The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the East of England region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 231 248 255
Rank change year-on-year
+17 +7
Permanent jobs citing Customer Engagement 23 13 24
As % of all permanent IT jobs located in the East of England 0.36% 0.18% 0.30%
As % of the Processes & Methodologies category 0.41% 0.21% 0.36%
Number of salaries quoted 15 12 15
Median salary £55,000 £62,500 £55,000
Median salary % change year-on-year
-12.00% +13.63%
90% offered a salary of more than £33,000 £51,000 £38,000
10% offered a salary of more than £80,000 £62,500 £88,000
UK excluding London median salary £50,000 £50,000 £52,500
% change year-on-year
- -4.76%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5619 6141 6708
As % of all permanent IT jobs located in the East of England 87.93% 85.45% 84.31%
Number of salaries quoted 4565 5082 5399
Median salary £49,500 £47,500 £45,000
Median salary % change year-on-year
+4.21% +5.55%
90% offered a salary of more than £32,500 £31,000 £30,500
10% offered a salary of more than £70,000 £67,500 £67,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East of England region.

Customer Engagement Salary Trend in the East of England

Customer Engagement
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Customer Engagement across the East of England region over the 3 months to 7 December 2016.

Customer Engagement Salary Histogram in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +22 18 £52,000 -13.33% 2
Hertfordshire +13 2 £66,250 +47.22% 1
Essex - 2 £35,000 -
Bedfordshire -2 1 £77,500 +24.00%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the East of England

For the 6 months to 7 December 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region with a requirement for Customer Engagement.

1 13 (38.24%) Finance
2 11 (32.35%) Project Management
2 11 (32.35%) SQL
3 10 (29.41%) MS Excel
3 10 (29.41%) Continuous Improvement
4 9 (26.47%) Agile Software Development
4 9 (26.47%) PRINCE2
4 9 (26.47%) Presales
5 8 (23.53%) Cisco
5 8 (23.53%) CRM
5 8 (23.53%) ITIL
5 8 (23.53%) Retail
6 7 (20.59%) IT Governance
7 6 (17.65%) Marketing
7 6 (17.65%) Line Management
7 6 (17.65%) PMP
7 6 (17.65%) PMI Certification
7 6 (17.65%) Back Office
7 6 (17.65%) Scrum
8 5 (14.71%) VMware
8 5 (14.71%) Publishing
8 5 (14.71%) Stakeholder Management
8 5 (14.71%) IBM
8 5 (14.71%) SLA
8 5 (14.71%) CheckPoint
8 5 (14.71%) Service Management
8 5 (14.71%) GIS
8 5 (14.71%) ArcGIS
8 5 (14.71%) Service Delivery
8 5 (14.71%) Juniper

