The table below looks at the statistics for the 1st Line Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Engineer in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 767 778 815
Rank change year-on-year
+11 +37
Permanent jobs requiring a 1st Line Support Engineer 111 84 63
As % of all permanent IT jobs located in England 0.10% 0.083% 0.058%
As % of the Job Titles category 0.11% 0.088% 0.061%
Number of salaries quoted 101 78 48
Average salary £21,500 £20,500 £21,000
Average salary % change year-on-year
+4.87% -2.38%
90% offered a salary of more than £17,500 £18,200 £17,000
10% offered a salary of more than £24,000 £25,000 £26,000
UK excluding London average salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100718 95501 103305
As % of all permanent IT jobs located in England 94.44% 94.50% 95.30%
Number of salaries quoted 83018 80165 88637
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in England

1st Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer across the England region.

1st Line Support Engineer Salary Trend in England

1st Line Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Engineer across the England region over the 3 months to 21 October 2014.

1st Line Support Engineer Salary Histogram in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +15 74 £20,500 - 7
London -5 22 £22,500 -6.25% 4
Yorkshire -20 7 £17,000 - 3
East of England -19 5 £23,550 +23.94% 1
South West -21 2 £18,750 -5.06% 2
North West -9 1 £18,000 +12.50% 2
1st Line Support Engineer
UK

1st Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 21 October 2014, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title.

1 158 (77.45%) Windows
2 129 (63.24%) Microsoft
3 100 (49.02%) Active Directory
3 100 (49.02%) MS Excel
4 79 (38.73%) MS Office
5 66 (32.35%) Windows 7
6 64 (31.37%) TCP/IP
7 59 (28.92%) MS Exchange
8 57 (27.94%) VMware
9 56 (27.45%) ITIL
10 44 (21.57%) VMware Infrastructure
11 35 (17.16%) Linux
12 33 (16.18%) Firewall
13 31 (15.20%) Windows XP
14 28 (13.73%) Windows Server 2008
15 27 (13.24%) Internet
16 25 (12.25%) Microsoft Certification
16 25 (12.25%) Windows Server 2012
17 24 (11.76%) Citrix
18 23 (11.27%) Exchange Server 2003
19 22 (10.78%) MCP
20 21 (10.29%) SQL Server
20 21 (10.29%) Windows 8
21 19 (9.31%) Exchange Server 2010
22 18 (8.82%) VPN
22 18 (8.82%) Windows Server 2003
23 17 (8.33%) DNS
23 17 (8.33%) SLA
23 17 (8.33%) Security Cleared
24 16 (7.84%) Exchange Server 2013

