The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 225 226 256
Rank change year-on-year
+1 +30
Permanent jobs requiring a 1st Line Support 39 55 17
As % of all permanent IT jobs located in the East of England 0.51% 0.65% 0.20%
As % of the Job Titles category 0.53% 0.68% 0.21%
Number of salaries quoted 34 48 17
Average salary £22,000 £18,875 £20,500
Average salary % change year-on-year
+16.55% -7.92%
90% offered a salary of more than £18,800 £15,500 £18,000
10% offered a salary of more than £24,000 £23,600 £26,600
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7356 8100 7979
As % of all permanent IT jobs located in the East of England 95.97% 95.70% 95.79%
Number of salaries quoted 6042 6751 6932
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £26,000 £26,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -6 18 £21,000 - 1
Cambridgeshire +15 8 £20,500 +2.50% 2
Essex -3 7 £24,000 +54.83% 2
Suffolk +12 5 £22,000 +15.78% 1
Bedfordshire +10 3 £20,500 +38.98%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 6 May 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 39 (45.35%) Windows
2 38 (44.19%) Microsoft
3 33 (38.37%) Active Directory
4 31 (36.05%) MS Excel
5 25 (29.07%) MS Office
6 19 (22.09%) SLA
7 18 (20.93%) ITIL
8 15 (17.44%) MS Exchange
8 15 (17.44%) Windows Server 2008
9 12 (13.95%) CRM
9 12 (13.95%) MS PowerPoint
9 12 (13.95%) Office 365
10 11 (12.79%) ITIL Foundation Certificate
10 11 (12.79%) MCP
10 11 (12.79%) Microsoft Certification
11 10 (11.63%) WAN
11 10 (11.63%) Hyper-V
11 10 (11.63%) Windows 7
12 9 (10.47%) Linux
13 8 (9.30%) Windows Server 2012
14 7 (8.14%) Windows XP
15 6 (6.98%) MCSA
15 6 (6.98%) TCP/IP
15 6 (6.98%) Windows Server 2003
15 6 (6.98%) VMware
15 6 (6.98%) Time Management
16 5 (5.81%) Analytical Skills
16 5 (5.81%) VMware Infrastructure
16 5 (5.81%) Management Information System
16 5 (5.81%) Internet

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 6 May 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (17.44%) MS Exchange
2 5 (5.81%) SharePoint
3 4 (4.65%) Exchange Server 2010
4 1 (1.16%) IBM Notes
4 1 (1.16%) Blackberry Enterprise Server
4 1 (1.16%) Exchange Server 2003
Applications
1 31 (36.05%) MS Excel
2 25 (29.07%) MS Office
3 12 (13.95%) MS PowerPoint
Business Applications
1 1 (1.16%) Dynamics CRM
Cloud Services
1 12 (13.95%) Office 365
2 3 (3.49%) Cloud Computing
2 3 (3.49%) Amazon AWS
3 1 (1.16%) SaaS
3 1 (1.16%) PaaS
3 1 (1.16%) Google Apps
3 1 (1.16%) Microsoft Azure
3 1 (1.16%) IaaS
Communications & Networking
1 10 (11.63%) WAN
2 6 (6.98%) TCP/IP
3 5 (5.81%) VPN
3 5 (5.81%) LAN
3 5 (5.81%) VoIP
3 5 (5.81%) Internet
4 3 (3.49%) DHCP
4 3 (3.49%) DNS
5 2 (2.33%) Wi-Fi
6 1 (1.16%) Wireless
6 1 (1.16%) IP Telephony
