The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 807 816 817
Rank change year-on-year
+9 +1
Permanent jobs requiring a 3rd Line Technical Support 45 47 46
As % of all permanent IT jobs located in England 0.045% 0.045% 0.045%
As % of the Job Titles category 0.047% 0.048% 0.047%
Number of salaries quoted 38 43 39
Average salary £36,500 £33,500 £32,500
Average salary % change year-on-year
+8.95% +3.07%
90% offered a salary of more than £24,500 £27,500 £29,300
10% offered a salary of more than £43,000 £42,500 £38,500
UK excluding London average salary £35,000 £32,500 £32,500
% change year-on-year
+7.69% -
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95146 98530 96981
As % of all permanent IT jobs located in England 94.82% 94.55% 94.84%
Number of salaries quoted 78725 80421 81983
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 27 March 2015.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -9 13 £40,000 +37.93% 2
London +33 10 £37,500 -6.25% 1
North West +13 9 £35,000 -
Yorkshire - 9 £24,500 -
South West -20 4 £38,750 +10.71% 3
East Midlands - 1 £25,500 -
3rd Line Technical Support
UK

3rd Line Technical Support
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 94 (77.69%) Microsoft
2 87 (71.90%) Windows
3 78 (64.46%) MS Exchange
4 75 (61.98%) Cisco
4 75 (61.98%) Active Directory
5 69 (57.02%) VMware
6 56 (46.28%) Citrix
7 49 (40.50%) VMware Infrastructure
7 49 (40.50%) Hyper-V
8 48 (39.67%) Windows Server 2008
8 48 (39.67%) Microsoft Certification
9 44 (36.36%) MCSE
9 44 (36.36%) SQL Server
10 42 (34.71%) MS Excel
10 42 (34.71%) SAN
11 38 (31.40%) Exchange Server 2013
12 35 (28.93%) Windows Server 2012
13 34 (28.10%) Firewall
14 33 (27.27%) XenDesktop
15 31 (25.62%) vSphere
15 31 (25.62%) Citrix Certification
15 31 (25.62%) ITIL
16 29 (23.97%) Wireless
17 28 (23.14%) SQL
17 28 (23.14%) MCSA
18 27 (22.31%) XenApp
19 26 (21.49%) XenServer
19 26 (21.49%) Exchange Server 2003
20 25 (20.66%) SharePoint
20 25 (20.66%) VoIP

3rd Line Technical Support
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 78 (64.46%) MS Exchange
2 38 (31.40%) Exchange Server 2013
3 26 (21.49%) Exchange Server 2003
4 25 (20.66%) SharePoint
5 21 (17.36%) Exchange Server 2010
6 16 (13.22%) IIS
7 12 (9.92%) Lync
8 10 (8.26%) Exchange Server 2007
9 5 (4.13%) Blackberry Enterprise Server
10 2 (1.65%) Moodle
11 1 (0.83%) BizTalk Server
Applications
1 42 (34.71%) MS Excel
2 16 (13.22%) MS Office
3 1 (0.83%) Photoshop
3 1 (0.83%) AutoCAD
Cloud Services
1 19 (15.70%) Office 365
2 8 (6.61%) SaaS
3 2 (1.65%) IaaS
4 1 (0.83%) Amazon AWS
Communications & Networking
1 42 (34.71%) SAN
2 34 (28.10%) Firewall
3 29 (23.97%) Wireless
4 25 (20.66%) VoIP
4 25 (20.66%) TCP/IP
5 24 (19.83%) DNS
6 23 (19.01%) VPN
7 17 (14.05%) DHCP
8 12 (9.92%) LAN
9 9 (7.44%) WAN
9 9 (7.44%) Broadband
9 9 (7.44%) NAS
10 7 (5.79%) NetScaler
10 7 (5.79%) Wireshark
10 7 (5.79%) iSCSI
11 6 (4.96%) VLAN
12 4 (3.31%) Junos
12 4 (3.31%) Fibre Channel
12 4 (3.31%) Internet
13 3 (2.48%) Wi-Fi
Database & Business Intelligence
1 44 (36.36%) SQL Server
2 3 (2.48%) SQL Server 2008
3 1 (0.83%) SQL Server 2012
3 1 (0.83%) SQL Server 2005
Development Applications
1 1 (0.83%) Visual Studio
1 1 (0.83%) Eclipse
1 1 (0.83%) NetBeans
General
1 16 (13.22%) Finance
2 4 (3.31%) Advertising
3 2 (1.65%) Financial Institution
4 1 (0.83%) Back Office
4 1 (0.83%) Telecoms
4 1 (0.83%) Legal
4 1 (0.83%) Banking
Libraries, Frameworks & Software Standards
