The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 798 827 820
Rank change year-on-year
+29 -7
Permanent jobs requiring a 2nd Line Support Technician 42 27 37
As % of all permanent IT jobs located in England 0.044% 0.028% 0.037%
As % of the Job Titles category 0.046% 0.029% 0.040%
Number of salaries quoted 42 22 32
Average salary £25,000 £22,000 £22,500
Average salary % change year-on-year
+13.63% -2.22%
90% offered a salary of more than £20,025 £15,000 £21,000
10% offered a salary of more than £30,000 £25,500 £30,200
UK excluding London average salary £24,000 £22,000 £22,250
% change year-on-year
+9.09% -1.12%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
91484 91720 93604
As % of all permanent IT jobs located in England 94.84% 94.46% 94.85%
Number of salaries quoted 75958 74696 79606
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 6 March 2015.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 14 £30,000 +36.36% 2
South West -19 6 £20,000 -9.09% 1
Yorkshire -5 5 £24,500 +28.94%
East Midlands - 5 £25,000 -
West Midlands - 5 £22,500 -
North West -5 4 £25,000 +13.63% 1
South East -21 2 £25,000 -1.96% 1
East of England +10 1 £24,000 +14.28%
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 6 March 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 67 (82.72%) Windows
2 43 (53.09%) Active Directory
3 39 (48.15%) Microsoft
4 38 (46.91%) MS Exchange
5 34 (41.98%) MS Office
6 27 (33.33%) Windows 7
7 26 (32.10%) TCP/IP
7 26 (32.10%) VMware
8 22 (27.16%) Windows Server 2008
9 21 (25.93%) Windows XP
10 18 (22.22%) VMware Infrastructure
11 17 (20.99%) Firewall
11 17 (20.99%) WAN
11 17 (20.99%) DNS
11 17 (20.99%) MS Excel
11 17 (20.99%) Citrix
11 17 (20.99%) Windows Server 2012
12 16 (19.75%) Exchange Server 2013
13 15 (18.52%) VPN
14 14 (17.28%) LAN
14 14 (17.28%) Apple
14 14 (17.28%) Blackberry
14 14 (17.28%) Finance
15 13 (16.05%) Exchange Server 2010
16 12 (14.81%) Windows 8
16 12 (14.81%) Exchange Server 2007
16 12 (14.81%) DHCP
16 12 (14.81%) ITIL
16 12 (14.81%) MCP
17 11 (13.58%) Windows Server 2003

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 6 March 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (46.91%) MS Exchange
2 16 (19.75%) Exchange Server 2013
3 13 (16.05%) Exchange Server 2010
4 12 (14.81%) Exchange Server 2007
5 7 (8.64%) Exchange Server 2003
6 4 (4.94%) Blackberry Enterprise Server
6 4 (4.94%) SharePoint
7 2 (2.47%) IIS
7 2 (2.47%) Lync
8 1 (1.23%) SharePoint 2013
Applications
1 34 (41.98%) MS Office
2 17 (20.99%) MS Excel
3 2 (2.47%) Spreadsheet
Business Applications
1 1 (1.23%) SAP Oil and Gas
Cloud Services
1 8 (9.88%) Office 365
2 1 (1.23%) Cloud Computing
Communications & Networking
1 26 (32.10%) TCP/IP
2 17 (20.99%) WAN
2 17 (20.99%) DNS
2 17 (20.99%) Firewall
3 15 (18.52%) VPN
4 14 (17.28%) LAN
5 12 (14.81%) DHCP
6 6 (7.41%) VLAN
6 6 (7.41%) VoIP
7 4 (4.94%) LDAP
7 4 (4.94%) SMTP
7 4 (4.94%) Wi-Fi
7 4 (4.94%) Internet
8 2 (2.47%) MPLS
8 2 (2.47%) SSL
8 2 (2.47%) Wireshark
8 2 (2.47%) tcpdump
9 1 (1.23%) Cisco IOS
9 1 (1.23%) IPv4
9 1 (1.23%) DEFINITY
Database & Business Intelligence
1 3 (3.70%) SQL Server
2 1 (1.23%) MS Access
2 1 (1.23%) SQL Server Integration Services
