The table below looks at the statistics for the Technical Support role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 173 166 195
Rank change year-on-year
-7 +29
Permanent jobs requiring a Technical Support 94 108 62
As % of all permanent IT jobs located in the East of England 1.25% 1.35% 0.81%
As % of the Job Titles category 1.32% 1.41% 0.85%
Number of salaries quoted 90 91 46
Average salary £28,000 £32,500 £31,000
Average salary % change year-on-year
-13.84% +4.83%
90% offered a salary of more than £20,500 £20,000 £20,000
10% offered a salary of more than £40,000 £45,000 £51,250
UK excluding London average salary £27,500 £30,000 £31,000
% change year-on-year
-8.33% -3.22%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7127 7645 7252
As % of all permanent IT jobs located in the East of England 94.91% 95.86% 94.67%
Number of salaries quoted 5953 6385 6208
Average salary £42,500 £42,000 £40,000
Average salary % change year-on-year
+1.19% +5.00%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East of England region.

Technical Support Salary Trend in the East of England

Technical Support
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Technical Support across the East of England region over the 3 months to 31 July 2015.

Technical Support Salary Histogram in the East of England

Technical Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +3 33 £35,000 +16.66% 1
Cambridgeshire +18 26 £28,500 -32.94% 4
Hertfordshire -43 20 £30,000 -7.69% 2
Suffolk -2 9 £26,000 -9.56% 1
Essex +1 5 £26,000 -48.88% 2
Norfolk -1 1 £27,000 +35.00%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 31 July 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 90 (48.65%) Windows
2 84 (45.41%) Microsoft
3 65 (35.14%) Active Directory
4 42 (22.70%) MS Excel
5 38 (20.54%) MS Office
6 32 (17.30%) Apple
7 29 (15.68%) Blackberry
7 29 (15.68%) Android
7 29 (15.68%) Apple iOS
8 28 (15.14%) SQL
9 27 (14.59%) MS Exchange
9 27 (14.59%) WAN
9 27 (14.59%) iSeries
9 27 (14.59%) AS400
9 27 (14.59%) Analytical Skills
10 26 (14.05%) VMware
10 26 (14.05%) TCP/IP
10 26 (14.05%) Mac OS X
11 25 (13.51%) Microsoft Certification
11 25 (13.51%) A+ Certification
11 25 (13.51%) iPhone
11 25 (13.51%) iPad
12 24 (12.97%) MCSE
13 22 (11.89%) SQL Server
13 22 (11.89%) Citrix
13 22 (11.89%) Windows Server 2008
14 21 (11.35%) Linux
14 21 (11.35%) ITIL
15 20 (10.81%) LAN
16 18 (9.73%) OS/400

