The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 235 251 268
Rank change year-on-year
+16 +17
Permanent jobs citing Customer Engagement 27 14 6
As % of all permanent IT jobs located in the East of England 0.335% 0.164% 0.061%
As % of the Processes & Methodologies category 0.459% 0.230% 0.083%
Number of salaries quoted 17 14 6
Average salary £32,500 £25,000 £51,500
Average salary % change year-on-year
+30.00% -51.45%
90% offered a salary of more than £21,000 £25,000 £48,250
10% offered a salary of more than £69,100 £47,500 £56,500
UK excluding London average salary £37,500 £47,500 £45,000
% change year-on-year
-21.05% +5.55%
All Processes & Methodologies
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5883 6076 7266
As % of all permanent IT jobs located in the East of England 73.06% 71.08% 73.34%
Number of salaries quoted 4978 5157 6142
Average salary £42,500 £42,500 £41,000
Average salary % change year-on-year
- +3.65%
90% offered a salary of more than £30,000 £28,500 £30,000
10% offered a salary of more than £60,000 £62,500 £60,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

East of England Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the East of England region.

East of England Customer Engagement Salary Trend

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement across the East of England region over the 3 months to 19 June 2013.

East of England Customer Engagement Salary Histogram

Customer Engagement
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the East of England region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hertfordshire +9 17 £32,500 +30.00%
Essex - 4 £30,000 -
Bedfordshire - 4 - -
Cambridgeshire - 2 £58,500 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the East of England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 14 (29.79%) Finance
1 14 (29.79%) Degree
2 11 (23.40%) Management Information System
3 10 (21.28%) Marketing
3 10 (21.28%) Project Management
4 8 (17.02%) Microsoft
4 8 (17.02%) HTML
4 8 (17.02%) Java
4 8 (17.02%) Windows
5 7 (14.89%) ITIL
5 7 (14.89%) XML
5 7 (14.89%) Oracle
5 7 (14.89%) SQL Server
5 7 (14.89%) MS Office
5 7 (14.89%) Speech Recognition
5 7 (14.89%) Retail
5 7 (14.89%) SEO
5 7 (14.89%) WFM
6 6 (12.77%) Scrum
6 6 (12.77%) Service Management
6 6 (12.77%) TOGAF
6 6 (12.77%) .NET
6 6 (12.77%) JavaScript
6 6 (12.77%) Web Services
6 6 (12.77%) RUP
6 6 (12.77%) E-Commerce
7 5 (10.64%) Windows Server 2003
7 5 (10.64%) UNIX
7 5 (10.64%) CSS
7 5 (10.64%) SQL

