1st Line Support Jobs in the East Midlands

First Line Support
England > East Midlands

The median First Line Support salary in the East Midlands is £25,000 per year according to job vacancies posted during the 6 months to 20 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 Apr 2024
Same period 2023 Same period 2022
Rank 133 144 148
Rank change year-on-year +11 +4 +1
Permanent jobs requiring a 1st Line Support 57 34 55
As % of all permanent jobs advertised in the East Midlands 1.34% 1.18% 1.57%
As % of the Job Titles category 1.42% 1.34% 1.65%
Number of salaries quoted 54 31 52
10th Percentile £21,250 £20,750 £19,550
25th Percentile £22,500 £23,375 £20,000
Median annual salary (50th Percentile) £25,000 £25,000 £23,000
Median % change year-on-year - +8.70% +4.55%
75th Percentile £27,500 £27,250 £25,000
90th Percentile £28,525 £28,750 £27,500
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +9.09%

All Permanent IT Job Vacancies
East Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East Midlands with a recognized job title 4,020 2,533 3,328
% of permanent jobs with a recognized job title 94.34% 87.95% 94.79%
Number of salaries quoted 2,958 1,404 2,238
10th Percentile £25,750 £27,000 £25,000
25th Percentile £31,250 £36,250 £32,500
Median annual salary (50th Percentile) £42,500 £50,000 £47,500
Median % change year-on-year -15.00% +5.26% +7.95%
75th Percentile £55,000 £65,000 £60,000
90th Percentile £68,750 £75,000 £72,500
England median annual salary £53,500 £60,500 £60,000
% change year-on-year -11.57% +0.83% +9.09%

1st Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for 1st Line Support in the East Midlands

1st Line Support
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing 1st Line Support in the East Midlands.

Salary trend for 1st Line Support in the East Midlands

1st Line Support
Salary Histogram in the East Midlands

Salary distribution for jobs citing 1st Line Support in the East Midlands over the 6 months to 20 April 2024.

Salary histogram for 1st Line Support in the East Midlands

1st Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the East Midlands region over the 6 months to 20 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Nottinghamshire - 24 £25,000 - 2
Northamptonshire +8 20 £25,500 -3.77% 2
Derbyshire +3 8 £24,000 -4.00% 1
Lincolnshire -12 5 £27,500 - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East Midlands

For the 6 months to 20 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 1st Line Support in the job title.

1 42 (73.68%) Microsoft
2 41 (71.93%) Microsoft 365
3 35 (61.40%) Windows
4 31 (54.39%) Social Skills
4 31 (54.39%) Customer Service
5 26 (45.61%) Active Directory
6 20 (35.09%) ITIL
7 19 (33.33%) Microsoft Office
8 18 (31.58%) ITSM
8 18 (31.58%) Mentoring
9 16 (28.07%) ServiceNow
10 15 (26.32%) Service Management
11 14 (24.56%) Impact Assessments
12 13 (22.81%) Inclusion and Diversity
12 13 (22.81%) Collaborative Working
12 13 (22.81%) Active Listening
12 13 (22.81%) MCP
12 13 (22.81%) Data Centre
12 13 (22.81%) DBS Check
12 13 (22.81%) Degree
13 11 (19.30%) Driving Licence
14 10 (17.54%) Problem-Solving
15 9 (15.79%) Mathematics
16 8 (14.04%) Firewall
16 8 (14.04%) Windows Server 2019
16 8 (14.04%) Windows Server
17 7 (12.28%) Retail
17 7 (12.28%) SLA
18 6 (10.53%) Internet
18 6 (10.53%) Migration

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.02%) SharePoint
2 2 (3.51%) Confluence
3 1 (1.75%) Microsoft Exchange
Applications
1 19 (33.33%) Microsoft Office
2 1 (1.75%) Spreadsheet
Cloud Services
1 41 (71.93%) Microsoft 365
2 4 (7.02%) Azure
2 4 (7.02%) Entra ID
3 2 (3.51%) ChatGPT
3 2 (3.51%) OneDrive
Communications & Networking
1 8 (14.04%) Firewall
2 6 (10.53%) Internet
2 6 (10.53%) VLAN
3 3 (5.26%) VoIP
4 2 (3.51%) DHCP
4 2 (3.51%) DNS
4 2 (3.51%) Softphone
5 1 (1.75%) Network Security
5 1 (1.75%) VPN
Development Applications
1 2 (3.51%) JIRA
General
1 31 (54.39%) Social Skills
2 13 (22.81%) Inclusion and Diversity
3 7 (12.28%) Retail
4 5 (8.77%) French Language
4 5 (8.77%) Organisational Skills
5 3 (5.26%) Public Sector
6 1 (1.75%) Analytical Skills
6 1 (1.75%) Law
Miscellaneous
1 13 (22.81%) Data Centre
2 11 (19.30%) Driving Licence
3 2 (3.51%) iPhone
3 2 (3.51%) Onboarding
4 1 (1.75%) Self-Motivation
Operating Systems
1 35 (61.40%) Windows
2 8 (14.04%) Windows Server
2 8 (14.04%) Windows Server 2019
3 6 (10.53%) Linux
4 5 (8.77%) Android
5 3 (5.26%) Apple iOS
5 3 (5.26%) Mac OS
5 3 (5.26%) Windows 10
6 2 (3.51%) Windows Server 2016
7 1 (1.75%) Windows 7
Processes & Methodologies
1 31 (54.39%) Customer Service
2 20 (35.09%) ITIL
3 18 (31.58%) ITSM
3 18 (31.58%) Mentoring
4 15 (26.32%) Service Management
5 14 (24.56%) Impact Assessments
6 13 (22.81%) Active Listening
6 13 (22.81%) Collaborative Working
7 10 (17.54%) Problem-Solving
8 9 (15.79%) Mathematics
9 6 (10.53%) Migration
10 5 (8.77%) E-Commerce
10 5 (8.77%) Logistics
11 2 (3.51%) Agile
12 1 (1.75%) Customer Requirements
12 1 (1.75%) ERP
12 1 (1.75%) Service Delivery
Programming Languages
1 2 (3.51%) PowerShell
Qualifications
1 13 (22.81%) DBS Check
1 13 (22.81%) Degree
1 13 (22.81%) MCP
Quality Assurance & Compliance
1 7 (12.28%) SLA
2 2 (3.51%) Accessibility
2 2 (3.51%) QA
3 1 (1.75%) GDPR
System Software
1 26 (45.61%) Active Directory
Systems Management
1 4 (7.02%) Microsoft Intune
2 3 (5.26%) Jamf Pro
Vendors
1 42 (73.68%) Microsoft
2 16 (28.07%) ServiceNow
3 6 (10.53%) ESET
3 6 (10.53%) Ubiquiti
4 5 (8.77%) Apple
5 3 (5.26%) Veeam
6 2 (3.51%) Google