The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Coventry region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 66 51 71
Rank change year-on-year
-15 +20
Permanent jobs requiring a Technical Support 8 3 1
As % of all permanent IT jobs located in Coventry 1.13% 0.58% 0.16%
As % of the Job Titles category 1.20% 0.62% 0.17%
Number of salaries quoted 8 2 1
Average salary £23,500 £23,000 £47,500
Average salary % change year-on-year
+2.17% -51.57%
UK excluding London average salary £31,500 £29,000 £30,250
% change year-on-year
+8.62% -4.13%
Technical Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Coventry region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Coventry
Permanent IT job ads with a match in the
Job Titles category
667 487 594
As % of all permanent IT jobs located in Coventry 94.08% 94.38% 95.65%
Number of salaries quoted 554 378 541
Average salary £40,000 £38,500 £35,000
Average salary % change year-on-year
+3.89% +10.00%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £60,000 £50,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Coventry

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Coventry region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Coventry

Technical Support
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Coventry region.

Technical Support Salary Trend in Coventry

Technical Support
Top 30 Related IT Skills in Coventry

For the 6 months to 2 March 2015, IT jobs across the Coventry region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 8 (61.54%) SQL Server
2 6 (46.15%) SQL
2 6 (46.15%) Active Directory
2 6 (46.15%) Windows
3 5 (38.46%) HTML
3 5 (38.46%) Java
3 5 (38.46%) CSS
3 5 (38.46%) Service Delivery
3 5 (38.46%) Windows Server 2008
4 4 (30.77%) Wiki
4 4 (30.77%) MySQL
4 4 (30.77%) MS Exchange
4 4 (30.77%) Windows Server 2003
5 3 (23.08%) LAN
5 3 (23.08%) WAN
5 3 (23.08%) .NET
6 2 (15.38%) Terminal Services
6 2 (15.38%) MS Excel
6 2 (15.38%) Windows 7
7 1 (7.69%) Exchange Server 2010
7 1 (7.69%) Windows 8
7 1 (7.69%) Windows Server 2012
7 1 (7.69%) SQL Server 2008
7 1 (7.69%) XenApp
7 1 (7.69%) Banking
7 1 (7.69%) VMware Certified Professional (VCP)
7 1 (7.69%) SQL Server 2005
7 1 (7.69%) Incident Management
7 1 (7.69%) EMC NetWorker
7 1 (7.69%) Finjan

Technical Support
Top Related IT Skills in Coventry by Category

For the 6 months to 2 March 2015, IT jobs across the Coventry region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (30.77%) MS Exchange
2 1 (7.69%) Exchange Server 2010
2 1 (7.69%) IIS
Applications
1 2 (15.38%) MS Excel
2 1 (7.69%) MS Office
Communications & Networking
1 3 (23.08%) LAN
1 3 (23.08%) WAN
2 1 (7.69%) TCP/IP
2 1 (7.69%) SAN
2 1 (7.69%) Intranet
2 1 (7.69%) Internet
Database & Business Intelligence
1 8 (61.54%) SQL Server
2 4 (30.77%) MySQL
3 1 (7.69%) SQL Server 2005
3 1 (7.69%) SQL Server 2008
General
1 1 (7.69%) Finance
1 1 (7.69%) Banking
Libraries, Frameworks & Software Standards
1 5 (38.46%) HTML
1 5 (38.46%) CSS
2 3 (23.08%) .NET
3 1 (7.69%) Web Services
3 1 (7.69%) XML
Miscellaneous
1 4 (30.77%) Wiki
2 1 (7.69%) AS400
Operating Systems
1 6 (46.15%) Windows
2 5 (38.46%) Windows Server 2008
3 4 (30.77%) Windows Server 2003
4 2 (15.38%) Windows 7
5 1 (7.69%) Windows 8
5 1 (7.69%) Windows Server 2012
Processes & Methodologies
1 5 (38.46%) Service Delivery
2 1 (7.69%) Incident Management
2 1 (7.69%) ITIL
2 1 (7.69%) ERP
Programming Languages
1 6 (46.15%) SQL
2 5 (38.46%) Java
3 1 (7.69%) PHP
Qualifications
1 1 (7.69%) VMware Certified Professional (VCP)
System Software
1 6 (46.15%) Active Directory
2 2 (15.38%) Terminal Services
3 1 (7.69%) XenApp
Systems Management
1 1 (7.69%) MAILsweeper
1 1 (7.69%) EMC NetWorker
Vendors
1 1 (7.69%) HP
1 1 (7.69%) EMC
1 1 (7.69%) Citrix
1 1 (7.69%) CommVault
1 1 (7.69%) NetApp
1 1 (7.69%) VMware
1 1 (7.69%) Finjan