The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 830 813 831
Rank change year-on-year
-17 +18
Permanent jobs requiring a 3rd Line Technical Support 45 35 31
As % of all permanent IT jobs located in England 0.042% 0.035% 0.028%
As % of the Job Titles category 0.044% 0.037% 0.029%
Number of salaries quoted 38 27 26
Average salary £42,500 £31,000 £37,500
Average salary % change year-on-year
+37.09% -17.33%
90% offered a salary of more than £30,000 £27,425 £28,500
10% offered a salary of more than £45,000 £43,800 £52,500
UK excluding London average salary £30,500 £31,000 £35,000
% change year-on-year
-1.61% -11.42%
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101839 94667 105264
As % of all permanent IT jobs located in England 94.36% 94.21% 95.28%
Number of salaries quoted 83149 79374 90534
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 2 September 2014.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 23 £42,500 +20.56%
Yorkshire -39 8 £30,000 -3.22%
East of England -20 6 - -
South East -25 4 £39,000 +21.87% 1
North West -23 2 £30,750 +43.02%
West Midlands -6 1 £45,000 -
South West -30 1 £42,500 +44.06%
3rd Line Technical Support
UK

3rd Line Technical Support
Top 30 Related IT Skills in England

For the 6 months to 2 September 2014, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 82 (86.32%) Windows
2 66 (69.47%) Microsoft
3 50 (52.63%) ITIL
4 38 (40.00%) MS Exchange
4 38 (40.00%) VMware
5 35 (36.84%) Active Directory
5 35 (36.84%) VMware Infrastructure
6 33 (34.74%) Windows Server 2008
7 30 (31.58%) Windows Server 2003
7 30 (31.58%) Firewall
8 29 (30.53%) Microsoft Certification
9 26 (27.37%) MS Excel
9 26 (27.37%) DNS
10 25 (26.32%) MS Office
10 25 (26.32%) MCSE
11 24 (25.26%) SQL
12 23 (24.21%) SQL Server
12 23 (24.21%) Degree
13 22 (23.16%) DHCP
13 22 (23.16%) Cisco
14 21 (22.11%) TCP/IP
15 20 (21.05%) VMware ESX
15 20 (21.05%) Lync
16 17 (17.89%) Windows 7
17 16 (16.84%) ETRM
17 16 (16.84%) Front Office
17 16 (16.84%) VBScript
17 16 (16.84%) Python
17 16 (16.84%) Reuters
17 16 (16.84%) Bloomberg