6 1 (1.16%) Firewall
6 1 (1.16%) SAN
Database & Business Intelligence
1 3 (3.49%) MySQL
General
1 3 (3.49%) Manufacturing
2 2 (2.33%) Telecoms
3 1 (1.16%) Finance
3 1 (1.16%) Publishing
3 1 (1.16%) Back Office
Libraries, Frameworks & Software Standards
1 5 (5.81%) HTML
2 1 (1.16%) MFC
2 1 (1.16%) CSS
2 1 (1.16%) JSP
Miscellaneous
1 5 (5.81%) Management Information System
1 5 (5.81%) Analytical Skills
2 3 (3.49%) Raspberry Pi
2 3 (3.49%) Handset
2 3 (3.49%) Mathematics
3 1 (1.16%) iPhone
3 1 (1.16%) Open Source
3 1 (1.16%) iPad
3 1 (1.16%) Blackberry
Operating Systems
1 39 (45.35%) Windows
2 15 (17.44%) Windows Server 2008
3 10 (11.63%) Windows 7
4 9 (10.47%) Linux
5 8 (9.30%) Windows Server 2012
6 7 (8.14%) Windows XP
7 6 (6.98%) Windows Server 2003
8 3 (3.49%) Windows Vista
8 3 (3.49%) Red Hat Enterprise Linux
8 3 (3.49%) UNIX
9 2 (2.33%) Windows 8
10 1 (1.16%) Windows Phone
10 1 (1.16%) Apple iOS
10 1 (1.16%) Android
Processes & Methodologies
1 18 (20.93%) ITIL
2 12 (13.95%) CRM
3 6 (6.98%) Time Management
4 4 (4.65%) Incident Management
4 4 (4.65%) Mentoring
5 3 (3.49%) Information Security
6 1 (1.16%) Agile Software Development
6 1 (1.16%) Asset Management
6 1 (1.16%) Network Management
6 1 (1.16%) Line Management
6 1 (1.16%) Service Delivery
6 1 (1.16%) Disaster Recovery
Programming Languages
1 5 (5.81%) JavaScript
1 5 (5.81%) SQL
2 4 (4.65%) PHP
3 3 (3.49%) C
Qualifications
1 11 (12.79%) MCP
1 11 (12.79%) Microsoft Certification
1 11 (12.79%) ITIL Foundation Certificate
2 6 (6.98%) MCSA
3 4 (4.65%) Degree
4 1 (1.16%) A+ Certification
4 1 (1.16%) MCTS
4 1 (1.16%) MCSE
Quality Assurance & Compliance
1 19 (22.09%) SLA
System Software
1 33 (38.37%) Active Directory
2 10 (11.63%) Hyper-V
3 5 (5.81%) VMware Infrastructure
4 4 (4.65%) Terminal Services
5 3 (3.49%) VMware Workstation
5 3 (3.49%) vSphere
5 3 (3.49%) VMware ESXi
6 1 (1.16%) XenDesktop
Systems Management
1 1 (1.16%) SCCM
1 1 (1.16%) Symantec Enterprise Vault
Vendors
1 38 (44.19%) Microsoft
2 6 (6.98%) VMware
3 4 (4.65%) Citrix
4 2 (2.33%) Avaya
4 2 (2.33%) HP
4 2 (2.33%) Dell
5 1 (1.16%) Cisco
5 1 (1.16%) Mitel
5 1 (1.16%) Google
5 1 (1.16%) Red Gate
5 1 (1.16%) LogRhythm
5 1 (1.16%) NetApp
5 1 (1.16%) Lotus
5 1 (1.16%) Apple
5 1 (1.16%) Salesforce.com
5 1 (1.16%) Symantec
5 1 (1.16%) Sophos
5 1 (1.16%) Clearswift
Peterborough, Cambridgeshire
Kelway Ltd
Salary: From £17,000 to £21,000 per annum
Posted: 4 hours ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Essex
Cooper Lomaz Recruitment Ltd
Salary: £18k - 20k per year
Posted: 5 days ago
Colchester
Venturi
Salary: £20000 - £220000 per annum
Posted: 16 days ago
Bacton, Stowmarket, Suffolk (IP14)
Guru Careers
Salary: £18 - 26k (DOE)
Posted: 23 days ago