The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 235 224 249
Rank change year-on-year
-11 +25
Permanent jobs requiring a Help Desk Analyst 33 27 34
As % of all permanent IT jobs located in the East of England 0.43% 0.38% 0.37%
As % of the Job Titles category 0.45% 0.40% 0.38%
Number of salaries quoted 26 26 29
Average salary £21,500 £16,500 £22,000
Average salary % change year-on-year
+30.30% -25.00%
90% offered a salary of more than £16,900 £16,500 £17,900
10% offered a salary of more than £25,000 £21,500 £28,000
UK excluding London average salary £21,250 £18,000 £20,000
% change year-on-year
+18.05% -10.00%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7383 6803 8882
As % of all permanent IT jobs located in the East of England 96.23% 95.70% 96.63%
Number of salaries quoted 6038 5815 7558
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the East of England

Help Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the East of England region.

Help Desk Analyst Salary Trend in the East of England

Help Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the East of England region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -13 14 £22,000 +33.33% 3
Cambridgeshire +6 12 £25,000 +56.25% 1
Essex +9 6 £20,000 - 1
Bedfordshire -13 4 £17,000 -32.00% 1
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the East of England

For the 6 months to 30 September 2014, IT jobs across the East of England region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 54 (65.85%) Windows
2 43 (52.44%) Active Directory
3 33 (40.24%) Microsoft
4 32 (39.02%) MS Office
5 30 (36.59%) Windows XP
6 17 (20.73%) MS Excel
7 14 (17.07%) Windows 7
7 14 (17.07%) ITIL
8 12 (14.63%) TCP/IP
9 9 (10.98%) Windows Server 2003
9 9 (10.98%) Legal
9 9 (10.98%) Windows Server 2008
10 8 (9.76%) Windows Vista
10 8 (9.76%) Lotus
10 8 (9.76%) IBM Notes
11 7 (8.54%) MS Exchange
12 6 (7.32%) Citrix
12 6 (7.32%) Workflow
12 6 (7.32%) Document Management
12 6 (7.32%) WorkSite
13 5 (6.10%) Asset Management
13 5 (6.10%) Service Management
14 4 (4.88%) Mentoring
14 4 (4.88%) Incident Management
15 3 (3.66%) LANDesk
16 2 (2.44%) Service Delivery
16 2 (2.44%) Finance
16 2 (2.44%) Law
16 2 (2.44%) McAfee
16 2 (2.44%) VBA

Help Desk Analyst
Top Related IT Skills in the East of England by Category

For the 6 months to 30 September 2014, IT jobs across the East of England region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (9.76%) IBM Notes
2 7 (8.54%) MS Exchange
3 6 (7.32%) WorkSite
4 1 (1.22%) Exchange Server 2007
4 1 (1.22%) Exchange Server 2010
4 1 (1.22%) Exchange Server 2013
4 1 (1.22%) Exchange Server 2003
Applications
1 32 (39.02%) MS Office
2 17 (20.73%) MS Excel
Communications & Networking
1 12 (14.63%) TCP/IP
2 1 (1.22%) SAN
General
1 9 (10.98%) Legal
2 2 (2.44%) Finance
2 2 (2.44%) Law
3 1 (1.22%) Retail
Miscellaneous
1 1 (1.22%) EPoS
1 1 (1.22%) Chip and PIN
1 1 (1.22%) Analytical Skills
Operating Systems
1 54 (65.85%) Windows
2 30 (36.59%) Windows XP
3 14 (17.07%) Windows 7
4 9 (10.98%) Windows Server 2008
4 9 (10.98%) Windows Server 2003
5 8 (9.76%) Windows Vista
6 1 (1.22%) Windows 8
6 1 (1.22%) Windows Server 2012
Processes & Methodologies
1 14 (17.07%) ITIL
2 6 (7.32%) Workflow
2 6 (7.32%) Document Management
3 5 (6.10%) Asset Management
3 5 (6.10%) Service Management
4 4 (4.88%) Incident Management
4 4 (4.88%) Mentoring
5 2 (2.44%) Service Delivery
Programming Languages
1 2 (2.44%) VBA
Qualifications
1 1 (1.22%) MCP
1 1 (1.22%) MCSE
1 1 (1.22%) MCSA
1 1 (1.22%) Microsoft Certification
1 1 (1.22%) MCITP
Quality Assurance & Compliance
1 1 (1.22%) SLA
System Software
1 43 (52.44%) Active Directory
2 1 (1.22%) Hyper-V
Vendors
1 33 (40.24%) Microsoft
2 8 (9.76%) Lotus
3 6 (7.32%) Citrix
4 3 (3.66%) LANDesk
5 2 (2.44%) McAfee
6 1 (1.22%) VMware
6 1 (1.22%) SonicWALL
6 1 (1.22%) Barracuda Networks
Letchworth, Hertfordshire
InfoLogic IT Services
Salary: £25,000 to £28,000 depending on experience
Posted: 2 hours ago
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 5 days ago
Watford, Hertfordshire
Eutopia Solutions Ltd
Salary: £20000.00 - £28000.00 per annum + package
Posted: 6 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £25,000 per annum
Posted: 6 days ago