The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 207 205 232
Rank change year-on-year
-2 +27
Permanent jobs requiring a 1st Line Support 60 43 54
As % of all permanent IT jobs located in the East of England 0.76% 0.63% 0.60%
As % of the Job Titles category 0.80% 0.65% 0.62%
Number of salaries quoted 59 33 45
Average salary £20,500 £20,000 £20,500
Average salary % change year-on-year
+2.50% -2.43%
90% offered a salary of more than £16,500 £16,250 £15,000
10% offered a salary of more than £23,000 £25,600 £25,000
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7518 6602 8652
As % of all permanent IT jobs located in the East of England 94.60% 96.39% 95.84%
Number of salaries quoted 6170 5312 7504
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing 1st Line Support across the East of England region over the 3 months to 19 December 2014.

1st Line Support Salary Histogram in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -6 26 £17,000 +3.03% 1
Cambridgeshire -6 12 £21,955 +4.54% 2
Bedfordshire +3 10 £20,500 +17.14%
Norfolk - 8 £20,500 -
Essex -10 5 £22,500 +12.50% 2
Suffolk - 1 £18,500 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 19 December 2014, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 60 (56.07%) Windows
2 44 (41.12%) Microsoft
3 43 (40.19%) MS Excel
4 41 (38.32%) Active Directory
5 36 (33.64%) MS Office
6 27 (25.23%) ITIL
6 27 (25.23%) Windows XP
7 24 (22.43%) Windows Server 2008
8 22 (20.56%) SLA
9 21 (19.63%) Windows Server 2003
10 20 (18.69%) Windows Vista
11 16 (14.95%) MS PowerPoint
12 13 (12.15%) ITIL Foundation Certificate
13 11 (10.28%) WAN
14 10 (9.35%) CRM
14 10 (9.35%) Time Management
15 8 (7.48%) MS Exchange
16 7 (6.54%) Mathematics
16 7 (6.54%) C
17 6 (5.61%) SQL
17 6 (5.61%) Citrix
18 5 (4.67%) JavaScript
18 5 (4.67%) Windows 7
18 5 (4.67%) HTML
18 5 (4.67%) Analytical Skills
19 4 (3.74%) Degree
19 4 (3.74%) Firewall
19 4 (3.74%) Windows 8
19 4 (3.74%) TCP/IP
19 4 (3.74%) Linux

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 19 December 2014, IT jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (7.48%) MS Exchange
2 2 (1.87%) Exchange Server 2010
3 1 (0.93%) IBM Notes
3 1 (0.93%) Blackberry Enterprise Server
3 1 (0.93%) WorkSite
Applications
1 43 (40.19%) MS Excel
2 36 (33.64%) MS Office
3 16 (14.95%) MS PowerPoint
4 3 (2.80%) Spreadsheet
Cloud Services
1 1 (0.93%) SaaS
1 1 (0.93%) PaaS
1 1 (0.93%) IaaS
Communications & Networking
1 11 (10.28%) WAN
2 4 (3.74%) TCP/IP
2 4 (3.74%) Firewall
3 3 (2.80%) DNS
3 3 (2.80%) DHCP
3 3 (2.80%) VoIP
4 2 (1.87%) LAN
4 2 (1.87%) VPN
4 2 (1.87%) Internet
4 2 (1.87%) VLAN
5 1 (0.93%) Wi-Fi
5 1 (0.93%) SAN
Database & Business Intelligence
1 3 (2.80%) SQL Server
General
1 3 (2.80%) Telecoms
1 3 (2.80%) Law
1 3 (2.80%) Legal
2 2 (1.87%) Banking
3 1 (0.93%) Finance
Libraries, Frameworks & Software Standards
1 5 (4.67%) HTML
2 3 (2.80%) CSS
2 3 (2.80%) JSP
Miscellaneous
1 7 (6.54%) Mathematics
2 5 (4.67%) Analytical Skills
3 1 (0.93%) Thin Client
3 1 (0.93%) Blackberry
3 1 (0.93%) CCTV
3 1 (0.93%) Computer Science
3 1 (0.93%) Fat Client
3 1 (0.93%) Video Conferencing
3 1 (0.93%) iPhone
3 1 (0.93%) Open Source
3 1 (0.93%) iPad
Operating Systems
1 60 (56.07%) Windows
2 27 (25.23%) Windows XP
3 24 (22.43%) Windows Server 2008
4 21 (19.63%) Windows Server 2003
5 20 (18.69%) Windows Vista
6 5 (4.67%) Windows 7
7 4 (3.74%) Linux
7 4 (3.74%) Windows 8
8 1 (0.93%) Windows Server 2012
8 1 (0.93%) Windows Phone
8 1 (0.93%) Apple iOS
8 1 (0.93%) Android
Processes & Methodologies
1 27 (25.23%) ITIL
2 10 (9.35%) CRM
2 10 (9.35%) Time Management
3 3 (2.80%) Incident Management
4 2 (1.87%) Problem Management
4 2 (1.87%) Asset Management
4 2 (1.87%) Change Management
4 2 (1.87%) Capacity Management
5 1 (0.93%) Kalman Filter
5 1 (0.93%) Line Management
5 1 (0.93%) IT Asset Management
5 1 (0.93%) Network Management
5 1 (0.93%) Migration
5 1 (0.93%) Agile Software Development
5 1 (0.93%) Service Delivery
5 1 (0.93%) Document Management
Programming Languages
1 7 (6.54%) C
2 6 (5.61%) SQL
3 5 (4.67%) JavaScript
4 2 (1.87%) PHP
Qualifications
1 13 (12.15%) ITIL Foundation Certificate
2 4 (3.74%) Degree
3 2 (1.87%) Microsoft Certification
3 2 (1.87%) MCP
4 1 (0.93%) MCSA
4 1 (0.93%) CCNA
4 1 (0.93%) Cisco Certification
4 1 (0.93%) ITIL Certification
4 1 (0.93%) MCTS
Quality Assurance & Compliance
1 22 (20.56%) SLA
System Software
1 41 (38.32%) Active Directory
2 2 (1.87%) VMware Infrastructure
3 1 (0.93%) Hyper-V
3 1 (0.93%) XenApp
3 1 (0.93%) Terminal Services
Systems Management
1 2 (1.87%) Backup Exec
2 1 (0.93%) SCCM
2 1 (0.93%) Norton AntiVirus
Vendors
1 44 (41.12%) Microsoft
2 6 (5.61%) Citrix
3 3 (2.80%) Oracle
3 3 (2.80%) VMware
4 2 (1.87%) Mitel
4 2 (1.87%) Cisco
5 1 (0.93%) HP
5 1 (0.93%) Dell
5 1 (0.93%) Lotus
5 1 (0.93%) Apple
5 1 (0.93%) Symantec
5 1 (0.93%) Remedy
5 1 (0.93%) Veeam
5 1 (0.93%) Red Gate
Chigwell, Essex
Focus IT Recruitment
Salary: From £18,000 to £22,000 per annum
Posted: Yesterday
Peterborough, Cambridgeshire
Anderson Lamb
Salary: From £15,000 to £20,000 per annum Plus fantastic benefits
Posted: 2 days ago
Watford
Required IT
Salary: £24k per year
Posted: 4 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 5 days ago