2nd/3rd Line Support Analyst Jobs in England

2nd/3rd Line Support Analyst
UK > England

The median 2nd/3rd Line Support Analyst salary in England is £42,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 800 933 1115
Rank change year-on-year +133 +182 -290
Permanent jobs requiring a 2nd/3rd Line Support Analyst 14 13 15
As % of all permanent jobs advertised in England 0.017% 0.014% 0.012%
As % of the Job Titles category 0.018% 0.015% 0.012%
Number of salaries quoted 9 13 12
10th Percentile £37,150 £35,150 £32,250
25th Percentile £40,750 £35,750 £42,188
Median annual salary (50th Percentile) £42,500 £37,500 £51,750
Median % change year-on-year +13.33% -27.54% +59.23%
75th Percentile £90,000 £47,500 £62,813
90th Percentile £92,500 £89,000 £92,250
UK median annual salary £42,500 £41,250 £51,000
% change year-on-year +3.03% -19.12% +56.92%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 79,522 86,974 124,954
% of permanent jobs with a recognized job title 94.48% 91.61% 96.05%
Number of salaries quoted 59,823 54,838 76,240
10th Percentile £28,500 £32,750 £32,386
25th Percentile £38,087 £45,000 £42,750
Median annual salary (50th Percentile) £54,000 £60,500 £60,000
Median % change year-on-year -10.74% +0.83% +9.09%
75th Percentile £72,433 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £53,000 £60,000 £60,000
% change year-on-year -11.67% - +9.09%

2nd/3rd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd/3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd/3rd Line Support Analyst in England

2nd/3rd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Analyst in England.

Salary trend for 2nd/3rd Line Support Analyst in England

2nd/3rd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd/3rd Line Support Analyst in England over the 6 months to 19 April 2024.

Salary histogram for 2nd/3rd Line Support Analyst in England

2nd/3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Analyst within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +157 13 £48,398 +7.55%
South East - 1 £42,000 -
2nd/3rd Line Support Analyst
UK

2nd/3rd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 April 2024, 2nd/3rd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd/3rd Line Support Analyst in the job title.

1 11 (78.57%) Windows
2 10 (71.43%) Microsoft Exchange
2 10 (71.43%) SQL
2 10 (71.43%) ITIL
3 9 (64.29%) Linux
3 9 (64.29%) DHCP
3 9 (64.29%) TCP/IP
3 9 (64.29%) DNS
3 9 (64.29%) Firewall
4 8 (57.14%) Patsystems
4 8 (57.14%) Banking
4 8 (57.14%) ION Trading
4 8 (57.14%) Ruby
4 8 (57.14%) Ubuntu
4 8 (57.14%) FIX Protocol
4 8 (57.14%) CQG
4 8 (57.14%) Finance
4 8 (57.14%) Fidessa
4 8 (57.14%) Reuters
4 8 (57.14%) Bloomberg
4 8 (57.14%) Red Hat
4 8 (57.14%) Python
4 8 (57.14%) Solaris
4 8 (57.14%) Unix
4 8 (57.14%) JavaScript
4 8 (57.14%) Perl
4 8 (57.14%) Oracle
4 8 (57.14%) SQL Server
4 8 (57.14%) Eurex
4 8 (57.14%) Client Onboarding

2nd/3rd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (71.43%) Microsoft Exchange
Applications
1 1 (7.14%) Microsoft Excel
1 1 (7.14%) Microsoft Office
Business Applications
1 8 (57.14%) Fidessa
Cloud Services
1 4 (28.57%) Microsoft 365
2 2 (14.29%) Azure
3 1 (7.14%) Azure Sentinel
3 1 (7.14%) WhatsApp
Communications & Networking
1 9 (64.29%) DHCP
1 9 (64.29%) DNS
1 9 (64.29%) Firewall
1 9 (64.29%) TCP/IP
2 8 (57.14%) FIX Connectivity
3 1 (7.14%) SAN
3 1 (7.14%) SD-WAN
3 1 (7.14%) VLAN
3 1 (7.14%) VoIP
3 1 (7.14%) WAN
Database & Business Intelligence
1 8 (57.14%) SQL Server
General
1 8 (57.14%) Banking
1 8 (57.14%) Finance
2 2 (14.29%) Legal
3 1 (7.14%) Inclusion and Diversity
3 1 (7.14%) Organisational Skills
3 1 (7.14%) Public Sector
3 1 (7.14%) Social Skills
Libraries, Frameworks & Software Standards
1 8 (57.14%) FIX Protocol
Miscellaneous
1 8 (57.14%) Eurex
2 1 (7.14%) Greenfield Project
2 1 (7.14%) Smartphone
2 1 (7.14%) Video Conferencing
Operating Systems
1 11 (78.57%) Windows
2 9 (64.29%) Linux
3 8 (57.14%) CentOS
3 8 (57.14%) Solaris
3 8 (57.14%) Ubuntu
3 8 (57.14%) Unix
4 2 (14.29%) Windows Server 2012
4 2 (14.29%) Windows Server 2016
4 2 (14.29%) Windows Server 2019
5 1 (7.14%) Windows 10
5 1 (7.14%) Windows 8
5 1 (7.14%) Windows Server
Processes & Methodologies
1 10 (71.43%) ITIL
2 8 (57.14%) Client Onboarding
3 2 (14.29%) User Acceptance Testing
4 1 (7.14%) Change Control
4 1 (7.14%) CRM
4 1 (7.14%) Data Analysis
4 1 (7.14%) Disaster Recovery
4 1 (7.14%) Document Management
4 1 (7.14%) ITSM
4 1 (7.14%) Mentoring
4 1 (7.14%) Mobile Device Management
4 1 (7.14%) Proactive Monitoring
4 1 (7.14%) Requirements Gathering
4 1 (7.14%) Service Delivery
4 1 (7.14%) SIEM
Programming Languages
1 10 (71.43%) SQL
2 8 (57.14%) Bash
2 8 (57.14%) JavaScript
2 8 (57.14%) Perl
2 8 (57.14%) PowerShell
2 8 (57.14%) Python
2 8 (57.14%) Ruby
System Software
1 4 (28.57%) Active Directory
2 2 (14.29%) VMware Infrastructure
3 1 (7.14%) Hyper-V
3 1 (7.14%) XenDesktop
Systems Management
1 1 (7.14%) Microsoft Intune
1 1 (7.14%) SCCM
1 1 (7.14%) ZENworks
Vendors
1 8 (57.14%) Bloomberg
1 8 (57.14%) CQG
1 8 (57.14%) ION Trading
1 8 (57.14%) Oracle
1 8 (57.14%) Patsystems
1 8 (57.14%) Red Hat
1 8 (57.14%) Reuters
1 8 (57.14%) Trayport
2 3 (21.43%) Microsoft
3 2 (14.29%) VMware
4 1 (7.14%) Apple
4 1 (7.14%) Cisco
4 1 (7.14%) Citrix
4 1 (7.14%) Dell
4 1 (7.14%) iManage
4 1 (7.14%) Salesforce