The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Second Line Support Technician
UK / England
Rank 788 861 863
Rank change year-on-year
+73 +2
Permanent jobs requiring a 2nd Line Support Technician 36 52 70
As % of all permanent IT jobs located in England 0.046% 0.055% 0.070%
As % of the Job Titles category 0.048% 0.057% 0.073%
Number of salaries quoted 35 52 66
Median salary £21,583 £23,500 £25,000
Median salary % change year-on-year
-8.15% -6.00%
90% offered a salary of more than £18,000 £21,000 £19,000
10% offered a salary of more than £27,500 £29,800 £30,000
UK excluding London median salary £21,292 £23,500 £24,000
% change year-on-year
-9.39% -2.08%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75786 92005 96275
As % of all permanent IT jobs located in England 96.34% 96.49% 96.73%
Number of salaries quoted 63327 78011 80264
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

2nd Line Support Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 23 February 2017.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +56 11 £20,250 -11.95% 3
Yorkshire - 7 £18,000 -
East of England +20 6 £21,000 -30.00%
London +68 5 £30,000 +20.00% 2
North West -17 3 £25,000 +11.11% 2
South West +13 2 £22,824 -18.48%
West Midlands +21 1 £27,500 +17.02%
East Midlands +15 1 - - 2
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 February 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Technician in the job title.

1 84 (87.50%) Windows
2 72 (75.00%) Microsoft
3 69 (71.88%) Active Directory
4 49 (51.04%) Windows Server
5 45 (46.88%) MS Exchange
6 42 (43.75%) VMware
7 37 (38.54%) Windows 7
8 30 (31.25%) MS Excel
9 29 (30.21%) Cisco
10 27 (28.13%) ITIL
10 27 (28.13%) Firewall
10 27 (28.13%) VMware Infrastructure
11 26 (27.08%) Windows Server 2008
11 26 (27.08%) VPN
12 24 (25.00%) MS Office
13 22 (22.92%) DNS
13 22 (22.92%) DHCP
13 22 (22.92%) Citrix
13 22 (22.92%) Microsoft Certification
14 21 (21.88%) WAN
14 21 (21.88%) Office 365
15 20 (20.83%) LAN
15 20 (20.83%) Hyper-V
16 18 (18.75%) Windows Server 2012
17 17 (17.71%) TCP/IP
18 15 (15.63%) Terminal Services
19 14 (14.58%) CMDB
20 12 (12.50%) Apple
20 12 (12.50%) Telecoms
21 10 (10.42%) SLA

