The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 820 833 850
Rank change year-on-year
+13 +17
Permanent jobs requiring a 3rd Line Technical Support 58 29 28
As % of all permanent IT jobs located in England 0.054% 0.029% 0.026%
As % of the Job Titles category 0.058% 0.030% 0.027%
Number of salaries quoted 51 25 26
Average salary £37,000 £35,000 £30,500
Average salary % change year-on-year
+5.71% +14.75%
90% offered a salary of more than £27,500 £26,375 £28,500
10% offered a salary of more than £45,000 £52,500 £41,000
UK excluding London average salary £32,500 £34,000 £30,250
% change year-on-year
-4.41% +12.39%
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100718 95501 103305
As % of all permanent IT jobs located in England 94.44% 94.50% 95.30%
Number of salaries quoted 83018 80165 88637
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 21 October 2014.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 31 £42,500 +5.59% 2
South East -2 12 £33,000 -37.14% 3
East of England -18 5 £32,500 -4.41%
Yorkshire -27 4 £30,000 -3.22%
North West -10 3 £21,500 -44.87%
South West -20 2 £28,500 +4.58%
West Midlands - 1 £45,000 -
3rd Line Technical Support
UK

3rd Line Technical Support
Top 30 Related IT Skills in England

For the 6 months to 21 October 2014, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 93 (84.55%) Windows
2 81 (73.64%) Microsoft
3 49 (44.55%) MS Exchange
4 48 (43.64%) ITIL
5 46 (41.82%) Windows Server 2008
6 44 (40.00%) VMware
7 43 (39.09%) Active Directory
8 33 (30.00%) Cisco
8 33 (30.00%) Firewall
9 31 (28.18%) VMware Infrastructure
10 30 (27.27%) Microsoft Certification
10 30 (27.27%) SQL Server
10 30 (27.27%) MS Office
11 29 (26.36%) MS Excel
11 29 (26.36%) MCSE
12 27 (24.55%) Windows Server 2003
12 27 (24.55%) Degree
13 25 (22.73%) TCP/IP
14 24 (21.82%) Windows Server 2012
15 22 (20.00%) Finance
16 21 (19.09%) Windows 8
17 19 (17.27%) DNS
17 19 (17.27%) SQL
18 18 (16.36%) DHCP
19 17 (15.45%) Cisco Certification
19 17 (15.45%) Lync
20 16 (14.55%) ETRM
20 16 (14.55%) Windows 7
20 16 (14.55%) Reuters
20 16 (14.55%) Bloomberg

