2nd Line Support Jobs in Durham

Second Line Support
North East > Durham

The median Second Line Support salary in Durham is £27,000 per year according to job vacancies posted during the 6 months to 17 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 Apr 2024
Same period 2023 Same period 2022
Rank 46 - 36
Rank change year-on-year - - -8
Permanent jobs requiring a 2nd Line Support 7 0 5
As % of all permanent jobs advertised in Durham 1.66% - 1.86%
As % of the Job Titles category 1.80% - 2.02%
Number of salaries quoted 7 0 4
10th Percentile - - -
25th Percentile £25,500 - £24,500
Median annual salary (50th Percentile) £27,000 - £25,000
Median % change year-on-year - - +2.04%
75th Percentile £30,000 - £30,438
90th Percentile - - £39,325
North East median annual salary £32,500 £32,500 £25,000
% change year-on-year - +30.00% -1.96%

All Permanent IT Job Vacancies
Durham

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Durham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Durham with a recognized job title 388 237 248
% of permanent jobs with a recognized job title 92.16% 73.15% 92.19%
Number of salaries quoted 274 122 187
10th Percentile £27,500 £26,375 £19,313
25th Percentile £32,683 £35,000 £26,875
Median annual salary (50th Percentile) £47,250 £42,500 £37,000
Median % change year-on-year +11.18% +14.86% -1.99%
75th Percentile £57,633 £53,438 £43,279
90th Percentile £70,000 £61,250 £50,000
North East median annual salary £47,500 £47,610 £40,000
% change year-on-year -0.23% +19.02% -9.86%

2nd Line Support
Job Vacancy Trend in Durham

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Durham.

Job vacancy trend for 2nd Line Support in Durham

2nd Line Support
Salary Trend in Durham

3-month moving average salary quoted in jobs citing 2nd Line Support in Durham.

Salary trend for 2nd Line Support in Durham

2nd Line Support
Job Locations in Durham

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Durham region over the 6 months to 17 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hartlepool - 7 £27,000 -
2nd Line Support
North East

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Durham

For the 6 months to 17 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Durham region featuring 2nd Line Support in the job title.

1 7 (100.00%) Windows
1 7 (100.00%) Microsoft
1 7 (100.00%) Microsoft 365
1 7 (100.00%) Windows 10
1 7 (100.00%) Social Skills
1 7 (100.00%) Problem-Solving
2 5 (71.43%) Windows Server 2019
2 5 (71.43%) Microsoft Office
2 5 (71.43%) Windows Server
2 5 (71.43%) Failover Clustering
2 5 (71.43%) Decision-Making
2 5 (71.43%) Microsoft Intune
2 5 (71.43%) Windows Server 2012
2 5 (71.43%) Mobile Device Management
2 5 (71.43%) Jamf Pro
2 5 (71.43%) Mac OS
2 5 (71.43%) Hyper-V
2 5 (71.43%) Azure
2 5 (71.43%) Active Directory
2 5 (71.43%) LAN
2 5 (71.43%) VoIP
2 5 (71.43%) WAN
2 5 (71.43%) VPN
2 5 (71.43%) Firewall
2 5 (71.43%) Wi-Fi
2 5 (71.43%) VMware
2 5 (71.43%) Clustering
2 5 (71.43%) VLAN
2 5 (71.43%) Degree
2 5 (71.43%) SCCM

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Durham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (71.43%) Microsoft Office
Cloud Services
1 7 (100.00%) Microsoft 365
2 5 (71.43%) Azure
Communications & Networking
1 5 (71.43%) Firewall
1 5 (71.43%) LAN
1 5 (71.43%) VLAN
1 5 (71.43%) VoIP
1 5 (71.43%) VPN
1 5 (71.43%) WAN
1 5 (71.43%) Wi-Fi
General
1 7 (100.00%) Social Skills
2 4 (57.14%) Documentation Skills
Miscellaneous
1 5 (71.43%) Clustering
2 4 (57.14%) Driving Licence
Operating Systems
1 7 (100.00%) Windows
1 7 (100.00%) Windows 10
2 5 (71.43%) Mac OS
2 5 (71.43%) Windows Server
2 5 (71.43%) Windows Server 2012
2 5 (71.43%) Windows Server 2019
Processes & Methodologies
1 7 (100.00%) Problem-Solving
2 5 (71.43%) Decision-Making
2 5 (71.43%) Mobile Device Management
3 4 (57.14%) Quality Management
4 2 (28.57%) Customer Service
Programming Languages
1 5 (71.43%) PowerShell
Qualifications
1 5 (71.43%) Degree
System Software
1 5 (71.43%) Active Directory
1 5 (71.43%) Hyper-V
1 5 (71.43%) VMware Infrastructure
Systems Management
1 5 (71.43%) Failover Clustering
1 5 (71.43%) Jamf Pro
1 5 (71.43%) Microsoft Intune
1 5 (71.43%) SCCM
2 4 (57.14%) Autotask
Vendors
1 7 (100.00%) Microsoft
2 5 (71.43%) VMware
3 4 (57.14%) Apple
3 4 (57.14%) Datto