The table below looks at the statistics for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 170 187 158
Rank change year-on-year
+17 -29
Permanent jobs requiring a Technical Support 84 69 128
As % of all permanent IT jobs located in the East of England 1.06% 0.94% 1.44%
As % of the Job Titles category 1.11% 1.00% 1.49%
Number of salaries quoted 65 49 122
Average salary £32,500 £32,500 £28,500
Average salary % change year-on-year
- +14.03%
90% offered a salary of more than £18,800 £20,000 £16,000
10% offered a salary of more than £45,000 £56,000 £43,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7582 6919 8605
As % of all permanent IT jobs located in the East of England 95.95% 94.73% 96.65%
Number of salaries quoted 6233 5928 7331
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 22 August 2014.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +14 40 £32,500 +4.83% 4
Bedfordshire -8 20 £28,750 -32.35%
Cambridgeshire -3 18 £42,500 +57.40% 7
Suffolk - 3 £25,000 - 1
Essex +1 2 £50,867 +14.30%
Norfolk +9 1 £20,500 +9.33% 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 22 August 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 107 (54.87%) Windows
2 96 (49.23%) Microsoft
3 58 (29.74%) MS Excel
4 50 (25.64%) MS Office
5 46 (23.59%) VMware
6 43 (22.05%) Citrix
7 40 (20.51%) Active Directory
8 39 (20.00%) Windows Server 2008
9 34 (17.44%) Windows Server 2003
9 34 (17.44%) SQL Server
9 34 (17.44%) SQL
9 34 (17.44%) LAN
10 28 (14.36%) Linux
11 27 (13.85%) Windows XP
12 26 (13.33%) TCP/IP
13 25 (12.82%) UNIX
13 25 (12.82%) VMware Infrastructure
14 23 (11.79%) Legal
14 23 (11.79%) ITIL
15 21 (10.77%) Finance
16 20 (10.26%) Degree
17 19 (9.74%) Network Management
17 19 (9.74%) .NET
17 19 (9.74%) DNS
17 19 (9.74%) Firewall
18 18 (9.23%) WAN
18 18 (9.23%) MS Exchange
18 18 (9.23%) HTML
19 15 (7.69%) MySQL
20 14 (7.18%) JavaScript

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 22 August 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (9.23%) MS Exchange
2 6 (3.08%) Lync
2 6 (3.08%) Exchange Server 2007
3 5 (2.56%) Lotus Domino
4 4 (2.05%) IBM Notes
5 3 (1.54%) Moodle
5 3 (1.54%) Exchange Server 2010
5 3 (1.54%) SharePoint
6 2 (1.03%) WebLogic
6 2 (1.03%) Apache
7 1 (0.51%) SharePoint Server
7 1 (0.51%) Documentum
7 1 (0.51%) Blackberry Enterprise Server
Applications
1 58 (29.74%) MS Excel
2 50 (25.64%) MS Office
3 1 (0.51%) Spreadsheet
Business Applications
1 7 (3.59%) Dynamics AX
2 1 (0.51%) Oracle Cash Management
2 1 (0.51%) Oracle HRMS
2 1 (0.51%) Oracle General Ledger
2 1 (0.51%) Dynamics GP
2 1 (0.51%) Oracle Financials
2 1 (0.51%) Agresso
Cloud Services
1 6 (3.08%) SaaS
1 6 (3.08%) PaaS
2 1 (0.51%) Office 365
2 1 (0.51%) Taleo
Communications & Networking
1 34 (17.44%) LAN
2 26 (13.33%) TCP/IP
3 19 (9.74%) DNS
3 19 (9.74%) Firewall
4 18 (9.23%) WAN
5 14 (7.18%) DHCP
6 12 (6.15%) VPN
7 10 (5.13%) VoIP
8 6 (3.08%) MPLS
8 6 (3.08%) ISDN
8 6 (3.08%) PBX
8 6 (3.08%) VLAN
9 5 (2.56%) Wireless
9 5 (2.56%) SAN
10 4 (2.05%) Wi-Fi
11 3 (1.54%) LTE
12 2 (1.03%) SS7
12 2 (1.03%) 3GPP
12 2 (1.03%) Radio Access Network
12 2 (1.03%) Unified Communications
Database & Business Intelligence
1 34 (17.44%) SQL Server
2 15 (7.69%) MySQL
3 8 (4.10%) SQL Server Reporting Services
4 3 (1.54%) Oracle Database
5 1 (0.51%) Oracle BI EE
5 1 (0.51%) MS Access
Development Applications
1 3 (1.54%) PowerBuilder
General
1 23 (11.79%) Legal
2 21 (10.77%) Finance
3 13 (6.67%) Pharmaceutical
4 11 (5.64%) Manufacturing
4 11 (5.64%) Retail
5 9 (4.62%) Telecoms
6 5 (2.56%) Advertising
7 4 (2.05%) Banking
8 3 (1.54%) Marketing
9 2 (1.03%) Danish Language
9 2 (1.03%) French Language
9 2 (1.03%) Norwegian Language
10 1 (0.51%) Local Government
10 1 (0.51%) General Ledger
Libraries, Frameworks & Software Standards
1 19 (9.74%) .NET
2 18 (9.23%) HTML
3 14 (7.18%) XML
4 13 (6.67%) ASP.NET
5 10 (5.13%) Classic ASP
6 8 (4.10%) CSS
7 3 (1.54%) J2EE
8 2 (1.03%) Web Services
