The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 839 848 823
Rank change year-on-year
+9 -25
Permanent jobs requiring a 3rd Line Technical Support 44 48 48
As % of all permanent IT jobs located in England 0.043% 0.043% 0.046%
As % of the Job Titles category 0.045% 0.045% 0.048%
Number of salaries quoted 34 46 41
Average salary £37,000 £35,000 £32,500
Average salary % change year-on-year
+5.71% +7.69%
90% offered a salary of more than £24,500 £28,500 £29,500
10% offered a salary of more than £47,500 £45,000 £38,500
UK excluding London average salary £36,000 £35,000 £32,500
% change year-on-year
+2.85% +7.69%
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97732 105813 99744
As % of all permanent IT jobs located in England 94.70% 94.58% 94.78%
Number of salaries quoted 80689 86627 83952
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,988
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 24 April 2015.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +11 12 £45,000 +42.85% 2
London +23 10 £37,500 -6.25%
South West -14 8 £37,500 +7.14% 1
North West +12 7 £33,750 -3.57%
Yorkshire - 5 £24,500 -
East Midlands - 2 £36,000 -
West Midlands -28 1 £36,000 +10.52%
3rd Line Technical Support
UK

3rd Line Technical Support
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 82 (73.21%) Microsoft
2 80 (71.43%) Windows
3 74 (66.07%) MS Exchange
4 70 (62.50%) Cisco
4 70 (62.50%) Active Directory
5 64 (57.14%) VMware
6 55 (49.11%) Citrix
7 53 (47.32%) Hyper-V
8 50 (44.64%) VMware Infrastructure
9 49 (43.75%) SAN
10 43 (38.39%) Microsoft Certification
10 43 (38.39%) SQL Server
11 40 (35.71%) MS Excel
12 39 (34.82%) MCSE
13 38 (33.93%) Windows Server 2008
14 36 (32.14%) Exchange Server 2013
15 34 (30.36%) XenDesktop
15 34 (30.36%) Firewall
16 33 (29.46%) Windows Server 2012
17 30 (26.79%) vSphere
18 29 (25.89%) Citrix Certification
19 28 (25.00%) Wireless
20 27 (24.11%) SQL
20 27 (24.11%) XenApp
20 27 (24.11%) XenServer
21 26 (23.21%) ITIL
21 26 (23.21%) MCSA
21 26 (23.21%) VoIP
21 26 (23.21%) Dell
22 25 (22.32%) SharePoint

3rd Line Technical Support
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (66.07%) MS Exchange
2 36 (32.14%) Exchange Server 2013
3 25 (22.32%) SharePoint
4 24 (21.43%) Exchange Server 2003
5 19 (16.96%) Exchange Server 2010
6 16 (14.29%) IIS
7 8 (7.14%) Lync
8 7 (6.25%) Exchange Server 2007
9 4 (3.57%) Blackberry Enterprise Server
10 2 (1.79%) Moodle
11 1 (0.89%) Jetty
11 1 (0.89%) Apache
11 1 (0.89%) Tomcat
11 1 (0.89%) BizTalk Server
Applications
1 40 (35.71%) MS Excel
2 13 (11.61%) MS Office
3 1 (0.89%) Photoshop
3 1 (0.89%) AutoCAD
Business Applications
1 1 (0.89%) SAP Oil and Gas
Cloud Services
1 19 (16.96%) Office 365
2 8 (7.14%) SaaS
3 2 (1.79%) Amazon AWS
3 2 (1.79%) IaaS
Communications & Networking
1 49 (43.75%) SAN
2 34 (30.36%) Firewall
3 28 (25.00%) Wireless
4 26 (23.21%) VoIP
5 24 (21.43%) TCP/IP
5 24 (21.43%) DNS
6 23 (20.54%) VPN
7 16 (14.29%) DHCP
8 13 (11.61%) LAN
9 10 (8.93%) WAN
9 10 (8.93%) NAS
10 9 (8.04%) Broadband
11 8 (7.14%) Wireshark
11 8 (7.14%) iSCSI
11 8 (7.14%) NetScaler
12 5 (4.46%) VLAN
12 5 (4.46%) Internet
13 3 (2.68%) 3G
13 3 (2.68%) ADSL
13 3 (2.68%) GPRS
Database & Business Intelligence
1 43 (38.39%) SQL Server
2 6 (5.36%) SQL Server 2008
3 5 (4.46%) SQL Server 2005
4 3 (2.68%) Oracle Database
5 1 (0.89%) SQL Server 2012
Development Applications
1 1 (0.89%) Visual Studio
General
1 10 (8.93%) Finance
2 5 (4.46%) Telecoms
3 3 (2.68%) Advertising
4 2 (1.79%) Retail
4 2 (1.79%) Financial Institution
5 1 (0.89%) Back Office
5 1 (0.89%) Electronics
5 1 (0.89%) Legal
5 1 (0.89%) Manufacturing
