1st Line Support Engineer Jobs in England

First Line Support Engineer
UK > England

The median First Line Support Engineer salary in England is £25,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 741 825 1003
Rank change year-on-year +84 +178 -227
Permanent jobs requiring a 1st Line Support Engineer 91 131 125
As % of all permanent jobs advertised in England 0.11% 0.14% 0.096%
As % of the Job Titles category 0.11% 0.15% 0.100%
Number of salaries quoted 84 126 120
10th Percentile £21,000 £22,000 £19,750
25th Percentile £21,438 £23,313 £20,250
Median annual salary (50th Percentile) £25,000 £25,000 £23,000
Median % change year-on-year - +8.70% +3.37%
75th Percentile £27,563 £28,750 £27,250
90th Percentile £29,350 £31,250 £29,750
UK median annual salary £26,000 £25,000 £23,250
% change year-on-year +4.00% +7.53% +3.33%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,061 86,064 125,517
% of permanent jobs with a recognized job title 94.48% 91.56% 96.09%
Number of salaries quoted 60,068 54,328 75,797
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,567 £60,000
Median % change year-on-year -10.84% +0.95% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Engineer in England over the 6 months to 24 April 2024.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +22 33 £23,500 -4.08% 6
North of England +55 21 £22,826 -12.21% 2
London +158 20 £27,500 -6.78% 2
North West +20 15 £22,826 -10.49% 2
South West -16 9 £25,000 -9.09% 1
North East - 5 £22,000 -
East of England +16 4 £26,500 +6.00% 4
Midlands -21 4 £27,500 +10.00% 4
West Midlands +25 2 £31,250 +21.36%
Yorkshire +79 1 £21,500 -17.31%
East Midlands -36 1 £22,500 -10.00% 4
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 24 April 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 69 (75.82%) Windows
2 60 (65.93%) Microsoft 365
3 56 (61.54%) Active Directory
4 39 (42.86%) Microsoft
5 35 (38.46%) Customer Service
6 34 (37.36%) Windows Server
7 28 (30.77%) Social Skills
8 24 (26.37%) Microsoft Office
9 22 (24.18%) Windows 10
10 21 (23.08%) Azure
11 18 (19.78%) Microsoft Exchange
11 18 (19.78%) Problem-Solving
12 14 (15.38%) Entra ID
13 11 (12.09%) VoIP
13 11 (12.09%) VMware
13 11 (12.09%) Microsoft Intune
13 11 (12.09%) Degree
14 10 (10.99%) Service Delivery
14 10 (10.99%) WAN
14 10 (10.99%) VPN
14 10 (10.99%) Microsoft Certification
15 9 (9.89%) Microsoft Excel
16 8 (8.79%) ITIL
16 8 (8.79%) Linux
16 8 (8.79%) Apple
16 8 (8.79%) Firewall
16 8 (8.79%) Wireless
16 8 (8.79%) Driving Licence
17 7 (7.69%) Finance
17 7 (7.69%) Broadband

