The table below looks at the statistics for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 169 158 181
Rank change year-on-year
-11 +23
Permanent jobs requiring a Technical Support 91 88 106
As % of all permanent IT jobs located in the East of England 1.16% 1.25% 1.16%
As % of the Job Titles category 1.22% 1.30% 1.20%
Number of salaries quoted 78 69 97
Average salary £25,000 £35,000 £25,000
Average salary % change year-on-year
-28.57% +40.00%
90% offered a salary of more than £16,500 £19,000 £16,000
10% offered a salary of more than £48,000 £54,000 £42,500
UK excluding London average salary £29,000 £30,000 £29,000
% change year-on-year
-3.33% +3.44%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7466 6769 8805
As % of all permanent IT jobs located in the East of England 95.34% 95.85% 96.51%
Number of salaries quoted 6076 5690 7552
Average salary £42,500 £40,000 £39,500
Average salary % change year-on-year
+6.25% +1.26%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £54,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 24 October 2014.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire 0 39 £23,000 -34.28% 6
Cambridgeshire +9 23 £43,750 +48.93% 3
Bedfordshire -4 18 £22,500 +2.27%
Essex -7 9 £21,734 -59.75%
Suffolk - 2 £26,750 - 1
Norfolk -6 1 £20,500 +7.89%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 24 October 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 94 (45.85%) Microsoft
2 91 (44.39%) Windows
3 56 (27.32%) MS Excel
4 53 (25.85%) MS Office
5 41 (20.00%) Active Directory
6 37 (18.05%) Windows Server 2003
7 36 (17.56%) Windows Server 2008
7 36 (17.56%) SQL
8 35 (17.07%) VMware
9 34 (16.59%) Linux
10 32 (15.61%) Windows XP
11 30 (14.63%) ITIL
12 28 (13.66%) LAN
12 28 (13.66%) Citrix
13 27 (13.17%) SQL Server
14 25 (12.20%) HTML
15 24 (11.71%) .NET
16 23 (11.22%) XML
17 22 (10.73%) TCP/IP
17 22 (10.73%) Degree
18 19 (9.27%) Windows Vista
18 19 (9.27%) UNIX
18 19 (9.27%) JavaScript
19 18 (8.78%) WAN
19 18 (8.78%) VMware Infrastructure
19 18 (8.78%) Finance
19 18 (8.78%) Legal
20 17 (8.29%) Mathematics
20 17 (8.29%) MS Exchange
20 17 (8.29%) ASP.NET

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 24 October 2014, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (8.29%) MS Exchange
2 6 (2.93%) Exchange Server 2007
2 6 (2.93%) Lync
3 4 (1.95%) Tomcat
3 4 (1.95%) ColdFusion
3 4 (1.95%) JBoss
4 3 (1.46%) WebLogic
4 3 (1.46%) Apache
4 3 (1.46%) Moodle
5 2 (0.98%) Oracle Application Server
5 2 (0.98%) IBM Notes
5 2 (0.98%) Lotus Domino
6 1 (0.49%) Blackberry Enterprise Server
6 1 (0.49%) SAS
6 1 (0.49%) Exchange Server 2003
6 1 (0.49%) GlassFish
6 1 (0.49%) Exchange Server 2010
