The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 757 770 799
Rank change year-on-year
+13 +29
Permanent jobs requiring a 1st Line Support Engineer 120 91 69
As % of all permanent IT jobs located in England 0.11% 0.088% 0.066%
As % of the Job Titles category 0.12% 0.093% 0.070%
Number of salaries quoted 113 80 49
Average salary £20,000 £20,500 £22,000
Average salary % change year-on-year
-2.43% -6.81%
90% offered a salary of more than £17,000 £19,450 £17,800
10% offered a salary of more than £25,000 £23,200 £26,000
UK excluding London average salary £19,000 £20,500 £21,000
% change year-on-year
-7.31% -2.38%
1st Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101161 97875 99028
As % of all permanent IT jobs located in England 94.55% 94.69% 95.23%
Number of salaries quoted 84490 81487 85365
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the England region.

1st Line Support Engineer Salary Trend in England

1st Line Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer across the England region over the 3 months to 21 November 2014.

1st Line Support Engineer Salary Histogram in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +8 77 £19,000 -7.31% 6
London -6 27 £22,500 - 5
East of England -17 5 £23,550 +7.65% 1
Yorkshire -31 5 £17,000 - 4
East Midlands +2 2 £16,500 -17.50% 1
South West -17 2 £18,250 -6.41% 1
West Midlands 0 1 £20,500 +13.88%
North West -20 1 £18,000 -2.70% 1
1st Line Support Engineer
UK

1st Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 21 November 2014, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 177 (79.37%) Windows
2 138 (61.88%) Microsoft
3 111 (49.78%) Active Directory
4 99 (44.39%) MS Excel
5 92 (41.26%) MS Office
6 67 (30.04%) Windows 7
7 65 (29.15%) MS Exchange
8 62 (27.80%) TCP/IP
9 58 (26.01%) VMware
10 54 (24.22%) ITIL
11 46 (20.63%) Firewall
12 43 (19.28%) Windows XP
13 40 (17.94%) VMware Infrastructure
14 37 (16.59%) Windows Server 2008
15 36 (16.14%) MCP
16 34 (15.25%) Linux
16 34 (15.25%) Windows Server 2012
17 33 (14.80%) Internet
18 32 (14.35%) Citrix
19 27 (12.11%) Windows 8
19 27 (12.11%) Exchange Server 2003
20 26 (11.66%) Microsoft Certification
21 25 (11.21%) Cisco Certification
22 24 (10.76%) Windows Server 2003
22 24 (10.76%) CCNA
22 24 (10.76%) Cisco
23 22 (9.87%) SLA
23 22 (9.87%) Exchange Server 2010
24 21 (9.42%) Blackberry
25 20 (8.97%) SQL Server