2nd Line Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (46.88%) MS Exchange
2 3 (3.13%) Skype for Business
3 2 (2.08%) Exchange Server 2003
3 2 (2.08%) Exchange Server 2007
3 2 (2.08%) Exchange Server 2010
3 2 (2.08%) Exchange Server 2013
3 2 (2.08%) SharePoint
4 1 (1.04%) IBM Notes
4 1 (1.04%) SAS
Applications
1 30 (31.25%) MS Excel
2 24 (25.00%) MS Office
Business Applications
1 1 (1.04%) Dynamics CRM
Cloud Services
1 21 (21.88%) Office 365
Communications & Networking
1 27 (28.13%) Firewall
2 26 (27.08%) VPN
3 22 (22.92%) DHCP
3 22 (22.92%) DNS
4 21 (21.88%) WAN
5 20 (20.83%) LAN
6 17 (17.71%) TCP/IP
7 9 (9.38%) VoIP
8 8 (8.33%) Remote Desktop
9 7 (7.29%) Cisco IOS
9 7 (7.29%) Wireless
10 3 (3.13%) SAN
11 2 (2.08%) Skype
11 2 (2.08%) VLAN
12 1 (1.04%) Internet
12 1 (1.04%) iSCSI
12 1 (1.04%) Wi-Fi
Database & Business Intelligence
1 7 (7.29%) SQL Server
General
1 12 (12.50%) Telecoms
2 8 (8.33%) Law
3 5 (5.21%) Finance
4 4 (4.17%) Legal
5 1 (1.04%) Electronics
5 1 (1.04%) Front Office
5 1 (1.04%) Marketing
Libraries, Frameworks & Software Standards
1 2 (2.08%) COM
2 1 (1.04%) .NET
2 1 (1.04%) FIX Protocol
Miscellaneous
1 14 (14.58%) CMDB
2 9 (9.38%) iPad
2 9 (9.38%) Management Information System
3 6 (6.25%) Analytical Skills
4 3 (3.13%) Client/Server
4 3 (3.13%) Driving Licence
5 1 (1.04%) Derivative
5 1 (1.04%) Fixed Income
5 1 (1.04%) Foreign Exchange (FX)
5 1 (1.04%) Smartphone
Operating Systems
1 84 (87.50%) Windows
2 49 (51.04%) Windows Server
3 37 (38.54%) Windows 7
4 26 (27.08%) Windows Server 2008
5 18 (18.75%) Windows Server 2012
6 8 (8.33%) Android
6 8 (8.33%) Mac OS
6 8 (8.33%) Windows Server 2003
7 6 (6.25%) Windows XP
8 5 (5.21%) Linux
8 5 (5.21%) Windows 8
9 4 (4.17%) Unix
10 3 (3.13%) Windows 10
11 2 (2.08%) Apple iOS
11 2 (2.08%) Windows Vista
Processes & Methodologies
1 27 (28.13%) ITIL
2 8 (8.33%) Change Management
2 8 (8.33%) Email Filtering
2 8 (8.33%) Kalman Filter
2 8 (8.33%) Service Management
2 8 (8.33%) Web Filtering
3 7 (7.29%) Case Management
3 7 (7.29%) Network Planning
4 5 (5.21%) Full Text Search
4 5 (5.21%) Mentoring
5 4 (4.17%) Change Control
5 4 (4.17%) Continuous Improvement
5 4 (4.17%) Project Management
5 4 (4.17%) Stakeholder Management
6 3 (3.13%) Issue Tracking
6 3 (3.13%) Virtual Environments
7 2 (2.08%) CRM
8 1 (1.04%) Disaster Recovery
8 1 (1.04%) E-Commerce
8 1 (1.04%) ERP
Programming Languages
1 9 (9.38%) SQL
2 2 (2.08%) C
3 1 (1.04%) PHP
Qualifications
1 22 (22.92%) Microsoft Certification
2 10 (10.42%) MCP
3 8 (8.33%) CCNA
3 8 (8.33%) Cisco Certification
4 7 (7.29%) MCSA
5 5 (5.21%) Degree
6 4 (4.17%) A+ Certification
6 4 (4.17%) MCSE
7 3 (3.13%) MCITP
7 3 (3.13%) Network+ Certification
8 1 (1.04%) DBS Check
8 1 (1.04%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (10.42%) SLA
System Software
1 69 (71.88%) Active Directory
2 27 (28.13%) VMware Infrastructure
3 20 (20.83%) Hyper-V
4 15 (15.63%) Terminal Services
5 3 (3.13%) XenApp
6 2 (2.08%) Virtual Desktop
7 1 (1.04%) VMware Server
7 1 (1.04%) vSphere
Systems Management
1 4 (4.17%) SCCM
2 3 (3.13%) Systems Management Server (SMS)
3 1 (1.04%) Backup Exec
3 1 (1.04%) Failover Clustering
3 1 (1.04%) Microsoft Data Protection Manager
3 1 (1.04%) Opscode Chef
Vendors
1 72 (75.00%) Microsoft
2 42 (43.75%) VMware
3 29 (30.21%) Cisco
4 22 (22.92%) Citrix
5 12 (12.50%) Apple
6 7 (7.29%) ZyXEL
7 3 (3.13%) Symantec
8 2 (2.08%) HP
8 2 (2.08%) Meraki
8 2 (2.08%) NetApp
8 2 (2.08%) Sage
9 1 (1.04%) Avaya
9 1 (1.04%) ION Trading
9 1 (1.04%) Lotus
9 1 (1.04%) Mitel
9 1 (1.04%) Polycom
9 1 (1.04%) Sophos
9 1 (1.04%) Veeam
Wellingborough, Northamptonshire
Oscar
Salary: £20000 - £25000 per annum
Posted: Yesterday
Macclesfield, Cheshire
Itecco
Salary: £20000 - £25000 per annum + Bonus + MORE
Posted: 2 days ago
Nottingham, Nottinghamshire
Itecco
Salary: £25000 - £30000 per annum + Bonus + MORE
Posted: 6 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £24000 - £28000 per annum
Posted: 6 days ago
Sale
CCS IT Solutions Ltd
Salary: £25,000 - £30,000 per year
Posted: 10 days ago
Buckingham
Bluetown Online LTD
Salary: £33000 per annum
Posted: 14 days ago
London
Bluetown Online LTD
Salary: £27000 - £30000 per annum
Posted: 14 days ago
West London
Anonymous
Salary: £30,000 per annum Discretionary Bonus Scheme & Company Pension Scheme
Posted: 16 days ago
Milton Keynes
Bluetown Online LTD
Salary: £21500 - £28500 per annum
Posted: 23 days ago