 92.88% 93.09% 93.93%
Number of salaries quoted 8939 9687 11040
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in the City of London

Help Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the City of London region.

Help Desk Support Salary Trend in the City of London

Help Desk Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Help Desk Support across the City of London region over the 3 months to 22 September 2014.

Help Desk Support Salary Histogram in the City of London

Help Desk Support
Top 30 Related IT Skills in the City of London

For the 6 months to 22 September 2014, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 35 (79.55%) Windows
2 19 (43.18%) MS Office
2 19 (43.18%) Microsoft
3 18 (40.91%) Active Directory
4 14 (31.82%) MS Excel
5 11 (25.00%) Law
5 11 (25.00%) Windows 7
6 9 (20.45%) Degree
6 9 (20.45%) ITIL
6 9 (20.45%) Windows XP
7 8 (18.18%) Legal
7 8 (18.18%) Finance
8 7 (15.91%) Blackberry
9 6 (13.64%) SLA
10 5 (11.36%) Citrix
10 5 (11.36%) MS Exchange
10 5 (11.36%) Banking
11 4 (9.09%) SQL
12 3 (6.82%) Bloomberg
12 3 (6.82%) Telecoms
12 3 (6.82%) Windows Server 2008
12 3 (6.82%) XenApp
12 3 (6.82%) German Language
13 2 (4.55%) Private Banking
13 2 (4.55%) CMDB
13 2 (4.55%) Cost-Benefit Analysis
13 2 (4.55%) Computer Science
13 2 (4.55%) Fault Management
13 2 (4.55%) Root Cause Analysis
13 2 (4.55%) Exchange Server 2010

Help Desk Support
Top Related IT Skills in the City of London by Category

For the 6 months to 22 September 2014, IT jobs across the City of London region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.36%) MS Exchange
2 2 (4.55%) Exchange Server 2010
3 1 (2.27%) SharePoint
3 1 (2.27%) Blackberry Enterprise Server
3 1 (2.27%) WorkSite
Applications
1 19 (43.18%) MS Office
2 14 (31.82%) MS Excel
3 1 (2.27%) MS PowerPoint
Business Applications
1 1 (2.27%) SAP Oil and Gas
Communications & Networking
1 2 (4.55%) Wi-Fi
1 2 (4.55%) LAN
1 2 (4.55%) WAN
2 1 (2.27%) TCP/IP
2 1 (2.27%) VoIP
Database & Business Intelligence
1 1 (2.27%) SQL Server
General
1 11 (25.00%) Law
2 8 (18.18%) Legal
2 8 (18.18%) Finance
3 5 (11.36%) Banking
4 3 (6.82%) Telecoms
4 3 (6.82%) German Language
5 2 (4.55%) Private Banking
5 2 (4.55%) Advertising
6 1 (2.27%) Electronics
6 1 (2.27%) Manufacturing
6 1 (2.27%) Financial Institution
6 1 (2.27%) Mandarin Language
6 1 (2.27%) Marketing
6 1 (2.27%) Japanese Language
Libraries, Frameworks & Software Standards
1 1 (2.27%) COM
Miscellaneous
1 7 (15.91%) Blackberry
2 2 (4.55%) CMDB
2 2 (4.55%) Computer Science
2 2 (4.55%) PACS
2 2 (4.55%) NHS
3 1 (2.27%) DTV
3 1 (2.27%) Handset
3 1 (2.27%) Analytical Skills
3 1 (2.27%) Video Conferencing
3 1 (2.27%) iPhone
3 1 (2.27%) iPad
Operating Systems
1 35 (79.55%) Windows
2 11 (25.00%) Windows 7
3 9 (20.45%) Windows XP
4 3 (6.82%) Windows Server 2008
5 2 (4.55%) Windows Server 2003
5 2 (4.55%) UNIX
6 1 (2.27%) Windows 8
Processes & Methodologies
1 9 (20.45%) ITIL
2 2 (4.55%) Cost-Benefit Analysis
2 2 (4.55%) Fault Management
2 2 (4.55%) Root Cause Analysis
2 2 (4.55%) People Management
2 2 (4.55%) Asset Management
2 2 (4.55%) Project Management
3 1 (2.27%) Business Intelligence
3 1 (2.27%) Programme Management
3 1 (2.27%) Service Delivery
3 1 (2.27%) Software Deployment
3 1 (2.27%) Mentoring
3 1 (2.27%) Investment Management
3 1 (2.27%) Digital Marketing
Programming Languages
1 4 (9.09%) SQL
Qualifications
1 9 (20.45%) Degree
2 1 (2.27%) Microsoft Certification
2 1 (2.27%) ITIL Certification
Quality Assurance & Compliance
1 6 (13.64%) SLA
System Software
1 18 (40.91%) Active Directory
2 3 (6.82%) XenApp
Systems Management
1 2 (4.55%) Backup Exec
2 1 (2.27%) SCCM
Vendors
1 19 (43.18%) Microsoft
2 5 (11.36%) Citrix
3 3 (6.82%) Bloomberg
4 2 (4.55%) HP
4 2 (4.55%) Avaya
4 2 (4.55%) Veritas
4 2 (4.55%) Apple
5 1 (2.27%) Adobe
5 1 (2.27%) SAP
5 1 (2.27%) Mitel