The statistics below represent IT jobs advertised across the East of England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 190 230 230
Rank change year-on-year
+40 0
Permanent jobs requiring a 1st Line Support 55 48 54
As % of all permanent IT jobs located in the East of England 0.84% 0.63% 0.68%
As % of the Job Titles category 0.87% 0.65% 0.70%
Number of salaries quoted 50 43 47
Median salary £20,750 £22,000 £20,000
Median salary % change year-on-year
-5.68% +10.00%
90% offered a salary of more than £18,000 £18,900 £16,500
10% offered a salary of more than £25,100 £24,000 £32,000
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6322 7355 7750
As % of all permanent IT jobs located in the East of England 96.02% 96.75% 97.11%
Number of salaries quoted 5369 6130 6481
Median salary £42,500 £40,000 £42,500
Median salary % change year-on-year
+6.25% -5.88%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East of England region over the 3 months to 27 July 2016.

1st Line Support Salary Histogram in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +33 30 £22,500 +3.44% 1
Essex -3 10 £24,000 +6.66%
Bedfordshire +29 7 £18,000 -12.19% 1
Cambridgeshire +2 5 £18,500 -9.75% 2
Suffolk +2 2 £18,500 -15.90%
Norfolk - 1 £16,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 27 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support in the job title.

1 70 (66.04%) Windows
2 56 (52.83%) MS Office
3 53 (50.00%) Active Directory
4 42 (39.62%) Microsoft
5 24 (22.64%) Windows 7
5 24 (22.64%) ITIL
6 22 (20.75%) Windows XP
7 21 (19.81%) MS Excel
8 20 (18.87%) MS Exchange
9 19 (17.92%) Citrix
10 16 (15.09%) WAN
11 12 (11.32%) Windows 8
12 11 (10.38%) VMware
12 11 (10.38%) Document Management
13 10 (9.43%) Windows Server
13 10 (9.43%) VMware Infrastructure
14 9 (8.49%) TCP/IP
14 9 (8.49%) Linux
15 8 (7.55%) Cisco
15 8 (7.55%) Telecoms
16 7 (6.60%) Service Delivery
16 7 (6.60%) LAN
16 7 (6.60%) Office 365
17 6 (5.66%) Continuous Improvement
17 6 (5.66%) Windows 10
17 6 (5.66%) SLA
17 6 (5.66%) C
17 6 (5.66%) Firewall
17 6 (5.66%) Mathematics
18 5 (4.72%) Degree

