The first table below looks at the demand for the 2nd Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 841 823 848
Rank change year-on-year
-18 +25
Permanent jobs requiring a 2nd Line Support Technician 47 21 29
As % of all permanent IT jobs located in England 0.043% 0.021% 0.026%
As % of the Job Titles category 0.046% 0.022% 0.027%
Number of salaries quoted 34 19 29
Average salary £28,500 £22,500 £23,000
Average salary % change year-on-year
+26.66% -2.17%
90% offered a salary of more than £18,500 £21,500 £20,000
10% offered a salary of more than £32,500 £30,400 £26,600
UK excluding London average salary £25,000 £23,750 £22,750
% change year-on-year
+5.26% +4.39%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103100 95904 105987
As % of all permanent IT jobs located in England 94.37% 94.25% 95.27%
Number of salaries quoted 84942 80243 91513
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,000 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support Technician
UK

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 29 July 2014.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 16 £24,000 -4.00% 2
East of England +9 14 £30,000 +39.53% 3
London -23 9 £32,500 +44.44% 1
Yorkshire - 6 £18,500 - 1
North West -3 1 £21,500 -2.27% 1
West Midlands - 1 £30,000 - 1
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 29 July 2014, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 70 (73.68%) Windows
2 37 (38.95%) MS Office
2 37 (38.95%) Microsoft
3 36 (37.89%) Active Directory
4 31 (32.63%) Windows Server 2008
5 29 (30.53%) Windows 7
5 29 (30.53%) VMware
6 23 (24.21%) Windows Server 2003
7 22 (23.16%) MS Exchange
8 21 (22.11%) MS Excel
9 19 (20.00%) Windows XP
10 18 (18.95%) Citrix
11 17 (17.89%) Finance
12 16 (16.84%) ITIL
13 14 (14.74%) TCP/IP
13 14 (14.74%) SLA
14 13 (13.68%) Microsoft Certification
14 13 (13.68%) DNS
15 12 (12.63%) Service Delivery
16 11 (11.58%) Cisco
16 11 (11.58%) SQL
17 9 (9.47%) Telecoms
18 8 (8.42%) Local Government
18 8 (8.42%) HP
18 8 (8.42%) ISO 9001
18 8 (8.42%) Internet
18 8 (8.42%) Kindle
18 8 (8.42%) VMware Infrastructure
18 8 (8.42%) XenApp
19 7 (7.37%) Exchange Server 2010

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 29 July 2014, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (23.16%) MS Exchange
2 7 (7.37%) Exchange Server 2010
3 5 (5.26%) Exchange Server 2003
4 2 (2.11%) Exchange Server 2007
4 2 (2.11%) Blackberry Enterprise Server
4 2 (2.11%) Exchange Server 2013
Applications
1 37 (38.95%) MS Office
2 21 (22.11%) MS Excel
Business Applications
1 1 (1.05%) assyst
Communications & Networking
1 14 (14.74%) TCP/IP
2 13 (13.68%) DNS
3 8 (8.42%) Internet
4 7 (7.37%) Firewall
4 7 (7.37%) DHCP
4 7 (7.37%) IP Telephony
4 7 (7.37%) VLAN
5 6 (6.32%) Network Security
6 4 (4.21%) ADSL
7 3 (3.16%) LAN
7 3 (3.16%) VPN
7 3 (3.16%) WAN
8 2 (2.11%) Ethernet
8 2 (2.11%) 3G
9 1 (1.05%) MPLS
9 1 (1.05%) Wireless
9 1 (1.05%) IPsec
9 1 (1.05%) SSL
9 1 (1.05%) SAN
9 1 (1.05%) Intranet
Database & Business Intelligence
