The statistics below represent IT jobs advertised across the East of England region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 August 2016 with a comparison to same period over 2 years.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 184 160 196
Rank change year-on-year
-24 +36
Permanent jobs requiring a Technical Support 60 104 83
As % of all permanent IT jobs located in the East of England 0.95% 1.44% 1.06%
As % of the Job Titles category 0.98% 1.50% 1.09%
Number of salaries quoted 56 93 63
Median salary £31,000 £30,000 £32,500
Median salary % change year-on-year
+3.33% -7.69%
90% offered a salary of more than £20,500 £20,500 £18,500
10% offered a salary of more than £42,500 £40,000 £47,000
UK excluding London median salary £30,000 £28,000 £30,000
% change year-on-year
+7.14% -6.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
6107 6946 7594
As % of all permanent IT jobs located in the East of England 96.29% 96.10% 97.35%
Number of salaries quoted 5212 5873 6234
Median salary £42,500 £42,500 £41,500
Median salary % change year-on-year
- +2.40%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in the East of England

The demand trend of job ads across the East of England region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 29 August 2016.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +8 20 £26,000 -25.71% 1
Hertfordshire +11 17 £34,000 +13.33% 2
Suffolk -5 9 £28,000 - 1
Cambridgeshire -20 9 £37,500 +31.57% 9
Essex +4 4 £35,500 +56.04%
Norfolk -13 1 £28,000 -16.41% 1
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 29 August 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Technical Support in the job title.

1 59 (49.58%) Windows
2 57 (47.90%) Microsoft
3 33 (27.73%) MS Office
4 32 (26.89%) SQL
5 31 (26.05%) ITIL
6 30 (25.21%) MS Excel
7 25 (21.01%) Windows Server 2008
8 22 (18.49%) Active Directory
9 21 (17.65%) Finance
9 21 (17.65%) Blackberry
10 20 (16.81%) Windows Server 2003
11 19 (15.97%) MS Exchange
11 19 (15.97%) Degree
12 18 (15.13%) TCP/IP
13 17 (14.29%) Unix
13 17 (14.29%) Validation
13 17 (14.29%) Windows 7
14 16 (13.45%) Windows Server
15 15 (12.61%) Office 365
15 15 (12.61%) SC Cleared
15 15 (12.61%) Security Cleared
15 15 (12.61%) SQL Server
16 14 (11.76%) Linux
16 14 (11.76%) Windows XP
16 14 (11.76%) Microsoft Certification
16 14 (11.76%) Firewall
17 13 (10.92%) MCDST
17 13 (10.92%) Presales
18 12 (10.08%) Becrypt
18 12 (10.08%) SCCM