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (19.78%) Microsoft Exchange
2 6 (6.59%) Exchange Server 2010
2 6 (6.59%) Exchange Server 2013
3 3 (3.30%) SharePoint
Applications
1 24 (26.37%) Microsoft Office
2 9 (9.89%) Microsoft Excel
Cloud Services
1 60 (65.93%) Microsoft 365
2 21 (23.08%) Azure
3 14 (15.38%) Entra ID
4 4 (4.40%) Amazon EC2
4 4 (4.40%) AWS
4 4 (4.40%) WhatsApp
5 2 (2.20%) Google Workspace
5 2 (2.20%) Mimecast
5 2 (2.20%) OneDrive
6 1 (1.10%) Cloud Computing
6 1 (1.10%) Nutanix
Communications & Networking
1 11 (12.09%) VoIP
2 10 (10.99%) VPN
2 10 (10.99%) WAN
3 8 (8.79%) Firewall
3 8 (8.79%) Wireless
4 7 (7.69%) Broadband
4 7 (7.69%) LAN
4 7 (7.69%) VLAN
5 6 (6.59%) DHCP
5 6 (6.59%) TCP/IP
6 4 (4.40%) ADSL
6 4 (4.40%) DNS
6 4 (4.40%) Wi-Fi
7 3 (3.30%) Remote Desktop
8 2 (2.20%) IPsec
9 1 (1.10%) Internet
9 1 (1.10%) Intranet
9 1 (1.10%) Network Security
9 1 (1.10%) Skype
General
1 28 (30.77%) Social Skills
2 7 (7.69%) Finance
3 6 (6.59%) Analytical Skills
3 6 (6.59%) Telecoms
4 4 (4.40%) Manufacturing
4 4 (4.40%) Retail
5 3 (3.30%) Games
6 2 (2.20%) Public Sector
7 1 (1.10%) Legal
7 1 (1.10%) Organisational Skills
7 1 (1.10%) Publishing
Miscellaneous
1 8 (8.79%) Driving Licence
2 1 (1.10%) Data Protection Act
2 1 (1.10%) Linux Command Line
2 1 (1.10%) Smartphone
Operating Systems
1 69 (75.82%) Windows
2 34 (37.36%) Windows Server
3 22 (24.18%) Windows 10
4 8 (8.79%) Linux
5 7 (7.69%) Windows Server 2012
6 6 (6.59%) Windows Server 2008
7 4 (4.40%) Debian
8 3 (3.30%) Windows 8
9 2 (2.20%) Windows 7
10 1 (1.10%) Mac OS
10 1 (1.10%) Windows Server 2016
10 1 (1.10%) Windows Server 2019
Processes & Methodologies
1 35 (38.46%) Customer Service
2 18 (19.78%) Problem-Solving
3 10 (10.99%) Service Delivery
4 8 (8.79%) ITIL
5 6 (6.59%) Change Control
6 5 (5.49%) Cybersecurity
7 4 (4.40%) Software Testing
8 3 (3.30%) Infrastructure Engineering
8 3 (3.30%) Mathematics
8 3 (3.30%) Project Delivery
8 3 (3.30%) Service Management
9 2 (2.20%) Break/Fix
9 2 (2.20%) Disaster Recovery
9 2 (2.20%) ITSM
10 1 (1.10%) Continuous Improvement
10 1 (1.10%) Customer-Centricity
10 1 (1.10%) Data Entry
10 1 (1.10%) Data Protection
10 1 (1.10%) Decision-Making
10 1 (1.10%) Time Management
Programming Languages
1 5 (5.49%) SQL
2 1 (1.10%) PowerShell
Qualifications
1 11 (12.09%) Degree
2 10 (10.99%) Microsoft Certification
3 6 (6.59%) CCNA
3 6 (6.59%) Cisco Certification
3 6 (6.59%) MCITP
3 6 (6.59%) Network+ Certification
3 6 (6.59%) Security Cleared
4 5 (5.49%) DBS Check
5 2 (2.20%) A+ Certification
6 1 (1.10%) BPSS Clearance
Quality Assurance & Compliance
1 6 (6.59%) SLA
2 4 (4.40%) GDPR
System Software
1 56 (61.54%) Active Directory
2 4 (4.40%) Hyper-V
2 4 (4.40%) VMware Infrastructure
3 1 (1.10%) VirtualBox
3 1 (1.10%) XenApp
3 1 (1.10%) XenDesktop
Systems Management
1 11 (12.09%) Microsoft Intune
Vendors
1 39 (42.86%) Microsoft
2 11 (12.09%) VMware
3 8 (8.79%) Apple
4 6 (6.59%) Cisco
5 2 (2.20%) ConnectWise
5 2 (2.20%) Google
5 2 (2.20%) N-able
5 2 (2.20%) SolarWinds
5 2 (2.20%) Sophos
6 1 (1.10%) Avaya
6 1 (1.10%) Citrix
6 1 (1.10%) Fortinet
6 1 (1.10%) HP
6 1 (1.10%) Progress
6 1 (1.10%) ServiceNow
6 1 (1.10%) Ubiquiti
6 1 (1.10%) Veeam