The table below looks at the statistics for the 2nd Line Support Technician role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Second Line Support Technician
Rank 811 822 839
Rank change year-on-year
+11 +17
Permanent jobs requiring a 2nd Line Support Technician 41 31 23
As % of all permanent IT jobs located in England 0.042% 0.032% 0.022%
As % of the Job Titles category 0.044% 0.034% 0.023%
Number of salaries quoted 39 25 23
Average salary £24,750 £23,000 £22,000
Average salary % change year-on-year
+7.60% +4.54%
90% offered a salary of more than £18,450 £19,000 £21,000
10% offered a salary of more than £30,000 £28,750 £29,400
UK excluding London average salary £23,250 £25,500 £21,000
% change year-on-year
-8.82% +21.42%
2nd Line Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93269 91455 99380
As % of all permanent IT jobs located in England 94.83% 94.58% 95.15%
Number of salaries quoted 78278 74642 85969
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Technician Jobs Demand Trend in England

2nd Line Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the England region.

2nd Line Support Technician Salary Trend in England

2nd Line Support Technician
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Technician across the England region over the 3 months to 27 January 2015.

2nd Line Support Technician Salary Histogram in England

2nd Line Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the England region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 10 £30,000 +33.33%
Yorkshire -16 8 £24,000 +26.31% 1
South East -39 6 £23,000 -8.91% 1
West Midlands -5 5 £23,500 +20.51% 2
East Midlands - 5 £19,500 -
North West - 5 £25,000 - 4
East of England - 2 £21,750 - 1
2nd Line Support Technician
UK

2nd Line Support Technician
Top 30 Related IT Skills in England

For the 6 months to 27 January 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 73 (87.95%) Windows
2 44 (53.01%) Active Directory
3 40 (48.19%) MS Office
4 34 (40.96%) Windows 7
5 33 (39.76%) Microsoft
6 32 (38.55%) MS Exchange
7 26 (31.33%) Windows XP
7 26 (31.33%) VMware
8 24 (28.92%) TCP/IP
9 23 (27.71%) Windows Server 2008
10 19 (22.89%) VMware Infrastructure
11 17 (20.48%) Citrix
11 17 (20.48%) WAN
11 17 (20.48%) MS Excel
12 16 (19.28%) DNS
12 16 (19.28%) Firewall
13 15 (18.07%) LAN
13 15 (18.07%) ITIL
14 13 (15.66%) VPN
14 13 (15.66%) Apple
15 12 (14.46%) Finance
15 12 (14.46%) Windows Server 2012
16 11 (13.25%) SLA
16 11 (13.25%) Blackberry
16 11 (13.25%) DHCP
17 10 (12.05%) Windows Server 2003
17 10 (12.05%) Windows 8
18 9 (10.84%) Exchange Server 2013
18 9 (10.84%) SQL
19 8 (9.64%) HP

