The statistics below represent IT jobs advertised across the East of England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
First Line Support
Rank 207 239 216
Rank change year-on-year
+32 -23
Permanent jobs requiring a 1st Line Support 42 35 58
As % of all permanent IT jobs located in the East of England 0.66% 0.48% 0.73%
As % of the Job Titles category 0.68% 0.50% 0.75%
Number of salaries quoted 39 34 52
Median salary £21,000 £21,000 £20,500
Median salary % change year-on-year
- +2.43%
90% offered a salary of more than £18,000 £18,150 £17,000
10% offered a salary of more than £25,000 £24,000 £32,000
UK excluding London median salary £20,500 £20,500 £20,125
% change year-on-year
- +1.86%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6132 7051 7684
As % of all permanent IT jobs located in the East of England 96.29% 96.13% 97.24%
Number of salaries quoted 5238 5945 6306
Median salary £42,500 £42,500 £41,500
Median salary % change year-on-year
- +2.40%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +32 22 £22,500 +7.14% 2
Essex -2 7 £24,000 +6.66%
Bedfordshire +23 5 £18,000 -35.71% 1
Cambridgeshire 0 4 £19,000 -5.00% 1
Suffolk -2 3 £18,000 -10.00%
Norfolk - 1 £16,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 26 August 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support in the job title.

1 56 (60.22%) Windows
2 49 (52.69%) MS Office
3 42 (45.16%) Active Directory
4 37 (39.78%) Microsoft
5 24 (25.81%) MS Excel
6 20 (21.51%) MS Exchange
7 19 (20.43%) ITIL
8 17 (18.28%) Windows 7
9 16 (17.20%) Windows XP
10 11 (11.83%) TCP/IP
11 10 (10.75%) Windows 8
12 9 (9.68%) Citrix
12 9 (9.68%) Linux
13 8 (8.60%) WAN
13 8 (8.60%) Windows Server
14 7 (7.53%) Telecoms
14 7 (7.53%) SQL
15 6 (6.45%) C
15 6 (6.45%) LAN
15 6 (6.45%) SLA
15 6 (6.45%) Service Delivery
15 6 (6.45%) VMware Infrastructure
15 6 (6.45%) Mathematics
15 6 (6.45%) Firewall
15 6 (6.45%) VMware
15 6 (6.45%) Continuous Improvement
15 6 (6.45%) Office 365
16 5 (5.38%) Analytical Skills
16 5 (5.38%) Degree
16 5 (5.38%) Document Management

1st Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (21.51%) MS Exchange
2 4 (4.30%) Exchange Server 2010
2 4 (4.30%) SharePoint
3 2 (2.15%) Exchange Server 2007
3 2 (2.15%) Exchange Server 2013
4 1 (1.08%) Blackberry Enterprise Server
4 1 (1.08%) Skype for Business
Applications
1 49 (52.69%) MS Office
2 24 (25.81%) MS Excel
3 3 (3.23%) MS PowerPoint
4 1 (1.08%) MS Visio
Cloud Services
1 6 (6.45%) Office 365
Communications & Networking
1 11 (11.83%) TCP/IP
2 8 (8.60%) WAN
3 6 (6.45%) Firewall
3 6 (6.45%) LAN
4 4 (4.30%) Remote Desktop
4 4 (4.30%) VPN
5 2 (2.15%) DHCP
5 2 (2.15%) DNS
6 1 (1.08%) Internet
6 1 (1.08%) Network Security
Database & Business Intelligence
1 3 (3.23%) Oracle Database
2 1 (1.08%) SQL Server
General
1 7 (7.53%) Telecoms
2 2 (2.15%) Finance
2 2 (2.15%) Manufacturing
3 1 (1.08%) Billing
3 1 (1.08%) Front Office
3 1 (1.08%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (4.30%) HTML
Miscellaneous
1 6 (6.45%) Mathematics
2 5 (5.38%) Analytical Skills
3 3 (3.23%) Data Centre
3 3 (3.23%) Driving Licence
3 3 (3.23%) Replication
4 2 (2.15%) Blackberry
4 2 (2.15%) Handset
5 1 (1.08%) iPhone
5 1 (1.08%) Management Information System
5 1 (1.08%) Video Conferencing
5 1 (1.08%) Video Editing
Operating Systems
1 56 (60.22%) Windows
2 17 (18.28%) Windows 7
3 16 (17.20%) Windows XP
4 10 (10.75%) Windows 8
5 9 (9.68%) Linux
6 8 (8.60%) Windows Server
7 4 (4.30%) Windows 10
7 4 (4.30%) Windows Server 2008
8 3 (3.23%) Unix
8 3 (3.23%) Windows Server 2012
9 1 (1.08%) Android
9 1 (1.08%) Red Hat Enterprise Linux
9 1 (1.08%) Solaris
9 1 (1.08%) Windows Phone
Processes & Methodologies
1 19 (20.43%) ITIL
2 6 (6.45%) Continuous Improvement
2 6 (6.45%) Service Delivery
3 5 (5.38%) Document Management
4 4 (4.30%) Disaster Recovery
4 4 (4.30%) Time Management
5 3 (3.23%) Incident Management
5 3 (3.23%) Network Monitoring
5 3 (3.23%) SDLC
5 3 (3.23%) Service Management
6 2 (2.15%) Case Management
6 2 (2.15%) Data Protection
6 2 (2.15%) Knowledge Management
6 2 (2.15%) Logistics
6 2 (2.15%) Ticket Management
7 1 (1.08%) Data Management
7 1 (1.08%) Information Security
7 1 (1.08%) Problem Management
7 1 (1.08%) Project Planning
7 1 (1.08%) Web Design
Programming Languages
1 7 (7.53%) SQL
2 6 (6.45%) C
3 3 (3.23%) JavaScript
Qualifications
1 5 (5.38%) CCNA
1 5 (5.38%) Cisco Certification
1 5 (5.38%) Degree
1 5 (5.38%) MCP
2 4 (4.30%) Microsoft Certification
2 4 (4.30%) Postgraduate
3 3 (3.23%) MCSA
4 2 (2.15%) MCSE
5 1 (1.08%) A+ Certification
5 1 (1.08%) DV Cleared
5 1 (1.08%) ITIL Certification
5 1 (1.08%) MCDST
5 1 (1.08%) Network+ Certification
5 1 (1.08%) SC Cleared
5 1 (1.08%) Security Cleared
Quality Assurance & Compliance
1 6 (6.45%) SLA
System Software
1 42 (45.16%) Active Directory
2 6 (6.45%) VMware Infrastructure
3 1 (1.08%) Terminal Services
3 1 (1.08%) VMware Workstation
Systems Management
1 1 (1.08%) WSUS
Vendors
1 37 (39.78%) Microsoft
2 9 (9.68%) Citrix
3 6 (6.45%) VMware
4 5 (5.38%) Cisco
5 3 (3.23%) Oracle
6 2 (2.15%) Apple
6 2 (2.15%) Mitel
7 1 (1.08%) Aastra
7 1 (1.08%) CheckPoint
7 1 (1.08%) Progress
7 1 (1.08%) Red Box
7 1 (1.08%) Remedy
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: 16 hours ago
Hemel Hempstead, Hertfordshire
Artemis Recruitment Ltd
Salary: Up to £23,000 per annum
Posted: 2 days ago
Peterborough
greywood
Salary: £16000 - £22000 per annum + Benefits
Posted: 15 days ago
Letchworth Garden City
Deerfoot IT Resources Ltd
Salary: £20000 - £22000 per annum
Posted: 24 days ago