The table below looks at the statistics for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 183 154 180
Rank change year-on-year
-29 +26
Permanent jobs requiring a Technical Support 84 124 88
As % of all permanent IT jobs located in the East of England 1.09% 1.50% 1.10%
As % of the Job Titles category 1.14% 1.58% 1.16%
Number of salaries quoted 79 112 76
Average salary £26,000 £32,500 £30,000
Average salary % change year-on-year
-20.00% +8.33%
90% offered a salary of more than £20,500 £20,600 £21,500
10% offered a salary of more than £40,000 £44,500 £45,000
UK excluding London average salary £28,500 £30,000 £30,500
% change year-on-year
-5.00% -1.63%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7391 7871 7593
As % of all permanent IT jobs located in the East of England 95.57% 95.31% 95.11%
Number of salaries quoted 6148 6608 6581
Average salary £41,500 £41,500 £40,000
Average salary % change year-on-year
- +3.75%
90% offered a salary of more than £25,000 £26,000 £26,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 1 July 2015.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +13 29 £25,000 -9.09% 2
Hertfordshire -35 24 £29,000 -10.76% 1
Cambridgeshire +3 20 £28,500 -28.75% 8
Suffolk +4 6 £22,000 -20.00% 2
Essex -5 4 £26,000 -36.19% 1
Norfolk -1 1 £27,000 +35.00%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 1 July 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 83 (46.37%) Microsoft
2 81 (45.25%) Windows
3 56 (31.28%) Active Directory
4 36 (20.11%) SQL
4 36 (20.11%) MS Excel
5 35 (19.55%) MS Office
6 33 (18.44%) Apple
7 32 (17.88%) iSeries
8 31 (17.32%) Android
8 31 (17.32%) Apple iOS
8 31 (17.32%) AS400
9 30 (16.76%) Blackberry
10 27 (15.08%) Mac OS X
11 26 (14.53%) A+ Certification
11 26 (14.53%) WAN
11 26 (14.53%) iPad
11 26 (14.53%) iPhone
12 24 (13.41%) Analytical Skills
12 24 (13.41%) VMware
12 24 (13.41%) MS Exchange
13 23 (12.85%) TCP/IP
14 22 (12.29%) Citrix
14 22 (12.29%) Windows Server 2008
15 21 (11.73%) SQL Server
15 21 (11.73%) Linux
16 19 (10.61%) Microsoft Certification
17 18 (10.06%) MCSE
17 18 (10.06%) OS/400
17 18 (10.06%) LAN
17 18 (10.06%) ITIL

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 1 July 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (13.41%) MS Exchange
2 10 (5.59%) SharePoint
3 9 (5.03%) Exchange Server 2010
4 3 (1.68%) Exchange Server 2003
4 3 (1.68%) IIS
5 2 (1.12%) Apache
5 2 (1.12%) Tomcat
5 2 (1.12%) BizTalk Server
5 2 (1.12%) Blackberry Enterprise Server
5 2 (1.12%) Zope
5 2 (1.12%) Plone
5 2 (1.12%) Exchange Server 2007
5 2 (1.12%) Exchange Server 2013
6 1 (0.56%) ColdFusion
Applications
1 36 (20.11%) MS Excel
2 35 (19.55%) MS Office
3 1 (0.56%) Photoshop
3 1 (0.56%) MS Visio
3 1 (0.56%) AutoCAD
Business Applications
1 2 (1.12%) Tridion
1 2 (1.12%) Dynamics CRM
1 2 (1.12%) Dynamics AX
2 1 (0.56%) Dynamics GP
2 1 (0.56%) ResourceLink
Cloud Services
1 17 (9.50%) Office 365
