The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 848 871 879
Rank change year-on-year
+23 +8
Permanent jobs requiring a 2nd Line Support Technician 44 77 67
As % of all permanent IT jobs located in England 0.049% 0.076% 0.062%
As % of the Job Titles category 0.051% 0.079% 0.064%
Number of salaries quoted 43 74 50
Median salary £26,000 £23,500 £26,750
Median salary % change year-on-year
+10.63% -12.14%
90% offered a salary of more than £22,500 £20,000 £18,950
10% offered a salary of more than £30,000 £30,000 £32,050
UK excluding London median salary £25,000 £23,500 £24,500
% change year-on-year
+6.38% -4.08%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
86998 98052 105037
As % of all permanent IT jobs located in England 96.33% 96.19% 96.43%
Number of salaries quoted 73929 82173 85485
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 27 August 2016.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +35 17 £28,000 +1.81% 2
West Midlands +1 7 £24,000 +11.62% 1
South East +7 6 £25,000 - 3
East of England +24 5 £28,000 -
Yorkshire +20 4 £26,000 +10.63% 1
East Midlands +14 2 £22,750 +12.34%
North West +12 2 £23,250 -3.12% 1
South West -9 1 £22,500 +12.50%
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 August 2016, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Technician in the job title.

1 69 (86.25%) Windows
2 62 (77.50%) Active Directory
3 51 (63.75%) Microsoft
4 31 (38.75%) VMware
4 31 (38.75%) Windows Server
5 28 (35.00%) Windows 7
6 26 (32.50%) Citrix
7 25 (31.25%) MS Excel
7 25 (31.25%) VMware Infrastructure
8 24 (30.00%) Windows Server 2008
9 22 (27.50%) DNS
10 21 (26.25%) MS Exchange
10 21 (26.25%) Windows Server 2012
11 20 (25.00%) Apple
12 18 (22.50%) MS Office
13 16 (20.00%) Firewall
14 15 (18.75%) DHCP
15 14 (17.50%) VPN
16 13 (16.25%) TCP/IP
16 13 (16.25%) Android
17 12 (15.00%) Cisco
17 12 (15.00%) Office 365
18 11 (13.75%) ITIL
19 10 (12.50%) Hyper-V
19 10 (12.50%) Windows 8
20 9 (11.25%) Windows 10
20 9 (11.25%) SQL Server
20 9 (11.25%) Mac OS X
21 8 (10.00%) Microsoft Certification
21 8 (10.00%) SQL

2nd Line Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (26.25%) MS Exchange
2 7 (8.75%) SharePoint
3 4 (5.00%) Exchange Server 2010
4 3 (3.75%) Exchange Server 2013
5 2 (2.50%) Exchange Server 2007
5 2 (2.50%) IIS
5 2 (2.50%) SharePoint Server
Applications
1 25 (31.25%) MS Excel
2 18 (22.50%) MS Office
3 1 (1.25%) MS PowerPoint
Cloud Services
1 12 (15.00%) Office 365
2 2 (2.50%) Amazon AWS
2 2 (2.50%) Microsoft Azure
3 1 (1.25%) Google Apps
Communications & Networking
1 22 (27.50%) DNS
2 16 (20.00%) Firewall
3 15 (18.75%) DHCP
4 14 (17.50%) VPN
5 13 (16.25%) TCP/IP
6 7 (8.75%) Wireless
7 6 (7.50%) Cisco IOS
7 6 (7.50%) Internet
7 6 (7.50%) SAN
7 6 (7.50%) VoIP
8 4 (5.00%) LAN
8 4 (5.00%) Remote Desktop
8 4 (5.00%) VLAN
9 2 (2.50%) SMTP
9 2 (2.50%) WAN
9 2 (2.50%) Wi-Fi
10 1 (1.25%) Skype
Database & Business Intelligence
1 9 (11.25%) SQL Server
2 5 (6.25%) SQL Server 2008
