The table below looks at the statistics for Contact Management skills in IT jobs advertised for the Devon region. Included is a guide to the average salaries offered in IT jobs that have cited Contact Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Contact Management
Rank 56 53 38
Rank change year-on-year
-3 -15
Permanent jobs citing Contact Management 3 3 1
As % of all permanent IT jobs located in Devon 0.73% 0.79% 0.34%
As % of the Processes & Methodologies category 0.85% 1.03% 0.54%
Number of salaries quoted 3 3 1
Average salary £16,200 £18,250 £18,500
Average salary % change year-on-year
-11.23% -1.34%
UK excluding London average salary £40,000 £150,000 £41,250
% change year-on-year
-73.33% +263.63%
Contact Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Devon region.

Processes & Methodologies Category
Devon
Permanent IT job ads with a match in the
Processes & Methodologies category
353 290 184
As % of all permanent IT jobs located in Devon 86.10% 76.32% 63.23%
Number of salaries quoted 272 235 139
Average salary £36,000 £35,000 £32,500
Average salary % change year-on-year
+2.85% +7.69%
90% offered a salary of more than £24,000 £21,000 £22,300
10% offered a salary of more than £47,500 £42,650 £50,000
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Contact Management
Jobs Demand Trend in Devon

This chart provides a 3-month moving total of permanent IT jobs citing Contact Management across the Devon region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in Devon

Contact Management
Salary Trend in Devon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management across the Devon region.

Contact Management Salary Trend in Devon

Contact Management
Job Locations in Devon

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Contact Management within the Devon region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Exeter -15 3 £16,200 -11.23%
Contact Management
South West

Contact Management
Top 2 Related IT Skills in Devon

For the 6 months to 31 July 2015, IT jobs across the Devon region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management.

1 3 (100.00%) SLA
1 3 (100.00%) Incident Management

Contact Management
Top Related IT Skills in Devon by Category

For the 6 months to 31 July 2015, IT jobs across the Devon region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Job Titles
1 3 (100.00%) Analyst
1 3 (100.00%) Service Analyst
1 3 (100.00%) Service Desk Analyst
1 3 (100.00%) Customer Analyst
Processes & Methodologies
1 3 (100.00%) Incident Management
Quality Assurance & Compliance
1 3 (100.00%) SLA