The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
First Line Support Engineer
Rank 754 775 809
Rank change year-on-year
+21 +34
Permanent jobs requiring a 1st Line Support Engineer 115 116 57
As % of all permanent IT jobs located in England 0.11% 0.11% 0.056%
As % of the Job Titles category 0.12% 0.11% 0.059%
Number of salaries quoted 89 90 52
Average salary £20,000 £21,000 £19,000
Average salary % change year-on-year
-4.76% +10.52%
90% offered a salary of more than £17,500 £17,500 £17,750
10% offered a salary of more than £25,000 £24,500 £23,000
UK excluding London average salary £18,500 £20,500 £19,000
% change year-on-year
-9.75% +7.89%
1st Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97192 104489 96781
As % of all permanent IT jobs located in England 94.68% 94.61% 94.71%
Number of salaries quoted 80393 85908 81520
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

1st Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the England region.

1st Line Support Engineer Salary Trend in England

1st Line Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer across the England region over the 3 months to 6 May 2015.

1st Line Support Engineer Salary Histogram in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +6 48 £20,000 -2.43% 3
London +33 40 £22,500 - 3
South West -2 8 £17,500 -12.50%
Yorkshire +8 6 £18,000 -21.73% 1
East of England +14 5 £22,500 +15.38%
North West +4 4 £18,000 -5.26%
West Midlands -17 4 £18,500 +4.22% 1
1st Line Support Engineer
UK

1st Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 6 May 2015, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 188 (88.68%) Windows
2 121 (57.08%) Microsoft
3 96 (45.28%) MS Office
3 96 (45.28%) Active Directory
4 77 (36.32%) MS Exchange
5 67 (31.60%) MS Excel
6 62 (29.25%) Windows 7
7 51 (24.06%) Windows Server 2008
7 51 (24.06%) TCP/IP
8 47 (22.17%) MCP
9 45 (21.23%) Citrix
10 43 (20.28%) Windows 8
11 42 (19.81%) Windows XP
12 40 (18.87%) ITIL
12 40 (18.87%) Blackberry
12 40 (18.87%) Firewall
13 34 (16.04%) Exchange Server 2010
14 32 (15.09%) Exchange Server 2007
15 29 (13.68%) VMware
16 27 (12.74%) SLA
17 25 (11.79%) DNS
17 25 (11.79%) Microsoft Certification
18 23 (10.85%) Mac OS
19 22 (10.38%) Windows Server 2012
19 22 (10.38%) Apple
19 22 (10.38%) Service Management
20 21 (9.91%) SCCM
21 18 (8.49%) Finance
21 18 (8.49%) Internet
21 18 (8.49%) LAN

