The table below looks at the statistics for Service Management skills in IT jobs advertised for the Croydon region. Included is a guide to the salaries offered in IT jobs that have cited Service Management over the 3 months to 3 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 May 2016
Same period 2015 Same period 2014
Service Management
Rank 33 35 39
Rank change year-on-year
+2 +4
Permanent jobs citing Service Management 12 3 11
As % of all permanent IT jobs located in Croydon 4.78% 1.66% 4.18%
As % of the Processes & Methodologies category 5.58% 2.52% 4.55%
Number of salaries quoted 10 3 11
Median salary £24,000 £36,500 £45,000
Median salary % change year-on-year
-34.24% -18.88%
UK excluding London median salary £42,500 £45,000 £47,134
% change year-on-year
-5.55% -4.52%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Croydon region.

Processes & Methodologies Category
Croydon
Permanent IT job ads with a match in the
Processes & Methodologies category
215 119 242
As % of all permanent IT jobs located in Croydon 85.66% 65.75% 92.02%
Number of salaries quoted 181 108 195
Median salary £52,000 £42,000 £47,500
Median salary % change year-on-year
+23.80% -11.57%
90% offered a salary of more than £29,750 £26,500 £26,500
10% offered a salary of more than £65,000 £59,000 £67,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Management
Jobs Demand Trend in Croydon

The demand trend of job ads across the Croydon region citing Service Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Croydon

Service Management
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Croydon region.

Service Management Salary Trend in Croydon

Service Management
Salary Histogram in Croydon

This chart provides a salary histogram for IT jobs citing Service Management across the Croydon region over the 3 months to 3 May 2016.

Service Management Salary Histogram in Croydon

Service Management
Top 30 Related IT Skills in Croydon

For the 6 months to 3 May 2016, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Croydon region with a requirement for Service Management.

1 30 (68.18%) ITIL
2 26 (59.09%) Windows
3 17 (38.64%) Microsoft
4 16 (36.36%) MS Office
4 16 (36.36%) Active Directory
5 15 (34.09%) MS Exchange
5 15 (34.09%) Windows 7
5 15 (34.09%) Skype for Business
6 12 (27.27%) SLA
7 11 (25.00%) ITIL V3
7 11 (25.00%) Mentoring
8 9 (20.45%) Analytical Skills
9 8 (18.18%) Finance
10 7 (15.91%) MS Excel
10 7 (15.91%) Oracle
10 7 (15.91%) Analytics
10 7 (15.91%) Trend Analysis
10 7 (15.91%) Office 365
10 7 (15.91%) Retail
10 7 (15.91%) Knowledge Management
10 7 (15.91%) MS PowerPoint
11 6 (13.64%) Oracle Financials
12 5 (11.36%) CCNP
12 5 (11.36%) Cisco
12 5 (11.36%) LAN
12 5 (11.36%) WAN
12 5 (11.36%) Cisco Certification
12 5 (11.36%) ITIL Certification
12 5 (11.36%) Juniper
12 5 (11.36%) Time Management

