The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 835 830 823
Rank change year-on-year
-5 -7
Permanent jobs requiring a 2nd Line Support Technician 43 38 45
As % of all permanent IT jobs located in England 0.042% 0.036% 0.044%
As % of the Job Titles category 0.044% 0.038% 0.046%
Number of salaries quoted 42 29 40
Average salary £25,000 £22,000 £22,500
Average salary % change year-on-year
+13.63% -2.22%
90% offered a salary of more than £20,000 £15,000 £20,900
10% offered a salary of more than £30,000 £25,839 £29,000
UK excluding London average salary £23,750 £22,000 £22,500
% change year-on-year
+7.95% -2.22%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96920 100901 97711
As % of all permanent IT jobs located in England 94.81% 94.56% 94.83%
Number of salaries quoted 80213 82431 82626
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 31 March 2015.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 12 £30,000 +30.43%
South West -3 9 £20,000 -9.09% 1
East Midlands - 6 £25,000 - 1
West Midlands -12 5 £22,500 -4.25%
Yorkshire -10 4 £24,750 +30.26%
North West +9 3 £25,000 +13.63% 2
South East 0 3 £25,000 -1.96% 3
East of England +9 1 £24,000 +14.28% 1
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 31 March 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 64 (81.01%) Windows
2 46 (58.23%) Active Directory
3 40 (50.63%) MS Exchange
4 33 (41.77%) Microsoft
5 31 (39.24%) MS Office
6 25 (31.65%) VMware
7 24 (30.38%) TCP/IP
8 22 (27.85%) Windows 7
9 19 (24.05%) Windows XP
9 19 (24.05%) Citrix
10 18 (22.78%) Blackberry
10 18 (22.78%) Windows Server 2008
10 18 (22.78%) Exchange Server 2013
11 17 (21.52%) VMware Infrastructure
11 17 (21.52%) DNS
11 17 (21.52%) MS Excel
12 16 (20.25%) WAN
12 16 (20.25%) Finance
12 16 (20.25%) Windows Server 2012
13 15 (18.99%) LAN
14 14 (17.72%) Apple
14 14 (17.72%) Firewall
14 14 (17.72%) Exchange Server 2010
15 13 (16.46%) Exchange Server 2007
15 13 (16.46%) DHCP
15 13 (16.46%) VPN
16 12 (15.19%) ITIL
16 12 (15.19%) Windows 8
17 11 (13.92%) MCP
18 10 (12.66%) Microsoft Certification

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 31 March 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (50.63%) MS Exchange
2 18 (22.78%) Exchange Server 2013
3 14 (17.72%) Exchange Server 2010
4 13 (16.46%) Exchange Server 2007
5 8 (10.13%) Exchange Server 2003
6 6 (7.59%) Blackberry Enterprise Server
6 6 (7.59%) SharePoint
7 3 (3.80%) Lync
8 2 (2.53%) IIS
9 1 (1.27%) SharePoint 2013
Applications
1 31 (39.24%) MS Office
2 17 (21.52%) MS Excel
3 2 (2.53%) Spreadsheet
Business Applications
1 1 (1.27%) SAP Oil and Gas
Cloud Services
1 8 (10.13%) Office 365
2 1 (1.27%) Cloud Computing
Communications & Networking
1 24 (30.38%) TCP/IP
2 17 (21.52%) DNS
3 16 (20.25%) WAN
4 15 (18.99%) LAN
5 14 (17.72%) Firewall
6 13 (16.46%) VPN
6 13 (16.46%) DHCP
7 6 (7.59%) Wi-Fi
7 6 (7.59%) VLAN
