The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 835 849 821
Rank change year-on-year
+14 -28
Permanent jobs requiring a 3rd Line Technical Support 24 52 52
As % of all permanent IT jobs located in England 0.023% 0.047% 0.051%
As % of the Job Titles category 0.025% 0.050% 0.054%
Number of salaries quoted 18 44 34
Average salary £35,750 £42,000 £32,500
Average salary % change year-on-year
-14.88% +29.23%
90% offered a salary of more than £28,500 £30,400 £29,500
10% offered a salary of more than £40,000 £45,000 £44,500
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96689 103951 96080
As % of all permanent IT jobs located in England 94.34% 94.50% 94.29%
Number of salaries quoted 80825 85789 80388
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in England

3rd Line Technical Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the England region.

3rd Line Technical Support Salary Trend in England

3rd Line Technical Support
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the England region over the 3 months to 28 July 2015.

3rd Line Technical Support Salary Histogram in England

3rd Line Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the England region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +30 10 £38,500 +11.59%
London -5 5 £40,000 -5.88% 3
South West -10 5 £35,000 -17.64% 1
West Midlands -15 2 £28,000 -19.01% 2
East Midlands - 2 £31,750 -
3rd Line Technical Support
UK

3rd Line Technical Support
Top 30 Related IT Skills in England

For the 6 months to 28 July 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 58 (86.57%) Windows
2 49 (73.13%) Active Directory
3 46 (68.66%) Microsoft
4 42 (62.69%) MS Exchange
5 36 (53.73%) Cisco
6 35 (52.24%) VMware
7 32 (47.76%) Hyper-V
8 29 (43.28%) SAN
9 28 (41.79%) VMware Infrastructure
10 27 (40.30%) Firewall
11 25 (37.31%) Microsoft Certification
12 24 (35.82%) Citrix
12 24 (35.82%) Windows Server 2008
13 23 (34.33%) Windows Server 2012
14 22 (32.84%) DNS
14 22 (32.84%) MS Excel
14 22 (32.84%) SQL
15 21 (31.34%) SQL Server
16 19 (28.36%) Linux
16 19 (28.36%) Windows Server 2003
17 18 (26.87%) ITIL
17 18 (26.87%) Exchange Server 2010
18 17 (25.37%) Exchange Server 2013
18 17 (25.37%) MCSE
18 17 (25.37%) Windows XP
19 15 (22.39%) VPN
19 15 (22.39%) XenDesktop
20 14 (20.90%) XenApp
20 14 (20.90%) TCP/IP
21 13 (19.40%) DHCP

