The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support Technician
Rank 829 804 843
Rank change year-on-year
-25 +39
Permanent jobs requiring a 2nd Line Support Technician 37 60 26
As % of all permanent IT jobs located in England 0.035% 0.059% 0.024%
As % of the Job Titles category 0.037% 0.062% 0.025%
Number of salaries quoted 34 53 23
Average salary £23,500 £25,500 £22,500
Average salary % change year-on-year
-7.84% +13.33%
90% offered a salary of more than £18,200 £22,500 £21,000
10% offered a salary of more than £29,600 £33,000 £24,500
UK excluding London average salary £23,000 £25,500 £22,000
% change year-on-year
-9.80% +15.90%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99423 96838 103920
As % of all permanent IT jobs located in England 94.66% 94.71% 95.31%
Number of salaries quoted 83438 79404 90243
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 19 December 2014.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -3 11 £23,000 -8.00%
London +11 6 £30,000 +1.69%
Yorkshire - 6 £23,500 - 2
East Midlands - 5 £19,500 -
North West - 4 £20,750 - 3
East of England -24 3 £26,000 +1.96% 1
West Midlands -8 2 £25,500 -6.42%
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 19 December 2014, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 69 (83.13%) Windows
2 38 (45.78%) MS Office
3 34 (40.96%) Active Directory
4 32 (38.55%) Microsoft
5 31 (37.35%) Windows 7
6 25 (30.12%) MS Exchange
7 21 (25.30%) Windows XP
8 20 (24.10%) Windows Server 2008
8 20 (24.10%) VMware
9 19 (22.89%) MS Excel
10 15 (18.07%) Citrix
10 15 (18.07%) ITIL
11 14 (16.87%) TCP/IP
11 14 (16.87%) DNS
11 14 (16.87%) VMware Infrastructure
12 13 (15.66%) Firewall
13 11 (13.25%) SLA
13 11 (13.25%) WAN
13 11 (13.25%) Windows Server 2003
13 11 (13.25%) Service Delivery
14 10 (12.05%) VPN
14 10 (12.05%) DHCP
15 9 (10.84%) LAN
15 9 (10.84%) Windows Server 2012
15 9 (10.84%) SQL
15 9 (10.84%) Finance
16 8 (9.64%) Exchange Server 2010
16 8 (9.64%) Apple
17 7 (8.43%) Exchange Server 2007
17 7 (8.43%) Telecoms

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 19 December 2014, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (30.12%) MS Exchange
2 8 (9.64%) Exchange Server 2010
3 7 (8.43%) Exchange Server 2007
4 4 (4.82%) Exchange Server 2013
5 3 (3.61%) Exchange Server 2003
5 3 (3.61%) SharePoint
6 2 (2.41%) IIS
6 2 (2.41%) Lync
7 1 (1.20%) SharePoint 2013
7 1 (1.20%) Blackberry Enterprise Server
Applications
1 38 (45.78%) MS Office
2 19 (22.89%) MS Excel
Business Applications
1 1 (1.20%) SAP Oil and Gas
Cloud Services
1 7 (8.43%) Office 365
2 1 (1.20%) Cloud Computing
Communications & Networking
1 14 (16.87%) DNS
1 14 (16.87%) TCP/IP
2 13 (15.66%) Firewall
3 11 (13.25%) WAN
4 10 (12.05%) DHCP
4 10 (12.05%) VPN
5 9 (10.84%) LAN
6 6 (7.23%) VLAN
7 5 (6.02%) LDAP
7 5 (6.02%) SMTP
8 4 (4.82%) VoIP
9 2 (2.41%) Internet
9 2 (2.41%) SSL
9 2 (2.41%) Wireshark
9 2 (2.41%) tcpdump
10 1 (1.20%) Cisco IOS
10 1 (1.20%) Wi-Fi
