The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Crawley region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Crawley region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 68 62 57
Rank change year-on-year
-6 -5
Permanent jobs requiring a 2nd Line Support 5 4 3
As % of all permanent IT jobs located in Crawley 0.805% 0.703% 0.609%
As % of the Job Titles category 0.835% 0.722% 0.641%
Number of salaries quoted 3 4 3
Average salary £23,500 £24,000 £22,000
Average salary % change year-on-year
-2.08% +9.09%
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
All Job Titles
Crawley
Permanent IT job ads with a match in the
Job Titles category
599 554 468
As % of all permanent IT jobs located in Crawley 96.46% 97.36% 94.93%
Number of salaries quoted 469 426 350
Average salary £41,000 £44,000 £37,500
Average salary % change year-on-year
-6.81% +17.33%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
West Sussex

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Crawley region as a proportion of the total demand within the Job Titles category.

Crawley 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Crawley region.

Crawley 2nd Line Support Salary Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 5 (83.33%) MS Office
2 3 (50.00%) Windows
2 3 (50.00%) MS Excel
2 3 (50.00%) Microsoft Certification
2 3 (50.00%) Blackberry
3 2 (33.33%) Mac OS
3 2 (33.33%) Windows Server 2008
3 2 (33.33%) Mac OS X
3 2 (33.33%) Windows Server 2003
3 2 (33.33%) Internet
3 2 (33.33%) Firewall
3 2 (33.33%) Microsoft
3 2 (33.33%) Linux
3 2 (33.33%) MCP
3 2 (33.33%) CSS
3 2 (33.33%) C
3 2 (33.33%) HTML
4 1 (16.67%) SQL
4 1 (16.67%) ITIL
4 1 (16.67%) UNIX
4 1 (16.67%) Lotus Domino
4 1 (16.67%) Active Directory
4 1 (16.67%) Dell
4 1 (16.67%) Citrix
4 1 (16.67%) Windows XP
4 1 (16.67%) LAN
4 1 (16.67%) WAN
4 1 (16.67%) VMware
4 1 (16.67%) Altiris
4 1 (16.67%) Blue Coat

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (33.33%) CSS
1 2 (33.33%) HTML
Application Platforms
1 1 (16.67%) Lotus Domino
1 1 (16.67%) Blackberry Enterprise Server
Applications
1 5 (83.33%) MS Office
2 3 (50.00%) MS Excel
3 1 (16.67%) MS PowerPoint
Communications & Networking
1 2 (33.33%) Internet
1 2 (33.33%) Firewall
2 1 (16.67%) LAN
2 1 (16.67%) WAN
Miscellaneous
1 3 (50.00%) Blackberry
Operating Systems
1 3 (50.00%) Windows
2 2 (33.33%) Mac OS
2 2 (33.33%) Windows Server 2008
2 2 (33.33%) Mac OS X
2 2 (33.33%) Windows Server 2003
2 2 (33.33%) Linux
3 1 (16.67%) UNIX
3 1 (16.67%) Windows XP
3 1 (16.67%) Windows 7
Processes & Methodologies
1 1 (16.67%) ITIL
Programming Languages
1 2 (33.33%) C
2 1 (16.67%) SQL
Qualifications
1 3 (50.00%) Microsoft Certification
2 2 (33.33%) MCP
3 1 (16.67%) Degree
System Software
1 1 (16.67%) Active Directory
1 1 (16.67%) ProxySG
1 1 (16.67%) VMware Infrastructure
Vendors
1 2 (33.33%) Microsoft
2 1 (16.67%) Dell
2 1 (16.67%) Citrix
2 1 (16.67%) VMware
2 1 (16.67%) Altiris
2 1 (16.67%) Blue Coat
2 1 (16.67%) Symantec
2 1 (16.67%) Lotus
Crawley, West Sussex
2nd Line Support Analyst / Technical Support / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / HTML / CSS / West Sussex / 22 - 25K + benefits and plenty of career progression...
Reflex Computer Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 23 May 2013