The statistics below represent IT jobs advertised across the Croydon region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
London / Croydon
Rank 32 36 29
Rank change year-on-year
+4 -7
Permanent jobs requiring a Service Desk Analyst 6 11 12
As % of all permanent IT jobs located in Croydon 3.09% 4.20% 6.15%
As % of the Job Titles category 3.23% 4.23% 6.38%
Number of salaries quoted 6 11 12
Median salary £23,500 £24,000 £24,000
Median salary % change year-on-year
-2.08% -
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
186 260 188
As % of all permanent IT jobs located in Croydon 95.88% 99.24% 96.41%
Number of salaries quoted 167 238 163
Median salary £50,000 £43,500 £39,000
Median salary % change year-on-year
+14.94% +11.53%
90% offered a salary of more than £23,000 £24,000 £24,000
10% offered a salary of more than £65,000 £55,000 £57,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in Croydon

The demand trend of job ads across the Croydon region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Croydon

Service Desk Analyst
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Croydon region.

Service Desk Analyst Salary Trend in Croydon

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Croydon

For the 6 months to 20 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Croydon region featuring Service Desk Analyst in the job title.

1 5 (71.43%) Windows
1 5 (71.43%) Microsoft
2 4 (57.14%) Active Directory
2 4 (57.14%) MS Excel
2 4 (57.14%) ITIL
2 4 (57.14%) Windows 7
2 4 (57.14%) Windows Server 2008
2 4 (57.14%) Windows Server
3 3 (42.86%) Windows Server 2012
3 3 (42.86%) MS Exchange
4 2 (28.57%) Cisco
4 2 (28.57%) MS Office
4 2 (28.57%) VMware
4 2 (28.57%) DBS Check
4 2 (28.57%) Office 365
4 2 (28.57%) Windows 8
5 1 (14.29%) Exchange Server 2013
5 1 (14.29%) Ticket Management
5 1 (14.29%) Virtual Servers
5 1 (14.29%) Exchange Server 2010
5 1 (14.29%) ITIL V3
5 1 (14.29%) MCTS
5 1 (14.29%) Problem Management
5 1 (14.29%) Time Management
5 1 (14.29%) Windows XP
5 1 (14.29%) Microsoft Certification
5 1 (14.29%) A+ Certification
5 1 (14.29%) ITIL Certification
5 1 (14.29%) Remedy
5 1 (14.29%) VoIP

Service Desk Analyst Skill Set
Top Related IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) MS Exchange
2 1 (14.29%) Exchange Server 2010
2 1 (14.29%) Exchange Server 2013
Applications
1 4 (57.14%) MS Excel
2 2 (28.57%) MS Office
Cloud Services
1 2 (28.57%) Office 365
Communications & Networking
1 1 (14.29%) VoIP
Operating Systems
1 5 (71.43%) Windows
2 4 (57.14%) Windows 7
2 4 (57.14%) Windows Server
2 4 (57.14%) Windows Server 2008
3 3 (42.86%) Windows Server 2012
4 2 (28.57%) Windows 8
5 1 (14.29%) Windows XP
Processes & Methodologies
1 4 (57.14%) ITIL
2 1 (14.29%) ITIL V3
2 1 (14.29%) Problem Management
2 1 (14.29%) Ticket Management
2 1 (14.29%) Time Management
Qualifications
1 2 (28.57%) DBS Check
2 1 (14.29%) A+ Certification
2 1 (14.29%) ITIL Certification
2 1 (14.29%) MCTS
2 1 (14.29%) Microsoft Certification
System Software
1 4 (57.14%) Active Directory
2 1 (14.29%) Virtual Servers
Vendors
1 5 (71.43%) Microsoft
2 2 (28.57%) Cisco
2 2 (28.57%) VMware
3 1 (14.29%) Remedy