10 1 (1.20%) IPv4
10 1 (1.20%) DEFINITY
10 1 (1.20%) MPLS
Database & Business Intelligence
1 4 (4.82%) SQL Server
2 1 (1.20%) MS Access
2 1 (1.20%) SQL Server Integration Services
2 1 (1.20%) MySQL
General
1 9 (10.84%) Finance
2 7 (8.43%) Telecoms
3 1 (1.20%) Electronics
3 1 (1.20%) Legal
3 1 (1.20%) Manufacturing
3 1 (1.20%) Advertising
3 1 (1.20%) Retail
3 1 (1.20%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.20%) HTML
1 1 (1.20%) XML
1 1 (1.20%) XSLT
1 1 (1.20%) Flash
Miscellaneous
1 5 (6.02%) Blackberry
2 3 (3.61%) Management Information System
2 3 (3.61%) Computer Science
2 3 (3.61%) Fat Client
2 3 (3.61%) Thin Client
3 2 (2.41%) Enterprise Software
3 2 (2.41%) iPhone
4 1 (1.20%) iPad
4 1 (1.20%) Kindle
4 1 (1.20%) Video Conferencing
4 1 (1.20%) Clustering
4 1 (1.20%) DTV
4 1 (1.20%) Analytical Skills
Operating Systems
1 69 (83.13%) Windows
2 31 (37.35%) Windows 7
3 21 (25.30%) Windows XP
4 20 (24.10%) Windows Server 2008
5 11 (13.25%) Windows Server 2003
6 9 (10.84%) Windows Server 2012
7 4 (4.82%) Windows 8
7 4 (4.82%) Android
8 3 (3.61%) Windows Vista
9 2 (2.41%) Windows Mobile
9 2 (2.41%) Linux
9 2 (2.41%) Mac OS
10 1 (1.20%) Windows 2000 Server
Processes & Methodologies
1 15 (18.07%) ITIL
2 11 (13.25%) Service Delivery
3 3 (3.61%) Software Distribution
4 2 (2.41%) Kalman Filter
4 2 (2.41%) CRM
4 2 (2.41%) Incident Management
5 1 (1.20%) Release Management
5 1 (1.20%) Digital Marketing
5 1 (1.20%) System Testing
5 1 (1.20%) Time Management
5 1 (1.20%) ISMS
5 1 (1.20%) Data Protection
5 1 (1.20%) Capacity Planning
5 1 (1.20%) Network Management
5 1 (1.20%) Change Control
5 1 (1.20%) Root Cause Analysis
5 1 (1.20%) Software Deployment
5 1 (1.20%) Information Governance
5 1 (1.20%) ETL
5 1 (1.20%) Business Intelligence
Programming Languages
1 9 (10.84%) SQL
2 1 (1.20%) T-SQL
Qualifications
1 4 (4.82%) MCP
1 4 (4.82%) Degree
2 2 (2.41%) Microsoft Certification
2 2 (2.41%) A+ Certification
3 1 (1.20%) MCSE
3 1 (1.20%) SC Cleared
3 1 (1.20%) DV Cleared
3 1 (1.20%) Security Cleared
Quality Assurance & Compliance
1 11 (13.25%) SLA
2 1 (1.20%) ISO/IEC 27001
2 1 (1.20%) QA
2 1 (1.20%) PCI DSS
2 1 (1.20%) ISO 9001
System Software
1 34 (40.96%) Active Directory
2 14 (16.87%) VMware Infrastructure
3 6 (7.23%) vSphere
4 4 (4.82%) Hyper-V
4 4 (4.82%) XenApp
5 3 (3.61%) VMware Workstation
6 2 (2.41%) Terminal Services
Systems Management
1 3 (3.61%) WSUS
1 3 (3.61%) SCCM
2 2 (2.41%) Backup Exec
3 1 (1.20%) Systems Management Server (SMS)
3 1 (1.20%) OpenView Configuration Management
Vendors
1 32 (38.55%) Microsoft
2 20 (24.10%) VMware
3 15 (18.07%) Citrix
4 8 (9.64%) Apple
5 5 (6.02%) HP
6 4 (4.82%) Cisco
7 3 (3.61%) Avaya
7 3 (3.61%) LANDesk
8 2 (2.41%) Symantec
8 2 (2.41%) Veeam
9 1 (1.20%) McAfee
9 1 (1.20%) Sophos
9 1 (1.20%) Draytek
9 1 (1.20%) NETGEAR
9 1 (1.20%) Kaspersky
9 1 (1.20%) NetApp
9 1 (1.20%) SAP
9 1 (1.20%) Dell
9 1 (1.20%) Nortel
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