The statistics below represent IT jobs advertised across the East of England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
First Line Support
England / East of England
Rank 217 203 201
Rank change year-on-year
-14 -2
Permanent jobs requiring a 1st Line Support 23 58 63
As % of all permanent IT jobs located in the East of England 0.39% 0.85% 0.87%
As % of the Job Titles category 0.40% 0.88% 0.90%
Number of salaries quoted 22 53 62
Median salary £21,000 £23,000 £20,500
Median salary % change year-on-year
-8.69% +12.19%
90% offered a salary of more than £17,500 £17,500 £17,000
10% offered a salary of more than £25,000 £25,000 £32,000
UK excluding London median salary £21,000 £20,550 £20,000
% change year-on-year
+2.18% +2.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5698 6594 6985
As % of all permanent IT jobs located in the East of England 96.89% 97.07% 96.60%
Number of salaries quoted 4708 5430 5658
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +10 14 £21,500 -6.52% 4
Suffolk +6 5 £17,500 +2.94%
Essex -4 2 £22,500 -2.17%
Cambridgeshire -2 1 £18,500 -26.00% 1
Norfolk - 1 £17,500 - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 23 January 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support in the job title.

1 40 (68.97%) Windows
2 33 (56.90%) Active Directory
3 27 (46.55%) Microsoft
4 20 (34.48%) MS Excel
5 19 (32.76%) MS Office
6 17 (29.31%) Windows 7
7 12 (20.69%) Remote Desktop
8 11 (18.97%) SQL
9 10 (17.24%) ITIL
9 10 (17.24%) WAN
10 9 (15.52%) Windows Server
10 9 (15.52%) DHCP
10 9 (15.52%) VPN
10 9 (15.52%) DNS
10 9 (15.52%) Linux
11 8 (13.79%) VMware
11 8 (13.79%) Mentoring
11 8 (13.79%) Data Centre
12 7 (12.07%) Windows 10
12 7 (12.07%) Office 365
12 7 (12.07%) Handset
12 7 (12.07%) TCP/IP
13 6 (10.34%) MS Exchange
13 6 (10.34%) VMware Workstation
13 6 (10.34%) Information Security
13 6 (10.34%) Terminal Services
13 6 (10.34%) Windows Server 2012
13 6 (10.34%) Windows Server 2008
13 6 (10.34%) Red Hat Enterprise Linux
13 6 (10.34%) VMware Infrastructure

1st Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.34%) MS Exchange
2 2 (3.45%) SharePoint
2 2 (3.45%) SharePoint 2013
3 1 (1.72%) Exchange Server 2010
Applications
1 20 (34.48%) MS Excel
2 19 (32.76%) MS Office
3 2 (3.45%) MS PowerPoint
Business Applications
1 1 (1.72%) Dynamics CRM
Cloud Services
1 7 (12.07%) Office 365
Communications & Networking
1 12 (20.69%) Remote Desktop
2 10 (17.24%) WAN
3 9 (15.52%) DHCP
3 9 (15.52%) DNS
3 9 (15.52%) VPN
4 7 (12.07%) TCP/IP
5 4 (6.90%) Firewall
5 4 (6.90%) LAN
6 1 (1.72%) Cisco ASA
6 1 (1.72%) Cisco Nexus
6 1 (1.72%) Internet
6 1 (1.72%) Wireless
General
1 4 (6.90%) Telecoms
2 3 (5.17%) Finance
3 1 (1.72%) Advertising
3 1 (1.72%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (6.90%) HTML
Miscellaneous
1 8 (13.79%) Data Centre
2 7 (12.07%) Handset
3 3 (5.17%) Analytical Skills
3 3 (5.17%) Replication
4 2 (3.45%) Driving Licence
4 2 (3.45%) iPad
4 2 (3.45%) Mathematics
4 2 (3.45%) Smartphone
5 1 (1.72%) Blackberry
5 1 (1.72%) Fat Client
5 1 (1.72%) iPhone
5 1 (1.72%) Thin Client
5 1 (1.72%) Video Conferencing
Operating Systems
1 40 (68.97%) Windows
2 17 (29.31%) Windows 7
3 9 (15.52%) Linux
3 9 (15.52%) Windows Server
4 7 (12.07%) Windows 10
5 6 (10.34%) Red Hat Enterprise Linux
5 6 (10.34%) Windows Server 2008
5 6 (10.34%) Windows Server 2012
6 4 (6.90%) Windows 8
6 4 (6.90%) Windows XP
7 3 (5.17%) Unix
8 2 (3.45%) Mac OS X
9 1 (1.72%) Android
Processes & Methodologies
1 10 (17.24%) ITIL
2 8 (13.79%) Mentoring
3 6 (10.34%) Information Security
4 5 (8.62%) Case Management
4 5 (8.62%) Document Management
4 5 (8.62%) Service Delivery
4 5 (8.62%) Ticket Management
5 4 (6.90%) Data Entry
5 4 (6.90%) Stakeholder Management
6 2 (3.45%) CRM
6 2 (3.45%) Incident Management
6 2 (3.45%) SDLC
6 2 (3.45%) Time Management
7 1 (1.72%) ERP
7 1 (1.72%) Knowledge Management
7 1 (1.72%) Mobile Device Management
Programming Languages
1 11 (18.97%) SQL
2 3 (5.17%) JavaScript
3 2 (3.45%) C
4 1 (1.72%) Java
4 1 (1.72%) PHP
Qualifications
1 1 (1.72%) CCNA
1 1 (1.72%) Cisco Certification
1 1 (1.72%) Degree
1 1 (1.72%) MCP
1 1 (1.72%) MCSA
1 1 (1.72%) MCSE
1 1 (1.72%) Microsoft Certification
Quality Assurance & Compliance
1 2 (3.45%) SLA
System Software
1 33 (56.90%) Active Directory
2 6 (10.34%) Terminal Services
2 6 (10.34%) VMware Infrastructure
2 6 (10.34%) VMware Workstation
Vendors
1 27 (46.55%) Microsoft
2 8 (13.79%) VMware
3 4 (6.90%) Citrix
4 2 (3.45%) Sage
5 1 (1.72%) Cisco
5 1 (1.72%) Meraki
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Salary: £18000 - £25000 per annum + Benefits
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