The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 835 849 830
Rank change year-on-year
+14 -19
Permanent jobs requiring a 2nd Line Support Technician 48 47 41
As % of all permanent IT jobs located in England 0.047% 0.042% 0.039%
As % of the Job Titles category 0.049% 0.044% 0.041%
Number of salaries quoted 45 38 36
Average salary £23,000 £22,500 £22,500
Average salary % change year-on-year
+2.22% -
90% offered a salary of more than £20,000 £19,000 £20,500
10% offered a salary of more than £31,500 £32,100 £26,750
UK excluding London average salary £21,500 £22,000 £22,500
% change year-on-year
-2.27% -2.22%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97732 105813 99744
As % of all permanent IT jobs located in England 94.70% 94.58% 94.78%
Number of salaries quoted 80689 86627 83952
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,988
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 24 April 2015.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +30 16 £28,750 +15.37%
South West -10 15 £20,000 -9.09%
East Midlands +24 7 £25,000 -
South East +7 3 £22,000 -13.72%
West Midlands -25 3 £22,000 -6.38%
North West +13 2 £23,250 +5.68%
East of England +17 1 £24,000 -9.43% 1
Yorkshire -1 1 £25,000 +25.00% 1
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 73 (80.22%) Windows
2 51 (56.04%) Active Directory
3 45 (49.45%) MS Exchange
4 36 (39.56%) Microsoft
5 31 (34.07%) MS Office
6 27 (29.67%) VMware
7 26 (28.57%) TCP/IP
8 25 (27.47%) Citrix
9 24 (26.37%) Windows Server 2008
10 23 (25.27%) Windows 7
10 23 (25.27%) Blackberry
10 23 (25.27%) Exchange Server 2013
11 21 (23.08%) Exchange Server 2010
11 21 (23.08%) Windows Server 2012
12 20 (21.98%) LAN
12 20 (21.98%) WAN
13 19 (20.88%) Windows XP
13 19 (20.88%) MS Excel
13 19 (20.88%) Exchange Server 2007
13 19 (20.88%) VMware Infrastructure
14 18 (19.78%) Apple
15 17 (18.68%) DNS
15 17 (18.68%) Finance
16 16 (17.58%) Firewall
17 15 (16.48%) Windows Server 2003
18 14 (15.38%) VPN
19 13 (14.29%) DHCP
19 13 (14.29%) ITIL
19 13 (14.29%) Windows Vista
19 13 (14.29%) Windows 8

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (49.45%) MS Exchange
2 23 (25.27%) Exchange Server 2013
3 21 (23.08%) Exchange Server 2010
4 19 (20.88%) Exchange Server 2007
5 9 (9.89%) Exchange Server 2003
6 8 (8.79%) SharePoint
7 6 (6.59%) Blackberry Enterprise Server
8 4 (4.40%) Lync
9 3 (3.30%) IBM Notes
10 2 (2.20%) IIS
11 1 (1.10%) SharePoint 2013
Applications
1 31 (34.07%) MS Office
2 19 (20.88%) MS Excel
3 2 (2.20%) Spreadsheet
Cloud Services
1 11 (12.09%) Office 365
2 2 (2.20%) Microsoft Azure
3 1 (1.10%) Cloud Computing
Communications & Networking
1 26 (28.57%) TCP/IP
2 20 (21.98%) WAN
2 20 (21.98%) LAN
3 17 (18.68%) DNS
4 16 (17.58%) Firewall
5 14 (15.38%) VPN
6 13 (14.29%) DHCP
7 7 (7.69%) VLAN
7 7 (7.69%) Wi-Fi
8 4 (4.40%) Internet
9 3 (3.30%) SMTP
9 3 (3.30%) LDAP
9 3 (3.30%) ADSL
10 2 (2.20%) VoIP
10 2 (2.20%) MPLS
