The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Docklands, London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 16 30 33
Rank change year-on-year
+14 +3
Permanent jobs requiring a 2nd Line Support 16 10 8
As % of all permanent IT jobs located in Docklands, London 10.67% 5.81% 3.92%
As % of the Job Titles category 11.27% 6.17% 4.04%
Number of salaries quoted 2 3 0
Average salary £33,750 £34,000 -
Average salary % change year-on-year
-0.73% -
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Docklands, London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Docklands, London
Permanent IT job ads with a match in the
Job Titles category
142 162 198
As % of all permanent IT jobs located in Docklands, London 94.67% 94.19% 97.06%
Number of salaries quoted 118 133 161
Average salary £60,000 £65,000 £60,000
Average salary % change year-on-year
-7.69% +8.33%
90% offered a salary of more than £32,500 £36,800 £34,500
10% offered a salary of more than £87,500 £92,500 £79,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Docklands, London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Docklands, London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Docklands, London

2nd Line Support
Salary Trend in Docklands, London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Docklands, London region.

2nd Line Support Salary Trend in Docklands, London

2nd Line Support
Top 30 Related IT Skills in Docklands, London

For the 6 months to 3 July 2015, IT jobs across the Docklands, London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 34 (100.00%) Windows
2 27 (79.41%) SLA
3 24 (70.59%) Active Directory
3 24 (70.59%) Windows XP
4 23 (67.65%) Hyper-V
4 23 (67.65%) VMware Infrastructure
4 23 (67.65%) Firewall
4 23 (67.65%) VMware
4 23 (67.65%) Microsoft
5 21 (61.76%) Blackberry
5 21 (61.76%) WAN
5 21 (61.76%) MS Office
5 21 (61.76%) iPhone
6 20 (58.82%) Windows Server 2008
6 20 (58.82%) Android
6 20 (58.82%) Windows Vista
6 20 (58.82%) Exchange Server 2007
6 20 (58.82%) Exchange Server 2010
6 20 (58.82%) Windows 8
6 20 (58.82%) Windows Server 2012
6 20 (58.82%) Exchange Server 2013
6 20 (58.82%) Kalman Filter
6 20 (58.82%) C
6 20 (58.82%) SQL
6 20 (58.82%) IIS
6 20 (58.82%) TCP/IP
6 20 (58.82%) MS Exchange
6 20 (58.82%) LAN
6 20 (58.82%) VoIP
6 20 (58.82%) HP

2nd Line Support
Top Related IT Skills in Docklands, London by Category

For the 6 months to 3 July 2015, IT jobs across the Docklands, London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (58.82%) IIS
1 20 (58.82%) MS Exchange
1 20 (58.82%) Exchange Server 2007
1 20 (58.82%) Exchange Server 2010
1 20 (58.82%) Exchange Server 2013
Applications
1 21 (61.76%) MS Office
2 3 (8.82%) MS Excel
Communications & Networking
1 23 (67.65%) Firewall
2 21 (61.76%) WAN
3 20 (58.82%) TCP/IP
3 20 (58.82%) LAN
3 20 (58.82%) VoIP
4 3 (8.82%) DNS
4 3 (8.82%) IPv4
4 3 (8.82%) IPv6
5 1 (2.94%) Wireless
5 1 (2.94%) VPN
General
1 7 (20.59%) Finance
Libraries, Frameworks & Software Standards
1 7 (20.59%) HTML
Miscellaneous
1 21 (61.76%) Blackberry
1 21 (61.76%) iPhone
2 7 (20.59%) Client/Server
3 3 (8.82%) Data Centre
Operating Systems
1 34 (100.00%) Windows
2 24 (70.59%) Windows XP
3 20 (58.82%) Windows Server 2003
3 20 (58.82%) Windows Vista
3 20 (58.82%) Android
3 20 (58.82%) Windows Server 2008
3 20 (58.82%) Windows 8
3 20 (58.82%) Windows Server 2012
4 3 (8.82%) Linux
4 3 (8.82%) Windows 7
Processes & Methodologies
1 20 (58.82%) Kalman Filter
2 7 (20.59%) ITIL
3 1 (2.94%) Change Control
Programming Languages
1 20 (58.82%) C
1 20 (58.82%) SQL
Quality Assurance & Compliance
1 27 (79.41%) SLA
System Software
1 24 (70.59%) Active Directory
2 23 (67.65%) VMware Infrastructure
2 23 (67.65%) Hyper-V
3 20 (58.82%) Terminal Services
4 3 (8.82%) VMware Workstation
Systems Management
1 3 (8.82%) SCCM
Vendors
1 23 (67.65%) Microsoft
1 23 (67.65%) VMware
2 20 (58.82%) HP
2 20 (58.82%) Dell
3 4 (11.76%) Cisco
4 3 (8.82%) SAP