The statistics below represent IT jobs advertised across the East of England region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
First Line Support
Rank 202 219 214
Rank change year-on-year
+17 -5
Permanent jobs requiring a 1st Line Support 42 46 57
As % of all permanent IT jobs located in the East of England 0.67% 0.63% 0.74%
As % of the Job Titles category 0.70% 0.66% 0.76%
Number of salaries quoted 32 46 52
Median salary £22,500 £20,250 £20,000
Median salary % change year-on-year
+11.11% +1.25%
90% offered a salary of more than £17,100 £18,125 £16,500
10% offered a salary of more than £26,000 £29,000 £26,750
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6035 6989 7476
As % of all permanent IT jobs located in the East of England 96.11% 96.07% 97.56%
Number of salaries quoted 5007 5942 6088
Median salary £44,500 £42,500 £42,000
Median salary % change year-on-year
+4.70% +1.19%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

1st Line Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the East of England region.

1st Line Support Salary Trend in the East of England

1st Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +27 24 £23,000 +15.00%
Cambridgeshire +1 6 £21,750 +8.75%
Essex +1 5 £23,000 +2.22% 1
Suffolk 0 5 £17,000 -15.00%
Bedfordshire +14 1 £25,000 +8.69% 1
Norfolk - 1 £16,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 30 September 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 1st Line Support in the job title.

1 65 (67.01%) Windows
2 54 (55.67%) Active Directory
3 52 (53.61%) MS Office
4 42 (43.30%) Microsoft
5 26 (26.80%) MS Excel
6 24 (24.74%) ITIL
7 22 (22.68%) MS Exchange
8 19 (19.59%) Windows 7
9 16 (16.49%) TCP/IP
10 13 (13.40%) Windows XP
10 13 (13.40%) Windows Server
11 12 (12.37%) Linux
12 11 (11.34%) SQL
13 10 (10.31%) WAN
14 9 (9.28%) VMware
14 9 (9.28%) Windows Server 2008
14 9 (9.28%) VMware Infrastructure
14 9 (9.28%) Remote Desktop
14 9 (9.28%) Windows 8
15 8 (8.25%) Windows Server 2012
15 8 (8.25%) Office 365
15 8 (8.25%) Data Centre
15 8 (8.25%) Service Delivery
15 8 (8.25%) Citrix
15 8 (8.25%) VPN
16 7 (7.22%) DNS
16 7 (7.22%) DHCP
16 7 (7.22%) Handset
16 7 (7.22%) Document Management
17 6 (6.19%) Information Security

1st Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (22.68%) MS Exchange
2 4 (4.12%) Exchange Server 2010
3 3 (3.09%) SharePoint
4 2 (2.06%) Exchange Server 2007
4 2 (2.06%) Exchange Server 2013
5 1 (1.03%) Blackberry Enterprise Server
5 1 (1.03%) Skype for Business
Applications
1 52 (53.61%) MS Office
2 26 (26.80%) MS Excel
3 1 (1.03%) MS Visio
Cloud Services
1 8 (8.25%) Office 365
Communications & Networking
1 16 (16.49%) TCP/IP
2 10 (10.31%) WAN
3 9 (9.28%) Remote Desktop
4 8 (8.25%) VPN
5 7 (7.22%) DHCP
5 7 (7.22%) DNS
6 5 (5.15%) Firewall
6 5 (5.15%) LAN
7 1 (1.03%) Internet
7 1 (1.03%) Network Security
Database & Business Intelligence
1 3 (3.09%) Oracle Database
General
1 6 (6.19%) Telecoms
2 2 (2.06%) Finance
2 2 (2.06%) Manufacturing
3 1 (1.03%) Front Office
Libraries, Frameworks & Software Standards
1 4 (4.12%) HTML
Miscellaneous
1 8 (8.25%) Data Centre
2 7 (7.22%) Handset
3 6 (6.19%) Mathematics
4 4 (4.12%) Analytical Skills
5 3 (3.09%) Driving Licence
5 3 (3.09%) Replication
6 2 (2.06%) Blackberry
6 2 (2.06%) iPad
6 2 (2.06%) Smartphone
6 2 (2.06%) Video Conferencing
7 1 (1.03%) iPhone
7 1 (1.03%) Video Editing
Operating Systems
1 65 (67.01%) Windows
2 19 (19.59%) Windows 7
3 13 (13.40%) Windows Server
3 13 (13.40%) Windows XP
4 12 (12.37%) Linux
5 9 (9.28%) Windows 8
5 9 (9.28%) Windows Server 2008
6 8 (8.25%) Windows Server 2012
7 6 (6.19%) Red Hat Enterprise Linux
8 5 (5.15%) Windows 10
9 3 (3.09%) Unix
10 1 (1.03%) Android
10 1 (1.03%) Solaris
10 1 (1.03%) Windows Phone
Processes & Methodologies
1 24 (24.74%) ITIL
2 8 (8.25%) Service Delivery
3 7 (7.22%) Document Management
4 6 (6.19%) Case Management
4 6 (6.19%) Continuous Improvement
4 6 (6.19%) Information Security
4 6 (6.19%) Mentoring
4 6 (6.19%) Ticket Management
5 3 (3.09%) Data Entry
5 3 (3.09%) Network Monitoring
5 3 (3.09%) SDLC
6 2 (2.06%) Data Protection
6 2 (2.06%) Disaster Recovery
6 2 (2.06%) Incident Management
6 2 (2.06%) Service Management
6 2 (2.06%) Time Management
7 1 (1.03%) Knowledge Management
7 1 (1.03%) Logistics
7 1 (1.03%) Project Planning
7 1 (1.03%) Web Design
Programming Languages
1 11 (11.34%) SQL
2 6 (6.19%) C
3 3 (3.09%) JavaScript
Qualifications
1 5 (5.15%) CCNA
1 5 (5.15%) Cisco Certification
1 5 (5.15%) MCP
1 5 (5.15%) Microsoft Certification
2 4 (4.12%) MCSA
3 3 (3.09%) Degree
3 3 (3.09%) MCSE
4 2 (2.06%) Postgraduate
5 1 (1.03%) DV Cleared
5 1 (1.03%) ITIL Certification
5 1 (1.03%) MCDST
5 1 (1.03%) SC Cleared
5 1 (1.03%) Security Cleared
Quality Assurance & Compliance
1 2 (2.06%) SLA
System Software
1 54 (55.67%) Active Directory
2 9 (9.28%) VMware Infrastructure
3 6 (6.19%) Terminal Services
3 6 (6.19%) VMware Workstation
Systems Management
1 1 (1.03%) WSUS
Vendors
1 42 (43.30%) Microsoft
2 9 (9.28%) VMware
3 8 (8.25%) Citrix
4 4 (4.12%) Cisco
5 3 (3.09%) Oracle
6 2 (2.06%) Apple
6 2 (2.06%) Mitel
7 1 (1.03%) Aastra
7 1 (1.03%) CheckPoint
7 1 (1.03%) Red Box
Essex
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 16 days ago