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This section looks at the demand for the Technical Support role in IT jobs within the East of England region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT job ads that have cited Technical Support in their job title over the 3 months to 18 July 2008 with a comparison to the same period last year.

LinkTechnical Support
Location
3 months to 18 Jul 2008Same period last year
Rank122144
Rank change on same period last yearUp+22
Matching permanent IT job ads192153
As % of all UK permanent IT job ads sampled0.100 %0.063 %
As % of the category below1.584 %1.208 %
Salaries quoted180141
Average minimum salary£29,789£26,106
Average salary£31,805£27,889
% change on same period last year+14.04 %
Average maximum salary£33,822£29,673
UK excluding London average salary£29,589£27,762
% change on same period last year+6.58 %
Job Titles East of EnglandJob Titles
East of England
Matching permanent IT job ads1212412663
As % of all UK permanent IT job ads sampled6.330 %5.224 %
Salaries quoted1014410744
Average minimum salary£34,807£34,731
Average salary£37,909£37,657
% change on same period last year+0.66 %
Average maximum salary£41,011£40,584
UK excluding London average salary£38,227£39,513
% change on same period last year-3.25 %
Technical Support EnglandTechnical Support
England

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Technical Support Demand Trend

Technical Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

East of England Technical Support Salary Trend

Technical Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 18 July 2008.

East of England Technical Support Salary Histogram

Technical Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT job ads citing Technical Support within the East of England region over the 3 months to 18 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
HertfordshireUp+871£28,636+1.03 %
CambridgeshireUp+3168£25,799+15.36 %
BedfordshireUp+1127£53,500+70.44 %
EssexDown-1916£39,867+24.49 %
SuffolkNo change014£30,417+36.04 %
NorfolkDown-81£18,500-28.15 %
Technical Support EnglandTechnical Support
England

Technical Support
Top 30 Related IT Skills

For the 6 months to 18 July 2008, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1188 (50.67 %)Windows
280 (21.56 %)TCP/IP
280 (21.56 %)Microsoft
378 (21.02 %)SQL
473 (19.68 %)Citrix
568 (18.33 %)MS Excel
667 (18.06 %)UNIX
765 (17.52 %)MS Exchange
864 (17.25 %)MS Office
958 (15.63 %)Microsoft Certification
1055 (14.82 %)Cisco
1151 (13.75 %)Active Directory
1246 (12.40 %)SQL Server
1342 (11.32 %)LAN
1342 (11.32 %)WAN
1441 (11.05 %)Windows 2000
1540 (10.78 %)Oracle
1639 (10.51 %)Degree
1738 (10.24 %)MCSE
1835 (9.434 %)Windows XP
1835 (9.434 %)Linux
1934 (9.164 %)Health
2031 (8.356 %)Exchange Server 2003
2130 (8.086 %)Finance
2130 (8.086 %)IP Telephony
2229 (7.817 %)MCP
2328 (7.547 %)SLA
2427 (7.278 %).NET
2427 (7.278 %)Telecoms
2525 (6.739 %)Logistics