1 2 (1.65%) Web Services
1 2 (1.65%) JTAPI
1 2 (1.65%) Application Packaging
2 1 (0.83%) WCF
2 1 (0.83%) Regular Expression
2 1 (0.83%) XML
2 1 (0.83%) HTML
2 1 (0.83%) .NET
2 1 (0.83%) ASP.NET
Miscellaneous
1 14 (11.57%) Clustering
2 13 (10.74%) Blackberry
3 3 (2.48%) EqualLogic
4 2 (1.65%) CMDB
4 2 (1.65%) Fat Client
4 2 (1.65%) Analytical Skills
4 2 (1.65%) Thin Client
4 2 (1.65%) VLE
4 2 (1.65%) Tandem
5 1 (0.83%) PKI
5 1 (0.83%) EPoS
5 1 (0.83%) CLARiiON
5 1 (0.83%) Mobile App
5 1 (0.83%) Enterprise Software
5 1 (0.83%) User Experience
Operating Systems
1 87 (71.90%) Windows
2 48 (39.67%) Windows Server 2008
3 35 (28.93%) Windows Server 2012
4 23 (19.01%) Windows 8
5 22 (18.18%) Windows XP
6 21 (17.36%) Windows Server 2003
7 15 (12.40%) Windows 7
8 8 (6.61%) Linux
9 2 (1.65%) UNIX
9 2 (1.65%) Mac OS
10 1 (0.83%) Windows Vista
10 1 (0.83%) AIX
Processes & Methodologies
1 31 (25.62%) ITIL
2 10 (8.26%) Project Management
2 10 (8.26%) Kalman Filter
3 8 (6.61%) Root Cause Analysis
3 8 (6.61%) Service Management
4 7 (5.79%) Business Continuity
5 6 (4.96%) Problem Management
5 6 (4.96%) Mentoring
6 5 (4.13%) Migration
7 4 (3.31%) Incident Management
7 4 (3.31%) Disaster Recovery
7 4 (3.31%) Mobile Device Management
8 3 (2.48%) Time Management
9 2 (1.65%) Product Management
9 2 (1.65%) Service Delivery
9 2 (1.65%) Web Development
9 2 (1.65%) Configuration Management
10 1 (0.83%) Load Balancing
10 1 (0.83%) Information Security
10 1 (0.83%) Data Management
Programming Languages
1 28 (23.14%) SQL
2 7 (5.79%) PowerShell
3 2 (1.65%) Java
4 1 (0.83%) Perl
4 1 (0.83%) C
4 1 (0.83%) C++
4 1 (0.83%) Python
4 1 (0.83%) Shell Script
4 1 (0.83%) AWK
4 1 (0.83%) sed
Qualifications
1 48 (39.67%) Microsoft Certification
2 44 (36.36%) MCSE
3 31 (25.62%) Citrix Certification
4 28 (23.14%) MCSA
5 25 (20.66%) MCP
6 23 (19.01%) CCA
7 22 (18.18%) Cisco Certification
8 21 (17.36%) VMware Certified Professional (VCP)
9 17 (14.05%) MCITP
10 11 (9.09%) CCNA
11 10 (8.26%) CCNP
12 9 (7.44%) Degree
12 9 (7.44%) SC Cleared
12 9 (7.44%) Security Cleared
13 4 (3.31%) MCTS
14 2 (1.65%) VCAP
15 1 (0.83%) VCP5
15 1 (0.83%) ITIL Foundation Certificate
15 1 (0.83%) DV Cleared
15 1 (0.83%) CCEA
Quality Assurance & Compliance
1 7 (5.79%) SLA
2 1 (0.83%) ISO/IEC 27001
System Software
1 75 (61.98%) Active Directory
2 49 (40.50%) VMware Infrastructure
2 49 (40.50%) Hyper-V
3 33 (27.27%) XenDesktop
4 31 (25.62%) vSphere
5 27 (22.31%) XenApp
6 26 (21.49%) XenServer
7 9 (7.44%) Terminal Services
8 7 (5.79%) Microsoft App-V
9 5 (4.13%) VMware ESX
10 4 (3.31%) Forefront TMG
10 4 (3.31%) VMware ESXi
11 3 (2.48%) ISA Server
12 1 (0.83%) vCloud
12 1 (0.83%) UAG
Systems Management
1 19 (15.70%) Backup Exec
2 15 (12.40%) SCCM
3 12 (9.92%) SCOM
4 7 (5.79%) EdgeSight
5 2 (1.65%) Cisco CUCM
5 2 (1.65%) ZENworks
5 2 (1.65%) NetBackup
6 1 (0.83%) Legato
6 1 (0.83%) OpenView Configuration Management
6 1 (0.83%) ARCserve
6 1 (0.83%) SCVMM
6 1 (0.83%) SCSM
Vendors
1 94 (77.69%) Microsoft
2 75 (61.98%) Cisco
3 69 (57.02%) VMware
4 56 (46.28%) Citrix
5 24 (19.83%) Dell
6 18 (14.88%) HP
7 17 (14.05%) Veeam
8 15 (12.40%) Riverbed
9 13 (10.74%) Symantec
9 13 (10.74%) Meraki
10 11 (9.09%) NetApp
11 9 (7.44%) Juniper
12 8 (6.61%) OpenText
13 7 (5.79%) AppSense
14 6 (4.96%) SonicWALL
14 6 (4.96%) Apple
14 6 (4.96%) CheckPoint
15 5 (4.13%) F5
16 4 (3.31%) NETGEAR
16 4 (3.31%) McAfee
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