The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 239 228 272
Rank change year-on-year
-11 +44
Permanent jobs citing Customer Engagement 26 15 15
As % of all permanent IT jobs located in the East of England 0.33% 0.22% 0.17%
As % of the Processes & Methodologies category 0.40% 0.27% 0.22%
Number of salaries quoted 19 7 14
Average salary £52,500 £35,000 £37,500
Average salary % change year-on-year
+50.00% -6.66%
90% offered a salary of more than £40,000 £27,500 £35,000
10% offered a salary of more than £85,000 £41,000 £59,000
UK excluding London average salary £48,750 £50,000 £45,000
% change year-on-year
-2.50% +11.11%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
6445 5472 6933
As % of all permanent IT jobs located in the East of England 80.68% 79.80% 76.79%
Number of salaries quoted 5149 4373 5968
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £67,500 £60,000 £60,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the East of England

Customer Engagement
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East of England region.

Customer Engagement Salary Trend in the East of England

Customer Engagement
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Customer Engagement across the East of England region over the 3 months to 18 December 2014.

Customer Engagement Salary Histogram in the East of England

Customer Engagement
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -6 22 £68,750 +102.65%
Cambridgeshire -9 2 £42,000 +71.42%
Bedfordshire - 2 £34,750 - 2
Essex - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the East of England

For the 6 months to 18 December 2014, IT jobs across the East of England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 14 (40.00%) Finance
2 11 (31.43%) Marketing
3 8 (22.86%) Data Architecture
3 8 (22.86%) Zachman Framework
3 8 (22.86%) TOGAF
3 8 (22.86%) Windows
3 8 (22.86%) Data Modelling
3 8 (22.86%) Middleware
3 8 (22.86%) Line Management
3 8 (22.86%) Data Structures
4 6 (17.14%) Stakeholder Engagement
4 6 (17.14%) Microsoft
4 6 (17.14%) Performance Management
5 5 (14.29%) HTML
6 4 (11.43%) SAP
6 4 (11.43%) MS Exchange
6 4 (11.43%) DNS
6 4 (11.43%) ITIL
6 4 (11.43%) MS Excel
6 4 (11.43%) CRM
6 4 (11.43%) Active Directory
6 4 (11.43%) Video Conferencing
6 4 (11.43%) Stakeholder Management
6 4 (11.43%) CMS
6 4 (11.43%) Social Media
6 4 (11.43%) Lync
6 4 (11.43%) Office 365
7 3 (8.57%) SaaS
7 3 (8.57%) Analytical Skills
7 3 (8.57%) Legal

