The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 226 223 242
Rank change year-on-year
-3 +19
Permanent jobs requiring a 1st Line Support 34 47 23
As % of all permanent IT jobs located in the East of England 0.46% 0.58% 0.27%
As % of the Job Titles category 0.48% 0.61% 0.28%
Number of salaries quoted 32 40 22
Average salary £19,500 £18,000 £19,000
Average salary % change year-on-year
+8.33% -5.26%
90% offered a salary of more than £16,100 £15,000 £16,050
10% offered a salary of more than £23,000 £23,500 £22,000
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7115 7758 8153
As % of all permanent IT jobs located in the East of England 96.11% 95.61% 95.42%
Number of salaries quoted 5771 6415 7039
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £26,000 £25,548
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 20 £20,500 +10.81%
Cambridgeshire +18 5 £20,250 +6.57% 2
Essex 0 4 £19,500 +25.80% 1
Suffolk - 3 £18,000 - 2
Bedfordshire +9 2 £27,500 +52.77%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 31 March 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 48 (53.93%) Windows
2 38 (42.70%) Microsoft
3 33 (37.08%) MS Excel
4 31 (34.83%) Active Directory
5 24 (26.97%) SLA
5 24 (26.97%) MS Office
6 23 (25.84%) ITIL
7 18 (20.22%) Windows Server 2008
8 16 (17.98%) MS PowerPoint
9 13 (14.61%) ITIL Foundation Certificate
9 13 (14.61%) Windows XP
10 12 (13.48%) WAN
11 10 (11.24%) MS Exchange
12 9 (10.11%) Windows 7
13 8 (8.99%) Windows Vista
13 8 (8.99%) Windows Server 2003
14 7 (7.87%) Microsoft Certification
14 7 (7.87%) MCSA
14 7 (7.87%) VoIP
14 7 (7.87%) MCP
15 6 (6.74%) Degree
15 6 (6.74%) CRM
15 6 (6.74%) Linux
16 5 (5.62%) HTML
16 5 (5.62%) JavaScript
16 5 (5.62%) SQL
16 5 (5.62%) LAN
16 5 (5.62%) Citrix
16 5 (5.62%) Exchange Server 2010
16 5 (5.62%) Windows Server 2012

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 31 March 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (11.24%) MS Exchange
2 5 (5.62%) Exchange Server 2010
3 4 (4.49%) SharePoint
4 1 (1.12%) IBM Notes
4 1 (1.12%) Blackberry Enterprise Server
4 1 (1.12%) Exchange Server 2003
Applications
1 33 (37.08%) MS Excel
2 24 (26.97%) MS Office
3 16 (17.98%) MS PowerPoint
Cloud Services
1 4 (4.49%) Office 365
2 1 (1.12%) IaaS
2 1 (1.12%) SaaS
2 1 (1.12%) PaaS
2 1 (1.12%) Google Apps
Communications & Networking
1 12 (13.48%) WAN
2 7 (7.87%) VoIP
3 5 (5.62%) LAN
4 4 (4.49%) TCP/IP
4 4 (4.49%) Firewall
5 2 (2.25%) Wi-Fi
5 2 (2.25%) Internet
5 2 (2.25%) VPN
6 1 (1.12%) DNS
6 1 (1.12%) SAN
6 1 (1.12%) DHCP
6 1 (1.12%) Wireless
6 1 (1.12%) IP Telephony
6 1 (1.12%) VLAN
Database & Business Intelligence
1 3 (3.37%) MySQL
General
1 3 (3.37%) Manufacturing
2 2 (2.25%) Finance
3 1 (1.12%) Publishing
3 1 (1.12%) Banking
3 1 (1.12%) Back Office
3 1 (1.12%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (5.62%) HTML
2 1 (1.12%) MFC
2 1 (1.12%) CSS
2 1 (1.12%) JSP
Miscellaneous
1 5 (5.62%) Analytical Skills
2 3 (3.37%) Raspberry Pi
3 1 (1.12%) Thin Client
3 1 (1.12%) Blackberry
3 1 (1.12%) Mathematics
3 1 (1.12%) Computer Science
3 1 (1.12%) Fat Client
3 1 (1.12%) iPhone
3 1 (1.12%) Open Source
3 1 (1.12%) iPad
Operating Systems
1 48 (53.93%) Windows
2 18 (20.22%) Windows Server 2008
3 13 (14.61%) Windows XP
4 9 (10.11%) Windows 7
5 8 (8.99%) Windows Server 2003
5 8 (8.99%) Windows Vista
6 6 (6.74%) Linux
7 5 (5.62%) Windows Server 2012
8 3 (3.37%) UNIX
8 3 (3.37%) Windows 8
9 1 (1.12%) Windows Phone
9 1 (1.12%) Apple iOS
9 1 (1.12%) Android
Processes & Methodologies
1 23 (25.84%) ITIL
2 6 (6.74%) CRM
3 4 (4.49%) Incident Management
4 2 (2.25%) Time Management
5 1 (1.12%) Network Management
5 1 (1.12%) Kalman Filter
5 1 (1.12%) Line Management
5 1 (1.12%) Mentoring
5 1 (1.12%) Service Delivery
5 1 (1.12%) Migration
5 1 (1.12%) Agile Software Development
5 1 (1.12%) Asset Management
Programming Languages
1 5 (5.62%) JavaScript
1 5 (5.62%) SQL
2 4 (4.49%) PHP
3 1 (1.12%) C
Qualifications
1 13 (14.61%) ITIL Foundation Certificate
2 7 (7.87%) Microsoft Certification
2 7 (7.87%) MCP
2 7 (7.87%) MCSA
3 6 (6.74%) Degree
4 1 (1.12%) A+ Certification
4 1 (1.12%) MCTS
4 1 (1.12%) CCNA
4 1 (1.12%) Cisco Certification
4 1 (1.12%) MCSE
Quality Assurance & Compliance
1 24 (26.97%) SLA
System Software
1 31 (34.83%) Active Directory
2 5 (5.62%) Hyper-V
3 2 (2.25%) Terminal Services
3 2 (2.25%) VMware Infrastructure
4 1 (1.12%) XenApp
Systems Management
1 1 (1.12%) Norton AntiVirus
1 1 (1.12%) Backup Exec
1 1 (1.12%) SCCM
Vendors
1 38 (42.70%) Microsoft
2 5 (5.62%) Citrix
3 3 (3.37%) VMware
4 2 (2.25%) Mitel
4 2 (2.25%) Avaya
4 2 (2.25%) Dell
5 1 (1.12%) Cisco
5 1 (1.12%) HP
5 1 (1.12%) Lotus
5 1 (1.12%) Apple
5 1 (1.12%) Salesforce.com
5 1 (1.12%) Symantec
5 1 (1.12%) Sophos
5 1 (1.12%) Google
5 1 (1.12%) Veeam
5 1 (1.12%) Red Gate
Chelmsford, Essex
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: 4 hours ago
Stowmarket, Suffolk (IP14)
Guru Careers
Salary: £18 - 26k (DOE)
Posted: Yesterday
Cambridge
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum
Posted: 25 days ago