3rd Line Technical Support
Top Related IT Skills in England by Category

For the 6 months to 28 July 2015, IT jobs across the England region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (62.69%) MS Exchange
2 18 (26.87%) Exchange Server 2010
3 17 (25.37%) Exchange Server 2013
4 12 (17.91%) SharePoint
5 5 (7.46%) Lync
5 5 (7.46%) Exchange Server 2003
5 5 (7.46%) IIS
6 4 (5.97%) Exchange Server 2007
7 2 (2.99%) Blackberry Enterprise Server
8 1 (1.49%) Jetty
8 1 (1.49%) BizTalk Server
8 1 (1.49%) Apache
8 1 (1.49%) Tomcat
Applications
1 22 (32.84%) MS Excel
2 5 (7.46%) MS Office
Business Applications
1 1 (1.49%) SAP Oil and Gas
Cloud Services
1 12 (17.91%) Office 365
2 3 (4.48%) SaaS
3 2 (2.99%) Amazon AWS
3 2 (2.99%) IaaS
4 1 (1.49%) Cloud Computing
Communications & Networking
1 29 (43.28%) SAN
2 27 (40.30%) Firewall
3 22 (32.84%) DNS
4 15 (22.39%) VPN
5 14 (20.90%) TCP/IP
6 13 (19.40%) DHCP
7 11 (16.42%) VoIP
8 10 (14.93%) Wireless
8 10 (14.93%) WAN
8 10 (14.93%) LAN
9 6 (8.96%) Wireshark
9 6 (8.96%) iSCSI
9 6 (8.96%) NetScaler
10 5 (7.46%) LTE
10 5 (7.46%) VLAN
10 5 (7.46%) SS7
10 5 (7.46%) 3G
10 5 (7.46%) Internet
10 5 (7.46%) PSTN
10 5 (7.46%) Broadband
Database & Business Intelligence
1 21 (31.34%) SQL Server
2 9 (13.43%) SQL Server 2008
3 8 (11.94%) SQL Server 2005
4 5 (7.46%) Oracle Database
5 1 (1.49%) SQL Server 2012
5 1 (1.49%) MySQL
Development Applications
1 1 (1.49%) Visual Studio
General
1 8 (11.94%) Telecoms
2 4 (5.97%) Electronics
2 4 (5.97%) Finance
3 3 (4.48%) Retail
4 2 (2.99%) Back Office
5 1 (1.49%) Marketing
5 1 (1.49%) Legal
5 1 (1.49%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (4.48%) Web Services
2 1 (1.49%) WCF
2 1 (1.49%) XML
2 1 (1.49%) ASP.NET
2 1 (1.49%) .NET
Miscellaneous
1 11 (16.42%) Blackberry
2 9 (13.43%) Data Centre
3 4 (5.97%) Clustering
4 3 (4.48%) EqualLogic
4 3 (4.48%) Mathematics
4 3 (4.48%) Management Information System
5 2 (2.99%) FMCG
5 2 (2.99%) Mobile App
5 2 (2.99%) HP StoreVirtual
6 1 (1.49%) Analytical Skills
6 1 (1.49%) HP Storage
6 1 (1.49%) PKI
6 1 (1.49%) Fat Client
6 1 (1.49%) DTV
6 1 (1.49%) Thin Client
Operating Systems
1 58 (86.57%) Windows
2 24 (35.82%) Windows Server 2008
3 23 (34.33%) Windows Server 2012
4 19 (28.36%) Linux
4 19 (28.36%) Windows Server 2003
5 17 (25.37%) Windows XP
6 13 (19.40%) Windows 8
7 12 (17.91%) Windows 7
8 2 (2.99%) Ubuntu
9 1 (1.49%) Mac OS
9 1 (1.49%) Windows Vista
Processes & Methodologies
1 18 (26.87%) ITIL
2 9 (13.43%) Mentoring
3 8 (11.94%) Root Cause Analysis
3 8 (11.94%) Server Building
4 5 (7.46%) Project Management
4 5 (7.46%) CRM
5 4 (5.97%) Service Management
5 4 (5.97%) Service Delivery
6 3 (4.48%) Problem Management
6 3 (4.48%) Computer Security
7 2 (2.99%) Information Security Management
7 2 (2.99%) Security Management
7 2 (2.99%) Vulnerability Assessment
7 2 (2.99%) Business Continuity
7 2 (2.99%) Information Security
7 2 (2.99%) Data Protection
7 2 (2.99%) Load Balancing
7 2 (2.99%) Incident Management
7 2 (2.99%) Change Control
7 2 (2.99%) Kalman Filter
Programming Languages
1 22 (32.84%) SQL
2 2 (2.99%) PowerShell
3 1 (1.49%) JavaScript
3 1 (1.49%) PHP
Qualifications
1 25 (37.31%) Microsoft Certification
2 17 (25.37%) MCSE
3 10 (14.93%) Security Cleared
3 10 (14.93%) SC Cleared
3 10 (14.93%) MCP
4 9 (13.43%) CCA
4 9 (13.43%) Citrix Certification
5 8 (11.94%) MCITP
6 7 (10.45%) MCSA
7 6 (8.96%) MCTS
8 4 (5.97%) Cisco Certification
8 4 (5.97%) CCNA
8 4 (5.97%) VMware Certified Professional (VCP)
9 3 (4.48%) HNC
10 2 (2.99%) ITIL Certification
10 2 (2.99%) Degree
11 1 (1.49%) ITIL Foundation Certificate
11 1 (1.49%) DV Cleared
11 1 (1.49%) CCDP
11 1 (1.49%) CCNP
Quality Assurance & Compliance
1 11 (16.42%) SLA
2 5 (7.46%) ISO/IEC 27001
System Software
1 49 (73.13%) Active Directory
2 32 (47.76%) Hyper-V
3 28 (41.79%) VMware Infrastructure
4 15 (22.39%) XenDesktop
5 14 (20.90%) XenApp
6 11 (16.42%) XenServer
7 10 (14.93%) vSphere
7 10 (14.93%) VMware ESX
8 9 (13.43%) Terminal Services
9 6 (8.96%) Microsoft App-V
10 4 (5.97%) ISA Server
11 2 (2.99%) VMware ESXi
11 2 (2.99%) BitLocker
12 1 (1.49%) UAG
Systems Management
1 9 (13.43%) SCCM
2 8 (11.94%) SCOM
3 6 (8.96%) EdgeSight
4 5 (7.46%) Backup Exec
5 1 (1.49%) OpenView Configuration Management
Vendors
1 46 (68.66%) Microsoft
2 36 (53.73%) Cisco
3 35 (52.24%) VMware
4 24 (35.82%) Citrix
5 12 (17.91%) HP
6 11 (16.42%) Apple
7 10 (14.93%) Meraki
7 10 (14.93%) Dell
8 8 (11.94%) SonicWALL
9 6 (8.96%) NetApp
9 6 (8.96%) AppSense
10 5 (7.46%) Avaya
10 5 (7.46%) EMC
10 5 (7.46%) Oracle
11 4 (5.97%) Symantec
11 4 (5.97%) McAfee
11 4 (5.97%) WatchGuard
11 4 (5.97%) Veeam
12 3 (4.48%) Riverbed
12 3 (4.48%) Toshiba
Chelmsford, Essex
Evolution Recruitment Solutions
Salary: 25k-30k + benefits
Posted: 7 hours ago
Watford, Hertfordshire
Bluetownonline
Posted: Yesterday
Bristol, Avon
Evolution Recruitment Solutions
Salary: 30,000 to 40,000
Posted: Yesterday
Birmingham, West Midlands (County)
Colossus Associates
Salary: £25000 - £30000 per annum, Benefits 0
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Salary: £35000 - £45000 per annum + benefits
Posted: 6 days ago
Burton-On-Trent, Staffordshire
Blues Point Ltd
Salary: Up to £26,000 per annum
Posted: 6 days ago
City of London
Capita - ITIN
Salary: £35000 - £38000 per annum + Benefits
Posted: 21 days ago