The statistics below represent IT jobs advertised across the England region that had 3rd Line Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 August 2016 with a comparison to same period over 2 years.

3 months to
28 Aug 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 830 880 852
Rank change year-on-year
+50 -28
Permanent jobs requiring a 3rd Line Technical Support 55 71 102
As % of all permanent IT jobs located in England 0.061% 0.070% 0.094%
As % of the Job Titles category 0.063% 0.072% 0.097%
Number of salaries quoted 44 67 82
Median salary £35,000 £39,250 £37,755
Median salary % change year-on-year
-10.82% +3.95%
90% offered a salary of more than £28,400 £29,000 £30,000
10% offered a salary of more than £45,000 £43,950 £47,250
UK excluding London median salary £37,500 £38,000 £31,500
% change year-on-year
-1.31% +20.63%
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
87086 98244 104666
As % of all permanent IT jobs located in England 96.34% 96.21% 96.44%
Number of salaries quoted 74003 82364 85193
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Technical Support
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 3rd Line Technical Support in the job title.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 28 August 2016.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 28 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +24 16 £32,500 -18.75% 1
South East +28 13 £38,500 -
East of England +10 8 £37,500 -6.25% 1
South West +13 6 £35,000 - 1
West Midlands -3 6 £30,750 +28.12% 1
Yorkshire +33 5 £40,000 +8.01% 1
North West +17 1 £32,500 +12.06% 1
3rd Line Technical Support
UK

3rd Line Technical Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 August 2016, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 3rd Line Technical Support in the job title.

1 82 (67.77%) Windows
2 79 (65.29%) Microsoft
3 65 (53.72%) Active Directory
4 63 (52.07%) VMware
5 53 (43.80%) Windows Server
6 51 (42.15%) Windows Server 2008
7 41 (33.88%) LAN
7 41 (33.88%) Linux
8 40 (33.06%) MS Office
8 40 (33.06%) SAN
9 39 (32.23%) Firewall
9 39 (32.23%) Hyper-V
10 37 (30.58%) Microsoft Certification
11 36 (29.75%) Cisco
12 35 (28.93%) ITIL
12 35 (28.93%) MS Exchange
13 33 (27.27%) SQL
13 33 (27.27%) VMware Infrastructure
14 32 (26.45%) WAN
15 30 (24.79%) MS Excel
16 29 (23.97%) TCP/IP
17 28 (23.14%) SQL Server
17 28 (23.14%) Windows 7
17 28 (23.14%) Office 365
18 27 (22.31%) SharePoint
19 25 (20.66%) IIS
20 24 (19.83%) Project Management
20 24 (19.83%) Data Centre
21 23 (19.01%) Windows Server 2012
21 23 (19.01%) Windows Server 2003