1st Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 21 October 2014, IT jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 59 (28.92%) MS Exchange
2 23 (11.27%) Exchange Server 2003
3 19 (9.31%) Exchange Server 2010
4 16 (7.84%) Exchange Server 2013
5 11 (5.39%) IBM Notes
6 7 (3.43%) Exchange Server 2007
7 4 (1.96%) SharePoint
8 2 (0.98%) IIS
8 2 (0.98%) Lync
9 1 (0.49%) Jetty
9 1 (0.49%) Blackberry Enterprise Server
9 1 (0.49%) Tomcat
Applications
1 100 (49.02%) MS Excel
2 79 (38.73%) MS Office
3 4 (1.96%) MS PowerPoint
Business Applications
1 4 (1.96%) Dynamics NAV
1 4 (1.96%) Dynamics AX
2 1 (0.49%) Maximo
Cloud Services
1 1 (0.49%) Cloud Computing
1 1 (0.49%) Office 365
Communications & Networking
1 64 (31.37%) TCP/IP
2 33 (16.18%) Firewall
3 27 (13.24%) Internet
4 18 (8.82%) VPN
5 17 (8.33%) DNS
6 13 (6.37%) LAN
6 13 (6.37%) WAN
7 8 (3.92%) DHCP
8 7 (3.43%) Cisco ASA
8 7 (3.43%) Cisco PIX
9 5 (2.45%) VoIP
10 4 (1.96%) SAN
11 3 (1.47%) VLAN
11 3 (1.47%) ISDN
12 2 (0.98%) Wireless
13 1 (0.49%) Cisco IOS
13 1 (0.49%) Wi-Fi
13 1 (0.49%) FTP
13 1 (0.49%) HTTP
13 1 (0.49%) HTTPS
Database & Business Intelligence
1 21 (10.29%) SQL Server
2 1 (0.49%) SQL Server 2008
Development Applications
1 1 (0.49%) Hudson
General
1 6 (2.94%) Telecoms
1 6 (2.94%) Finance
2 4 (1.96%) Multimedia
3 3 (1.47%) Legal
4 2 (0.98%) Manufacturing
4 2 (0.98%) Billing
5 1 (0.49%) Banking
5 1 (0.49%) Retail
Libraries, Frameworks & Software Standards
1 2 (0.98%) CSS
2 1 (0.49%) Mason
2 1 (0.49%) ASP.NET
2 1 (0.49%) .NET
2 1 (0.49%) J2EE
Miscellaneous
1 14 (6.86%) Blackberry
2 10 (4.90%) Management Information System
3 9 (4.41%) Analytical Skills
4 5 (2.45%) Fat Client
4 5 (2.45%) Thin Client
5 4 (1.96%) Video Conferencing
5 4 (1.96%) Computer Science
6 2 (0.98%) EPoS
6 2 (0.98%) PDA
7 1 (0.49%) Mathematics
7 1 (0.49%) EqualLogic
7 1 (0.49%) iPhone
7 1 (0.49%) Enterprise Storage
Operating Systems
1 158 (77.45%) Windows
2 66 (32.35%) Windows 7
3 35 (17.16%) Linux
4 31 (15.20%) Windows XP
5 28 (13.73%) Windows Server 2008
6 25 (12.25%) Windows Server 2012
7 21 (10.29%) Windows 8
8 18 (8.82%) Windows Server 2003
9 12 (5.88%) SUSE
9 12 (5.88%) Debian
9 12 (5.88%) CentOS
9 12 (5.88%) Red Hat Enterprise Linux
9 12 (5.88%) Ubuntu
10 9 (4.41%) Mac OS
11 3 (1.47%) Windows Vista
11 3 (1.47%) Android
12 2 (0.98%) UNIX
13 1 (0.49%) Windows 2000
Processes & Methodologies
1 56 (27.45%) ITIL
2 15 (7.35%) CRM
3 11 (5.39%) Kalman Filter
3 11 (5.39%) Service Delivery
3 11 (5.39%) E-Commerce
4 8 (3.92%) Service Management
5 7 (3.43%) Change Management
6 4 (1.96%) Incident Management
7 3 (1.47%) Network Management
7 3 (1.47%) Asset Management
7 3 (1.47%) Agile Software Development
8 2 (0.98%) Change Control
8 2 (0.98%) Mentoring
8 2 (0.98%) Project Planning
9 1 (0.49%) Technical Architecture
9 1 (0.49%) Requirements Analysis
9 1 (0.49%) Load Balancing
9 1 (0.49%) Time Management
9 1 (0.49%) Software Asset Management
9 1 (0.49%) IT Asset Management
Programming Languages
1 11 (5.39%) SQL
2 7 (3.43%) C
3 1 (0.49%) Ruby
3 1 (0.49%) Bash Shell
3 1 (0.49%) Python
3 1 (0.49%) Java
3 1 (0.49%) Perl
Qualifications
1 25 (12.25%) Microsoft Certification
2 22 (10.78%) MCP
3 17 (8.33%) Security Cleared
4 15 (7.35%) MCSA
5 14 (6.86%) CCNA
5 14 (6.86%) Cisco Certification
6 11 (5.39%) MCSE
7 10 (4.90%) A+ Certification
7 10 (4.90%) MCTS
8 8 (3.92%) Degree
9 7 (3.43%) JNCIA
9 7 (3.43%) CCSA
10 6 (2.94%) MCITP
11 5 (2.45%) SC Cleared
12 3 (1.47%) Network+ Certification
12 3 (1.47%) SAP Certification
13 2 (0.98%) CCNP
13 2 (0.98%) MCDST
14 1 (0.49%) CCIA
14 1 (0.49%) ITIL Certification
Quality Assurance & Compliance
1 17 (8.33%) SLA
2 6 (2.94%) ISO/IEC 27001
3 3 (1.47%) ISO 9001
4 2 (0.98%) QA
System Software
1 100 (49.02%) Active Directory
2 44 (21.57%) VMware Infrastructure
3 8 (3.92%) Hyper-V
4 7 (3.43%) XenApp
5 6 (2.94%) Terminal Services
6 2 (0.98%) XenDesktop
6 2 (0.98%) Citrix Presentation Server
7 1 (0.49%) XenServer
Systems Management
1 10 (4.90%) SCCM
2 6 (2.94%) Backup Exec
3 4 (1.96%) Norton AntiVirus
Vendors
1 129 (63.24%) Microsoft
2 57 (27.94%) VMware
3 24 (11.76%) Citrix
4 16 (7.84%) Cisco
5 12 (5.88%) Red Hat
6 8 (3.92%) IBM
7 7 (3.43%) SonicWALL
7 7 (3.43%) Trend Micro
7 7 (3.43%) Lumension
7 7 (3.43%) F5
7 7 (3.43%) Aruba
7 7 (3.43%) Juniper
7 7 (3.43%) CheckPoint
7 7 (3.43%) Websense
7 7 (3.43%) Clearswift
7 7 (3.43%) McAfee
7 7 (3.43%) Blue Coat
8 6 (2.94%) Remedy
9 5 (2.45%) Apple
9 5 (2.45%) HP
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