The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Coventry region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 65 51 58
Rank change year-on-year
-14 +7
Permanent jobs requiring a Technical Support 5 7 5
As % of all permanent IT jobs located in Coventry 0.83% 1.38% 0.96%
As % of the Job Titles category 0.85% 1.43% 1.03%
Number of salaries quoted 5 4 5
Average salary £25,000 £44,000 £34,000
Average salary % change year-on-year
-43.18% +29.41%
90% offered a salary of more than £24,250 £34,240 £25,500
10% offered a salary of more than £43,000 £44,000 £38,000
UK excluding London average salary £29,000 £30,000 £29,000
% change year-on-year
-3.33% +3.44%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Coventry region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Coventry
Permanent IT job ads with a match in the
Job Titles category
586 491 486
As % of all permanent IT jobs located in Coventry 97.34% 96.65% 93.64%
Number of salaries quoted 514 387 420
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £27,500 £25,500 £27,500
10% offered a salary of more than £57,500 £55,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Coventry

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Coventry region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Coventry

Technical Support
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Coventry region.

Technical Support Salary Trend in Coventry

Technical Support
Salary Histogram in Coventry

This chart provides a salary histogram for IT jobs citing Technical Support across the Coventry region over the 3 months to 24 October 2014.

Technical Support Salary Histogram in Coventry

Technical Support
Top 30 Related IT Skills in Coventry

For the 6 months to 24 October 2014, IT jobs across the Coventry region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 6 (42.86%) Linux
2 5 (35.71%) VMware
2 5 (35.71%) SQL
2 5 (35.71%) DHCP
2 5 (35.71%) DNS
2 5 (35.71%) Microsoft
3 4 (28.57%) Apache
3 4 (28.57%) Python
3 4 (28.57%) Service Delivery
3 4 (28.57%) Squid
3 4 (28.57%) VMware Certified Professional (VCP)
3 4 (28.57%) Windows
4 3 (21.43%) Wiki
4 3 (21.43%) Citrix
4 3 (21.43%) NetApp
4 3 (21.43%) MS Excel
4 3 (21.43%) MySQL
4 3 (21.43%) SQL Server
4 3 (21.43%) CSS
4 3 (21.43%) HTML
4 3 (21.43%) Java
5 2 (14.29%) MCSE
5 2 (14.29%) SharePoint
5 2 (14.29%) MS Exchange
5 2 (14.29%) CCNA
5 2 (14.29%) Active Directory
5 2 (14.29%) Cisco
5 2 (14.29%) BGP
5 2 (14.29%) Cisco Certification
5 2 (14.29%) Microsoft Certification

Technical Support
Top Related IT Skills in Coventry by Category

For the 6 months to 24 October 2014, IT jobs across the Coventry region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (28.57%) Apache
2 2 (14.29%) SharePoint
2 2 (14.29%) MS Exchange
Applications
1 3 (21.43%) MS Excel
Communications & Networking
1 5 (35.71%) DHCP
1 5 (35.71%) DNS
2 2 (14.29%) SAN
2 2 (14.29%) BGP
2 2 (14.29%) NetScaler
3 1 (7.14%) LAN
3 1 (7.14%) WAN
3 1 (7.14%) Firewall
3 1 (7.14%) IP Telephony
Database & Business Intelligence
1 3 (21.43%) MySQL
1 3 (21.43%) SQL Server
Libraries, Frameworks & Software Standards
1 3 (21.43%) HTML
1 3 (21.43%) CSS
Miscellaneous
1 3 (21.43%) Wiki
Operating Systems
1 6 (42.86%) Linux
2 4 (28.57%) Windows
3 1 (7.14%) Windows Server 2003
3 1 (7.14%) Windows Server 2008
3 1 (7.14%) Windows 7
3 1 (7.14%) Windows 8
Processes & Methodologies
1 4 (28.57%) Service Delivery
2 2 (14.29%) Problem Management
3 1 (7.14%) Line Management
3 1 (7.14%) Software Licensing
3 1 (7.14%) Security Management
3 1 (7.14%) Incident Management
Programming Languages
1 5 (35.71%) SQL
2 4 (28.57%) Python
3 3 (21.43%) Java
Qualifications
1 4 (28.57%) VMware Certified Professional (VCP)
2 2 (14.29%) MCTS
2 2 (14.29%) MCITP
2 2 (14.29%) MCSE
2 2 (14.29%) CCNA
2 2 (14.29%) Cisco Certification
2 2 (14.29%) Microsoft Certification
Quality Assurance & Compliance
1 2 (14.29%) PCI DSS
2 1 (7.14%) Sarbanes-Oxley
System Software
1 4 (28.57%) Squid
2 2 (14.29%) Active Directory
2 2 (14.29%) XenApp
2 2 (14.29%) XenDesktop
2 2 (14.29%) vSphere
2 2 (14.29%) VMware ESXi
2 2 (14.29%) vCloud
3 1 (7.14%) VMware Infrastructure
Vendors
1 5 (35.71%) Microsoft
1 5 (35.71%) VMware
2 3 (21.43%) Citrix
2 3 (21.43%) NetApp
3 2 (14.29%) Cisco