The table below looks at the statistics for Cisco ICM skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Cisco ICM over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 864 890 852
Rank change year-on-year
+26 -38
Permanent jobs citing Cisco ICM 14 7 4
As % of all permanent IT jobs located in England 0.014% 0.006% 0.004%
As % of the Communications & Networking category 0.081% 0.036% 0.021%
Number of salaries quoted 3 7 1
Average salary £62,500 £60,000 £52,500
Average salary % change year-on-year
+4.16% +14.28%
UK excluding London average salary £67,500 £60,000 £52,500
% change year-on-year
+12.50% +14.28%
Cisco ICM
UK

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised in the England region.

Communications & Networking Category
England
Permanent IT job ads with a match in the
Communications & Networking category
17307 19542 18860
As % of all permanent IT jobs located in England 16.93% 17.87% 18.53%
Number of salaries quoted 14322 15698 15238
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £41,000 £40,000 £40,000
% change year-on-year
+2.50% -

Cisco ICM
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Cisco ICM across the England region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in England

Cisco ICM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Cisco ICM across the England region.

Cisco ICM Salary Trend in England

Cisco ICM
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Cisco ICM within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East - 6 - -
North East - 4 - -
London +31 2 £70,000 +64.70%
West Midlands -13 2 £62,500 +4.16%
Cisco ICM
UK

Cisco ICM
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM.

1 33 (100.00%) Cisco
2 21 (63.64%) Cisco UCCE
3 20 (60.61%) Cisco CUCM
4 17 (51.52%) Cisco ICM Scripting
5 16 (48.48%) VXML
6 13 (39.39%) H.323
7 9 (27.27%) Cisco IPCC
7 9 (27.27%) Unified Communications
7 9 (27.27%) IVR
8 8 (24.24%) Analytical Skills
9 7 (21.21%) Verint
9 7 (21.21%) SAP CRM
9 7 (21.21%) Quality Management
9 7 (21.21%) MPLS
9 7 (21.21%) MGCP
9 7 (21.21%) CRM
9 7 (21.21%) SAP
10 6 (18.18%) CCNP
10 6 (18.18%) CCIP
10 6 (18.18%) Nortel
10 6 (18.18%) Cisco Certification
10 6 (18.18%) Genesys
10 6 (18.18%) Frame Relay
10 6 (18.18%) Degree
10 6 (18.18%) Nortel Periphonics
11 5 (15.15%) IP Telephony
12 4 (12.12%) Network Design
12 4 (12.12%) Polycom
12 4 (12.12%) WorldPay
12 4 (12.12%) Stakeholder Management

Cisco ICM
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.06%) MS Exchange
1 2 (6.06%) Lync
2 1 (3.03%) IIS
Applications
1 3 (9.09%) MS Excel
2 1 (3.03%) MS PowerPoint
Business Applications
1 7 (21.21%) SAP CRM
2 6 (18.18%) Nortel Periphonics
Communications & Networking
1 13 (39.39%) H.323
2 9 (27.27%) Unified Communications
3 7 (21.21%) MPLS
3 7 (21.21%) MGCP
4 6 (18.18%) Frame Relay
5 5 (15.15%) IP Telephony
6 4 (12.12%) RTP
7 3 (9.09%) PBX
7 3 (9.09%) PSTN
7 3 (9.09%) Cisco IPT
7 3 (9.09%) SCCP
7 3 (9.09%) CTI
8 2 (6.06%) INAP
8 2 (6.06%) PABX
8 2 (6.06%) SIGTRAN
8 2 (6.06%) Cisco IOS
8 2 (6.06%) WAN
8 2 (6.06%) FTP
8 2 (6.06%) DNS
8 2 (6.06%) SS7
Database & Business Intelligence
1 1 (3.03%) SQL Server
1 1 (3.03%) SQL Server Integration Services
Development Applications
1 1 (3.03%) Visual Studio
1 1 (3.03%) Subversion
1 1 (3.03%) Team Foundation Server
General
1 4 (12.12%) Finance
2 2 (6.06%) Telecoms
Job Titles
1 6 (18.18%) Technical Support
1 6 (18.18%) 2nd Line Support
2 5 (15.15%) Cisco Specialist
3 4 (12.12%) Cisco Architect
3 4 (12.12%) Cisco Solutions Architect
3 4 (12.12%) Voice Specialist
3 4 (12.12%) Solutions Architect
3 4 (12.12%) Architect
3 4 (12.12%) Consultant
4 2 (6.06%) Development Specialist
4 2 (6.06%) Systems Engineer
4 2 (6.06%) Systems Support
4 2 (6.06%) Support Engineer
4 2 (6.06%) Unified Communications Consultant
4 2 (6.06%) Cisco Consultant
4 2 (6.06%) Systems Support Engineer
5 1 (3.03%) Unified Communications Specialist
5 1 (3.03%) ICM Engineer
Libraries, Frameworks & Software Standards
1 16 (48.48%) VXML
2 2 (6.06%) MSMQ
2 2 (6.06%) .NET
2 2 (6.06%) XMPP
3 1 (3.03%) NHibernate
3 1 (3.03%) jQuery
3 1 (3.03%) LINQ to SQL
3 1 (3.03%) ASP.NET
3 1 (3.03%) CSS
3 1 (3.03%) XML
3 1 (3.03%) XSL
3 1 (3.03%) HTML
3 1 (3.03%) WinForms
Miscellaneous
1 9 (27.27%) IVR
2 8 (24.24%) Analytical Skills
3 3 (9.09%) Computer Science
Operating Systems
1 3 (9.09%) Windows
2 1 (3.03%) Windows Server 2003
2 1 (3.03%) Windows Server 2008
Processes & Methodologies
1 17 (51.52%) Cisco ICM Scripting
2 7 (21.21%) CRM
2 7 (21.21%) Quality Management
3 4 (12.12%) Stakeholder Management
3 4 (12.12%) Network Design
4 3 (9.09%) ITIL
4 3 (9.09%) Project Management
5 2 (6.06%) MVC
5 2 (6.06%) Migration
5 2 (6.06%) Change Control
Programming Languages
1 2 (6.06%) C
1 2 (6.06%) C#
1 2 (6.06%) Java
1 2 (6.06%) SQL
1 2 (6.06%) VB
1 2 (6.06%) VB.NET
1 2 (6.06%) Tcl
1 2 (6.06%) VB6
1 2 (6.06%) PowerShell
2 1 (3.03%) XPath
Qualifications
1 6 (18.18%) CCNP
1 6 (18.18%) CCIP
1 6 (18.18%) Cisco Certification
1 6 (18.18%) Degree
2 3 (9.09%) CCVP
System Software
1 2 (6.06%) vSphere
2 1 (3.03%) Active Directory
Systems Management
1 21 (63.64%) Cisco UCCE
2 20 (60.61%) Cisco CUCM
3 9 (27.27%) Cisco IPCC
4 3 (9.09%) Cisco UCCX
Vendors
1 33 (100.00%) Cisco
2 7 (21.21%) SAP
2 7 (21.21%) Verint
3 6 (18.18%) Nortel
3 6 (18.18%) Genesys
4 4 (12.12%) WorldPay
4 4 (12.12%) Polycom
5 3 (9.09%) Juniper
6 2 (6.06%) VMware
6 2 (6.06%) Oracle
6 2 (6.06%) Microsoft
7 1 (3.03%) Hyland