The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 225 228 220
Rank change year-on-year
+3 -8
Permanent jobs requiring a 1st Line Support 40 42 37
As % of all permanent IT jobs located in the East of England 0.53% 0.53% 0.48%
As % of the Job Titles category 0.56% 0.55% 0.51%
Number of salaries quoted 36 37 23
Average salary £21,000 £20,000 £18,750
Average salary % change year-on-year
+5.00% +6.66%
90% offered a salary of more than £18,550 £16,500 £16,200
10% offered a salary of more than £23,900 £23,650 £22,500
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7127 7645 7252
As % of all permanent IT jobs located in the East of England 94.91% 95.86% 94.67%
Number of salaries quoted 5953 6385 6208
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -10 17 £22,500 +25.00%
Essex -3 15 £22,500 +12.50%
Cambridgeshire +14 9 £20,500 +2.50% 2
Bedfordshire -2 2 £20,500 -9.89%
Suffolk -10 1 £22,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 31 July 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 46 (61.33%) Windows
2 36 (48.00%) Microsoft
3 35 (46.67%) Active Directory
4 26 (34.67%) MS Office
5 23 (30.67%) MS Excel
6 19 (25.33%) MS Exchange
7 14 (18.67%) Office 365
8 13 (17.33%) Windows Server 2008
9 12 (16.00%) Linux
9 12 (16.00%) ITIL
10 11 (14.67%) Windows 7
11 10 (13.33%) MCP
11 10 (13.33%) TCP/IP
11 10 (13.33%) SLA
12 9 (12.00%) VPN
12 9 (12.00%) SQL
12 9 (12.00%) Firewall
12 9 (12.00%) Microsoft Certification
12 9 (12.00%) Data Centre
13 8 (10.67%) VMware
13 8 (10.67%) VMware Infrastructure
13 8 (10.67%) Mentoring
13 8 (10.67%) Windows Server 2012
13 8 (10.67%) Terminal Services
13 8 (10.67%) Windows Server 2003
14 7 (9.33%) Handset
14 7 (9.33%) CRM
14 7 (9.33%) DNS
14 7 (9.33%) WAN
14 7 (9.33%) DHCP

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 31 July 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (25.33%) MS Exchange
2 5 (6.67%) Exchange Server 2010
3 2 (2.67%) SharePoint
4 1 (1.33%) Exchange Server 2003
Applications
1 26 (34.67%) MS Office
2 23 (30.67%) MS Excel
3 3 (4.00%) MS PowerPoint
Business Applications
1 1 (1.33%) Dynamics CRM
Cloud Services
1 14 (18.67%) Office 365
2 7 (9.33%) Cloud Computing
2 7 (9.33%) Amazon AWS
3 1 (1.33%) Google Apps
3 1 (1.33%) Microsoft Azure
Communications & Networking
1 10 (13.33%) TCP/IP
2 9 (12.00%) VPN
2 9 (12.00%) Firewall
3 7 (9.33%) DNS
3 7 (9.33%) WAN
3 7 (9.33%) DHCP
4 6 (8.00%) Internet
5 2 (2.67%) Broadband
5 2 (2.67%) LAN
5 2 (2.67%) VoIP
6 1 (1.33%) SAN
6 1 (1.33%) Wireless
Database & Business Intelligence
1 3 (4.00%) MySQL
2 2 (2.67%) Relational Database
3 1 (1.33%) SQL Server
General
1 3 (4.00%) Telecoms
2 2 (2.67%) Back Office
3 1 (1.33%) Front Office
3 1 (1.33%) Finance
3 1 (1.33%) Publishing
3 1 (1.33%) Games
Libraries, Frameworks & Software Standards
1 1 (1.33%) .NET
1 1 (1.33%) MFC
1 1 (1.33%) ASP.NET
Miscellaneous
1 9 (12.00%) Data Centre
2 7 (9.33%) Handset
2 7 (9.33%) Mathematics
3 6 (8.00%) Management Information System
4 3 (4.00%) Raspberry Pi
5 2 (2.67%) Analytical Skills
6 1 (1.33%) iPhone
Operating Systems
1 46 (61.33%) Windows
2 13 (17.33%) Windows Server 2008
3 12 (16.00%) Linux
4 11 (14.67%) Windows 7
5 8 (10.67%) Windows Server 2003
5 8 (10.67%) Windows Server 2012
6 7 (9.33%) Red Hat Enterprise Linux
7 4 (5.33%) Windows XP
8 3 (4.00%) Windows 8
8 3 (4.00%) UNIX
9 1 (1.33%) Windows Vista
Processes & Methodologies
1 12 (16.00%) ITIL
2 8 (10.67%) Mentoring
3 7 (9.33%) Time Management
3 7 (9.33%) CRM
3 7 (9.33%) Information Security
4 5 (6.67%) Incident Management
5 1 (1.33%) Disaster Recovery
5 1 (1.33%) Data Entry
Programming Languages
1 9 (12.00%) SQL
2 6 (8.00%) C
3 1 (1.33%) C#
3 1 (1.33%) T-SQL
Qualifications
1 10 (13.33%) MCP
2 9 (12.00%) Microsoft Certification
3 3 (4.00%) Degree
3 3 (4.00%) MCSA
4 2 (2.67%) ITIL Foundation Certificate
4 2 (2.67%) MCSE
5 1 (1.33%) A+ Certification
5 1 (1.33%) MCTS
Quality Assurance & Compliance
1 10 (13.33%) SLA
System Software
1 35 (46.67%) Active Directory
2 8 (10.67%) Terminal Services
2 8 (10.67%) VMware Infrastructure
3 7 (9.33%) VMware Workstation
3 7 (9.33%) vSphere
3 7 (9.33%) VMware ESXi
4 6 (8.00%) Hyper-V
5 1 (1.33%) XenDesktop
Systems Management
1 1 (1.33%) Symantec Enterprise Vault
Vendors
1 36 (48.00%) Microsoft
2 8 (10.67%) VMware
3 5 (6.67%) Citrix
4 2 (2.67%) Avaya
5 1 (1.33%) NetApp
5 1 (1.33%) Apple
5 1 (1.33%) Salesforce.com
5 1 (1.33%) Symantec
5 1 (1.33%) Sophos
5 1 (1.33%) Clearswift
5 1 (1.33%) Mitel
5 1 (1.33%) Google
5 1 (1.33%) LogRhythm
5 1 (1.33%) HP
5 1 (1.33%) Dell
5 1 (1.33%) Oracle
5 1 (1.33%) Cisco
Peterborough, Cambridgeshire
Anderson Lamb
Salary: Up to £20,000 per annum Plus benefits
Posted: Yesterday