The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 199 212 224
Rank change year-on-year
+13 +12
Permanent jobs requiring a 1st Line Support 67 56 31
As % of all permanent IT jobs located in the East of England 0.95% 0.76% 0.46%
As % of the Job Titles category 0.99% 0.79% 0.47%
Number of salaries quoted 63 54 25
Average salary £23,000 £20,500 £19,500
Average salary % change year-on-year
+12.19% +5.12%
90% offered a salary of more than £17,500 £16,650 £14,700
10% offered a salary of more than £25,000 £32,000 £23,500
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6796 7080 6618
As % of all permanent IT jobs located in the East of England 96.67% 96.58% 97.54%
Number of salaries quoted 5554 5734 5369
Average salary £43,500 £42,500 £40,000
Average salary % change year-on-year
+2.35% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £55,000 £62,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +23 33 £23,000 -28.12% 1
Hertfordshire +3 17 £23,000 +35.29% 2
Cambridgeshire +5 9 £22,500 +1.12% 2
Suffolk -6 7 £17,000 -5.55% 3
Norfolk +8 1 £17,500 -14.63% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 9 February 2016, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 62 (57.94%) Active Directory
2 61 (57.01%) Windows
3 46 (42.99%) MS Office
3 46 (42.99%) Microsoft
4 26 (24.30%) ITIL
5 24 (22.43%) Citrix
5 24 (22.43%) MS Excel
6 20 (18.69%) WAN
7 19 (17.76%) Windows 7
8 16 (14.95%) Windows XP
9 15 (14.02%) Finance
10 11 (10.28%) Internet
10 11 (10.28%) SLA
10 11 (10.28%) VoIP
10 11 (10.28%) Windows Server
10 11 (10.28%) Degree
11 10 (9.35%) Microsoft Certification
12 9 (8.41%) VMware
12 9 (8.41%) Document Management
12 9 (8.41%) Cisco
12 9 (8.41%) Linux
12 9 (8.41%) Time Management
13 8 (7.48%) Service Management
14 7 (6.54%) Wireless
14 7 (6.54%) Logistics
14 7 (6.54%) Apple
14 7 (6.54%) MCP
14 7 (6.54%) TCP/IP
14 7 (6.54%) MS Exchange
14 7 (6.54%) Computer Science

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 9 February 2016, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (6.54%) MS Exchange
2 4 (3.74%) Exchange Server 2010
3 2 (1.87%) Exchange Server 2013
3 2 (1.87%) IIS
3 2 (1.87%) SharePoint
4 1 (0.93%) BizTalk Server
4 1 (0.93%) CMS
4 1 (0.93%) Exchange Server 2003
4 1 (0.93%) Exchange Server 2007
4 1 (0.93%) SharePoint 2013
Applications
1 46 (42.99%) MS Office
2 24 (22.43%) MS Excel
Business Applications
1 2 (1.87%) Dynamics CRM
2 1 (0.93%) Dynamics AX
2 1 (0.93%) Dynamics NAV
Cloud Services
1 5 (4.67%) Office 365
Communications & Networking
1 20 (18.69%) WAN
2 11 (10.28%) Internet
2 11 (10.28%) VoIP
3 7 (6.54%) TCP/IP
3 7 (6.54%) Wireless
4 6 (5.61%) Ethernet
4 6 (5.61%) xDSL
5 4 (3.74%) DNS
5 4 (3.74%) VPN
6 3 (2.80%) Firewall
6 3 (2.80%) Remote Desktop
7 2 (1.87%) DHCP
7 2 (1.87%) IP Telephony
7 2 (1.87%) LAN
7 2 (1.87%) Symposium
8 1 (0.93%) ADSL
8 1 (0.93%) Cisco IOS
8 1 (0.93%) MPLS
8 1 (0.93%) SAN
8 1 (0.93%) VDSL
Database & Business Intelligence
1 3 (2.80%) MySQL
2 2 (1.87%) SQL Server
General
1 15 (14.02%) Finance
2 4 (3.74%) Telecoms
3 3 (2.80%) Manufacturing
3 3 (2.80%) Retail
4 2 (1.87%) Law
4 2 (1.87%) Legal
5 1 (0.93%) Banking
5 1 (0.93%) Marketing
