The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Crawley region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 57 48 68
Rank change year-on-year
-9 +20
Permanent jobs requiring a 2nd Line Support 5 12 2
As % of all permanent IT jobs located in Crawley 1.13% 2.35% 0.33%
As % of the Job Titles category 1.14% 2.40% 0.35%
Number of salaries quoted 2 12 1
Average salary £29,500 £23,500 £40,000
Average salary % change year-on-year
+25.53% -41.25%
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
West Sussex

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Crawley region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Crawley
Permanent IT job ads with a match in the
Job Titles category
440 499 577
As % of all permanent IT jobs located in Crawley 99.32% 97.84% 95.53%
Number of salaries quoted 373 442 494
Average salary £40,500 £42,500 £38,500
Average salary % change year-on-year
-4.70% +10.38%
90% offered a salary of more than £29,000 £22,000 £24,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Crawley

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Crawley region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Crawley

2nd Line Support
Salary Trend in Crawley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Crawley region.

2nd Line Support Salary Trend in Crawley

2nd Line Support
Top 30 Related IT Skills in Crawley

For the 6 months to 1 October 2014, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 14 (93.33%) Windows
2 7 (46.67%) MCSE
2 7 (46.67%) Microsoft Certification
3 6 (40.00%) Mac OS X
3 6 (40.00%) Windows Server 2003
3 6 (40.00%) Internet
3 6 (40.00%) MS Exchange
3 6 (40.00%) Microsoft
3 6 (40.00%) Active Directory
3 6 (40.00%) Linux
3 6 (40.00%) SQL Server
3 6 (40.00%) MS Office
3 6 (40.00%) C
3 6 (40.00%) Blackberry
3 6 (40.00%) MCP
3 6 (40.00%) Windows Server 2008
3 6 (40.00%) Firewall
3 6 (40.00%) Mac OS
3 6 (40.00%) Windows 7
3 6 (40.00%) Windows 8
4 3 (20.00%) ITIL
5 2 (13.33%) SQL
6 1 (6.67%) VB.NET
6 1 (6.67%) .NET
6 1 (6.67%) Dell
6 1 (6.67%) Remedy
6 1 (6.67%) VMware
6 1 (6.67%) VMware Certified Professional (VCP)
6 1 (6.67%) Incident Management
6 1 (6.67%) SCOM

2nd Line Support
Top Related IT Skills in Crawley by Category

For the 6 months to 1 October 2014, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (40.00%) MS Exchange
Applications
1 6 (40.00%) MS Office
Communications & Networking
1 6 (40.00%) Internet
1 6 (40.00%) Firewall
Database & Business Intelligence
1 6 (40.00%) SQL Server
Libraries, Frameworks & Software Standards
1 1 (6.67%) .NET
Miscellaneous
1 6 (40.00%) Blackberry
2 1 (6.67%) Analytical Skills
Operating Systems
1 14 (93.33%) Windows
2 6 (40.00%) Mac OS X
2 6 (40.00%) Windows Server 2003
2 6 (40.00%) Linux
2 6 (40.00%) Windows Server 2008
2 6 (40.00%) Mac OS
2 6 (40.00%) Windows 7
2 6 (40.00%) Windows 8
Processes & Methodologies
1 3 (20.00%) ITIL
2 1 (6.67%) Incident Management
2 1 (6.67%) Service Delivery
2 1 (6.67%) Change Management
Programming Languages
1 6 (40.00%) C
2 2 (13.33%) SQL
3 1 (6.67%) VB.NET
Qualifications
1 7 (46.67%) MCSE
1 7 (46.67%) Microsoft Certification
2 6 (40.00%) MCP
3 1 (6.67%) VMware Certified Professional (VCP)
3 1 (6.67%) MCSA
System Software
1 6 (40.00%) Active Directory
2 1 (6.67%) VMware Infrastructure
2 1 (6.67%) Hyper-V
Systems Management
1 1 (6.67%) SCOM
Vendors
1 6 (40.00%) Microsoft
2 1 (6.67%) Dell
2 1 (6.67%) Remedy
2 1 (6.67%) VMware