Technical Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (15.97%) MS Exchange
2 4 (3.36%) Exchange Server 2010
3 3 (2.52%) Apache
3 3 (2.52%) Skype for Business
4 2 (1.68%) BizTalk Server
4 2 (1.68%) Exchange Server 2007
5 1 (0.84%) CMS
5 1 (0.84%) Exchange Server 2013
5 1 (0.84%) JBoss
Applications
1 33 (27.73%) MS Office
2 30 (25.21%) MS Excel
Business Applications
1 3 (2.52%) Dynamics CRM
2 2 (1.68%) SAP Oil and Gas
3 1 (0.84%) Dynamics AX
3 1 (0.84%) Sage X3
Cloud Services
1 15 (12.61%) Office 365
2 8 (6.72%) Google Apps
3 3 (2.52%) Yammer
4 2 (1.68%) Microsoft Azure
Communications & Networking
1 18 (15.13%) TCP/IP
2 14 (11.76%) Firewall
3 5 (4.20%) Softswitch
3 5 (4.20%) Wireshark
4 4 (3.36%) ISDN
4 4 (3.36%) Unified Communications
4 4 (3.36%) VoIP
5 3 (2.52%) CTI
5 3 (2.52%) IP Telephony
5 3 (2.52%) PBX
5 3 (2.52%) Remote Desktop
5 3 (2.52%) Skype
6 2 (1.68%) DNS
6 2 (1.68%) Internet
6 2 (1.68%) NetScaler
6 2 (1.68%) Network Security
6 2 (1.68%) VLAN
6 2 (1.68%) VPN
6 2 (1.68%) Wireless
6 2 (1.68%) WLAN
Database & Business Intelligence
1 15 (12.61%) SQL Server
2 3 (2.52%) Crystal Reports
2 3 (2.52%) MySQL
2 3 (2.52%) Relational Database
3 2 (1.68%) Oracle Database
3 2 (1.68%) Oracle Reports
3 2 (1.68%) RDBMS
4 1 (0.84%) PostgreSQL
4 1 (0.84%) Text Mining
Development Applications
1 2 (1.68%) PowerBuilder
2 1 (0.84%) MorphX
2 1 (0.84%) Selenium
General
1 21 (17.65%) Finance
2 11 (9.24%) Telecoms
3 7 (5.88%) Manufacturing
3 7 (5.88%) Marketing
4 6 (5.04%) Spanish Language
5 5 (4.20%) Electronics
6 3 (2.52%) Retail
7 2 (1.68%) Back Office
8 1 (0.84%) Aerospace
8 1 (0.84%) Banking
8 1 (0.84%) Dutch Language
8 1 (0.84%) French Language
8 1 (0.84%) German Language
8 1 (0.84%) Italian Language
8 1 (0.84%) Law
Libraries, Frameworks & Software Standards
1 4 (3.36%) HTML
2 2 (1.68%) .NET
2 2 (1.68%) CSS
2 2 (1.68%) J2EE
2 2 (1.68%) WCF
2 2 (1.68%) Web Services
3 1 (0.84%) JPA
3 1 (0.84%) ODBC
3 1 (0.84%) SOAP
3 1 (0.84%) Spring
3 1 (0.84%) Struts
3 1 (0.84%) XML
3 1 (0.84%) XSL
Miscellaneous
1 21 (17.65%) Blackberry
2 12 (10.08%) Handset
3 10 (8.40%) iPhone
4 8 (6.72%) iPad
4 8 (6.72%) Mainframe
4 8 (6.72%) Statistics
5 7 (5.88%) Virtual Team
6 6 (5.04%) Blog
7 4 (3.36%) Augmented Reality
8 3 (2.52%) Analytical Skills
8 3 (2.52%) Driving Licence
8 3 (2.52%) Life Science
8 3 (2.52%) Mathematics
8 3 (2.52%) Mobile App
8 3 (2.52%) Video Conferencing
9 2 (1.68%) Clustering
9 2 (1.68%) Computer Science
9 2 (1.68%) Data Centre
9 2 (1.68%) Mobile Payment
9 2 (1.68%) Social Media
Operating Systems
1 59 (49.58%) Windows
2 25 (21.01%) Windows Server 2008
3 20 (16.81%) Windows Server 2003
4 17 (14.29%) Unix
4 17 (14.29%) Windows 7
5 16 (13.45%) Windows Server
6 14 (11.76%) Linux
6 14 (11.76%) Windows XP
7 12 (10.08%) Android
8 10 (8.40%) Apple iOS
9 9 (7.56%) Windows Server 2012
10 8 (6.72%) Mac OS X
11 4 (3.36%) Windows 8
12 2 (1.68%) CentOS
12 2 (1.68%) Red Hat Enterprise Linux
13 1 (0.84%) Debian
13 1 (0.84%) Solaris
13 1 (0.84%) Windows Phone
Processes & Methodologies
1 31 (26.05%) ITIL
2 17 (14.29%) Validation
3 13 (10.92%) Presales
4 10 (8.40%) Project Management
5 7 (5.88%) Incident Management
6 6 (5.04%) CRM
6 6 (5.04%) ITIL V3
7 5 (4.20%) Line Management
7 5 (4.20%) Problem Management
8 4 (3.36%) Business Intelligence
8 4 (3.36%) Service Management
9 3 (2.52%) Application Packaging
9 3 (2.52%) Case Management
9 3 (2.52%) Change Control
9 3 (2.52%) Coaching
9 3 (2.52%) ERP
9 3 (2.52%) Service Delivery
9 3 (2.52%) Software Deployment
9 3 (2.52%) Time Management
10 2 (1.68%) Business Continuity Management
Programming Languages
1 32 (26.89%) SQL
2 4 (3.36%) C
2 4 (3.36%) Python
3 2 (1.68%) C++
3 2 (1.68%) JavaScript
3 2 (1.68%) Perl
3 2 (1.68%) PL/SQL
4 1 (0.84%) C#
4 1 (0.84%) Java
4 1 (0.84%) PHP
4 1 (0.84%) PowerShell
4 1 (0.84%) Shell Script
4 1 (0.84%) VB
4 1 (0.84%) X++
Qualifications
1 19 (15.97%) Degree
2 15 (12.61%) SC Cleared
2 15 (12.61%) Security Cleared
3 14 (11.76%) Microsoft Certification
4 13 (10.92%) MCDST
5 9 (7.56%) ITIL Certification
6 8 (6.72%) A+ Certification
7 5 (4.20%) HNC
7 5 (4.20%) HND
8 2 (1.68%) CCNA
8 2 (1.68%) Cisco Certification
8 2 (1.68%) Postgraduate
9 1 (0.84%) MCP
9 1 (0.84%) MCSA
9 1 (0.84%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 6 (5.04%) SLA
2 1 (0.84%) QA
System Software
1 22 (18.49%) Active Directory
2 6 (5.04%) VMware Infrastructure
3 3 (2.52%) XenApp
4 2 (1.68%) Hyper-V
4 2 (1.68%) Virtual Servers
4 2 (1.68%) VirtualBox
4 2 (1.68%) vSphere
Systems Management
1 12 (10.08%) SCCM
2 3 (2.52%) McAfee ePO
2 3 (2.52%) WSUS
3 2 (1.68%) Control-M
Vendors
1 57 (47.90%) Microsoft
2 12 (10.08%) Becrypt
3 10 (8.40%) Google
4 9 (7.56%) Apple
5 7 (5.88%) Citrix
5 7 (5.88%) VMware
6 6 (5.04%) Cisco
7 5 (4.20%) Juniper
7 5 (4.20%) Oracle
8 4 (3.36%) Sage
9 3 (2.52%) BroadSoft
9 3 (2.52%) Intel Security
9 3 (2.52%) Mitel
10 2 (1.68%) BMC
10 2 (1.68%) IBM
10 2 (1.68%) NetApp
10 2 (1.68%) Red Hat
10 2 (1.68%) SAP
11 1 (0.84%) Avaya
11 1 (0.84%) Sybase
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Salary: 45,000 - 50,000
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Salary: £24000.00 - £31000.00 per annum
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Huntingdon
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Salary: £25,000 - £30,000 per year
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Hertfordshire
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