5 1 (0.93%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 5 (4.67%) XML
2 1 (0.93%) CSS
2 1 (0.93%) HTML
Miscellaneous
1 7 (6.54%) Computer Science
2 4 (3.74%) Driving Licence
2 4 (3.74%) Mobile App
3 1 (0.93%) Analytical Skills
3 1 (0.93%) Blackberry
3 1 (0.93%) Fintech
3 1 (0.93%) Management Information System
3 1 (0.93%) Mathematics
3 1 (0.93%) Smartphone
Operating Systems
1 61 (57.01%) Windows
2 19 (17.76%) Windows 7
3 16 (14.95%) Windows XP
4 11 (10.28%) Windows Server
5 9 (8.41%) Linux
6 4 (3.74%) Windows 8
6 4 (3.74%) Windows Vista
7 2 (1.87%) Windows Server 2008
7 2 (1.87%) Windows Server 2012
8 1 (0.93%) Mac OS X
8 1 (0.93%) Windows 10
8 1 (0.93%) Windows Server 2003
Processes & Methodologies
1 26 (24.30%) ITIL
2 9 (8.41%) Document Management
2 9 (8.41%) Time Management
3 8 (7.48%) Service Management
4 7 (6.54%) Logistics
4 7 (6.54%) Problem Management
5 4 (3.74%) CRM
5 4 (3.74%) Incident Management
5 4 (3.74%) Software Delivery
5 4 (3.74%) Straight-Through Processing
5 4 (3.74%) Wealth Management
5 4 (3.74%) Workflow
6 3 (2.80%) Service Delivery
7 2 (1.87%) Data Security
7 2 (1.87%) ERP
7 2 (1.87%) Migration
8 1 (0.93%) Change Management
8 1 (0.93%) E-Commerce
8 1 (0.93%) Knowledge Management
8 1 (0.93%) Patch Management
Programming Languages
1 6 (5.61%) SQL
2 1 (0.93%) JavaScript
Qualifications
1 11 (10.28%) Degree
2 10 (9.35%) Microsoft Certification
3 7 (6.54%) MCP
4 6 (5.61%) MCSE
5 4 (3.74%) CCNA
5 4 (3.74%) Cisco Certification
5 4 (3.74%) HND
6 3 (2.80%) MCDST
7 2 (1.87%) MCITP
7 2 (1.87%) MCSA
7 2 (1.87%) MOS
8 1 (0.93%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (10.28%) SLA
2 2 (1.87%) PCI DSS
3 1 (0.93%) QA
System Software
1 62 (57.94%) Active Directory
2 7 (6.54%) VMware Infrastructure
3 2 (1.87%) Hyper-V
4 1 (0.93%) VMware ESX
4 1 (0.93%) XenApp
4 1 (0.93%) XenDesktop
4 1 (0.93%) XenServer
Systems Management
1 4 (3.74%) SCCM
2 2 (1.87%) DameWare
3 1 (0.93%) WSUS
Vendors
1 46 (42.99%) Microsoft
2 24 (22.43%) Citrix
3 9 (8.41%) Cisco
3 9 (8.41%) VMware
4 7 (6.54%) Apple
5 4 (3.74%) Avaya
5 4 (3.74%) Progress
6 3 (2.80%) Remedy
7 2 (1.87%) JD Edwards
7 2 (1.87%) Nortel
7 2 (1.87%) SAP
7 2 (1.87%) ServiceNow
8 1 (0.93%) Altiris
8 1 (0.93%) AVG
8 1 (0.93%) CheckPoint
8 1 (0.93%) Draytek
8 1 (0.93%) Juniper
8 1 (0.93%) Sophos
Suffolk
Cooper Lomaz Recruitment Ltd
Salary: £18k - 20k per year
Posted: Yesterday
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £18k - 23k per year
Posted: Yesterday
Basildon, Essex
ARC IT Recruitment Ltd
Salary: £23000 - £25000 Per Annum + benefits
Posted: 4 days ago
Hoddesdon, Hertfordshire
Harvey Nash plc
Salary: £23000 per annum + + Package
Posted: 4 days ago
Ipswich, Suffolk
Cooper Lomaz Recruitment Ltd
Salary: £15k - 18k per year
Posted: 5 days ago
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,500 to £19,000 per annum £17,500 - £19,000 + Good Benefits +
Posted: 6 days ago
Bedfordshire
360 Resourcing
Salary: £23k - 25k per year
Posted: 12 days ago
Diss
Hays Specialist Recruitment Ltd
Salary: £15000.00 - £20000.00 per annum
Posted: 15 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: Competitive Salary Plus Benefits
Posted: 21 days ago