The table below looks at the statistics for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 187 176 175
Rank change year-on-year
-11 -1
Permanent jobs requiring a Technical Support 74 110 101
As % of all permanent IT jobs located in the East of England 1.00% 1.30% 1.23%
As % of the Job Titles category 1.04% 1.37% 1.29%
Number of salaries quoted 68 104 86
Average salary £24,500 £32,000 £29,500
Average salary % change year-on-year
-23.43% +8.47%
90% offered a salary of more than £20,500 £21,500 £21,500
10% offered a salary of more than £36,600 £41,500 £37,500
UK excluding London average salary £28,500 £30,000 £30,500
% change year-on-year
-5.00% -1.63%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7097 8054 7855
As % of all permanent IT jobs located in the East of England 96.09% 95.40% 95.42%
Number of salaries quoted 5872 6712 6839
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,683 £26,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 29 May 2015.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +20 25 £22,500 -16.27% 2
Hertfordshire -17 23 £26,000 -20.00% 2
Cambridgeshire -1 15 £24,500 -38.75%
Essex +9 7 £26,000 -9.56% 2
Suffolk +12 4 £22,000 -20.00% 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 29 May 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 68 (41.46%) Microsoft
2 65 (39.63%) Windows
3 43 (26.22%) Active Directory
4 38 (23.17%) SQL
5 29 (17.68%) iSeries
6 28 (17.07%) AS400
7 27 (16.46%) MS Office
8 26 (15.85%) Apple
9 25 (15.24%) Blackberry
9 25 (15.24%) Linux
9 25 (15.24%) Android
9 25 (15.24%) Apple iOS
10 24 (14.63%) Analytical Skills
11 23 (14.02%) Mac OS X
12 22 (13.41%) A+ Certification
12 22 (13.41%) ITIL
12 22 (13.41%) WAN
12 22 (13.41%) iPad
12 22 (13.41%) iPhone
12 22 (13.41%) Finance
13 21 (12.80%) MS Excel
14 20 (12.20%) Disaster Recovery
15 19 (11.59%) Configuration Management
15 19 (11.59%) VMware
16 18 (10.98%) Performance Management
16 18 (10.98%) Internet
16 18 (10.98%) TCP/IP
17 17 (10.37%) MS Exchange
17 17 (10.37%) DB2
17 17 (10.37%) RPG

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 29 May 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (10.37%) MS Exchange
2 9 (5.49%) SharePoint
3 7 (4.27%) ColdFusion
4 6 (3.66%) Exchange Server 2010
5 3 (1.83%) Exchange Server 2003
5 3 (1.83%) IIS
6 1 (0.61%) BizTalk Server
Applications
1 27 (16.46%) MS Office
2 21 (12.80%) MS Excel
3 1 (0.61%) AutoCAD
3 1 (0.61%) MS Visio
3 1 (0.61%) Photoshop
Business Applications
1 3 (1.83%) Dynamics AX
2 1 (0.61%) Dynamics CRM
2 1 (0.61%) Dynamics GP
2 1 (0.61%) ResourceLink
2 1 (0.61%) Tridion
Cloud Services
1 11 (6.71%) Office 365
2 2 (1.22%) Microsoft Azure
3 1 (0.61%) SaaS
Communications & Networking
1 22 (13.41%) WAN
2 18 (10.98%) Internet
2 18 (10.98%) TCP/IP
3 14 (8.54%) LAN
4 10 (6.10%) Firewall
5 9 (5.49%) DNS
6 6 (3.66%) DHCP
7 4 (2.44%) VPN
7 4 (2.44%) Wireless
8 3 (1.83%) VoIP
9 2 (1.22%) Intranet
9 2 (1.22%) VLAN
9 2 (1.22%) iSCSI
10 1 (0.61%) IGMP
10 1 (0.61%) TETRA
10 1 (0.61%) Network Security
10 1 (0.61%) Wireshark
10 1 (0.61%) LTE
10 1 (0.61%) Unified Communications
10 1 (0.61%) Spanning Tree
Database & Business Intelligence
1 17 (10.37%) DB2
2 14 (8.54%) SQL Server
3 11 (6.71%) MySQL
4 4 (2.44%) SQL Server 2008
5 2 (1.22%) Oracle Database 10g
5 2 (1.22%) SQL Server 2012
5 2 (1.22%) Oracle Database
5 2 (1.22%) Oracle Database 11g
General
1 22 (13.41%) Finance
2 3 (1.83%) Publishing
2 3 (1.83%) Telecoms
3 1 (0.61%) Retail
3 1 (0.61%) Marketing
3 1 (0.61%) Back Office
Libraries, Frameworks & Software Standards
1 14 (8.54%) .NET
2 10 (6.10%) XML
3 9 (5.49%) SOAP
4 8 (4.88%) HTML
5 7 (4.27%) DHTML
5 7 (4.27%) DOM
5 7 (4.27%) ASP.NET
6 5 (3.05%) Application Packaging
7 1 (0.61%) COM+
Miscellaneous
1 29 (17.68%) iSeries
2 28 (17.07%) AS400