6 1 (0.49%) Exchange Server 2013
Applications
1 56 (27.32%) MS Excel
2 53 (25.85%) MS Office
Business Applications
1 7 (3.41%) Dynamics AX
2 2 (0.98%) RiskWrite
3 1 (0.49%) Oracle Cash Management
3 1 (0.49%) SAP FI-AP
3 1 (0.49%) Oracle General Ledger
3 1 (0.49%) Oracle Financials
3 1 (0.49%) Agresso
3 1 (0.49%) SAP FI
3 1 (0.49%) Oracle HRMS
3 1 (0.49%) SAP FI/CO
3 1 (0.49%) SAP CO
Cloud Services
1 8 (3.90%) SaaS
2 6 (2.93%) PaaS
3 1 (0.49%) Google Apps
3 1 (0.49%) Taleo
Communications & Networking
1 28 (13.66%) LAN
2 22 (10.73%) TCP/IP
3 18 (8.78%) WAN
4 14 (6.83%) Firewall
5 13 (6.34%) DNS
5 13 (6.34%) Internet
6 10 (4.88%) VPN
7 9 (4.39%) DHCP
8 8 (3.90%) VoIP
9 7 (3.41%) VLAN
9 7 (3.41%) PBX
10 6 (2.93%) ISDN
10 6 (2.93%) MPLS
11 5 (2.44%) SAN
11 5 (2.44%) Wireless
12 3 (1.46%) Wi-Fi
12 3 (1.46%) LTE
13 2 (0.98%) Unified Communications
13 2 (0.98%) Radio Access Network
13 2 (0.98%) SS7
Database & Business Intelligence
1 27 (13.17%) SQL Server
2 16 (7.80%) MySQL
3 7 (3.41%) SQL Server Reporting Services
4 5 (2.44%) Oracle Database
5 2 (0.98%) Relational Database
5 2 (0.98%) RDBMS
5 2 (0.98%) PostgreSQL
6 1 (0.49%) Data Warehouse
6 1 (0.49%) QlikView
6 1 (0.49%) SQL Server Analysis Services
6 1 (0.49%) Oracle BI EE
Development Applications
1 3 (1.46%) PowerBuilder
2 1 (0.49%) Subversion
2 1 (0.49%) JIRA
2 1 (0.49%) Git (software)
2 1 (0.49%) Toad
General
1 18 (8.78%) Finance
1 18 (8.78%) Legal
2 12 (5.85%) Manufacturing
3 10 (4.88%) Pharmaceutical
3 10 (4.88%) Retail
4 9 (4.39%) Telecoms
5 7 (3.41%) Advertising
5 7 (3.41%) Marketing
6 6 (2.93%) Danish Language
6 6 (2.93%) Norwegian Language
7 5 (2.44%) French Language
7 5 (2.44%) Banking
8 3 (1.46%) Local Government
8 3 (1.46%) Dutch Language
9 2 (0.98%) Billing
10 1 (0.49%) General Ledger
10 1 (0.49%) German Language
10 1 (0.49%) Law
Libraries, Frameworks & Software Standards
1 25 (12.20%) HTML
2 24 (11.71%) .NET
3 23 (11.22%) XML
4 17 (8.29%) ASP.NET
5 10 (4.88%) Classic ASP
6 9 (4.39%) CSS
6 9 (4.39%) SOAP
7 4 (1.95%) Web Services
7 4 (1.95%) DOM
7 4 (1.95%) DHTML
7 4 (1.95%) J2EE
8 2 (0.98%) XHTML
8 2 (0.98%) LAMP
9 1 (0.49%) .NET Framework
9 1 (0.49%) Oracle Fusion
9 1 (0.49%) EDI
9 1 (0.49%) Middleware
9 1 (0.49%) JSP
9 1 (0.49%) COM
Miscellaneous
1 17 (8.29%) Mathematics
2 13 (6.34%) Analytical Skills
3 10 (4.88%) Blackberry
3 10 (4.88%) Computer Science
4 8 (3.90%) iPhone
4 8 (3.90%) iPad
5 5 (2.44%) iSeries
5 5 (2.44%) AS400
6 3 (1.46%) Replication
6 3 (1.46%) Clustering
6 3 (1.46%) VLE
6 3 (1.46%) EqualLogic
7 2 (0.98%) Enterprise Software
7 2 (0.98%) Learning Management System
8 1 (0.49%) Visualisation
8 1 (0.49%) Fat Client
8 1 (0.49%) Video Conferencing