Customer Engagement
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) ArcGIS
2 3 (8.82%) Skype for Business
Applications
1 10 (29.41%) MS Excel
2 5 (14.71%) MS PowerPoint
3 3 (8.82%) MS Office
Business Applications
1 1 (2.94%) SAP Oil and Gas
Cloud Services
1 5 (14.71%) Amazon AWS
1 5 (14.71%) Amazon EC2
1 5 (14.71%) IaaS
1 5 (14.71%) Microsoft Azure
1 5 (14.71%) PaaS
Communications & Networking
1 4 (11.76%) Unified Communications
2 3 (8.82%) Skype
Database & Business Intelligence
1 5 (14.71%) DB2
1 5 (14.71%) GIS
1 5 (14.71%) MySQL
1 5 (14.71%) SQL Server
General
1 13 (38.24%) Finance
2 8 (23.53%) Retail
3 6 (17.65%) Back Office
3 6 (17.65%) Marketing
4 5 (14.71%) Publishing
5 1 (2.94%) Banking
5 1 (2.94%) Electronics
5 1 (2.94%) Manufacturing
5 1 (2.94%) Retail Banking
5 1 (2.94%) Telecoms
Job Titles
1 9 (26.47%) Architect
2 6 (17.65%) Project Manager
3 5 (14.71%) Consultant
3 5 (14.71%) Data Consultant
3 5 (14.71%) GIS Manager
3 5 (14.71%) GIS Project Manager
3 5 (14.71%) Solutions Architect
4 4 (11.76%) Chief Architect
5 3 (8.82%) Analyst
5 3 (8.82%) Product Owner
5 3 (8.82%) Senior Manager
5 3 (8.82%) Software Project Manager
5 3 (8.82%) Unified Communications Engineer
6 2 (5.88%) Agile Project Manager
6 2 (5.88%) E-Commerce Manager
6 2 (5.88%) Financial Analyst
6 2 (5.88%) Governance Manager
6 2 (5.88%) Portfolio Manager
6 2 (5.88%) Senior E-Commerce Manager
6 2 (5.88%) Senior Portfolio Manager
Libraries, Frameworks & Software Standards
1 1 (2.94%) .NET
1 1 (2.94%) ASP.NET
1 1 (2.94%) ASP.NET MVC
1 1 (2.94%) CSS
1 1 (2.94%) HTML
Miscellaneous
1 5 (14.71%) Analytical Skills
1 5 (14.71%) CMDB
1 5 (14.71%) Computer Science
1 5 (14.71%) Data Centre
2 3 (8.82%) IVR
3 1 (2.94%) Client/Server
3 1 (2.94%) EPoS
3 1 (2.94%) Management Information System
Processes & Methodologies
1 11 (32.35%) Project Management
2 10 (29.41%) Continuous Improvement
3 9 (26.47%) Agile Software Development
3 9 (26.47%) Presales
3 9 (26.47%) PRINCE2
4 8 (23.53%) CRM
4 8 (23.53%) ITIL
5 7 (20.59%) IT Governance
6 6 (17.65%) Line Management
6 6 (17.65%) Scrum
7 5 (14.71%) Capacity Planning
7 5 (14.71%) Data Management
7 5 (14.71%) Financial Analysis
7 5 (14.71%) ITIL V3
7 5 (14.71%) Service Delivery
7 5 (14.71%) Service Management
7 5 (14.71%) Stakeholder Management
7 5 (14.71%) Time Management
7 5 (14.71%) TOGAF
7 5 (14.71%) Zachman Framework
Programming Languages
1 11 (32.35%) SQL
2 1 (2.94%) C#
2 1 (2.94%) Java
2 1 (2.94%) JavaScript
2 1 (2.94%) T-SQL
Qualifications
1 6 (17.65%) PMI Certification
1 6 (17.65%) PMP
2 5 (14.71%) Degree
2 5 (14.71%) HNC
2 5 (14.71%) ISEB
3 2 (5.88%) CISSP
4 1 (2.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (14.71%) SLA
2 1 (2.94%) QA
System Software
1 5 (14.71%) Virtual Machines
1 5 (14.71%) VMware Infrastructure
Systems Management
1 5 (14.71%) SCVMM
2 3 (8.82%) Cisco CUCM
2 3 (8.82%) Cisco UCCX
Vendors
1 8 (23.53%) Cisco
2 5 (14.71%) BMC
2 5 (14.71%) CheckPoint
2 5 (14.71%) Citrix
2 5 (14.71%) EMC
2 5 (14.71%) HP
2 5 (14.71%) IBM
2 5 (14.71%) Juniper
2 5 (14.71%) NetApp
2 5 (14.71%) Oracle
2 5 (14.71%) VMware
3 3 (8.82%) Microsoft
4 1 (2.94%) Avaya
4 1 (2.94%) SAP
Cambridge, Cambridgeshire
Empiric.com
Salary: From £50,000 to £55,000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
Hiring People
Salary: £28k - 38k per year + Benefits
Posted: 5 days ago
Hatfield, Hertfordshire
Understanding Recruitment
Salary: £20000 - £22000 per annum + benefits
Posted: 2 days ago