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 31 July 2015, IT jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (14.59%) MS Exchange
2 11 (5.95%) SharePoint
3 10 (5.41%) Exchange Server 2010
4 4 (2.16%) IIS
5 3 (1.62%) Exchange Server 2003
6 2 (1.08%) Exchange Server 2007
6 2 (1.08%) Exchange Server 2013
6 2 (1.08%) IBM Notes
6 2 (1.08%) Apache
6 2 (1.08%) Tomcat
6 2 (1.08%) BizTalk Server
6 2 (1.08%) Blackberry Enterprise Server
6 2 (1.08%) Zope
6 2 (1.08%) Plone
7 1 (0.54%) ColdFusion
Applications
1 42 (22.70%) MS Excel
2 38 (20.54%) MS Office
3 1 (0.54%) MS Visio
3 1 (0.54%) AutoCAD
Business Applications
1 2 (1.08%) Tridion
1 2 (1.08%) Dynamics CRM
1 2 (1.08%) Dynamics AX
1 2 (1.08%) ResourceLink
Cloud Services
1 17 (9.19%) Office 365
2 4 (2.16%) Microsoft Azure
3 1 (0.54%) SaaS
Communications & Networking
1 27 (14.59%) WAN
2 26 (14.05%) TCP/IP
3 20 (10.81%) LAN
4 12 (6.49%) DNS
5 11 (5.95%) Firewall
6 9 (4.86%) DHCP
7 8 (4.32%) Internet
8 6 (3.24%) Wireless
9 4 (2.16%) VLAN
9 4 (2.16%) VPN
10 3 (1.62%) VoIP
10 3 (1.62%) SAN
11 2 (1.08%) SSL
11 2 (1.08%) LDAP
11 2 (1.08%) NAS
11 2 (1.08%) Multicast
11 2 (1.08%) VRRP
11 2 (1.08%) RIP
11 2 (1.08%) Intranet
11 2 (1.08%) MPLS
Database & Business Intelligence
1 22 (11.89%) SQL Server
2 7 (3.78%) DB2
3 5 (2.70%) SQL Server 2008
3 5 (2.70%) SQL Server 2012
4 3 (1.62%) MySQL
5 2 (1.08%) Oracle Database
5 2 (1.08%) Oracle Database 10g
5 2 (1.08%) PostgreSQL
5 2 (1.08%) Oracle Database 11g
Development Applications
1 1 (0.54%) PowerBuilder
1 1 (0.54%) LabVIEW
General
1 12 (6.49%) Finance
2 4 (2.16%) Telecoms
3 3 (1.62%) Publishing
4 2 (1.08%) Back Office
4 2 (1.08%) Retail
4 2 (1.08%) Billing
4 2 (1.08%) Marketing
5 1 (0.54%) Hindi Language
5 1 (0.54%) Electronics
5 1 (0.54%) Banking
Libraries, Frameworks & Software Standards
1 9 (4.86%) .NET
1 9 (4.86%) Application Packaging
2 3 (1.62%) HTML
3 2 (1.08%) XML
4 1 (0.54%) DOM
4 1 (0.54%) DHTML
4 1 (0.54%) ASP.NET
4 1 (0.54%) CSS
4 1 (0.54%) SOAP
Miscellaneous
1 29 (15.68%) Blackberry
2 27 (14.59%) AS400
2 27 (14.59%) iSeries
2 27 (14.59%) Analytical Skills
3 25 (13.51%) iPad
3 25 (13.51%) iPhone
4 18 (9.73%) LPAR
5 10 (5.41%) Mathematics
6 8 (4.32%) Enterprise Software
7 7 (3.78%) Management Information System
8 3 (1.62%) Computer Science
8 3 (1.62%) Data Centre
9 2 (1.08%) GIS
10 1 (0.54%) Client/Server
10 1 (0.54%) Replication
10 1 (0.54%) HP StoreVirtual
10 1 (0.54%) Hybrid Cloud
10 1 (0.54%) User Experience
10 1 (0.54%) Learning Management System
Operating Systems
1 90 (48.65%) Windows
2 29 (15.68%) Android
2 29 (15.68%) Apple iOS
3 26 (14.05%) Mac OS X
4 22 (11.89%) Windows Server 2008
5 21 (11.35%) Linux
6 18 (9.73%) OS/400
7 14 (7.57%) Windows Server 2012
8 11 (5.95%) Windows 7
9 7 (3.78%) Windows Server 2003
10 5 (2.70%) UNIX
11 4 (2.16%) Red Hat Enterprise Linux
11 4 (2.16%) Windows XP
12 3 (1.62%) Windows 8
12 3 (1.62%) CentOS
13 2 (1.08%) Windows Vista
13 2 (1.08%) Debian
14 1 (0.54%) Ubuntu
14 1 (0.54%) Solaris
Processes & Methodologies
1 21 (11.35%) ITIL
2 18 (9.73%) High Availability
3 10 (5.41%) Configuration Management
3 10 (5.41%) Disaster Recovery
3 10 (5.41%) Incident Management
3 10 (5.41%) Coaching
4 9 (4.86%) Project Management
4 9 (4.86%) Software Deployment
