The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 851 847 802
Rank change year-on-year
-4 -45
Permanent jobs requiring a 3rd Line Technical Support 27 54 53
As % of all permanent IT jobs located in England 0.026% 0.049% 0.052%
As % of the Job Titles category 0.028% 0.052% 0.055%
Number of salaries quoted 19 50 36
Average salary £36,000 £40,000 £33,000
Average salary % change year-on-year
-10.00% +21.21%
90% offered a salary of more than £28,600 £30,000 £29,750
10% offered a salary of more than £39,700 £45,000 £44,750
UK excluding London average salary £36,000 £36,323 £33,000
% change year-on-year
-0.88% +10.06%
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97564 104302 96112
As % of all permanent IT jobs located in England 94.53% 94.51% 94.53%
Number of salaries quoted 81515 86339 80864
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 3 July 2015.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +14 14 £38,500 +11.59%
South West -1 5 £37,500 -3.22% 1
East Midlands - 4 £35,000 -
West Midlands -10 3 £36,000 -1.76% 1
London -4 2 £36,250 -13.69% 1
3rd Line Technical Support
UK

3rd Line Technical Support
Top 30 Related IT Skills in England

For the 6 months to 3 July 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 63 (81.82%) Windows
2 56 (72.73%) Microsoft
3 55 (71.43%) Active Directory
4 51 (66.23%) MS Exchange
5 43 (55.84%) VMware
6 42 (54.55%) Cisco
7 36 (46.75%) SAN
7 36 (46.75%) Hyper-V
8 34 (44.16%) VMware Infrastructure
9 33 (42.86%) Citrix
10 29 (37.66%) Firewall
11 27 (35.06%) Microsoft Certification
12 26 (33.77%) SQL Server
12 26 (33.77%) Windows Server 2008
13 25 (32.47%) MS Excel
14 24 (31.17%) Windows Server 2012
14 24 (31.17%) Exchange Server 2013
15 23 (29.87%) SQL
15 23 (29.87%) MCSE
16 22 (28.57%) XenDesktop
17 21 (27.27%) Windows Server 2003
18 19 (24.68%) Windows XP
18 19 (24.68%) Exchange Server 2010
19 18 (23.38%) XenApp
19 18 (23.38%) vSphere
19 18 (23.38%) ITIL
20 17 (22.08%) VoIP
20 17 (22.08%) DNS
21 16 (20.78%) TCP/IP
21 16 (20.78%) VPN

