The statistics below represent IT jobs advertised across the East of England region that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Help Desk Analyst
England / East of England
Rank 225 236 234
Rank change year-on-year
+11 -2
Permanent jobs requiring a Help Desk Analyst 20 28 41
As % of all permanent IT jobs located in the East of England 0.34% 0.39% 0.56%
As % of the Job Titles category 0.35% 0.41% 0.57%
Number of salaries quoted 17 28 37
Median salary £22,500 £20,000 £22,000
Median salary % change year-on-year
+12.50% -9.09%
90% offered a salary of more than £19,000 £17,500 £17,000
10% offered a salary of more than £25,400 £25,000 £22,500
UK excluding London median salary £21,000 £21,000 £21,500
% change year-on-year
- -2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5671 6912 7147
As % of all permanent IT jobs located in the East of England 96.35% 96.70% 97.09%
Number of salaries quoted 4625 5600 5809
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Help Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the East of England

Help Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the East of England region.

Help Desk Analyst Salary Trend in the East of England

Help Desk Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the East of England region over the 3 months to 24 February 2017.

Help Desk Analyst Salary Histogram in the East of England

Help Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the East of England region over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +11 17 £23,250 +22.36% 1
Suffolk +16 1 £26,000 +18.18%
Essex +14 1 £20,500 +17.14%
Cambridgeshire +8 1 £19,500 -22.00%
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 24 February 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Analyst in the job title.

1 24 (54.55%) Windows
2 23 (52.27%) Windows 7
3 22 (50.00%) Active Directory
4 18 (40.91%) Microsoft
5 17 (38.64%) ITIL
6 16 (36.36%) MS Office
7 11 (25.00%) MS Excel
7 11 (25.00%) Problem Management
8 9 (20.45%) Windows Server
8 9 (20.45%) Windows Server 2008
9 8 (18.18%) Process Improvement
9 8 (18.18%) Degree
10 7 (15.91%) SQL
11 6 (13.64%) TCP/IP
11 6 (13.64%) SLA
11 6 (13.64%) Office 365
12 5 (11.36%) Windows 10
12 5 (11.36%) Root Cause Analysis
12 5 (11.36%) Windows Vista
12 5 (11.36%) PL/SQL
12 5 (11.36%) Firewall
12 5 (11.36%) Wireless
13 4 (9.09%) VMware
13 4 (9.09%) Change Management
13 4 (9.09%) Thin Client
13 4 (9.09%) Terminal Services
13 4 (9.09%) Windows Server 2003
13 4 (9.09%) Fat Client
13 4 (9.09%) VMware Infrastructure
13 4 (9.09%) Hyper-V

Help Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.82%) MS Exchange
2 1 (2.27%) BizTalk Server
2 1 (2.27%) SharePoint
Applications
1 16 (36.36%) MS Office
2 11 (25.00%) MS Excel
Business Applications
1 1 (2.27%) Dynamics AX
1 1 (2.27%) Dynamics CRM
Cloud Services
1 6 (13.64%) Office 365
Communications & Networking
1 6 (13.64%) TCP/IP
2 5 (11.36%) Firewall
2 5 (11.36%) Wireless
3 4 (9.09%) Remote Desktop
4 2 (4.55%) LAN
4 2 (4.55%) WAN
5 1 (2.27%) Unified Communications
5 1 (2.27%) VoIP
Database & Business Intelligence
1 2 (4.55%) SQL Server
2 1 (2.27%) SQL Server 2005
2 1 (2.27%) SQL Server 2008
General
1 2 (4.55%) Finance
2 1 (2.27%) Back Office
2 1 (2.27%) Electronics
2 1 (2.27%) French Language
2 1 (2.27%) Games
2 1 (2.27%) Manufacturing
2 1 (2.27%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.27%) .NET
Miscellaneous
1 4 (9.09%) Fat Client
1 4 (9.09%) Thin Client
2 3 (6.82%) Data Centre
3 1 (2.27%) Analytical Skills
3 1 (2.27%) Enterprise Software
3 1 (2.27%) iPad
3 1 (2.27%) iPhone
3 1 (2.27%) Smartphone
3 1 (2.27%) Video Conferencing
Operating Systems
1 24 (54.55%) Windows
2 23 (52.27%) Windows 7
3 9 (20.45%) Windows Server
3 9 (20.45%) Windows Server 2008
4 5 (11.36%) Windows 10
4 5 (11.36%) Windows Vista
5 4 (9.09%) Windows 8
5 4 (9.09%) Windows Server 2003
6 2 (4.55%) Windows XP
7 1 (2.27%) Android
7 1 (2.27%) Windows Server 2012
Processes & Methodologies
1 17 (38.64%) ITIL
2 11 (25.00%) Problem Management
3 8 (18.18%) Process Improvement
4 5 (11.36%) Root Cause Analysis
5 4 (9.09%) Change Management
6 2 (4.55%) CRM
6 2 (4.55%) ITIL V3
7 1 (2.27%) Business Analysis
7 1 (2.27%) ERP
7 1 (2.27%) Incident Management
7 1 (2.27%) Line Management
7 1 (2.27%) Service Management
7 1 (2.27%) Software Testing
7 1 (2.27%) Time Management
7 1 (2.27%) Virtual Environments
Programming Languages
1 7 (15.91%) SQL
2 5 (11.36%) PL/SQL
3 1 (2.27%) C#
Qualifications
1 8 (18.18%) Degree
2 1 (2.27%) CCNA
2 1 (2.27%) Cisco Certification
2 1 (2.27%) MCP
Quality Assurance & Compliance
1 6 (13.64%) SLA
System Software
1 22 (50.00%) Active Directory
2 4 (9.09%) Hyper-V
2 4 (9.09%) Terminal Services
2 4 (9.09%) VMware ESXi
2 4 (9.09%) VMware Infrastructure
2 4 (9.09%) vSphere
Vendors
1 18 (40.91%) Microsoft
2 4 (9.09%) VMware
3 2 (4.55%) Citrix
4 1 (2.27%) Cisco
4 1 (2.27%) Juniper