The statistics below represent IT jobs advertised across the East of England region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 May 2016 with a comparison to same period over 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 196 199 185
Rank change year-on-year
+3 -14
Permanent jobs requiring a Technical Support 60 77 110
As % of all permanent IT jobs located in the East of England 0.91% 1.03% 1.30%
As % of the Job Titles category 0.95% 1.06% 1.34%
Number of salaries quoted 46 71 104
Median salary £35,000 £24,500 £30,000
Median salary % change year-on-year
+42.85% -18.33%
90% offered a salary of more than £22,500 £20,500 £21,500
10% offered a salary of more than £40,750 £38,000 £40,000
UK excluding London median salary £27,500 £28,500 £30,000
% change year-on-year
-3.50% -5.00%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6335 7292 8228
As % of all permanent IT jobs located in the East of England 95.93% 97.64% 97.30%
Number of salaries quoted 5335 6001 6841
Median salary £45,000 £41,500 £40,000
Median salary % change year-on-year
+8.43% +3.75%
90% offered a salary of more than £27,000 £25,000 £25,000
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 27 May 2016.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +26 31 £36,750 +41.34% 2
Cambridgeshire -6 12 £28,500 +16.32% 2
Suffolk +13 7 £35,000 +59.09%
Essex +7 5 £60,000 +70.21% 1
Bedfordshire -13 4 £38,750 +80.23% 2
Norfolk - 2 £37,500 - 1
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 27 May 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Technical Support in the job title.

1 51 (40.16%) Microsoft
2 50 (39.37%) Windows
3 41 (32.28%) ITIL
4 37 (29.13%) SQL
5 32 (25.20%) Active Directory
6 29 (22.83%) MS Excel
7 28 (22.05%) MS Office
8 22 (17.32%) SLA
8 22 (17.32%) Degree
9 20 (15.75%) Windows Server 2008
10 18 (14.17%) VMware
10 18 (14.17%) Firewall
10 18 (14.17%) Validation
11 17 (13.39%) SC Cleared
11 17 (13.39%) Security Cleared
12 16 (12.60%) MS Exchange
12 16 (12.60%) IBM
12 16 (12.60%) Microsoft Certification
12 16 (12.60%) Unix
13 15 (11.81%) Business Activity Monitoring
13 15 (11.81%) SQL Server
13 15 (11.81%) BizTalk Server
13 15 (11.81%) Windows Server 2003
13 15 (11.81%) VMware Infrastructure
13 15 (11.81%) WCF
14 14 (11.02%) Windows Server
15 13 (10.24%) Project Management
15 13 (10.24%) Finance
15 13 (10.24%) TCP/IP
16 12 (9.45%) Incident Management

Technical Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.60%) MS Exchange
2 15 (11.81%) BizTalk Server
3 8 (6.30%) Exchange Server 2010
4 4 (3.15%) WebSphere
5 2 (1.57%) Exchange Server 2013
6 1 (0.79%) Blackberry Enterprise Server
6 1 (0.79%) CMS
6 1 (0.79%) IBM Domino
6 1 (0.79%) IBM Notes
6 1 (0.79%) IIS
6 1 (0.79%) Skype for Business
Applications
1 29 (22.83%) MS Excel
2 28 (22.05%) MS Office
Business Applications
1 3 (2.36%) Dynamics CRM
2 1 (0.79%) Dynamics AX
2 1 (0.79%) Sage X3
2 1 (0.79%) SAP Oil and Gas
Cloud Services
1 7 (5.51%) Office 365
2 1 (0.79%) Google Apps
Communications & Networking
1 18 (14.17%) Firewall
2 13 (10.24%) TCP/IP
3 11 (8.66%) WAN
4 8 (6.30%) VoIP
5 6 (4.72%) CTI
6 5 (3.94%) DHCP
6 5 (3.94%) Wireshark
7 4 (3.15%) DNS
8 3 (2.36%) ADSL
8 3 (2.36%) LAN
8 3 (2.36%) Softswitch
9 2 (1.57%) Broadband
9 2 (1.57%) Ethernet
9 2 (1.57%) IP Telephony
9 2 (1.57%) ISDN
9 2 (1.57%) PBX
9 2 (1.57%) VLAN
9 2 (1.57%) WLAN
10 1 (0.79%) SAN
10 1 (0.79%) VPN
Database & Business Intelligence
1 15 (11.81%) SQL Server
2 6 (4.72%) SQL Server 2008
3 5 (3.94%) SQL Server 2012
4 2 (1.57%) Text Mining
5 1 (0.79%) Crystal Reports
5 1 (0.79%) MySQL
5 1 (0.79%) Oracle Database
5 1 (0.79%) Oracle Database 11g
