The statistics below represent IT jobs advertised across the England region that had 2nd Line Support Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 January 2017 with a comparison to same period over 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Second Line Support Technician
UK / England
Rank 802 864 860
Rank change year-on-year
+62 -4
Permanent jobs requiring a 2nd Line Support Technician 38 54 72
As % of all permanent IT jobs located in England 0.048% 0.058% 0.073%
As % of the Job Titles category 0.050% 0.061% 0.076%
Number of salaries quoted 33 54 69
Median salary £22,500 £23,750 £24,000
Median salary % change year-on-year
-5.26% -1.04%
90% offered a salary of more than £20,400 £20,650 £18,000
10% offered a salary of more than £27,500 £36,300 £30,000
UK excluding London median salary £22,500 £23,500 £23,500
% change year-on-year
-4.25% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
76201 89097 95104
As % of all permanent IT jobs located in England 96.44% 96.50% 96.70%
Number of salaries quoted 63797 75537 79690
Median salary £47,000 £46,000 £45,000
Median salary % change year-on-year
+2.17% +2.22%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support Technician
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 2nd Line Support Technician in the job title.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
North West -7 15 £23,750 +7.95% 1
East of England +18 6 £21,000 -30.00%
South East +61 5 £23,000 +4.54% 6
East Midlands +5 5 £22,500 -6.25%
Yorkshire - 2 £21,500 - 1
South West - 2 £22,292 - 1
London +40 1 £27,500 +10.00% 1
West Midlands -3 1 £27,500 +17.02%
North East - 1 £25,000 -
2nd Line Support Technician
UK

2nd Line Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 23 January 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 2nd Line Support Technician in the job title.

1 84 (89.36%) Windows
2 72 (76.60%) Microsoft
3 66 (70.21%) Active Directory
4 45 (47.87%) Windows Server
5 43 (45.74%) MS Exchange
6 39 (41.49%) VMware
7 37 (39.36%) Windows 7
8 34 (36.17%) MS Excel
9 30 (31.91%) Cisco
10 29 (30.85%) Firewall
11 28 (29.79%) VPN
12 26 (27.66%) ITIL
12 26 (27.66%) VMware Infrastructure
13 25 (26.60%) Windows Server 2008
14 24 (25.53%) DNS
15 23 (24.47%) DHCP
15 23 (24.47%) Microsoft Certification
16 22 (23.40%) Citrix
17 20 (21.28%) WAN
18 19 (20.21%) LAN
19 18 (19.15%) TCP/IP
19 18 (19.15%) Hyper-V
19 18 (19.15%) Office 365
20 17 (18.09%) Windows Server 2012
21 16 (17.02%) MS Office
22 15 (15.96%) Terminal Services
23 14 (14.89%) CMDB
24 13 (13.83%) Telecoms
24 13 (13.83%) Apple
25 11 (11.70%) Android

