The table below looks at the statistics for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 185 163 173
Rank change year-on-year
-22 +10
Permanent jobs requiring a Technical Support 81 79 118
As % of all permanent IT jobs located in the East of England 1.07% 1.11% 1.30%
As % of the Job Titles category 1.11% 1.16% 1.35%
Number of salaries quoted 61 56 113
Average salary £27,500 £31,250 £26,500
Average salary % change year-on-year
-12.00% +17.92%
90% offered a salary of more than £16,500 £19,000 £16,000
10% offered a salary of more than £47,500 £50,000 £43,000
UK excluding London average salary £30,000 £30,000 £28,500
% change year-on-year
- +5.26%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7307 6818 8753
As % of all permanent IT jobs located in the East of England 96.35% 95.52% 96.72%
Number of salaries quoted 5952 5868 7455
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 19 September 2014.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +7 35 £23,000 -26.98% 2
Bedfordshire -11 23 £22,500 -43.03% 1
Cambridgeshire -7 16 £42,500 +47.82% 8
Suffolk - 4 £26,750 -
Essex -2 2 £24,617 -46.77%
Norfolk +5 1 £20,500 +7.89% 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 103 (51.50%) Windows
2 96 (48.00%) Microsoft
3 59 (29.50%) MS Excel
4 53 (26.50%) MS Office
5 42 (21.00%) VMware
6 41 (20.50%) Active Directory
7 40 (20.00%) SQL
7 40 (20.00%) Windows Server 2008
8 39 (19.50%) Citrix
9 36 (18.00%) Windows Server 2003
10 33 (16.50%) LAN
11 32 (16.00%) SQL Server
12 30 (15.00%) Linux
13 29 (14.50%) Windows XP
14 26 (13.00%) TCP/IP
15 24 (12.00%) ITIL
16 23 (11.50%) Legal
16 23 (11.50%) VMware Infrastructure
17 21 (10.50%) Finance
18 20 (10.00%) Network Management
18 20 (10.00%) .NET
18 20 (10.00%) UNIX
19 19 (9.50%) Degree
20 17 (8.50%) DNS
20 17 (8.50%) WAN
20 17 (8.50%) MS Exchange
20 17 (8.50%) HTML
20 17 (8.50%) Firewall
21 14 (7.00%) Java
21 14 (7.00%) C#

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (8.50%) MS Exchange
2 6 (3.00%) Exchange Server 2007
2 6 (3.00%) Lync
3 4 (2.00%) IBM Notes
3 4 (2.00%) Lotus Domino
4 3 (1.50%) Moodle
5 2 (1.00%) Exchange Server 2010
5 2 (1.00%) WebLogic
5 2 (1.00%) Apache
5 2 (1.00%) Tomcat
5 2 (1.00%) SharePoint
5 2 (1.00%) Oracle Application Server
6 1 (0.50%) SharePoint Server
6 1 (0.50%) Documentum
6 1 (0.50%) SAS
Applications
1 59 (29.50%) MS Excel
2 53 (26.50%) MS Office
Business Applications
1 9 (4.50%) Dynamics AX
2 2 (1.00%) RiskWrite
3 1 (0.50%) Oracle Cash Management
3 1 (0.50%) Oracle General Ledger
3 1 (0.50%) Oracle Financials
3 1 (0.50%) Agresso
3 1 (0.50%) Oracle HRMS
Cloud Services
1 7 (3.50%) SaaS
2 6 (3.00%) PaaS
3 1 (0.50%) Taleo
Communications & Networking
1 33 (16.50%) LAN
2 26 (13.00%) TCP/IP
3 17 (8.50%) WAN
3 17 (8.50%) DNS
3 17 (8.50%) Firewall
4 13 (6.50%) DHCP
5 11 (5.50%) VPN
6 10 (5.00%) VoIP
7 7 (3.50%) PBX
8 6 (3.00%) ISDN
8 6 (3.00%) MPLS
8 6 (3.00%) VLAN
9 5 (2.50%) Wireless
10 4 (2.00%) SAN
11 3 (1.50%) LTE
11 3 (1.50%) Wi-Fi
12 2 (1.00%) Unified Communications
12 2 (1.00%) Radio Access Network
12 2 (1.00%) Internet
12 2 (1.00%) SS7
Database & Business Intelligence
1 32 (16.00%) SQL Server
2 11 (5.50%) MySQL
3 10 (5.00%) SQL Server Reporting Services
4 3 (1.50%) Oracle Database
5 2 (1.00%) Relational Database
5 2 (1.00%) RDBMS
5 2 (1.00%) PostgreSQL
6 1 (0.50%) Data Warehouse
6 1 (0.50%) QlikView
6 1 (0.50%) SQL Server Analysis Services
6 1 (0.50%) Oracle BI EE
Development Applications
1 3 (1.50%) PowerBuilder
2 1 (0.50%) Subversion
