The table below looks at the statistics for the Help Desk Support role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 37 31 39
Rank change year-on-year
-6 +8
Permanent jobs requiring a Help Desk Support 5 3 4
As % of all permanent IT jobs located in Croydon 2.17% 1.35% 1.68%
As % of the Job Titles category 2.24% 1.43% 1.74%
Number of salaries quoted 5 3 4
Average salary £24,000 £19,500 £22,500
Average salary % change year-on-year
+23.07% -13.33%
UK excluding London average salary £23,000 £20,500 £20,750
% change year-on-year
+12.19% -1.20%
Help Desk Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
223 210 230
As % of all permanent IT jobs located in Croydon 96.96% 94.59% 96.64%
Number of salaries quoted 186 177 205
Average salary £45,000 £45,000 £40,000
Average salary % change year-on-year
- +12.50%
90% offered a salary of more than £24,000 £24,000 £24,500
10% offered a salary of more than £59,000 £65,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in Croydon

Help Desk Support
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Croydon region.

Help Desk Support Salary Trend in Croydon

Help Desk Support
Top 17 Related IT Skills in Croydon

For the 6 months to 21 August 2014, IT jobs across the Croydon region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 11 (100.00%) ITIL
1 11 (100.00%) Windows
2 10 (90.91%) MS Office
3 7 (63.64%) Windows 7
4 6 (54.55%) Microsoft
4 6 (54.55%) Active Directory
4 6 (54.55%) ITIL V3
5 4 (36.36%) Windows XP
6 3 (27.27%) MS Excel
6 3 (27.27%) ITIL Foundation Certificate
7 2 (18.18%) MS Exchange
7 2 (18.18%) Blackberry
7 2 (18.18%) SCCM
7 2 (18.18%) Lync
8 1 (9.09%) SLA
8 1 (9.09%) Telecoms
8 1 (9.09%) Retail

Help Desk Support
Top Related IT Skills in Croydon by Category

For the 6 months to 21 August 2014, IT jobs across the Croydon region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (18.18%) MS Exchange
1 2 (18.18%) Lync
Applications
1 10 (90.91%) MS Office
2 3 (27.27%) MS Excel
General
1 1 (9.09%) Telecoms
1 1 (9.09%) Retail
Miscellaneous
1 2 (18.18%) Blackberry
Operating Systems
1 11 (100.00%) Windows
2 7 (63.64%) Windows 7
3 4 (36.36%) Windows XP
Processes & Methodologies
1 11 (100.00%) ITIL
2 6 (54.55%) ITIL V3
Qualifications
1 3 (27.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 6 (54.55%) Active Directory
Systems Management
1 2 (18.18%) SCCM
Vendors
1 6 (54.55%) Microsoft
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: Yesterday