The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 38 32 45
Rank change year-on-year
-6 +13
Permanent jobs requiring a Service Desk Analyst 7 12 6
As % of all permanent IT jobs located in Croydon 2.69% 5.88% 2.11%
As % of the Job Titles category 2.71% 6.12% 2.14%
Number of salaries quoted 7 12 6
Average salary £28,000 £24,000 £22,625
Average salary % change year-on-year
+16.66% +6.07%
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Croydon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Croydon
Permanent IT job ads with a match in the
Job Titles category
258 196 281
As % of all permanent IT jobs located in Croydon 99.23% 96.08% 98.94%
Number of salaries quoted 229 166 230
Average salary £44,400 £39,000 £44,000
Average salary % change year-on-year
+13.84% -11.36%
90% offered a salary of more than £27,000 £24,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Croydon region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Croydon

Service Desk Analyst
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Croydon region.

Service Desk Analyst Salary Trend in Croydon

Service Desk Analyst
Top 25 Related IT Skills in Croydon

For the 6 months to 14 February 2016, IT jobs across the Croydon region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 18 (100.00%) Windows
1 18 (100.00%) Microsoft
1 18 (100.00%) Active Directory
2 16 (88.89%) MS Office
3 14 (77.78%) Service Management
4 13 (72.22%) ITIL
4 13 (72.22%) Windows 7
5 11 (61.11%) Skype for Business
5 11 (61.11%) MS Exchange
6 7 (38.89%) MS Excel
7 4 (22.22%) Office 365
7 4 (22.22%) Analytics
7 4 (22.22%) Knowledge Management
8 3 (16.67%) Remedy
8 3 (16.67%) Process Management
8 3 (16.67%) SLA
8 3 (16.67%) MS PowerPoint
8 3 (16.67%) assyst
8 3 (16.67%) Time Management
8 3 (16.67%) ITIL V3
8 3 (16.67%) Analytical Skills
9 2 (11.11%) Line Management
9 2 (11.11%) Data Protection
9 2 (11.11%) ITIL Certification
9 2 (11.11%) EPoS

Service Desk Analyst
Top Related IT Skills in Croydon by Category

For the 6 months to 14 February 2016, IT jobs across the Croydon region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (61.11%) MS Exchange
1 11 (61.11%) Skype for Business
Applications
1 16 (88.89%) MS Office
2 7 (38.89%) MS Excel
3 3 (16.67%) MS PowerPoint
Business Applications
1 3 (16.67%) assyst
Cloud Services
1 4 (22.22%) Office 365
Miscellaneous
1 3 (16.67%) Analytical Skills
2 2 (11.11%) EPoS
Operating Systems
1 18 (100.00%) Windows
2 13 (72.22%) Windows 7
Processes & Methodologies
1 14 (77.78%) Service Management
2 13 (72.22%) ITIL
3 4 (22.22%) Analytics
3 4 (22.22%) Knowledge Management
4 3 (16.67%) ITIL V3
4 3 (16.67%) Process Management
4 3 (16.67%) Time Management
5 2 (11.11%) Data Protection
5 2 (11.11%) Line Management
Qualifications
1 2 (11.11%) ITIL Certification
Quality Assurance & Compliance
1 3 (16.67%) SLA
System Software
1 18 (100.00%) Active Directory
Vendors
1 18 (100.00%) Microsoft
2 3 (16.67%) Remedy