The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
First Line Support
Rank 222 225 229
Rank change year-on-year
+3 +4
Permanent jobs requiring a 1st Line Support 39 37 35
As % of all permanent IT jobs located in the East of England 0.53% 0.52% 0.42%
As % of the Job Titles category 0.56% 0.54% 0.44%
Number of salaries quoted 37 31 31
Average salary £20,000 £19,000 £20,500
Average salary % change year-on-year
+5.26% -7.31%
90% offered a salary of more than £16,600 £15,550 £15,000
10% offered a salary of more than £24,000 £23,500 £23,500
UK excluding London average salary £20,000 £20,000 £20,413
% change year-on-year
- -2.02%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7012 6840 7957
As % of all permanent IT jobs located in the East of England 95.92% 95.77% 95.18%
Number of salaries quoted 5658 5591 6866
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £26,000 £25,500
10% offered a salary of more than £62,500 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East of England region over the 3 months to 3 March 2015.

1st Line Support Salary Histogram in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +4 22 £17,500 -7.89% 2
Essex -7 6 £20,000 +25.00% 1
Bedfordshire +9 4 £20,500 +2.50%
Suffolk - 3 £18,000 - 1
Cambridgeshire +3 2 £27,000 +42.10% 2
Norfolk -8 2 £20,500 +5.12% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 3 March 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 54 (55.67%) Windows
2 40 (41.24%) Microsoft
3 35 (36.08%) MS Excel
4 30 (30.93%) Active Directory
5 25 (25.77%) SLA
5 25 (25.77%) MS Office
6 24 (24.74%) ITIL
7 22 (22.68%) Windows Server 2008
8 18 (18.56%) Windows XP
9 16 (16.49%) MS PowerPoint
10 15 (15.46%) Windows Vista
10 15 (15.46%) Windows Server 2003
11 13 (13.40%) WAN
11 13 (13.40%) ITIL Foundation Certificate
12 9 (9.28%) MS Exchange
13 8 (8.25%) Windows 7
13 8 (8.25%) VoIP
13 8 (8.25%) MCP
13 8 (8.25%) CRM
13 8 (8.25%) Microsoft Certification
14 7 (7.22%) Linux
14 7 (7.22%) HTML
14 7 (7.22%) JavaScript
14 7 (7.22%) MCSA
15 6 (6.19%) Time Management
15 6 (6.19%) TCP/IP
16 5 (5.15%) LAN
16 5 (5.15%) Citrix
16 5 (5.15%) SQL
16 5 (5.15%) Hyper-V

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 3 March 2015, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (9.28%) MS Exchange
2 4 (4.12%) SharePoint
3 3 (3.09%) Exchange Server 2010
4 1 (1.03%) IBM Notes
4 1 (1.03%) Blackberry Enterprise Server
4 1 (1.03%) Exchange Server 2003
Applications
1 35 (36.08%) MS Excel
2 25 (25.77%) MS Office
3 16 (16.49%) MS PowerPoint
Cloud Services
1 4 (4.12%) Office 365
2 1 (1.03%) IaaS
2 1 (1.03%) SaaS
2 1 (1.03%) PaaS
2 1 (1.03%) Google Apps
Communications & Networking
1 13 (13.40%) WAN
2 8 (8.25%) VoIP
3 6 (6.19%) TCP/IP
4 5 (5.15%) LAN
5 4 (4.12%) Firewall
6 2 (2.06%) Wi-Fi
6 2 (2.06%) Internet
6 2 (2.06%) VLAN
