The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 223 225 236
Rank change year-on-year
+2 +11
Permanent jobs requiring a 1st Line Support 42 37 33
As % of all permanent IT jobs located in the East of England 0.53% 0.48% 0.39%
As % of the Job Titles category 0.55% 0.51% 0.40%
Number of salaries quoted 37 23 30
Average salary £20,000 £18,750 £19,000
Average salary % change year-on-year
+6.66% -1.31%
90% offered a salary of more than £16,500 £16,200 £17,850
10% offered a salary of more than £23,650 £22,500 £22,050
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7624 7256 8180
As % of all permanent IT jobs located in the East of England 95.73% 94.54% 96.79%
Number of salaries quoted 6369 6220 6978
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support
England

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +12 16 £20,000 +25.00% 1
Hertfordshire -7 14 £18,000 +2.85%
Cambridgeshire -3 9 £20,000 +2.56% 4
Suffolk - 2 £22,000 -
Bedfordshire -17 1 £22,750 +13.75% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 29 July 2014, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 55 (56.70%) Windows
2 49 (50.52%) Microsoft
3 43 (44.33%) Active Directory
4 35 (36.08%) MS Office
5 29 (29.90%) Windows XP
6 28 (28.87%) MS Excel
7 19 (19.59%) Windows 7
8 18 (18.56%) ITIL
9 11 (11.34%) Citrix
10 10 (10.31%) Windows Server 2008
11 9 (9.28%) ITIL Certification
12 8 (8.25%) Windows Server 2003
13 7 (7.22%) Windows 8
14 6 (6.19%) Windows Vista
14 6 (6.19%) TCP/IP
14 6 (6.19%) SLA
14 6 (6.19%) VMware
15 5 (5.15%) WAN
15 5 (5.15%) Degree
15 5 (5.15%) Time Management
16 4 (4.12%) Problem Management
16 4 (4.12%) Incident Management
16 4 (4.12%) MS PowerPoint
16 4 (4.12%) Continuous Improvement
16 4 (4.12%) Capacity Management
16 4 (4.12%) CRM
16 4 (4.12%) Linux
16 4 (4.12%) Backup Exec
16 4 (4.12%) Legal
16 4 (4.12%) Service Management

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 29 July 2014, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.03%) MS Exchange
1 1 (1.03%) Blackberry Enterprise Server
Applications
1 35 (36.08%) MS Office
2 28 (28.87%) MS Excel
3 4 (4.12%) MS PowerPoint
4 1 (1.03%) Spreadsheet
Communications & Networking
1 6 (6.19%) TCP/IP
2 5 (5.15%) WAN
3 2 (2.06%) DHCP
3 2 (2.06%) DNS
3 2 (2.06%) Wireless
3 2 (2.06%) LAN
4 1 (1.03%) Structured Cabling
4 1 (1.03%) Wi-Fi
Database & Business Intelligence
1 1 (1.03%) SQL Server
General
1 4 (4.12%) Legal
2 3 (3.09%) Telecoms
2 3 (3.09%) Law
3 2 (2.06%) Retail
4 1 (1.03%) Swedish Language
4 1 (1.03%) Banking
Libraries, Frameworks & Software Standards
1 2 (2.06%) COM
2 1 (1.03%) WAP
Miscellaneous
1 3 (3.09%) Management Information System
2 2 (2.06%) Mathematics
2 2 (2.06%) Computer Science
2 2 (2.06%) iPad
3 1 (1.03%) Kindle
3 1 (1.03%) EPoS
3 1 (1.03%) Chip and PIN
3 1 (1.03%) Blackberry
Operating Systems
1 55 (56.70%) Windows
2 29 (29.90%) Windows XP
3 19 (19.59%) Windows 7
4 10 (10.31%) Windows Server 2008
5 8 (8.25%) Windows Server 2003
6 7 (7.22%) Windows 8
7 6 (6.19%) Windows Vista
8 4 (4.12%) Linux
9 1 (1.03%) Mac OS X
9 1 (1.03%) Windows Server 2012
Processes & Methodologies
1 18 (18.56%) ITIL
2 5 (5.15%) Time Management
3 4 (4.12%) Continuous Improvement
3 4 (4.12%) Capacity Management
3 4 (4.12%) CRM
3 4 (4.12%) Service Management
3 4 (4.12%) Change Management
3 4 (4.12%) Incident Management
3 4 (4.12%) Problem Management
4 1 (1.03%) Service Delivery
4 1 (1.03%) ERP
4 1 (1.03%) Business Intelligence
Programming Languages
1 2 (2.06%) C
1 2 (2.06%) SQL
Qualifications
1 9 (9.28%) ITIL Certification
2 5 (5.15%) Degree
3 3 (3.09%) A+ Certification
4 2 (2.06%) MCP
5 1 (1.03%) Microsoft Certification
Quality Assurance & Compliance
1 6 (6.19%) SLA
2 1 (1.03%) ISO 9001
System Software
1 43 (44.33%) Active Directory
2 1 (1.03%) Terminal Services
Systems Management
1 4 (4.12%) Backup Exec
2 1 (1.03%) SCCM
Vendors
1 49 (50.52%) Microsoft
2 11 (11.34%) Citrix
3 6 (6.19%) VMware
4 3 (3.09%) LANDesk
5 2 (2.06%) Cisco
6 1 (1.03%) Google
6 1 (1.03%) Apple
6 1 (1.03%) Oracle
6 1 (1.03%) Progress
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,500 to £20,000 per annum
Posted: 12 hours ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £18k - 23k per year
Posted: Yesterday
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £15,000 to £20,000 per annum
Posted: 5 days ago
Bedfordshire
Talent Spa
Salary: DoE
Posted: 6 days ago