The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Crawley region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 62 51 50
Rank change year-on-year
-11 -1
Permanent jobs requiring a 2nd Line Support 1 12 9
As % of all permanent IT jobs located in Crawley 0.27% 2.99% 2.36%
As % of the Job Titles category 0.28% 3.05% 2.41%
Number of salaries quoted 1 6 4
Average salary £22,500 £24,000 £23,500
Average salary % change year-on-year
-6.25% +2.12%
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
West Sussex

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Crawley region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Crawley
Permanent IT job ads with a match in the
Job Titles category
360 394 373
As % of all permanent IT jobs located in Crawley 98.90% 98.01% 97.90%
Number of salaries quoted 334 340 319
Average salary £42,500 £40,000 £45,000
Average salary % change year-on-year
+6.25% -11.11%
90% offered a salary of more than £26,500 £24,000 £27,500
10% offered a salary of more than £60,000 £56,000 £50,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Crawley

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Crawley region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Crawley

2nd Line Support
Salary Trend in Crawley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Crawley region.

2nd Line Support Salary Trend in Crawley

2nd Line Support
Top 30 Related IT Skills in Crawley

For the 6 months to 9 February 2016, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 13 (81.25%) MS Office
2 12 (75.00%) Windows Server 2008
2 12 (75.00%) Firewall
2 12 (75.00%) Windows
3 11 (68.75%) C
3 11 (68.75%) Internet
4 10 (62.50%) Blackberry
4 10 (62.50%) Mac OS X
4 10 (62.50%) Windows Server 2003
4 10 (62.50%) MCP
4 10 (62.50%) Linux
4 10 (62.50%) Mac OS
5 3 (18.75%) Microsoft
5 3 (18.75%) Active Directory
6 2 (12.50%) Citrix
6 2 (12.50%) Lotus
6 2 (12.50%) WAN
6 2 (12.50%) DHCP
6 2 (12.50%) TCP/IP
6 2 (12.50%) DNS
6 2 (12.50%) IBM Notes
6 2 (12.50%) Windows Server
6 2 (12.50%) Analytical Skills
6 2 (12.50%) Mimecast
6 2 (12.50%) Office 365
6 2 (12.50%) Windows Server 2012
6 2 (12.50%) XenApp
6 2 (12.50%) Trend Micro
6 2 (12.50%) Windows 7
6 2 (12.50%) WatchGuard

2nd Line Support
Top Related IT Skills in Crawley by Category

For the 6 months to 9 February 2016, IT jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (12.50%) IBM Notes
Applications
1 13 (81.25%) MS Office
Cloud Services
1 2 (12.50%) Mimecast
1 2 (12.50%) Office 365
Communications & Networking
1 12 (75.00%) Firewall
2 11 (68.75%) Internet
3 2 (12.50%) DHCP
3 2 (12.50%) DNS
3 2 (12.50%) TCP/IP
3 2 (12.50%) WAN
4 1 (6.25%) Remote Desktop
General
1 1 (6.25%) Finance
Libraries, Frameworks & Software Standards
1 1 (6.25%) XML
Miscellaneous
1 10 (62.50%) Blackberry
2 2 (12.50%) Analytical Skills
3 1 (6.25%) Computer Science
3 1 (6.25%) Mathematics
Operating Systems
1 12 (75.00%) Windows
1 12 (75.00%) Windows Server 2008
2 10 (62.50%) Linux
2 10 (62.50%) Mac OS
2 10 (62.50%) Mac OS X
2 10 (62.50%) Windows Server 2003
3 2 (12.50%) Windows 7
3 2 (12.50%) Windows Server
3 2 (12.50%) Windows Server 2012
Processes & Methodologies
1 1 (6.25%) Coaching
1 1 (6.25%) CRM
1 1 (6.25%) E-Commerce
1 1 (6.25%) Fault Management
1 1 (6.25%) Mentoring
1 1 (6.25%) Software Testing
Programming Languages
1 11 (68.75%) C
2 1 (6.25%) SQL
Qualifications
1 10 (62.50%) MCP
2 1 (6.25%) Degree
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 3 (18.75%) Active Directory
2 2 (12.50%) XenApp
Vendors
1 3 (18.75%) Microsoft
2 2 (12.50%) Citrix
2 2 (12.50%) Lotus
2 2 (12.50%) NETGEAR
2 2 (12.50%) Trend Micro
2 2 (12.50%) WatchGuard
3 1 (6.25%) VMware