6 2 (2.06%) DHCP
6 2 (2.06%) VPN
6 2 (2.06%) DNS
7 1 (1.03%) SAN
7 1 (1.03%) Wireless
7 1 (1.03%) IP Telephony
Database & Business Intelligence
1 3 (3.09%) MySQL
General
1 3 (3.09%) Manufacturing
2 2 (2.06%) Finance
3 1 (1.03%) Back Office
3 1 (1.03%) Publishing
3 1 (1.03%) Banking
Libraries, Frameworks & Software Standards
1 7 (7.22%) HTML
2 3 (3.09%) CSS
2 3 (3.09%) JSP
3 1 (1.03%) MFC
Miscellaneous
1 5 (5.15%) Analytical Skills
2 3 (3.09%) Raspberry Pi
2 3 (3.09%) Mathematics
3 1 (1.03%) Computer Science
3 1 (1.03%) Fat Client
3 1 (1.03%) Video Conferencing
3 1 (1.03%) iPhone
3 1 (1.03%) Open Source
3 1 (1.03%) iPad
3 1 (1.03%) Thin Client
3 1 (1.03%) Blackberry
Operating Systems
1 54 (55.67%) Windows
2 22 (22.68%) Windows Server 2008
3 18 (18.56%) Windows XP
4 15 (15.46%) Windows Server 2003
4 15 (15.46%) Windows Vista
5 8 (8.25%) Windows 7
6 7 (7.22%) Linux
7 5 (5.15%) Windows Server 2012
8 4 (4.12%) Windows 8
9 3 (3.09%) UNIX
10 1 (1.03%) Windows Phone
10 1 (1.03%) Apple iOS
10 1 (1.03%) Android
Processes & Methodologies
1 24 (24.74%) ITIL
2 8 (8.25%) CRM
3 6 (6.19%) Time Management
4 3 (3.09%) Incident Management
5 2 (2.06%) Asset Management
6 1 (1.03%) Network Management
6 1 (1.03%) Kalman Filter
6 1 (1.03%) Line Management
6 1 (1.03%) Mentoring
6 1 (1.03%) IT Asset Management
6 1 (1.03%) Service Delivery
6 1 (1.03%) Migration
6 1 (1.03%) Agile Software Development
Programming Languages
1 7 (7.22%) JavaScript
2 5 (5.15%) SQL
3 4 (4.12%) PHP
4 3 (3.09%) C
Qualifications
1 13 (13.40%) ITIL Foundation Certificate
2 8 (8.25%) MCP
2 8 (8.25%) Microsoft Certification
3 7 (7.22%) MCSA
4 5 (5.15%) Degree
5 2 (2.06%) MCTS
6 1 (1.03%) VCP4
6 1 (1.03%) A+ Certification
6 1 (1.03%) CCNA
6 1 (1.03%) Cisco Certification
6 1 (1.03%) MCSE
Quality Assurance & Compliance
1 25 (25.77%) SLA
System Software
1 30 (30.93%) Active Directory
2 5 (5.15%) Hyper-V
3 2 (2.06%) VMware Infrastructure
4 1 (1.03%) XenApp
4 1 (1.03%) Terminal Services
Systems Management
1 1 (1.03%) Norton AntiVirus
1 1 (1.03%) Backup Exec
1 1 (1.03%) SCCM
Vendors
1 40 (41.24%) Microsoft
2 5 (5.15%) Citrix
3 3 (3.09%) VMware
3 3 (3.09%) Mitel
4 2 (2.06%) Dell
5 1 (1.03%) Cisco
5 1 (1.03%) HP
5 1 (1.03%) Lotus
5 1 (1.03%) Apple
5 1 (1.03%) Salesforce.com
5 1 (1.03%) Symantec
5 1 (1.03%) Remedy
5 1 (1.03%) Sophos
5 1 (1.03%) Google
5 1 (1.03%) Veeam
5 1 (1.03%) Red Gate
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £10 to £12 per hour
Posted: 23 hours ago
Colchester, Essex
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 3 days ago
Norwich
Blue Town Online
Salary: Depending on Experience
Posted: 5 days ago
Watford
Quantica Technology - London
Salary: £20000 - £30000 per annum + comprehensive benefits package
Posted: 17 days ago
Ipswich
Blue Town Online
Salary: £18k - 20k per year
Posted: 18 days ago