1st Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 21 November 2014, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 65 (29.15%) MS Exchange
2 27 (12.11%) Exchange Server 2003
3 22 (9.87%) Exchange Server 2010
4 20 (8.97%) Exchange Server 2013
5 11 (4.93%) Exchange Server 2007
6 9 (4.04%) IBM Notes
7 4 (1.79%) SharePoint
8 2 (0.90%) IIS
9 1 (0.45%) Tomcat
9 1 (0.45%) Jetty
9 1 (0.45%) Lync
9 1 (0.45%) Blackberry Enterprise Server
Applications
1 99 (44.39%) MS Excel
2 92 (41.26%) MS Office
3 8 (3.59%) MS PowerPoint
Business Applications
1 4 (1.79%) Dynamics AX
Cloud Services
1 2 (0.90%) Office 365
2 1 (0.45%) Cloud Computing
Communications & Networking
1 62 (27.80%) TCP/IP
2 46 (20.63%) Firewall
3 33 (14.80%) Internet
4 19 (8.52%) DNS
4 19 (8.52%) WAN
5 17 (7.62%) LAN
5 17 (7.62%) VPN
6 11 (4.93%) DHCP
7 10 (4.48%) Cisco PIX
7 10 (4.48%) Cisco ASA
8 8 (3.59%) VoIP
9 4 (1.79%) Wireless
9 4 (1.79%) SAN
10 3 (1.35%) VLAN
10 3 (1.35%) ADSL
10 3 (1.35%) Broadband
10 3 (1.35%) ISDN
10 3 (1.35%) Wi-Fi
11 1 (0.45%) DSL
11 1 (0.45%) HTTPS
Database & Business Intelligence
1 20 (8.97%) SQL Server
2 1 (0.45%) SQL Server 2008
General
1 6 (2.69%) Telecoms
1 6 (2.69%) Finance
2 5 (2.24%) Legal
3 4 (1.79%) Multimedia
4 3 (1.35%) Retail
5 2 (0.90%) Billing
6 1 (0.45%) Manufacturing
6 1 (0.45%) Banking
Libraries, Frameworks & Software Standards
1 1 (0.45%) HTML
1 1 (0.45%) .NET
1 1 (0.45%) J2EE
1 1 (0.45%) ASP.NET
1 1 (0.45%) Mason
Miscellaneous
1 21 (9.42%) Blackberry
2 13 (5.83%) Analytical Skills
3 9 (4.04%) Management Information System
4 5 (2.24%) Fat Client
4 5 (2.24%) Thin Client
5 4 (1.79%) Computer Science
5 4 (1.79%) Video Conferencing
6 3 (1.35%) EPoS
7 2 (0.90%) PDA
8 1 (0.45%) Mathematics
8 1 (0.45%) iPhone
8 1 (0.45%) EqualLogic
8 1 (0.45%) Enterprise Storage
Operating Systems
1 177 (79.37%) Windows
2 67 (30.04%) Windows 7
3 43 (19.28%) Windows XP
4 37 (16.59%) Windows Server 2008
5 34 (15.25%) Linux
5 34 (15.25%) Windows Server 2012
6 27 (12.11%) Windows 8
7 24 (10.76%) Windows Server 2003
8 15 (6.73%) Mac OS
9 9 (4.04%) SUSE
9 9 (4.04%) Debian
9 9 (4.04%) Ubuntu
9 9 (4.04%) CentOS
9 9 (4.04%) Red Hat Enterprise Linux
10 4 (1.79%) Windows Vista
11 3 (1.35%) Android
12 2 (0.90%) UNIX
Processes & Methodologies
1 54 (24.22%) ITIL
2 17 (7.62%) CRM
3 15 (6.73%) E-Commerce
4 12 (5.38%) Change Management
5 11 (4.93%) Kalman Filter
5 11 (4.93%) Service Delivery
6 9 (4.04%) Service Management
7 6 (2.69%) Incident Management
7 6 (2.69%) Network Management
8 5 (2.24%) Project Planning
9 4 (1.79%) Agile Software Development
10 3 (1.35%) Asset Management
11 2 (0.90%) Process Management
12 1 (0.45%) Migration
12 1 (0.45%) Project Management
12 1 (0.45%) Software Engineering
12 1 (0.45%) Requirements Analysis
12 1 (0.45%) Load Balancing
12 1 (0.45%) Time Management
12 1 (0.45%) Waterfall
Programming Languages
1 11 (4.93%) SQL
2 8 (3.59%) C
3 1 (0.45%) Java
3 1 (0.45%) Perl
3 1 (0.45%) Python
3 1 (0.45%) Ruby
3 1 (0.45%) Bash Shell
Qualifications
1 36 (16.14%) MCP
2 26 (11.66%) Microsoft Certification
3 25 (11.21%) Cisco Certification
4 24 (10.76%) CCNA
5 17 (7.62%) Security Cleared
6 14 (6.28%) MCSA
6 14 (6.28%) A+ Certification
7 10 (4.48%) CCSA
7 10 (4.48%) JNCIA
8 9 (4.04%) MCTS
8 9 (4.04%) MCSE
9 7 (3.14%) MCITP
10 6 (2.69%) Degree
11 5 (2.24%) CCNP
12 4 (1.79%) SAP Certification
13 3 (1.35%) Network+ Certification
14 2 (0.90%) CCENT
14 2 (0.90%) SC Cleared
14 2 (0.90%) Citrix Certification
14 2 (0.90%) CCIA
Quality Assurance & Compliance
1 22 (9.87%) SLA
2 7 (3.14%) ISO/IEC 27001
3 4 (1.79%) ISO 9001
4 2 (0.90%) QA
System Software
1 111 (49.78%) Active Directory
2 40 (17.94%) VMware Infrastructure
3 10 (4.48%) Hyper-V
3 10 (4.48%) XenApp
4 6 (2.69%) Terminal Services
5 5 (2.24%) Citrix Presentation Server
5 5 (2.24%) XenDesktop
Systems Management
1 13 (5.83%) SCCM
2 5 (2.24%) Backup Exec
3 4 (1.79%) Norton AntiVirus
4 1 (0.45%) SCOM
4 1 (0.45%) SolarWinds Orion
Vendors
1 138 (61.88%) Microsoft
2 58 (26.01%) VMware
3 32 (14.35%) Citrix
4 24 (10.76%) Cisco
5 10 (4.48%) Juniper
5 10 (4.48%) CheckPoint
5 10 (4.48%) McAfee
5 10 (4.48%) Websense
5 10 (4.48%) Clearswift
5 10 (4.48%) Blue Coat
5 10 (4.48%) SonicWALL
5 10 (4.48%) Aruba
5 10 (4.48%) F5
5 10 (4.48%) Lumension
5 10 (4.48%) Trend Micro
6 9 (4.04%) Red Hat
6 9 (4.04%) HP
7 6 (2.69%) IBM
8 5 (2.24%) Apple
8 5 (2.24%) Remedy
East Sussex
ARC IT Recruitment Ltd
Salary: £17000 - £20000 Per Annum
Posted: 2 days ago
Rochester, Kent
1st Choice Computer Appointments Ltd
Salary: From £16,000 to £20,000 per annum
Posted: 2 days ago
Chippenham
Capita - ITIN
Salary: £17000 - £20000 per annum
Posted: 2 days ago
London
Learning4You
Salary: From £21,000 to £28,000 per annum
Posted: 2 days ago
Chiswick, London
International SOS
Salary: £21,000
Posted: 3 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 4 days ago
Rotherham, South Yorkshire
Oscar Associates (UK) Ltd
Salary: £10 - £11 per annum
Posted: 4 days ago
City, London
Roc Search
Salary: £20000 - £24000 per annum + Training, Benefits
Posted: 4 days ago
London
Millshill Recruitment Ltd
Salary: From £21,000 to £21,000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Lea Consultancy Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 6 days ago
Diss
Hays IT - Uk Posting account
Salary: £17000.00 - £20000.00 per annum
Posted: 12 days ago
City of London
Interquest - Fulcrum Telecom
Salary: £20000 - £25000 per annum + Shift Allowance
Posted: 19 days ago
Fareham
Spectrum IT
Salary: £15000 - £16000 per annum
Posted: 25 days ago
Macclesfield
Applause IT Innovation
Salary: £17000 - £20000 per annum + +Bens
Posted: 26 days ago
Farnborough
The People Network
Salary: £25000 per annum + Benefits
Posted: 27 days ago