The table below looks at the statistics for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 167 173 138
Rank change year-on-year
+6 -35
Permanent jobs requiring a Technical Support 90 74 154
As % of all permanent IT jobs located in the East of England 1.25% 1.12% 1.79%
As % of the Job Titles category 1.31% 1.16% 1.88%
Number of salaries quoted 81 65 107
Average salary £30,000 £29,000 £26,500
Average salary % change year-on-year
+3.44% +9.43%
90% offered a salary of more than £20,000 £21,000 £22,000
10% offered a salary of more than £48,500 £54,500 £35,000
UK excluding London average salary £32,500 £30,000 £30,000
% change year-on-year
+8.33% -
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6887 6356 8187
As % of all permanent IT jobs located in the East of England 95.31% 96.32% 95.15%
Number of salaries quoted 5580 5135 7089
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 26 January 2015.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 36 £30,000 +3.44% 2
Bedfordshire +7 19 £22,500 -2.17%
Cambridgeshire -12 19 £30,000 - 4
Essex -4 18 £45,000 -16.66% 2
Suffolk -1 1 £31,500 +26.00%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 26 January 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 67 (37.02%) Microsoft
2 62 (34.25%) Windows
3 44 (24.31%) SQL
4 43 (23.76%) Linux
5 35 (19.34%) Analytical Skills
6 34 (18.78%) MySQL
7 33 (18.23%) Internet
8 31 (17.13%) ITIL
9 29 (16.02%) MS Office
10 28 (15.47%) UNIX
10 28 (15.47%) Active Directory
11 27 (14.92%) MS Excel
12 26 (14.36%) XML
13 25 (13.81%) Degree
13 25 (13.81%) Windows Server 2008
14 24 (13.26%) SOAP
14 24 (13.26%) Windows Server 2003
15 23 (12.71%) .NET
16 22 (12.15%) Windows XP
17 20 (11.05%) HTML
17 20 (11.05%) Incident Management
17 20 (11.05%) VMware
18 18 (9.94%) Windows Vista
18 18 (9.94%) Computer Science
18 18 (9.94%) Red Hat Enterprise Linux
18 18 (9.94%) ASP.NET
18 18 (9.94%) SQL Server
18 18 (9.94%) WAN
19 17 (9.39%) JavaScript
20 16 (8.84%) Red Hat

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 26 January 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (7.73%) ColdFusion
2 10 (5.52%) MS Exchange
3 6 (3.31%) Exchange Server 2010
4 5 (2.76%) Tomcat
4 5 (2.76%) JBoss
5 4 (2.21%) Apache
5 4 (2.21%) Exchange Server 2013
5 4 (2.21%) Blackberry Enterprise Server
5 4 (2.21%) Exchange Server 2003
6 3 (1.66%) SharePoint
7 2 (1.10%) IIS
7 2 (1.10%) Exchange Server 2007
7 2 (1.10%) Oracle Application Server
7 2 (1.10%) Lync
8 1 (0.55%) GlassFish
8 1 (0.55%) WebLogic
8 1 (0.55%) SAS
Applications
1 29 (16.02%) MS Office
2 27 (14.92%) MS Excel
3 1 (0.55%) Photoshop
Business Applications
