The table below looks at the statistics for Cisco ICM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 860 820 859
Rank change year-on-year
-40 +39
Permanent jobs citing Cisco ICM 5 43 19
As % of all permanent IT jobs located in England 0.005% 0.043% 0.018%
As % of the Communications & Networking category 0.027% 0.24% 0.089%
Number of salaries quoted 4 34 19
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £41,500 £42,500 £27,600
10% offered a salary of more than £46,050 £80,000 £60,500
UK excluding London average salary £45,000 £42,500 £35,000
% change year-on-year
+5.88% +21.42%
Cisco ICM
UK

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised in the England region.

Communications & Networking Category
England
Permanent IT job ads with a match in the
Communications & Networking category
18661 17562 21389
As % of all permanent IT jobs located in England 18.02% 17.46% 19.88%
Number of salaries quoted 15164 13877 17958
Average salary £42,500 £45,000 £42,500
Average salary % change year-on-year
-5.55% +5.88%
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £40,000

Cisco ICM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the England region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in England

Cisco ICM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the England region.

Cisco ICM Salary Trend in England

Cisco ICM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -10 5 £45,000 -40.00% 1
Cisco ICM
UK

Cisco ICM
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT jobs across the England region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 10 (100.00%) Cisco
2 5 (50.00%) Cisco ICM Scripting
3 4 (40.00%) Cisco Certification
3 4 (40.00%) Genesys
3 4 (40.00%) H.323
3 4 (40.00%) Degree
3 4 (40.00%) Cisco CUCM
3 4 (40.00%) Verint
4 3 (30.00%) SAP
4 3 (30.00%) CRM
4 3 (30.00%) Sun
4 3 (30.00%) CCNP
4 3 (30.00%) CCIP
4 3 (30.00%) Nortel
4 3 (30.00%) Juniper
4 3 (30.00%) MPLS
4 3 (30.00%) VXML
4 3 (30.00%) Quality Management
4 3 (30.00%) Legal
4 3 (30.00%) SAP CRM
4 3 (30.00%) Cisco IPCC
4 3 (30.00%) Nortel Periphonics
4 3 (30.00%) Cisco UCCE
4 3 (30.00%) Analytical Skills
5 2 (20.00%) SQL
5 2 (20.00%) LAN
5 2 (20.00%) VoIP
5 2 (20.00%) TCP/IP
5 2 (20.00%) Cisco ASA
6 1 (10.00%) C

Cisco ICM
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT jobs across the England region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) MS Exchange
Applications
1 1 (10.00%) MS Excel
Business Applications
1 3 (30.00%) SAP CRM
1 3 (30.00%) Nortel Periphonics
Communications & Networking
1 4 (40.00%) H.323
2 3 (30.00%) MPLS
3 2 (20.00%) VoIP
3 2 (20.00%) TCP/IP
3 2 (20.00%) LAN
3 2 (20.00%) Cisco ASA
4 1 (10.00%) HSRP
4 1 (10.00%) SMS
4 1 (10.00%) 3GPP
4 1 (10.00%) VPN
4 1 (10.00%) DNS
4 1 (10.00%) Internet
4 1 (10.00%) WAN
4 1 (10.00%) SMTP
4 1 (10.00%) SNMP
4 1 (10.00%) OSPF
4 1 (10.00%) BGP
4 1 (10.00%) RTCP
4 1 (10.00%) RTP
4 1 (10.00%) VRRP
Database & Business Intelligence
1 1 (10.00%) SQL Server
1 1 (10.00%) MS Access
General
1 3 (30.00%) Legal
2 1 (10.00%) Telecoms
Job Titles
1 2 (20.00%) Support Engineer
1 2 (20.00%) Cisco Specialist
2 1 (10.00%) Voice Engineer
2 1 (10.00%) 2nd Line Support Engineer
2 1 (10.00%) Test Leader
2 1 (10.00%) Voice Support Engineer
2 1 (10.00%) 2nd Line Support
2 1 (10.00%) Cisco Network Engineer
2 1 (10.00%) Consultant
2 1 (10.00%) Network Engineer
Libraries, Frameworks & Software Standards
1 3 (30.00%) VXML
2 1 (10.00%) XMPP
2 1 (10.00%) HTML
Miscellaneous
1 3 (30.00%) Analytical Skills
2 1 (10.00%) Performance Metrics
2 1 (10.00%) IVR
2 1 (10.00%) Data Protection Act
Operating Systems
1 1 (10.00%) Windows
1 1 (10.00%) Windows Server 2008
Processes & Methodologies
1 5 (50.00%) Cisco ICM Scripting
2 3 (30.00%) CRM
2 3 (30.00%) Quality Management
3 1 (10.00%) Stakeholder Management
3 1 (10.00%) Supplier Management
3 1 (10.00%) WFM
3 1 (10.00%) Workforce Management Optimization
3 1 (10.00%) Risk Analysis
3 1 (10.00%) Performance Testing
3 1 (10.00%) Stress Testing
3 1 (10.00%) Integration Testing
3 1 (10.00%) Data Protection
3 1 (10.00%) Root Cause Analysis
3 1 (10.00%) E-Commerce
3 1 (10.00%) Project Management
Programming Languages
1 2 (20.00%) SQL
2 1 (10.00%) VBScript
2 1 (10.00%) VB
2 1 (10.00%) C
Qualifications
1 4 (40.00%) Cisco Certification
1 4 (40.00%) Degree
2 3 (30.00%) CCNP
2 3 (30.00%) CCIP
3 1 (10.00%) CCNA
3 1 (10.00%) ISTQB
3 1 (10.00%) SC Cleared
3 1 (10.00%) Security Cleared
3 1 (10.00%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 1 (10.00%) SLA
1 1 (10.00%) QA
System Software
1 1 (10.00%) Active Directory
Systems Management
1 4 (40.00%) Cisco CUCM
2 3 (30.00%) Cisco IPCC
2 3 (30.00%) Cisco UCCE
3 1 (10.00%) HP Quality Center
3 1 (10.00%) FortiGate
Vendors
1 10 (100.00%) Cisco
2 4 (40.00%) Genesys
2 4 (40.00%) Verint
3 3 (30.00%) SAP
3 3 (30.00%) Sun
3 3 (30.00%) Nortel
3 3 (30.00%) Juniper
4 1 (10.00%) HP
4 1 (10.00%) Empirix
4 1 (10.00%) Mitel
4 1 (10.00%) Panasonic