The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Dorking region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 24 18 21
Rank change year-on-year
-6 +3
Permanent jobs requiring a 1st Line Support 6 2 2
As % of all permanent IT jobs located in Dorking 5.94% 3.57% 2.04%
As % of the Job Titles category 5.94% 4.00% 2.20%
Number of salaries quoted 6 2 2
Average salary £21,500 £22,500 £21,750
Average salary % change year-on-year
-4.44% +3.44%
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
Surrey

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Dorking region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Dorking
Permanent IT job ads with a match in the
Job Titles category
101 50 91
As % of all permanent IT jobs located in Dorking 100.00% 89.29% 92.86%
Number of salaries quoted 88 45 87
Average salary £42,500 £29,250 £35,500
Average salary % change year-on-year
+45.29% -17.60%
90% offered a salary of more than £21,000 £20,500 £23,500
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Dorking

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Dorking region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Dorking

1st Line Support
Salary Trend in Dorking

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Dorking region.

1st Line Support Salary Trend in Dorking

1st Line Support
Top 28 Related IT Skills in Dorking

For the 6 months to 27 March 2015, IT jobs across the Dorking region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 14 (100.00%) Windows
1 14 (100.00%) Active Directory
2 11 (78.57%) MS Office
2 11 (78.57%) Microsoft
2 11 (78.57%) Windows 8
3 10 (71.43%) VMware Infrastructure
3 10 (71.43%) Windows 7
3 10 (71.43%) MS Exchange
3 10 (71.43%) VMware
4 9 (64.29%) MS Excel
5 8 (57.14%) Citrix
5 8 (57.14%) Terminal Services
5 8 (57.14%) XenApp
5 8 (57.14%) Kalman Filter
6 7 (50.00%) Veeam
6 7 (50.00%) Fat Client
6 7 (50.00%) Backup Exec
6 7 (50.00%) Symantec
6 7 (50.00%) Norton AntiVirus
6 7 (50.00%) Thin Client
7 3 (21.43%) Windows Server 2003
7 3 (21.43%) Windows Server 2008
7 3 (21.43%) Windows Server 2012
8 1 (7.14%) Exchange Server 2003
8 1 (7.14%) DNS
8 1 (7.14%) SLA
8 1 (7.14%) Windows XP
8 1 (7.14%) ITIL

1st Line Support
Top Related IT Skills in Dorking by Category

For the 6 months to 27 March 2015, IT jobs across the Dorking region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (71.43%) MS Exchange
2 1 (7.14%) Exchange Server 2003
Applications
1 11 (78.57%) MS Office
2 9 (64.29%) MS Excel
Communications & Networking
1 1 (7.14%) DNS
Miscellaneous
1 7 (50.00%) Thin Client
1 7 (50.00%) Fat Client
Operating Systems
1 14 (100.00%) Windows
2 11 (78.57%) Windows 8
3 10 (71.43%) Windows 7
4 3 (21.43%) Windows Server 2012
4 3 (21.43%) Windows Server 2003
4 3 (21.43%) Windows Server 2008
5 1 (7.14%) Windows XP
Processes & Methodologies
1 8 (57.14%) Kalman Filter
2 1 (7.14%) ITIL
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 14 (100.00%) Active Directory
2 10 (71.43%) VMware Infrastructure
3 8 (57.14%) XenApp
3 8 (57.14%) Terminal Services
Systems Management
1 7 (50.00%) Norton AntiVirus
1 7 (50.00%) Backup Exec
Vendors
1 11 (78.57%) Microsoft
2 10 (71.43%) VMware
3 8 (57.14%) Citrix
4 7 (50.00%) Symantec
4 7 (50.00%) Veeam