2nd Line Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (45.74%) MS Exchange
2 4 (4.26%) Exchange Server 2007
2 4 (4.26%) Exchange Server 2010
2 4 (4.26%) Exchange Server 2013
3 2 (2.13%) Exchange Server 2003
3 2 (2.13%) Skype for Business
4 1 (1.06%) IBM Notes
4 1 (1.06%) SharePoint
Applications
1 34 (36.17%) MS Excel
2 16 (17.02%) MS Office
Business Applications
1 1 (1.06%) Dynamics CRM
Cloud Services
1 18 (19.15%) Office 365
2 2 (2.13%) Amazon AWS
2 2 (2.13%) Microsoft Azure
Communications & Networking
1 29 (30.85%) Firewall
2 28 (29.79%) VPN
3 24 (25.53%) DNS
4 23 (24.47%) DHCP
5 20 (21.28%) WAN
6 19 (20.21%) LAN
7 18 (19.15%) TCP/IP
8 8 (8.51%) Cisco IOS
8 8 (8.51%) VoIP
9 7 (7.45%) Remote Desktop
9 7 (7.45%) Wireless
10 4 (4.26%) VLAN
11 3 (3.19%) Skype
12 2 (2.13%) Internet
13 1 (1.06%) SAN
13 1 (1.06%) Wi-Fi
Database & Business Intelligence
1 10 (10.64%) SQL Server
General
1 13 (13.83%) Telecoms
2 7 (7.45%) Law
3 3 (3.19%) Finance
4 2 (2.13%) Legal
5 1 (1.06%) Electronics
Libraries, Frameworks & Software Standards
1 2 (2.13%) COM
2 1 (1.06%) .NET
Miscellaneous
1 14 (14.89%) CMDB
2 9 (9.57%) Management Information System
3 8 (8.51%) iPad
4 6 (6.38%) Analytical Skills
5 4 (4.26%) Driving Licence
6 3 (3.19%) Client/Server
7 2 (2.13%) Replication
Operating Systems
1 84 (89.36%) Windows
2 45 (47.87%) Windows Server
3 37 (39.36%) Windows 7
4 25 (26.60%) Windows Server 2008
5 17 (18.09%) Windows Server 2012
6 11 (11.70%) Android
7 9 (9.57%) Mac OS
8 8 (8.51%) Windows Server 2003
9 7 (7.45%) Windows XP
10 5 (5.32%) Linux
10 5 (5.32%) Windows 8
11 4 (4.26%) Unix
11 4 (4.26%) Windows 10
12 3 (3.19%) Apple iOS
13 2 (2.13%) Windows Vista
14 1 (1.06%) Mac OS X
14 1 (1.06%) Windows Phone
Processes & Methodologies
1 26 (27.66%) ITIL
2 8 (8.51%) Network Planning
2 8 (8.51%) Service Management
3 7 (7.45%) Email Filtering
3 7 (7.45%) Kalman Filter
3 7 (7.45%) Web Filtering
4 6 (6.38%) Case Management
4 6 (6.38%) Change Management
5 5 (5.32%) Full Text Search
6 4 (4.26%) Continuous Improvement
6 4 (4.26%) Mentoring
6 4 (4.26%) Project Management
6 4 (4.26%) Stakeholder Management
7 3 (3.19%) Change Control
7 3 (3.19%) CRM
7 3 (3.19%) Issue Tracking
7 3 (3.19%) Virtual Environments
8 2 (2.13%) ERP
8 2 (2.13%) ITSM
9 1 (1.06%) Disaster Recovery
Programming Languages
1 5 (5.32%) SQL
2 2 (2.13%) C
3 1 (1.06%) PHP
Qualifications
1 23 (24.47%) Microsoft Certification
2 10 (10.64%) MCP
2 10 (10.64%) MCSA
3 6 (6.38%) MCSE
4 5 (5.32%) Degree
5 4 (4.26%) A+ Certification
5 4 (4.26%) CCNA
5 4 (4.26%) Cisco Certification
6 3 (3.19%) MCITP
6 3 (3.19%) Network+ Certification
7 1 (1.06%) DBS Check
7 1 (1.06%) ITIL Certification
7 1 (1.06%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (7.45%) SLA
System Software
1 66 (70.21%) Active Directory
2 26 (27.66%) VMware Infrastructure
3 18 (19.15%) Hyper-V
4 15 (15.96%) Terminal Services
5 3 (3.19%) XenApp
6 2 (2.13%) Virtual Desktop
6 2 (2.13%) VMware ESXi
7 1 (1.06%) VMware Server
7 1 (1.06%) vSphere
Systems Management
1 4 (4.26%) SCCM
2 3 (3.19%) Backup Exec
2 3 (3.19%) Systems Management Server (SMS)
3 2 (2.13%) Norton AntiVirus
4 1 (1.06%) McAfee ePO
4 1 (1.06%) Microsoft Intune
4 1 (1.06%) Opscode Chef
Vendors
1 72 (76.60%) Microsoft
2 39 (41.49%) VMware
3 30 (31.91%) Cisco
4 22 (23.40%) Citrix
5 13 (13.83%) Apple
6 8 (8.51%) ZyXEL
7 5 (5.32%) Symantec
8 3 (3.19%) Sophos
8 3 (3.19%) Veeam
9 2 (2.13%) Kaspersky
9 2 (2.13%) Sage
10 1 (1.06%) Avaya
10 1 (1.06%) HP
10 1 (1.06%) Intel Security
10 1 (1.06%) Lotus
10 1 (1.06%) Mitel
10 1 (1.06%) NetApp
10 1 (1.06%) Polycom
London
Ashdown IT
Salary: £26000 per annum + Excellent benefits
Posted: 12 hours ago
Surrey
Proactive Appointments
Salary: £28000 per annum + Benefits
Posted: 5 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £17,000 to £19,000 per annum plus additional benefits
Posted: 5 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £19500 - £21000 per annum + Benefits
Posted: 6 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Posted: 3 days ago
Leatherhead
Recruitment Genius Ltd
Salary: £25000 - £27000 per annum
Posted: 7 days ago
Bath
Bluetown Online LTD
Salary: £23000 - £28000 per annum
Posted: 7 days ago
Portsmouth
Bluetown Online LTD
Posted: 10 days ago
Manchester
Bluetown Online LTD
Salary: £22714 per annum
Posted: 14 days ago
Portsmouth
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Salary: £23000 - £25000 per annum
Posted: 20 days ago