Service Desk Analyst Jobs in the City of London

Service Desk Analyst
Central London > City of London

The median Service Desk Analyst salary in the City of London is £35,000 per year according to job vacancies posted during the 6 months to 16 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 Apr 2024
Same period 2023 Same period 2022
Rank 159 214 235
Rank change year-on-year +55 +21 +1
Permanent jobs requiring a Service Desk Analyst 21 21 40
As % of all permanent jobs advertised in the City of London 0.63% 0.42% 0.57%
As % of the Job Titles category 0.65% 0.44% 0.60%
Number of salaries quoted 21 20 27
10th Percentile £30,000 £22,600 £25,000
25th Percentile £31,250 £26,063 £28,000
Median annual salary (50th Percentile) £35,000 £30,500 £32,500
Median % change year-on-year +14.75% -6.15% +41.30%
75th Percentile £43,750 £35,375 £36,875
90th Percentile £47,500 £39,750 £47,000
Central London median annual salary £37,500 £31,000 £32,500
% change year-on-year +20.97% -4.62% +8.33%

All Permanent IT Job Vacancies
City of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,216 4,803 6,685
% of permanent jobs with a recognized job title 95.74% 96.45% 95.88%
Number of salaries quoted 2,586 4,069 5,661
10th Percentile £41,250 £42,500 £43,750
25th Percentile £53,164 £55,000 £56,250
Median annual salary (50th Percentile) £73,750 £75,000 £72,500
Median % change year-on-year -1.67% +3.45% -
75th Percentile £95,000 £96,250 £93,750
90th Percentile £112,500 £112,500 £110,000
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

Service Desk Analyst
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Desk Analyst in the City of London.

Salary trend for Service Desk Analyst in the City of London

Service Desk Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Service Desk Analyst in the City of London over the 6 months to 16 April 2024.

Salary histogram for Service Desk Analyst in the City of London

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 16 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Analyst in the job title.

1 15 (71.43%) Windows
2 13 (61.90%) Microsoft 365
3 12 (57.14%) Active Directory
4 10 (47.62%) Microsoft
4 10 (47.62%) ITSM
4 10 (47.62%) Analytical Skills
4 10 (47.62%) Customer Service
5 8 (38.10%) Windows 10
6 7 (33.33%) Microsoft Office
6 7 (33.33%) Video Conferencing
7 6 (28.57%) Legal
8 5 (23.81%) ITIL
8 5 (23.81%) Microsoft Exchange
8 5 (23.81%) Mentoring
8 5 (23.81%) Social Skills
9 4 (19.05%) Azure
10 3 (14.29%) AWS
10 3 (14.29%) Degree
10 3 (14.29%) Windows Server
10 3 (14.29%) Google Workspace
10 3 (14.29%) GCP
10 3 (14.29%) Google Drive
10 3 (14.29%) LAN
10 3 (14.29%) Adobe
10 3 (14.29%) ITIL Certification
10 3 (14.29%) Finance
10 3 (14.29%) Law
10 3 (14.29%) Games
10 3 (14.29%) Google
10 3 (14.29%) WhatsApp

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (23.81%) Microsoft Exchange
2 1 (4.76%) SharePoint
Applications
1 7 (33.33%) Microsoft Office
2 2 (9.52%) Microsoft Excel
2 2 (9.52%) Microsoft PowerPoint
Cloud Services
1 13 (61.90%) Microsoft 365
2 4 (19.05%) Azure
3 3 (14.29%) AWS
3 3 (14.29%) GCP
3 3 (14.29%) Google Drive
3 3 (14.29%) Google Workspace
3 3 (14.29%) WhatsApp
Communications & Networking
1 3 (14.29%) LAN
2 1 (4.76%) Cisco IOS
2 1 (4.76%) TCP/IP
2 1 (4.76%) VPN
General
1 10 (47.62%) Analytical Skills
2 6 (28.57%) Legal
3 5 (23.81%) Social Skills
4 3 (14.29%) Finance
4 3 (14.29%) Games
4 3 (14.29%) Law
5 2 (9.52%) Banking
5 2 (9.52%) Music Industry
6 1 (4.76%) Inclusion and Diversity
Miscellaneous
1 7 (33.33%) Video Conferencing
2 1 (4.76%) iPhone
2 1 (4.76%) Smartphone
Operating Systems
1 15 (71.43%) Windows
2 8 (38.10%) Windows 10
3 3 (14.29%) Windows Server
4 1 (4.76%) Apple iOS
4 1 (4.76%) Mac OS
4 1 (4.76%) Mac OS X
4 1 (4.76%) Windows 7
Processes & Methodologies
1 10 (47.62%) Customer Service
1 10 (47.62%) ITSM
2 5 (23.81%) ITIL
2 5 (23.81%) Mentoring
3 2 (9.52%) Asset Management
3 2 (9.52%) Problem-Solving
3 2 (9.52%) Wealth Management
4 1 (4.76%) Break/Fix
4 1 (4.76%) CRM
4 1 (4.76%) Customer Engagement
4 1 (4.76%) ERP
4 1 (4.76%) Knowledge Management
4 1 (4.76%) Mobile Device Management
4 1 (4.76%) Service Management
Qualifications
1 3 (14.29%) Degree
1 3 (14.29%) ITIL Certification
Quality Assurance & Compliance
1 2 (9.52%) ITGC
1 2 (9.52%) Sarbanes-Oxley
1 2 (9.52%) SLA
2 1 (4.76%) Accessibility
System Software
1 12 (57.14%) Active Directory
Systems Management
1 2 (9.52%) Microsoft Intune
2 1 (4.76%) Jamf Pro
2 1 (4.76%) SCCM
Vendors
1 10 (47.62%) Microsoft
2 3 (14.29%) Adobe
2 3 (14.29%) Google
3 2 (9.52%) Apple
3 2 (9.52%) Cisco
4 1 (4.76%) iManage