The first table below looks at the demand for Contact Management skills in IT jobs advertised for the Devon region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Devon region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Contact Management
Rank 51 40 -
Rank change year-on-year
-11 -
Permanent jobs citing Contact Management 3 1 0
As % of all permanent IT jobs located in Devon 0.78% 0.34% -
As % of the Processes & Methodologies category 1.07% 0.55% -
Number of salaries quoted 3 1 0
Average salary £18,250 £18,500 -
Average salary % change year-on-year
-1.34% -
UK excluding London average salary £150,000 £41,250 £40,000
% change year-on-year
+263.63% +3.12%
Processes & Methodologies Category
Devon
Permanent IT job ads with a match in the
Processes & Methodologies category
281 181 202
As % of all permanent IT jobs located in Devon 72.80% 61.77% 76.81%
Number of salaries quoted 226 139 183
Average salary £35,000 £32,500 £32,500
Average salary % change year-on-year
+7.69% -
90% offered a salary of more than £21,150 £22,500 £26,500
10% offered a salary of more than £51,750 £52,500 £43,250
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Contact Management
South West

Contact Management
Jobs Demand Trend in Devon

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the Devon region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in Devon

Contact Management
Salary Trend in Devon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the Devon region.

Contact Management Salary Trend in Devon

Contact Management
Job Locations in Devon

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the Devon region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Exeter -6 3 £18,250 -1.34% 1
Contact Management
South West

Contact Management
Top 18 Related IT Skills in Devon

For the 6 months to 1 August 2014, IT jobs across the Devon region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 12 (100.00%) SLA
1 12 (100.00%) Incident Management
2 10 (83.33%) Cisco
2 10 (83.33%) Microsoft
3 9 (75.00%) MS Office
3 9 (75.00%) ITIL
3 9 (75.00%) MCP
3 9 (75.00%) UNIX
3 9 (75.00%) MS Excel
3 9 (75.00%) LAN
3 9 (75.00%) WAN
3 9 (75.00%) Management Information System
4 1 (8.33%) Process Management
4 1 (8.33%) Change Management
4 1 (8.33%) Active Directory
4 1 (8.33%) Microsoft Certification
4 1 (8.33%) MS Exchange
4 1 (8.33%) Windows

Contact Management
Top Related IT Skills in Devon by Category

For the 6 months to 1 August 2014, IT jobs across the Devon region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (8.33%) MS Exchange
Applications
1 9 (75.00%) MS Office
1 9 (75.00%) MS Excel
Communications & Networking
1 9 (75.00%) LAN
1 9 (75.00%) WAN
Job Titles
1 12 (100.00%) Analyst
2 9 (75.00%) Service Analyst
3 8 (66.67%) Customer Analyst
4 3 (25.00%) Support Analyst
4 3 (25.00%) 1st Line Support
5 1 (8.33%) 1st Line Support Analyst
5 1 (8.33%) IT Support
5 1 (8.33%) Service Desk Analyst
5 1 (8.33%) IT Support Analyst
Miscellaneous
1 9 (75.00%) Management Information System
Operating Systems
1 9 (75.00%) UNIX
2 1 (8.33%) Windows
Processes & Methodologies
1 12 (100.00%) Incident Management
2 9 (75.00%) ITIL
3 1 (8.33%) Process Management
3 1 (8.33%) Change Management
Qualifications
1 9 (75.00%) MCP
2 1 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 12 (100.00%) SLA
System Software
1 1 (8.33%) Active Directory
Vendors
1 10 (83.33%) Cisco
1 10 (83.33%) Microsoft
Exeter
Capita - ITIN
Salary: £18000.00 - £18500.00 per annum
Posted: 16 days ago