2nd Line Technical Support Jobs in England

Second Line Technical Support
UK > England

The median Second Line Technical Support salary in England is £36,750 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 800 927 1062
Rank change year-on-year +127 +135 -236
Permanent jobs requiring a 2nd Line Technical Support 14 19 68
As % of all permanent jobs advertised in England 0.017% 0.020% 0.052%
As % of the Job Titles category 0.018% 0.022% 0.054%
Number of salaries quoted 14 14 63
10th Percentile £26,750 £25,638 £22,200
25th Percentile £26,938 £26,313 £24,750
Median annual salary (50th Percentile) £36,750 £27,000 £29,500
Median % change year-on-year +36.11% -8.47% +2.61%
75th Percentile £38,750 £30,625 £38,750
90th Percentile - £33,500 -
UK median annual salary £33,000 £27,000 £31,000
% change year-on-year +22.22% -12.90% +7.83%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,522 86,974 124,954
% of permanent jobs with a recognized job title 94.48% 91.61% 96.05%
Number of salaries quoted 59,823 54,838 76,240
10th Percentile £28,500 £32,750 £32,386
25th Percentile £38,087 £45,000 £42,750
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

2nd Line Technical Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Technical Support in England

2nd Line Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Technical Support in England.

Salary trend for 2nd Line Technical Support in England

2nd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +152 9 £37,500 +38.89% 1
North of England +54 5 £28,500 +4.59%
North West +16 5 £28,500 -5.79%
2nd Line Technical Support
UK

2nd Line Technical Support Skill Set
Top 24 Co-occurring Skills and Capabilities in England

For the 6 months to 19 April 2024, 2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Technical Support in the job title.

1 11 (78.57%) Social Skills
2 10 (71.43%) Customer Service
2 10 (71.43%) Active Directory
2 10 (71.43%) Driving Licence
3 7 (50.00%) Microsoft
3 7 (50.00%) Microsoft 365
4 6 (42.86%) Android
4 6 (42.86%) Wireless
4 6 (42.86%) Apple iOS
4 6 (42.86%) Internet
5 5 (35.71%) ITIL
6 4 (28.57%) MCP
6 4 (28.57%) SLA
6 4 (28.57%) Firewall
6 4 (28.57%) Hyper-V
6 4 (28.57%) VMware
6 4 (28.57%) VMware Infrastructure
7 2 (14.29%) Degree
7 2 (14.29%) SharePoint
8 1 (7.14%) Microsoft Office
8 1 (7.14%) Asset Management
8 1 (7.14%) Problem-Solving
8 1 (7.14%) Microsoft Intune
8 1 (7.14%) Software Asset Management

2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) SharePoint
Applications
1 1 (7.14%) Microsoft Office
Cloud Services
1 7 (50.00%) Microsoft 365
Communications & Networking
1 6 (42.86%) Internet
1 6 (42.86%) Wireless
2 4 (28.57%) Firewall
General
1 11 (78.57%) Social Skills
Miscellaneous
1 10 (71.43%) Driving Licence
Operating Systems
1 6 (42.86%) Android
1 6 (42.86%) Apple iOS
Processes & Methodologies
1 10 (71.43%) Customer Service
2 5 (35.71%) ITIL
3 1 (7.14%) Asset Management
3 1 (7.14%) Problem-Solving
3 1 (7.14%) Software Asset Management
Qualifications
1 4 (28.57%) MCP
2 2 (14.29%) Degree
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 10 (71.43%) Active Directory
2 4 (28.57%) Hyper-V
2 4 (28.57%) VMware Infrastructure
Systems Management
1 1 (7.14%) Microsoft Intune
Vendors
1 7 (50.00%) Microsoft
2 4 (28.57%) VMware