The table below looks at the statistics for Service Management skills in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 28 31 31
Rank change year-on-year
+3 0
Permanent jobs citing Service Management 14 3 12
As % of all permanent IT jobs located in Croydon 6.09% 1.35% 5.04%
As % of the Processes & Methodologies category 7.78% 1.90% 6.03%
Number of salaries quoted 11 3 12
Average salary £34,000 £27,500 £24,000
Average salary % change year-on-year
+23.63% +14.58%
UK excluding London average salary £42,500 £44,500 £42,000
% change year-on-year
-4.49% +5.95%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Permanent IT job ads with a match in the
Processes & Methodologies category
180 158 199
As % of all permanent IT jobs located in Croydon 78.26% 71.17% 83.61%
Number of salaries quoted 153 135 174
Average salary £43,500 £45,000 £40,000
Average salary % change year-on-year
-3.33% +12.50%
90% offered a salary of more than £30,000 £30,000 £23,500
10% offered a salary of more than £60,000 £62,500 £55,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Croydon

Service Management
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Croydon region.

Service Management Salary Trend in Croydon

Service Management
Salary Histogram in Croydon

This chart provides a salary histogram for IT jobs citing Service Management across the Croydon region over the 3 months to 21 August 2014.

Service Management Salary Histogram in Croydon

Service Management
Top 30 Related IT Skills in Croydon

For the 6 months to 21 August 2014, IT jobs across the Croydon region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 15 (57.69%) ITIL
2 11 (42.31%) Continuous Improvement
3 10 (38.46%) Stakeholder Management
4 8 (30.77%) SLA
5 7 (26.92%) Remedy
5 7 (26.92%) CAD
6 6 (23.08%) PRINCE2
6 6 (23.08%) ISEB
6 6 (23.08%) Autodesk
6 6 (23.08%) ESRI
6 6 (23.08%) Software Testing
6 6 (23.08%) ISTQB
6 6 (23.08%) Degree
6 6 (23.08%) User Acceptance Testing
6 6 (23.08%) Test Management
7 5 (19.23%) Service Delivery
8 4 (15.38%) Supplier Management
8 4 (15.38%) Incident Management
8 4 (15.38%) Problem Management
8 4 (15.38%) Time Management
8 4 (15.38%) Security Cleared
8 4 (15.38%) ITIL V3
8 4 (15.38%) Service Desk Management
9 3 (11.54%) UNIX
9 3 (11.54%) Microsoft
9 3 (11.54%) Telecoms
9 3 (11.54%) Finance
9 3 (11.54%) Marketing
9 3 (11.54%) Matrix Management
9 3 (11.54%) SC Cleared

Service Management
Top Related IT Skills in Croydon by Category

For the 6 months to 21 August 2014, IT jobs across the Croydon region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 2 (7.69%) MS PowerPoint
Business Applications
1 2 (7.69%) Maximo
2 1 (3.85%) Remedy ITSM
Communications & Networking
1 1 (3.85%) Network Security
Database & Business Intelligence
1 2 (7.69%) Crystal Reports
General
1 3 (11.54%) Telecoms
1 3 (11.54%) Finance
1 3 (11.54%) Marketing
2 2 (7.69%) Retail
Job Titles
1 9 (34.62%) Service Manager
2 6 (23.08%) Programme Manager
2 6 (23.08%) Test Manager
2 6 (23.08%) Programme Test Manager
3 4 (15.38%) Service Desk Manager
3 4 (15.38%) Applications Manager
4 3 (11.54%) Technical Design Authority
4 3 (11.54%) Administrator
5 2 (7.69%) Engineering Manager
5 2 (7.69%) Analyst
5 2 (7.69%) Help Desk Analyst
5 2 (7.69%) Help Desk Administrator
6 1 (3.85%) IT Manager
6 1 (3.85%) Services Delivery Manager
6 1 (3.85%) Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (7.69%) CGI
Miscellaneous
1 1 (3.85%) CMDB
Operating Systems
1 3 (11.54%) UNIX
Processes & Methodologies
1 15 (57.69%) ITIL
2 11 (42.31%) Continuous Improvement
3 10 (38.46%) Stakeholder Management
4 7 (26.92%) CAD
5 6 (23.08%) PRINCE2
5 6 (23.08%) Software Testing
5 6 (23.08%) User Acceptance Testing
5 6 (23.08%) Test Management
6 5 (19.23%) Service Delivery
7 4 (15.38%) Time Management
7 4 (15.38%) ITIL V3
7 4 (15.38%) Incident Management
7 4 (15.38%) Problem Management
7 4 (15.38%) Service Desk Management
7 4 (15.38%) Supplier Management
8 3 (11.54%) Matrix Management
9 2 (7.69%) Workflow
10 1 (3.85%) Disaster Recovery
10 1 (3.85%) ITSM
10 1 (3.85%) Information Management
Qualifications
1 6 (23.08%) ISEB
1 6 (23.08%) ISTQB
1 6 (23.08%) Degree
2 4 (15.38%) Security Cleared
3 3 (11.54%) SC Cleared
4 1 (3.85%) ITIL Certification
Quality Assurance & Compliance
1 8 (30.77%) SLA
Vendors
1 7 (26.92%) Remedy
2 6 (23.08%) Autodesk
2 6 (23.08%) ESRI
3 3 (11.54%) ServiceNow
3 3 (11.54%) Microsoft
4 2 (7.69%) Peregrine