The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 832 806 847
Rank change year-on-year
-26 +41
Permanent jobs requiring a 2nd Line Support Technician 50 24 38
As % of all permanent IT jobs located in England 0.047% 0.024% 0.034%
As % of the Job Titles category 0.049% 0.025% 0.036%
Number of salaries quoted 37 22 33
Average salary £28,500 £22,500 £22,500
Average salary % change year-on-year
+26.66% -
90% offered a salary of more than £18,500 £21,500 £20,200
10% offered a salary of more than £32,200 £29,750 £26,400
UK excluding London average salary £25,500 £22,500 £22,500
% change year-on-year
+13.33% -
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101022 95344 106346
As % of all permanent IT jobs located in England 94.39% 94.22% 95.27%
Number of salaries quoted 82464 79867 91509
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 27 August 2014.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England +5 17 £28,500 +32.55%
South East -18 16 £26,000 +4.00% 3
London -13 6 £32,250 +43.33%
Yorkshire -30 6 £18,500 -2.63%
North West -5 3 £21,000 -23.63% 2
West Midlands - 2 £30,000 - 1
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 27 August 2014, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 76 (76.77%) Windows
2 42 (42.42%) MS Office
3 36 (36.36%) Microsoft
4 34 (34.34%) Windows Server 2008
4 34 (34.34%) Windows 7
5 32 (32.32%) Active Directory
6 27 (27.27%) VMware
7 23 (23.23%) Windows Server 2003
8 21 (21.21%) Windows XP
9 20 (20.20%) MS Excel
10 18 (18.18%) ITIL
11 17 (17.17%) Finance
11 17 (17.17%) Citrix
11 17 (17.17%) MS Exchange
12 16 (16.16%) Service Delivery
13 14 (14.14%) SLA
14 13 (13.13%) TCP/IP
15 11 (11.11%) DNS
15 11 (11.11%) SQL
15 11 (11.11%) Microsoft Certification
15 11 (11.11%) Telecoms
16 10 (10.10%) Cisco
17 8 (8.08%) HP
17 8 (8.08%) ISO 9001
17 8 (8.08%) Internet
17 8 (8.08%) Local Government
17 8 (8.08%) VMware Infrastructure
17 8 (8.08%) Kindle
17 8 (8.08%) XenApp
18 7 (7.07%) vSphere

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 27 August 2014, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (17.17%) MS Exchange
2 5 (5.05%) Exchange Server 2010
3 3 (3.03%) Exchange Server 2003
4 2 (2.02%) Exchange Server 2007
4 2 (2.02%) Blackberry Enterprise Server
4 2 (2.02%) Exchange Server 2013
Applications
1 42 (42.42%) MS Office
2 20 (20.20%) MS Excel
Business Applications
1 1 (1.01%) assyst
Cloud Services
1 1 (1.01%) Office 365
Communications & Networking
1 13 (13.13%) TCP/IP
2 11 (11.11%) DNS
3 8 (8.08%) Internet
4 7 (7.07%) Firewall
4 7 (7.07%) IP Telephony
4 7 (7.07%) VLAN
5 6 (6.06%) Network Security
6 5 (5.05%) WAN
6 5 (5.05%) DHCP
6 5 (5.05%) LAN
7 4 (4.04%) ADSL
8 3 (3.03%) VPN
9 2 (2.02%) Ethernet
9 2 (2.02%) 3G
10 1 (1.01%) MPLS
10 1 (1.01%) Wireless
10 1 (1.01%) IPsec
10 1 (1.01%) SSL
10 1 (1.01%) SAN
10 1 (1.01%) Intranet
Database & Business Intelligence
1 3 (3.03%) SQL Server
2 2 (2.02%) MySQL
3 1 (1.01%) SQL Server 2005
3 1 (1.01%) SQL Server 2008
3 1 (1.01%) SQL Server 2012
Development Applications
1 1 (1.01%) MSI
General
1 17 (17.17%) Finance
2 11 (11.11%) Telecoms
3 8 (8.08%) Local Government
4 3 (3.03%) Legal
5 1 (1.01%) Advertising
5 1 (1.01%) Law