1st Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (18.87%) MS Exchange
2 5 (4.72%) SharePoint
3 4 (3.77%) Exchange Server 2010
4 2 (1.89%) Exchange Server 2007
4 2 (1.89%) Exchange Server 2013
5 1 (0.94%) Blackberry Enterprise Server
5 1 (0.94%) SharePoint 2013
5 1 (0.94%) Skype for Business
Applications
1 56 (52.83%) MS Office
2 21 (19.81%) MS Excel
3 3 (2.83%) MS PowerPoint
4 1 (0.94%) MS Visio
Cloud Services
1 7 (6.60%) Office 365
Communications & Networking
1 16 (15.09%) WAN
2 9 (8.49%) TCP/IP
3 7 (6.60%) LAN
4 6 (5.66%) Firewall
5 5 (4.72%) VPN
6 3 (2.83%) Remote Desktop
7 2 (1.89%) DHCP
7 2 (1.89%) DNS
8 1 (0.94%) Ethernet
8 1 (0.94%) Internet
8 1 (0.94%) Network Security
8 1 (0.94%) VoIP
8 1 (0.94%) Wireless
8 1 (0.94%) xDSL
Database & Business Intelligence
1 3 (2.83%) Oracle Database
2 2 (1.89%) SQL Server
General
1 8 (7.55%) Telecoms
2 2 (1.89%) Manufacturing
3 1 (0.94%) Billing
3 1 (0.94%) Finance
3 1 (0.94%) Front Office
3 1 (0.94%) Law
3 1 (0.94%) Legal
3 1 (0.94%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.94%) HTML
Miscellaneous
1 6 (5.66%) Mathematics
2 5 (4.72%) Analytical Skills
2 5 (4.72%) Driving Licence
3 2 (1.89%) Data Centre
4 1 (0.94%) Blackberry
4 1 (0.94%) CMDB
4 1 (0.94%) Handset
4 1 (0.94%) Management Information System
4 1 (0.94%) Replication
4 1 (0.94%) Video Conferencing
4 1 (0.94%) Video Editing
Operating Systems
1 70 (66.04%) Windows
2 24 (22.64%) Windows 7
3 22 (20.75%) Windows XP
4 12 (11.32%) Windows 8
5 10 (9.43%) Windows Server
6 9 (8.49%) Linux
7 6 (5.66%) Windows 10
8 3 (2.83%) Windows Server 2008
9 2 (1.89%) Windows Server 2012
10 1 (0.94%) Solaris
10 1 (0.94%) Unix
10 1 (0.94%) Windows Phone
Processes & Methodologies
1 24 (22.64%) ITIL
2 11 (10.38%) Document Management
3 7 (6.60%) Service Delivery
4 6 (5.66%) Continuous Improvement
5 5 (4.72%) Disaster Recovery
6 4 (3.77%) Time Management
7 3 (2.83%) Case Management
7 3 (2.83%) Incident Management
7 3 (2.83%) Network Monitoring
7 3 (2.83%) Service Management
7 3 (2.83%) Software Delivery
7 3 (2.83%) Ticket Management
8 2 (1.89%) Data Protection
8 2 (1.89%) Logistics
9 1 (0.94%) Change Management
9 1 (0.94%) Data Management
9 1 (0.94%) Knowledge Management
9 1 (0.94%) Problem Management
9 1 (0.94%) Project Planning
9 1 (0.94%) Web Design
Programming Languages
1 6 (5.66%) C
2 2 (1.89%) SQL
3 1 (0.94%) JavaScript
Qualifications
1 5 (4.72%) CCNA
1 5 (4.72%) Cisco Certification
1 5 (4.72%) Degree
1 5 (4.72%) MCP
1 5 (4.72%) Microsoft Certification
1 5 (4.72%) Postgraduate
2 4 (3.77%) MCSA
3 3 (2.83%) MCSE
4 2 (1.89%) MCDST
5 1 (0.94%) A+ Certification
5 1 (0.94%) DV Cleared
5 1 (0.94%) ITIL Certification
5 1 (0.94%) MCITP
5 1 (0.94%) Network+ Certification
5 1 (0.94%) SC Cleared
5 1 (0.94%) Security Cleared
Quality Assurance & Compliance
1 6 (5.66%) SLA
System Software
1 53 (50.00%) Active Directory
2 10 (9.43%) VMware Infrastructure
3 1 (0.94%) Terminal Services
Systems Management
1 1 (0.94%) WSUS
Vendors
1 42 (39.62%) Microsoft
2 19 (17.92%) Citrix
3 11 (10.38%) VMware
4 8 (7.55%) Cisco
5 3 (2.83%) Apple
5 3 (2.83%) Oracle
6 2 (1.89%) Mitel
7 1 (0.94%) Aastra
7 1 (0.94%) CheckPoint
7 1 (0.94%) Progress
7 1 (0.94%) Red Box
7 1 (0.94%) Remedy
Letchworth Garden City
Deerfoot IT Resources Ltd
Salary: £20000 - £22000 per annum
Posted: 5 days ago
Dunstable, Bedfordshire
Integrity IT Solutions
Salary: Unspecified Up to £25k+Benefits
Posted: 5 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £24000 per annum
Posted: 5 days ago
Peterborough
greywood
Salary: £16000 - £22000 per annum + Benefits
Posted: 14 days ago