The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 22 37 34
Rank change year-on-year
+15 -3
Permanent jobs requiring a Service Desk Analyst 20 3 9
As % of all permanent IT jobs located in Croydon 8.10% 1.26% 4.17%
As % of the Job Titles category 8.26% 1.28% 4.48%
Number of salaries quoted 20 3 9
Average salary £24,000 £22,500 £23,500
Average salary % change year-on-year
+6.66% -4.25%
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
242 234 201
As % of all permanent IT jobs located in Croydon 97.98% 98.32% 93.06%
Number of salaries quoted 196 196 189
Average salary £42,500 £40,000 £42,500
Average salary % change year-on-year
+6.25% -5.88%
90% offered a salary of more than £24,000 £22,500 £23,500
10% offered a salary of more than £60,000 £65,000 £53,963
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Croydon

Service Desk Analyst
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Croydon region.

Service Desk Analyst Salary Trend in Croydon

Service Desk Analyst
Top 22 Related IT Skills in Croydon

For the 6 months to 24 October 2014, IT jobs across the Croydon region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 17 (77.27%) Microsoft
1 17 (77.27%) MS Office
1 17 (77.27%) Windows
2 16 (72.73%) ITIL
3 12 (54.55%) ITIL V3
4 10 (45.45%) Active Directory
5 9 (40.91%) MS Exchange
5 9 (40.91%) Windows 7
5 9 (40.91%) Lync
6 8 (36.36%) MS Excel
6 8 (36.36%) Windows XP
7 5 (22.73%) Blackberry
8 2 (9.09%) Service Management
8 2 (9.09%) MS PowerPoint
8 2 (9.09%) Retail
9 1 (4.55%) IP Telephony
9 1 (4.55%) SCCM
9 1 (4.55%) Workflow
9 1 (4.55%) Stakeholder Management
9 1 (4.55%) LAN
9 1 (4.55%) SMS
9 1 (4.55%) WAN

Service Desk Analyst
Top Related IT Skills in Croydon by Category

For the 6 months to 24 October 2014, IT jobs across the Croydon region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (40.91%) MS Exchange
1 9 (40.91%) Lync
Applications
1 17 (77.27%) MS Office
2 8 (36.36%) MS Excel
3 2 (9.09%) MS PowerPoint
Communications & Networking
1 1 (4.55%) LAN
1 1 (4.55%) SMS
1 1 (4.55%) WAN
1 1 (4.55%) IP Telephony
General
1 2 (9.09%) Retail
Miscellaneous
1 5 (22.73%) Blackberry
Operating Systems
1 17 (77.27%) Windows
2 9 (40.91%) Windows 7
3 8 (36.36%) Windows XP
Processes & Methodologies
1 16 (72.73%) ITIL
2 12 (54.55%) ITIL V3
3 2 (9.09%) Service Management
4 1 (4.55%) Workflow
4 1 (4.55%) Stakeholder Management
System Software
1 10 (45.45%) Active Directory
Systems Management
1 1 (4.55%) SCCM
Vendors
1 17 (77.27%) Microsoft
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: Yesterday