Service Management
Top Related IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (34.09%) MS Exchange
1 15 (34.09%) Skype for Business
2 1 (2.27%) Apache
Applications
1 16 (36.36%) MS Office
2 7 (15.91%) MS Excel
2 7 (15.91%) MS PowerPoint
Business Applications
1 6 (13.64%) Oracle Financials
2 1 (2.27%) assyst
2 1 (2.27%) Remedy ITSM
Cloud Services
1 7 (15.91%) Office 365
2 1 (2.27%) SaaS
Communications & Networking
1 5 (11.36%) LAN
1 5 (11.36%) WAN
2 4 (9.09%) VPN
3 3 (6.82%) Wireless
Database & Business Intelligence
1 2 (4.55%) SQL Server
Development Applications
1 1 (2.27%) Jenkins
General
1 8 (18.18%) Finance
2 7 (15.91%) Retail
Job Titles
1 23 (52.27%) Analyst
2 13 (29.55%) Help Desk Analyst
2 13 (29.55%) Service Analyst
2 13 (29.55%) Service Desk Analyst
2 13 (29.55%) Team Leader
3 10 (22.73%) 1st Line Support
3 10 (22.73%) 1st Line Support Analyst
3 10 (22.73%) First Line Help Desk Analyst
3 10 (22.73%) First Line Help Desk Support
3 10 (22.73%) Help Desk Support
3 10 (22.73%) Help Desk Support Analyst
4 7 (15.91%) Senior Analyst
4 7 (15.91%) Service Desk Team Leader
4 7 (15.91%) Service Manager
5 6 (13.64%) Support Analyst
5 6 (13.64%) Windows Support Analyst
6 5 (11.36%) 3rd Line Engineer
6 5 (11.36%) 3rd Line Network Engineer
6 5 (11.36%) Network Engineer
7 4 (9.09%) Data Network Engineer
Libraries, Frameworks & Software Standards
1 1 (2.27%) .NET
1 1 (2.27%) .NET Framework
1 1 (2.27%) AngularJS
1 1 (2.27%) ASP.NET
1 1 (2.27%) ASP.NET Web Forms
1 1 (2.27%) CSS
1 1 (2.27%) Ember.js
1 1 (2.27%) Entity Framework
1 1 (2.27%) HTML
1 1 (2.27%) jQuery
1 1 (2.27%) Web Services
1 1 (2.27%) XML
Miscellaneous
1 9 (20.45%) Analytical Skills
2 4 (9.09%) Management Information System
3 2 (4.55%) Data Centre
4 1 (2.27%) CMDB
4 1 (2.27%) EPoS
4 1 (2.27%) iPad
4 1 (2.27%) User Experience
Operating Systems
1 26 (59.09%) Windows
2 15 (34.09%) Windows 7
3 1 (2.27%) Apple iOS
3 1 (2.27%) CentOS
3 1 (2.27%) Linux
3 1 (2.27%) Red Hat Enterprise Linux
3 1 (2.27%) Windows Server
3 1 (2.27%) Windows Server 2012
Processes & Methodologies
1 30 (68.18%) ITIL
2 11 (25.00%) ITIL V3
2 11 (25.00%) Mentoring
3 7 (15.91%) Analytics
3 7 (15.91%) Knowledge Management
3 7 (15.91%) Trend Analysis
4 5 (11.36%) Time Management
5 4 (9.09%) Line Management
6 3 (6.82%) Change Management
6 3 (6.82%) Process Management
6 3 (6.82%) Root Cause Analysis
6 3 (6.82%) Service Delivery
7 2 (4.55%) Agile Software Development
7 2 (4.55%) BPR
7 2 (4.55%) ERP
7 2 (4.55%) Information Security
7 2 (4.55%) ITSM
7 2 (4.55%) PRINCE2
7 2 (4.55%) Project Management
7 2 (4.55%) Stakeholder Management
Programming Languages
1 1 (2.27%) C#
1 1 (2.27%) JavaScript
1 1 (2.27%) SQL
1 1 (2.27%) T-SQL
Qualifications
1 5 (11.36%) CCNP
1 5 (11.36%) Cisco Certification
1 5 (11.36%) ITIL Certification
2 3 (6.82%) JNCIA
3 1 (2.27%) CCNP Voice
3 1 (2.27%) SC Cleared
3 1 (2.27%) Security Cleared
Quality Assurance & Compliance
1 12 (27.27%) SLA
2 1 (2.27%) QA
System Software
1 16 (36.36%) Active Directory
Systems Management
1 1 (2.27%) Cisco CUCM
1 1 (2.27%) Cisco UCCX
1 1 (2.27%) Puppet
Vendors
1 17 (38.64%) Microsoft
2 7 (15.91%) Oracle
3 5 (11.36%) Cisco
3 5 (11.36%) Juniper
4 3 (6.82%) ServiceNow
5 2 (4.55%) Hyperion
5 2 (4.55%) Remedy
5 2 (4.55%) SAP
6 1 (2.27%) Red Hat
6 1 (2.27%) Retalix
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 4 days ago