The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Durham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Services Delivery
Rank 24 20 24
Rank change year-on-year
-4 +4
Permanent jobs citing Service Delivery 5 4 5
As % of all permanent IT jobs located in Durham 4.63% 3.57% 3.82%
As % of the Processes & Methodologies category 5.95% 4.04% 5.75%
Number of salaries quoted 5 4 5
Average salary £29,433 £42,233 £43,437
Average salary % change year-on-year
-30.30% -2.77%
UK excluding London average salary £45,000 £45,000 £41,500
% change year-on-year
- +8.43%
Service Delivery
North East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Durham region.

Processes & Methodologies Category
Durham
Permanent IT job ads with a match in the
Processes & Methodologies category
84 99 87
As % of all permanent IT jobs located in Durham 77.78% 88.39% 66.41%
Number of salaries quoted 58 76 74
Average salary £35,000 £38,500 £32,500
Average salary % change year-on-year
-9.09% +18.46%
90% offered a salary of more than £24,500 £24,500 £25,000
10% offered a salary of more than £55,000 £47,150 £52,500
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Delivery
Jobs Demand Trend in Durham

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Durham region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Durham

Service Delivery
Salary Trend in Durham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Durham region.

Service Delivery Salary Trend in Durham

Service Delivery
Salary Histogram in Durham

This chart provides a salary histogram for IT jobs citing Service Delivery across the Durham region over the 3 months to 5 February 2016.

Service Delivery Salary Histogram in Durham

Service Delivery
Job Locations in Durham

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the Durham region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockton-on-Tees - 3 £29,433 -
Darlington - 1 £22,500 -
Service Delivery
North East

Service Delivery
Top 30 Related IT Skills in Durham

For the 6 months to 5 February 2016, IT jobs across the Durham region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 6 (50.00%) ERP
2 5 (41.67%) Service Management
2 5 (41.67%) ITIL
2 5 (41.67%) Analytical Skills
3 4 (33.33%) Market Research
3 4 (33.33%) MS Office
3 4 (33.33%) Management Information System
3 4 (33.33%) Back Office
4 3 (25.00%) Finance
4 3 (25.00%) SLA
4 3 (25.00%) Degree
5 2 (16.67%) Banking
5 2 (16.67%) Business Analysis
5 2 (16.67%) Problem Management
5 2 (16.67%) CRM
5 2 (16.67%) SharePoint
5 2 (16.67%) ITSM
5 2 (16.67%) ISO 9000
6 1 (8.33%) VPN
6 1 (8.33%) MS Exchange
6 1 (8.33%) ETL
6 1 (8.33%) LAN
6 1 (8.33%) WAN
6 1 (8.33%) Backup Exec
6 1 (8.33%) SAP PM
6 1 (8.33%) Stakeholder Management
6 1 (8.33%) SAP CRM
6 1 (8.33%) VMware
6 1 (8.33%) Clustering
6 1 (8.33%) Windows

Service Delivery
Top Related IT Skills in Durham by Category

For the 6 months to 5 February 2016, IT jobs across the Durham region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) SharePoint
2 1 (8.33%) Exchange Server 2007
2 1 (8.33%) Lync
2 1 (8.33%) MS Exchange
Applications
1 4 (33.33%) MS Office
Business Applications
1 1 (8.33%) SAP CRM
1 1 (8.33%) SAP ERP
1 1 (8.33%) SAP IS-U
1 1 (8.33%) SAP PM
Communications & Networking
1 1 (8.33%) LAN
1 1 (8.33%) VPN
1 1 (8.33%) WAN
Database & Business Intelligence
1 1 (8.33%) SQL Server
1 1 (8.33%) SQL Server 2005
1 1 (8.33%) SQL Server 2008
1 1 (8.33%) SQL Server 2012
1 1 (8.33%) SQL Server Reporting Services
General
1 4 (33.33%) Back Office
2 3 (25.00%) Finance
3 2 (16.67%) Banking
Job Titles
1 4 (33.33%) Buyer
1 4 (33.33%) Senior Buyer
2 3 (25.00%) Service Manager
3 2 (16.67%) Delivery Manager
3 2 (16.67%) Services Delivery Manager
4 1 (8.33%) Analyst
4 1 (8.33%) Architect
4 1 (8.33%) Business Analyst
4 1 (8.33%) Consultant
4 1 (8.33%) CRM Manager
4 1 (8.33%) ETL Consultant
4 1 (8.33%) IT Engineer
4 1 (8.33%) Network Engineer
4 1 (8.33%) Network Systems Engineer
4 1 (8.33%) SAP Manager
4 1 (8.33%) SharePoint Consultant
4 1 (8.33%) Solutions Architect
4 1 (8.33%) Systems Engineer
Miscellaneous
1 5 (41.67%) Analytical Skills
2 4 (33.33%) Management Information System
3 1 (8.33%) Clustering
Operating Systems
1 1 (8.33%) Windows
1 1 (8.33%) Windows 2000 Server
1 1 (8.33%) Windows Server
1 1 (8.33%) Windows Server 2003
1 1 (8.33%) Windows Server 2008
1 1 (8.33%) Windows Server 2012
Processes & Methodologies
1 6 (50.00%) ERP
2 5 (41.67%) ITIL
2 5 (41.67%) Service Management
3 4 (33.33%) Market Research
4 2 (16.67%) Business Analysis
4 2 (16.67%) CRM
4 2 (16.67%) ITSM
4 2 (16.67%) Problem Management
5 1 (8.33%) Continuous Improvement
5 1 (8.33%) Data Analysis
5 1 (8.33%) Enterprise Architecture
5 1 (8.33%) ETL
5 1 (8.33%) Incident Management
5 1 (8.33%) ITIL V3
5 1 (8.33%) Project Management
5 1 (8.33%) Software Testing
5 1 (8.33%) Stakeholder Management
5 1 (8.33%) Test Scripting
5 1 (8.33%) TOGAF
5 1 (8.33%) UML
Qualifications
1 3 (25.00%) Degree
2 1 (8.33%) ISEB
Quality Assurance & Compliance
1 3 (25.00%) SLA
2 2 (16.67%) ISO 9000
System Software
1 1 (8.33%) Active Directory
1 1 (8.33%) Hyper-V
1 1 (8.33%) VMware Infrastructure
Systems Management
1 1 (8.33%) Backup Exec
1 1 (8.33%) Symantec Endpoint Protection
1 1 (8.33%) Symantec Enterprise Vault
Vendors
1 1 (8.33%) Citrix
1 1 (8.33%) Microsoft
1 1 (8.33%) Northgate
1 1 (8.33%) Oracle
1 1 (8.33%) SAP
1 1 (8.33%) Symantec
1 1 (8.33%) VMware