8 1 (0.49%) FMCG
8 1 (0.49%) IVR
8 1 (0.49%) PDA
Operating Systems
1 91 (44.39%) Windows
2 37 (18.05%) Windows Server 2003
3 36 (17.56%) Windows Server 2008
4 34 (16.59%) Linux
5 32 (15.61%) Windows XP
6 19 (9.27%) Windows Vista
6 19 (9.27%) UNIX
7 14 (6.83%) Red Hat Enterprise Linux
8 10 (4.88%) Windows 7
9 8 (3.90%) Apple iOS
9 8 (3.90%) Mac OS X
9 8 (3.90%) Android
10 7 (3.41%) Windows Server 2012
11 5 (2.44%) OS/400
12 3 (1.46%) Solaris
13 2 (0.98%) Windows 8
Processes & Methodologies
1 30 (14.63%) ITIL
2 16 (7.80%) Network Management
3 10 (4.88%) Business Intelligence
4 9 (4.39%) Coaching
5 8 (3.90%) CRM
5 8 (3.90%) Incident Management
6 6 (2.93%) ITIL V3
6 6 (2.93%) E-Commerce
6 6 (2.93%) Mentoring
7 5 (2.44%) Six Sigma
7 5 (2.44%) Disaster Recovery
7 5 (2.44%) Time Management
8 4 (1.95%) Project Management
9 3 (1.46%) Configuration Management
9 3 (1.46%) Release Management
9 3 (1.46%) Computer Security
9 3 (1.46%) Mobile Device Management
9 3 (1.46%) Performance Tuning
9 3 (1.46%) Kalman Filter
9 3 (1.46%) Statistical Analysis
Programming Languages
1 36 (17.56%) SQL
2 19 (9.27%) JavaScript
3 16 (7.80%) Java
4 14 (6.83%) C
4 14 (6.83%) C#
5 12 (5.85%) PHP
6 5 (2.44%) Python
7 4 (1.95%) Bash Shell
7 4 (1.95%) Perl
8 3 (1.46%) C++
8 3 (1.46%) VB
8 3 (1.46%) Shell Script
8 3 (1.46%) PL/SQL
9 1 (0.49%) PowerShell
9 1 (0.49%) VB.NET
9 1 (0.49%) ABAP
Qualifications
1 22 (10.73%) Degree
2 9 (4.39%) A+ Certification
3 7 (3.41%) Cisco Certification
4 6 (2.93%) Microsoft Certification
4 6 (2.93%) CCNA
5 5 (2.44%) MCSE
6 4 (1.95%) Six Sigma Green Belt
7 2 (0.98%) ITIL Certification
8 1 (0.49%) VMware Certified Professional (VCP)
8 1 (0.49%) CCNP
8 1 (0.49%) CCA
8 1 (0.49%) MCP
8 1 (0.49%) Security Cleared
Quality Assurance & Compliance
1 7 (3.41%) SLA
2 5 (2.44%) QA
System Software
1 41 (20.00%) Active Directory
2 18 (8.78%) VMware Infrastructure
3 11 (5.37%) VMware ESX
4 7 (3.41%) Terminal Services
5 2 (0.98%) Citrix Presentation Server
5 2 (0.98%) Hyper-V
5 2 (0.98%) vSphere
6 1 (0.49%) VMware ESXi
6 1 (0.49%) XenApp
Systems Management
1 1 (0.49%) Tivoli
1 1 (0.49%) Norton AntiVirus
1 1 (0.49%) Backup Exec
Vendors
1 94 (45.85%) Microsoft
2 35 (17.07%) VMware
3 28 (13.66%) Citrix
4 14 (6.83%) Oracle
5 8 (3.90%) Red Hat
5 8 (3.90%) Apple
5 8 (3.90%) CheckPoint
6 6 (2.93%) Cisco
6 6 (2.93%) Dell
7 3 (1.46%) Juniper
8 2 (0.98%) Lotus
8 2 (0.98%) Blue Coat
8 2 (0.98%) Avaya
8 2 (0.98%) SAP
8 2 (0.98%) Sun
8 2 (0.98%) Symantec
8 2 (0.98%) McAfee
8 2 (0.98%) Lumesse
8 2 (0.98%) Wind River
8 2 (0.98%) EnterpriseDB
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Posted: Yesterday
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