2 4 (2.23%) Microsoft Azure
3 1 (0.56%) SaaS
Communications & Networking
1 26 (14.53%) WAN
2 23 (12.85%) TCP/IP
3 18 (10.06%) LAN
4 11 (6.15%) DNS
4 11 (6.15%) Internet
4 11 (6.15%) Firewall
5 8 (4.47%) DHCP
6 6 (3.35%) Wireless
7 5 (2.79%) VPN
8 4 (2.23%) VoIP
9 3 (1.68%) SAN
9 3 (1.68%) VLAN
10 2 (1.12%) NAS
10 2 (1.12%) Intranet
10 2 (1.12%) SSL
10 2 (1.12%) LDAP
11 1 (0.56%) ADSL
11 1 (0.56%) ISDN
11 1 (0.56%) PBX
11 1 (0.56%) Ethernet
Database & Business Intelligence
1 21 (11.73%) SQL Server
2 13 (7.26%) DB2
3 6 (3.35%) SQL Server 2008
4 5 (2.79%) SQL Server 2012
4 5 (2.79%) MySQL
5 2 (1.12%) Oracle Database
5 2 (1.12%) Oracle Database 10g
5 2 (1.12%) PostgreSQL
5 2 (1.12%) Oracle Database 11g
General
1 17 (9.50%) Finance
2 3 (1.68%) Publishing
2 3 (1.68%) Telecoms
3 2 (1.12%) Back Office
4 1 (0.56%) Retail
4 1 (0.56%) Billing
4 1 (0.56%) Marketing
Libraries, Frameworks & Software Standards
1 9 (5.03%) .NET
2 7 (3.91%) Application Packaging
3 3 (1.68%) XML
4 2 (1.12%) SOAP
4 2 (1.12%) HTML
5 1 (0.56%) DHTML
5 1 (0.56%) ASP.NET
5 1 (0.56%) DOM
Miscellaneous
1 32 (17.88%) iSeries
2 31 (17.32%) AS400
3 30 (16.76%) Blackberry
4 26 (14.53%) iPhone
4 26 (14.53%) iPad
5 24 (13.41%) Analytical Skills
6 18 (10.06%) LPAR
7 8 (4.47%) Mathematics
8 4 (2.23%) Computer Science
8 4 (2.23%) Enterprise Software
8 4 (2.23%) Data Centre
9 3 (1.68%) Management Information System
10 2 (1.12%) GIS
10 2 (1.12%) Learning Management System
11 1 (0.56%) User Experience
11 1 (0.56%) HP StoreVirtual
11 1 (0.56%) Hybrid Cloud
11 1 (0.56%) Replication
11 1 (0.56%) Wiki
Operating Systems
1 81 (45.25%) Windows
2 31 (17.32%) Android
2 31 (17.32%) Apple iOS
3 27 (15.08%) Mac OS X
4 22 (12.29%) Windows Server 2008
5 21 (11.73%) Linux
6 18 (10.06%) OS/400
7 14 (7.82%) Windows Server 2012
8 11 (6.15%) Windows 7
9 7 (3.91%) Windows Server 2003
10 5 (2.79%) UNIX
11 4 (2.23%) Windows XP
11 4 (2.23%) Red Hat Enterprise Linux
12 3 (1.68%) CentOS
12 3 (1.68%) Windows 8
13 2 (1.12%) Windows Vista
13 2 (1.12%) Debian
14 1 (0.56%) Ubuntu
Processes & Methodologies
1 18 (10.06%) ITIL
1 18 (10.06%) High Availability
2 16 (8.94%) Configuration Management
2 16 (8.94%) Disaster Recovery
3 14 (7.82%) Performance Management
4 8 (4.47%) Incident Management
4 8 (4.47%) Coaching
5 7 (3.91%) Software Deployment
6 6 (3.35%) Service Delivery
7 5 (2.79%) Risk Analysis
7 5 (2.79%) Root Cause Analysis
7 5 (2.79%) Performance Tuning
8 4 (2.23%) ITIL V3
8 4 (2.23%) DevOps
8 4 (2.23%) Line Management
8 4 (2.23%) Project Management
8 4 (2.23%) ERP
9 3 (1.68%) CRM
9 3 (1.68%) Resource Management
9 3 (1.68%) Kalman Filter
Programming Languages
1 36 (20.11%) SQL
2 13 (7.26%) COBOL
2 13 (7.26%) RPG
3 10 (5.59%) C
4 8 (4.47%) PowerShell
5 6 (3.35%) Bash Shell
5 6 (3.35%) Java
6 3 (1.68%) C++
6 3 (1.68%) Perl
7 2 (1.12%) PHP
7 2 (1.12%) JavaScript
7 2 (1.12%) Python
7 2 (1.12%) Ruby
8 1 (0.56%) Tcl
8 1 (0.56%) VB6
8 1 (0.56%) T-SQL