1 6 (3.31%) Dynamics AX
2 2 (1.10%) RiskWrite
3 1 (0.55%) Oracle Cash Management
3 1 (0.55%) Dynamics GP
3 1 (0.55%) SAP FI-AP
3 1 (0.55%) Oracle General Ledger
3 1 (0.55%) Oracle Financials
3 1 (0.55%) Agresso
3 1 (0.55%) SAP FI
3 1 (0.55%) SAP FI/CO
3 1 (0.55%) SAP CO
Cloud Services
1 2 (1.10%) SaaS
1 2 (1.10%) PaaS
1 2 (1.10%) Office 365
2 1 (0.55%) Google Apps
Communications & Networking
1 33 (18.23%) Internet
2 18 (9.94%) WAN
3 12 (6.63%) TCP/IP
3 12 (6.63%) Firewall
4 10 (5.52%) VPN
4 10 (5.52%) LAN
5 7 (3.87%) DNS
5 7 (3.87%) VLAN
6 5 (2.76%) DHCP
7 4 (2.21%) Broadband
7 4 (2.21%) Junos
7 4 (2.21%) Fibre Channel
8 3 (1.66%) MPLS
8 3 (1.66%) PBX
8 3 (1.66%) VoIP
8 3 (1.66%) ISDN
9 2 (1.10%) SAN
9 2 (1.10%) FTP
9 2 (1.10%) iSCSI
10 1 (0.55%) LTE
Database & Business Intelligence
1 34 (18.78%) MySQL
2 18 (9.94%) SQL Server
3 8 (4.42%) DB2
4 5 (2.76%) SQL Server Reporting Services
5 3 (1.66%) Oracle Database
6 2 (1.10%) Relational Database
6 2 (1.10%) RDBMS
6 2 (1.10%) PostgreSQL
6 2 (1.10%) SQL Server 2008
7 1 (0.55%) SQL Server 2005
7 1 (0.55%) QlikView
7 1 (0.55%) SQL Server Analysis Services
7 1 (0.55%) MS Access
7 1 (0.55%) Data Warehouse
Development Applications
1 1 (0.55%) Toad
1 1 (0.55%) InstallShield
1 1 (0.55%) Subversion
1 1 (0.55%) JIRA
1 1 (0.55%) Git (software)
General
1 16 (8.84%) Finance
2 8 (4.42%) Advertising
3 6 (3.31%) Manufacturing
3 6 (3.31%) Marketing
4 5 (2.76%) Danish Language
4 5 (2.76%) French Language
4 5 (2.76%) Norwegian Language
4 5 (2.76%) Telecoms
5 3 (1.66%) Local Government
5 3 (1.66%) Dutch Language
5 3 (1.66%) Retail
6 2 (1.10%) Billing
6 2 (1.10%) German Language
6 2 (1.10%) Electronics
7 1 (0.55%) Back Office
7 1 (0.55%) Law
7 1 (0.55%) Legal
7 1 (0.55%) Banking
7 1 (0.55%) General Ledger
Libraries, Frameworks & Software Standards
1 26 (14.36%) XML
2 24 (13.26%) SOAP
3 23 (12.71%) .NET
4 20 (11.05%) HTML
5 18 (9.94%) ASP.NET
6 14 (7.73%) DHTML
6 14 (7.73%) DOM
7 4 (2.21%) Web Services
8 3 (1.66%) Application Packaging
8 3 (1.66%) CSS
9 2 (1.10%) J2EE
9 2 (1.10%) XHTML
9 2 (1.10%) LAMP
10 1 (0.55%) EDI
10 1 (0.55%) Middleware
10 1 (0.55%) Oracle Fusion
10 1 (0.55%) JSP
10 1 (0.55%) COM+
Miscellaneous
1 35 (19.34%) Analytical Skills
2 18 (9.94%) Computer Science
3 14 (7.73%) Blackberry
4 13 (7.18%) iSeries
5 12 (6.63%) AS400
6 9 (4.97%) iPad
6 9 (4.97%) iPhone
7 8 (4.42%) Clustering
7 8 (4.42%) Mathematics
8 5 (2.76%) LPAR
9 4 (2.21%) Learning Management System
10 3 (1.66%) Replication
10 3 (1.66%) Management Information System
11 2 (1.10%) PKI
11 2 (1.10%) Enterprise Software
11 2 (1.10%) User Experience
12 1 (0.55%) PDA
12 1 (0.55%) Physics