3rd Line Technical Support
Top Related IT Skills in England by Category

For the 6 months to 2 September 2014, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (40.00%) MS Exchange
2 20 (21.05%) Lync
3 12 (12.63%) SharePoint
4 9 (9.47%) Exchange Server 2007
5 8 (8.42%) Exchange Server 2010
6 7 (7.37%) Exchange Server 2013
7 6 (6.32%) SharePoint 2010
7 6 (6.32%) Blackberry Enterprise Server
8 4 (4.21%) Exchange Server 2000
8 4 (4.21%) Exchange Server 2003
9 2 (2.11%) SharePoint Server
9 2 (2.11%) IIS
9 2 (2.11%) BizTalk Server
Applications
1 26 (27.37%) MS Excel
2 25 (26.32%) MS Office
Cloud Services
1 8 (8.42%) PaaS
2 4 (4.21%) Office 365
3 2 (2.11%) IaaS
3 2 (2.11%) Microsoft Azure
3 2 (2.11%) SaaS
Communications & Networking
1 30 (31.58%) Firewall
2 26 (27.37%) DNS
3 22 (23.16%) DHCP
4 21 (22.11%) TCP/IP
5 15 (15.79%) VPN
6 12 (12.63%) LAN
6 12 (12.63%) WAN
7 10 (10.53%) VoIP
8 6 (6.32%) ISDN
8 6 (6.32%) PBX
8 6 (6.32%) MPLS
8 6 (6.32%) SAN
8 6 (6.32%) VLAN
8 6 (6.32%) Cisco IOS
9 5 (5.26%) Wireless
10 4 (4.21%) NAS
11 3 (3.16%) NetScaler
11 3 (3.16%) Internet
12 2 (2.11%) SSL
12 2 (2.11%) Wi-Fi
Database & Business Intelligence
1 23 (24.21%) SQL Server
2 4 (4.21%) SQL Server Reporting Services
3 2 (2.11%) SQL Server 2008
4 1 (1.05%) SQL Server 2012
General
1 16 (16.84%) Front Office
2 11 (11.58%) Finance
3 6 (6.32%) Manufacturing
3 6 (6.32%) Retail
4 4 (4.21%) Games
5 2 (2.11%) Billing
5 2 (2.11%) Law
5 2 (2.11%) Legal
5 2 (2.11%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.11%) .NET
1 2 (2.11%) Software Packaging
2 1 (1.05%) COM
Miscellaneous
1 8 (8.42%) Blackberry
2 6 (6.32%) Mathematics
3 2 (2.11%) FMCG
4 1 (1.05%) Thin Client
4 1 (1.05%) Fat Client
4 1 (1.05%) Clustering
Operating Systems
1 82 (86.32%) Windows
2 33 (34.74%) Windows Server 2008
3 30 (31.58%) Windows Server 2003
4 17 (17.89%) Windows 7
5 15 (15.79%) Windows XP
6 13 (13.68%) Windows Server 2012
7 11 (11.58%) Linux
8 10 (10.53%) Windows 8
9 6 (6.32%) Red Hat Enterprise Linux
9 6 (6.32%) Mac OS X
10 4 (4.21%) Windows 2000 Server
11 2 (2.11%) Android
11 2 (2.11%) UNIX
11 2 (2.11%) Apple iOS
Processes & Methodologies
1 50 (52.63%) ITIL
2 16 (16.84%) ETRM
3 14 (14.74%) Mentoring
4 13 (13.68%) Performance Monitoring
5 8 (8.42%) Root Cause Analysis
6 6 (6.32%) Coaching
6 6 (6.32%) E-Commerce
7 4 (4.21%) Service Management
7 4 (4.21%) Problem Management
7 4 (4.21%) Security Management
8 3 (3.16%) Network Management
9 2 (2.11%) Continuous Improvement
9 2 (2.11%) Line Management
9 2 (2.11%) Workflow
9 2 (2.11%) Migration
9 2 (2.11%) Document Management
9 2 (2.11%) Project Planning
9 2 (2.11%) Disaster Recovery
9 2 (2.11%) Configuration Management
9 2 (2.11%) CRM
Programming Languages
1 24 (25.26%) SQL
2 16 (16.84%) VBScript
2 16 (16.84%) Python
3 6 (6.32%) C
4 1 (1.05%) PowerShell
Qualifications
1 29 (30.53%) Microsoft Certification
2 25 (26.32%) MCSE
3 23 (24.21%) Degree
4 14 (14.74%) MCITP
5 12 (12.63%) ITIL Certification
6 7 (7.37%) Cisco Certification
7 6 (6.32%) CCNA
8 5 (5.26%) MCSA
9 4 (4.21%) MCP
9 4 (4.21%) CCA
9 4 (4.21%) Citrix Certification
10 3 (3.16%) SC Cleared
10 3 (3.16%) Security Cleared
11 2 (2.11%) MCTS
11 2 (2.11%) CCEA
11 2 (2.11%) HND
12 1 (1.05%) VMware Certified Professional (VCP)
12 1 (1.05%) NCIE
12 1 (1.05%) DV Cleared
Quality Assurance & Compliance
1 2 (2.11%) SLA
System Software
1 35 (36.84%) Active Directory
1 35 (36.84%) VMware Infrastructure
2 20 (21.05%) VMware ESX
3 13 (13.68%) Hyper-V
4 8 (8.42%) XenApp
5 6 (6.32%) Terminal Services
5 6 (6.32%) XenDesktop
5 6 (6.32%) vSphere
6 5 (5.26%) XenServer
7 4 (4.21%) Microsoft App-V
8 2 (2.11%) vCloud
9 1 (1.05%) Microsoft Virtual Server
Systems Management
1 13 (13.68%) NetBackup
2 5 (5.26%) SCCM
3 4 (4.21%) McAfee ePO
4 3 (3.16%) SCOM
4 3 (3.16%) WSUS
5 1 (1.05%) Check_MK
5 1 (1.05%) Nagios
Vendors
1 66 (69.47%) Microsoft
2 38 (40.00%) VMware
3 22 (23.16%) Cisco
4 16 (16.84%) Reuters
4 16 (16.84%) Bloomberg
5 14 (14.74%) Citrix
6 13 (13.68%) HP
6 13 (13.68%) Veritas
6 13 (13.68%) Toshiba
7 8 (8.42%) Apple
8 6 (6.32%) Sage
8 6 (6.32%) CheckPoint
8 6 (6.32%) Pegasus
8 6 (6.32%) Avaya
9 5 (5.26%) NetApp
9 5 (5.26%) AppSense
10 4 (4.21%) McAfee
11 3 (3.16%) Open Text
12 2 (2.11%) Remedy
12 2 (2.11%) Juniper
Havant, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum
Posted: 3 days ago