The statistics below represent IT jobs advertised across the East of England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 May 2016 with a comparison to same period over 2 years.

3 months to
29 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 208 244 236
Rank change year-on-year
+36 -8
Permanent jobs requiring a 1st Line Support 48 44 57
As % of all permanent IT jobs located in the East of England 0.74% 0.58% 0.66%
As % of the Job Titles category 0.77% 0.59% 0.68%
Number of salaries quoted 39 37 52
Median salary £21,500 £21,000 £18,750
Median salary % change year-on-year
+2.38% +12.00%
90% offered a salary of more than £18,000 £19,000 £15,500
10% offered a salary of more than £23,400 £24,000 £24,600
UK excluding London median salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6246 7464 8344
As % of all permanent IT jobs located in the East of England 95.92% 97.62% 97.27%
Number of salaries quoted 5261 6148 6943
Median salary £45,000 £41,500 £40,000
Median salary % change year-on-year
+8.43% +3.75%
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East of England region over the 3 months to 29 May 2016.

1st Line Support Salary Histogram in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 29 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +29 26 £22,500 +7.14% 4
Essex +17 9 £22,250 -7.29% 1
Cambridgeshire -4 9 £20,500 - 2
Bedfordshire +10 3 £18,000 -12.19% 1
Suffolk +10 1 £16,500 -25.00%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 29 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support in the job title.

1 75 (62.50%) Windows
2 68 (56.67%) Active Directory
3 57 (47.50%) MS Office
4 50 (41.67%) Microsoft
5 30 (25.00%) Citrix
6 28 (23.33%) Windows 7
7 27 (22.50%) Windows XP
8 26 (21.67%) ITIL
9 23 (19.17%) MS Excel
9 23 (19.17%) WAN
10 17 (14.17%) MS Exchange
11 15 (12.50%) Document Management
12 14 (11.67%) Linux
13 13 (10.83%) Windows Server
13 13 (10.83%) VMware
14 12 (10.00%) Degree
14 12 (10.00%) SLA
14 12 (10.00%) VMware Infrastructure
15 10 (8.33%) Microsoft Certification
15 10 (8.33%) Cisco
15 10 (8.33%) Time Management
15 10 (8.33%) Windows 8
16 9 (7.50%) VoIP
16 9 (7.50%) Telecoms
17 8 (6.67%) Apple
17 8 (6.67%) Office 365
18 7 (5.83%) Problem Management
18 7 (5.83%) VPN
18 7 (5.83%) Cisco Certification
18 7 (5.83%) CCNA

