The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 752 770 803
Rank change year-on-year
+18 +33
Permanent jobs requiring a 1st Line Support Engineer 113 93 75
As % of all permanent IT jobs located in England 0.11% 0.092% 0.070%
As % of the Job Titles category 0.12% 0.098% 0.073%
Number of salaries quoted 108 78 55
Average salary £20,250 £21,500 £22,500
Average salary % change year-on-year
-5.81% -4.44%
90% offered a salary of more than £17,450 £18,700 £18,000
10% offered a salary of more than £24,100 £24,650 £25,000
UK excluding London average salary £19,000 £21,000 £21,000
% change year-on-year
-9.52% -
1st Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98061 95266 102493
As % of all permanent IT jobs located in England 94.68% 94.72% 95.25%
Number of salaries quoted 82304 78117 89013
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the England region.

1st Line Support Engineer Salary Trend in England

1st Line Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer across the England region over the 3 months to 24 December 2014.

1st Line Support Engineer Salary Histogram in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -3 57 £19,000 -10.58% 2
London +4 41 £22,500 - 4
South West -13 5 £17,500 -16.66% 1
East of England -16 5 £20,000 -8.57% 1
East Midlands +19 3 £16,500 -38.88% 2
Yorkshire -16 2 £19,000 +11.76%
North West - 1 £18,000 - 3
West Midlands - 1 £20,500 - 1
1st Line Support Engineer
UK

1st Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 177 (80.45%) Windows
2 134 (60.91%) Microsoft
3 115 (52.27%) Active Directory
4 89 (40.45%) MS Excel
5 88 (40.00%) MS Office
6 71 (32.27%) MS Exchange
7 67 (30.45%) TCP/IP
7 67 (30.45%) Windows 7
8 62 (28.18%) VMware
9 55 (25.00%) ITIL
10 48 (21.82%) Windows XP
10 48 (21.82%) Firewall
11 41 (18.64%) MCP
11 41 (18.64%) VMware Infrastructure
12 39 (17.73%) Windows Server 2008
13 37 (16.82%) Citrix
14 35 (15.91%) Windows 8
15 34 (15.45%) Internet
16 33 (15.00%) Windows Server 2012
17 31 (14.09%) Exchange Server 2003
18 28 (12.73%) Linux
18 28 (12.73%) Windows Server 2003
18 28 (12.73%) Blackberry
19 25 (11.36%) DNS
19 25 (11.36%) Cisco
19 25 (11.36%) Cisco Certification
19 25 (11.36%) Microsoft Certification
19 25 (11.36%) Exchange Server 2013
20 24 (10.91%) CCNA
21 23 (10.45%) Mac OS

