The first table below looks at the demand for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 155 182 158
Rank change year-on-year
+27 -24
Permanent jobs requiring a Technical Support 107 63 113
As % of all permanent IT jobs located in the East of England 1.35% 0.82% 1.32%
As % of the Job Titles category 1.41% 0.87% 1.37%
Number of salaries quoted 88 44 106
Average salary £32,500 £31,000 £29,000
Average salary % change year-on-year
+4.83% +6.89%
90% offered a salary of more than £20,000 £20,000 £20,000
10% offered a salary of more than £45,000 £52,750 £43,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7614 7225 8264
As % of all permanent IT jobs located in the East of England 95.79% 94.53% 96.88%
Number of salaries quoted 6337 6185 7043
Average salary £42,000 £40,000 £40,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Technical Support
England

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 1 August 2014.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +10 49 £32,500 +4.83% 3
Bedfordshire +8 28 £30,000 -29.41% 2
Cambridgeshire +9 22 £42,500 +60.37% 5
Norfolk +11 4 £20,000 +14.28% 1
Essex +1 2 £50,867 +16.93%
Suffolk - 2 £28,750 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 1 August 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 112 (53.85%) Windows
2 98 (47.12%) Microsoft
3 57 (27.40%) MS Excel
4 51 (24.52%) VMware
5 48 (23.08%) MS Office
6 46 (22.12%) Citrix
7 43 (20.67%) Active Directory
8 36 (17.31%) Windows Server 2008
9 34 (16.35%) LAN
9 34 (16.35%) SQL
10 32 (15.38%) SQL Server
11 31 (14.90%) Windows Server 2003
12 29 (13.94%) Linux
13 27 (12.98%) UNIX
13 27 (12.98%) VMware Infrastructure
14 26 (12.50%) TCP/IP
15 25 (12.02%) Windows XP
16 23 (11.06%) Legal
17 22 (10.58%) Finance
17 22 (10.58%) Degree
17 22 (10.58%) Firewall
18 21 (10.10%) ITIL
19 19 (9.13%) HTML
19 19 (9.13%) DNS
19 19 (9.13%) Network Management
20 18 (8.65%) .NET
21 17 (8.17%) MS Exchange
22 16 (7.69%) WAN
23 15 (7.21%) SLA
23 15 (7.21%) JavaScript

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 1 August 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (8.17%) MS Exchange
2 6 (2.88%) SharePoint
3 5 (2.40%) Lync
3 5 (2.40%) Exchange Server 2007
3 5 (2.40%) Lotus Domino
4 4 (1.92%) IBM Notes
5 3 (1.44%) Exchange Server 2010
5 3 (1.44%) Moodle
6 2 (0.96%) WebLogic
6 2 (0.96%) Apache
7 1 (0.48%) SharePoint Server
7 1 (0.48%) Documentum
7 1 (0.48%) Blackberry Enterprise Server
Applications
1 57 (27.40%) MS Excel
2 48 (23.08%) MS Office
3 1 (0.48%) Spreadsheet
Business Applications
1 5 (2.40%) Dynamics AX
2 4 (1.92%) Dynamics GP
3 1 (0.48%) Oracle HRMS
Cloud Services
1 6 (2.88%) SaaS
2 5 (2.40%) PaaS
3 4 (1.92%) Office 365
4 1 (0.48%) Taleo
Communications & Networking
1 34 (16.35%) LAN
2 26 (12.50%) TCP/IP
3 22 (10.58%) Firewall
4 19 (9.13%) DNS
5 16 (7.69%) WAN
6 13 (6.25%) DHCP
7 12 (5.77%) VPN
8 9 (4.33%) VoIP
9 6 (2.88%) Wireless
10 5 (2.40%) VLAN
10 5 (2.40%) PBX
10 5 (2.40%) ISDN
10 5 (2.40%) SAN
10 5 (2.40%) MPLS
11 4 (1.92%) Wi-Fi
12 3 (1.44%) LTE
13 2 (0.96%) 3GPP
13 2 (0.96%) Unified Communications
13 2 (0.96%) Radio Access Network
14 1 (0.48%) Network Security
Database & Business Intelligence
1 32 (15.38%) SQL Server
2 14 (6.73%) MySQL
3 6 (2.88%) SQL Server Reporting Services
4 2 (0.96%) Oracle Database
5 1 (0.48%) Text Mining
5 1 (0.48%) Oracle BI EE
5 1 (0.48%) MS Access
Development Applications
1 3 (1.44%) PowerBuilder
General
1 23 (11.06%) Legal
2 22 (10.58%) Finance
3 15 (7.21%) Pharmaceutical
4 10 (4.81%) Retail
5 8 (3.85%) Telecoms
