The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 255 266 230
Rank change year-on-year
+11 -36
Permanent jobs citing Customer Engagement 8 8 36
As % of all permanent IT jobs located in the East of England 0.10% 0.097% 0.45%
As % of the Processes & Methodologies category 0.13% 0.12% 0.58%
Number of salaries quoted 8 4 20
Average salary £20,000 £80,000 £32,500
Average salary % change year-on-year
-75.00% +146.15%
UK excluding London average salary £50,000 £50,000 £37,500
% change year-on-year
- +33.33%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6245 6632 6218
As % of all permanent IT jobs located in the East of England 81.78% 80.15% 78.40%
Number of salaries quoted 5163 5483 5283
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £30,000 £31,500 £30,000
10% offered a salary of more than £65,000 £62,500 £67,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Customer Engagement
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East of England region.

Customer Engagement Salary Trend in the East of England

Customer Engagement
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Customer Engagement across the East of England region over the 3 months to 2 July 2015.

Customer Engagement Salary Histogram in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -4 7 £20,000 -75.00%
Bedfordshire - 1 £52,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the East of England

For the 6 months to 2 July 2015, IT jobs across the East of England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 9 (33.33%) HTML
1 9 (33.33%) CSS
2 8 (29.63%) Adobe
3 6 (22.22%) CMS
3 6 (22.22%) Web Design
3 6 (22.22%) User Experience
3 6 (22.22%) Degree
4 5 (18.52%) Marketing
4 5 (18.52%) Content Management
4 5 (18.52%) E-Commerce
4 5 (18.52%) Dreamweaver
4 5 (18.52%) Photoshop
5 4 (14.81%) JavaScript
5 4 (14.81%) PHP
5 4 (14.81%) Active Directory
5 4 (14.81%) Microsoft
5 4 (14.81%) Service Delivery
5 4 (14.81%) Office 365
5 4 (14.81%) Responsive Web Design
6 3 (11.11%) Adobe Creative Suite
6 3 (11.11%) HTML5
6 3 (11.11%) Lync
6 3 (11.11%) CSS3
6 3 (11.11%) Digital Marketing
6 3 (11.11%) Service Management
6 3 (11.11%) Ajax
6 3 (11.11%) Stakeholder Management
6 3 (11.11%) Citrix
6 3 (11.11%) MySQL
6 3 (11.11%) WAN

Customer Engagement
Top Related IT Skills in the East of England by Category

For the 6 months to 2 July 2015, IT jobs across the East of England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 6 (22.22%) CMS
2 3 (11.11%) Lync
3 1 (3.70%) SharePoint
3 1 (3.70%) MS Exchange
Applications
1 5 (18.52%) Photoshop
2 3 (11.11%) Adobe Creative Suite
3 2 (7.41%) MS Excel
4 1 (3.70%) MS Office
Business Applications
1 1 (3.70%) Unica
Cloud Services
1 4 (14.81%) Office 365
2 2 (7.41%) Microsoft Azure
Communications & Networking
1 3 (11.11%) LAN
1 3 (11.11%) WAN
2 2 (7.41%) VoIP
3 1 (3.70%) WLAN
3 1 (3.70%) DNS
3 1 (3.70%) Firewall
Database & Business Intelligence
1 3 (11.11%) MySQL
Development Applications
1 5 (18.52%) Dreamweaver
2 1 (3.70%) VSS/SourceSafe
General
1 5 (18.52%) Marketing
2 1 (3.70%) Telecoms
2 1 (3.70%) Finance
2 1 (3.70%) Advertising
Job Titles
1 11 (40.74%) Designer
2 6 (22.22%) Web Designer
3 5 (18.52%) Junior
3 5 (18.52%) Junior Designer
3 5 (18.52%) Junior Web Designer
3 5 (18.52%) UX Designer
4 4 (14.81%) Consultant
5 3 (11.11%) Sales Consultant
5 3 (11.11%) Developer
5 3 (11.11%) Service Manager
5 3 (11.11%) Pre Sales Consultant
5 3 (11.11%) Solutions Consultant
6 2 (7.41%) PHP Developer
6 2 (7.41%) IT Services Manager
6 2 (7.41%) Delivery Manager
6 2 (7.41%) IT Services Delivery Manager
6 2 (7.41%) Technical Consultant
6 2 (7.41%) Services Delivery Manager
7 1 (3.70%) Analyst
7 1 (3.70%) Web Developer
Libraries, Frameworks & Software Standards
1 9 (33.33%) HTML
1 9 (33.33%) CSS
2 3 (11.11%) XML
2 3 (11.11%) Ajax
2 3 (11.11%) HTML5
2 3 (11.11%) CSS3
3 1 (3.70%) Twitter Bootstrap
3 1 (3.70%) jQuery
3 1 (3.70%) Middleware
3 1 (3.70%) JSP
3 1 (3.70%) .NET
Miscellaneous
1 6 (22.22%) User Experience
2 2 (7.41%) Management Information System
2 2 (7.41%) E-Learning
3 1 (3.70%) Video Conferencing
3 1 (3.70%) Data Centre
3 1 (3.70%) W3C
Operating Systems
1 1 (3.70%) Windows
Processes & Methodologies
1 6 (22.22%) Web Design
2 5 (18.52%) Content Management
2 5 (18.52%) E-Commerce
3 4 (14.81%) Service Delivery
3 4 (14.81%) Responsive Web Design
4 3 (11.11%) Digital Marketing
4 3 (11.11%) Service Management
4 3 (11.11%) Stakeholder Management
4 3 (11.11%) ITIL
5 2 (7.41%) CRM
5 2 (7.41%) Project Management
5 2 (7.41%) Change Management
5 2 (7.41%) Supplier Management
6 1 (3.70%) Enterprise Architecture
6 1 (3.70%) Web Development
6 1 (3.70%) Problem Management
6 1 (3.70%) Business Analysis
6 1 (3.70%) Zachman Framework
6 1 (3.70%) TOGAF
6 1 (3.70%) User Acceptance Testing
Programming Languages
1 4 (14.81%) JavaScript
1 4 (14.81%) PHP
2 3 (11.11%) SQL
3 1 (3.70%) Java
Qualifications
1 6 (22.22%) Degree
2 1 (3.70%) MCP
2 1 (3.70%) MCSE
2 1 (3.70%) MCSA
2 1 (3.70%) Microsoft Certification
Quality Assurance & Compliance
1 2 (7.41%) SLA
2 1 (3.70%) WAI
System Software
1 4 (14.81%) Active Directory
Vendors
1 8 (29.63%) Adobe
2 4 (14.81%) Microsoft
3 3 (11.11%) Citrix
4 2 (7.41%) Remedy
4 2 (7.41%) ServiceNow
5 1 (3.70%) IBM