The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 831 805 857
Rank change year-on-year
-26 +52
Permanent jobs requiring a 3rd Line Technical Support 48 29 29
As % of all permanent IT jobs located in England 0.045% 0.029% 0.027%
As % of the Job Titles category 0.048% 0.031% 0.028%
Number of salaries quoted 40 24 26
Average salary £38,750 £31,000 £36,250
Average salary % change year-on-year
+25.00% -14.48%
90% offered a salary of more than £27,500 £23,800 £28,500
10% offered a salary of more than £45,000 £44,100 £50,500
UK excluding London average salary £30,000 £31,000 £33,000
% change year-on-year
-3.22% -6.06%
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100759 92707 104130
As % of all permanent IT jobs located in England 94.40% 94.26% 95.25%
Number of salaries quoted 82433 77843 89539
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 18 September 2014.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 21 £42,500 +11.84%
Yorkshire -30 8 £30,000 -3.22%
South East -10 7 £33,000 +10.00%
East of England -15 6 - -
North West -16 4 £29,500 +37.20%
South West -14 1 - - 1
West Midlands -28 1 £45,000 -
3rd Line Technical Support
UK

3rd Line Technical Support
Top 30 Related IT Skills in England

For the 6 months to 18 September 2014, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 86 (84.31%) Windows
2 71 (69.61%) Microsoft
3 47 (46.08%) ITIL
4 43 (42.16%) MS Exchange
5 40 (39.22%) VMware
6 37 (36.27%) Active Directory
7 35 (34.31%) VMware Infrastructure
8 34 (33.33%) Windows Server 2008
9 32 (31.37%) Firewall
10 31 (30.39%) MS Excel
11 29 (28.43%) Microsoft Certification
12 28 (27.45%) Windows Server 2003
12 28 (27.45%) MS Office
13 27 (26.47%) SQL Server
14 25 (24.51%) MCSE
14 25 (24.51%) Cisco
15 23 (22.55%) DNS
15 23 (22.55%) Degree
16 22 (21.57%) SQL
16 22 (21.57%) TCP/IP
17 19 (18.63%) DHCP
18 18 (17.65%) Lync
18 18 (17.65%) Analytical Skills
19 17 (16.67%) VMware ESX
20 16 (15.69%) Front Office
20 16 (15.69%) LAN
20 16 (15.69%) Python
20 16 (15.69%) SharePoint
20 16 (15.69%) VBScript
20 16 (15.69%) WAN