8 1 (0.56%) VB
8 1 (0.56%) VB.NET
8 1 (0.56%) VBA
8 1 (0.56%) C#
Qualifications
1 26 (14.53%) A+ Certification
2 19 (10.61%) Microsoft Certification
3 18 (10.06%) MCSE
4 11 (6.15%) MCSA
5 9 (5.03%) CCNA
5 9 (5.03%) Cisco Certification
6 8 (4.47%) MCITP
6 8 (4.47%) Degree
7 3 (1.68%) Security Cleared
8 2 (1.12%) LPIC
9 1 (0.56%) Six Sigma Green Belt
9 1 (0.56%) SC Cleared
9 1 (0.56%) ITIL Certification
9 1 (0.56%) VMware Certified Professional (VCP)
9 1 (0.56%) JNCIA
9 1 (0.56%) MCP
9 1 (0.56%) CCIE
9 1 (0.56%) CCNP
Quality Assurance & Compliance
1 4 (2.23%) SLA
System Software
1 56 (31.28%) Active Directory
2 13 (7.26%) VMware Infrastructure
3 8 (4.47%) Hyper-V
3 8 (4.47%) XenApp
4 7 (3.91%) ISA Server
4 7 (3.91%) Forefront TMG
5 6 (3.35%) VMware ESXi
6 5 (2.79%) Terminal Services
7 3 (1.68%) XenDesktop
8 2 (1.12%) Terminal Server
8 2 (1.12%) iptables
9 1 (0.56%) VirtualBox
9 1 (0.56%) Xen
9 1 (0.56%) vSphere
Systems Management
1 10 (5.59%) SCCM
2 8 (4.47%) WSUS
3 7 (3.91%) McAfee ePO
4 5 (2.79%) SCOM
4 5 (2.79%) Dollar Universe
4 5 (2.79%) Nagios
5 2 (1.12%) Norton AntiVirus
5 2 (1.12%) Opscode Chef
6 1 (0.56%) Symantec Enterprise Vault
6 1 (0.56%) Backup Exec
Vendors
1 83 (46.37%) Microsoft
2 33 (18.44%) Apple
3 24 (13.41%) VMware
4 22 (12.29%) Citrix
5 10 (5.59%) Oracle
5 10 (5.59%) Cisco
6 7 (3.91%) McAfee
7 5 (2.79%) HP
8 4 (2.23%) SAP
8 4 (2.23%) Red Hat
8 4 (2.23%) F5
9 3 (1.68%) Symantec
9 3 (1.68%) Dell
10 2 (1.12%) JD Edwards
10 2 (1.12%) Fujitsu
11 1 (0.56%) SonicWALL
11 1 (0.56%) Kaspersky
11 1 (0.56%) LogRhythm
11 1 (0.56%) NetApp
11 1 (0.56%) Websense
Suffolk
Proactive Appointments
Salary: Unspecified Up to £28,000
Posted: 9 hours ago
Bedfordshire
Proactive Appointments
Salary: Unspecified Up to £40,000 package
Posted: 14 hours ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £20000 - £25000 per annum + FANTASTIC PROSPECTS
Posted: 17 hours ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £35000 - £45000 per annum + Fantastic Opportunity
Posted: 17 hours ago
St. Albans
Recruitment Genius
Salary: £20000 - £28000 per annum
Posted: 2 days ago
Cambridge, Cambridgeshire
IT Connections
Salary: Up to £40,000
Posted: 5 days ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £30000 - £40000 per annum + Awesome Prospects
Posted: 5 days ago
Chelmsford, Essex
Evolution Recruitment Solutions
Salary: 25k-30k + benefits
Posted: 5 days ago
Halesworth, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £28000.00 per annum
Posted: 6 days ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Career Progression!
Posted: 6 days ago
Cambridge
360 Resourcing
Salary: Competitive
Posted: 9 days ago
Cambridge
360 Resourcing
Salary: Competitive
Posted: 9 days ago
Cambridge, East Anglia, United Kingdom
Cambridge Assessment
Salary: Competitive
Posted: 14 days ago
Bedford, Bedfordshire
Bedford Borough Council
Salary: From £26,293 to £28,746 per annum
Posted: 23 days ago