The statistics below represent IT jobs advertised across the East of England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
First Line Support
Rank 191 237 231
Rank change year-on-year
+46 -6
Permanent jobs requiring a 1st Line Support 53 44 54
As % of all permanent IT jobs located in the East of England 0.80% 0.58% 0.64%
As % of the Job Titles category 0.83% 0.59% 0.66%
Number of salaries quoted 48 38 48
Median salary £20,750 £21,500 £20,000
Median salary % change year-on-year
-3.48% +7.50%
90% offered a salary of more than £18,000 £19,825 £15,900
10% offered a salary of more than £25,000 £24,000 £32,000
UK excluding London median salary £20,000 £20,000 £20,500
% change year-on-year
- -2.43%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6355 7447 8149
As % of all permanent IT jobs located in the East of England 96.06% 97.41% 97.04%
Number of salaries quoted 5423 6194 6810
Median salary £45,000 £40,000 £41,500
Median salary % change year-on-year
+12.50% -3.61%
90% offered a salary of more than £26,000 £25,000 £26,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East of England region over the 3 months to 27 June 2016.

1st Line Support Salary Histogram in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +26 27 £21,500 -1.14% 3
Essex +12 12 £22,500 -3.22% 1
Cambridgeshire +3 7 £20,500 - 1
Bedfordshire +16 6 £18,000 -12.19% 1
Suffolk +4 1 £16,500 -25.00%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 27 June 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support in the job title.

1 72 (62.07%) Windows
2 56 (48.28%) Active Directory
3 54 (46.55%) MS Office
4 48 (41.38%) Microsoft
5 24 (20.69%) Windows XP
6 23 (19.83%) Citrix
6 23 (19.83%) Windows 7
7 22 (18.97%) ITIL
8 20 (17.24%) MS Excel
8 20 (17.24%) MS Exchange
9 18 (15.52%) WAN
10 14 (12.07%) Linux
11 13 (11.21%) VMware
11 13 (11.21%) Windows Server
12 12 (10.34%) VMware Infrastructure
13 11 (9.48%) Cisco
13 11 (9.48%) Document Management
14 10 (8.62%) Windows 8
14 10 (8.62%) SLA
15 9 (7.76%) Microsoft Certification
15 9 (7.76%) Degree
16 8 (6.90%) Telecoms
16 8 (6.90%) Cisco Certification
16 8 (6.90%) CCNA
16 8 (6.90%) TCP/IP
16 8 (6.90%) VoIP
17 7 (6.03%) LAN
17 7 (6.03%) Apple
17 7 (6.03%) Office 365
18 6 (5.17%) Time Management