Technical Support
Top Related IT Skills by Category

For the 6 months to 18 July 2008, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
127 (7.278 %).NET
221 (5.660 %)HTML
311 (2.965 %)CSS
47 (1.887 %)WML
55 (1.348 %)XML
64 (1.078 %)EDI
64 (1.078 %)J2EE
73 (0.809 %).NET Framework
82 (0.539 %)LAMP
82 (0.539 %)ASP
91 (0.270 %)ASP.NET
91 (0.270 %)JSP
91 (0.270 %)SOAP
91 (0.270 %)WebSphere
91 (0.270 %)ODBC
91 (0.270 %)Application Packaging
Application Platforms
165 (17.52 %)MS Exchange
231 (8.356 %)Exchange Server 2003
318 (4.852 %)IIS
416 (4.313 %)Exchange Server 2000
58 (2.156 %)Apache
66 (1.617 %)SharePoint
73 (0.809 %)Lotus Notes
82 (0.539 %)SharePoint Server 2007
82 (0.539 %)Exchange Server 2007
82 (0.539 %)BizTalk Server
82 (0.539 %)IBM HTTP Server
Applications
168 (18.33 %)MS Excel
264 (17.25 %)MS Office
33 (0.809 %)MS Visio
33 (0.809 %)CATIA
33 (0.809 %)Pro/ENGINEER
42 (0.539 %)MS PowerPoint
42 (0.539 %)MS Project
51 (0.270 %)MATLAB
Business Applications
13 (0.809 %)SoftGrid
21 (0.270 %)Minerva
21 (0.270 %)Dynamics NAV
21 (0.270 %)ResourceLink
21 (0.270 %)Bond Adapt
21 (0.270 %)Retail-J
21 (0.270 %)Microsoft CRM
21 (0.270 %)Navision
Communications & Networking
180 (21.56 %)TCP/IP
242 (11.32 %)WAN
242 (11.32 %)LAN
330 (8.086 %)IP Telephony
422 (5.930 %)DNS
521 (5.660 %)Wireless
521 (5.660 %)VoIP
619 (5.121 %)Firewall
619 (5.121 %)Internet
716 (4.313 %)DHCP
814 (3.774 %)PSTN
814 (3.774 %)SS7
911 (2.965 %)ADSL
1010 (2.695 %)ISDN
119 (2.426 %)HTTP
127 (1.887 %)VPN
127 (1.887 %)GSM
127 (1.887 %)Wi-Fi
136 (1.617 %)Ethernet
144 (1.078 %)GPRS
Database & Business Intelligence
146 (12.40 %)SQL Server
211 (2.965 %)SQL Server 2005
310 (2.695 %)SQL Server 2000
47 (1.887 %)FileMaker
47 (1.887 %)MySQL
56 (1.617 %)RDBMS
56 (1.617 %)Oracle 10g
56 (1.617 %)Oracle 9i
64 (1.078 %)SQL Server 7
72 (0.539 %)MS Access
72 (0.539 %)DB2
81 (0.270 %)OLAP
81 (0.270 %)Cognos Impromptu
81 (0.270 %)Microsoft Analysis Services
81 (0.270 %)SQL Server Reporting Services
81 (0.270 %)SQL Server Analysis Services
Development Applications
11 (0.270 %)VSS/SourceSafe
11 (0.270 %)TestDirector
General
134 (9.164 %)Health
230 (8.086 %)Finance
327 (7.278 %)Telecoms
414 (3.774 %)Multimedia
510 (2.695 %)Retail
69 (2.426 %)Pensions
78 (2.156 %)Manufacturing
87 (1.887 %)Publishing
87 (1.887 %)Electronics
95 (1.348 %)Back Office
95 (1.348 %)Marketing
104 (1.078 %)Education
113 (0.809 %)Insurance
122 (0.539 %)Electric
122 (0.539 %)Banking
131 (0.270 %)Government
131 (0.270 %)Local Government
131 (0.270 %)Music
131 (0.270 %)Aerospace
131 (0.270 %)Automotive
Miscellaneous
119 (5.121 %)French Language
214 (3.774 %)Client/Server
214 (3.774 %)AS400
39 (2.426 %)Blackberry
39 (2.426 %)PDA
39 (2.426 %)Data Protection Act
39 (2.426 %)German Language
48 (2.156 %)Spanish Language