10 2 (2.20%) Wireless
10 2 (2.20%) Wireshark
10 2 (2.20%) tcpdump
11 1 (1.10%) Cisco IOS
Database & Business Intelligence
1 5 (5.49%) SQL Server
2 3 (3.30%) SQL Server Integration Services
General
1 17 (18.68%) Finance
2 10 (10.99%) Telecoms
3 5 (5.49%) Banking
4 2 (2.20%) Local Government
5 1 (1.10%) Retail
5 1 (1.10%) Legal
5 1 (1.10%) Advertising
Libraries, Frameworks & Software Standards
1 1 (1.10%) Flash
Miscellaneous
1 23 (25.27%) Blackberry
2 6 (6.59%) Analytical Skills
3 3 (3.30%) Management Information System
3 3 (3.30%) Thin Client
3 3 (3.30%) Fat Client
4 2 (2.20%) Video Conferencing
4 2 (2.20%) iPhone
4 2 (2.20%) VLE
4 2 (2.20%) Enterprise Software
5 1 (1.10%) iPad
5 1 (1.10%) EPoS
5 1 (1.10%) Clustering
Operating Systems
1 73 (80.22%) Windows
2 24 (26.37%) Windows Server 2008
3 23 (25.27%) Windows 7
4 21 (23.08%) Windows Server 2012
5 19 (20.88%) Windows XP
6 15 (16.48%) Windows Server 2003
7 13 (14.29%) Windows Vista
7 13 (14.29%) Windows 8
8 8 (8.79%) Android
9 6 (6.59%) Mac OS
10 5 (5.49%) Linux
11 4 (4.40%) Apple iOS
12 1 (1.10%) Mac OS X
12 1 (1.10%) Windows Mobile
Processes & Methodologies
1 13 (14.29%) ITIL
2 7 (7.69%) Kalman Filter
3 4 (4.40%) Service Delivery
4 3 (3.30%) Change Management
4 3 (3.30%) ETL
4 3 (3.30%) Network Management
5 2 (2.20%) Change Control
5 2 (2.20%) Root Cause Analysis
5 2 (2.20%) Software Distribution
5 2 (2.20%) ISMS
5 2 (2.20%) Information Security Management
5 2 (2.20%) Security Management
5 2 (2.20%) Information Security
5 2 (2.20%) Incident Management
6 1 (1.10%) System Testing
6 1 (1.10%) Time Management
6 1 (1.10%) Capacity Planning
6 1 (1.10%) Service Management
6 1 (1.10%) Mobile Device Management
Programming Languages
1 6 (6.59%) SQL
2 3 (3.30%) T-SQL
Qualifications
1 11 (12.09%) Microsoft Certification
2 10 (10.99%) MCP
3 8 (8.79%) MCSA
4 5 (5.49%) Degree
5 4 (4.40%) HNC
5 4 (4.40%) HND
5 4 (4.40%) MCSE
6 3 (3.30%) A+ Certification
7 2 (2.20%) Network+ Certification
8 1 (1.10%) MCTS
8 1 (1.10%) MCITP
Quality Assurance & Compliance
1 10 (10.99%) SLA
2 2 (2.20%) ISO/IEC 27001
3 1 (1.10%) PCI DSS
System Software
1 51 (56.04%) Active Directory
2 19 (20.88%) VMware Infrastructure
3 10 (10.99%) XenApp
4 8 (8.79%) Hyper-V
5 6 (6.59%) vSphere
6 4 (4.40%) VMware Workstation
7 3 (3.30%) Citrix Presentation Server
8 1 (1.10%) Microsoft Virtual Server
Systems Management
1 5 (5.49%) SCCM
2 3 (3.30%) Symantec Endpoint Protection
3 1 (1.10%) MAILsweeper
3 1 (1.10%) DameWare
Vendors
1 36 (39.56%) Microsoft
2 27 (29.67%) VMware
3 25 (27.47%) Citrix
4 18 (19.78%) Apple
5 8 (8.79%) HP
6 6 (6.59%) Cisco
6 6 (6.59%) Avaya
7 4 (4.40%) Dell
8 3 (3.30%) Lotus
8 3 (3.30%) Symantec
8 3 (3.30%) McAfee
9 2 (2.20%) NetApp
9 2 (2.20%) Bloomberg
10 1 (1.10%) IBM
King's Lynn, Norfolk
Agentis Solution
Salary: From £17,000 to £21,000 per annum + Bonus Scheme
Posted: 8 days ago
Leeds
Blue Town Online
Salary: £16k per year
Posted: 25 days ago