8 4 (5.06%) Internet
8 4 (5.06%) VoIP
9 3 (3.80%) SMTP
9 3 (3.80%) LDAP
10 2 (2.53%) MPLS
10 2 (2.53%) Wireshark
10 2 (2.53%) tcpdump
11 1 (1.27%) Cisco IOS
11 1 (1.27%) Wireless
11 1 (1.27%) IPv4
11 1 (1.27%) DEFINITY
Database & Business Intelligence
1 4 (5.06%) SQL Server
2 2 (2.53%) SQL Server Integration Services
General
1 16 (20.25%) Finance
2 9 (11.39%) Telecoms
3 3 (3.80%) Banking
4 2 (2.53%) Retail
5 1 (1.27%) Marketing
5 1 (1.27%) Electronics
5 1 (1.27%) Legal
5 1 (1.27%) Manufacturing
5 1 (1.27%) Advertising
Libraries, Frameworks & Software Standards
1 1 (1.27%) Flash
Miscellaneous
1 18 (22.78%) Blackberry
2 5 (6.33%) Analytical Skills
3 4 (5.06%) Management Information System
4 3 (3.80%) Fat Client
4 3 (3.80%) Thin Client
4 3 (3.80%) Enterprise Software
5 2 (2.53%) iPhone
6 1 (1.27%) iPad
6 1 (1.27%) Clustering
6 1 (1.27%) VLE
6 1 (1.27%) EPoS
6 1 (1.27%) DTV
Operating Systems
1 64 (81.01%) Windows
2 22 (27.85%) Windows 7
3 19 (24.05%) Windows XP
4 18 (22.78%) Windows Server 2008
5 16 (20.25%) Windows Server 2012
6 12 (15.19%) Windows 8
7 9 (11.39%) Windows Server 2003
8 8 (10.13%) Windows Vista
8 8 (10.13%) Android
9 6 (7.59%) Mac OS
10 5 (6.33%) Linux
11 3 (3.80%) Apple iOS
12 2 (2.53%) Windows Mobile
13 1 (1.27%) Mac OS X
Processes & Methodologies
1 12 (15.19%) ITIL
2 6 (7.59%) Kalman Filter
3 4 (5.06%) Network Management
3 4 (5.06%) Service Delivery
4 3 (3.80%) ISMS
4 3 (3.80%) Information Security Management
4 3 (3.80%) Security Management
4 3 (3.80%) Information Security
4 3 (3.80%) Change Control
5 2 (2.53%) Root Cause Analysis
5 2 (2.53%) Software Distribution
5 2 (2.53%) ETL
5 2 (2.53%) Change Management
5 2 (2.53%) Incident Management
6 1 (1.27%) Digital Marketing
6 1 (1.27%) System Testing
6 1 (1.27%) Time Management
6 1 (1.27%) Capacity Planning
6 1 (1.27%) Business Intelligence
6 1 (1.27%) Service Management
Programming Languages
1 5 (6.33%) SQL
2 2 (2.53%) T-SQL
Qualifications
1 11 (13.92%) MCP
2 10 (12.66%) Microsoft Certification
3 6 (7.59%) MCSA
4 5 (6.33%) MCSE
5 2 (2.53%) HNC
5 2 (2.53%) HND
5 2 (2.53%) Degree
6 1 (1.27%) A+ Certification
6 1 (1.27%) MCTS
6 1 (1.27%) MCITP
Quality Assurance & Compliance
1 10 (12.66%) SLA
2 3 (3.80%) ISO/IEC 27001
3 1 (1.27%) PCI DSS
System Software
1 46 (58.23%) Active Directory
2 17 (21.52%) VMware Infrastructure
3 7 (8.86%) Hyper-V
4 5 (6.33%) vSphere
5 4 (5.06%) XenApp
5 4 (5.06%) VMware Workstation
6 1 (1.27%) Microsoft Virtual Server
Systems Management
1 6 (7.59%) SCCM
2 1 (1.27%) MAILsweeper
2 1 (1.27%) DameWare
2 1 (1.27%) Backup Exec
Vendors
1 33 (41.77%) Microsoft
2 25 (31.65%) VMware
3 19 (24.05%) Citrix
4 14 (17.72%) Apple
5 8 (10.13%) HP
6 7 (8.86%) Avaya
7 6 (7.59%) Cisco
8 5 (6.33%) Dell
9 3 (3.80%) McAfee
10 2 (2.53%) NetApp
10 2 (2.53%) Bloomberg
11 1 (1.27%) Symantec
11 1 (1.27%) IBM
11 1 (1.27%) SAP
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