1st Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (14.17%) MS Exchange
2 5 (4.17%) Exchange Server 2010
3 4 (3.33%) SharePoint
4 2 (1.67%) Exchange Server 2007
4 2 (1.67%) Exchange Server 2013
5 1 (0.83%) Blackberry Enterprise Server
5 1 (0.83%) SharePoint 2013
Applications
1 57 (47.50%) MS Office
2 23 (19.17%) MS Excel
3 3 (2.50%) MS PowerPoint
Business Applications
1 1 (0.83%) Dynamics CRM
Cloud Services
1 8 (6.67%) Office 365
Communications & Networking
1 23 (19.17%) WAN
2 9 (7.50%) VoIP
3 7 (5.83%) VPN
3 7 (5.83%) Wireless
4 6 (5.00%) Ethernet
4 6 (5.00%) Internet
4 6 (5.00%) xDSL
5 5 (4.17%) LAN
5 5 (4.17%) TCP/IP
6 3 (2.50%) DHCP
6 3 (2.50%) DNS
6 3 (2.50%) Firewall
7 2 (1.67%) Remote Desktop
7 2 (1.67%) Symposium
Database & Business Intelligence
1 3 (2.50%) MySQL
2 2 (1.67%) SQL Server
3 1 (0.83%) Oracle Database
General
1 9 (7.50%) Telecoms
2 5 (4.17%) Finance
3 3 (2.50%) Manufacturing
4 2 (1.67%) Law
4 2 (1.67%) Legal
5 1 (0.83%) Billing
5 1 (0.83%) Front Office
5 1 (0.83%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (2.50%) XML
Miscellaneous
1 7 (5.83%) Computer Science
2 4 (3.33%) Analytical Skills
2 4 (3.33%) Driving Licence
3 3 (2.50%) Mathematics
4 2 (1.67%) Management Information System
5 1 (0.83%) Blackberry
5 1 (0.83%) CMDB
5 1 (0.83%) Handset
5 1 (0.83%) Video Conferencing
Operating Systems
1 75 (62.50%) Windows
2 28 (23.33%) Windows 7
3 27 (22.50%) Windows XP
4 14 (11.67%) Linux
5 13 (10.83%) Windows Server
6 10 (8.33%) Windows 8
7 5 (4.17%) Windows 10
8 3 (2.50%) Windows Server 2008
9 2 (1.67%) Windows Server 2012
10 1 (0.83%) Mac OS X
10 1 (0.83%) Windows Phone
Processes & Methodologies
1 26 (21.67%) ITIL
2 15 (12.50%) Document Management
3 10 (8.33%) Time Management
4 7 (5.83%) Problem Management
5 6 (5.00%) Logistics
6 5 (4.17%) Disaster Recovery
6 5 (4.17%) Incident Management
6 5 (4.17%) Service Management
6 5 (4.17%) Software Delivery
7 4 (3.33%) Service Delivery
8 3 (2.50%) Continuous Improvement
9 2 (1.67%) Change Management
9 2 (1.67%) Data Protection
9 2 (1.67%) Knowledge Management
9 2 (1.67%) Migration
9 2 (1.67%) Network Monitoring
10 1 (0.83%) CRM
10 1 (0.83%) Data Management
10 1 (0.83%) Project Management
10 1 (0.83%) Project Planning
Programming Languages
1 4 (3.33%) SQL
2 3 (2.50%) C
Qualifications
1 12 (10.00%) Degree
2 10 (8.33%) Microsoft Certification
3 7 (5.83%) CCNA
3 7 (5.83%) Cisco Certification
4 6 (5.00%) MCSE
5 5 (4.17%) MCP
5 5 (4.17%) Postgraduate
6 4 (3.33%) HND
6 4 (3.33%) MCSA
7 3 (2.50%) MCDST
8 1 (0.83%) A+ Certification
8 1 (0.83%) DV Cleared
8 1 (0.83%) MCITP
8 1 (0.83%) Network+ Certification
8 1 (0.83%) SC Cleared
8 1 (0.83%) Security Cleared
Quality Assurance & Compliance
1 12 (10.00%) SLA
System Software
1 68 (56.67%) Active Directory
2 12 (10.00%) VMware Infrastructure
3 1 (0.83%) Terminal Services
Systems Management
1 2 (1.67%) DameWare
Vendors
1 50 (41.67%) Microsoft
2 30 (25.00%) Citrix
3 13 (10.83%) VMware
4 10 (8.33%) Cisco
5 8 (6.67%) Apple
6 5 (4.17%) Progress
7 2 (1.67%) Avaya
7 2 (1.67%) JD Edwards
7 2 (1.67%) Mitel
7 2 (1.67%) Nortel
8 1 (0.83%) Aastra
8 1 (0.83%) Oracle
8 1 (0.83%) Red Box
8 1 (0.83%) Remedy
8 1 (0.83%) SAP
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £18000 - £19000 per annum + Bens + 5K shift
Posted: 18 hours ago
Bedford, Bedfordshire
Complete Tech Limited
Salary: Up to £25,000 per annum + Bonus + Benefits
Posted: 2 days ago
St. Neots, Cambridgeshire
Evolution Recruitment Solutions
Salary: 16,000 - 18,000
Posted: 4 days ago
Essex
Hays Finance Technology
Salary: £18000.00 - £20000.00 per annum
Posted: 6 days ago
Hoddesdon, Hertfordshire
Hydrogen Group
Posted: 5 days ago
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 5 days ago
Cambridge
People Source Consulting
Salary: £15000 - £20000 per annum + Fantastic Benefits Package
Posted: 18 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 10 days ago