The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Second Line Support Technician
Rank 802 873 892
Rank change year-on-year
+71 +19
Permanent jobs requiring a 2nd Line Support Technician 61 62 58
As % of all permanent IT jobs located in England 0.072% 0.062% 0.054%
As % of the Job Titles category 0.075% 0.064% 0.056%
Number of salaries quoted 56 60 55
Median salary £25,000 £25,000 £23,500
Median salary % change year-on-year
- +6.38%
90% offered a salary of more than £21,542 £19,500 £19,250
10% offered a salary of more than £28,750 £40,000 £31,250
UK excluding London median salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
81279 96326 102960
As % of all permanent IT jobs located in England 96.49% 96.62% 96.60%
Number of salaries quoted 67994 81128 85922
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

2nd Line Support Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West +3 25 £25,000 +13.63% 1
London +38 9 £30,000 -25.00%
South West +13 6 £24,000 +11.62%
South East +59 5 £28,000 +14.28% 1
East Midlands -2 5 £22,500 +4.65%
Yorkshire +20 4 £25,000 -10.71%
East of England -7 3 £21,000 -30.00%
West Midlands - 3 £25,000 - 1
North East - 1 £25,000 -
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 8 December 2016, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Technician in the job title.

1 92 (84.40%) Windows
2 79 (72.48%) Active Directory
3 78 (71.56%) Microsoft
4 48 (44.04%) MS Exchange
5 45 (41.28%) Windows Server
6 40 (36.70%) Windows 7
6 40 (36.70%) VMware
7 37 (33.94%) MS Excel
8 33 (30.28%) Firewall
9 32 (29.36%) Cisco
9 32 (29.36%) DNS
10 29 (26.61%) VMware Infrastructure
11 27 (24.77%) ITIL
11 27 (24.77%) Citrix
12 26 (23.85%) VPN
12 26 (23.85%) DHCP
13 25 (22.94%) TCP/IP
13 25 (22.94%) Windows Server 2008
14 21 (19.27%) WAN
14 21 (19.27%) Microsoft Certification
15 20 (18.35%) LAN
15 20 (18.35%) Office 365
16 18 (16.51%) Windows Server 2012
16 18 (16.51%) MS Office
16 18 (16.51%) Apple
17 16 (14.68%) Android
18 15 (13.76%) Terminal Services
18 15 (13.76%) Telecoms
19 14 (12.84%) CMDB
19 14 (12.84%) Hyper-V