1 3 (3.16%) SQL Server
2 2 (2.11%) MySQL
3 1 (1.05%) SQL Server 2005
3 1 (1.05%) SQL Server 2008
3 1 (1.05%) SQL Server 2012
Development Applications
1 1 (1.05%) MSI
General
1 17 (17.89%) Finance
2 9 (9.47%) Telecoms
3 8 (8.42%) Local Government
4 4 (4.21%) Legal
5 1 (1.05%) Advertising
5 1 (1.05%) Law
Miscellaneous
1 8 (8.42%) Kindle
2 6 (6.32%) Fat Client
2 6 (6.32%) Thin Client
3 5 (5.26%) Blackberry
4 4 (4.21%) Management Information System
4 4 (4.21%) VLE
5 3 (3.16%) iPhone
6 2 (2.11%) iPad
7 1 (1.05%) iSeries
7 1 (1.05%) Mobile App
7 1 (1.05%) Video Conferencing
7 1 (1.05%) FMCG
7 1 (1.05%) EPoS
7 1 (1.05%) NHS
7 1 (1.05%) PDA
7 1 (1.05%) CCTV
7 1 (1.05%) Ergonomics
7 1 (1.05%) Computer Science
7 1 (1.05%) AS400
7 1 (1.05%) Clustering
Operating Systems
1 70 (73.68%) Windows
2 31 (32.63%) Windows Server 2008
3 29 (30.53%) Windows 7
4 23 (24.21%) Windows Server 2003
5 19 (20.00%) Windows XP
6 7 (7.37%) Windows Server 2012
7 5 (5.26%) UNIX
8 4 (4.21%) Windows 2000 Server
9 3 (3.16%) Android
9 3 (3.16%) Linux
10 2 (2.11%) Apple iOS
10 2 (2.11%) Windows 8
11 1 (1.05%) Windows NT
11 1 (1.05%) Mac OS X
11 1 (1.05%) Windows Mobile
11 1 (1.05%) Windows Vista
Processes & Methodologies
1 16 (16.84%) ITIL
2 12 (12.63%) Service Delivery
3 4 (4.21%) CRM
4 3 (3.16%) Service Management
4 3 (3.16%) Software Deployment
5 2 (2.11%) Data Protection
5 2 (2.11%) Project Management
6 1 (1.05%) Disaster Recovery
6 1 (1.05%) Migration
6 1 (1.05%) Information Management
6 1 (1.05%) Incident Management
6 1 (1.05%) Load Balancing
6 1 (1.05%) Information Governance
6 1 (1.05%) Mobile Device Management
6 1 (1.05%) Service Desk Management
Programming Languages
1 11 (11.58%) SQL
2 2 (2.11%) VBA
3 1 (1.05%) PowerShell
3 1 (1.05%) PHP
Qualifications
1 13 (13.68%) Microsoft Certification
2 6 (6.32%) ITIL Certification
2 6 (6.32%) MCP
3 4 (4.21%) CCNA
3 4 (4.21%) Cisco Certification
4 3 (3.16%) MCSE
4 3 (3.16%) Degree
5 2 (2.11%) MCITP
6 1 (1.05%) SC Cleared
6 1 (1.05%) Security Cleared
6 1 (1.05%) CCSA
6 1 (1.05%) CCSE
Quality Assurance & Compliance
1 14 (14.74%) SLA
2 8 (8.42%) ISO 9001
3 2 (2.11%) QA
System Software
1 36 (37.89%) Active Directory
2 8 (8.42%) VMware Infrastructure
2 8 (8.42%) XenApp
3 7 (7.37%) vSphere
4 6 (6.32%) Microsoft App-V
5 5 (5.26%) XenDesktop
6 2 (2.11%) Hyper-V
6 2 (2.11%) VMware ESXi
7 1 (1.05%) UAG
7 1 (1.05%) Terminal Services
7 1 (1.05%) VMware ESX
7 1 (1.05%) XenServer
Systems Management
1 7 (7.37%) SCCM
2 3 (3.16%) Norton AntiVirus
2 3 (3.16%) Backup Exec
3 2 (2.11%) WSUS
4 1 (1.05%) Sysprep
4 1 (1.05%) McAfee ePO
Vendors
1 37 (38.95%) Microsoft
2 29 (30.53%) VMware
3 18 (18.95%) Citrix
4 11 (11.58%) Cisco
5 8 (8.42%) HP
6 4 (4.21%) Northgate
7 3 (3.16%) Apple
7 3 (3.16%) Symantec
7 3 (3.16%) McAfee
8 2 (2.11%) Sophos
8 2 (2.11%) Sage
8 2 (2.11%) Dell
8 2 (2.11%) Avaya
8 2 (2.11%) Veritas
8 2 (2.11%) WatchGuard
9 1 (1.05%) Draytek
9 1 (1.05%) Veeam
9 1 (1.05%) Acronis
9 1 (1.05%) ServiceNow
9 1 (1.05%) LANDesk
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