The table below looks at the statistics for Service Management skills in IT jobs advertised for the Croydon region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 16 27 55
Rank change year-on-year
+11 +28
Permanent jobs citing Service Management 31 15 1
As % of all permanent IT jobs located in Croydon 11.52% 7.54% 0.34%
As % of the Processes & Methodologies category 14.62% 9.43% 0.38%
Number of salaries quoted 27 15 1
Average salary £28,000 £24,000 £59,000
Average salary % change year-on-year
+16.66% -59.32%
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Permanent IT job ads with a match in the
Processes & Methodologies category
212 159 265
As % of all permanent IT jobs located in Croydon 78.81% 79.90% 90.75%
Number of salaries quoted 188 135 216
Average salary £55,000 £47,500 £45,000
Average salary % change year-on-year
+15.78% +5.55%
90% offered a salary of more than £30,000 £24,000 £30,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Management
Jobs Demand Trend in Croydon

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Croydon region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Croydon

Service Management
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Croydon region.

Service Management Salary Trend in Croydon

Service Management
Salary Histogram in Croydon

This chart provides a salary histogram for IT jobs citing Service Management across the Croydon region over the 3 months to 8 February 2016.

Service Management Salary Histogram in Croydon

Service Management
Top 30 Related IT Skills in Croydon

For the 6 months to 8 February 2016, IT jobs across the Croydon region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 32 (72.73%) ITIL
2 25 (56.82%) Windows
3 20 (45.45%) Microsoft
4 19 (43.18%) MS Office
5 17 (38.64%) Active Directory
6 15 (34.09%) SLA
7 14 (31.82%) MS Exchange
7 14 (31.82%) Windows 7
7 14 (31.82%) Skype for Business
8 13 (29.55%) Analytical Skills
9 12 (27.27%) Mentoring
10 11 (25.00%) ITIL V3
11 10 (22.73%) MS Excel
12 8 (18.18%) Trend Analysis
12 8 (18.18%) MS PowerPoint
13 7 (15.91%) Time Management
13 7 (15.91%) Knowledge Management
13 7 (15.91%) Retail
13 7 (15.91%) Office 365
13 7 (15.91%) Analytics
13 7 (15.91%) Finance
14 6 (13.64%) Remedy
14 6 (13.64%) Oracle Financials
14 6 (13.64%) Oracle
14 6 (13.64%) Line Management
15 5 (11.36%) Cisco
15 5 (11.36%) LAN
15 5 (11.36%) WAN
15 5 (11.36%) CCNP
15 5 (11.36%) Cisco Certification

Service Management
Top Related IT Skills in Croydon by Category

For the 6 months to 8 February 2016, IT jobs across the Croydon region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (31.82%) MS Exchange
1 14 (31.82%) Skype for Business
Applications
1 19 (43.18%) MS Office
2 10 (22.73%) MS Excel
3 8 (18.18%) MS PowerPoint
Business Applications
1 6 (13.64%) Oracle Financials
2 3 (6.82%) assyst
2 3 (6.82%) Remedy ITSM
Cloud Services
1 7 (15.91%) Office 365
Communications & Networking
1 5 (11.36%) LAN
1 5 (11.36%) WAN
2 4 (9.09%) VPN
2 4 (9.09%) Wireless
3 1 (2.27%) Cisco Wireless
General
1 7 (15.91%) Finance
1 7 (15.91%) Retail
2 2 (4.55%) Back Office
3 1 (2.27%) Telecoms
Job Titles
1 22 (50.00%) Analyst
2 14 (31.82%) Service Analyst
2 14 (31.82%) Service Desk Analyst
3 13 (29.55%) Team Leader
4 11 (25.00%) Help Desk Analyst
5 8 (18.18%) 1st Line Support
5 8 (18.18%) 1st Line Support Analyst
5 8 (18.18%) First Line Help Desk Analyst
5 8 (18.18%) First Line Help Desk Support
5 8 (18.18%) Help Desk Support
5 8 (18.18%) Help Desk Support Analyst
6 7 (15.91%) Senior Analyst
6 7 (15.91%) Service Desk Team Leader
6 7 (15.91%) Service Manager
7 5 (11.36%) Support Analyst
7 5 (11.36%) Windows Support Analyst
8 4 (9.09%) Help Desk Team Lead
8 4 (9.09%) Network Support
8 4 (9.09%) Network Support Engineer
8 4 (9.09%) Support Engineer
Miscellaneous
1 13 (29.55%) Analytical Skills
2 3 (6.82%) Management Information System
3 2 (4.55%) Data Centre
4 1 (2.27%) CMDB
4 1 (2.27%) EPoS
Operating Systems
1 25 (56.82%) Windows
2 14 (31.82%) Windows 7
Processes & Methodologies
1 32 (72.73%) ITIL
2 12 (27.27%) Mentoring
3 11 (25.00%) ITIL V3
4 8 (18.18%) Trend Analysis
5 7 (15.91%) Analytics
5 7 (15.91%) Knowledge Management
5 7 (15.91%) Time Management
6 6 (13.64%) Line Management
7 5 (11.36%) Process Management
7 5 (11.36%) Service Delivery
8 4 (9.09%) ITSM
8 4 (9.09%) Project Management
9 3 (6.82%) Change Control
9 3 (6.82%) Change Management
9 3 (6.82%) Root Cause Analysis
10 2 (4.55%) Continuous Improvement
10 2 (4.55%) Data Migration
10 2 (4.55%) Information Governance
10 2 (4.55%) Information Security
10 2 (4.55%) Migration
Qualifications
1 5 (11.36%) CCNP
1 5 (11.36%) Cisco Certification
1 5 (11.36%) ITIL Certification
2 3 (6.82%) JNCIA
3 1 (2.27%) CCNA
3 1 (2.27%) CCNP Voice
3 1 (2.27%) CCVP
Quality Assurance & Compliance
1 15 (34.09%) SLA
System Software
1 17 (38.64%) Active Directory
Vendors
1 20 (45.45%) Microsoft
2 6 (13.64%) Oracle
2 6 (13.64%) Remedy
3 5 (11.36%) Cisco
4 4 (9.09%) Juniper
5 2 (4.55%) Hyperion
5 2 (4.55%) SAP
5 2 (4.55%) ServiceNow
6 1 (2.27%) 3Com
6 1 (2.27%) Retalix
Croydon, Surrey
Capita Resourcing - IT Resourcing
Salary: £30000.00 per annum
Posted: 6 days ago
Croydon, Surrey
MOTT MACDONALD
Posted: 21 days ago