Libraries, Frameworks & Software Standards
1 1 (1.01%) XML
1 1 (1.01%) XSLT
Miscellaneous
1 8 (8.08%) Kindle
2 6 (6.06%) Fat Client
2 6 (6.06%) Thin Client
3 4 (4.04%) Management Information System
3 4 (4.04%) VLE
3 4 (4.04%) iPhone
4 3 (3.03%) Blackberry
4 3 (3.03%) iPad
5 2 (2.02%) Computer Science
6 1 (1.01%) EPoS
6 1 (1.01%) Video Conferencing
6 1 (1.01%) FMCG
6 1 (1.01%) iSeries
6 1 (1.01%) Mobile App
6 1 (1.01%) AS400
6 1 (1.01%) Clustering
6 1 (1.01%) PDA
6 1 (1.01%) CCTV
6 1 (1.01%) Ergonomics
Operating Systems
1 76 (76.77%) Windows
2 34 (34.34%) Windows Server 2008
2 34 (34.34%) Windows 7
3 23 (23.23%) Windows Server 2003
4 21 (21.21%) Windows XP
5 6 (6.06%) Windows Server 2012
6 4 (4.04%) UNIX
7 3 (3.03%) Android
8 2 (2.02%) Linux
8 2 (2.02%) Apple iOS
8 2 (2.02%) Windows 8
8 2 (2.02%) Windows 2000 Server
9 1 (1.01%) Windows NT
9 1 (1.01%) Mac OS X
9 1 (1.01%) Windows Mobile
9 1 (1.01%) Windows Vista
Processes & Methodologies
1 18 (18.18%) ITIL
2 16 (16.16%) Service Delivery
3 5 (5.05%) Kalman Filter
4 4 (4.04%) CRM
5 3 (3.03%) Project Management
5 3 (3.03%) Service Management
5 3 (3.03%) Software Deployment
6 2 (2.02%) Data Protection
7 1 (1.01%) Information Governance
7 1 (1.01%) Mobile Device Management
7 1 (1.01%) Service Desk Management
7 1 (1.01%) Disaster Recovery
7 1 (1.01%) Information Management
7 1 (1.01%) Incident Management
7 1 (1.01%) Load Balancing
Programming Languages
1 11 (11.11%) SQL
2 2 (2.02%) VBA
3 1 (1.01%) PowerShell
Qualifications
1 11 (11.11%) Microsoft Certification
2 6 (6.06%) ITIL Certification
2 6 (6.06%) MCP
3 4 (4.04%) CCNA
3 4 (4.04%) Cisco Certification
3 4 (4.04%) Degree
4 1 (1.01%) SC Cleared
4 1 (1.01%) Security Cleared
4 1 (1.01%) MCSE
4 1 (1.01%) CCSA
4 1 (1.01%) CCSE
Quality Assurance & Compliance
1 14 (14.14%) SLA
2 8 (8.08%) ISO 9001
3 2 (2.02%) QA
System Software
1 32 (32.32%) Active Directory
2 8 (8.08%) VMware Infrastructure
2 8 (8.08%) XenApp
3 7 (7.07%) vSphere
4 6 (6.06%) Microsoft App-V
5 5 (5.05%) XenDesktop
6 2 (2.02%) Hyper-V
6 2 (2.02%) VMware ESXi
7 1 (1.01%) UAG
7 1 (1.01%) Terminal Services
7 1 (1.01%) VMware ESX
7 1 (1.01%) XenServer
Systems Management
1 7 (7.07%) SCCM
2 4 (4.04%) WSUS
3 3 (3.03%) Norton AntiVirus
3 3 (3.03%) Backup Exec
4 1 (1.01%) Sysprep
4 1 (1.01%) McAfee ePO
Vendors
1 36 (36.36%) Microsoft
2 27 (27.27%) VMware
3 17 (17.17%) Citrix
4 10 (10.10%) Cisco
5 8 (8.08%) HP
6 4 (4.04%) Northgate
7 3 (3.03%) LANDesk
7 3 (3.03%) Apple
7 3 (3.03%) Symantec
7 3 (3.03%) McAfee
8 2 (2.02%) Sophos
8 2 (2.02%) Sage
8 2 (2.02%) Dell
8 2 (2.02%) Avaya
8 2 (2.02%) Veritas
8 2 (2.02%) WatchGuard
9 1 (1.01%) Draytek
9 1 (1.01%) Veeam
9 1 (1.01%) Acronis
9 1 (1.01%) Altiris
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: 5 hours ago
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £28000 - £30000 per annum + Excellent Benefits
Posted: 6 hours ago
Oxfordshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Salary: £21000 to £24000 per annum
Posted: 2 days ago
Stafford, Staffordshire
Capita Resourcing - IT Resourcing
Salary: £28000 - £32000 per annum + BENEFITS
Posted: 5 days ago
Kent
EVAK Technologies Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago