The statistics below represent IT jobs advertised across the East of England region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Technical Support
Rank 183 184 170
Rank change year-on-year
+1 -14
Permanent jobs requiring a Technical Support 63 97 113
As % of all permanent IT jobs located in the East of England 0.97% 1.28% 1.41%
As % of the Job Titles category 1.01% 1.32% 1.45%
Number of salaries quoted 59 93 95
Median salary £35,000 £28,000 £32,500
Median salary % change year-on-year
+25.00% -13.84%
90% offered a salary of more than £20,500 £20,500 £20,000
10% offered a salary of more than £44,500 £40,000 £45,000
UK excluding London median salary £30,000 £27,500 £30,000
% change year-on-year
+9.09% -8.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6253 7330 7770
As % of all permanent IT jobs located in the East of England 96.07% 96.68% 97.16%
Number of salaries quoted 5320 6112 6485
Median salary £42,500 £40,000 £42,000
Median salary % change year-on-year
+6.25% -4.76%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 29 July 2016.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +7 22 £26,000 -25.71%
Hertfordshire +17 17 £37,500 +25.00%
Cambridgeshire 0 12 £33,000 +15.78% 4
Suffolk +2 8 £34,000 +33.33% 1
Essex +2 4 £36,000 +38.46%
Norfolk -6 1 - -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 29 July 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Technical Support in the job title.

1 61 (47.29%) Microsoft
2 56 (43.41%) Windows
3 40 (31.01%) ITIL
4 35 (27.13%) SQL
4 35 (27.13%) MS Excel
5 33 (25.58%) MS Office
6 28 (21.71%) Windows Server 2008
7 22 (17.05%) Windows Server 2003
8 21 (16.28%) Blackberry
8 21 (16.28%) Active Directory
8 21 (16.28%) Degree
9 20 (15.50%) SC Cleared
9 20 (15.50%) Security Cleared
9 20 (15.50%) Validation
10 19 (14.73%) TCP/IP
11 18 (13.95%) Unix
11 18 (13.95%) Finance
12 17 (13.18%) Firewall
12 17 (13.18%) MS Exchange
13 15 (11.63%) Microsoft Certification
13 15 (11.63%) Windows Server
14 14 (10.85%) Project Management
14 14 (10.85%) SQL Server
14 14 (10.85%) MCDST
15 13 (10.08%) Windows 7
15 13 (10.08%) Presales
16 12 (9.30%) Becrypt
16 12 (9.30%) Office 365
16 12 (9.30%) Android
16 12 (9.30%) SCCM

Technical Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (13.18%) MS Exchange
2 6 (4.65%) BizTalk Server
3 4 (3.10%) Exchange Server 2010
4 2 (1.55%) Skype for Business
5 1 (0.78%) Apache
5 1 (0.78%) CMS
5 1 (0.78%) Exchange Server 2007
5 1 (0.78%) Exchange Server 2013
5 1 (0.78%) IIS
5 1 (0.78%) JBoss
Applications
1 35 (27.13%) MS Excel
2 33 (25.58%) MS Office
Business Applications
1 3 (2.33%) Dynamics CRM
2 2 (1.55%) SAP Oil and Gas
3 1 (0.78%) Dynamics AX
3 1 (0.78%) Sage X3
Cloud Services
1 12 (9.30%) Office 365
2 8 (6.20%) Google Apps
3 2 (1.55%) Microsoft Azure
3 2 (1.55%) Yammer
Communications & Networking
1 19 (14.73%) TCP/IP
2 17 (13.18%) Firewall
3 6 (4.65%) CTI
4 5 (3.88%) Softswitch
4 5 (3.88%) VoIP
4 5 (3.88%) Wireshark
5 4 (3.10%) ISDN
6 3 (2.33%) DHCP
6 3 (2.33%) IP Telephony
6 3 (2.33%) PBX
6 3 (2.33%) Remote Desktop
6 3 (2.33%) Unified Communications
6 3 (2.33%) WAN
7 2 (1.55%) DNS
7 2 (1.55%) LAN
7 2 (1.55%) Network Security
7 2 (1.55%) Skype
7 2 (1.55%) VLAN
7 2 (1.55%) VPN
7 2 (1.55%) WLAN
Database & Business Intelligence
1 14 (10.85%) SQL Server
2 2 (1.55%) MySQL
3 1 (0.78%) Crystal Reports
3 1 (0.78%) Oracle Database
3 1 (0.78%) Oracle Database 11g
3 1 (0.78%) Oracle Database 12c
3 1 (0.78%) PostgreSQL
3 1 (0.78%) Relational Database
3 1 (0.78%) SQL Server 2008
3 1 (0.78%) SQL Server 2012
3 1 (0.78%) SQL Server Analysis Services
3 1 (0.78%) SQL Server Reporting Services
3 1 (0.78%) Text Mining