3 25 (15.24%) Blackberry
4 24 (14.63%) Analytical Skills
5 22 (13.41%) iPad
5 22 (13.41%) iPhone
6 12 (7.32%) LPAR
7 4 (2.44%) Data Centre
7 4 (2.44%) Mathematics
8 3 (1.83%) Computer Science
8 3 (1.83%) Learning Management System
8 3 (1.83%) User Experience
8 3 (1.83%) Management Information System
9 2 (1.22%) GIS
9 2 (1.22%) Enterprise Software
9 2 (1.22%) PKI
9 2 (1.22%) Clustering
10 1 (0.61%) Wiki
Operating Systems
1 65 (39.63%) Windows
2 25 (15.24%) Linux
2 25 (15.24%) Android
2 25 (15.24%) Apple iOS
3 23 (14.02%) Mac OS X
4 16 (9.76%) Windows Server 2008
5 14 (8.54%) UNIX
6 12 (7.32%) OS/400
7 10 (6.10%) Windows Server 2012
7 10 (6.10%) Red Hat Enterprise Linux
8 6 (3.66%) Windows 7
9 5 (3.05%) Windows Server 2003
10 4 (2.44%) Windows XP
11 3 (1.83%) CentOS
12 2 (1.22%) Windows Vista
13 1 (0.61%) Ubuntu
13 1 (0.61%) Windows 8
Processes & Methodologies
1 22 (13.41%) ITIL
2 20 (12.20%) Disaster Recovery
3 19 (11.59%) Configuration Management
4 18 (10.98%) Performance Management
5 14 (8.54%) Incident Management
6 12 (7.32%) High Availability
7 7 (4.27%) Six Sigma
8 6 (3.66%) Service Delivery
9 5 (3.05%) Risk Analysis
9 5 (3.05%) Root Cause Analysis
9 5 (3.05%) Performance Tuning
9 5 (3.05%) DevOps
9 5 (3.05%) Coaching
10 4 (2.44%) ERP
10 4 (2.44%) Kalman Filter
10 4 (2.44%) ITIL V3
10 4 (2.44%) Software Deployment
11 3 (1.83%) Resource Management
11 3 (1.83%) Project Management
11 3 (1.83%) CRM
Programming Languages
1 38 (23.17%) SQL
2 17 (10.37%) RPG
2 17 (10.37%) COBOL
3 8 (4.88%) PHP
3 8 (4.88%) JavaScript
4 7 (4.27%) PowerShell
5 6 (3.66%) Java
6 5 (3.05%) C
7 3 (1.83%) Bash Shell
7 3 (1.83%) Perl
8 2 (1.22%) C#
8 2 (1.22%) VB.NET
8 2 (1.22%) Ruby
9 1 (0.61%) VB6
9 1 (0.61%) Tcl
9 1 (0.61%) VBA
9 1 (0.61%) T-SQL
9 1 (0.61%) VB
9 1 (0.61%) C++
Qualifications
1 22 (13.41%) A+ Certification
2 10 (6.10%) MCSE
2 10 (6.10%) Microsoft Certification
3 9 (5.49%) Degree
4 7 (4.27%) Six Sigma Green Belt
4 7 (4.27%) Cisco Certification
4 7 (4.27%) CCNA
5 6 (3.66%) MCSA
6 4 (2.44%) MCITP
6 4 (2.44%) Security Cleared
7 2 (1.22%) SC Cleared
8 1 (0.61%) JNCIA
8 1 (0.61%) CCIE
8 1 (0.61%) CCNP
8 1 (0.61%) MCP
Quality Assurance & Compliance
1 4 (2.44%) SLA
System Software
1 43 (26.22%) Active Directory
2 9 (5.49%) VMware Infrastructure
3 5 (3.05%) Hyper-V
4 4 (2.44%) ISA Server
4 4 (2.44%) Terminal Services
4 4 (2.44%) Forefront TMG
4 4 (2.44%) VMware ESXi
4 4 (2.44%) XenApp
5 3 (1.83%) vSphere
6 2 (1.22%) iptables
6 2 (1.22%) XenDesktop
7 1 (0.61%) VirtualBox
7 1 (0.61%) Terminal Server
Systems Management
1 8 (4.88%) SCCM
2 5 (3.05%) WSUS
2 5 (3.05%) Dollar Universe
2 5 (3.05%) Nagios
3 4 (2.44%) McAfee ePO
4 2 (1.22%) Norton AntiVirus
4 2 (1.22%) Opscode Chef
4 2 (1.22%) SCOM
5 1 (0.61%) Symantec Enterprise Vault
5 1 (0.61%) ZENworks
Vendors
1 68 (41.46%) Microsoft
2 26 (15.85%) Apple
3 19 (11.59%) VMware
4 17 (10.37%) Citrix
5 9 (5.49%) Oracle
5 9 (5.49%) Cisco
6 8 (4.88%) Red Hat
7 5 (3.05%) F5
8 4 (2.44%) SAP
8 4 (2.44%) McAfee
9 3 (1.83%) Symantec
10 2 (1.22%) JD Edwards
10 2 (1.22%) HP
11 1 (0.61%) Kaspersky
11 1 (0.61%) Fujitsu
11 1 (0.61%) LogRhythm
11 1 (0.61%) Clearswift
11 1 (0.61%) NetApp
11 1 (0.61%) Salesforce.com
11 1 (0.61%) IBM
Bedfordshire
Global Technology Solutions Ltd
Salary: £35000 per annum + Benefits
Posted: Yesterday
Watford, Hertfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £40000.00 per annum + Excellent benefits
Posted: Yesterday
Chelmsford, Essex
Lorien Resourcing
Posted: Yesterday
Eye, Suffolk
Coal IT Services
Salary: Unspecified TSE/DUB
Posted: Yesterday
Bedfordshire
Proactive Appointments
Salary: Unspecified Up to £40,000 package
Posted: 2 days ago
Braintree, Essex
Lorien Resourcing
Posted: 4 days ago
Norwich
Recruitment Genius
Salary: £32000 - £45000 per annum
Posted: 17 days ago