The first table below looks at the demand for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 151 193 163
Rank change year-on-year
+42 -30
Permanent jobs requiring a Technical Support 113 62 116
As % of all permanent IT jobs located in the East of England 1.41% 0.81% 1.38%
As % of the Job Titles category 1.48% 0.85% 1.42%
Number of salaries quoted 95 46 109
Average salary £32,500 £31,000 £29,000
Average salary % change year-on-year
+4.83% +6.89%
90% offered a salary of more than £20,000 £20,000 £20,800
10% offered a salary of more than £45,000 £46,250 £43,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7643 7278 8156
As % of all permanent IT jobs located in the East of England 95.65% 94.62% 96.89%
Number of salaries quoted 6389 6239 6947
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
England

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 25 July 2014.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +28 55 £32,500 +4.83% 2
Bedfordshire +5 29 £27,500 -35.29% 2
Cambridgeshire +3 23 £42,500 +57.40% 6
Norfolk +21 4 £20,000 +5.26% 1
Suffolk +4 2 £28,750 -22.29% 1
Essex -2 1 £80,000 +79.77%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 25 July 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 112 (53.33%) Windows
2 97 (46.19%) Microsoft
3 55 (26.19%) MS Excel
4 52 (24.76%) VMware
5 48 (22.86%) Citrix
6 47 (22.38%) MS Office
7 41 (19.52%) Active Directory
8 35 (16.67%) SQL
8 35 (16.67%) Windows Server 2008
9 33 (15.71%) LAN
10 32 (15.24%) SQL Server
11 30 (14.29%) Windows Server 2003
12 28 (13.33%) Linux
13 27 (12.86%) UNIX
14 26 (12.38%) Windows XP
14 26 (12.38%) TCP/IP
14 26 (12.38%) VMware Infrastructure
15 23 (10.95%) Firewall
15 23 (10.95%) Legal
16 22 (10.48%) Finance
17 21 (10.00%) Degree
18 20 (9.52%) ITIL
19 19 (9.05%) HTML
19 19 (9.05%) Network Management
20 18 (8.57%) .NET
20 18 (8.57%) DNS
21 17 (8.10%) MS Exchange
22 16 (7.62%) SLA
23 15 (7.14%) JavaScript
23 15 (7.14%) XML

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 25 July 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (8.10%) MS Exchange
2 7 (3.33%) SharePoint
3 5 (2.38%) Lotus Domino
4 4 (1.90%) IBM Notes
4 4 (1.90%) Exchange Server 2007
4 4 (1.90%) Lync
5 3 (1.43%) Exchange Server 2010
5 3 (1.43%) Moodle
6 2 (0.95%) WebLogic
6 2 (0.95%) Apache
7 1 (0.48%) Documentum
7 1 (0.48%) Blackberry Enterprise Server
7 1 (0.48%) SharePoint Server
Applications
1 55 (26.19%) MS Excel
2 47 (22.38%) MS Office
3 1 (0.48%) Spreadsheet
Business Applications
1 5 (2.38%) Dynamics AX
1 5 (2.38%) Dynamics GP
2 1 (0.48%) Oracle HRMS
Cloud Services
1 6 (2.86%) SaaS
2 4 (1.90%) PaaS
2 4 (1.90%) Office 365
3 1 (0.48%) Taleo
Communications & Networking
1 33 (15.71%) LAN
2 26 (12.38%) TCP/IP
3 23 (10.95%) Firewall
4 18 (8.57%) DNS
5 14 (6.67%) WAN
6 12 (5.71%) DHCP
7 11 (5.24%) VPN
8 8 (3.81%) VoIP
9 6 (2.86%) Wireless
10 5 (2.38%) SAN
11 4 (1.90%) MPLS
11 4 (1.90%) VLAN
11 4 (1.90%) Wi-Fi
11 4 (1.90%) ISDN
11 4 (1.90%) PBX
12 3 (1.43%) LTE
13 2 (0.95%) Unified Communications
13 2 (0.95%) Radio Access Network
13 2 (0.95%) 3GPP
14 1 (0.48%) Network Security
Database & Business Intelligence
1 32 (15.24%) SQL Server
2 14 (6.67%) MySQL
3 6 (2.86%) SQL Server Reporting Services
4 2 (0.95%) Oracle Database
5 1 (0.48%) Oracle BI EE
5 1 (0.48%) MS Access
5 1 (0.48%) Text Mining
Development Applications
1 3 (1.43%) PowerBuilder
General
1 23 (10.95%) Legal
2 22 (10.48%) Finance
3 15 (7.14%) Pharmaceutical
4 9 (4.29%) Retail
5 8 (3.81%) Telecoms
6 7 (3.33%) Manufacturing
7 6 (2.86%) French Language
8 4 (1.90%) Banking
9 3 (1.43%) Danish Language
9 3 (1.43%) Norwegian Language
9 3 (1.43%) Swedish Language
9 3 (1.43%) Advertising
10 2 (0.95%) Marketing
11 1 (0.48%) Electronics
Libraries, Frameworks & Software Standards
1 19 (9.05%) HTML
2 18 (8.57%) .NET
3 15 (7.14%) XML
4 12 (5.71%) ASP.NET
5 10 (4.76%) Classic ASP
6 9 (4.29%) CSS
7 4 (1.90%) Web Services
8 3 (1.43%) J2EE
