The statistics below represent IT jobs advertised across the East of England region that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 July 2016 with a comparison to same period over 2 years.

3 months to
1 Jul 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 225 257 228
Rank change year-on-year
+32 -29
Permanent jobs requiring a Help Desk Analyst 18 25 61
As % of all permanent IT jobs located in the East of England 0.28% 0.32% 0.73%
As % of the Job Titles category 0.29% 0.33% 0.76%
Number of salaries quoted 18 23 55
Median salary £19,000 £21,000 £19,500
Median salary % change year-on-year
-9.52% +7.69%
90% offered a salary of more than £17,700 £18,175 £16,000
10% offered a salary of more than £24,300 £22,700 £29,750
UK excluding London median salary £21,500 £21,000 £22,000
% change year-on-year
+2.38% -4.54%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6256 7560 8074
As % of all permanent IT jobs located in the East of England 96.00% 97.31% 96.94%
Number of salaries quoted 5340 6266 6766
Median salary £44,000 £40,000 £41,500
Median salary % change year-on-year
+10.00% -3.61%
90% offered a salary of more than £26,000 £25,000 £25,573
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the East of England

Help Desk Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the East of England region.

Help Desk Analyst Salary Trend in the East of England

Help Desk Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the East of England region over the 3 months to 1 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +19 8 £18,000 -14.28% 2
Essex +18 6 £22,000 +25.71% 2
Bedfordshire +17 2 £23,500 +4.44%
Cambridgeshire -5 2 £23,250 +12.72% 1
Help Desk Analyst
England

Help Desk Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 1 July 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Analyst in the job title.

1 25 (53.19%) Windows
2 20 (42.55%) Microsoft
3 15 (31.91%) MS Office
4 14 (29.79%) SLA
4 14 (29.79%) Degree
5 12 (25.53%) ITIL
6 11 (23.40%) MS Excel
7 10 (21.28%) Windows 7
8 8 (17.02%) Windows 8
9 6 (12.77%) MS PowerPoint
9 6 (12.77%) Active Directory
10 5 (10.64%) A+ Certification
10 5 (10.64%) Progress
10 5 (10.64%) MCP
10 5 (10.64%) Incident Management
10 5 (10.64%) Logistics
10 5 (10.64%) Network+ Certification
11 4 (8.51%) Office 365
11 4 (8.51%) TCP/IP
11 4 (8.51%) Citrix
12 3 (6.38%) Windows Server 2003
12 3 (6.38%) Remedy
12 3 (6.38%) PL/SQL
12 3 (6.38%) SQL
12 3 (6.38%) Service Management
12 3 (6.38%) ITSM
12 3 (6.38%) Windows Vista
12 3 (6.38%) Root Cause Analysis
12 3 (6.38%) Performance Monitoring
12 3 (6.38%) Problem Management

Help Desk Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.26%) MS Exchange
2 1 (2.13%) Blackberry Enterprise Server
Applications
1 15 (31.91%) MS Office
2 11 (23.40%) MS Excel
3 6 (12.77%) MS PowerPoint
Cloud Services
1 4 (8.51%) Office 365
Communications & Networking
1 4 (8.51%) TCP/IP
2 1 (2.13%) Firewall
2 1 (2.13%) LAN
Database & Business Intelligence
1 1 (2.13%) Oracle Database
General
1 2 (4.26%) Retail
2 1 (2.13%) Finance
Miscellaneous
1 2 (4.26%) Computer Science
1 2 (4.26%) Data Centre
1 2 (4.26%) Driving Licence
2 1 (2.13%) Analytical Skills
2 1 (2.13%) Blackberry
2 1 (2.13%) Handset
Operating Systems
1 25 (53.19%) Windows
2 10 (21.28%) Windows 7
3 8 (17.02%) Windows 8
4 3 (6.38%) Windows Server
4 3 (6.38%) Windows Server 2003
4 3 (6.38%) Windows Server 2008
4 3 (6.38%) Windows Vista
5 1 (2.13%) Linux
5 1 (2.13%) Windows Phone
Processes & Methodologies
1 12 (25.53%) ITIL
2 5 (10.64%) Incident Management
2 5 (10.64%) Logistics
3 3 (6.38%) ITSM
3 3 (6.38%) Performance Monitoring
3 3 (6.38%) Problem Management
3 3 (6.38%) Process Improvement
3 3 (6.38%) Root Cause Analysis
3 3 (6.38%) Service Management
4 2 (4.26%) Asset Management
4 2 (4.26%) IT Asset Management
5 1 (2.13%) Project Management
Programming Languages
1 3 (6.38%) PL/SQL
1 3 (6.38%) SQL
Qualifications
1 14 (29.79%) Degree
2 5 (10.64%) A+ Certification
2 5 (10.64%) MCP
2 5 (10.64%) Network+ Certification
3 2 (4.26%) CCNA
3 2 (4.26%) Cisco Certification
3 2 (4.26%) HND
3 2 (4.26%) MCSE
3 2 (4.26%) Microsoft Certification
4 1 (2.13%) ITIL Certification
Quality Assurance & Compliance
1 14 (29.79%) SLA
System Software
1 6 (12.77%) Active Directory
Vendors
1 20 (42.55%) Microsoft
2 5 (10.64%) Progress
3 4 (8.51%) Citrix
4 3 (6.38%) Remedy
5 2 (4.26%) Cisco
6 1 (2.13%) Mitel
6 1 (2.13%) Oracle
6 1 (2.13%) Red Box
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