The table below looks at the statistics for Service Management skills in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 26 45 41
Rank change year-on-year
+19 -4
Permanent jobs citing Service Management 14 4 3
As % of all permanent IT jobs located in Croydon 7.37% 1.61% 0.85%
As % of the Processes & Methodologies category 9.93% 1.83% 1.09%
Number of salaries quoted 14 4 3
Average salary £25,500 £48,250 £49,000
Average salary % change year-on-year
-47.15% -1.53%
UK excluding London average salary £45,000 £45,000 £45,000
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Permanent IT job ads with a match in the
Processes & Methodologies category
141 218 275
As % of all permanent IT jobs located in Croydon 74.21% 87.55% 78.13%
Number of salaries quoted 115 178 253
Average salary £47,500 £47,500 £50,000
Average salary % change year-on-year
- -5.00%
90% offered a salary of more than £24,000 £31,000 £37,000
10% offered a salary of more than £67,213 £70,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Croydon

Service Management
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Croydon region.

Service Management Salary Trend in Croydon

Service Management
Salary Histogram in Croydon

This chart provides a salary histogram for IT jobs citing Service Management across the Croydon region over the 3 months to 5 March 2015.

Service Management Salary Histogram in Croydon

Service Management
Top 27 Related IT Skills in Croydon

For the 6 months to 5 March 2015, IT jobs across the Croydon region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 17 (80.95%) ITIL
2 11 (52.38%) Windows 7
2 11 (52.38%) Lync
2 11 (52.38%) MS Office
2 11 (52.38%) Windows
2 11 (52.38%) MS Exchange
2 11 (52.38%) Microsoft
2 11 (52.38%) Active Directory
3 6 (28.57%) ITIL V3
4 4 (19.05%) SLA
4 4 (19.05%) MS PowerPoint
4 4 (19.05%) Retail
5 3 (14.29%) Finance
5 3 (14.29%) Service Delivery
6 2 (9.52%) Investment Management
6 2 (9.52%) Continuous Improvement
6 2 (9.52%) Process Management
6 2 (9.52%) Knowledge Management
6 2 (9.52%) Fund Management
6 2 (9.52%) Problem Management
7 1 (4.76%) Incident Management
7 1 (4.76%) ITSM
7 1 (4.76%) ITIL Certification
7 1 (4.76%) Project Management
7 1 (4.76%) ISO 9001
7 1 (4.76%) CRM
7 1 (4.76%) Analytical Skills

Service Management
Top Related IT Skills in Croydon by Category

For the 6 months to 5 March 2015, IT jobs across the Croydon region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (52.38%) Lync
1 11 (52.38%) MS Exchange
Applications
1 11 (52.38%) MS Office
2 4 (19.05%) MS PowerPoint
General
1 4 (19.05%) Retail
2 3 (14.29%) Finance
Job Titles
1 13 (61.90%) Analyst
1 13 (61.90%) Service Analyst
2 12 (57.14%) Service Desk Analyst
3 5 (23.81%) 2nd Line Support
4 4 (19.05%) Service Manager
5 3 (14.29%) Help Desk Support
5 3 (14.29%) Team Leader
5 3 (14.29%) Service Desk Team Leader
6 2 (9.52%) 1st Line Support
6 2 (9.52%) Service Desk Manager
7 1 (4.76%) Service Transition Analyst
7 1 (4.76%) Incident Manager
7 1 (4.76%) ITIL Manager
7 1 (4.76%) ITIL Service Manager
Miscellaneous
1 1 (4.76%) Analytical Skills
Operating Systems
1 11 (52.38%) Windows 7
1 11 (52.38%) Windows
Processes & Methodologies
1 17 (80.95%) ITIL
2 6 (28.57%) ITIL V3
3 3 (14.29%) Service Delivery
4 2 (9.52%) Investment Management
4 2 (9.52%) Continuous Improvement
4 2 (9.52%) Process Management
4 2 (9.52%) Knowledge Management
4 2 (9.52%) Fund Management
4 2 (9.52%) Problem Management
5 1 (4.76%) Incident Management
5 1 (4.76%) ITSM
5 1 (4.76%) Project Management
5 1 (4.76%) CRM
Qualifications
1 1 (4.76%) ITIL Certification
Quality Assurance & Compliance
1 4 (19.05%) SLA
2 1 (4.76%) ISO 9001
System Software
1 11 (52.38%) Active Directory
Vendors
1 11 (52.38%) Microsoft