The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 24 43 34
Rank change year-on-year
+19 -9
Permanent jobs requiring a 2nd Line Support Engineer 11 1 1
As % of all permanent IT jobs located in Croydon 6.47% 0.44% 0.45%
As % of the Job Titles category 6.55% 0.45% 0.48%
Number of salaries quoted 11 1 1
Average salary £25,000 £30,000 £23,500
Average salary % change year-on-year
-16.66% +27.65%
UK excluding London average salary £25,250 £24,250 £25,000
% change year-on-year
+4.12% -3.00%
2nd Line Support Engineer
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
168 222 210
As % of all permanent IT jobs located in Croydon 98.82% 98.23% 95.02%
Number of salaries quoted 151 185 179
Average salary £45,000 £42,500 £45,000
Average salary % change year-on-year
+5.88% -5.55%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £60,000 £57,500 £59,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Engineer
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in Croydon

2nd Line Support Engineer
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the Croydon region.

2nd Line Support Engineer Salary Trend in Croydon

2nd Line Support Engineer
Top 30 Related IT Skills in Croydon

For the 6 months to 31 August 2015, IT jobs across the Croydon region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 30 (100.00%) Windows
1 30 (100.00%) Citrix
1 30 (100.00%) VMware
2 28 (93.33%) Microsoft
3 26 (86.67%) Active Directory
4 23 (76.67%) VMware Infrastructure
5 22 (73.33%) MS Exchange
6 21 (70.00%) Windows Server 2003
6 21 (70.00%) Windows Server 2008
6 21 (70.00%) Exchange Server 2010
6 21 (70.00%) Windows Server 2012
7 20 (66.67%) Exchange Server 2013
8 19 (63.33%) Terminal Server
9 9 (30.00%) VoIP
9 9 (30.00%) MS Office
10 8 (26.67%) ITIL
10 8 (26.67%) SQL
11 7 (23.33%) MS Excel
12 5 (16.67%) MCSE
12 5 (16.67%) Microsoft Certification
13 4 (13.33%) SLA
13 4 (13.33%) Network Architecture
14 3 (10.00%) Windows 7
14 3 (10.00%) TCP/IP
14 3 (10.00%) MCP
15 2 (6.67%) Problem Management
15 2 (6.67%) VMware Certified Professional (VCP)
15 2 (6.67%) MCITP
15 2 (6.67%) Incident Management
15 2 (6.67%) Cisco Certification

2nd Line Support Engineer
Top Related IT Skills in Croydon by Category

For the 6 months to 31 August 2015, IT jobs across the Croydon region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (73.33%) MS Exchange
2 21 (70.00%) Exchange Server 2010
3 20 (66.67%) Exchange Server 2013
Applications
1 9 (30.00%) MS Office
2 7 (23.33%) MS Excel
Communications & Networking
1 9 (30.00%) VoIP
2 3 (10.00%) TCP/IP
3 2 (6.67%) DHCP
3 2 (6.67%) DNS
4 1 (3.33%) VPN
Libraries, Frameworks & Software Standards
1 1 (3.33%) Software Packaging
Miscellaneous
1 2 (6.67%) Management Information System
1 2 (6.67%) Replication
Operating Systems
1 30 (100.00%) Windows
2 21 (70.00%) Windows Server 2003
2 21 (70.00%) Windows Server 2008
2 21 (70.00%) Windows Server 2012
3 3 (10.00%) Windows 7
4 2 (6.67%) Windows 8
Processes & Methodologies
1 8 (26.67%) ITIL
2 4 (13.33%) Network Architecture
3 2 (6.67%) Root Cause Analysis
3 2 (6.67%) Service Delivery
3 2 (6.67%) Incident Management
3 2 (6.67%) Problem Management
Programming Languages
1 8 (26.67%) SQL
Qualifications
1 5 (16.67%) Microsoft Certification
1 5 (16.67%) MCSE
2 3 (10.00%) MCP
3 2 (6.67%) CCNA
3 2 (6.67%) Cisco Certification
3 2 (6.67%) VMware Certified Professional (VCP)
3 2 (6.67%) MCITP
3 2 (6.67%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (13.33%) SLA
System Software
1 26 (86.67%) Active Directory
2 23 (76.67%) VMware Infrastructure
3 19 (63.33%) Terminal Server
Vendors
1 30 (100.00%) Citrix
1 30 (100.00%) VMware
2 28 (93.33%) Microsoft
3 2 (6.67%) Oracle