Customer Engagement
Top Related IT Skills in the East of England by Category

For the 6 months to 18 December 2014, IT jobs across the East of England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.43%) MS Exchange
1 4 (11.43%) CMS
1 4 (11.43%) Lync
2 2 (5.71%) SharePoint
3 1 (2.86%) SAS
Applications
1 4 (11.43%) MS Excel
2 2 (5.71%) Photoshop
3 1 (2.86%) MS Office
3 1 (2.86%) SPSS
Business Applications
1 3 (8.57%) PeopleSoft HRMS
1 3 (8.57%) SAP HR
2 1 (2.86%) SAP Oil and Gas
2 1 (2.86%) Dynamics CRM
2 1 (2.86%) Radian6
Cloud Services
1 4 (11.43%) Office 365
2 3 (8.57%) SaaS
3 1 (2.86%) PaaS
3 1 (2.86%) Cloud Computing
3 1 (2.86%) Microsoft Azure
3 1 (2.86%) GitHub
3 1 (2.86%) IaaS
3 1 (2.86%) IBM SmartCloud
Communications & Networking
1 4 (11.43%) DNS
2 2 (5.71%) LAN
2 2 (5.71%) WLAN
2 2 (5.71%) WAN
2 2 (5.71%) Internet
2 2 (5.71%) Firewall
3 1 (2.86%) NAS
3 1 (2.86%) SAN
Database & Business Intelligence
1 1 (2.86%) Data Mining
1 1 (2.86%) Hadoop
1 1 (2.86%) Apache Hive
1 1 (2.86%) Big Data
1 1 (2.86%) Relational Database
Development Applications
1 1 (2.86%) VSS/SourceSafe
1 1 (2.86%) Selenium
1 1 (2.86%) JBehave
General
1 14 (40.00%) Finance
2 11 (31.43%) Marketing
3 3 (8.57%) Legal
3 3 (8.57%) Retail
4 2 (5.71%) Telecoms
4 2 (5.71%) Manufacturing
4 2 (5.71%) Banking
5 1 (2.86%) Electronics
5 1 (2.86%) Billing
Job Titles
1 8 (22.86%) Architect
1 8 (22.86%) Principal Architect
2 5 (14.29%) Consultant
3 4 (11.43%) Designer
4 3 (8.57%) Service Manager
4 3 (8.57%) Solutions Consultant
5 2 (5.71%) Email Marketing Executive
5 2 (5.71%) Developer
5 2 (5.71%) Analyst
5 2 (5.71%) Marketing Executive
5 2 (5.71%) Technical Design Authority
5 2 (5.71%) Technical Design Leader
5 2 (5.71%) Project Manager
5 2 (5.71%) Team Leader
5 2 (5.71%) Technical Team Leader
6 1 (2.86%) Infrastructure Manager
6 1 (2.86%) Web Applications Developer
6 1 (2.86%) QA Engineer
6 1 (2.86%) Delivery Manager
6 1 (2.86%) Client Services Manager
Libraries, Frameworks & Software Standards
1 8 (22.86%) Middleware
2 5 (14.29%) HTML
3 3 (8.57%) CSS
4 2 (5.71%) .NET
4 2 (5.71%) jQuery
5 1 (2.86%) Twitter Bootstrap
5 1 (2.86%) ASP.NET
5 1 (2.86%) COM
5 1 (2.86%) JSP
5 1 (2.86%) Web Services
5 1 (2.86%) JSON
Miscellaneous
1 8 (22.86%) Data Structures
2 4 (11.43%) Video Conferencing
2 4 (11.43%) Social Media
3 3 (8.57%) Analytical Skills
4 2 (5.71%) Graphic Design
4 2 (5.71%) Ergonomics
5 1 (2.86%) Computer Science
5 1 (2.86%) Blog
5 1 (2.86%) Mathematics
5 1 (2.86%) Physics
5 1 (2.86%) W3C
5 1 (2.86%) DTV
5 1 (2.86%) Management Information System
5 1 (2.86%) Statistics
5 1 (2.86%) SWIFT
5 1 (2.86%) Digital Media
5 1 (2.86%) Enterprise Software
5 1 (2.86%) User Experience
Operating Systems
1 8 (22.86%) Windows
2 1 (2.86%) Linux
2 1 (2.86%) UNIX
Processes & Methodologies
1 8 (22.86%) Data Modelling
1 8 (22.86%) Zachman Framework
1 8 (22.86%) TOGAF
1 8 (22.86%) Data Architecture
1 8 (22.86%) Line Management
2 6 (17.14%) Stakeholder Engagement
2 6 (17.14%) Performance Management
3 4 (11.43%) ITIL
3 4 (11.43%) CRM
3 4 (11.43%) Stakeholder Management
4 3 (8.57%) Project Management
4 3 (8.57%) B2B
4 3 (8.57%) Business Development
5 2 (5.71%) Agile Software Development
5 2 (5.71%) Product Management
5 2 (5.71%) Matrix Management
5 2 (5.71%) Email Marketing
5 2 (5.71%) E-Commerce
5 2 (5.71%) Service Management
5 2 (5.71%) Scrum
Programming Languages
1 3 (8.57%) SQL
1 3 (8.57%) Java
1 3 (8.57%) JavaScript
2 2 (5.71%) PHP
2 2 (5.71%) C#
3 1 (2.86%) Python
3 1 (2.86%) Ruby
3 1 (2.86%) PowerShell
3 1 (2.86%) Scala
3 1 (2.86%) R
Qualifications
1 2 (5.71%) Degree
2 1 (2.86%) PhD
Quality Assurance & Compliance
1 2 (5.71%) SLA
2 1 (2.86%) WAI
2 1 (2.86%) QA
System Software
1 4 (11.43%) Active Directory
2 1 (2.86%) VMware Infrastructure
2 1 (2.86%) Hyper-V
2 1 (2.86%) vSphere
Vendors
1 6 (17.14%) Microsoft
2 4 (11.43%) SAP
3 3 (8.57%) Oracle
3 3 (8.57%) PeopleSoft
3 3 (8.57%) VMware
4 2 (5.71%) Citrix
4 2 (5.71%) Thunderhead
5 1 (2.86%) HP
5 1 (2.86%) EMC
5 1 (2.86%) IBM
5 1 (2.86%) Tableau
5 1 (2.86%) Facebook
5 1 (2.86%) Twitter