The first table below looks at the demand for the Customer Support Analyst role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Support Analyst in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East Midlands region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Customer Support Analyst
Rank 169 162 170
Rank change year-on-year
-7 +8
Permanent jobs requiring a Customer Support Analyst 1 2 1
As % of all permanent IT jobs located in the East Midlands 0.033% 0.059% 0.028%
As % of the Job Titles category 0.035% 0.062% 0.029%
Number of salaries quoted 0 0 1
Average salary - - £21,500
UK excluding London average salary £19,000 £23,500 £27,500
% change year-on-year
-19.14% -14.54%
All Job Titles
East Midlands
Permanent IT job ads with a match in the
Job Titles category
2891 3234 3415
As % of all permanent IT jobs located in the East Midlands 95.00% 95.01% 96.09%
Number of salaries quoted 2477 2891 2920
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £24,000 £22,500 £22,500
10% offered a salary of more than £50,000 £50,000 £52,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Customer Support Analyst
England

Customer Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Support Analyst across the East Midlands region as a proportion of the total demand within the Job Titles category.

East Midlands Customer Support Analyst Jobs Demand Trend

Customer Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Analyst across the East Midlands region.

East Midlands Customer Support Analyst Salary Trend

Customer Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Support Analyst within the East Midlands region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Northamptonshire +6 1 - -
Customer Support Analyst
England

Customer Support Analyst
Top 24 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the East Midlands region that cited Customer Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title.

1 3 (100.00%) Microsoft
2 1 (33.33%) Apache Flex
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) FogBugz
2 1 (33.33%) Dynamics CRM
2 1 (33.33%) Adobe
2 1 (33.33%) Citrix
2 1 (33.33%) Sage
2 1 (33.33%) Windows Server 2003
2 1 (33.33%) Project Management
2 1 (33.33%) C#
2 1 (33.33%) SQL
2 1 (33.33%) T-SQL
2 1 (33.33%) VB
2 1 (33.33%) .NET
2 1 (33.33%) MySQL
2 1 (33.33%) Oracle
2 1 (33.33%) SQL Server
2 1 (33.33%) Business Objects
2 1 (33.33%) IIS
2 1 (33.33%) ASP.NET
2 1 (33.33%) Windows
2 1 (33.33%) MS Excel
2 1 (33.33%) CRM

Customer Support Analyst
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the East Midlands region that cited Customer Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Customer Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (33.33%) .NET
1 1 (33.33%) ASP.NET
1 1 (33.33%) Apache Flex
Application Platforms
1 1 (33.33%) IIS
Applications
1 1 (33.33%) MS Excel
Business Applications
1 1 (33.33%) Dynamics CRM
Database & Business Intelligence
1 1 (33.33%) MySQL
1 1 (33.33%) SQL Server
Development Applications
1 1 (33.33%) FogBugz
Operating Systems
1 1 (33.33%) Windows
1 1 (33.33%) Windows Server 2003
Processes & Methodologies
1 1 (33.33%) CRM
1 1 (33.33%) Project Management
1 1 (33.33%) Root Cause Analysis
Programming Languages
1 1 (33.33%) C#
1 1 (33.33%) SQL
1 1 (33.33%) T-SQL
1 1 (33.33%) VB
Vendors
1 3 (100.00%) Microsoft
2 1 (33.33%) Adobe
2 1 (33.33%) Citrix
2 1 (33.33%) Sage
2 1 (33.33%) Oracle
2 1 (33.33%) Business Objects