3rd Line Technical Support
Top Related IT Skills in England by Category

For the 6 months to 18 September 2014, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (42.16%) MS Exchange
2 18 (17.65%) Lync
3 16 (15.69%) SharePoint
4 11 (10.78%) Exchange Server 2007
5 9 (8.82%) Exchange Server 2013
5 9 (8.82%) Exchange Server 2010
6 6 (5.88%) Blackberry Enterprise Server
6 6 (5.88%) SharePoint 2010
7 4 (3.92%) Exchange Server 2000
7 4 (3.92%) Exchange Server 2003
7 4 (3.92%) SharePoint Server
8 2 (1.96%) IIS
8 2 (1.96%) BizTalk Server
9 1 (0.98%) Tomcat
Applications
1 31 (30.39%) MS Excel
2 28 (27.45%) MS Office
Cloud Services
1 7 (6.86%) Office 365
1 7 (6.86%) PaaS
2 2 (1.96%) Microsoft Azure
3 1 (0.98%) SaaS
3 1 (0.98%) IaaS
Communications & Networking
1 32 (31.37%) Firewall
2 23 (22.55%) DNS
3 22 (21.57%) TCP/IP
4 19 (18.63%) DHCP
5 16 (15.69%) LAN
5 16 (15.69%) WAN
6 15 (14.71%) VPN
7 8 (7.84%) VoIP
8 6 (5.88%) PBX
8 6 (5.88%) ISDN
8 6 (5.88%) MPLS
8 6 (5.88%) Cisco IOS
8 6 (5.88%) VLAN
9 5 (4.90%) SAN
10 3 (2.94%) NAS
10 3 (2.94%) NetScaler
10 3 (2.94%) Wireless
10 3 (2.94%) Internet
11 2 (1.96%) Ethernet
11 2 (1.96%) IP Telephony
Database & Business Intelligence
1 27 (26.47%) SQL Server
2 4 (3.92%) SQL Server Reporting Services
3 1 (0.98%) SQL Server 2012
Development Applications
1 1 (0.98%) Team Foundation Server
General
1 16 (15.69%) Front Office
2 13 (12.75%) Finance
3 6 (5.88%) Manufacturing
3 6 (5.88%) Retail
4 4 (3.92%) Games
5 3 (2.94%) Legal
6 2 (1.96%) Billing
6 2 (1.96%) Law
Libraries, Frameworks & Software Standards
1 3 (2.94%) .NET
2 1 (0.98%) COM
2 1 (0.98%) J2EE
Miscellaneous
1 18 (17.65%) Analytical Skills
2 8 (7.84%) Blackberry
3 6 (5.88%) Mathematics
4 2 (1.96%) FMCG
5 1 (0.98%) Fat Client
5 1 (0.98%) Grid Computing
5 1 (0.98%) Clustering
5 1 (0.98%) Thin Client
Operating Systems
1 86 (84.31%) Windows
2 34 (33.33%) Windows Server 2008
3 28 (27.45%) Windows Server 2003
4 16 (15.69%) Windows Server 2012
5 15 (14.71%) Windows 7
6 13 (12.75%) Windows XP
7 12 (11.76%) Windows 8
8 11 (10.78%) Linux
9 6 (5.88%) Mac OS X
9 6 (5.88%) Red Hat Enterprise Linux
10 4 (3.92%) Windows 2000 Server
11 3 (2.94%) UNIX
12 2 (1.96%) Apple iOS
12 2 (1.96%) Android
Processes & Methodologies
1 47 (46.08%) ITIL
2 16 (15.69%) ETRM
3 14 (13.73%) Mentoring
4 10 (9.80%) Performance Monitoring
5 8 (7.84%) Root Cause Analysis
6 6 (5.88%) E-Commerce
6 6 (5.88%) Coaching
7 5 (4.90%) Disaster Recovery
8 4 (3.92%) Security Management
8 4 (3.92%) Problem Management
8 4 (3.92%) Incident Management
9 3 (2.94%) Capacity Planning
9 3 (2.94%) Service Management
9 3 (2.94%) Change Management
9 3 (2.94%) Migration
10 2 (1.96%) CRM
10 2 (1.96%) Workflow
10 2 (1.96%) Configuration Management
10 2 (1.96%) Software Licensing
10 2 (1.96%) People Management
Programming Languages
1 22 (21.57%) SQL
2 16 (15.69%) Python
2 16 (15.69%) VBScript
3 6 (5.88%) C
4 1 (0.98%) PowerShell
4 1 (0.98%) MATLAB
4 1 (0.98%) Shell Script
4 1 (0.98%) C#
4 1 (0.98%) Perl
4 1 (0.98%) VBA
Qualifications
1 29 (28.43%) Microsoft Certification
2 25 (24.51%) MCSE
3 23 (22.55%) Degree
4 16 (15.69%) MCITP
5 9 (8.82%) ITIL Certification
6 8 (7.84%) Cisco Certification
7 7 (6.86%) MCP
7 7 (6.86%) CCNA
8 5 (4.90%) MCTS
8 5 (4.90%) MCSA
9 4 (3.92%) CCA
9 4 (3.92%) Citrix Certification
10 3 (2.94%) SC Cleared
10 3 (2.94%) Security Cleared
11 2 (1.96%) HND
11 2 (1.96%) CCEA
12 1 (0.98%) VMware Certified Professional (VCP)
12 1 (0.98%) DV Cleared
12 1 (0.98%) NCIE
12 1 (0.98%) CCNP
Quality Assurance & Compliance
1 5 (4.90%) SLA
2 1 (0.98%) QA
2 1 (0.98%) Solvency II
System Software
1 37 (36.27%) Active Directory
2 35 (34.31%) VMware Infrastructure
3 17 (16.67%) VMware ESX
4 15 (14.71%) Hyper-V
5 8 (7.84%) XenApp
6 6 (5.88%) Terminal Services
6 6 (5.88%) XenDesktop
7 5 (4.90%) XenServer
7 5 (4.90%) vSphere
8 4 (3.92%) Microsoft App-V
9 1 (0.98%) Microsoft Virtual Server
9 1 (0.98%) vCloud
Systems Management
1 10 (9.80%) NetBackup
2 4 (3.92%) McAfee ePO
3 3 (2.94%) SCCM
4 1 (0.98%) WSUS
4 1 (0.98%) SCOM
4 1 (0.98%) Check_MK
4 1 (0.98%) Nagios
Vendors
1 71 (69.61%) Microsoft
2 40 (39.22%) VMware
3 25 (24.51%) Cisco
4 16 (15.69%) Reuters
4 16 (15.69%) Bloomberg
5 14 (13.73%) Citrix
6 12 (11.76%) HP
7 10 (9.80%) Veritas
7 10 (9.80%) Toshiba
8 8 (7.84%) Apple
9 6 (5.88%) NetApp
9 6 (5.88%) Sage
9 6 (5.88%) Pegasus
9 6 (5.88%) Avaya
9 6 (5.88%) CheckPoint
9 6 (5.88%) McAfee
10 5 (4.90%) AppSense
11 4 (3.92%) Juniper
12 3 (2.94%) Altiris
12 3 (2.94%) Websense
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £22,000 to £22,000 per annum
Posted: Yesterday