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the East of England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 8 (17.02%) HTML
2 7 (14.89%) XML
3 6 (12.77%) .NET
3 6 (12.77%) Web Services
4 5 (10.64%) CSS
4 5 (10.64%) Ajax
4 5 (10.64%) jQuery
5 4 (8.511%) XSLT
6 3 (6.383%) Middleware
6 3 (6.383%) REST
7 2 (4.255%) LESS
7 2 (4.255%) ASP.NET MVC
7 2 (4.255%) CSS3
7 2 (4.255%) HTML5
7 2 (4.255%) KnockoutJS
7 2 (4.255%) JSON
7 2 (4.255%) Silverlight
7 2 (4.255%) CakePHP
7 2 (4.255%) Spring
7 2 (4.255%) Ruby on Rails
Application Platforms
1 2 (4.255%) SharePoint Server
1 2 (4.255%) Apache
2 1 (2.128%) Tomcat
Applications
1 7 (14.89%) MS Office
2 3 (6.383%) MS Excel
3 1 (2.128%) Photoshop
Business Applications
1 3 (6.383%) BASE24
Communications & Networking
1 4 (8.511%) Internet
2 3 (6.383%) ATM
3 1 (2.128%) WLAN
3 1 (2.128%) Wireless
3 1 (2.128%) Cisco ASA
3 1 (2.128%) Network Security
3 1 (2.128%) Cisco Nexus
Database & Business Intelligence
1 7 (14.89%) SQL Server
2 3 (6.383%) Data Mining
3 2 (4.255%) MySQL
4 1 (2.128%) DB2
Development Applications
1 2 (4.255%) Git (software)
1 2 (4.255%) Subversion
1 2 (4.255%) Ant
1 2 (4.255%) JUnit
1 2 (4.255%) Visual Studio
1 2 (4.255%) VSS/SourceSafe
2 1 (2.128%) Maven
General
1 14 (29.79%) Finance
2 10 (21.28%) Marketing
3 7 (14.89%) Retail
4 4 (8.511%) Banking
5 3 (6.383%) Back Office
6 2 (4.255%) Advertising
7 1 (2.128%) Retail Banking
7 1 (2.128%) Legal
Job Titles
1 8 (17.02%) Consultant
2 6 (12.77%) Developer
3 5 (10.64%) Customer Support Engineer
3 5 (10.64%) Support Engineer
3 5 (10.64%) Customer Engineer
4 4 (8.511%) Principal Consultant
4 4 (8.511%) Sales Consultant
4 4 (8.511%) Applications Specialist
4 4 (8.511%) Support Specialist
4 4 (8.511%) Applications Support
4 4 (8.511%) Applications Support Specialist
4 4 (8.511%) Marketing Manager
5 3 (6.383%) Software Developer
5 3 (6.383%) Architect
5 3 (6.383%) Sales Manager
5 3 (6.383%) Help Desk Support
5 3 (6.383%) Pre Sales Consultant
5 3 (6.383%) Help Desk Engineer
5 3 (6.383%) Solutions Architect
5 3 (6.383%) Senior Consultant
Miscellaneous
1 11 (23.40%) Management Information System
2 7 (14.89%) Speech Recognition
3 5 (10.64%) Social Media
4 4 (8.511%) SaaS
4 4 (8.511%) Computer Science
5 3 (6.383%) Mathematics
5 3 (6.383%) SWIFT
6 2 (4.255%) Open Source
6 2 (4.255%) IVR
7 1 (2.128%) Graphic Design
7 1 (2.128%) Mobile Payment
Operating Systems
1 8 (17.02%) Windows
2 5 (10.64%) Windows Server 2003
2 5 (10.64%) UNIX
3 4 (8.511%) Linux
4 2 (4.255%) Windows Server 2008
4 2 (4.255%) Windows XP
5 1 (2.128%) AIX
5 1 (2.128%) Solaris
Processes & Methodologies
1 10 (21.28%) Project Management
2 7 (14.89%) ITIL
2 7 (14.89%) SEO
2 7 (14.89%) WFM
3 6 (12.77%) Scrum
3 6 (12.77%) Service Management
3 6 (12.77%) TOGAF
3 6 (12.77%) RUP
3 6 (12.77%) E-Commerce
4 5 (10.64%) Digital Marketing
5 4 (8.511%) Online Marketing
5 4 (8.511%) Marketing Strategy
5 4 (8.511%) Product Management
5 4 (8.511%) Stakeholder Management
6 3 (6.383%) ERP
6 3 (6.383%) Benchmarking
6 3 (6.383%) Data Analysis
6 3 (6.383%) Service Delivery
6 3 (6.383%) Disaster Recovery
6 3 (6.383%) Programme Management
Programming Languages
1 8 (17.02%) Java
2 6 (12.77%) JavaScript
3 5 (10.64%) SQL
4 2 (4.255%) Groovy
4 2 (4.255%) XAML
4 2 (4.255%) Ruby
4 2 (4.255%) VB6
4 2 (4.255%) FoxPro (VFP)
4 2 (4.255%) VB
4 2 (4.255%) C#
4 2 (4.255%) C++
4 2 (4.255%) PHP
5 1 (2.128%) Apex Code
Qualifications
1 14 (29.79%) Degree
2 3 (6.383%) CFA
3 2 (4.255%) PhD
4 1 (2.128%) Cisco Certification
4 1 (2.128%) Check Point Certification
4 1 (2.128%) CCNP
4 1 (2.128%) CCSE
4 1 (2.128%) Security Cleared
Quality Assurance & Compliance
1 4 (8.511%) QA
Vendors
1 8 (17.02%) Microsoft
2 7 (14.89%) Oracle
3 5 (10.64%) Thunderhead
4 4 (8.511%) Google
4 4 (8.511%) HP
5 2 (4.255%) Facebook
5 2 (4.255%) Twitter
5 2 (4.255%) Omniture
6 1 (2.128%) Cisco
6 1 (2.128%) CheckPoint
6 1 (2.128%) Salesforce.com
6 1 (2.128%) Adobe
6 1 (2.128%) Sourcefire
6 1 (2.128%) Fortinet
6 1 (2.128%) ProCurve
View Customer Engagement jobs Nationwide