2 5 (6.25%) SQL Server 2012
3 2 (2.50%) MS Access
General
1 6 (7.50%) Finance
2 5 (6.25%) Telecoms
3 3 (3.75%) Law
3 3 (3.75%) Marketing
4 2 (2.50%) Dutch Language
4 2 (2.50%) German Language
4 2 (2.50%) Legal
4 2 (2.50%) Manufacturing
4 2 (2.50%) Retail
4 2 (2.50%) Spanish Language
5 1 (1.25%) French Language
Libraries, Frameworks & Software Standards
1 2 (2.50%) CSS
1 2 (2.50%) HTML
Miscellaneous
1 7 (8.75%) Driving Licence
2 4 (5.00%) Management Information System
3 3 (3.75%) iPad
3 3 (3.75%) iPhone
4 2 (2.50%) Blackberry
4 2 (2.50%) CMDB
4 2 (2.50%) Replication
5 1 (1.25%) Computer Science
5 1 (1.25%) Data Centre
5 1 (1.25%) Smartphone
Operating Systems
1 69 (86.25%) Windows
2 31 (38.75%) Windows Server
3 28 (35.00%) Windows 7
4 24 (30.00%) Windows Server 2008
5 21 (26.25%) Windows Server 2012
6 13 (16.25%) Android
7 10 (12.50%) Windows 8
8 9 (11.25%) Mac OS X
8 9 (11.25%) Windows 10
9 7 (8.75%) Apple iOS
9 7 (8.75%) Mac OS
10 6 (7.50%) Windows Server 2003
11 5 (6.25%) Windows XP
12 4 (5.00%) Windows Phone
13 3 (3.75%) Linux
14 1 (1.25%) CentOS
14 1 (1.25%) Ubuntu
14 1 (1.25%) Unix
14 1 (1.25%) Windows Vista
Processes & Methodologies
1 11 (13.75%) ITIL
2 7 (8.75%) Line Management
3 6 (7.50%) Service Management
4 5 (6.25%) Network Planning
5 4 (5.00%) Network Management
5 4 (5.00%) Service Delivery
5 4 (5.00%) Software Distribution
6 3 (3.75%) Case Management
6 3 (3.75%) Email Filtering
6 3 (3.75%) Kalman Filter
6 3 (3.75%) Web Filtering
7 2 (2.50%) B2C
7 2 (2.50%) Continuous Improvement
7 2 (2.50%) ERP
7 2 (2.50%) ITSM
7 2 (2.50%) Open Source
7 2 (2.50%) Security Operations
7 2 (2.50%) Software Deployment
8 1 (1.25%) CRM
8 1 (1.25%) Incident Management
Programming Languages
1 8 (10.00%) SQL
Qualifications
1 8 (10.00%) Microsoft Certification
2 5 (6.25%) MCP
2 5 (6.25%) MCSE
3 4 (5.00%) MCSA
4 3 (3.75%) Degree
5 2 (2.50%) DBS Check
5 2 (2.50%) DV Cleared
5 2 (2.50%) SC Cleared
5 2 (2.50%) Security Cleared
6 1 (1.25%) HND
6 1 (1.25%) ITIL Certification
Quality Assurance & Compliance
1 4 (5.00%) ISO/IEC 27001
2 3 (3.75%) SLA
3 2 (2.50%) PCI DSS
System Software
1 62 (77.50%) Active Directory
2 25 (31.25%) VMware Infrastructure
3 10 (12.50%) Hyper-V
4 5 (6.25%) Terminal Services
5 4 (5.00%) VMware ESXi
5 4 (5.00%) XenDesktop
6 2 (2.50%) Virtual Machines
6 2 (2.50%) vSphere
7 1 (1.25%) XenApp
Systems Management
1 3 (3.75%) Backup Exec
2 2 (2.50%) Norton AntiVirus
3 1 (1.25%) McAfee ePO
3 1 (1.25%) Microsoft Intune
3 1 (1.25%) SCCM
Vendors
1 51 (63.75%) Microsoft
2 31 (38.75%) VMware
3 26 (32.50%) Citrix
4 20 (25.00%) Apple
5 12 (15.00%) Cisco
6 7 (8.75%) Veeam
7 5 (6.25%) HP
7 5 (6.25%) ZyXEL
8 4 (5.00%) Sage
9 3 (3.75%) Sophos
9 3 (3.75%) Symantec
10 2 (2.50%) Avaya
10 2 (2.50%) Dell
10 2 (2.50%) Kaspersky
10 2 (2.50%) LANDesk
11 1 (1.25%) Google
11 1 (1.25%) Intel Security
11 1 (1.25%) Mitel
11 1 (1.25%) NetApp
11 1 (1.25%) Salesforce.com
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