Development Applications
1 3 (2.33%) Selenium
2 2 (1.55%) PowerBuilder
3 1 (0.78%) MorphX
General
1 18 (13.95%) Finance
2 12 (9.30%) Telecoms
3 9 (6.98%) Marketing
4 6 (4.65%) Manufacturing
4 6 (4.65%) Spanish Language
5 5 (3.88%) Electronics
6 3 (2.33%) Retail
7 1 (0.78%) Aerospace
7 1 (0.78%) Back Office
7 1 (0.78%) Banking
7 1 (0.78%) French Language
7 1 (0.78%) German Language
7 1 (0.78%) Law
Libraries, Frameworks & Software Standards
1 6 (4.65%) WCF
2 4 (3.10%) .NET
2 4 (3.10%) HTML
3 3 (2.33%) J2EE
3 3 (2.33%) Web Services
4 2 (1.55%) CSS
4 2 (1.55%) SOAP
4 2 (1.55%) XML
5 1 (0.78%) JPA
5 1 (0.78%) ODBC
5 1 (0.78%) Spring
5 1 (0.78%) Struts
5 1 (0.78%) XSL
Miscellaneous
1 21 (16.28%) Blackberry
2 12 (9.30%) Handset
3 11 (8.53%) iPad
4 10 (7.75%) iPhone
5 9 (6.98%) Mainframe
5 9 (6.98%) Statistics
6 8 (6.20%) Analytical Skills
7 7 (5.43%) Virtual Team
8 6 (4.65%) Blog
9 5 (3.88%) Clustering
10 4 (3.10%) Augmented Reality
11 3 (2.33%) Driving Licence
11 3 (2.33%) Life Science
11 3 (2.33%) Mathematics
11 3 (2.33%) Mobile App
12 2 (1.55%) Mobile Payment
12 2 (1.55%) Social Media
12 2 (1.55%) Video Conferencing
13 1 (0.78%) Health Informatics
13 1 (0.78%) Mobile Computing
Operating Systems
1 56 (43.41%) Windows
2 28 (21.71%) Windows Server 2008
3 22 (17.05%) Windows Server 2003
4 18 (13.95%) Unix
5 15 (11.63%) Windows Server
6 13 (10.08%) Windows 7
7 12 (9.30%) Android
7 12 (9.30%) Linux
7 12 (9.30%) Windows XP
8 10 (7.75%) Apple iOS
9 9 (6.98%) Windows Server 2012
10 8 (6.20%) Mac OS X
11 1 (0.78%) Solaris
11 1 (0.78%) Windows 10
11 1 (0.78%) Windows Phone
Processes & Methodologies
1 40 (31.01%) ITIL
2 20 (15.50%) Validation
3 14 (10.85%) Project Management
4 13 (10.08%) Presales
5 10 (7.75%) Incident Management
6 9 (6.98%) ITIL V3
7 6 (4.65%) Business Activity Monitoring
7 6 (4.65%) CRM
8 5 (3.88%) High Availability
9 4 (3.10%) Business Intelligence
9 4 (3.10%) Problem Management
9 4 (3.10%) Service Delivery
9 4 (3.10%) WFM
10 3 (2.33%) Application Packaging
10 3 (2.33%) Automated Testing
10 3 (2.33%) Coaching
10 3 (2.33%) Continuous Improvement
10 3 (2.33%) ERP
10 3 (2.33%) Software Deployment
10 3 (2.33%) Time Management
Programming Languages
1 35 (27.13%) SQL
2 5 (3.88%) C
3 4 (3.10%) Python
4 3 (2.33%) C++
4 3 (2.33%) Java
5 2 (1.55%) C#
5 2 (1.55%) JavaScript
5 2 (1.55%) Perl
5 2 (1.55%) PL/SQL
5 2 (1.55%) VB
6 1 (0.78%) PHP
6 1 (0.78%) Shell Script
6 1 (0.78%) X++
Qualifications
1 21 (16.28%) Degree
2 20 (15.50%) SC Cleared
2 20 (15.50%) Security Cleared
3 15 (11.63%) Microsoft Certification
4 14 (10.85%) MCDST
5 9 (6.98%) ITIL Certification
6 8 (6.20%) A+ Certification
7 7 (5.43%) HNC
7 7 (5.43%) HND
8 2 (1.55%) CCNA
8 2 (1.55%) Cisco Certification
8 2 (1.55%) MCP
8 2 (1.55%) Postgraduate
9 1 (0.78%) MCSA
Quality Assurance & Compliance
1 10 (7.75%) SLA
2 3 (2.33%) QA
System Software
1 21 (16.28%) Active Directory
2 10 (7.75%) VMware Infrastructure
3 2 (1.55%) Hyper-V
3 2 (1.55%) Virtual Servers
3 2 (1.55%) VirtualBox
3 2 (1.55%) vSphere
3 2 (1.55%) XenApp
4 1 (0.78%) XenDesktop
4 1 (0.78%) XenServer
Systems Management
1 12 (9.30%) SCCM
2 3 (2.33%) McAfee ePO
2 3 (2.33%) WSUS
3 1 (0.78%) Control-M
Vendors
1 61 (47.29%) Microsoft
2 12 (9.30%) Becrypt
3 11 (8.53%) VMware
4 9 (6.98%) Apple
5 8 (6.20%) Google
6 6 (4.65%) Cisco
6 6 (4.65%) IBM
7 5 (3.88%) Juniper
7 5 (3.88%) NetApp
8 4 (3.10%) Avaya
8 4 (3.10%) Nortel
8 4 (3.10%) Oracle
8 4 (3.10%) Rockwell
9 3 (2.33%) BroadSoft
9 3 (2.33%) Citrix
9 3 (2.33%) Intel Security
9 3 (2.33%) Mitel
10 2 (1.55%) SAP
11 1 (0.78%) CheckPoint
11 1 (0.78%) Sybase
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