The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 246 227 250
Rank change year-on-year
-19 +23
Permanent jobs requiring a 1st Line Support 19 51 17
As % of all permanent IT jobs located in the East of England 0.232% 0.584% 0.182%
As % of the Job Titles category 0.243% 0.604% 0.192%
Number of salaries quoted 17 47 17
Average salary £20,500 £19,500 £20,000
Average salary % change year-on-year
+5.12% -2.50%
90% offered a salary of more than £18,000 £17,300 £16,000
10% offered a salary of more than £26,600 £22,500 £25,100
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
East of England
Permanent IT job ads with a match in the
Job Titles category
7826 8445 8852
As % of all permanent IT jobs located in the East of England 95.45% 96.71% 94.79%
Number of salaries quoted 6818 7075 7564
Average salary £39,500 £40,000 £37,500
Average salary % change year-on-year
-1.25% +6.66%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the East of England region as a proportion of the total demand within the Job Titles category.

East of England 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

East of England 1st Line Support Salary Trend

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cambridgeshire -2 10 £18,000 -5.26%
Hertfordshire -14 4 £24,750 +26.92%
Essex +36 3 £20,500 +10.81%
Suffolk -12 2 £20,500 -8.88%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 29 (46.77%) Windows
2 26 (41.94%) Microsoft
3 21 (33.87%) ITIL
4 19 (30.65%) Active Directory
5 16 (25.81%) Microsoft Certification
6 14 (22.58%) MS Office
7 12 (19.35%) Windows XP
7 12 (19.35%) Windows 7
8 11 (17.74%) MS Excel
9 10 (16.13%) DNS
10 9 (14.52%) MCP
10 9 (14.52%) Windows Server 2008
11 8 (12.90%) Service Delivery
12 7 (11.29%) Telecoms
12 7 (11.29%) DHCP
12 7 (11.29%) TCP/IP
12 7 (11.29%) MCITP
12 7 (11.29%) Windows Vista
13 6 (9.677%) Banking
13 6 (9.677%) Internet
14 5 (8.065%) Workflow
14 5 (8.065%) MCSA
14 5 (8.065%) French Language
15 4 (6.452%) Release Management
15 4 (6.452%) VMware
15 4 (6.452%) Service Management
15 4 (6.452%) Web Services
15 4 (6.452%) SQL Server
15 4 (6.452%) SLA
15 4 (6.452%) MS Exchange

1st Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (6.452%) Web Services
2 1 (1.613%) Silverlight
Application Platforms
1 4 (6.452%) MS Exchange
2 3 (4.839%) Exchange Server 2007
3 2 (3.226%) Windows Azure
3 2 (3.226%) Amazon AWS
4 1 (1.613%) Exchange Server 2010
4 1 (1.613%) Blackberry Enterprise Server
4 1 (1.613%) Exchange Server 2003
4 1 (1.613%) Lotus Notes
Applications
1 14 (22.58%) MS Office
2 11 (17.74%) MS Excel
3 2 (3.226%) Office 365
4 1 (1.613%) MS Project
4 1 (1.613%) MS Visio
Communications & Networking
1 10 (16.13%) DNS
2 7 (11.29%) DHCP
2 7 (11.29%) TCP/IP
3 6 (9.677%) Internet
4 3 (4.839%) VPN
4 3 (4.839%) LAN
4 3 (4.839%) WAN
5 2 (3.226%) PBX
5 2 (3.226%) VoIP
5 2 (3.226%) DPNSS
5 2 (3.226%) QSIG
6 1 (1.613%) Firewall
6 1 (1.613%) VLAN
6 1 (1.613%) VPLS
6 1 (1.613%) Network Security
6 1 (1.613%) NAS
6 1 (1.613%) MPLS
6 1 (1.613%) Broadband
6 1 (1.613%) Ethernet
Database & Business Intelligence
1 4 (6.452%) SQL Server
2 1 (1.613%) SQL Server Reporting Services
General
1 7 (11.29%) Telecoms
2 6 (9.677%) Banking
3 5 (8.065%) French Language
4 3 (4.839%) German Language
4 3 (4.839%) Italian Language
4 3 (4.839%) Norwegian Language
4 3 (4.839%) Swedish Language
4 3 (4.839%) Marketing
4 3 (4.839%) Danish Language
4 3 (4.839%) Dutch Language
4 3 (4.839%) Law
4 3 (4.839%) Legal
5 2 (3.226%) Finance
Miscellaneous
1 3 (4.839%) Handset
2 1 (1.613%) Data Protection Act
2 1 (1.613%) Mathematics
2 1 (1.613%) Computer Science
2 1 (1.613%) Fat Client
2 1 (1.613%) Thin Client
Operating Systems
1 29 (46.77%) Windows
2 12 (19.35%) Windows XP
2 12 (19.35%) Windows 7
3 9 (14.52%) Windows Server 2008
4 7 (11.29%) Windows Vista
5 3 (4.839%) Mac OS X
6 2 (3.226%) Linux
6 2 (3.226%) CentOS
6 2 (3.226%) Red Hat Enterprise Linux
7 1 (1.613%) VMS
7 1 (1.613%) OpenVMS
7 1 (1.613%) Windows Server 2003
7 1 (1.613%) Ubuntu
7 1 (1.613%) Android
Processes & Methodologies
1 21 (33.87%) ITIL
2 8 (12.90%) Service Delivery
3 5 (8.065%) Workflow
4 4 (6.452%) Service Management
4 4 (6.452%) Release Management
5 3 (4.839%) Online Marketing
5 3 (4.839%) Business Intelligence
5 3 (4.839%) Incident Management
6 2 (3.226%) CRM
6 2 (3.226%) Data Entry
7 1 (1.613%) Mobile Device Management
7 1 (1.613%) Data Protection
7 1 (1.613%) ERP
7 1 (1.613%) Problem Management
Programming Languages
1 1 (1.613%) C
1 1 (1.613%) Perl
1 1 (1.613%) SQL
1 1 (1.613%) PowerShell
1 1 (1.613%) Bash shell
Qualifications
1 16 (25.81%) Microsoft Certification
2 9 (14.52%) MCP
3 7 (11.29%) MCITP
4 5 (8.065%) MCSA
5 3 (4.839%) MCSE
5 3 (4.839%) MCTS
6 2 (3.226%) CCNA
6 2 (3.226%) Cisco Certification
6 2 (3.226%) Degree
7 1 (1.613%) HNC
7 1 (1.613%) ITIL Certification
Quality Assurance & Compliance
1 4 (6.452%) SLA
System Software
1 19 (30.65%) Active Directory
2 3 (4.839%) VMware Infrastructure
3 1 (1.613%) XenApp
3 1 (1.613%) XenDesktop
3 1 (1.613%) vSphere
3 1 (1.613%) VMware ESXi
3 1 (1.613%) NFS
Systems Management
1 1 (1.613%) Backup Exec
Vendors
1 26 (41.94%) Microsoft
2 4 (6.452%) VMware
3 3 (4.839%) Cisco
3 3 (4.839%) Citrix
4 2 (3.226%) Red Hat
4 2 (3.226%) HP
4 2 (3.226%) ProCurve
5 1 (1.613%) WatchGuard
5 1 (1.613%) Adobe
5 1 (1.613%) Symantec
5 1 (1.613%) McAfee
5 1 (1.613%) Lotus
Cambridge, Cambridgeshire
You will be directly involved in working with the Service Desk Department supporting the continued operations of the IT facilities and infrastructure at the IT site. As the...
Computer People
Salary: £1.00 per annum + Excellent Benefits
Posted: 14 May 2013