5 1 (0.89%) Marketing
5 1 (0.89%) Banking
Libraries, Frameworks & Software Standards
1 3 (2.68%) Web Services
2 2 (1.79%) JTAPI
2 2 (1.79%) Application Packaging
3 1 (0.89%) WCF
3 1 (0.89%) Regular Expression
3 1 (0.89%) XML
3 1 (0.89%) HTML
3 1 (0.89%) .NET
3 1 (0.89%) ASP.NET
Miscellaneous
1 14 (12.50%) Blackberry
2 13 (11.61%) Clustering
3 3 (2.68%) Private Cloud
4 2 (1.79%) Analytical Skills
4 2 (1.79%) FMCG
4 2 (1.79%) EqualLogic
4 2 (1.79%) Mobile App
4 2 (1.79%) VLE
4 2 (1.79%) Tandem
4 2 (1.79%) CMDB
5 1 (0.89%) Fat Client
5 1 (0.89%) DTV
5 1 (0.89%) CLARiiON
5 1 (0.89%) PKI
5 1 (0.89%) Enterprise Software
5 1 (0.89%) User Experience
5 1 (0.89%) Thin Client
Operating Systems
1 80 (71.43%) Windows
2 38 (33.93%) Windows Server 2008
3 33 (29.46%) Windows Server 2012
4 23 (20.54%) Windows Server 2003
5 21 (18.75%) Windows XP
6 17 (15.18%) Windows 8
7 14 (12.50%) Windows 7
7 14 (12.50%) Linux
8 2 (1.79%) Mac OS
9 1 (0.89%) Ubuntu
9 1 (0.89%) Windows Vista
9 1 (0.89%) UNIX
Processes & Methodologies
1 26 (23.21%) ITIL
2 10 (8.93%) Kalman Filter
3 9 (8.04%) Root Cause Analysis
3 9 (8.04%) Service Management
4 8 (7.14%) Project Management
4 8 (7.14%) Mentoring
5 7 (6.25%) Business Continuity
6 3 (2.68%) Disaster Recovery
6 3 (2.68%) Mobile Device Management
6 3 (2.68%) Migration
7 2 (1.79%) Change Control
7 2 (1.79%) Product Management
7 2 (1.79%) Vulnerability Assessment
7 2 (1.79%) Time Management
7 2 (1.79%) DevOps
7 2 (1.79%) Information Security Management
7 2 (1.79%) Security Management
7 2 (1.79%) Service Delivery
7 2 (1.79%) Configuration Management
7 2 (1.79%) Information Security
Programming Languages
1 27 (24.11%) SQL
2 6 (5.36%) PowerShell
3 1 (0.89%) sed
3 1 (0.89%) Python
3 1 (0.89%) Shell Script
3 1 (0.89%) AWK
3 1 (0.89%) C
3 1 (0.89%) C++
3 1 (0.89%) Java
3 1 (0.89%) JavaScript
3 1 (0.89%) Perl
3 1 (0.89%) PHP
Qualifications
1 43 (38.39%) Microsoft Certification
2 39 (34.82%) MCSE
3 29 (25.89%) Citrix Certification
4 26 (23.21%) MCSA
5 24 (21.43%) CCA
6 22 (19.64%) MCP
7 21 (18.75%) VMware Certified Professional (VCP)
8 17 (15.18%) MCITP
9 14 (12.50%) Cisco Certification
10 10 (8.93%) SC Cleared
10 10 (8.93%) Security Cleared
11 7 (6.25%) CCNA
12 6 (5.36%) Degree
13 5 (4.46%) CCNP
14 1 (0.89%) CCDP
14 1 (0.89%) CCEA
14 1 (0.89%) VCAP
14 1 (0.89%) VCP5
14 1 (0.89%) ITIL Foundation Certificate
14 1 (0.89%) DV Cleared
Quality Assurance & Compliance
1 9 (8.04%) SLA
2 2 (1.79%) ISO/IEC 27001
System Software
1 70 (62.50%) Active Directory
2 53 (47.32%) Hyper-V
3 50 (44.64%) VMware Infrastructure
4 34 (30.36%) XenDesktop
5 30 (26.79%) vSphere
6 27 (24.11%) XenApp
6 27 (24.11%) XenServer
7 9 (8.04%) Terminal Services
8 8 (7.14%) Microsoft App-V
9 7 (6.25%) VMware ESX
10 4 (3.57%) VMware ESXi
11 3 (2.68%) ISA Server
12 2 (1.79%) Forefront TMG
13 1 (0.89%) UAG
13 1 (0.89%) BitLocker
Systems Management
1 18 (16.07%) Backup Exec
2 12 (10.71%) SCCM
3 11 (9.82%) SCOM
4 8 (7.14%) EdgeSight
5 2 (1.79%) Cisco CUCM
5 2 (1.79%) ZENworks
6 1 (0.89%) NetBackup
6 1 (0.89%) Legato
6 1 (0.89%) OpenView Configuration Management
6 1 (0.89%) ARCserve
6 1 (0.89%) SCVMM
6 1 (0.89%) SCSM
Vendors
1 82 (73.21%) Microsoft
2 70 (62.50%) Cisco
3 64 (57.14%) VMware
4 55 (49.11%) Citrix
5 26 (23.21%) Dell
6 19 (16.96%) HP
7 16 (14.29%) Veeam
8 15 (13.39%) Riverbed
8 15 (13.39%) Meraki
9 11 (9.82%) NetApp
10 8 (7.14%) Apple
10 8 (7.14%) Juniper
10 8 (7.14%) SonicWALL
10 8 (7.14%) AppSense
11 7 (6.25%) Symantec
12 5 (4.46%) OpenText
12 5 (4.46%) CheckPoint
12 5 (4.46%) EMC
13 4 (3.57%) Avaya
13 4 (3.57%) McAfee
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