3rd Line Technical Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (28.93%) MS Exchange
2 27 (22.31%) SharePoint
3 25 (20.66%) IIS
4 21 (17.36%) Exchange Server 2013
5 19 (15.70%) Exchange Server 2010
6 17 (14.05%) Apache
7 16 (13.22%) Exchange Server 2007
8 11 (9.09%) Skype for Business
9 2 (1.65%) Exchange Server 2000
9 2 (1.65%) SharePoint 2013
10 1 (0.83%) Exchange Server 2003
10 1 (0.83%) JBoss
10 1 (0.83%) OpenStack
10 1 (0.83%) Site Server
10 1 (0.83%) Tomcat
Applications
1 40 (33.06%) MS Office
2 30 (24.79%) MS Excel
Business Applications
1 1 (0.83%) Dynamics CRM
Cloud Services
1 28 (23.14%) Office 365
2 7 (5.79%) Microsoft Azure
3 6 (4.96%) Amazon AWS
4 3 (2.48%) Yammer
5 2 (1.65%) Mimecast
5 2 (1.65%) SaaS
6 1 (0.83%) OneDrive
Communications & Networking
1 41 (33.88%) LAN
2 40 (33.06%) SAN
3 39 (32.23%) Firewall
4 32 (26.45%) WAN
5 29 (23.97%) TCP/IP
6 21 (17.36%) NAS
7 15 (12.40%) VPN
8 11 (9.09%) VoIP
9 10 (8.26%) VLAN
10 8 (6.61%) DNS
11 7 (5.79%) DHCP
11 7 (5.79%) Ethernet
12 6 (4.96%) Skype
12 6 (4.96%) Wireless
13 5 (4.13%) iSCSI
14 4 (3.31%) Fibre Channel
14 4 (3.31%) IPv4
14 4 (3.31%) PBX
14 4 (3.31%) Unified Communications
15 3 (2.48%) SNMP
Database & Business Intelligence
1 28 (23.14%) SQL Server
2 18 (14.88%) MySQL
3 7 (5.79%) DB2
4 3 (2.48%) SQL Server 2012
5 2 (1.65%) SQL Server 2008
6 1 (0.83%) Hadoop
6 1 (0.83%) Oracle Database
6 1 (0.83%) SQL Server 2005
Development Applications
1 1 (0.83%) JIRA
1 1 (0.83%) VSS/SourceSafe
General
1 16 (13.22%) Finance
2 5 (4.13%) Retail
3 3 (2.48%) Automotive
3 3 (2.48%) Law
3 3 (2.48%) Manufacturing
4 2 (1.65%) Billing
4 2 (1.65%) Legal
4 2 (1.65%) Telecoms
5 1 (0.83%) Banking
5 1 (0.83%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.83%) .NET
1 1 (0.83%) 802.1X
1 1 (0.83%) XML
1 1 (0.83%) XSL
Miscellaneous
1 24 (19.83%) Data Centre
2 16 (13.22%) Private Cloud
3 15 (12.40%) Clustering
4 13 (10.74%) Replication
5 12 (9.92%) Blackberry
5 12 (9.92%) Handset
6 7 (5.79%) Video Conferencing
7 6 (4.96%) Tandem
8 5 (4.13%) Analytical Skills
8 5 (4.13%) HP StoreVirtual
9 4 (3.31%) Driving Licence
10 1 (0.83%) BYOD
10 1 (0.83%) EPoS
10 1 (0.83%) HP Storage
10 1 (0.83%) Life Science
10 1 (0.83%) PKI
10 1 (0.83%) User Experience
Operating Systems
1 82 (67.77%) Windows
2 53 (43.80%) Windows Server
3 51 (42.15%) Windows Server 2008
4 41 (33.88%) Linux
5 28 (23.14%) Windows 7
6 23 (19.01%) Windows Server 2003
6 23 (19.01%) Windows Server 2012
7 12 (9.92%) Unix
7 12 (9.92%) Windows 10
7 12 (9.92%) Windows XP
8 8 (6.61%) AIX
8 8 (6.61%) HPUX
8 8 (6.61%) Solaris
9 7 (5.79%) SUSE
10 6 (4.96%) Mac OS X
10 6 (4.96%) Red Hat Enterprise Linux
10 6 (4.96%) Windows 8
11 5 (4.13%) CentOS
12 2 (1.65%) Windows 2000 Server
13 1 (0.83%) Ubuntu
Processes & Methodologies
1 35 (28.93%) ITIL
2 24 (19.83%) Project Management
3 16 (13.22%) Change Control
3 16 (13.22%) Risk Assessment
3 16 (13.22%) Virtual Infrastructure
4 13 (10.74%) Validation
5 7 (5.79%) Continuous Improvement
5 7 (5.79%) Mentoring
6 6 (4.96%) Change Management
6 6 (4.96%) Kalman Filter
6 6 (4.96%) Service Management
6 6 (4.96%) Web Filtering
7 4 (3.31%) Capacity Planning
8 3 (2.48%) CRM
8 3 (2.48%) Data Protection
8 3 (2.48%) Line Management
8 3 (2.48%) Logistics
8 3 (2.48%) Presales
9 2 (1.65%) High Availability
9 2 (1.65%) Performance Analysis
Programming Languages
1 33 (27.27%) SQL
2 22 (18.18%) PowerShell
3 7 (5.79%) Shell Script
4 6 (4.96%) C
5 1 (0.83%) Bash Shell
5 1 (0.83%) Java
5 1 (0.83%) Korn
5 1 (0.83%) Perl
5 1 (0.83%) VB
Qualifications
1 37 (30.58%) Microsoft Certification
2 16 (13.22%) SC Cleared
2 16 (13.22%) Security Cleared
3 13 (10.74%) MCDST
4 11 (9.09%) CCNA
4 11 (9.09%) Cisco Certification
4 11 (9.09%) MCSA
5 10 (8.26%) MCP
5 10 (8.26%) MCSE
6 6 (4.96%) Citrix Certification
7 3 (2.48%) VMware Certified Professional (VCP)
8 2 (1.65%) CCNP
9 1 (0.83%) Degree
9 1 (0.83%) ITIL Certification
9 1 (0.83%) MCITP
9 1 (0.83%) MCTS
Quality Assurance & Compliance
1 4 (3.31%) SLA
2 2 (1.65%) Data Quality
System Software
1 65 (53.72%) Active Directory
2 39 (32.23%) Hyper-V
3 33 (27.27%) VMware Infrastructure
4 18 (14.88%) Microsoft App-V
5 17 (14.05%) Terminal Services
6 16 (13.22%) BitLocker
7 8 (6.61%) XenApp
8 5 (4.13%) VMware ESXi
8 5 (4.13%) vSphere
8 5 (4.13%) XenDesktop
8 5 (4.13%) XenServer
9 4 (3.31%) VMware ESX
10 1 (0.83%) KVM
10 1 (0.83%) Virtual Machines
10 1 (0.83%) Xen
Systems Management
1 22 (18.18%) Backup Exec
2 18 (14.88%) SCCM
3 16 (13.22%) Icinga
4 5 (4.13%) Norton AntiVirus
5 3 (2.48%) Microsoft Data Protection Manager
6 2 (1.65%) Microsoft Clustering
6 2 (1.65%) NetBackup
6 2 (1.65%) SCOM
7 1 (0.83%) Ansible
7 1 (0.83%) EdgeSight
7 1 (0.83%) Failover Clustering
7 1 (0.83%) Legato
7 1 (0.83%) McAfee ePO
7 1 (0.83%) Oracle RMAN
7 1 (0.83%) Puppet
7 1 (0.83%) Red Hat Satellite
7 1 (0.83%) SCSM
7 1 (0.83%) SCVMM
7 1 (0.83%) Symantec Enterprise Vault
Vendors
1 79 (65.29%) Microsoft
2 63 (52.07%) VMware
3 36 (29.75%) Cisco
4 23 (19.01%) Citrix
4 23 (19.01%) EMC
4 23 (19.01%) Veeam
5 17 (14.05%) Fortinet
6 12 (9.92%) Becrypt
7 10 (8.26%) HP
7 10 (8.26%) NetApp
8 8 (6.61%) Oracle
8 8 (6.61%) Red Hat
9 7 (5.79%) Avaya
9 7 (5.79%) Sybase
10 6 (4.96%) Genesys
10 6 (4.96%) Hitachi
10 6 (4.96%) Sun
10 6 (4.96%) Symantec
11 5 (4.13%) Novell
11 5 (4.13%) Sophos
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