2nd Line Support Technician
Top Related IT Skills in England by Category

For the 6 months to 27 January 2015, IT jobs across the England region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (38.55%) MS Exchange
2 9 (10.84%) Exchange Server 2013
3 8 (9.64%) Exchange Server 2010
4 7 (8.43%) Exchange Server 2007
5 6 (7.23%) Exchange Server 2003
6 3 (3.61%) Blackberry Enterprise Server
6 3 (3.61%) SharePoint
7 2 (2.41%) IIS
7 2 (2.41%) Lync
8 1 (1.20%) SharePoint 2013
Applications
1 40 (48.19%) MS Office
2 17 (20.48%) MS Excel
3 2 (2.41%) Spreadsheet
Business Applications
1 1 (1.20%) SAP Oil and Gas
Cloud Services
1 8 (9.64%) Office 365
2 1 (1.20%) Cloud Computing
Communications & Networking
1 24 (28.92%) TCP/IP
2 17 (20.48%) WAN
3 16 (19.28%) DNS
3 16 (19.28%) Firewall
4 15 (18.07%) LAN
5 13 (15.66%) VPN
6 11 (13.25%) DHCP
7 6 (7.23%) VLAN
7 6 (7.23%) VoIP
8 5 (6.02%) LDAP
8 5 (6.02%) SMTP
9 4 (4.82%) Internet
10 3 (3.61%) Wi-Fi
11 2 (2.41%) SSL
11 2 (2.41%) Wireshark
11 2 (2.41%) tcpdump
12 1 (1.20%) Cisco IOS
12 1 (1.20%) IPv4
12 1 (1.20%) DEFINITY
12 1 (1.20%) MPLS
Database & Business Intelligence
1 4 (4.82%) SQL Server
2 1 (1.20%) MS Access
2 1 (1.20%) SQL Server Integration Services
2 1 (1.20%) MySQL
General
1 12 (14.46%) Finance
2 8 (9.64%) Telecoms
3 1 (1.20%) Electronics
3 1 (1.20%) Legal
3 1 (1.20%) Manufacturing
3 1 (1.20%) Advertising
3 1 (1.20%) Retail
3 1 (1.20%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.20%) HTML
1 1 (1.20%) XML
1 1 (1.20%) XSLT
1 1 (1.20%) Flash
Miscellaneous
1 11 (13.25%) Blackberry
2 3 (3.61%) Management Information System
2 3 (3.61%) Thin Client
2 3 (3.61%) Fat Client
2 3 (3.61%) Enterprise Software
2 3 (3.61%) Analytical Skills
3 2 (2.41%) iPhone
3 2 (2.41%) Computer Science
4 1 (1.20%) Video Conferencing
4 1 (1.20%) Clustering
4 1 (1.20%) DTV
4 1 (1.20%) iPad
Operating Systems
1 73 (87.95%) Windows
2 34 (40.96%) Windows 7
3 26 (31.33%) Windows XP
4 23 (27.71%) Windows Server 2008
5 12 (14.46%) Windows Server 2012
6 10 (12.05%) Windows 8
6 10 (12.05%) Windows Server 2003
7 7 (8.43%) Android
8 6 (7.23%) Linux
9 5 (6.02%) Windows Vista
9 5 (6.02%) Mac OS
10 2 (2.41%) Windows Mobile
11 1 (1.20%) Mac OS X
11 1 (1.20%) Windows 2000 Server
11 1 (1.20%) Apple iOS
Processes & Methodologies
1 15 (18.07%) ITIL
2 6 (7.23%) Service Delivery
3 4 (4.82%) Kalman Filter
4 3 (3.61%) Software Distribution
5 2 (2.41%) Network Management
5 2 (2.41%) Change Control
5 2 (2.41%) Root Cause Analysis
5 2 (2.41%) ISMS
5 2 (2.41%) Incident Management
5 2 (2.41%) Information Security Management
5 2 (2.41%) Security Management
5 2 (2.41%) Information Security
6 1 (1.20%) Programme Management
6 1 (1.20%) ETL
6 1 (1.20%) Business Intelligence
6 1 (1.20%) Project Management
6 1 (1.20%) Service Management
6 1 (1.20%) Release Management
6 1 (1.20%) Digital Marketing
6 1 (1.20%) System Testing
Programming Languages
1 9 (10.84%) SQL
2 1 (1.20%) T-SQL
Qualifications
1 7 (8.43%) MCP
2 3 (3.61%) Microsoft Certification
3 2 (2.41%) A+ Certification
3 2 (2.41%) Degree
3 2 (2.41%) MCSE
4 1 (1.20%) SC Cleared
4 1 (1.20%) DV Cleared
4 1 (1.20%) Security Cleared
Quality Assurance & Compliance
1 11 (13.25%) SLA
2 2 (2.41%) ISO/IEC 27001
3 1 (1.20%) PCI DSS
System Software
1 44 (53.01%) Active Directory
2 19 (22.89%) VMware Infrastructure
3 6 (7.23%) Hyper-V
4 5 (6.02%) vSphere
5 4 (4.82%) VMware Workstation
6 3 (3.61%) XenApp
7 2 (2.41%) Terminal Services
8 1 (1.20%) Microsoft Virtual Server
Systems Management
1 5 (6.02%) SCCM
2 3 (3.61%) WSUS
3 2 (2.41%) Backup Exec
4 1 (1.20%) Systems Management Server (SMS)
4 1 (1.20%) OpenView Configuration Management
Vendors
1 33 (39.76%) Microsoft
2 26 (31.33%) VMware
3 17 (20.48%) Citrix
4 13 (15.66%) Apple
5 8 (9.64%) HP
6 5 (6.02%) Avaya
6 5 (6.02%) Cisco
7 3 (3.61%) Dell
7 3 (3.61%) McAfee
7 3 (3.61%) LANDesk
8 2 (2.41%) Symantec
8 2 (2.41%) Veeam
9 1 (1.20%) Sophos
9 1 (1.20%) Draytek
9 1 (1.20%) NETGEAR
9 1 (1.20%) Kaspersky
9 1 (1.20%) Nortel
9 1 (1.20%) SAP
9 1 (1.20%) NetApp
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