8 2 (1.03%) LAMP
9 1 (0.51%) .NET Framework
9 1 (0.51%) COM
Miscellaneous
1 12 (6.15%) Mathematics
2 6 (3.08%) AS400
2 6 (3.08%) iSeries
3 5 (2.56%) Blackberry
4 4 (2.05%) iPhone
4 4 (2.05%) iPad
5 3 (1.54%) VLE
5 3 (1.54%) EqualLogic
6 2 (1.03%) Management Information System
7 1 (0.51%) Mobile App
7 1 (0.51%) SecurID
7 1 (0.51%) Handset
7 1 (0.51%) APACS
7 1 (0.51%) Visualisation
7 1 (0.51%) Video Conferencing
Operating Systems
1 107 (54.87%) Windows
2 39 (20.00%) Windows Server 2008
3 34 (17.44%) Windows Server 2003
4 28 (14.36%) Linux
5 27 (13.85%) Windows XP
6 25 (12.82%) UNIX
7 10 (5.13%) Windows Vista
8 9 (4.62%) Ubuntu
8 9 (4.62%) CentOS
8 9 (4.62%) Windows 7
8 9 (4.62%) Windows Server 2012
9 8 (4.10%) Red Hat Enterprise Linux
10 6 (3.08%) OS/400
11 5 (2.56%) Android
12 4 (2.05%) Mac OS X
12 4 (2.05%) Apple iOS
13 3 (1.54%) Solaris
14 1 (0.51%) Windows Phone
14 1 (0.51%) Windows 8
14 1 (0.51%) Windows Phone 8
Processes & Methodologies
1 23 (11.79%) ITIL
2 19 (9.74%) Network Management
3 9 (4.62%) Online Security
4 6 (3.08%) Business Intelligence
4 6 (3.08%) E-Commerce
5 5 (2.56%) CRM
6 4 (2.05%) Configuration Management
6 4 (2.05%) Service Management
6 4 (2.05%) Mobile Device Management
7 3 (1.54%) Performance Tuning
7 3 (1.54%) Root Cause Analysis
7 3 (1.54%) Business Continuity
7 3 (1.54%) Web Design
7 3 (1.54%) Release Management
7 3 (1.54%) Service Delivery
7 3 (1.54%) Disaster Recovery
7 3 (1.54%) Project Management
8 2 (1.03%) Workflow
8 2 (1.03%) Change Management
8 2 (1.03%) Unit Testing
Programming Languages
1 34 (17.44%) SQL
2 14 (7.18%) JavaScript
3 13 (6.67%) C#
4 12 (6.15%) C
4 12 (6.15%) Python
5 11 (5.64%) Java
6 8 (4.10%) PHP
7 6 (3.08%) Perl
8 3 (1.54%) PL/SQL
8 3 (1.54%) VB
9 2 (1.03%) C++
9 2 (1.03%) Bash Shell
10 1 (0.51%) VB.NET
10 1 (0.51%) T-SQL
Qualifications
1 20 (10.26%) Degree
2 8 (4.10%) Microsoft Certification
3 7 (3.59%) Cisco Certification
4 6 (3.08%) MCSE
5 5 (2.56%) CCNA
6 4 (2.05%) A+ Certification
6 4 (2.05%) ITIL Certification
7 2 (1.03%) Security Cleared
Quality Assurance & Compliance
1 9 (4.62%) SLA
2 4 (2.05%) QA
System Software
1 40 (20.51%) Active Directory
2 25 (12.82%) VMware Infrastructure
3 14 (7.18%) VMware ESX
4 8 (4.10%) vSphere
5 6 (3.08%) Terminal Services
6 5 (2.56%) Citrix Presentation Server
7 3 (1.54%) Hyper-V
Systems Management
1 1 (0.51%) Backup Exec
1 1 (0.51%) McAfee ePO
Vendors
1 96 (49.23%) Microsoft
2 46 (23.59%) VMware
3 43 (22.05%) Citrix
4 11 (5.64%) Red Hat
5 8 (4.10%) CheckPoint
5 8 (4.10%) Oracle
6 6 (3.08%) Dell
6 6 (3.08%) Cisco
7 5 (2.56%) McAfee
7 5 (2.56%) Lotus
8 4 (2.05%) Apple
9 2 (1.03%) Salesforce.com
9 2 (1.03%) Avaya
9 2 (1.03%) Juniper
9 2 (1.03%) Sun
9 2 (1.03%) Wind River
9 2 (1.03%) F5
9 2 (1.03%) Blue Coat
10 1 (0.51%) Guidewire
10 1 (0.51%) SAP
Cambridge, Cambridgeshire
EXCELerate
Salary: Up to £35,000 per annum Circa £35k & Corporate Benefits Package
Posted: Yesterday
Potters Bar, Hertfordshire
Bluetownonline
Salary: £18k - 20k per year
Posted: Yesterday
Cambridge, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: Yesterday
Norwich, Norfolk
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: Yesterday
Watford, Hertfordshire
RecruitmentRevolution.com Limited
Salary: From £50,000 to £60,000 per annum + Benefits + Bonus
Posted: 3 days ago
St. Albans, Hertfordshire
Owen Daniels Consultancy
Salary: From £20,000 to £29,000 per annum circa £29,000 plus bens
Posted: 3 days ago
Cambridge
Nigel Frank International Limited - Newcastle
Salary: £40000 - £45000 per annum
Posted: 4 days ago
Central London, London, Hounslow, Slough,...
XIST4 IT LIMITED
Salary: £40-50,000 + 10% Bonus
Posted: 5 days ago
Suffolk
DP Connect
Salary: £20000 - £30000 per annum + Excellent Benefits
Posted: 5 days ago
Cambridge
Reed Technology - UK Posting Account
Salary: £40000 - £55000 per annum
Posted: 8 days ago
Cambridge, Cambridgeshire
Cambridge University Press
Posted: 9 days ago