2nd Line Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (44.04%) MS Exchange
2 4 (3.67%) Exchange Server 2007
2 4 (3.67%) Exchange Server 2010
2 4 (3.67%) Exchange Server 2013
3 3 (2.75%) SharePoint
4 2 (1.83%) Exchange Server 2003
4 2 (1.83%) Skype for Business
5 1 (0.92%) IBM Notes
Applications
1 37 (33.94%) MS Excel
2 18 (16.51%) MS Office
Business Applications
1 1 (0.92%) Dynamics CRM
Cloud Services
1 20 (18.35%) Office 365
2 2 (1.83%) Amazon AWS
2 2 (1.83%) Microsoft Azure
Communications & Networking
1 33 (30.28%) Firewall
2 32 (29.36%) DNS
3 26 (23.85%) DHCP
3 26 (23.85%) VPN
4 25 (22.94%) TCP/IP
5 21 (19.27%) WAN
6 20 (18.35%) LAN
7 11 (10.09%) Wireless
8 10 (9.17%) Cisco IOS
9 9 (8.26%) VoIP
10 6 (5.50%) Remote Desktop
11 4 (3.67%) VLAN
12 3 (2.75%) SAN
12 3 (2.75%) Skype
13 2 (1.83%) Internet
13 2 (1.83%) SMTP
14 1 (0.92%) Wi-Fi
Database & Business Intelligence
1 13 (11.93%) SQL Server
2 3 (2.75%) SQL Server 2008
2 3 (2.75%) SQL Server 2012
General
1 15 (13.76%) Telecoms
2 7 (6.42%) Finance
3 6 (5.50%) Law
4 2 (1.83%) Dutch Language
4 2 (1.83%) German Language
4 2 (1.83%) Legal
4 2 (1.83%) Marketing
4 2 (1.83%) Spanish Language
5 1 (0.92%) Electronics
5 1 (0.92%) French Language
5 1 (0.92%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.83%) COM
1 2 (1.83%) CSS
1 2 (1.83%) HTML
2 1 (0.92%) .NET
Miscellaneous
1 14 (12.84%) CMDB
2 11 (10.09%) Management Information System
3 8 (7.34%) Driving Licence
4 7 (6.42%) iPad
5 6 (5.50%) Analytical Skills
6 2 (1.83%) Blackberry
6 2 (1.83%) Replication
7 1 (0.92%) Data Centre
7 1 (0.92%) iPhone
Operating Systems
1 92 (84.40%) Windows
2 45 (41.28%) Windows Server
3 40 (36.70%) Windows 7
4 25 (22.94%) Windows Server 2008
5 18 (16.51%) Windows Server 2012
6 16 (14.68%) Android
7 11 (10.09%) Mac OS
8 7 (6.42%) Windows 8
9 6 (5.50%) Apple iOS
9 6 (5.50%) Windows 10
9 6 (5.50%) Windows Server 2003
10 5 (4.59%) Linux
10 5 (4.59%) Unix
11 4 (3.67%) Mac OS X
11 4 (3.67%) Windows Phone
11 4 (3.67%) Windows XP
12 3 (2.75%) Windows Vista
Processes & Methodologies
1 27 (24.77%) ITIL
2 10 (9.17%) Network Planning
3 9 (8.26%) Service Management
4 7 (6.42%) Line Management
5 6 (5.50%) Case Management
5 6 (5.50%) Continuous Improvement
5 6 (5.50%) Email Filtering
5 6 (5.50%) Kalman Filter
5 6 (5.50%) Web Filtering
6 5 (4.59%) Full Text Search
7 4 (3.67%) Change Management
7 4 (3.67%) Issue Tracking
7 4 (3.67%) Mentoring
7 4 (3.67%) Project Management
8 3 (2.75%) CRM
9 2 (1.83%) B2C
9 2 (1.83%) ERP
9 2 (1.83%) ITSM
9 2 (1.83%) Network Management
9 2 (1.83%) Service Delivery
Programming Languages
1 11 (10.09%) SQL
2 2 (1.83%) C
3 1 (0.92%) PHP
Qualifications
1 21 (19.27%) Microsoft Certification
2 11 (10.09%) MCSA
3 10 (9.17%) MCP
4 8 (7.34%) MCSE
5 6 (5.50%) Degree
6 3 (2.75%) CCNA
6 3 (2.75%) Cisco Certification
6 3 (2.75%) MCITP
7 2 (1.83%) DBS Check
8 1 (0.92%) A+ Certification
8 1 (0.92%) ITIL Certification
8 1 (0.92%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (3.67%) SLA
System Software
1 79 (72.48%) Active Directory
2 29 (26.61%) VMware Infrastructure
3 15 (13.76%) Terminal Services
4 14 (12.84%) Hyper-V
5 3 (2.75%) XenApp
6 2 (1.83%) Virtual Desktop
6 2 (1.83%) VMware ESXi
6 2 (1.83%) XenDesktop
7 1 (0.92%) Virtual Machines
7 1 (0.92%) VMware Server
7 1 (0.92%) vSphere
Systems Management
1 4 (3.67%) Backup Exec
2 2 (1.83%) Norton AntiVirus
3 1 (0.92%) McAfee ePO
3 1 (0.92%) Microsoft Intune
3 1 (0.92%) Opscode Chef
3 1 (0.92%) SCCM
Vendors
1 78 (71.56%) Microsoft
2 40 (36.70%) VMware
3 32 (29.36%) Cisco
4 27 (24.77%) Citrix
5 18 (16.51%) Apple
6 10 (9.17%) ZyXEL
7 6 (5.50%) Sage
7 6 (5.50%) Symantec
8 5 (4.59%) Veeam
9 4 (3.67%) HP
10 3 (2.75%) Sophos
11 2 (1.83%) Kaspersky
11 2 (1.83%) Mitel
11 2 (1.83%) NetApp
12 1 (0.92%) Avaya
12 1 (0.92%) Intel Security
12 1 (0.92%) Lotus
12 1 (0.92%) Polycom
12 1 (0.92%) Salesforce.com
Milton Keynes
Bluetown Online LTD
Salary: £21500 - £28500 per annum
Posted: 7 days ago
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Salary: 20000-27000 Per Annum
Posted: 15 days ago
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Salary: 20000-27000 Per Annum
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