3rd Line Technical Support
Top Related IT Skills in England by Category

For the 6 months to 3 July 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (66.23%) MS Exchange
2 24 (31.17%) Exchange Server 2013
3 19 (24.68%) Exchange Server 2010
4 14 (18.18%) SharePoint
5 11 (14.29%) Exchange Server 2003
6 10 (12.99%) IIS
7 5 (6.49%) Exchange Server 2007
8 3 (3.90%) Lync
9 1 (1.30%) Jetty
9 1 (1.30%) Apache
9 1 (1.30%) Tomcat
9 1 (1.30%) BizTalk Server
9 1 (1.30%) Blackberry Enterprise Server
Applications
1 25 (32.47%) MS Excel
2 5 (6.49%) MS Office
Business Applications
1 1 (1.30%) SAP Oil and Gas
Cloud Services
1 12 (15.58%) Office 365
2 6 (7.79%) SaaS
3 2 (2.60%) IaaS
3 2 (2.60%) Amazon AWS
4 1 (1.30%) Cloud Computing
Communications & Networking
1 36 (46.75%) SAN
2 29 (37.66%) Firewall
3 17 (22.08%) DNS
3 17 (22.08%) VoIP
4 16 (20.78%) TCP/IP
4 16 (20.78%) VPN
4 16 (20.78%) Wireless
5 13 (16.88%) DHCP
6 9 (11.69%) WAN
6 9 (11.69%) LAN
7 8 (10.39%) NAS
8 6 (7.79%) NetScaler
8 6 (7.79%) Wireshark
8 6 (7.79%) iSCSI
9 5 (6.49%) LTE
9 5 (6.49%) PSTN
9 5 (6.49%) Broadband
9 5 (6.49%) GPRS
9 5 (6.49%) GSM
9 5 (6.49%) SS7
Database & Business Intelligence
1 26 (33.77%) SQL Server
2 9 (11.69%) SQL Server 2008
3 8 (10.39%) SQL Server 2005
4 5 (6.49%) Oracle Database
5 1 (1.30%) MySQL
5 1 (1.30%) SQL Server 2012
Development Applications
1 1 (1.30%) Visual Studio
General
1 8 (10.39%) Telecoms
2 5 (6.49%) Finance
3 3 (3.90%) Retail
4 2 (2.60%) Back Office
5 1 (1.30%) Electronics
5 1 (1.30%) Marketing
5 1 (1.30%) Legal
5 1 (1.30%) Manufacturing
5 1 (1.30%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (3.90%) Web Services
2 1 (1.30%) XML
2 1 (1.30%) WCF
2 1 (1.30%) .NET
2 1 (1.30%) ASP.NET
Miscellaneous
1 11 (14.29%) Blackberry
2 10 (12.99%) Data Centre
3 7 (9.09%) Clustering
3 7 (9.09%) EqualLogic
4 5 (6.49%) HP StoreVirtual
5 2 (2.60%) Mobile App
5 2 (2.60%) Analytical Skills
5 2 (2.60%) FMCG
6 1 (1.30%) Thin Client
6 1 (1.30%) HP Storage
6 1 (1.30%) PKI
6 1 (1.30%) Fat Client
6 1 (1.30%) DTV
Operating Systems
1 63 (81.82%) Windows
2 26 (33.77%) Windows Server 2008
3 24 (31.17%) Windows Server 2012
4 21 (27.27%) Windows Server 2003
5 19 (24.68%) Windows XP
6 16 (20.78%) Linux
7 15 (19.48%) Windows 8
8 12 (15.58%) Windows 7
9 2 (2.60%) Mac OS
9 2 (2.60%) Ubuntu
10 1 (1.30%) Windows Vista
Processes & Methodologies
1 18 (23.38%) ITIL
2 9 (11.69%) Mentoring
3 8 (10.39%) Server Building
3 8 (10.39%) Root Cause Analysis
4 7 (9.09%) Service Management
5 5 (6.49%) Business Continuity
5 5 (6.49%) Project Management
5 5 (6.49%) Kalman Filter
6 3 (3.90%) Service Delivery
7 2 (2.60%) Information Security
7 2 (2.60%) Information Security Management
7 2 (2.60%) Security Management
7 2 (2.60%) Change Control
7 2 (2.60%) Vulnerability Assessment
7 2 (2.60%) Load Balancing
7 2 (2.60%) DevOps
8 1 (1.30%) Line Management
8 1 (1.30%) SDLC
8 1 (1.30%) Digital Marketing
8 1 (1.30%) Time Management
Programming Languages
1 23 (29.87%) SQL
2 2 (2.60%) PowerShell
3 1 (1.30%) JavaScript
3 1 (1.30%) PHP
Qualifications
1 27 (35.06%) Microsoft Certification
2 23 (29.87%) MCSE
3 13 (16.88%) CCA
3 13 (16.88%) Citrix Certification
4 11 (14.29%) MCSA
5 9 (11.69%) VMware Certified Professional (VCP)
5 9 (11.69%) MCITP
5 9 (11.69%) SC Cleared
5 9 (11.69%) Security Cleared
5 9 (11.69%) MCP
6 2 (2.60%) Degree
6 2 (2.60%) Cisco Certification
6 2 (2.60%) ITIL Certification
7 1 (1.30%) CCNP
7 1 (1.30%) CCNA
7 1 (1.30%) CCDP
7 1 (1.30%) MCTS
7 1 (1.30%) VCP5
7 1 (1.30%) ITIL Foundation Certificate
7 1 (1.30%) DV Cleared
Quality Assurance & Compliance
1 7 (9.09%) SLA
2 2 (2.60%) ISO/IEC 27001
System Software
1 55 (71.43%) Active Directory
2 36 (46.75%) Hyper-V
3 34 (44.16%) VMware Infrastructure
4 22 (28.57%) XenDesktop
5 18 (23.38%) vSphere
5 18 (23.38%) XenApp
6 15 (19.48%) XenServer
7 10 (12.99%) VMware ESX
8 9 (11.69%) Terminal Services
9 6 (7.79%) Microsoft App-V
10 3 (3.90%) ISA Server
11 2 (2.60%) VMware ESXi
12 1 (1.30%) BitLocker
12 1 (1.30%) UAG
Systems Management
1 9 (11.69%) Backup Exec
2 8 (10.39%) SCCM
2 8 (10.39%) SCOM
3 6 (7.79%) EdgeSight
4 1 (1.30%) OpenView Configuration Management
Vendors
1 56 (72.73%) Microsoft
2 43 (55.84%) VMware
3 42 (54.55%) Cisco
4 33 (42.86%) Citrix
5 15 (19.48%) HP
6 14 (18.18%) Dell
7 13 (16.88%) Meraki
8 9 (11.69%) NetApp
9 8 (10.39%) Apple
9 8 (10.39%) SonicWALL
9 8 (10.39%) Veeam
10 7 (9.09%) Riverbed
11 6 (7.79%) AppSense
11 6 (7.79%) EMC
12 5 (6.49%) Avaya
12 5 (6.49%) Oracle
13 4 (5.19%) Juniper
13 4 (5.19%) Symantec
13 4 (5.19%) McAfee
14 3 (3.90%) Toshiba
City, London
Global Technology Solutions Ltd
Salary: £35000 - £45000 per annum + benefits
Posted: Yesterday
Staffordshire
Informatiq Consulting
Salary: £28000 - £32000 per annum + Pension, healthcare, bonus
Posted: 4 days ago
Bristol, Avon
Evolution Recruitment Solutions
Salary: 30,000 to 40,000
Posted: 4 days ago