48 (2.156 %)Fat Client
48 (2.156 %)Thin Client
57 (1.887 %)Computer Science
66 (1.617 %)Replication
74 (1.078 %)IPTV
83 (0.809 %)Asset Management
83 (0.809 %)Italian Language
92 (0.539 %)Wiki
92 (0.539 %)EPoS
92 (0.539 %)Mathematics
101 (0.270 %)Dutch Language
101 (0.270 %)CCTV
Operating Systems
1188 (50.67 %)Windows
267 (18.06 %)UNIX
341 (11.05 %)Windows 2000
435 (9.434 %)Windows XP
435 (9.434 %)Linux
519 (5.121 %)Windows Server 2003
616 (4.313 %)Solaris
75 (1.348 %)OS/400
84 (1.078 %)Windows NT
92 (0.539 %)AIX
92 (0.539 %)Windows Mobile
101 (0.270 %)Mac OS X
101 (0.270 %)VMS
101 (0.270 %)OpenVMS
Processes & Methodologies
125 (6.739 %)Logistics
221 (5.660 %)E-Commerce
221 (5.660 %)B2B
317 (4.582 %)Supply Chain Management
415 (4.043 %)Service Delivery
511 (2.965 %)Project Management
610 (2.695 %)CRM
79 (2.426 %)Data Protection
88 (2.156 %)Business Intelligence
97 (1.887 %)Time Management
104 (1.078 %)WFM
104 (1.078 %)CAD
104 (1.078 %)E-business
113 (0.809 %)Configuration Management
113 (0.809 %)ITIL
122 (0.539 %)CAE
122 (0.539 %)Migration
122 (0.539 %)Performance Management
122 (0.539 %)Change Management
122 (0.539 %)Disaster Recovery
Programming Languages
178 (21.02 %)SQL
217 (4.582 %)Java
316 (4.313 %)VB
412 (3.235 %)C
412 (3.235 %)C++
58 (2.156 %)PHP
67 (1.887 %)VBScript
76 (1.617 %)JavaScript
76 (1.617 %)C#
84 (1.078 %)PL/SQL
84 (1.078 %)VB.NET
92 (0.539 %)Perl
92 (0.539 %)DHTML
101 (0.270 %)VBA
101 (0.270 %)Shell Script
101 (0.270 %)Transact-SQL
Qualifications
158 (15.63 %)Microsoft Certification
239 (10.51 %)Degree
338 (10.24 %)MCSE
429 (7.817 %)MCP
59 (2.426 %)CCNA
59 (2.426 %)Cisco Certification
68 (2.156 %)HND
77 (1.887 %)MCSA
82 (0.539 %)CCENT
82 (0.539 %)A+ Certification
82 (0.539 %)Network+ Certification
91 (0.270 %)ITIL Certification
91 (0.270 %)PRINCE2 Certification
91 (0.270 %)MCDBA
91 (0.270 %)CCNP
91 (0.270 %)CCDA
91 (0.270 %)HNC
Quality Assurance & Compliance
128 (7.547 %)SLA
27 (1.887 %)QA
32 (0.539 %)Sarbanes-Oxley
System Software
151 (13.75 %)Active Directory
27 (1.887 %)Terminal Services
35 (1.348 %)ISA Server
35 (1.348 %)Citrix Presentation Server
43 (0.809 %)Backup Exec
52 (0.539 %)Microsoft Virtual Server
52 (0.539 %)VMware Infrastructure
52 (0.539 %)VMware Workstation
61 (0.270 %)VMware ESX
Systems Management
12 (0.539 %)Norton AntiVirus
Vendors
180 (21.56 %)Microsoft
273 (19.68 %)Citrix
355 (14.82 %)Cisco
440 (10.78 %)Oracle
511 (2.965 %)HP
69 (2.426 %)Dell
69 (2.426 %)Avaya
69 (2.426 %)Nortel
78 (2.156 %)VERITAS
86 (1.617 %)VMware
95 (1.348 %)Sophos
95 (1.348 %)Intel
104 (1.078 %)IBM
104 (1.078 %)Sage
104 (1.078 %)WatchGuard
113 (0.809 %)3Com
113 (0.809 %)SolidWorks
113 (0.809 %)Altiris
113 (0.809 %)Lotus
113 (0.809 %)Sun
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