2 1 (1.23%) MySQL
General
1 14 (17.28%) Finance
2 7 (8.64%) Telecoms
3 2 (2.47%) Retail
4 1 (1.23%) Marketing
4 1 (1.23%) Electronics
4 1 (1.23%) Legal
4 1 (1.23%) Manufacturing
4 1 (1.23%) Advertising
4 1 (1.23%) Banking
Libraries, Frameworks & Software Standards
1 1 (1.23%) HTML
1 1 (1.23%) Flash
Miscellaneous
1 14 (17.28%) Blackberry
2 5 (6.17%) Analytical Skills
3 3 (3.70%) Enterprise Software
3 3 (3.70%) Management Information System
4 2 (2.47%) Fat Client
4 2 (2.47%) iPhone
4 2 (2.47%) Thin Client
5 1 (1.23%) EPoS
5 1 (1.23%) DTV
5 1 (1.23%) iPad
5 1 (1.23%) Clustering
5 1 (1.23%) Computer Science
Operating Systems
1 67 (82.72%) Windows
2 27 (33.33%) Windows 7
3 22 (27.16%) Windows Server 2008
4 21 (25.93%) Windows XP
5 17 (20.99%) Windows Server 2012
6 12 (14.81%) Windows 8
7 11 (13.58%) Windows Server 2003
8 9 (11.11%) Windows Vista
9 8 (9.88%) Android
10 6 (7.41%) Linux
10 6 (7.41%) Mac OS
11 2 (2.47%) Apple iOS
11 2 (2.47%) Windows Mobile
12 1 (1.23%) Mac OS X
12 1 (1.23%) Windows 2000 Server
Processes & Methodologies
1 12 (14.81%) ITIL
2 5 (6.17%) Service Delivery
2 5 (6.17%) Kalman Filter
3 3 (3.70%) Software Distribution
3 3 (3.70%) Network Management
4 2 (2.47%) Change Control
4 2 (2.47%) Root Cause Analysis
4 2 (2.47%) ISMS
4 2 (2.47%) Incident Management
4 2 (2.47%) Information Security Management
4 2 (2.47%) Security Management
4 2 (2.47%) Information Security
5 1 (1.23%) Programme Management
5 1 (1.23%) ETL
5 1 (1.23%) Business Intelligence
5 1 (1.23%) Service Management
5 1 (1.23%) Release Management
5 1 (1.23%) Digital Marketing
5 1 (1.23%) System Testing
5 1 (1.23%) Time Management
Programming Languages
1 7 (8.64%) SQL
2 1 (1.23%) T-SQL
Qualifications
1 12 (14.81%) MCP
2 10 (12.35%) Microsoft Certification
3 6 (7.41%) MCSA
4 5 (6.17%) MCSE
5 2 (2.47%) A+ Certification
6 1 (1.23%) MCTS
6 1 (1.23%) MCITP
6 1 (1.23%) Degree
6 1 (1.23%) SC Cleared
6 1 (1.23%) DV Cleared
6 1 (1.23%) Security Cleared
6 1 (1.23%) VCP4
Quality Assurance & Compliance
1 9 (11.11%) SLA
2 2 (2.47%) ISO/IEC 27001
3 1 (1.23%) PCI DSS
System Software
1 43 (53.09%) Active Directory
2 18 (22.22%) VMware Infrastructure
3 7 (8.64%) Hyper-V
4 5 (6.17%) vSphere
5 4 (4.94%) VMware Workstation
6 3 (3.70%) XenApp
7 1 (1.23%) Microsoft Virtual Server
7 1 (1.23%) Terminal Services
Systems Management
1 6 (7.41%) SCCM
2 1 (1.23%) Systems Management Server (SMS)
2 1 (1.23%) OpenView Configuration Management
2 1 (1.23%) Backup Exec
Vendors
1 39 (48.15%) Microsoft
2 26 (32.10%) VMware
3 17 (20.99%) Citrix
4 14 (17.28%) Apple
5 10 (12.35%) HP
6 7 (8.64%) Avaya
7 5 (6.17%) Cisco
8 4 (4.94%) Dell
8 4 (4.94%) McAfee
9 2 (2.47%) NetApp
10 1 (1.23%) IBM
10 1 (1.23%) Nortel
10 1 (1.23%) Sophos
10 1 (1.23%) Symantec
10 1 (1.23%) Draytek
10 1 (1.23%) NETGEAR
10 1 (1.23%) Veeam
10 1 (1.23%) SAP
Liverpool
Bluefire Consulting
Salary: £27000 - £28000 per annum
Posted: 2 days ago
Leatherhead
Recruitment Genius
Salary: £26000 - £29000 per annum
Posted: 2 days ago
London
Roc Search
Posted: 3 days ago
Cornwall
Tank Recruitment
Salary: £18000 - £22000 per annum
Posted: 4 days ago
Stanmore
Recruitment Genius
Salary: £24000 - £32000 per annum
Posted: 25 days ago