1st Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (32.27%) MS Exchange
2 31 (14.09%) Exchange Server 2003
3 25 (11.36%) Exchange Server 2013
4 17 (7.73%) Exchange Server 2010
5 13 (5.91%) Exchange Server 2007
6 6 (2.73%) IBM Notes
7 3 (1.36%) SharePoint
8 2 (0.91%) IIS
9 1 (0.45%) Tomcat
9 1 (0.45%) Jetty
9 1 (0.45%) Blackberry Enterprise Server
Applications
1 89 (40.45%) MS Excel
2 88 (40.00%) MS Office
3 10 (4.55%) MS PowerPoint
Cloud Services
1 5 (2.27%) Office 365
2 2 (0.91%) SaaS
3 1 (0.45%) Cloud Computing
Communications & Networking
1 67 (30.45%) TCP/IP
2 48 (21.82%) Firewall
3 34 (15.45%) Internet
4 25 (11.36%) DNS
5 21 (9.55%) WAN
6 19 (8.64%) LAN
7 16 (7.27%) VPN
8 13 (5.91%) DHCP
9 12 (5.45%) VoIP
10 7 (3.18%) Cisco PIX
10 7 (3.18%) Cisco ASA
11 5 (2.27%) Wireless
12 4 (1.82%) SAN
12 4 (1.82%) ADSL
13 3 (1.36%) Broadband
13 3 (1.36%) ISDN
13 3 (1.36%) Wi-Fi
13 3 (1.36%) VLAN
14 2 (0.91%) DSL
15 1 (0.45%) HTTPS
Database & Business Intelligence
1 20 (9.09%) SQL Server
2 1 (0.45%) SQL Server 2008
General
1 7 (3.18%) Finance
2 5 (2.27%) Legal
2 5 (2.27%) Telecoms
3 4 (1.82%) Multimedia
4 3 (1.36%) Retail
5 1 (0.45%) Manufacturing
5 1 (0.45%) Banking
Libraries, Frameworks & Software Standards
1 3 (1.36%) HTML
2 1 (0.45%) .NET
2 1 (0.45%) J2EE
2 1 (0.45%) ASP.NET
2 1 (0.45%) Mason
Miscellaneous
1 28 (12.73%) Blackberry
2 16 (7.27%) Analytical Skills
3 5 (2.27%) Thin Client
3 5 (2.27%) Management Information System
3 5 (2.27%) Fat Client
4 4 (1.82%) Video Conferencing
5 3 (1.36%) EPoS
5 3 (1.36%) Computer Science
6 2 (0.91%) Enterprise Software
6 2 (0.91%) PDA
7 1 (0.45%) Mathematics
7 1 (0.45%) iPhone
7 1 (0.45%) EqualLogic
7 1 (0.45%) Enterprise Storage
Operating Systems
1 177 (80.45%) Windows
2 67 (30.45%) Windows 7
3 48 (21.82%) Windows XP
4 39 (17.73%) Windows Server 2008
5 35 (15.91%) Windows 8
6 33 (15.00%) Windows Server 2012
7 28 (12.73%) Linux
7 28 (12.73%) Windows Server 2003
8 23 (10.45%) Mac OS
9 9 (4.09%) SUSE
9 9 (4.09%) Debian
9 9 (4.09%) Ubuntu
9 9 (4.09%) CentOS
9 9 (4.09%) Red Hat Enterprise Linux
10 4 (1.82%) Windows Vista
11 3 (1.36%) Android
11 3 (1.36%) UNIX
Processes & Methodologies
1 55 (25.00%) ITIL
2 19 (8.64%) E-Commerce
3 15 (6.82%) CRM
4 12 (5.45%) Service Delivery
5 11 (5.00%) Kalman Filter
6 10 (4.55%) Change Management
7 8 (3.64%) Service Management
8 7 (3.18%) Incident Management
8 7 (3.18%) Project Planning
9 6 (2.73%) Network Management
10 4 (1.82%) Agile Software Development
10 4 (1.82%) Asset Management
11 3 (1.36%) Software Testing
11 3 (1.36%) Process Management
11 3 (1.36%) Web Design
12 2 (0.91%) Continuous Improvement
12 2 (0.91%) Product Management
13 1 (0.45%) Waterfall
13 1 (0.45%) Load Balancing
13 1 (0.45%) Time Management
Programming Languages
1 10 (4.55%) SQL
2 5 (2.27%) C
3 2 (0.91%) JavaScript
3 2 (0.91%) PHP
4 1 (0.45%) Perl
4 1 (0.45%) Java
4 1 (0.45%) Python
4 1 (0.45%) Ruby
4 1 (0.45%) Bash Shell
Qualifications
1 41 (18.64%) MCP
2 25 (11.36%) Cisco Certification
2 25 (11.36%) Microsoft Certification
3 24 (10.91%) CCNA
4 17 (7.73%) A+ Certification
5 13 (5.91%) Security Cleared
6 11 (5.00%) MCSE
6 11 (5.00%) MCSA
7 8 (3.64%) MCTS
7 8 (3.64%) Degree
8 7 (3.18%) MCITP
8 7 (3.18%) CCSA
8 7 (3.18%) JNCIA
9 5 (2.27%) CCNP
10 4 (1.82%) SAP Certification
11 3 (1.36%) Network+ Certification
12 2 (0.91%) CCIA
12 2 (0.91%) Citrix Certification
12 2 (0.91%) CCENT
12 2 (0.91%) SC Cleared
Quality Assurance & Compliance
1 20 (9.09%) SLA
2 7 (3.18%) ISO/IEC 27001
3 4 (1.82%) ISO 9001
4 2 (0.91%) QA
System Software
1 115 (52.27%) Active Directory
2 41 (18.64%) VMware Infrastructure
3 12 (5.45%) XenApp
4 9 (4.09%) Hyper-V
5 7 (3.18%) XenDesktop
5 7 (3.18%) Citrix Presentation Server
6 5 (2.27%) Terminal Services
Systems Management
1 18 (8.18%) SCCM
2 5 (2.27%) Backup Exec
3 4 (1.82%) Norton AntiVirus
4 1 (0.45%) SCOM
4 1 (0.45%) SolarWinds Orion
Vendors
1 134 (60.91%) Microsoft
2 62 (28.18%) VMware
3 37 (16.82%) Citrix
4 25 (11.36%) Cisco
5 11 (5.00%) HP
6 9 (4.09%) Red Hat
7 7 (3.18%) Apple
7 7 (3.18%) CheckPoint
7 7 (3.18%) McAfee
7 7 (3.18%) Juniper
7 7 (3.18%) Websense
7 7 (3.18%) Clearswift
7 7 (3.18%) Blue Coat
7 7 (3.18%) SonicWALL
7 7 (3.18%) Aruba
7 7 (3.18%) F5
7 7 (3.18%) Lumension
7 7 (3.18%) Trend Micro
8 5 (2.27%) Remedy
9 4 (1.82%) Kaseya
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 2 days ago
Bristol, Avon
Westek Recruitment
Salary: £18000 - £20000 per annum + Benefits Package
Posted: 2 days ago
Chigwell, Essex
Focus IT Recruitment
Salary: From £18,000 to £22,000 per annum
Posted: 6 days ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
Posted: 6 days ago
Chatham, Kent
1st Choice Computer Appointments Ltd
Salary: From £16,000 to £21,000 per annum
Posted: 6 days ago
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: 6 days ago
Liverpool
Bluefire Consulting
Salary: £13.50 - £14 per hour
Posted: 8 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: From £18,000 to £21,000 per annum £21k basic + pension + healthcare+ f
Posted: 8 days ago
Kettering, Northamptonshire
EXCELerate
Salary: up to £35k plus Healthcare and Pension
Posted: 9 days ago
City of London
Interquest - IQ Telecom
Salary: £20000 - £25000 per annum + Shift Allowance
Posted: 9 days ago
City of London
Quantica Technology - London
Salary: £18000 - £24000 per annum
Posted: 20 days ago