The statistics below represent IT jobs advertised across the East of England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Help Desk Support Analyst
England / East of England
Rank 223 249 250
Rank change year-on-year
+26 +1
Permanent jobs requiring a Help Desk Support Analyst 19 20 23
As % of all permanent IT jobs located in the East of England 0.32% 0.28% 0.32%
As % of the Job Titles category 0.34% 0.29% 0.33%
Number of salaries quoted 16 20 20
Median salary £23,250 £22,000 £17,875
Median salary % change year-on-year
+5.68% +23.07%
90% offered a salary of more than £19,000 £17,450 £16,500
10% offered a salary of more than £25,500 £25,250 £22,500
UK excluding London median salary £21,250 £21,500 £21,250
% change year-on-year
-1.16% +1.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
5652 6844 7027
As % of all permanent IT jobs located in the East of England 96.32% 96.83% 97.08%
Number of salaries quoted 4626 5563 5724
Median salary £45,000 £43,250 £42,500
Median salary % change year-on-year
+4.04% +1.76%
90% offered a salary of more than £26,000 £25,500 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Help Desk Support Analyst
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in the East of England

Help Desk Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the East of England region.

Help Desk Support Analyst Salary Trend in the East of England

Help Desk Support Analyst
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the East of England region over the 3 months to 21 February 2017.

Help Desk Support Analyst Salary Histogram in the East of England

Help Desk Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the East of England region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +21 17 £23,250 +16.25%
Essex +17 1 £20,500 +17.14%
Suffolk +14 1 £26,000 +18.18%
Help Desk Support Analyst
England

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 21 February 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Help Desk Support Analyst in the job title.

1 23 (54.76%) Windows
2 22 (52.38%) Windows 7
3 21 (50.00%) Active Directory
4 17 (40.48%) Microsoft
5 15 (35.71%) MS Office
5 15 (35.71%) ITIL
6 10 (23.81%) Problem Management
6 10 (23.81%) MS Excel
7 9 (21.43%) Windows Server 2008
7 9 (21.43%) Degree
7 9 (21.43%) Windows Server
8 8 (19.05%) Process Improvement
8 8 (19.05%) SQL
9 6 (14.29%) PL/SQL
9 6 (14.29%) TCP/IP
9 6 (14.29%) SLA
9 6 (14.29%) Root Cause Analysis
9 6 (14.29%) Office 365
10 5 (11.90%) Windows 10
10 5 (11.90%) Windows Vista
10 5 (11.90%) Firewall
10 5 (11.90%) Wireless
11 4 (9.52%) VMware
11 4 (9.52%) Change Management
11 4 (9.52%) Thin Client
11 4 (9.52%) Terminal Services
11 4 (9.52%) Windows Server 2003
11 4 (9.52%) vSphere
11 4 (9.52%) VMware Infrastructure
11 4 (9.52%) Fat Client

Help Desk Support Analyst Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.14%) MS Exchange
2 1 (2.38%) BizTalk Server
2 1 (2.38%) SharePoint
Applications
1 15 (35.71%) MS Office
2 10 (23.81%) MS Excel
Business Applications
1 1 (2.38%) Dynamics AX
1 1 (2.38%) Dynamics CRM
Cloud Services
1 6 (14.29%) Office 365
Communications & Networking
1 6 (14.29%) TCP/IP
2 5 (11.90%) Firewall
2 5 (11.90%) Wireless
3 4 (9.52%) Remote Desktop
4 2 (4.76%) LAN
4 2 (4.76%) WAN
5 1 (2.38%) Unified Communications
5 1 (2.38%) VoIP
Database & Business Intelligence
1 2 (4.76%) SQL Server
2 1 (2.38%) SQL Server 2005
2 1 (2.38%) SQL Server 2008
General
1 1 (2.38%) Back Office
1 1 (2.38%) Electronics
1 1 (2.38%) French Language
1 1 (2.38%) Games
1 1 (2.38%) Manufacturing
1 1 (2.38%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.38%) .NET
Miscellaneous
1 4 (9.52%) Fat Client
1 4 (9.52%) Thin Client
2 3 (7.14%) Data Centre
3 1 (2.38%) Analytical Skills
3 1 (2.38%) Enterprise Software
3 1 (2.38%) iPad
3 1 (2.38%) iPhone
3 1 (2.38%) Smartphone
3 1 (2.38%) Video Conferencing
Operating Systems
1 23 (54.76%) Windows
2 22 (52.38%) Windows 7
3 9 (21.43%) Windows Server
3 9 (21.43%) Windows Server 2008
4 5 (11.90%) Windows 10
4 5 (11.90%) Windows Vista
5 4 (9.52%) Windows 8
5 4 (9.52%) Windows Server 2003
6 2 (4.76%) Windows XP
7 1 (2.38%) Android
7 1 (2.38%) Windows Server 2012
Processes & Methodologies
1 15 (35.71%) ITIL
2 10 (23.81%) Problem Management
3 8 (19.05%) Process Improvement
4 6 (14.29%) Root Cause Analysis
5 4 (9.52%) Change Management
6 2 (4.76%) CRM
7 1 (2.38%) Business Analysis
7 1 (2.38%) ERP
7 1 (2.38%) Incident Management
7 1 (2.38%) Line Management
7 1 (2.38%) Service Management
7 1 (2.38%) Software Testing
7 1 (2.38%) Virtual Environments
Programming Languages
1 8 (19.05%) SQL
2 6 (14.29%) PL/SQL
3 1 (2.38%) C#
Qualifications
1 9 (21.43%) Degree
2 1 (2.38%) CCNA
2 1 (2.38%) Cisco Certification
2 1 (2.38%) MCP
Quality Assurance & Compliance
1 6 (14.29%) SLA
System Software
1 21 (50.00%) Active Directory
2 4 (9.52%) Hyper-V
2 4 (9.52%) Terminal Services
2 4 (9.52%) VMware ESXi
2 4 (9.52%) VMware Infrastructure
2 4 (9.52%) vSphere
Vendors
1 17 (40.48%) Microsoft
2 4 (9.52%) VMware
3 2 (4.76%) Citrix
4 1 (2.38%) Cisco
4 1 (2.38%) Juniper