2 1 (0.50%) Git (software)
General
1 23 (11.50%) Legal
2 21 (10.50%) Finance
3 13 (6.50%) Pharmaceutical
4 12 (6.00%) Retail
4 12 (6.00%) Manufacturing
5 9 (4.50%) Telecoms
6 6 (3.00%) Advertising
6 6 (3.00%) Norwegian Language
6 6 (3.00%) Danish Language
7 4 (2.00%) Marketing
7 4 (2.00%) Banking
8 3 (1.50%) Dutch Language
8 3 (1.50%) French Language
9 1 (0.50%) German Language
9 1 (0.50%) General Ledger
9 1 (0.50%) Local Government
Libraries, Frameworks & Software Standards
1 20 (10.00%) .NET
2 17 (8.50%) HTML
3 14 (7.00%) ASP.NET
3 14 (7.00%) XML
4 10 (5.00%) Classic ASP
5 7 (3.50%) CSS
6 5 (2.50%) J2EE
7 2 (1.00%) Web Services
8 1 (0.50%) XHTML
8 1 (0.50%) LAMP
8 1 (0.50%) .NET Framework
8 1 (0.50%) SOAP
8 1 (0.50%) COM
Miscellaneous
1 12 (6.00%) Mathematics
2 6 (3.00%) iSeries
2 6 (3.00%) AS400
2 6 (3.00%) Analytical Skills
3 5 (2.50%) Blackberry
4 4 (2.00%) iPhone
4 4 (2.00%) iPad
5 3 (1.50%) EqualLogic
5 3 (1.50%) VLE
6 2 (1.00%) Management Information System
6 2 (1.00%) Clustering
6 2 (1.00%) Video Conferencing
6 2 (1.00%) Enterprise Software
7 1 (0.50%) Mobile App
7 1 (0.50%) FMCG
7 1 (0.50%) Computer Science
7 1 (0.50%) Visualisation
7 1 (0.50%) IVR
7 1 (0.50%) PDA
7 1 (0.50%) Mainframe
Operating Systems
1 103 (51.50%) Windows
2 40 (20.00%) Windows Server 2008
3 36 (18.00%) Windows Server 2003
4 30 (15.00%) Linux
5 29 (14.50%) Windows XP
6 20 (10.00%) UNIX
7 13 (6.50%) Windows Vista
8 10 (5.00%) Red Hat Enterprise Linux
9 8 (4.00%) Windows 7
9 8 (4.00%) Windows Server 2012
10 6 (3.00%) OS/400
11 5 (2.50%) Ubuntu
11 5 (2.50%) CentOS
12 4 (2.00%) Android
12 4 (2.00%) Apple iOS
12 4 (2.00%) Mac OS X
13 3 (1.50%) Solaris
Processes & Methodologies
1 24 (12.00%) ITIL
2 20 (10.00%) Network Management
3 12 (6.00%) Business Intelligence
4 8 (4.00%) Coaching
5 6 (3.00%) Mentoring
5 6 (3.00%) CRM
5 6 (3.00%) E-Commerce
6 5 (2.50%) Configuration Management
6 5 (2.50%) Service Management
6 5 (2.50%) Online Security
7 4 (2.00%) Service Delivery
7 4 (2.00%) Disaster Recovery
7 4 (2.00%) Mobile Device Management
8 3 (1.50%) Performance Tuning
8 3 (1.50%) Line Management
8 3 (1.50%) Web Design
8 3 (1.50%) Project Management
8 3 (1.50%) Time Management
8 3 (1.50%) Release Management
9 2 (1.00%) Statistical Analysis
Programming Languages
1 40 (20.00%) SQL
2 14 (7.00%) C#
2 14 (7.00%) Java
3 13 (6.50%) JavaScript
4 12 (6.00%) C
5 10 (5.00%) Python
6 8 (4.00%) PHP
7 4 (2.00%) Perl
7 4 (2.00%) Bash Shell
8 3 (1.50%) VB
8 3 (1.50%) PL/SQL
9 2 (1.00%) C++
9 2 (1.00%) Shell Script
10 1 (0.50%) VB.NET
10 1 (0.50%) T-SQL
Qualifications
1 19 (9.50%) Degree
2 7 (3.50%) Cisco Certification
3 6 (3.00%) Microsoft Certification
4 5 (2.50%) A+ Certification
4 5 (2.50%) MCSE
4 5 (2.50%) CCNA
5 3 (1.50%) ITIL Certification
6 2 (1.00%) Security Cleared
Quality Assurance & Compliance
1 6 (3.00%) SLA
2 4 (2.00%) QA
System Software
1 41 (20.50%) Active Directory
2 23 (11.50%) VMware Infrastructure
3 13 (6.50%) VMware ESX
4 6 (3.00%) Terminal Services
4 6 (3.00%) vSphere
5 4 (2.00%) Citrix Presentation Server
6 3 (1.50%) Hyper-V
Vendors
1 96 (48.00%) Microsoft
2 42 (21.00%) VMware
3 39 (19.50%) Citrix
4 11 (5.50%) Oracle
5 9 (4.50%) Red Hat
6 8 (4.00%) CheckPoint
7 5 (2.50%) Cisco
7 5 (2.50%) Dell
8 4 (2.00%) Lotus
8 4 (2.00%) McAfee
8 4 (2.00%) Apple
9 2 (1.00%) Avaya
9 2 (1.00%) Juniper
9 2 (1.00%) Salesforce.com
9 2 (1.00%) Sun
9 2 (1.00%) JBoss
9 2 (1.00%) Blue Coat
9 2 (1.00%) Wind River
9 2 (1.00%) EnterpriseDB
9 2 (1.00%) F5
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