1st/2nd Line Support Analyst Jobs in England

1st/2nd Line Support Analyst
UK > England

The median 1st/2nd Line Support Analyst salary in England is £30,500 per year according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 786 895 1037
Rank change year-on-year +109 +142 -271
Permanent jobs requiring a 1st/2nd Line Support Analyst 50 55 96
As % of all permanent jobs advertised in England 0.059% 0.058% 0.074%
As % of the Job Titles category 0.063% 0.064% 0.077%
Number of salaries quoted 44 52 91
10th Percentile £21,250 £25,000 £21,750
25th Percentile £27,250 £27,188 £23,500
Median annual salary (50th Percentile) £30,500 £31,500 £26,500
Median % change year-on-year -3.17% +18.87% +8.16%
75th Percentile £35,250 £38,750 £32,151
90th Percentile £44,625 £42,500 £35,000
UK median annual salary £30,500 £31,500 £26,000
% change year-on-year -3.17% +21.15% +7.22%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,927 86,214 125,478
% of permanent jobs with a recognized job title 94.48% 91.56% 96.07%
Number of salaries quoted 59,989 54,425 75,776
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

1st/2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst in England.

Salary trend for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 1st/2nd Line Support Analyst in England over the 6 months to 23 April 2024.

Salary histogram for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +121 23 £35,000 +2.94% 1
South East +27 18 £27,500 -8.33%
Midlands +24 6 £27,000 +5.88%
West Midlands +33 3 £27,000 +5.88%
East Midlands -10 3 £28,500 +10.68%
North of England +41 2 £30,000 +3.45%
Yorkshire - 2 £30,000 -
East of England +26 1 £22,500 -15.89%
1st/2nd Line Support Analyst
UK

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 April 2024, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Support Analyst in the job title.

1 34 (68.00%) Microsoft 365
1 34 (68.00%) Windows
2 29 (58.00%) Microsoft
3 28 (56.00%) Active Directory
4 26 (52.00%) Customer Service
5 24 (48.00%) Social Skills
6 15 (30.00%) Microsoft Exchange
6 15 (30.00%) Microsoft Office
6 15 (30.00%) Windows 10
7 13 (26.00%) ITSM
7 13 (26.00%) Problem-Solving
8 11 (22.00%) SLA
8 11 (22.00%) Citrix
9 10 (20.00%) DNS
9 10 (20.00%) Change Management
9 10 (20.00%) Firewall
10 9 (18.00%) VLAN
11 8 (16.00%) Law
11 8 (16.00%) DHCP
11 8 (16.00%) ITIL
11 8 (16.00%) Windows Server 2019
12 7 (14.00%) Self-Motivation
12 7 (14.00%) Windows Server
12 7 (14.00%) LAN
12 7 (14.00%) Microsoft Certification
12 7 (14.00%) Network+ Certification
12 7 (14.00%) Wireless
12 7 (14.00%) Azure
12 7 (14.00%) ServiceNow
13 6 (12.00%) Mobile Device Management

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (30.00%) Microsoft Exchange
2 3 (6.00%) SharePoint
Applications
1 15 (30.00%) Microsoft Office
Cloud Services
1 34 (68.00%) Microsoft 365
2 7 (14.00%) Azure
3 6 (12.00%) OneDrive
4 5 (10.00%) AWS
4 5 (10.00%) Entra ID
5 3 (6.00%) Power Platform
6 1 (2.00%) Mimecast
Communications & Networking
1 10 (20.00%) DNS
1 10 (20.00%) Firewall
2 9 (18.00%) VLAN
3 8 (16.00%) DHCP
4 7 (14.00%) LAN
4 7 (14.00%) Wireless
5 5 (10.00%) Structured Cabling
5 5 (10.00%) VPN
5 5 (10.00%) WAN
6 4 (8.00%) ADSL
6 4 (8.00%) Broadband
6 4 (8.00%) Intranet
7 2 (4.00%) Remote Desktop
8 1 (2.00%) Cisco ASA
8 1 (2.00%) Ethernet
8 1 (2.00%) TCP/IP
Database & Business Intelligence
1 3 (6.00%) Power BI
2 2 (4.00%) SQL Server
Development Applications
1 3 (6.00%) JIRA
General
1 24 (48.00%) Social Skills
2 8 (16.00%) Law
3 6 (12.00%) Analytical Skills
3 6 (12.00%) Documentation Skills
3 6 (12.00%) Legal
4 4 (8.00%) Finance
4 4 (8.00%) Inclusion and Diversity
4 4 (8.00%) Telecoms
5 3 (6.00%) Manufacturing
6 1 (2.00%) Back Office
Miscellaneous
1 7 (14.00%) Self-Motivation
2 3 (6.00%) Driving Licence
2 3 (6.00%) iPhone
2 3 (6.00%) Video Conferencing
3 2 (4.00%) Team-Oriented Environment
4 1 (2.00%) CMDB
4 1 (2.00%) iPad
4 1 (2.00%) Replication
Operating Systems
1 34 (68.00%) Windows
2 15 (30.00%) Windows 10
3 8 (16.00%) Windows Server 2019
4 7 (14.00%) Windows Server
5 5 (10.00%) Apple iOS
6 4 (8.00%) Windows Server 2016
7 1 (2.00%) Windows 7
7 1 (2.00%) Windows Server 2012
Processes & Methodologies
1 26 (52.00%) Customer Service
2 13 (26.00%) ITSM
2 13 (26.00%) Problem-Solving
3 10 (20.00%) Change Management
4 8 (16.00%) ITIL
5 6 (12.00%) Mobile Device Management
6 5 (10.00%) Data Loss Prevention
6 5 (10.00%) Service Delivery
7 4 (8.00%) Incident Management
7 4 (8.00%) User Experience
8 3 (6.00%) Active Listening
8 3 (6.00%) Business Intelligence
8 3 (6.00%) Continuous Improvement
8 3 (6.00%) ERP
8 3 (6.00%) Inventory Management
9 2 (4.00%) Fintech
9 2 (4.00%) Hardware Maintenance
9 2 (4.00%) Process Improvement
9 2 (4.00%) Software Asset Management
9 2 (4.00%) Software Deployment
Programming Languages
1 3 (6.00%) SQL
2 2 (4.00%) PowerShell
Qualifications
1 7 (14.00%) Microsoft Certification
1 7 (14.00%) Network+ Certification
2 5 (10.00%) AWS Certification
3 4 (8.00%) A+ Certification
3 4 (8.00%) CCNA
3 4 (8.00%) Cisco Certification
3 4 (8.00%) Degree
3 4 (8.00%) MCITP
4 3 (6.00%) DV Cleared
4 3 (6.00%) Security Cleared
Quality Assurance & Compliance
1 11 (22.00%) SLA
System Software
1 28 (56.00%) Active Directory
2 5 (10.00%) Virtual Desktop
3 3 (6.00%) VMware Infrastructure
4 1 (2.00%) XenApp
4 1 (2.00%) XenDesktop
Systems Management
1 4 (8.00%) Jamf Pro
2 3 (6.00%) Microsoft Intune
2 3 (6.00%) WSUS
Vendors
1 29 (58.00%) Microsoft
2 11 (22.00%) Citrix
3 7 (14.00%) ServiceNow
4 5 (10.00%) Adobe
4 5 (10.00%) Avaya
4 5 (10.00%) Cisco
5 3 (6.00%) HP
5 3 (6.00%) VMware
6 2 (4.00%) Google
7 1 (2.00%) Apple
7 1 (2.00%) Facebook
7 1 (2.00%) iManage
7 1 (2.00%) Ivanti
7 1 (2.00%) Salesforce