3rd Line Technical Support
Top Related IT Skills in England by Category

For the 6 months to 21 October 2014, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (44.55%) MS Exchange
2 17 (15.45%) Lync
3 15 (13.64%) Exchange Server 2007
3 15 (13.64%) Exchange Server 2010
4 14 (12.73%) Exchange Server 2013
5 11 (10.00%) SharePoint
6 7 (6.36%) Blackberry Enterprise Server
7 6 (5.45%) SharePoint 2010
8 5 (4.55%) Exchange Server 2003
9 4 (3.64%) Exchange Server 2000
10 2 (1.82%) SharePoint Server
10 2 (1.82%) IIS
11 1 (0.91%) Tomcat
Applications
1 30 (27.27%) MS Office
2 29 (26.36%) MS Excel
Cloud Services
1 7 (6.36%) PaaS
1 7 (6.36%) Office 365
2 1 (0.91%) IaaS
2 1 (0.91%) SaaS
Communications & Networking
1 33 (30.00%) Firewall
2 25 (22.73%) TCP/IP
3 19 (17.27%) DNS
4 18 (16.36%) DHCP
5 16 (14.55%) WAN
5 16 (14.55%) LAN
6 15 (13.64%) VPN
7 8 (7.27%) VoIP
8 7 (6.36%) SAN
8 7 (6.36%) VLAN
9 6 (5.45%) Cisco IOS
9 6 (5.45%) MPLS
9 6 (5.45%) PBX
9 6 (5.45%) ISDN
10 3 (2.73%) NAS
11 2 (1.82%) IP Telephony
11 2 (1.82%) NetScaler
11 2 (1.82%) Ethernet
11 2 (1.82%) Wireless
12 1 (0.91%) Frame Relay
Database & Business Intelligence
1 30 (27.27%) SQL Server
2 2 (1.82%) SQL Server Reporting Services
3 1 (0.91%) SQL Server 2012
3 1 (0.91%) SQL Server 2008
Development Applications
1 1 (0.91%) NetBeans
1 1 (0.91%) Eclipse
1 1 (0.91%) Team Foundation Server
General
1 22 (20.00%) Finance
2 16 (14.55%) Front Office
3 6 (5.45%) Retail
3 6 (5.45%) Manufacturing
4 3 (2.73%) Legal
5 2 (1.82%) Billing
5 2 (1.82%) Games
5 2 (1.82%) Law
6 1 (0.91%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.91%) COM
1 1 (0.91%) .NET
1 1 (0.91%) J2EE
Miscellaneous
1 14 (12.73%) Analytical Skills
2 9 (8.18%) Blackberry
3 6 (5.45%) Mathematics
4 2 (1.82%) FMCG
4 2 (1.82%) Clustering
5 1 (0.91%) Grid Computing
5 1 (0.91%) EPoS
5 1 (0.91%) Thin Client
5 1 (0.91%) Fat Client
5 1 (0.91%) EqualLogic
Operating Systems
1 93 (84.55%) Windows
2 46 (41.82%) Windows Server 2008
3 27 (24.55%) Windows Server 2003
4 24 (21.82%) Windows Server 2012
5 21 (19.09%) Windows 8
6 16 (14.55%) Windows 7
6 16 (14.55%) Windows XP
7 12 (10.91%) Linux
8 6 (5.45%) Red Hat Enterprise Linux
8 6 (5.45%) Mac OS X
9 5 (4.55%) UNIX
10 4 (3.64%) Windows 2000 Server
11 2 (1.82%) Apple iOS
11 2 (1.82%) Android
11 2 (1.82%) AIX
Processes & Methodologies
1 48 (43.64%) ITIL
2 16 (14.55%) ETRM
3 12 (10.91%) Mentoring
4 10 (9.09%) Problem Management
5 7 (6.36%) Incident Management
5 7 (6.36%) Performance Monitoring
5 7 (6.36%) Root Cause Analysis
6 6 (5.45%) Coaching
6 6 (5.45%) Disaster Recovery
6 6 (5.45%) E-Commerce
7 4 (3.64%) Security Management
7 4 (3.64%) Migration
8 3 (2.73%) Project Management
8 3 (2.73%) Change Management
8 3 (2.73%) Capacity Planning
9 2 (1.82%) Document Management
9 2 (1.82%) Time Management
9 2 (1.82%) Software Licensing
9 2 (1.82%) Line Management
9 2 (1.82%) Configuration Management
Programming Languages
1 19 (17.27%) SQL
2 16 (14.55%) Python
2 16 (14.55%) VBScript
3 6 (5.45%) C
4 1 (0.91%) MATLAB
4 1 (0.91%) C#
4 1 (0.91%) Java
4 1 (0.91%) Perl
4 1 (0.91%) VBA
4 1 (0.91%) Shell Script
4 1 (0.91%) PowerShell
Qualifications
1 30 (27.27%) Microsoft Certification
2 29 (26.36%) MCSE
3 27 (24.55%) Degree
4 17 (15.45%) Cisco Certification
5 12 (10.91%) MCITP
5 12 (10.91%) CCNA
6 8 (7.27%) MCP
7 7 (6.36%) CCNP
7 7 (6.36%) MCTS
8 6 (5.45%) ITIL Certification
8 6 (5.45%) Citrix Certification
8 6 (5.45%) MCSA
9 3 (2.73%) CCA
10 2 (1.82%) VMware Certified Professional (VCP)
10 2 (1.82%) SC Cleared
10 2 (1.82%) Security Cleared
11 1 (0.91%) CCEA
11 1 (0.91%) VCAP
11 1 (0.91%) DV Cleared
11 1 (0.91%) NCIE
Quality Assurance & Compliance
1 4 (3.64%) SLA
2 1 (0.91%) Solvency II
2 1 (0.91%) QA
System Software
1 43 (39.09%) Active Directory
2 31 (28.18%) VMware Infrastructure
3 13 (11.82%) VMware ESX
4 7 (6.36%) Terminal Services
4 7 (6.36%) Hyper-V
4 7 (6.36%) vSphere
5 5 (4.55%) XenApp
6 2 (1.82%) Forefront TMG
6 2 (1.82%) XenServer
6 2 (1.82%) XenDesktop
6 2 (1.82%) vCloud
6 2 (1.82%) Microsoft App-V
7 1 (0.91%) VMware ESXi
Systems Management
1 9 (8.18%) NetBackup
2 6 (5.45%) SCCM
3 4 (3.64%) SCOM
4 2 (1.82%) McAfee ePO
5 1 (0.91%) Backup Exec
5 1 (0.91%) Nagios
5 1 (0.91%) Check_MK
Vendors
1 81 (73.64%) Microsoft
2 44 (40.00%) VMware
3 33 (30.00%) Cisco
4 16 (14.55%) Reuters
4 16 (14.55%) Bloomberg
5 14 (12.73%) Citrix
6 11 (10.00%) HP
7 9 (8.18%) Symantec
8 8 (7.27%) Apple
9 7 (6.36%) NetApp
9 7 (6.36%) Veritas
9 7 (6.36%) CheckPoint
9 7 (6.36%) Toshiba
10 6 (5.45%) Open Text
10 6 (5.45%) Avaya
10 6 (5.45%) Pegasus
10 6 (5.45%) Sage
11 5 (4.55%) Juniper
11 5 (4.55%) Altiris
12 4 (3.64%) AppSense
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