9 2 (0.95%) LAMP
9 2 (0.95%) .NET Framework
10 1 (0.48%) jQuery
10 1 (0.48%) ADO.NET Entity Framework
10 1 (0.48%) Ajax
10 1 (0.48%) COM
Miscellaneous
1 10 (4.76%) Mathematics
2 6 (2.86%) AS400
2 6 (2.86%) iSeries
3 5 (2.38%) Blackberry
4 4 (1.90%) iPhone
4 4 (1.90%) iPad
5 3 (1.43%) EqualLogic
5 3 (1.43%) VLE
6 2 (0.95%) Management Information System
7 1 (0.48%) Handset
7 1 (0.48%) APACS
7 1 (0.48%) Physics
7 1 (0.48%) Computer Science
7 1 (0.48%) Life Science
7 1 (0.48%) Wiki
7 1 (0.48%) Video Conferencing
7 1 (0.48%) SecurID
7 1 (0.48%) Informatics
7 1 (0.48%) Visualisation
7 1 (0.48%) Mobile App
Operating Systems
1 112 (53.33%) Windows
2 35 (16.67%) Windows Server 2008
3 30 (14.29%) Windows Server 2003
4 28 (13.33%) Linux
5 27 (12.86%) UNIX
6 26 (12.38%) Windows XP
7 10 (4.76%) Windows 7
8 9 (4.29%) CentOS
8 9 (4.29%) Ubuntu
9 8 (3.81%) Windows Vista
10 7 (3.33%) Windows Server 2012
11 6 (2.86%) Red Hat Enterprise Linux
11 6 (2.86%) OS/400
12 5 (2.38%) Android
13 4 (1.90%) Mac OS X
13 4 (1.90%) Apple iOS
14 3 (1.43%) Windows 8
14 3 (1.43%) Solaris
15 1 (0.48%) VMS
15 1 (0.48%) Windows Phone 8
Processes & Methodologies
1 20 (9.52%) ITIL
2 19 (9.05%) Network Management
3 14 (6.67%) Business Intelligence
4 9 (4.29%) Online Security
5 7 (3.33%) Root Cause Analysis
6 6 (2.86%) Problem Management
7 5 (2.38%) CRM
7 5 (2.38%) E-Commerce
8 4 (1.90%) Configuration Management
8 4 (1.90%) Service Management
8 4 (1.90%) Mobile Device Management
9 3 (1.43%) Performance Tuning
9 3 (1.43%) Service Delivery
9 3 (1.43%) Business Continuity
9 3 (1.43%) Web Design
9 3 (1.43%) Project Management
9 3 (1.43%) Release Management
9 3 (1.43%) Analytics
9 3 (1.43%) Disaster Recovery
10 2 (0.95%) Performance Management
Programming Languages
1 35 (16.67%) SQL
2 15 (7.14%) JavaScript
3 14 (6.67%) Python
4 12 (5.71%) C#
5 10 (4.76%) Java
6 9 (4.29%) C
7 8 (3.81%) PHP
8 6 (2.86%) Perl
9 3 (1.43%) PL/SQL
9 3 (1.43%) VB
10 2 (0.95%) Bash Shell
10 2 (0.95%) C++
11 1 (0.48%) VB.NET
11 1 (0.48%) T-SQL
Qualifications
1 21 (10.00%) Degree
2 11 (5.24%) Microsoft Certification
3 7 (3.33%) Cisco Certification
4 6 (2.86%) MCSE
5 5 (2.38%) CCNA
6 4 (1.90%) A+ Certification
6 4 (1.90%) ITIL Certification
7 2 (0.95%) Security Cleared
8 1 (0.48%) HND
8 1 (0.48%) Postgraduate
Quality Assurance & Compliance
1 16 (7.62%) SLA
2 5 (2.38%) QA
System Software
1 41 (19.52%) Active Directory
2 26 (12.38%) VMware Infrastructure
3 12 (5.71%) VMware ESX
4 8 (3.81%) vSphere
5 5 (2.38%) Citrix Presentation Server
6 4 (1.90%) Terminal Services
7 3 (1.43%) Hyper-V
Systems Management
1 1 (0.48%) Backup Exec
1 1 (0.48%) McAfee ePO
Vendors
1 97 (46.19%) Microsoft
2 52 (24.76%) VMware
3 48 (22.86%) Citrix
4 12 (5.71%) Red Hat
5 10 (4.76%) Cisco
6 9 (4.29%) Dell
7 6 (2.86%) Oracle
8 5 (2.38%) Lotus
8 5 (2.38%) CheckPoint
8 5 (2.38%) McAfee
8 5 (2.38%) Guidewire
9 4 (1.90%) HP
9 4 (1.90%) Apple
10 2 (0.95%) Salesforce.com
10 2 (0.95%) Sun
10 2 (0.95%) Avaya
10 2 (0.95%) Wind River
11 1 (0.48%) F5
11 1 (0.48%) Blue Coat
11 1 (0.48%) Juniper
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Awesome+Prospects
Posted: 8 hours ago
Central London, London, Hounslow, Slough,...
XIST4 IT LIMITED
Salary: £40-50,000 + Good Benefits
Posted: 10 hours ago
Cambridge, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 11 hours ago
Cambridge, Cambridgeshire
Redrock Consulting Ltd
Salary: £25 - £30 per annum
Posted: Yesterday
Norfolk
Capita Resourcing - IT Resourcing
Salary: £18000 - £23000 per annum + Bonus
Posted: Yesterday
Cambridgeshire
DP Connect
Salary: £20000 - £25000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
EXCELerate
Salary: Up to £35,000 per annum Circa £35k & Corporate Benefits Package
Posted: 3 days ago
Luton, Bedfordshire
Understanding Recruitment
Salary: £30000 - £40000 per annum + bonus + benefits
Posted: 5 days ago
Bedford
Capita - ITIN
Salary: £18000.00 - £23000.00 per annum
Posted: 16 days ago