5 1 (0.79%) Oracle Database 12c
5 1 (0.79%) Relational Database
5 1 (0.79%) SQL Server Analysis Services
5 1 (0.79%) SQL Server Reporting Services
Development Applications
1 3 (2.36%) Selenium
2 1 (0.79%) MorphX
General
1 13 (10.24%) Finance
2 10 (7.87%) Telecoms
3 8 (6.30%) Marketing
4 4 (3.15%) Electronics
4 4 (3.15%) Spanish Language
5 3 (2.36%) Manufacturing
6 1 (0.79%) Aerospace
6 1 (0.79%) French Language
6 1 (0.79%) German Language
6 1 (0.79%) Law
6 1 (0.79%) Legal
6 1 (0.79%) Retail
Libraries, Frameworks & Software Standards
1 15 (11.81%) WCF
2 9 (7.09%) .NET
3 4 (3.15%) WebSphere MQ
4 3 (2.36%) XML
5 2 (1.57%) J2EE
5 2 (1.57%) SOAP
5 2 (1.57%) Web Services
6 1 (0.79%) ODBC
6 1 (0.79%) XSL
Miscellaneous
1 11 (8.66%) Analytical Skills
2 9 (7.09%) Blackberry
3 8 (6.30%) Statistics
4 7 (5.51%) Handset
4 7 (5.51%) Mainframe
5 6 (4.72%) Clustering
6 5 (3.94%) Computer Science
7 4 (3.15%) Augmented Reality
7 4 (3.15%) iPad
8 3 (2.36%) Data Centre
8 3 (2.36%) iPhone
8 3 (2.36%) Life Science
9 2 (1.57%) iSeries
9 2 (1.57%) Mobile App
9 2 (1.57%) Social Media
10 1 (0.79%) Blog
10 1 (0.79%) Health Informatics
10 1 (0.79%) Informatics
10 1 (0.79%) Physics
10 1 (0.79%) PKI
Operating Systems
1 50 (39.37%) Windows
2 20 (15.75%) Windows Server 2008
3 16 (12.60%) Unix
4 15 (11.81%) Windows Server 2003
5 14 (11.02%) Windows Server
6 11 (8.66%) Windows 7
7 10 (7.87%) Linux
8 7 (5.51%) Windows XP
9 6 (4.72%) Windows Server 2012
10 4 (3.15%) Android
11 3 (2.36%) Windows 8
12 2 (1.57%) Apple iOS
12 2 (1.57%) Windows 10
13 1 (0.79%) Mac OS X
13 1 (0.79%) Windows Phone
Processes & Methodologies
1 41 (32.28%) ITIL
2 18 (14.17%) Validation
3 15 (11.81%) Business Activity Monitoring
4 13 (10.24%) Project Management
5 12 (9.45%) Incident Management
6 11 (8.66%) Presales
7 8 (6.30%) ITIL V3
8 6 (4.72%) CRM
8 6 (4.72%) High Availability
9 5 (3.94%) Functional Testing
10 4 (3.15%) Logistics
10 4 (3.15%) Software Testing
10 4 (3.15%) WFM
11 3 (2.36%) Automated Testing
11 3 (2.36%) Business Intelligence
11 3 (2.36%) Case Management
11 3 (2.36%) Continuous Improvement
11 3 (2.36%) Data Protection
11 3 (2.36%) Data Validation
11 3 (2.36%) User Acceptance Testing
Programming Languages
1 37 (29.13%) SQL
2 6 (4.72%) PowerShell
3 3 (2.36%) VB
4 2 (1.57%) C
4 2 (1.57%) C#
4 2 (1.57%) C++
4 2 (1.57%) Java
4 2 (1.57%) Python
5 1 (0.79%) Shell Script
5 1 (0.79%) X++
Qualifications
1 22 (17.32%) Degree
2 17 (13.39%) SC Cleared
2 17 (13.39%) Security Cleared
3 16 (12.60%) Microsoft Certification
4 11 (8.66%) HND
5 10 (7.87%) MCDST
6 8 (6.30%) ITIL Certification
7 7 (5.51%) HNC
8 5 (3.94%) MCSE
9 4 (3.15%) CCNA
9 4 (3.15%) Cisco Certification
9 4 (3.15%) MCP
10 3 (2.36%) A+ Certification
11 2 (1.57%) MCSA
11 2 (1.57%) Postgraduate
12 1 (0.79%) MCITP
Quality Assurance & Compliance
1 22 (17.32%) SLA
2 5 (3.94%) QA
System Software
1 32 (25.20%) Active Directory
2 15 (11.81%) VMware Infrastructure
3 3 (2.36%) XenApp
4 2 (1.57%) VirtualBox
4 2 (1.57%) XenDesktop
5 1 (0.79%) Hyper-V
5 1 (0.79%) VMware ESX
5 1 (0.79%) VMware Server
5 1 (0.79%) XenServer
Systems Management
1 9 (7.09%) SCCM
2 4 (3.15%) SCOM
3 1 (0.79%) Backup Exec
3 1 (0.79%) FortiGate
3 1 (0.79%) SCVMM
Vendors
1 51 (40.16%) Microsoft
2 18 (14.17%) VMware
3 16 (12.60%) IBM
4 11 (8.66%) Citrix
5 7 (5.51%) Becrypt
6 6 (4.72%) NetApp
7 5 (3.94%) Cisco
8 4 (3.15%) Avaya
8 4 (3.15%) Nortel
8 4 (3.15%) Progress
8 4 (3.15%) Rockwell
9 3 (2.36%) BroadSoft
9 3 (2.36%) Juniper
9 3 (2.36%) Mitel
10 2 (1.57%) Apple
11 1 (0.79%) Clearswift
11 1 (0.79%) Forcepoint
11 1 (0.79%) Lotus
11 1 (0.79%) Remedy
11 1 (0.79%) Sage
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