1st Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (17.24%) MS Exchange
2 5 (4.31%) Exchange Server 2010
2 5 (4.31%) SharePoint
3 2 (1.72%) Exchange Server 2007
3 2 (1.72%) Exchange Server 2013
4 1 (0.86%) Blackberry Enterprise Server
4 1 (0.86%) SharePoint 2013
Applications
1 54 (46.55%) MS Office
2 20 (17.24%) MS Excel
3 3 (2.59%) MS PowerPoint
4 1 (0.86%) MS Visio
Cloud Services
1 7 (6.03%) Office 365
Communications & Networking
1 18 (15.52%) WAN
2 8 (6.90%) TCP/IP
2 8 (6.90%) VoIP
3 7 (6.03%) LAN
4 6 (5.17%) Firewall
4 6 (5.17%) VPN
4 6 (5.17%) Wireless
5 5 (4.31%) Ethernet
5 5 (4.31%) Internet
5 5 (4.31%) xDSL
6 3 (2.59%) DHCP
6 3 (2.59%) DNS
7 2 (1.72%) Remote Desktop
7 2 (1.72%) Symposium
8 1 (0.86%) Network Security
Database & Business Intelligence
1 3 (2.59%) Oracle Database
2 2 (1.72%) SQL Server
3 1 (0.86%) MySQL
General
1 8 (6.90%) Telecoms
2 4 (3.45%) Manufacturing
3 2 (1.72%) Law
3 2 (1.72%) Legal
4 1 (0.86%) Billing
4 1 (0.86%) Finance
4 1 (0.86%) Front Office
4 1 (0.86%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.86%) XML
Miscellaneous
1 5 (4.31%) Analytical Skills
1 5 (4.31%) Driving Licence
1 5 (4.31%) Mathematics
2 4 (3.45%) Computer Science
3 1 (0.86%) Blackberry
3 1 (0.86%) CMDB
3 1 (0.86%) Data Centre
3 1 (0.86%) Handset
3 1 (0.86%) Management Information System
3 1 (0.86%) Video Conferencing
3 1 (0.86%) Video Editing
Operating Systems
1 72 (62.07%) Windows
2 24 (20.69%) Windows XP
3 23 (19.83%) Windows 7
4 14 (12.07%) Linux
5 13 (11.21%) Windows Server
6 10 (8.62%) Windows 8
7 5 (4.31%) Windows 10
8 3 (2.59%) Windows Server 2008
9 2 (1.72%) Windows Server 2012
10 1 (0.86%) Mac OS X
10 1 (0.86%) Solaris
10 1 (0.86%) Windows Phone
Processes & Methodologies
1 22 (18.97%) ITIL
2 11 (9.48%) Document Management
3 6 (5.17%) Time Management
4 5 (4.31%) Continuous Improvement
4 5 (4.31%) Disaster Recovery
4 5 (4.31%) Logistics
4 5 (4.31%) Service Delivery
4 5 (4.31%) Service Management
4 5 (4.31%) Software Delivery
5 4 (3.45%) Incident Management
6 3 (2.59%) Network Monitoring
7 2 (1.72%) Data Protection
7 2 (1.72%) Migration
8 1 (0.86%) Change Control
8 1 (0.86%) Change Management
8 1 (0.86%) Data Management
8 1 (0.86%) Knowledge Management
8 1 (0.86%) Problem Management
8 1 (0.86%) Project Management
8 1 (0.86%) Project Planning
Programming Languages
1 5 (4.31%) C
2 2 (1.72%) SQL
Qualifications
1 9 (7.76%) Degree
1 9 (7.76%) Microsoft Certification
2 8 (6.90%) CCNA
2 8 (6.90%) Cisco Certification
3 6 (5.17%) MCP
4 5 (4.31%) MCSE
4 5 (4.31%) Postgraduate
5 4 (3.45%) MCSA
6 3 (2.59%) HND
6 3 (2.59%) MCDST
7 1 (0.86%) A+ Certification
7 1 (0.86%) DV Cleared
7 1 (0.86%) ITIL Certification
7 1 (0.86%) MCITP
7 1 (0.86%) Network+ Certification
7 1 (0.86%) SC Cleared
7 1 (0.86%) Security Cleared
Quality Assurance & Compliance
1 10 (8.62%) SLA
System Software
1 56 (48.28%) Active Directory
2 12 (10.34%) VMware Infrastructure
3 1 (0.86%) Terminal Services
Systems Management
1 2 (1.72%) DameWare
2 1 (0.86%) WSUS
Vendors
1 48 (41.38%) Microsoft
2 23 (19.83%) Citrix
3 13 (11.21%) VMware
4 11 (9.48%) Cisco
5 7 (6.03%) Apple
6 4 (3.45%) Progress
7 3 (2.59%) Oracle
8 2 (1.72%) Avaya
8 2 (1.72%) JD Edwards
8 2 (1.72%) Mitel
8 2 (1.72%) Nortel
9 1 (0.86%) Aastra
9 1 (0.86%) CheckPoint
9 1 (0.86%) Red Box
9 1 (0.86%) Remedy
Chigwell, Essex
ARC IT Recruitment Ltd
Salary: £24,000 + Bonus and Benefits
Posted: 3 days ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 6 days ago
Royston, Hertfordshire
Evolution Recruitment Solutions
Salary: 20k-25k + benefits
Posted: 4 days ago
Cambridge
Recruitment Genius Ltd
Salary: £16000 - £18000 per annum
Posted: 24 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 18 days ago