5 8 (3.85%) Manufacturing
6 5 (2.40%) French Language
7 4 (1.92%) Banking
8 3 (1.44%) Advertising
8 3 (1.44%) Norwegian Language
8 3 (1.44%) Danish Language
9 2 (0.96%) Swedish Language
9 2 (0.96%) Marketing
10 1 (0.48%) Local Government
10 1 (0.48%) Electronics
Libraries, Frameworks & Software Standards
1 19 (9.13%) HTML
2 18 (8.65%) .NET
3 15 (7.21%) XML
4 12 (5.77%) ASP.NET
5 10 (4.81%) Classic ASP
6 9 (4.33%) CSS
7 4 (1.92%) Web Services
8 3 (1.44%) J2EE
9 2 (0.96%) .NET Framework
9 2 (0.96%) LAMP
10 1 (0.48%) ADO.NET Entity Framework
10 1 (0.48%) Ajax
10 1 (0.48%) jQuery
10 1 (0.48%) COM
Miscellaneous
1 12 (5.77%) Mathematics
2 6 (2.88%) AS400
2 6 (2.88%) iSeries
3 5 (2.40%) Blackberry
4 4 (1.92%) iPhone
4 4 (1.92%) iPad
5 3 (1.44%) EqualLogic
5 3 (1.44%) VLE
6 2 (0.96%) Management Information System
7 1 (0.48%) Mobile App
7 1 (0.48%) Handset
7 1 (0.48%) APACS
7 1 (0.48%) SecurID
7 1 (0.48%) Video Conferencing
7 1 (0.48%) Visualisation
7 1 (0.48%) Informatics
7 1 (0.48%) Physics
7 1 (0.48%) Computer Science
7 1 (0.48%) Life Science
7 1 (0.48%) Wiki
Operating Systems
1 112 (53.85%) Windows
2 36 (17.31%) Windows Server 2008
3 31 (14.90%) Windows Server 2003
4 29 (13.94%) Linux
5 27 (12.98%) UNIX
6 25 (12.02%) Windows XP
7 10 (4.81%) Windows 7
8 9 (4.33%) CentOS
8 9 (4.33%) Ubuntu
9 8 (3.85%) Windows Vista
9 8 (3.85%) Windows Server 2012
10 7 (3.37%) Red Hat Enterprise Linux
11 6 (2.88%) OS/400
12 5 (2.40%) Android
13 4 (1.92%) Mac OS X
13 4 (1.92%) Apple iOS
14 3 (1.44%) Solaris
15 2 (0.96%) Windows 8
16 1 (0.48%) Windows Phone 8
16 1 (0.48%) Windows Phone
Processes & Methodologies
1 21 (10.10%) ITIL
2 19 (9.13%) Network Management
3 12 (5.77%) Business Intelligence
4 9 (4.33%) Online Security
5 6 (2.88%) E-Commerce
5 6 (2.88%) Root Cause Analysis
6 5 (2.40%) Problem Management
6 5 (2.40%) CRM
7 4 (1.92%) Configuration Management
7 4 (1.92%) Service Management
7 4 (1.92%) Mobile Device Management
8 3 (1.44%) Performance Tuning
8 3 (1.44%) Analytics
8 3 (1.44%) Business Continuity
8 3 (1.44%) Web Design
8 3 (1.44%) Release Management
8 3 (1.44%) Service Delivery
8 3 (1.44%) Disaster Recovery
8 3 (1.44%) Project Management
9 2 (0.96%) Workflow
Programming Languages
1 34 (16.35%) SQL
2 15 (7.21%) JavaScript
3 14 (6.73%) Python
4 12 (5.77%) C#
5 11 (5.29%) C
6 10 (4.81%) Java
7 8 (3.85%) PHP
8 6 (2.88%) Perl
9 3 (1.44%) VB
9 3 (1.44%) PL/SQL
10 2 (0.96%) C++
10 2 (0.96%) Bash Shell
11 1 (0.48%) VB.NET
11 1 (0.48%) T-SQL
Qualifications
1 22 (10.58%) Degree
2 11 (5.29%) Microsoft Certification
3 7 (3.37%) Cisco Certification
4 6 (2.88%) MCSE
5 5 (2.40%) CCNA
6 4 (1.92%) A+ Certification
6 4 (1.92%) ITIL Certification
7 2 (0.96%) Security Cleared
8 1 (0.48%) Postgraduate
8 1 (0.48%) HND
Quality Assurance & Compliance
1 15 (7.21%) SLA
2 5 (2.40%) QA
System Software
1 43 (20.67%) Active Directory
2 27 (12.98%) VMware Infrastructure
3 13 (6.25%) VMware ESX
4 8 (3.85%) vSphere
5 5 (2.40%) Citrix Presentation Server
5 5 (2.40%) Terminal Services
6 3 (1.44%) Hyper-V
Systems Management
1 1 (0.48%) Backup Exec
1 1 (0.48%) McAfee ePO
Vendors
1 98 (47.12%) Microsoft
2 51 (24.52%) VMware
3 46 (22.12%) Citrix
4 12 (5.77%) Red Hat
5 10 (4.81%) Cisco
6 9 (4.33%) Dell
7 6 (2.88%) CheckPoint
7 6 (2.88%) Oracle
8 5 (2.40%) Lotus
8 5 (2.40%) McAfee
9 4 (1.92%) Apple
9 4 (1.92%) HP
9 4 (1.92%) Guidewire
10 2 (0.96%) Salesforce.com
10 2 (0.96%) Avaya
10 2 (0.96%) Sun
10 2 (0.96%) Wind River
11 1 (0.48%) F5
11 1 (0.48%) Blue Coat
11 1 (0.48%) Juniper
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