12 1 (0.55%) Wiki
12 1 (0.55%) Fat Client
Operating Systems
1 62 (34.25%) Windows
2 43 (23.76%) Linux
3 28 (15.47%) UNIX
4 25 (13.81%) Windows Server 2008
5 24 (13.26%) Windows Server 2003
6 22 (12.15%) Windows XP
7 18 (9.94%) Windows Vista
7 18 (9.94%) Red Hat Enterprise Linux
8 10 (5.52%) Apple iOS
8 10 (5.52%) Android
9 9 (4.97%) Mac OS X
10 8 (4.42%) Windows 8
10 8 (4.42%) Windows Server 2012
10 8 (4.42%) Windows 7
11 5 (2.76%) OS/400
Processes & Methodologies
1 31 (17.13%) ITIL
2 20 (11.05%) Incident Management
3 14 (7.73%) Six Sigma
3 14 (7.73%) Disaster Recovery
4 9 (4.97%) Business Intelligence
4 9 (4.97%) Configuration Management
4 9 (4.97%) Performance Management
5 6 (3.31%) Time Management
5 6 (3.31%) ITIL V3
5 6 (3.31%) Kalman Filter
6 5 (2.76%) DevOps
6 5 (2.76%) Coaching
6 5 (2.76%) High Availability
6 5 (2.76%) Project Management
7 4 (2.21%) CRM
7 4 (2.21%) Migration
7 4 (2.21%) Mobile Device Management
8 3 (1.66%) Mentoring
8 3 (1.66%) Service Delivery
8 3 (1.66%) Statistical Analysis
Programming Languages
1 44 (24.31%) SQL
2 17 (9.39%) JavaScript
3 14 (7.73%) PHP
4 8 (4.42%) RPG
4 8 (4.42%) C#
4 8 (4.42%) COBOL
5 7 (3.87%) Java
6 6 (3.31%) PowerShell
6 6 (3.31%) C
7 3 (1.66%) Shell Script
8 2 (1.10%) VB.NET
8 2 (1.10%) Bash Shell
8 2 (1.10%) C++
9 1 (0.55%) VB
9 1 (0.55%) ABAP
9 1 (0.55%) VBA
9 1 (0.55%) VB6
Qualifications
1 25 (13.81%) Degree
2 14 (7.73%) Six Sigma Green Belt
3 10 (5.52%) A+ Certification
4 6 (3.31%) Cisco Certification
4 6 (3.31%) CCNA
5 5 (2.76%) MCP
5 5 (2.76%) MCSE
5 5 (2.76%) Microsoft Certification
6 4 (2.21%) VMware Certified Professional (VCP)
6 4 (2.21%) CCNP
7 2 (1.10%) Security Cleared
8 1 (0.55%) SC Cleared
8 1 (0.55%) CCA
8 1 (0.55%) JNCIA
Quality Assurance & Compliance
1 9 (4.97%) SLA
2 2 (1.10%) QA
System Software
1 28 (15.47%) Active Directory
2 14 (7.73%) VMware Infrastructure
3 6 (3.31%) VMware ESXi
4 5 (2.76%) Hyper-V
5 3 (1.66%) Terminal Services
6 2 (1.10%) VMware ESX
6 2 (1.10%) vSphere
7 1 (0.55%) XenApp
7 1 (0.55%) Microsoft App-V
Systems Management
1 3 (1.66%) SCCM
2 2 (1.10%) ZENworks
3 1 (0.55%) Norton AntiVirus
3 1 (0.55%) Backup Exec
3 1 (0.55%) WSUS
3 1 (0.55%) Tivoli
Vendors
1 67 (37.02%) Microsoft
2 20 (11.05%) VMware
3 16 (8.84%) Red Hat
4 14 (7.73%) Oracle
5 11 (6.08%) Cisco
6 9 (4.97%) Apple
7 8 (4.42%) Citrix
8 6 (3.31%) Juniper
8 6 (3.31%) F5
9 5 (2.76%) Symantec
9 5 (2.76%) NETGEAR
9 5 (2.76%) HP
10 4 (2.21%) Dell
11 3 (1.66%) CheckPoint
12 2 (1.10%) SAP
12 2 (1.10%) EnterpriseDB
12 2 (1.10%) Lumesse
13 1 (0.55%) Twitter
13 1 (0.55%) Kaspersky
13 1 (0.55%) Veeam
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