5 8 (4.32%) Line Management
5 8 (4.32%) Service Delivery
6 7 (3.78%) Performance Management
7 6 (3.24%) Performance Tuning
8 5 (2.70%) Root Cause Analysis
8 5 (2.70%) Risk Analysis
9 4 (2.16%) ITIL V3
9 4 (2.16%) CRM
9 4 (2.16%) ERP
10 3 (1.62%) Time Management
10 3 (1.62%) Resource Management
11 2 (1.08%) Software Engineering
Programming Languages
1 28 (15.14%) SQL
2 12 (6.49%) C
2 12 (6.49%) PowerShell
3 7 (3.78%) COBOL
3 7 (3.78%) RPG
4 6 (3.24%) Java
4 6 (3.24%) Bash Shell
5 3 (1.62%) VB
5 3 (1.62%) Perl
6 2 (1.08%) PHP
6 2 (1.08%) JavaScript
6 2 (1.08%) C#
6 2 (1.08%) C++
6 2 (1.08%) Python
6 2 (1.08%) VB6
6 2 (1.08%) Ruby
7 1 (0.54%) Tcl
7 1 (0.54%) MATLAB
7 1 (0.54%) VBA
7 1 (0.54%) PL/SQL
Qualifications
1 25 (13.51%) Microsoft Certification
1 25 (13.51%) A+ Certification
2 24 (12.97%) MCSE
3 12 (6.49%) MCSA
3 12 (6.49%) MCITP
4 10 (5.41%) CCNA
4 10 (5.41%) Cisco Certification
5 7 (3.78%) Degree
6 3 (1.62%) Security Cleared
7 2 (1.08%) LPIC
7 2 (1.08%) CCNP
7 2 (1.08%) ITIL Certification
8 1 (0.54%) VMware Certified Professional (VCP)
8 1 (0.54%) MCP
8 1 (0.54%) CCIE
8 1 (0.54%) MCTS
8 1 (0.54%) Six Sigma Green Belt
8 1 (0.54%) SC Cleared
Quality Assurance & Compliance
1 7 (3.78%) SLA
System Software
1 65 (35.14%) Active Directory
2 11 (5.95%) VMware Infrastructure
3 9 (4.86%) ISA Server
3 9 (4.86%) Forefront TMG
4 8 (4.32%) Hyper-V
4 8 (4.32%) XenApp
5 6 (3.24%) VMware ESXi
6 5 (2.70%) Terminal Services
7 3 (1.62%) XenDesktop
8 2 (1.08%) Terminal Server
8 2 (1.08%) iptables
9 1 (0.54%) VirtualBox
9 1 (0.54%) VMware ESX
9 1 (0.54%) Xen
9 1 (0.54%) vSphere
Systems Management
1 10 (5.41%) SCCM
2 9 (4.86%) McAfee ePO
2 9 (4.86%) WSUS
3 5 (2.70%) SCOM
3 5 (2.70%) Dollar Universe
3 5 (2.70%) Nagios
4 2 (1.08%) Norton AntiVirus
4 2 (1.08%) Opscode Chef
5 1 (0.54%) Symantec Enterprise Vault
5 1 (0.54%) Backup Exec
Vendors
1 84 (45.41%) Microsoft
2 32 (17.30%) Apple
3 26 (14.05%) VMware
4 22 (11.89%) Citrix
5 10 (5.41%) Cisco
6 9 (4.86%) McAfee
6 9 (4.86%) Oracle
7 5 (2.70%) HP
8 4 (2.16%) SAP
8 4 (2.16%) Red Hat
9 3 (1.62%) Symantec
9 3 (1.62%) Dell
10 2 (1.08%) Lotus
10 2 (1.08%) JD Edwards
10 2 (1.08%) Fujitsu
10 2 (1.08%) F5
11 1 (0.54%) LogRhythm
11 1 (0.54%) Planview
11 1 (0.54%) SonicWALL
11 1 (0.54%) SolarWinds
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: Competitive Salary & Benefits
Posted: Yesterday
Cambridge, Cambridgeshire
ENTERPRISE RECRUITMENT LTD
Salary: £35000 - £45000 per annum + Benefits
Posted: 2 days ago
Bedfordshire
Imperative People
Salary: £40000.00 - £45000.00 per annum + Healthcare, Pension
Posted: 3 days ago
Essex
Nigel Frank International Limited - Newcastle
Salary: £23000 - £27000 per annum + benefits
Posted: 3 days ago
Chelmsford, Essex
Evolution Recruitment Solutions
Salary: 25k-30k + benefits
Posted: 5 days ago
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Edgar Cowen
Salary: £20000 - £26000 per annum + Fantastic Base+Benefits
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Watford, Hertfordshire
Bluetownonline
Posted: 5 days ago
Watford, Hertfordshire
Bluetownonline
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Halesworth
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum
Posted: 27 days ago