The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Crawley region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 47 49 54
Rank change year-on-year
+2 +5
Permanent jobs requiring a 2nd Line Support 20 8 15
As % of all permanent IT jobs located in Crawley 4.60% 2.05% 2.74%
As % of the Job Titles category 4.80% 2.09% 2.81%
Number of salaries quoted 7 3 15
Average salary £26,000 £28,500 £23,500
Average salary % change year-on-year
-8.77% +21.27%
90% offered a salary of more than £23,600 £25,700 £21,700
10% offered a salary of more than £30,400 £30,100 £24,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
West Sussex

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Crawley region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Crawley
Permanent IT job ads with a match in the
Job Titles category
417 383 533
As % of all permanent IT jobs located in Crawley 95.86% 98.21% 97.44%
Number of salaries quoted 371 337 449
Average salary £42,500 £45,000 £41,000
Average salary % change year-on-year
-5.55% +9.75%
90% offered a salary of more than £25,000 £32,500 £22,500
10% offered a salary of more than £57,500 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Crawley

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Crawley region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Crawley

2nd Line Support
Salary Trend in Crawley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Crawley region.

2nd Line Support Salary Trend in Crawley

2nd Line Support
Top 30 Related IT Skills in Crawley

For the 6 months to 31 August 2015, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 30 (93.75%) Windows
2 27 (84.38%) Windows Server 2008
3 26 (81.25%) MS Office
4 24 (75.00%) Windows Server 2003
5 22 (68.75%) Mac OS X
6 21 (65.63%) Firewall
7 20 (62.50%) Internet
7 20 (62.50%) Linux
7 20 (62.50%) C
8 19 (59.38%) MCP
8 19 (59.38%) Blackberry
8 19 (59.38%) Mac OS
9 10 (31.25%) Microsoft
10 9 (28.13%) Active Directory
11 7 (21.88%) Windows 7
12 6 (18.75%) MS Exchange
13 5 (15.63%) Windows Server 2012
14 4 (12.50%) Exchange Server 2013
14 4 (12.50%) Exchange Server 2010
14 4 (12.50%) WAN
15 3 (9.38%) Finance
15 3 (9.38%) Exchange Server 2007
15 3 (9.38%) Biometrics
16 2 (6.25%) CA
16 2 (6.25%) Lotus
16 2 (6.25%) Citrix
16 2 (6.25%) DHCP
16 2 (6.25%) TCP/IP
16 2 (6.25%) DNS
16 2 (6.25%) LAN

2nd Line Support
Top Related IT Skills in Crawley by Category

For the 6 months to 31 August 2015, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (18.75%) MS Exchange
2 4 (12.50%) Exchange Server 2010
2 4 (12.50%) Exchange Server 2013
3 3 (9.38%) Exchange Server 2007
4 2 (6.25%) IBM Notes
5 1 (3.13%) Apache
5 1 (3.13%) Apache Spark
5 1 (3.13%) IIS
Applications
1 26 (81.25%) MS Office
2 1 (3.13%) MS Excel
Cloud Services
1 2 (6.25%) Office 365
1 2 (6.25%) Mimecast
Communications & Networking
1 21 (65.63%) Firewall
2 20 (62.50%) Internet
3 4 (12.50%) WAN
4 2 (6.25%) DHCP
4 2 (6.25%) TCP/IP
4 2 (6.25%) DNS
4 2 (6.25%) LAN
Database & Business Intelligence
1 1 (3.13%) SQL Server
1 1 (3.13%) MongoDB
1 1 (3.13%) Apache Cassandra
1 1 (3.13%) Big Data
General
1 3 (9.38%) Finance
Libraries, Frameworks & Software Standards
1 1 (3.13%) .NET
Miscellaneous
1 19 (59.38%) Blackberry
2 3 (9.38%) Biometrics
3 2 (6.25%) Analytical Skills
4 1 (3.13%) Mathematics
4 1 (3.13%) Computer Science
Operating Systems
1 30 (93.75%) Windows
2 27 (84.38%) Windows Server 2008
3 24 (75.00%) Windows Server 2003
4 22 (68.75%) Mac OS X
5 20 (62.50%) Linux
6 19 (59.38%) Mac OS
7 7 (21.88%) Windows 7
8 5 (15.63%) Windows Server 2012
9 2 (6.25%) Windows 8
Processes & Methodologies
1 2 (6.25%) Software Delivery
2 1 (3.13%) Patch Management
2 1 (3.13%) CRM
2 1 (3.13%) E-Commerce
2 1 (3.13%) Software Testing
2 1 (3.13%) Fault Management
2 1 (3.13%) Mentoring
2 1 (3.13%) Coaching
Programming Languages
1 20 (62.50%) C
2 1 (3.13%) SQL
Qualifications
1 19 (59.38%) MCP
2 1 (3.13%) Microsoft Certification
2 1 (3.13%) Degree
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 9 (28.13%) Active Directory
2 2 (6.25%) VMware Infrastructure
2 2 (6.25%) XenApp
3 1 (3.13%) Hyper-V
Systems Management
1 1 (3.13%) SCCM
Vendors
1 10 (31.25%) Microsoft
2 2 (6.25%) Citrix
2 2 (6.25%) CA
2 2 (6.25%) Lotus
2 2 (6.25%) VMware
2 2 (6.25%) WatchGuard
2 2 (6.25%) NETGEAR
2 2 (6.25%) Trend Micro
3 1 (3.13%) MuleSoft