1st Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 6 May 2015, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 77 (36.32%) MS Exchange
2 34 (16.04%) Exchange Server 2010
3 32 (15.09%) Exchange Server 2007
4 18 (8.49%) Exchange Server 2013
5 14 (6.60%) Exchange Server 2003
6 9 (4.25%) Blackberry Enterprise Server
7 4 (1.89%) SharePoint
8 2 (0.94%) IIS
Applications
1 96 (45.28%) MS Office
2 67 (31.60%) MS Excel
3 10 (4.72%) MS PowerPoint
Business Applications
1 2 (0.94%) Teamcenter
Cloud Services
1 13 (6.13%) Office 365
2 2 (0.94%) SaaS
Communications & Networking
1 51 (24.06%) TCP/IP
2 40 (18.87%) Firewall
3 25 (11.79%) DNS
4 18 (8.49%) LAN
4 18 (8.49%) Internet
5 17 (8.02%) WAN
6 16 (7.55%) DHCP
6 16 (7.55%) VPN
7 15 (7.08%) VoIP
8 4 (1.89%) SAN
9 2 (0.94%) DSL
9 2 (0.94%) IPv4
9 2 (0.94%) Structured Cabling
10 1 (0.47%) Ethernet
10 1 (0.47%) ADSL
10 1 (0.47%) Wireless
10 1 (0.47%) Cisco PIX
10 1 (0.47%) Cisco ASA
Database & Business Intelligence
1 10 (4.72%) SQL Server
2 2 (0.94%) SQL Server 2000
Development Applications
1 5 (2.36%) QuickTest Pro
General
1 18 (8.49%) Finance
2 8 (3.77%) Banking
3 5 (2.36%) Marketing
3 5 (2.36%) Telecoms
4 3 (1.42%) Legal
4 3 (1.42%) Manufacturing
4 3 (1.42%) Publishing
5 2 (0.94%) Back Office
Libraries, Frameworks & Software Standards
1 5 (2.36%) Application Packaging
2 4 (1.89%) HTML
Miscellaneous
1 40 (18.87%) Blackberry
2 16 (7.55%) Analytical Skills
3 11 (5.19%) Video Conferencing
4 9 (4.25%) iPhone
4 9 (4.25%) iPad
5 6 (2.83%) Visualisation
6 4 (1.89%) Management Information System
7 3 (1.42%) User Experience
8 2 (0.94%) Enterprise Software
8 2 (0.94%) PDA
8 2 (0.94%) Computer Science
9 1 (0.47%) New Media
Operating Systems
1 188 (88.68%) Windows
2 62 (29.25%) Windows 7
3 51 (24.06%) Windows Server 2008
4 43 (20.28%) Windows 8
5 42 (19.81%) Windows XP
6 23 (10.85%) Mac OS
7 22 (10.38%) Windows Server 2012
8 18 (8.49%) Linux
9 17 (8.02%) Windows Server 2003
10 14 (6.60%) Mac OS X
11 10 (4.72%) Apple iOS
12 8 (3.77%) Red Hat Enterprise Linux
13 6 (2.83%) CentOS
13 6 (2.83%) Windows Vista
13 6 (2.83%) Android
13 6 (2.83%) SUSE
13 6 (2.83%) Debian
13 6 (2.83%) Ubuntu
14 5 (2.36%) Windows 2000
15 2 (0.94%) Windows Mobile
Processes & Methodologies
1 40 (18.87%) ITIL
2 22 (10.38%) Service Management
3 13 (6.13%) Technical Architecture
4 12 (5.66%) E-Commerce
5 10 (4.72%) Project Planning
6 8 (3.77%) CRM
7 6 (2.83%) Incident Management
8 5 (2.36%) Test Scripting
8 5 (2.36%) Time Management
8 5 (2.36%) Change Management
8 5 (2.36%) Mobile Device Management
9 3 (1.42%) Web Design
9 3 (1.42%) Process Management
9 3 (1.42%) Software Testing
10 2 (0.94%) Product Management
10 2 (0.94%) Service Delivery
10 2 (0.94%) Information Security
10 2 (0.94%) Line Management
10 2 (0.94%) Continuous Improvement
10 2 (0.94%) Change Control
Programming Languages
1 18 (8.49%) SQL
2 10 (4.72%) C
3 5 (2.36%) JavaScript
3 5 (2.36%) VB
4 4 (1.89%) PHP
5 2 (0.94%) PowerShell
6 1 (0.47%) PL/SQL
Qualifications
1 47 (22.17%) MCP
2 25 (11.79%) Microsoft Certification
3 16 (7.55%) Degree
4 14 (6.60%) A+ Certification
4 14 (6.60%) MCSA
5 9 (4.25%) MCSE
5 9 (4.25%) CCNA
5 9 (4.25%) Cisco Certification
6 6 (2.83%) MCTS
6 6 (2.83%) Security Cleared
7 5 (2.36%) DV Cleared
8 4 (1.89%) ACTC
9 1 (0.47%) JNCIA
9 1 (0.47%) MCITP
9 1 (0.47%) CCENT
9 1 (0.47%) CCNP
9 1 (0.47%) CCSA
9 1 (0.47%) MOS
Quality Assurance & Compliance
1 27 (12.74%) SLA
2 5 (2.36%) QA
System Software
1 96 (45.28%) Active Directory
2 13 (6.13%) VMware Infrastructure
3 10 (4.72%) XenApp
3 10 (4.72%) XenDesktop
3 10 (4.72%) Citrix Presentation Server
4 7 (3.30%) Terminal Services
5 2 (0.94%) StorNext
6 1 (0.47%) Hyper-V
Systems Management
1 21 (9.91%) SCCM
2 13 (6.13%) Backup Exec
3 3 (1.42%) Norton AntiVirus
4 1 (0.47%) SCOM
4 1 (0.47%) SolarWinds Orion
Vendors
1 121 (57.08%) Microsoft
2 45 (21.23%) Citrix
3 29 (13.68%) VMware
4 22 (10.38%) Apple
5 15 (7.08%) HP
5 15 (7.08%) Cisco
6 9 (4.25%) McAfee
7 8 (3.77%) Symantec
7 8 (3.77%) Red Hat
8 6 (2.83%) Remedy
9 2 (0.94%) EMC
9 2 (0.94%) Veeam
9 2 (0.94%) Isilon
10 1 (0.47%) F5
10 1 (0.47%) Bomgar
10 1 (0.47%) Lumension
10 1 (0.47%) SolarWinds
10 1 (0.47%) Trend Micro
10 1 (0.47%) Aruba
10 1 (0.47%) Mitel
Farnborough, Hampshire
The People Network
Salary: £25000 per annum
Posted: 11 hours ago
City, London
Premier IT
Salary: £20000 - £22000 per annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + Benefits
Posted: Yesterday
Wembley
Energize Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 5 days ago
East London
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 5 days ago