The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
First Line Support
Rank 214 239 235
Rank change year-on-year
+25 -4
Permanent jobs requiring a 1st Line Support 51 33 56
As % of all permanent IT jobs located in the East of England 0.73% 0.43% 0.66%
As % of the Job Titles category 0.76% 0.44% 0.67%
Number of salaries quoted 44 29 49
Average salary £21,000 £21,000 £19,000
Average salary % change year-on-year
- +10.52%
90% offered a salary of more than £17,500 £18,400 £15,500
10% offered a salary of more than £24,000 £24,000 £23,800
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6669 7445 8317
As % of all permanent IT jobs located in the East of England 95.64% 97.66% 97.47%
Number of salaries quoted 5493 6093 6898
Average salary £44,000 £42,500 £40,000
Average salary % change year-on-year
+3.52% +6.25%
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £56,000 £60,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East of England region over the 3 months to 28 April 2016.

1st Line Support Salary Histogram in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +18 21 £23,000 +9.52% 3
Essex +17 12 £22,500 +4.65%
Cambridgeshire +9 12 £20,500 +3.79% 1
Suffolk +9 5 £17,000 -22.72%
Norfolk - 1 £17,500 - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 28 April 2016, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 68 (62.39%) Windows
2 65 (59.63%) Active Directory
3 53 (48.62%) MS Office
4 44 (40.37%) Microsoft
5 31 (28.44%) Citrix
6 28 (25.69%) Windows 7
7 27 (24.77%) Windows XP
7 27 (24.77%) WAN
8 24 (22.02%) ITIL
9 21 (19.27%) MS Excel
10 16 (14.68%) Document Management
11 14 (12.84%) Linux
12 12 (11.01%) SLA
12 12 (11.01%) Degree
12 12 (11.01%) VMware
13 11 (10.09%) Windows Server
13 11 (10.09%) Time Management
13 11 (10.09%) VMware Infrastructure
14 9 (8.26%) Office 365
14 9 (8.26%) Cisco
14 9 (8.26%) VoIP
14 9 (8.26%) Telecoms
15 8 (7.34%) Problem Management
15 8 (7.34%) Finance
15 8 (7.34%) MS Exchange
15 8 (7.34%) VPN
15 8 (7.34%) Microsoft Certification
15 8 (7.34%) Windows 8
16 7 (6.42%) Wireless
16 7 (6.42%) Computer Science

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 28 April 2016, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (7.34%) MS Exchange
2 4 (3.67%) SharePoint
3 2 (1.83%) Exchange Server 2010
4 1 (0.92%) SharePoint 2013
Applications
1 53 (48.62%) MS Office
2 21 (19.27%) MS Excel
3 3 (2.75%) MS PowerPoint
Business Applications
1 1 (0.92%) Dynamics CRM
Cloud Services
1 9 (8.26%) Office 365
Communications & Networking
1 27 (24.77%) WAN
2 9 (8.26%) VoIP
3 8 (7.34%) VPN
4 7 (6.42%) Wireless
5 6 (5.50%) Ethernet
5 6 (5.50%) Internet
5 6 (5.50%) xDSL
6 5 (4.59%) LAN
7 3 (2.75%) DHCP
7 3 (2.75%) DNS
7 3 (2.75%) Firewall
8 2 (1.83%) Remote Desktop
8 2 (1.83%) Symposium
Database & Business Intelligence
1 3 (2.75%) MySQL
2 2 (1.83%) SQL Server
General
1 9 (8.26%) Telecoms
2 8 (7.34%) Finance
3 3 (2.75%) Manufacturing
4 2 (1.83%) Law
4 2 (1.83%) Legal
4 2 (1.83%) Pharmaceutical
5 1 (0.92%) Banking
5 1 (0.92%) Billing
5 1 (0.92%) Front Office
5 1 (0.92%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.75%) XML
Miscellaneous
1 7 (6.42%) Computer Science
2 3 (2.75%) Analytical Skills
3 2 (1.83%) Driving Licence
3 2 (1.83%) Management Information System
4 1 (0.92%) CMDB
Operating Systems
1 68 (62.39%) Windows
2 28 (25.69%) Windows 7
3 27 (24.77%) Windows XP
4 14 (12.84%) Linux
5 11 (10.09%) Windows Server
6 8 (7.34%) Windows 8
7 5 (4.59%) Windows 10
8 1 (0.92%) Mac OS X
8 1 (0.92%) Windows Server 2008
8 1 (0.92%) Windows Server 2012
Processes & Methodologies
1 24 (22.02%) ITIL
2 16 (14.68%) Document Management
3 11 (10.09%) Time Management
4 8 (7.34%) Problem Management
5 6 (5.50%) Logistics
6 5 (4.59%) Disaster Recovery
6 5 (4.59%) Service Management
6 5 (4.59%) Software Delivery
7 4 (3.67%) Incident Management
7 4 (3.67%) Service Delivery
8 2 (1.83%) Change Management
8 2 (1.83%) Knowledge Management
8 2 (1.83%) Migration
9 1 (0.92%) CRM
9 1 (0.92%) Data Management
9 1 (0.92%) ERP
9 1 (0.92%) Mentoring
9 1 (0.92%) Patch Management
9 1 (0.92%) Performance Monitoring
9 1 (0.92%) Project Management
Programming Languages
1 4 (3.67%) SQL
Qualifications
1 12 (11.01%) Degree
2 8 (7.34%) Microsoft Certification
3 6 (5.50%) MCSE
4 5 (4.59%) Postgraduate
5 4 (3.67%) CCNA
5 4 (3.67%) Cisco Certification
5 4 (3.67%) HND
5 4 (3.67%) MCP
6 3 (2.75%) MCDST
7 2 (1.83%) MCSA
8 1 (0.92%) A+ Certification
8 1 (0.92%) DV Cleared
8 1 (0.92%) MCITP
8 1 (0.92%) Network+ Certification
8 1 (0.92%) SC Cleared
8 1 (0.92%) Security Cleared
Quality Assurance & Compliance
1 12 (11.01%) SLA
System Software
1 65 (59.63%) Active Directory
2 11 (10.09%) VMware Infrastructure
3 1 (0.92%) Terminal Services
Systems Management
1 2 (1.83%) DameWare
Vendors
1 44 (40.37%) Microsoft
2 31 (28.44%) Citrix
3 12 (11.01%) VMware
4 9 (8.26%) Cisco
5 6 (5.50%) Apple
6 5 (4.59%) Progress
7 3 (2.75%) Avaya
8 2 (1.83%) JD Edwards
8 2 (1.83%) Nortel
8 2 (1.83%) SAP
9 1 (0.92%) Aastra
9 1 (0.92%) Altiris
9 1 (0.92%) Mitel
9 1 (0.92%) Remedy
Letchworth Garden City, Hertfordshire
Atos
Salary: excellent benefits
Posted: 10 hours ago
Hoddesdon, Hertfordshire
Hydrogen Group
Posted: 11 hours ago
Watford, Hertfordshire
Talent International
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Wymondham, Norfolk
I4 Recruitment
Salary: £16k - 20k per year + Negotiable D.O.E
Posted: 6 days ago